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warranty

Q: warranty

I bought my laptop brand new on the 11th March. It was delivered on 12th March. It has an obvious battery problem, as the single time I used it unconnected to the mains, it gave a warning that there was only 12% charge left after an hour, then closed itself down a minute later. I'm prepared to concede that that may be an anomaly, so I'm planning to try running it off battery another time and see what happens. However, I just received notification that my warranty expired. On 12th March. Seriously, **bleep**??

RELEVANCY SCORE 200
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A: warranty

@gg14



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 44

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

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RELEVANCY SCORE 43.2

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 42.4

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 42.4

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

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RELEVANCY SCORE 40.8

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 40.8

Have purchased a netbook HP15AY-078TX bearing S.No. CND6300CVS & product id X5Q23PA#ACJ. Want to check the warranty and extended warranty offers.

A:Warranty & Extended warranty offer

Hello  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty     Extended Warranty :http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep...Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 39.6

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

A:Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 30.4

Hello 
we are owners of a computer store, we have a problem whit a lenovo B50-70 sold to a costumer
at the start the PC does not recognize the hard disk
 
now  is not a problem for me to dismount and check the hard drive , but I needed to know if doing so will void the warranty
 
I need to know how to behave to a PC still under warranty
 
Lenovo B50-70
S/N : ************
 
 
Mod's Edit: Serial number removed to protect owner from its unwanted use.
 













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A:B50-70 warranty

Hi tecnologica , 
 
 
Welcome to the Community Forums. 
 
Removing the harddrive will not void the warranty , for as long as none is broken accidentally. 
Parts declared as CRU or Customer Replaceable Parts like harddrive and RAM , are parts that do not require advance expertise. 
I have here the CRU list and guideline steps (appendix A page 33)
 
However FRU or Field Replaceable Units are  those that needs a certified tech to disassemble against warranty. 
 
To check the warranty type you have a a specific machine click here. 
For repair needs you may call in tech support. 
 
Hope this answered your query.
 
 
Regards,
 
 
 

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RELEVANCY SCORE 30.4

Please let me know whether below warranty is applicable for international ? http://store.hp.com/UKStore/Merch/Product.aspx?id=U1PS3E&opt=&sel=CPK

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RELEVANCY SCORE 30.4

 


























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A:Help my about warranty?

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RELEVANCY SCORE 30.4

i'm having issues with my laptop.I think something inside the charging port is broken, I have to wiggle the cable to different positions to get it to charge.And also the keyboard is acting up, I'm using a bluetooth keyboard right now.I have 90n days left and i dont know how to use the warranty  or where to send my laptop to get it fixed.Thanks











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A:warranty how to use it.

Open a Support Case online. Put your serial number in the box here and follow the prompts: http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1470519006685.1123376534.199480143 How to find serial number: http://support.hp.com/us-en/document/c00033108 If this is "the Answer" please click "Accept as Solution" to help others find it. 

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RELEVANCY SCORE 30.4

So, my HP Envy x360 has a screen problem that I described in an earlier post, but the situation that I am in currently is that around February, I contacted HP to get a box to send my laptop back and get it repaired in. Now, I couldn't send it back at the time because I needed it every day for classes. So, I decided to wait until the end of the school year, not thinking that my warranty expires in April . Is it still possible for me to send my laptop back to be repaired free of charge? Thanks!

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RELEVANCY SCORE 30.4

i have purchased my laptop on 22 march 2016 but when i checked it for warranty its showing that my product has expired on 12 feb 2016. i have posted a warranty dispute about 10 days ago yet i have not recieved any contact support from hp. please help me...

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RELEVANCY SCORE 30.4

Hi, In August 2016 I have bought Probook 450 G3. Recently, I used HP Support Assistant to check my laptop's warranty status,and have found out that the warranty has expired on 2017/01/02, less than five months after purchase,although this laptop's warranty should've been valid for 1 year. I followed the link "How to dispute your warranty" from HP Support Assistant, and tried to dispute the warranty as advised by the tutorial from the aforesaid web page, but the option "Dispute this" was missing. Could anyone advise how to dispute the warranty details? Thanks in advance!  

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RELEVANCY SCORE 30.4

I have two questions: 1. If i buy a HP laptop from US and then go back home (Europe/Romania) with it,  do i still have the same warranty for the laptop and in case anything happens can I send it directly to HP to sort out the problem? I want to avoid sending it back to the US as this will be costly in terms of time and money. What are my posibilities to resolve this locally? 2. If i want to upgrade the HDD of the laptop i need to open it up. Will this void my warranty?

A:warranty

Hi: While none of us on this forum can give you precise anwers to the warranty questions you have asked (because we are not authorized to discuss warranty items on this forum on behalf of HP), I can share with you what I have observed in over 6 years as a member on this forum. 1.  Unless the exact same model notebook is sold in Romania, HP will not cover it under the warranty.  Most likely the exact same model notebook is not sold in Romania. 2. Check the service manual for the specific model notebook you want to buy to see how difficult it is to replace the hard drive.  On many of these new notebooks, it is very difficult to replace the hard drive, and if it is, the procedure will be listed under work to be done by an authorized service center. That does not necessarily mean you will void the warranty by replacing the hard drive yourself but if you break anything along the way, you are out of luck. However, since the notebook will probably not be covered under the warranty if you buy it in the USA and use it in Romania, your second question really doesn't matter.  

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RELEVANCY SCORE 30.4

Hello Sir...
Sir my name is Asim Ahmad and I am from Pakistan
Sir I bought new Laptop
HP Notebook - 15-ay010np (ENERGY STAR), Product no:W9U31EA#AB9 and Serial no:[personal information removed] 
from Naseem Laptops KPK, Pakistan in Pakistan on 12th of November, 2016 but when I checked it's online warranty then it showed me that your Laptop warranty has been expired on 07th of July, 2016...
Sir please tell me what I do..

A:Warranty

Warranty is 1 year from first retail sale. Either the seller sold you a laptop previously sold or it sat on his shelf for a long time. Keep the receipt as you may need it to prove when you bought it. The date in the HP system is automatically generated based on wholesale delivery plus an average shelf time. 

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RELEVANCY SCORE 30.4

Hi,I had bought my laptop pavilion & it's still under warranty.Then after I moved to france from IndiaBut suddenlyon my laptop stopped workingWhat should I doWhere is the service center here

A:Warranty

Hi, Please contact HP in France for help using phone number from the following list      http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html They may ask you to send your machine back to India to fix because your machine could be built to India or Asia Pacific region only, as mentioned: HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B). More info:       http://support.hp.com/us-en/document/bpr01266 Regards.

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RELEVANCY SCORE 30.4

Dear HP, on 12-11-2015 i bought a displayport, when i try to contact for warranty ( the item is broken) i get the : no more warranty but I bought it in EU so that means that I have 2 years warranty, How can I contact you ? since calling an mailing doesnt work  Kind regardsLisette

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RELEVANCY SCORE 30.4

Hi  Yesterday I purchased a brand new Pavilion all in one 27-N030A desktop from the largest UK supplier of office equipment for my family and disabled wife.The product is brilliant by the way.At the till the salesman asked me if I would like to purchase the additional Staples in store warranty - I said no, but it is covered by HP warranty he said yes... When I checked on the HP website it is out of warranty !!! This is a brand new pc and all the trimmings, surely the warranty should kick in when I have actually purchased the device - I have all the receipts for this and the dates... I am appauled at not only the suppler but HP, no information or guidance. Simon

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RELEVANCY SCORE 30.4

My warranty ended 21st DecI want extaind my warranty can I extend

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RELEVANCY SCORE 30.4

HelloCould you tell me if the warranty for my product is automatic or whether I have to register it anywhere?Thank you Lucy 

A:Warranty

Hi, Normally it is automatic BUT in many cases the dates do not match therefore you may need to ask HP to correct it. You can use HP Support Assistant to check or use the following link:                   http://support.hp.com/us-en/checkwarranty Regards.  

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RELEVANCY SCORE 30.4

Hi I have Hp pavilion g6 1250. with expired  warranty..... I lost the laptop backup file to restore window. Can I send it to HP company in order to install a fresh copy of my operating system?  sincerelyAtoz1983

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RELEVANCY SCORE 30.4

Hi every one , if i put an extra hard drive in the spare bay on my brand new hp870-040na gaming pc will it invalidate the warranty











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A:Warranty

@freddy5?, welcome to the forum. As long as you don't do any damage to the computer, you can make any changes that are necessary.  The warranty will still be valid. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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RELEVANCY SCORE 30.4

is it possible to buy a warranty after the factory one has exspired? i am from the uk by the way.

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RELEVANCY SCORE 30.4

Notebook was dead out of the box.  No response after power on.  Need HP warranty information to get this resolved.

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RELEVANCY SCORE 30.4

I posted a msg regarding a possible IRQ problem and missing internet connection.  Received a PM to call a number, did so and worked with a person from Skyfill who told me my warranty was expired.  My computer shows that I have 6 months left but the help person disputed that; so I paid for assistance to get computer internet connection fixed.   How do I dispute the warranty coverage?

A:warranty

Hi, To the best of my knowledge HP provides PC support in house. I have never heard of "Skyfill". I think the "PM' you received may have been part of a scam. You should have been calling an HP phone number for support. Jay

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RELEVANCY SCORE 30.4

Dear sir. The warranty of my HP all in one expired on 30/09/2016. What can i do now to extend the warranty? thanking you

A:warranty

Hi, I believe your machine is from Indian market. Please use the following site        http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep... Regards.

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RELEVANCY SCORE 30.4

I purchased my laptop on the 26th of February, on the HP support assistant app is states that my warranty ran out on the 25th of November 2016? Why? how do i set up my warranty, or dont i get one as standard??

A:warranty

@Envy2017

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 30.4

Will this be having World-Wide Warranty ?

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RELEVANCY SCORE 30.4

System is a dell studio xps 435mt/ os 7 premium/ I7 CPU/ 8 gigs of ram/ ati video card just replaced 3 months ago/ hitachi deskstar 500g hd/power supply delta 360w.

Had no error messages. Was running fine, it had a few glitches but nothing serious. I attempted to power up the system but nothing , it has power the green light is on for the power supply.. I get one amber light when i press the power button on front panel, and one flicker of the red light on the video card.

This system is only 2 years old. The warranty expired on it's second birthday, which was the day after the warranty ran out.

thank you wblunt775
 

A:1 day out of warranty

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RELEVANCY SCORE 30.4

I just bought mine 16 March, yet the computer says the warranty will expire at the end of January, 10 1/2 months now equals 1 year?  Common Core being taught at HP?

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RELEVANCY SCORE 30.4

On the base of my laptop it says 1y1y0y, which I gather means a 2 year warranty.I purchased the laptop in January 2014.But the warranty checker says that warranty started on october 19 2013 and expired on Jan 16 2015.  How does this work out?My hard drive is failing after just 13 months and I need it replaced, so was surprised that I am not under warranty.













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A:Warranty

Hi: This is a consumer to consumer forum.  No one here is authorized to discuss the terms and conditions of HP warranties here. You will have to contact HP technical support to get an explanation of the warranty. I believe the 1y1y0y means one year parts, one year labor, and 0 years on site service. Your warranty start date was adjusted to the date of purchase (Jan 2014), which is why it ended in Jan 2015 (one year later).

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RELEVANCY SCORE 30.4

I have purchased a laptopm in usa before 10 months back i'm facing a display issue i have taken for replacing in service centre in india .They are saying that my particular model is not supported in india . Can i claim for a warranty 

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RELEVANCY SCORE 30.4

I purchased the following computer from Sam's Club in 2013 for our elderly parents.  It is used primarily for email and internet access.  :
HP Pavilion Elite HPE-477c Desktop PC
Serial Number[Personal Information Removed]
Product NumberBT426AA
 
It appears there is a problem with the hard drive as I received the following error message:
Hard Drive Connection Test - Failed
Error Code - BIOHD1
 
Is this desktop PC or its components still under warranty?
What suggestions do you have for repair?
Thx, Bob
(M) [Personal Information Removed]

A:warranty

Hi, Bob: I doubt the PC is still under warranty.  Most HP consumer desktop PC's have a 1 year warranty. However, you can enter the product number and serial number in the box at the link below and it should give you the warranty status. http://h20564.www2.hp.com/hpsc/wc/public/home The error code...one person says it is this... http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/error-code-biohd-1/td-p/1500001 And one person says it is this... https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/error-code-biohd-1-driver/3... This HP support document also has some tips... http://support.hp.com/us-en/document/bph05701

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RELEVANCY SCORE 30.4

I just bought my laptop on 17 March 2017. However, when I checked the warranty status, it wrote the start date as 16 December 2016 and end date as 13 february 2018. Isn't the start date supposed to be my date of purchase? 

A:Warranty

Yes but they do not know that. The system fills in a "presumed" date based on average shelf life. Keep the proof of purchase and if you ever have a warranty claim you can prove your date of purchase and the warranty will be honored. 

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RELEVANCY SCORE 30.4

Help please. HP Support Assistant changed overnight and now shows Warranty Expired and date Dec 2015 when I bought the PC. Expiry date should be 3 December 2016.Have sent HP Warranty Dispute form and evidence of purchase (twice). No response. Have used Assistant Agent twice and was very pleased with excellent service. Because warranty is out of date, according to HP, contact with them is limited and try as I can I have been unable to get a phone call through to customer service (its always busy!). I have even contacted HP  Head Office who gave me the same phone number and a complaints e- mail address which turned out to be in South America! Message on HP Support Assistant  received today asks me to continue  warranty by paying for 2 year cover. Have paid for this today and hope this will sort situation. Meanwhile who can I e mail at HP in the UK to resolve this?

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RELEVANCY SCORE 30.4

Hello,I just want to ask if the warranty is European or is just in the country where we buy the product. I'am actually asking because i want to buy a item from amazon.Best regards,Pedro

A:warranty

Hi: This is a peer to peer forum.  No one on this forum is authorized to discuss warranty terms on behalf of HP. From what I have read, a warranty would only be honored in another country if the exact same item you purchased in country A is also available in country B.

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RELEVANCY SCORE 30.4

I had bought the laptop on aug 2016 and i has mispalced my bill and warranty card and my laptop is not working properly so what should i do i wany it yo be repaired

A:Warranty

Hm... I think you can use your computer's serial number(S/N). It is on the back of the computer I think

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RELEVANCY SCORE 30.4

What is the warranty for Pavilion notebook? I thought one year from the date of purchase, but it is showong less than that...  (I purchased it on 1/6/2016, but the warranty expired on 12/24/2016.) the computer got stuck right before logging in page....  I don't even have it for a year and this is happening...  Please help!

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RELEVANCY SCORE 30.4

I just bought mine 22.01.2017, the computer says the warranty will expire at 22.January 2017, so  at the moment I have not any warrany.  Please contact me . Thank you. Isabela

A:Warranty

No one is going to contact you. The system keeps a placeholder warranty end date based on average "sell-through". Keep you proof of purchase and HP will provide a warranty until 1 year after first retail purchase. You can also start a  Support Case and ask that the warranty information be updated in the records. 

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RELEVANCY SCORE 30.4

i lost my notebooks receipt. is warranty of device is still valid?

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RELEVANCY SCORE 30.4

i lost my notebooks receipt. is warranty of device is still valid?

A:warranty

Check your warranty status Here.

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RELEVANCY SCORE 30.4
RELEVANCY SCORE 30.4

My laptop is out of warranty and trying to reach customer care to extend/renew the warranty. I called more than 5 times to customer care and raised case , there is no respons. My case has been closed without resolving issue. May I whom should I contact to renew the warranty.

A:warranty

Hello r203tx, Sorry to hear that !  Try this link to see if you could renew warranty online.http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/7486447/model/7584372/more-options If it doesnt help, the only option is to contact HP again. But this time When talking to the HP rep ask them to escalate your service request.  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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