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warranty

Q: warranty

I bought my laptop brand new on the 11th March. It was delivered on 12th March. It has an obvious battery problem, as the single time I used it unconnected to the mains, it gave a warning that there was only 12% charge left after an hour, then closed itself down a minute later. I'm prepared to concede that that may be an anomaly, so I'm planning to try running it off battery another time and see what happens. However, I just received notification that my warranty expired. On 12th March. Seriously, **bleep**??

RELEVANCY SCORE 200
Preferred Solution: warranty

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A: warranty

@gg14



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 44.4

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 43.6

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 43.6

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

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RELEVANCY SCORE 42

Have purchased a netbook HP15AY-078TX bearing S.No. CND6300CVS & product id X5Q23PA#ACJ. Want to check the warranty and extended warranty offers.

A:Warranty & Extended warranty offer

Hello  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty     Extended Warranty :http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep...Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 42

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 40.4

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

A:Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 31.2

Is the warranty of a HP notebook purchased in Australia international?

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RELEVANCY SCORE 31.2

I have two questions: 1. If i buy a HP laptop from US and then go back home (Europe/Romania) with it,  do i still have the same warranty for the laptop and in case anything happens can I send it directly to HP to sort out the problem? I want to avoid sending it back to the US as this will be costly in terms of time and money. What are my posibilities to resolve this locally? 2. If i want to upgrade the HDD of the laptop i need to open it up. Will this void my warranty?

A:warranty

Hi: While none of us on this forum can give you precise anwers to the warranty questions you have asked (because we are not authorized to discuss warranty items on this forum on behalf of HP), I can share with you what I have observed in over 6 years as a member on this forum. 1.  Unless the exact same model notebook is sold in Romania, HP will not cover it under the warranty.  Most likely the exact same model notebook is not sold in Romania. 2. Check the service manual for the specific model notebook you want to buy to see how difficult it is to replace the hard drive.  On many of these new notebooks, it is very difficult to replace the hard drive, and if it is, the procedure will be listed under work to be done by an authorized service center. That does not necessarily mean you will void the warranty by replacing the hard drive yourself but if you break anything along the way, you are out of luck. However, since the notebook will probably not be covered under the warranty if you buy it in the USA and use it in Romania, your second question really doesn't matter.  

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RELEVANCY SCORE 31.2

I bought a new HP Notebook Serial number 8C66323J4W Product number XSY#ABU on 29th January 2017 from PC world messges from Hp are telling me Warranty expired on 16/082016 please help

A:out of Warranty

@Perle02 Hello;Allow me to welcome you to the HP forums! The warranty period on a new PC starts when it leaves the factory, and since it may then sit on a shelf for months on end, when you buy one, you need to REGISTER it with HP in order to reset the warranty start date.Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.  For these issues, you will need to contact HP Customer Support directly. Tell them WHEN you bought it and that you need to REGISTER it in order to reset the warranty end date.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------Good Luck

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RELEVANCY SCORE 31.2

Help please. HP Support Assistant changed overnight and now shows Warranty Expired and date Dec 2015 when I bought the PC. Expiry date should be 3 December 2016.Have sent HP Warranty Dispute form and evidence of purchase (twice). No response. Have used Assistant Agent twice and was very pleased with excellent service. Because warranty is out of date, according to HP, contact with them is limited and try as I can I have been unable to get a phone call through to customer service (its always busy!). I have even contacted HP  Head Office who gave me the same phone number and a complaints e- mail address which turned out to be in South America! Message on HP Support Assistant  received today asks me to continue  warranty by paying for 2 year cover. Have paid for this today and hope this will sort situation. Meanwhile who can I e mail at HP in the UK to resolve this?

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RELEVANCY SCORE 31.2

What is the warranty for Pavilion notebook? I thought one year from the date of purchase, but it is showong less than that...  (I purchased it on 1/6/2016, but the warranty expired on 12/24/2016.) the computer got stuck right before logging in page....  I don't even have it for a year and this is happening...  Please help!

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RELEVANCY SCORE 31.2

I had bought the laptop on aug 2016 and i has mispalced my bill and warranty card and my laptop is not working properly so what should i do i wany it yo be repaired

A:Warranty

Hm... I think you can use your computer's serial number(S/N). It is on the back of the computer I think

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RELEVANCY SCORE 31.2

Hi,I had bought my laptop pavilion & it's still under warranty.Then after I moved to france from IndiaBut suddenlyon my laptop stopped workingWhat should I doWhere is the service center here

A:Warranty

Hi, Please contact HP in France for help using phone number from the following list      http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html They may ask you to send your machine back to India to fix because your machine could be built to India or Asia Pacific region only, as mentioned: HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B). More info:       http://support.hp.com/us-en/document/bpr01266 Regards.

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RELEVANCY SCORE 31.2

My laptops memory died.The ram was from kingston.I would like to know whether the ram any warranty is applicable from hp or kingston.Thanks

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RELEVANCY SCORE 31.2

iam from india. i want to purchase a hp factory refurbished laptop from amazon. i want to know that if i extend warranty from usa will it be valid in india.the link ishttps://www.amazon.com/gp/product/B005XI3CAY/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=AMIV6GPTMA7ZJ

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RELEVANCY SCORE 31.2

Hi Team,
I purchased a Dell Inspiron 17 7778 laptop last week. But the service warranty information is incorrect on Dell support web page. The ship date is January 01, 0001, the country is unknown and the warranty service is missing. Please fix it.

A:Warranty

If this is the same system you asked about in your other threads, it was purchased outside Dell's sales channel in a country where Dell has no corporate presence --  all service, support and information comes from your seller.  
From the sound of it, the system either has a bogus service tag or was purchased as greymarket goods.

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RELEVANCY SCORE 31.2

I bought a refurbished Latitude E6320 about two months ago, and the system gave me a warning 2 days ago saying the battery is reaching its life cycle and It need to replace a new battery. After I tried to call and online chat with different dell departments for hours including chat with one very rude custom service person, I was finally told that they get a lot of similar complains, it is normal and I can not expect the battery better than that. Should the furbished laptop not be similar to the new one? introduction of this laptop on shop said the battery should last 4 to 6 hours when I made the purchase, my laptop is less than half of it.
This is not the first time there are issues with my dell laptops. but the warranty is just ridiculous for a laptop bought 2 months ago. This is the first refurbished computer that I ever bought, and I hope this is the last laptop I bought from dell.

A:warranty?

If the battery is original to the system, it's between 4 and 5 years old - and likely well past its design life.  A "refurbished" system of that model is not the same as a "refurbished" new system - was it purchased direct from Dell, or elsewhere?

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RELEVANCY SCORE 31.2

Hello 
we are owners of a computer store, we have a problem whit a lenovo B50-70 sold to a costumer
at the start the PC does not recognize the hard disk
 
now  is not a problem for me to dismount and check the hard drive , but I needed to know if doing so will void the warranty
 
I need to know how to behave to a PC still under warranty
 
Lenovo B50-70
S/N : ************
 
 
Mod's Edit: Serial number removed to protect owner from its unwanted use.
 













Solved!

Go to Solution.

A:B50-70 warranty

Hi tecnologica , 
 
 
Welcome to the Community Forums. 
 
Removing the harddrive will not void the warranty , for as long as none is broken accidentally. 
Parts declared as CRU or Customer Replaceable Parts like harddrive and RAM , are parts that do not require advance expertise. 
I have here the CRU list and guideline steps (appendix A page 33)
 
However FRU or Field Replaceable Units are  those that needs a certified tech to disassemble against warranty. 
 
To check the warranty type you have a a specific machine click here. 
For repair needs you may call in tech support. 
 
Hope this answered your query.
 
 
Regards,
 
 
 

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RELEVANCY SCORE 31.2

I posted a msg regarding a possible IRQ problem and missing internet connection.  Received a PM to call a number, did so and worked with a person from Skyfill who told me my warranty was expired.  My computer shows that I have 6 months left but the help person disputed that; so I paid for assistance to get computer internet connection fixed.   How do I dispute the warranty coverage?

A:warranty

Hi, To the best of my knowledge HP provides PC support in house. I have never heard of "Skyfill". I think the "PM' you received may have been part of a scam. You should have been calling an HP phone number for support. Jay

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RELEVANCY SCORE 31.2

Does one black dot on display screen covered under warranty ?

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RELEVANCY SCORE 31.2

System is a dell studio xps 435mt/ os 7 premium/ I7 CPU/ 8 gigs of ram/ ati video card just replaced 3 months ago/ hitachi deskstar 500g hd/power supply delta 360w.

Had no error messages. Was running fine, it had a few glitches but nothing serious. I attempted to power up the system but nothing , it has power the green light is on for the power supply.. I get one amber light when i press the power button on front panel, and one flicker of the red light on the video card.

This system is only 2 years old. The warranty expired on it's second birthday, which was the day after the warranty ran out.

thank you wblunt775
 

A:1 day out of warranty

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RELEVANCY SCORE 31.2

I purchaced a HP Pavilion x360 Convertible  yesturday 18.02.2017 & apparently the warranty has already expierd according to the HP website, can anyone tell me why this is so?

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RELEVANCY SCORE 31.2

I have purchased a laptopm in usa before 10 months back i'm facing a display issue i have taken for replacing in service centre in india .They are saying that my particular model is not supported in india . Can i claim for a warranty 

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RELEVANCY SCORE 31.2

Notebook was dead out of the box.  No response after power on.  Need HP warranty information to get this resolved.

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RELEVANCY SCORE 31.2

how do i get the warranty for my geforce graphic card because the fan and heatsink is broken when i bought it and i cant do anything and i lost the bill and it keeps overheating now the computer turns off after 10 seconds now how do i get it?
 

A:warranty

contact who you purchased it from and see what they can do. they should have records of the transaction. if you purchased it with a charge card you could contact them also for any record of the purchase.

lastly contact the manufacturer and see what they can do. some things go back there anyway i think
 

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RELEVANCY SCORE 31.2

My warranty ended 21st DecI want extaind my warranty can I extend

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RELEVANCY SCORE 31.2

HelloCould you tell me if the warranty for my product is automatic or whether I have to register it anywhere?Thank you Lucy 

A:Warranty

Hi, Normally it is automatic BUT in many cases the dates do not match therefore you may need to ask HP to correct it. You can use HP Support Assistant to check or use the following link:                   http://support.hp.com/us-en/checkwarranty Regards.  

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RELEVANCY SCORE 31.2

Hi, I've just bought a new laptop. I opened the program HP Support Assistant and it says that the remaining warranty is only 8 months. How is it possible? Thank you.

A:HP Warranty

Hi, By default it may pick the build date. Please call HP in your country with your invoice, they will fix it for you. Regards.

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RELEVANCY SCORE 31.2

i want to know more about warranty. does hp cover screen and body damage.what else can be covered under warranty

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RELEVANCY SCORE 31.2

How can I update my graphis card without voiding my warranty

A:Warranty

Dear Customer, Upgrading Graphics card, Memory will not VOID the warranty.But if you daamage anything in the process of replacement, yes ,it'll void the warranty. If you do without causing any obvious damage, internally or externally, it won't affect your warranty. Please provide the Exact model and product number of your PC Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 31.2

Hey, I want to make clean install of my ES1-331. Will I lose warranty? I have made several clean installs I know what I am doing. Also is warranty elligible under Windows Insider builds? Thanks

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RELEVANCY SCORE 31.2

So, my HP Envy x360 has a screen problem that I described in an earlier post, but the situation that I am in currently is that around February, I contacted HP to get a box to send my laptop back and get it repaired in. Now, I couldn't send it back at the time because I needed it every day for classes. So, I decided to wait until the end of the school year, not thinking that my warranty expires in April . Is it still possible for me to send my laptop back to be repaired free of charge? Thanks!

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RELEVANCY SCORE 31.2

Hi  Yesterday I purchased a brand new Pavilion all in one 27-N030A desktop from the largest UK supplier of office equipment for my family and disabled wife.The product is brilliant by the way.At the till the salesman asked me if I would like to purchase the additional Staples in store warranty - I said no, but it is covered by HP warranty he said yes... When I checked on the HP website it is out of warranty !!! This is a brand new pc and all the trimmings, surely the warranty should kick in when I have actually purchased the device - I have all the receipts for this and the dates... I am appauled at not only the suppler but HP, no information or guidance. Simon

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RELEVANCY SCORE 31.2

I want to purchase a laptop in India, range Rs 30000/- to Rs 36000/- for my daughter who will take it with her for her studies in Australia. Can warranty service be availed in Australia for 1 year. Regards,Hemant Kapadia

A:Warranty

Hi, I can say Yes but. Please read the following information: HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).   http://support.hp.com/us-en/document/bpr01266 Regards.

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RELEVANCY SCORE 31.2

i lost my notebooks receipt. is warranty of device is still valid?

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RELEVANCY SCORE 31.2

i lost my notebooks receipt. is warranty of device is still valid?

A:warranty

Check your warranty status Here.

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RELEVANCY SCORE 31.2
RELEVANCY SCORE 31.2

Hi I have Hp pavilion g6 1250. with expired  warranty..... I lost the laptop backup file to restore window. Can I send it to HP company in order to install a fresh copy of my operating system?  sincerelyAtoz1983

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RELEVANCY SCORE 31.2

 


























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A:Help my about warranty?

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RELEVANCY SCORE 31.2

Hello,I just want to ask if the warranty is European or is just in the country where we buy the product. I'am actually asking because i want to buy a item from amazon.Best regards,Pedro

A:warranty

Hi: This is a peer to peer forum.  No one on this forum is authorized to discuss warranty terms on behalf of HP. From what I have read, a warranty would only be honored in another country if the exact same item you purchased in country A is also available in country B.

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RELEVANCY SCORE 31.2

Hello Sir...
Sir my name is Asim Ahmad and I am from Pakistan
Sir I bought new Laptop
HP Notebook - 15-ay010np (ENERGY STAR), Product no:W9U31EA#AB9 and Serial no:[personal information removed] 
from Naseem Laptops KPK, Pakistan in Pakistan on 12th of November, 2016 but when I checked it's online warranty then it showed me that your Laptop warranty has been expired on 07th of July, 2016...
Sir please tell me what I do..

A:Warranty

Warranty is 1 year from first retail sale. Either the seller sold you a laptop previously sold or it sat on his shelf for a long time. Keep the receipt as you may need it to prove when you bought it. The date in the HP system is automatically generated based on wholesale delivery plus an average shelf time. 

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RELEVANCY SCORE 31.2

Please let me know whether below warranty is applicable for international ? http://store.hp.com/UKStore/Merch/Product.aspx?id=U1PS3E&opt=&sel=CPK

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RELEVANCY SCORE 31.2

I purchased my laptop on the 26th of February, on the HP support assistant app is states that my warranty ran out on the 25th of November 2016? Why? how do i set up my warranty, or dont i get one as standard??

A:warranty

@Envy2017

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 31.2

I have just bought a HP larpto and the speakers are faulty. I know this because when I plug in earphones the sound is good but with just speakers it is no good. how do i report this to HP ?? I have tried to link a warranty on my passport account but it says I have no entitlement. This is making me crazy, I have only just bought the machine and the warranty is entitled

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RELEVANCY SCORE 31.2

if i remove the heat Spreader off of the ram and put a diff. one on with that mess up my Warranty.
 

A:Ram Warranty

sorry for posting this, i just found the info i needed, and again sorry for the post. google is my new best friend
 

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