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BSOD when startup Adobe Illustrator or Adobe Contribute

Q: BSOD when startup Adobe Illustrator or Adobe Contribute

On 9-June-2012 our Dell XPS 8300 started getting the BSOD when trying to open Adobe Illustrator or Adobe Contribute. From January 2012 through 9-June we have had no trouble with Adobe. We have not added any new software or hardware around the 9-June timeframe. The ONLY time we get the BSOD is when starting one of these two products. We never get the BSOD at other times. We DON'T get this error when we start Adobe Photoshop. On 14-June I installed the latest video driver, but that did not help. I have run chkdsk /r /f and memtest and I have tested the video memory.....all without errors.

I've attached all the files I believe you need.

PC Information
Model Dell XPS 8300
OS Windows 7 Home Premium (service pack 1)
Ram 12gb
System 64 bit
Video card Nvidia GeForce GT530

This machine was purchased new from Dell in January 2012 and put into service.

Thank you in advance for your help!

This is a business computer (my boss's) and help would be great! I have run out of ideas on my own.

Preferred Solution: BSOD when startup Adobe Illustrator or Adobe Contribute

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD when startup Adobe Illustrator or Adobe Contribute

Problem Devices:
DW1501 Wireless-N WLAN Half-Mini Card PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&AA4FEAE&0&00E0 This device is disabled.
Is the above disabled device intentional? If so, why?

Please enable the above device and update its drivers from the Dell support site.
Problematic Software:
Start Menu\Programs\PC Tools Registry Mechanic Public:Start Menu\Programs\PC Tools Registry Mechanic Public
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
The following drivers should probably be updated:
BrSerId.sys Sun Aug 6 19:51:11 2006 (44D69C8F)
BrUsbSer.sys Wed Aug 9 06:11:02 2006 (44D9D0D6)
wdcsam64.sys Wed Apr 16 02:39:08 2008 (4805BB2C)
adfs.SYS Thu Jun 26 14:52:37 2008 (48640195)
All crashes point to your Acronis Virtual Disk Storage Filter driver. Make sure you have the most up to date version of the Acronis software. If you do not, uninstall your version and obtain the latest version. If you already have the latest version, try uninstalling it, downloading a fresh copy of the installer, and re-installing it. The software may be corrupted.

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I am relatively new to graphic design and imaging, but I have a question regarding my use of Adobe Illustrator CS3 and Adobe Photoshop CS3.

I have designed a logo in Adobe Illustrator CS3, and saved it as both an ".AI" file and an ".EPS" file.

Now, when I open the ".EPS" file in Adobe Photoshop CS3, it appears that the bright cyan (it's a white logo with one of the characters in bright cyan) is duller than what it seemed to be in Adobe Illustrator CS3.

Does anyone know why this would be, and what I can do to stop it?

Any help is greatly appreciated.

A:Solved: Colour Difference/Dullness Between Adobe Illustrator & Adobe Photoshop

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I have down loaded Adobe Contribute CS3 onto my desktop. However, when I go to run the program, the screen shows that the "setup" process begins only to be kicked out within seconds.

I have turned off all of the firewalls and I can't ID what would be preventing the program from initializing? Any ideas?

A:Adobe contribute cs3 help please

maybe the download is corrupt?
try running it as an administrator?

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I replaced my hard drive a couple of months ago, and just got around to reinstalling Adobe CS2. Now, every time I boot my computer, C:\Program Files\Adobe\Adobe opens automatically (contains AdobePatchFiles folder). Not sure why this is happening, or what to do. Any help would be greatly appreciated. Thanks:) System:Windows XP Professional, Version 2002, Service Pack 3Computer: Intel® Xeon® CPU - E5420 @ 2.50GHz - 2.49GHz, 3.25 GB of RAM - Physical Address ExtensionMod Edit: Removed HJT log data, not a system troubleshooting tool, no evidence of malware indicated in topic ~ Hamluis.

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i have installed the adobe cs4 illustrator , but when begin the initilizations stops working! I have 2gb ram and os windows 7
Also Adobe Bridge and everything else that installed with adobe works fine, only the illustrator can't start up!

A:Adobe illustrator cs4

Hi eirini13

First thing to try is right click on the shortcut or .EXE file and select run as administrator.

If the software works under Administrator rights you have a permissions problem - I have seen similar issues with other Adobe software.

You will need to discover what file or folder is causing the issue although the easiest solution is to Take ownership of the Adobe folder in program files and then add full controls for your user name to the folder permissions.

This can also happen with the adobe folder in the c:\Users .... Roaming....adobe

These glitches are not always present but sometimes a bad install can happen

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WIN XP English
Adobe Creative Suite

Hello, I'm using Adobe Illustrator CS. I have a problem with fonts. When I use the greek fonts that i have install in my computer, the fonts does not appear correct. (I get only question marks instead of letters, just ???????) Whereas when i use this fonts to write in english i don't have any problem. At the other programs that i have in my compiouter i don't have the same problem, only at illustrator. What's going on?
P.S Got the same problem with Illustrator 10

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Hi to all,

My friend has just purchased Adobe Illustrator 10, but she cannot open my files that are prepared with the Adobe Illustrator 9.
Seems that it is not backward compatible. Can it be??? Or is there a way around it ??

I need your advise please

A:Adobe Illustrator 9 & 10

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I do tons and tons of scale sketching of vehicles, cities, worlds, platforms, and other things for my RPG group, but what can Illustrator CS3 be used for? I cant seem to understand it's tools and what is it's purpose? Is it better suited to do outline drawings and scale drawings of things?


A:What can one use Adobe Illustrator for?


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Everytime i open Illustrator on my computer it shows me this error. Anyone know why? i have uninstalled and reinstaled CS3 twice now and it still hasn't done anything.


A:Adobe Illustrator CS3

Mac or PC?
Usually this is a hard drive or memory error. Does everything else work all right?
Is it your CS3 registered to you on that computer?

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Hello GUYS!
Hows all?

I'm new user here. Wanted to know if I can get Adobe Illustrator (free version).


A:Adobe Illustrator

You can get the trial version here: https://www.adobe.com/cfusion/tdrc/index.cfm?product=illustrator

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i have a simple question. is there a disk shape in illustrator? i need to make one and i am having trouble making it perfect. Thanks

A:Adobe Illustrator Help!!

Disk as in ... a circle?
Try the elipse tool (under the rectangle tool). Shift and draw to constrain to a circle or double click with the tool on the canvas to input the size numerically.

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I'm novice.

I've Adobe Illustrator 9.0

How do I center the icons and print it out on the document correctly?

Can I print the same document at the J.C. who has adobe Illustrator 10 and then I've my older version 9.0 Can I change something at my place again?


A:Adobe Illustrator ?

May want to check this out.

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I have just downloaded it (Adobe Illustrator CS2), so this is very confusing for me. I want to know how I import my brushes that I've downloaded. I checked the help but I couldn't find anything for it. Thank you

A:Solved: Adobe Illustrator CS2


I am assuming that the brushes have the .ai extension on them.

Go to My Computer>Program Files>Adobe>Illustrator CS>Presets>Brushes.

Place your brushes into the relevent folder.

Remember that they will not work until you open Illustrator after putting the brushes in there.

If they are not .ai brushes, then I am not sure what to do with them.

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I have a very old version of the Adobe products listed (version 5 I think). Can I upgrade these to the newest version or do I need to upgrade to another version before upgrading to the newest, which I think is CS? This is for the PC.

A:Adobe Illustrator and Photoshop

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I have recently upgraded from Adobe Illustrator 10 to Adobe Illustrator CS (for PC)

One thing about AI10 that I hated was that whenever I closed the image, and re-opened it, my printer was no longer setup nor did it have the correct page size (in the printing setup, not the bounding box)

So I expected that to be fixed with AICS.

Not even. It is worse! Now I lose all of that information just after I print, even if the image remains open.

I have looked for a patch to no avail, and I'll be darned if I am going to spend another $500.00 for the next upgrade (which they assure me that they have fixed)

Does anyone else have this issue? Is there a patch?

A:Solved: Adobe Illustrator CS

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I just bought a new system this morning with windows 7. The first thing I did was install Illustrator CS3 because I needed it for a project. Anways, I installed and had one issue which was  the missing acrobat.dll file i think, which adobe talks about already on their website, but installation can continue and it finishes fine. Now, after that was done I try to open Illustrator and the mouse cursors spins like its busy and then a few seconds later nothing happens. In the task manager, under processes, it lists illustrator there but not under programs. And I try to click on it again each time a new illustrator.exe shows up in processes with about 22,000k usage. My computer specs are listed below and the adobe program is the CS3 Design Suite. Thanks in advance if anyone has information
AMD Phenom? II X4
Processor Speed
System Bus
Cache Memory
2MB on die Level 2
System Memory (RAM)
System Memory (RAM) Expandable To
Type of Memory (RAM)
Hard Drive Type
SATA (7200 rpm)
Hard Drive Size
ATI Radeon HD 4200
Video Memory
256MB (shared); up to 3067MB total available as allocated by Windows 7
TV Tuner
High-definition (8-speaker configurable)
Network Card
Built-in 10/100/1000Base-T Ethernet
Wireless Networking
Built-in wireless LAN (802.11a/b/g/n)
Recordable DVD Drive
Yes, double-layer DVD±RW/CD-RW
Recordable DVD Drive Speeds
12x DVD+R DL; 12x DVD-R DL; 16x8x16 DVD+... Read more

A:Adobe Illustrator won't start

Hi Dave,  I too have successfully used Illustrator on 64-bit Windows 7 Ultimate, as well as Windows Server 2008 R2. You shouldn't have to, but you might want to try running the program in Compatability Mode to see if that helps. You do this by:1. Browse to the .EXE in the programs menu or hard disk2. Right-click the Illustrator.exe file and choose Properties.3. Click the Compatability tab and choose another mode to run it in (Vista or XP)Tim Newton - MSFT

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I took some pictures from my camera and then tranfered them to Adobe Illustrator 9.0 with the words but I can't get the anchor point and plus I clicked on the wrap from the type tool but I can't highlight the wrap tool. I looked at the teacher's pictures that has anchor point. Can anybody help me ?

A:Adobe Illustrator problem???


When you say you can't get the anchor point, are you getting any errors, or is it just not working?

Which version of Windows are you running?

Are you wanting the words in an arc, or similar? If so, have a look at this:

Wrapping only works with blocks of type. Draw a square, take the Direct Select tool and move the lower left corner over about the angle you want. Then take the text as a block and insert it into the block. By using hard returns at the end of each line make it fit into the block.

The text needs to be in a container, and the arc on top of it needs to be a closed path. Position the curved part where you want it to go, select both the curve path and the text block and apply Type - Wrap - Make. You can now use the Direct Select tool to fine tune the curve.
Really need more details.



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Hi pls! Help me.. When I double click the "setup" application, it opens then it exits by itself..within 2seconds =(

Pls help me solve this problem. I desperately need to have an illustrator in my computer because I have projects for it

A:Adobe illustrator cs3 setupfailure

any error messages

are you running this from a cd?

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I have just installed Adobe CS4 Master edition,

Whilst Indesign and Photoshop work perfectly- Illustrator wont open!

When I click on it the loading screen comes up for a few seconds and then dissappears- the program never loads...

Help would be greatly appreciated- i am currently going mad, thanks

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I've Adobe Illustrator 9.0. I've 5 of the clipart and put them on Adobe Illustrator but Which do you like for saving Al or PDF or Eps?


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I asked one of my friends to download adobe illustrator CS2, amazingly he downloaded a non-english version. I cant seem to find out what languagae its in. Perhaps in german (because the zip file was of 424MB and 424 was of german version only)
Anyways here's the screenie to help you out.

Is there anyway by which I can convert the "German" version to english version, because I dont want to download the 398MB file(english version) again

A:Adobe Illustrator problem

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I am looking for a free program that will let me open a company logo that was created in a Adobe Illustrator program. Does such a free program exist?
Please help.

A:Adobe Illustrator Alternate

Do a google search for The Gimp(Gnu Image Manipulation Program). It's free, and has gotten a good rap from a couple of graphic designers I've spoken to. There are others, but the names elude me now.

Be sure to tell us how it worked out

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This problem started when Adobe Illustrator CS 8.0 would close right after it opened. She uninstalled Adobe Illustrator CS, and reinstalled it. Now it comes up with an "An Unknown Error Has Occured" and won't save as an AI file. It does save as PDF file though.
Running windows XP

A:Adobe Illustrator CS 8.0 won't save


Try this first, delete the preference file in Illustrator located here:
Under Win XP and Win 2K, the file will be located in:

%systemdrive%\Documents and Settings\~username\Application Data\Adobe\Adobe Illustrator [Version].

or you can do it here:

It is also possible to delete the preferences by holding down CTRL+ALT+SHIFT(Win)/Shift+Control+Option+Command(Mac) whilst starting the application and responding 'Yes' when prompted (but you do have to be really quick to do so.

If this don't work, then do this:

Un-installed again Illustrator, and delete all Illustrator files left in your computer, then re-install Illustrator.

Good luck

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I am sorry is such question already exists here, but a do not found it. So the question. Installed CS. Works only a few minutes, and then interface elements disappear, the screen is white. Maybe my comp is weak for CS? AMD Duron 1100, RAM 256-32 video. What do you think, what's the problem?
Found this somewhere: Said a thousand times - install either CS CE or install a patch on a common CS. Is it true? What sort of patch i need to install then?

A:Adobe Illustrator does not work

Hi and welcome to SevenForums,
I'd personally contact Adobe support for the issue,
And or uninstall/ re-install illustrator,

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Hi everyone
I create and supply floor plans for estate agents and have come across a small problem, one of the companies that I supply for is asking for WMF files between 80 and 150 kb, however when my completed floor plans come back from the CAD company that I use they're already approximately 180 kb, I can edit the floor plans in Illustrator and re-export them as WMF files but can't find any way of reducing the size of the files, If anything they're larger files after I've eported them from illustrator. Someone suggested trying software called Metafile companion but that is Windows only and I'm a Mac user.

I run OS x 10.4.10 and use Illustrator 10

any advise would be most appreciated


A:Adobe Illustrator WMF files

I don't think you'll be able to reduce a WMF much from within Illustrator; there aren't any export options and WMF files don't even save bezier curves (unlike EMF files).

However, you can make sure that there are no colours in the plans (grayscale) and any hidden/unused paths are deleted.

It wouldn't hurt to run thru the 'Delete Unused Panel Items' action - though this didn't affect the file size of the (admittedly small) test files I made, though they were all much smaller than the dwg files.

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ok ive searched google lol and havent had any luck.

i have adobe illustrator CS and the fonts dont show up under the drop down menu anymore. but they show up just fine in photoshop 7.0 ive tried doing the services font cache disabling, deleting the LST file in illustrators folder. any other suggestions??


A:Adobe Illustrator font help

Illustrator CS what version? (5, 6 etc) Try this: Fonts don''t appear in the Font menu (InDesign 2.x, CS, and CS2)

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I moved a graphic when I saw the frame I tried to delect the frame but it doesn't errase it. I moved another graphic when I saw the frame again. Can anybody help me?

A:(Resolved) Adobe Illustrator problem?


Which version do you have? There are some updates available:


When you say:

I moved a graphic when I saw the frame I tried to delect the frame

Are you exporting an image? Whats this frame?



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I am trying to limit my document to two colour swatches. How can I do this while still keeping all my other colours (making them editable) but making the image visually made up of only the two colours I want when finally printing


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Most programs on my Adobe CS3 work just fine in Windows 10, but I'm having problems with Illustrator. The program will run, but I get an error message every time I try to open a file or start a new document. My error message says "The program has stopped working" and it forces me to close the program.

I've tried restarting my computer, uninstalling and reinstalling the entire Creative Suite, and filing a compatibility report, but nothing has worked so far. My mom is using the same user certificate on her Windows 10 machine and it works perfectly, but I haven't had any luck with my computer.

Any ideas about what I can do?

A:Adobe Illustrator CS3 won't open files

So Photoshop works OK. Maybe it is file association problem?

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HelloEarlier I open my computer and open 2 applications like Photoshop and Adobe Illustrator, after few minutes of editing in Illustator my computer shut off and went to BSOD. I restarted and it shows this exact message "One of the files containing the system's Registry data had to be recovered by use of log or alternate copy. The recovery was successful."I can't open my Illustrator anymore and also my NOD 32.

A:Adobe Illustrator failed to open

Is there a fix on this error?

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Every time i open illustrator the menu bar does not show or the gray background. (see attached:: the pink bunnies are the desktop lol and the program is fully open but there is no menu bar only windows from the program.) I tried to reinstall illustator but it did not work. It worked before but i have no idea what caused this to happen. I have other adobe programs and they work fine. If anyone knows a solution i would be very greatful!! thank you.

A:[Resolved] Adobe Illustrator Problem

nevermind i solved it, delete alprefs and it comes back. Woo! thank god.

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As soon as I open Illustrator, it shuts down. I have read several threads that mention this problem, and how to search error logs for the codes, which I have done, but none of the threads mention a fix for the problem. Any suggestions would be much appreciated. I just installed CS5 and am really looking forward to using Illustrator (the main reason for my getting CS5 in the first place).

A:Adobe Illustrator shuts down immediately-please help!

This may or may not help.

Adobe - Adobe Creative Suite Cleaner Tool

I'd suggest running the Adobe cleaner tool and if necessary try reinstalling your Adobe software.

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couple of times faced with the Illustrator crash and failure to start. Configuration error "Error 3". While trying to fix, found that somewhere lost file "c:\Program Files\Common Files\Adobe\Adobe PCD\pcd.db" (I am talking about Win XP). Tried to clean a temp folder, but this did not help. Scanned for viruses, all clean, as said antivirus. Reinstalling did not help in the matter too. I know i lose sight of something important and i need an advice.

A:how to fix Adobe Illustrator configuration error?

howdy and welcome.

I do NOT use Adobe Illustrator, but there are tons of people here who do. One thing I dug up in my digging was https://forums.adobe.com/thread/988381; have you taken a look there yet?

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hi, just noticed my toolbar is missing in illustrator. i've already tried all the workspaces.

A:toolbar missing adobe illustrator cs4

Have you looked at the very bottom of the window dropdown to see if tools got un-checked?

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Hi, and thanks for taking the time to read this and hopefully help me with this problem.

I am working with Adobe Illustrator. I would like to know if there's a way to crop something out of a drawing, and change the bounding box to cover only the part remaining.

Say I have an eps file which is a drawing with text way down at the bottom of the page. I cannot select the text to delete it, because it is all grouped together with the drawing.

What I want to do is crop or cut the text out, so that only the drawing remains. I can cover the text with a rectangle but then when I place the drawing, the bounding box has a lot of white space at the bottom.

I've searched the help menu, but the directions for cropping are very unclear. Thanks for your help.
Best regards,

A:Adobe Illustrator -- changing the bounding box


Moved you over here, as you may get more responses


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how, or can i fix damaged AI file what give following error.
Acrobat PDF file format is having difficultis . The file is damaged and could not be repaired.


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Can someone please tell me how to re-install a trial version of Adobe Illustrator? I had a trial version for 30 days but after 2 days it expired. Have tried re-installing of course but it does not work.



A:Adobe Illustrator Trial Version

Have you tried downloading it again?

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Does anyone know if their are add-on packs for symbols out there?

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I'm using Adobe Illustrator CS2 and vectorized a file for a friend who is using a Gerber Plotter to cut some vinyl images with. She is using Gerber composer, and admittedly knows little about it. I have sent her files in the past with no problem, but this particular file is coming out as though a lot of anchor points are missing, if that makes sense. It should have fluid lines and curves, but instead the cut-out is choppy and pointed. I have tried sending this in *.ai format, as well as *.eps and *.pdf. Any ideas?

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Hi, i'm new here and I have a major problem. My adobe illustrator has a runtime error:

runtime error!

program: ...trator CS\support files\contents\windows\illustrator.exe

this application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Now, i'm not sure what a runtime error is, but usually it goes away. This time, everytime I try to start illustrator (CS), it errors on me.

I read somewhere (when I googled it up for help) about people solving their runtime error problems through Hijackthis, but I had no idea what it was so I stayed away from it.

Can someone please help me?

A:Adobe Illustrator CS Runtime Error

If you think that you have been hijacked then go to the Security Center here at TSF and click on HiJackThis Log Help and read the sticky "Please, Read This Before Posting a HiJackThis Log.

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Hey Everyone,

I can' run illustartor cs4 on my pc on windows 7-64bit,when i try to open the program it opens then quickly it shuts down and before this it was working good then it goes as this

Wish To Have A Solution For This Soon

A:Problem In Runing Adobe Illustrator CS4

Quote: Originally Posted by spyboy206

Hey Everyone,

I can' run illustartor cs4 on my pc on windows 7-64bit,when i try to open the program it opens then quickly it shuts down and before this it was working good then it goes as this

Wish To Have A Solution For This Soon

Hi spyboy this can be caused by a couple of things. type event viewer in search. go to the windows log>application tab. look for errors (they have red in the left column) that say app hang, app crash, and included CS4. they will have an event ID associated with it. we need the event id and the source code. I suspect your event ID will end up being 1000 and the source 100.

Let us know

Kenn J++

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I have borrowed a program from a friend who has lost the original packaging. I have attempted to install the individual programs manually and have managed to unzip a couple and find their relevant serial numbers. The program I really need is the one which I cannot locate the serial number for. It will unzip but I cannot complete installatiion without it, any ideas how or where I may find the number, thank you.

A:Adobe Illustrator Serial Number

You could find out the serial number by purchasing a legal copy of the software.

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I have a major Windows problem, I really hope for some serious help here...

I downloaded the windows 2000 pack 4 update and after I restarted all I get is the blue screen with the memory dump procedure of the
I entered by safe mode and uninstalled it. Everything is back tonormal now Adobe Illustrator doesn't work at all now. It opens and takes like 8 minutes to do so and eacg command takes about 5 minutes to respond. It's a vector program.
I tried reinstalling it, but with no luck.
Anyone has any clue what I can do.


Thanks I really appreciate any help here.

A:Kernel_Dump / Adobe Illustrator not working


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I would like to transfer my Adobe Illustrator license from my PC to another PC. But, when I proceed to deactivate the license from my PC, I got the error "Deactivation for Adobe Illustrator CS3 was unsuccessful. You may continue using Adobe Illustrator CS3 on this computer".

I have tried to contact the customer service number: 1-800-945-9120 but the response that I get is "The number you have dial is not in service".

What should I do? Or, which number can I contact?

FYI, I'm from Malaysia and my PC's OS is WindowsXP.

Thanks in advanced.

A:Adobe Illustrator Deactivate Failed

I'm not sure which area you would call. Pacific locations provide the following numbers if any of these help you....

Australia: 1 800 504 971
New Zealand: 0 800 447 414
Hong Kong: (800) 962-234
Taiwan: 0080 163 1314
Korea: 82 2 563 2555

I can only recommend contacting Adobe in this case.

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Hey everyone.

I'm trying to convert some BMP or JPEGs into a nice vector. I've been reading around and it seems like auto trace is the function I want however I'm unable to find that tool in Illustrator. Can anyone help guide me to where this tool might be a maybe a quick overview/tutorial on how it works or an external tutorial?

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I run CorelDraw x6 vector graphics package, or I did.
I can still start the program but when I do new or load existing I just get the hourglass.

I tried downloading the trial of Adobe Illustrator. It will start but again hangs on new document.

I am guessing both packages are calling a Windows or Nvidia dll, but then, I like Borderlands 2 so what do I know :-)

A:Coreldraw AND Adobe Illustrator hang

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

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