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HP Pavilion x2 Detachable PC 10 Black Screen after Signon

Q: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

I just bought this computer/tablet and have had it for 2 days. It started up right away and worked fine. Later in the day, I went to use it, I was able to sign on, but then the screen went black - still plugged in. The next day, it started up just fine and I was able to sign on and use the machine, but later in the day the same thing happened - able to sign on but got a black screen. Today, I have tried numerous times and was able to actually get a screen once and tried to troubleshoot on the HP website and my browser shut down and I have not been able use it since - still able to sign on but always get a black screen. I have shut down and restarted numerous times.I really would like to be able to use this machine, but it doesn't appear too promising.Thank you.











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RELEVANCY SCORE 200
Preferred Solution: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

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A: HP Pavilion x2 Detachable PC 10 Black Screen after Signon

Hi @RandiRushe , Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.Thanks.

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RELEVANCY SCORE 95.2

Hi. I just bought a HP Pavilion x2 Detachable and already have problems with it. I turned on this morning,it turned on ok. I done all the set up required,got a couple of apps,then left it. 1 hour later when I wanted to watch a film,i couldn't turn it on. It would not turn on. The mouse cursor is there,and if I press and hold for a few seconds the power button,a message saying "Slide to shut down your PC" appears and no matter what I do it won't turn on. I have tried all the "F" buttons,"F11" "F8" "F4 ....all of them basically,but nothing. It's really frustrating,this is my sons gift from Santa,and he can't even enjoy it. please help me.. Should I take it back or what's the best thing to do??Thanks

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RELEVANCY SCORE 95.2

When I try to turn on the tablet the on botton shows like is on but the screen remains black at all atimes. It does looks like its charging when I plug the charger just fine. But it does not makes any sound or have shows any picture. Thanks in advance.  P.S It havent been dropped is 6 months old.

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RELEVANCY SCORE 95.2

When I try to turn on the tablet the on botton shows like is on but the screen remains black at all atimes. It does looks like its charging when I plug the charger just fine. But it does not makes any sound or have shows any picture. Thanks in advance.  P.S It havent been dropped is 6 months old.

A:HP Pavilion x2 Detachable black screen

Hi there @bfeliciano86,  Before I provide troubleshooting documentation, I would like to take a minute to welcome you to the HP Support Community, where you can ask questions, find solutions and get help from others! I will do my absolute best to help you resolve the issue you are having with the black screen on your HP Pavilion x2 Notebook PC.  Note: please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues. As silly as it sounds, did you happen to try removing dust from the cooling areas in a notebook?Have you connected the Notebook to an external monitor or TV? If you remove the notebook battery, plug the AC power cable back into the notebook, then turn it on, does it power the Notebook? Do you have any beep codes or blinking LED lights? Have you done a BIOS reset?Have you tried performing a hard reset?Have you tried to see if you can test for hardware failures? If the computer is on, do you hear the fan running? If so, but the display remains blank, please see Computer Starts but Screen Remains Blank. If you require further assistance, I would be more than happy to help! Please just re-post with the information required from above. Pleas... Read more

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RELEVANCY SCORE 95.2

Hi, Just bought a HP Pavilion x2 - 10-j000na (ENERGY STAR) which arrived 2 days ago. Has been working fine - and battery charge was about halfway down. Had no problems until this evening when I'm getting no response whatsoever from it. Tried plugging it in with the adaptor, and also starting it on just battery power - but screen remains black, no lights, nothing. Any clues?? :/ Thanks.

A:Pavilion Detachable - Black Screen

Hello @Yool, Welcome to the HP Forums, I hope you enjoy your experience!  I have read your post on how your notebook computer is not able to power on, even though it is plugged into the AC adapter, and I would be happy to assist you in this matter! If your computer is powering on, but there is no lights illuminating on the device, I recommend following this document on Computer Starts but Screen Remains Blank (Windows 8). Should the machine not respond at all when the button is pressed, I alternatively suggest this document: Computer does not start (Windows 8). This should help restore the display to your notebook computer. If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlI hope this helps!Regards

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RELEVANCY SCORE 93.2

Basically I go to switch the tablet on and the power button lights up but that's it the screen doesn't even light up nothing and occassionally a light flashes from the top on the screen in the middle but that's it I've tried resetting it everything please help I bought it for uni and I start in a few days

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RELEVANCY SCORE 62.4

I have an HP Paviion x2 detachable device with two ports - USB 2.0 and USB 3.0 type C. The charger is connected to the last port. A. My question is, due to the lack of more ports, is it possible to connect a USB 3.0 type C hub to the USB 3.0 port (instead of the charger)?B. If yes, will it be still possible to charge the computer via the hub?  C. Assuming that it is a "Yes" for question A, which hubs are recommended? Best Regards,Tal Barak. 

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RELEVANCY SCORE 62.4

hii hello i need help i have one hp pavilion x2 detachable pc 10 i lost windows 8.1 put not again re install win 8.1 7.10 every os not install beacause all setting i will check and set correct but not install os and bios 


So pls help ,me how to install windows And How to upgrade bios with flash drive without Os
PLS PLEASE
this is my email [email protected]

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RELEVANCY SCORE 61.6

I have just bought this lkaptop and the hardware is nice, but I do not want to run Windows. Simple, I thought, as it's a PC, I'll just install Ubuntu. Well, the boot from USB is UEFI and that is a bit of a pain to set up, and I can't get it to work. The Ubuntu 14 install disk I burnt is an EFI boot CD and it simply fails to boot. Using the F9 option I get aBoot device failed message in white text on a blue screen. When I try to boot through the boot menus I get a missing file at \ubuntu\winboot\. I have just created a Windows recovery disk and that seems to boot fine. It looks like the BIOS/UEFI is set up to only allow Windows to boot. I've bought a USB DVD drive and failed to boot from that, also two memory sticks and a HDD. So, questions, before I put the laptop in the bin: 1. Has anyone else got Linux onto this device and if so what image and procedure did you use to get the install to work? 2 Is there a way to get legacy mode booting set up in the BIOS (The BIOS mentions legacy support in the screens but its not there).  Andrew 

A:Linux on HP Pavilion x2 detachable PC 10

It seems that the hp x2 has a 32 bit uefi. So you'll need a 32bit uefi boot loader. Most distros I've seen just ship the 64 bit bootloader. There's a guy at debian who is trying to support this kind of thing - He's working on a netinst image for deb8. The current image he's published so far boots, but I can't get networking to work. Here's his blog (other good stuff there):http://blog.einval.com/debian/CDs Here's the deb image:http://cdimage.debian.org/cdimage/unofficial/efi-development/jessie-upload3.Hth /markus 

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RELEVANCY SCORE 61.6

Does anyone know how to fix/ solve my problem?

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RELEVANCY SCORE 61.6

Hello all, I am trying to find a good stylus that will work for my sister's pavilion 10 x2. the model number is 10-N113DX. when i go to settings>system>about it states "Pen and touch support with 10 touch points". i didnt realize how many different types of active stylus/pens there were until i started looking into getting  one., and it turns out there are several different versions of the "Pavilion 10 x2". my sister is going off to school with this computer and needs a stylus similar to the HP active stylus for writing music/drawing. does anyone know of a stylus that will work or if the HP active stylus will work with this computer? any help would be appreciated!

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RELEVANCY SCORE 61.6

Hi this is my first post. Had this 2 in one for about a week, replacing a 4 year old acer aspire one netbook D270 which had upgraded SSD and over 8 hr battery life. I dropped it and cracked the screen but it was a great little device I used all the time. There is a lot to like with this unit, but a few things are a little fustrating. 1) Lost thunderbird and opera from taskbar for no apparent reason. I pin something I expect it to stay.2) I keep on deleting the HP help from taskbar as it keeps on showing a massive ? on the task bar but no new info, but afrer reboot its back showing help but nothing new. I dont want it.3) Inconsistent when I undock screen, I loose all input on the touch screen? Dock it back all is fine. This cant be right.4) Open some webpages no touch screen?.5)  I Keep on loosing SD card, even during playing music, suddenly stops and no SD. Pop it out and it makes unmounts noise, pop it back in all is fine for a short time like 2 songs then stops again saying file can not be found. Replaced the SD card and same issues.Are these known issues or something with my device. Jas

A:Pavilion x2 Detachable issues

Hello @jaz4uk, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having multiple issues with the notebook, and wanted to assist you! First, have you tried updating the drivers for your notebook?  You can find drivers for your product here: Drivers - HP Pavilion x2 - 10-n156na (ENERGY STAR) Please let me know if this helps with any of the issues.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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RELEVANCY SCORE 61.6

i would know if there are a stylus pen for the pavilion detachable x2 10-nl002nl. i prefer a stylus then a capacitive pen.Thank.

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RELEVANCY SCORE 61.6

Last night turned on to find it saying it was installing updates. Since then when turned on freezes but won't let me open or fix anything. Keep having to turn it off and on. No joy. Sometimes opens a blue screen. Message reads 'windows hasn't loaded correctly'. Option to reset won't work as says I need additional free space on the drive but can't open drive to do so. Start up repair can't diagnose a problem. Won't let me perform a system restore and won't let me create a restore point. Don't have a disc to use. Cannot open files or access internet on desktop. Completely stuck. Please help.

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RELEVANCY SCORE 61.6

I've broken screen glas in the upper angle. In italy where is assistance (or the telephone number). How much the replacement? Or in alternative where i buy the glass screen to try sefl repair (my warrancy is expiry). Thanks

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RELEVANCY SCORE 61.6

My device is 3 months old and I recently updated the BIOS through the HP assistant and am now receiving an error message close to 'CMOS checksum value is invalid. System will reboot with default values. Please check BIOS to see if any changes have occured (as close as I can remember)' System then boots OK. I am wondering what is causing this. Is the battery already dying? This has now happened three times in a week and also the clock is reseting itself to 05:00 everytime.

A:cmos HP Pavilion x2 Detachable

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's. When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue. The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.  While it is possible that the battery is "dying" already, there is also a possibility that the CMOS is faulty.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, plea... Read more

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RELEVANCY SCORE 60.8

After reinstalling Windows 10 on HP pavilion X2 Detachable PC10 does not work touch screen, adjust screen brightness and sound, and no battery indicator, tell me where to download driver

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RELEVANCY SCORE 60.8

I have an HP Pavilion x2 detachable running Windows 10 64bit. Until recently, I was able to connect  a second monitor through the HDMI port and it was automatically recognized. Since a couple of weeks the second monitor cannot be recognized any more. I even tried to connect my TV set but nothing happened. There is no problem with the cable. Also all drivers seem to be up to date. Any ideas what could I do ? Thanks in advance!

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RELEVANCY SCORE 60.8

I purchased my laptop on 11/6/15 from Best Buy. When it is plugged in, it works fine but the battery was not charging. Unfortunately for me, it is now 1 1/2 months out of warranty. I brought it into Best Buy to have the battery replaced and it was sent to their servicing center. I just received a call from them telling me that my issue is Not my battery but with something on the motherboard that controls how the battery charges and the entire board needs to be replaced and it is going to cost me just as much to replace it as I paid for my laptop. This is absolutely obsurd!! The laptop is only 13 months old and has never been mishandled. When making the decision to buy a new laptop, I chose HP because I had such good luck with my old one that was 10 years old. Has HP quality gone downhill? And on top of it all, when I went to submit a question about this to HP support, it comes up with my laptop being out of warranty since August 2016 which less than a 1 year warranty. Now Im left with the decision to repair my 13 month old laptop and still have no protection if something else breaks or buy a new one with protection for the same price.

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RELEVANCY SCORE 60.8

We bought brand new - and pluged in to charge and we can't get the PC / Tablet to turn on?  We have connected to the AC Power cord...we have unconnected all items and charged for 30 mins and still nothing.What are we missing??  

A:HP Pavilion x2 Detachable PC - brand new won't turn on.

@tsmith223 , Hello and welcome to the HP support forums. First thing I would try is a full charge for 24 hours and see if that helps if not please post back. Thank you agian for posting and have a great day.

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RELEVANCY SCORE 60.8

I bought this at the end of August, as something to use when I was away from home. Took it away in Sept, all worked fine, til one day I tried to turn it on and it wouldn't. Eventually got it to work by holding down the power key. Now it's intermittent: sometimes works fine, sometimes takes repeated attempts, sometimes I have to hold it down and get the CMOS message. Any ideas how to fix this?

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RELEVANCY SCORE 60.8

My pavilion is not respoinding properly. 1 month ago, the laptop/tablet locked after a hardware issue and needed a bitlocker key to open it. After some time finding it and a few problems from microsoft, the laptop was in working order as of yesterday. However, the audio was missing (I assume that's why the laptop locked itself?? I'm not a large techy person!). As I could not restore the audio, I decided to do a reset with files still intact. This got to 44% and then came up with a response along the lines of; "Cannot reset due to an issue. Please try again later." This led me back to two options; revert back and load windows 10 or to retry. I retried a few more times with the same error message and two options. I'd decided after that not working, I'd try and revert back and reload windows 10. After this, the only thing my laptop now does is load the HP symbol, move to a black screen and repeat. I've tried hard resets and attempting to diagnose the problem with F2, yet this did not help at all as all 'passed' bar the audio which could not be detected. Any help would be great! Thanks.

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RELEVANCY SCORE 60.8

My new Pavilion x2 Detachable 12-b020nr will not boot. I've read manual at all. but I don't understand why my laptop does not boot... I checked some conditions.* AC adapter and battery light is white (Manual Page 8)* When I pressed power button, the Caps lock light fashes for one second (Manual Page 6)* press power button after keyboard unit deatached, but doesn't display anything* press power button with attach usb flash memory, usb flashes 2 times But my laptop doesn't show anything (even HP logo) in any situation.. Should I try something else? 

A:Pavilion x2 Detachable 12-b020nr will not boot

Hello @blue0318, Thank you for posting on the HP Forums! I have read your post and understand that your HP Pavilion x2 - 12-b020nr is not booting. I want to help you resolve this issue. When the Caps lock button flashes for one second, does it continue in a cycle or does the notebook shut off on it's own?If the notebook shuts off on it's on, does it turn itself back on and off in a cycle? Please begin with a hard reset. Once that is compelte, please follow this troubleshooting document: HP Notebook PCs - Performing a Hard Reset or Forced Reset I look forward to your reply! If this information helps, click the thumbs up!

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RELEVANCY SCORE 60.8

I have an HP Pavilion x2 detachable running Windows 10 64bit. Until recently, I was able to connect  a second monitor through the HDMI port and it was automatically recognized. Since a couple of weeks the second monitor cannot be recognized any more. I even tried to connect my TV set but nothing happened. There is no problem with the cable. Also all drivers seem to be up to date. Any ideas what could I do ? Thanks in advance!

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RELEVANCY SCORE 60.4

system disable code [ I 63895677 ] can someone help me get into my tablet PLEASE ... i have never set a administrator password so i'm stuck and pulling my hair out

A:locked out of my pavilion hp detachable tablet 10-n010ca

Try the following enable code: yundefinedgfuoqgxx

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RELEVANCY SCORE 60.4

I am suffering from cache manager errors and windows bluscreen and rebooting. This is only 2 weeks old.Drivers updated and windows updated. which is a manual pain to do. Please advise. I still have not received an answer to previous message on getting any SD card to stay mounted, it simply vanishes but when I pull the sd card windows chirps unmount sound.Massive issues with both grove player and wmp trying to keep playing from SD card after 1 song it looses the sd card, and songs, ave different error codes from legcy to headers, no issues playing form any other windows 7 or windows 10 devices justthis oneEven a usb HD have issues with. Now BSD. I think the unit is just underpowered to surf the web while playing a song, if so it will be going back as unfit and full refund.

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RELEVANCY SCORE 60.4

This is a brand new machine as my previous machine was replaced by HP for the same reason. I turn the machine on and it immediately goes to BitLocker recovery.I do not want a repeat of last month' s **bleep**-ups, whereby I lost all my data on my previous new machine and was then sent a replacement machine in a process that took over two weeks.I spent two hours on Tuesday with HP post sales support sorting out the Office 365 licence issues caused by the last occurrence of this BitLocker issue.Why is this occurring, how can it be fixed, and who at HP will sort it out?

A:1 Reply New Topic HP Pavilion x2 Detachable - goes to bitloc...

Hi @nickcameronbrow,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion x2 Detachable Notebook going to BitLocker every time it starts. Can you locate the App when you click the Windows Key? Is this something you installed on the Notebook as I do not see it listed in the HP Programs? I would be happy to assist if needed as there are many models of HP Notebooks, I would need the model number.How Do I Find My Model Number or Product Number?Please let me know how this goes.Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 60.4

Hi, Following the failure of the free upgrade process to Windows 10 on my Hp Pavilion x2 Detachable 10-n002ns, I have been trying to restore from a USB boot media (16Gb Sandisk USB key) created with the Windows Media Creation Tool (on another machine) I have been unable to get the Hp Pavilion x2 Detachable 10-n002ns to boot from any other media at all: I have tried:both DVD media and USB media, made with a variety of tools on both Windows (Windows Media Creation Tool, Rufus, LiLi) and Linux (Brasero, UNetBootIn, dd, Linux Mint USB Image Writer)Creating bootable media with settings for MBR and GPT partitions, for UEFI or regular BIOS.Booting to a variety of Ubuntu variant Live CDs (in order to check it wasn't just a problem with Windows)Secure Boot enabled (when booting Windows media) and Secure Boot disabled (when booting Linux)All variations of Boot Order in the BIOS.As you can see in the image, there is no Legacy Boot option in the BIOS, and I have been unable to get any media to boot at all. Since the failed Win 10 update, the computer is now unusable. Product Number is N3W80EQ#ABEBIOS version is F.04 (I downloaded BIOS version F.05 from the HP website but was unable to get a FreeDOS bootable disk to be recognised) I'm fairly sure there is a problem with the BIOS and UEFI boot. I note that this has been concluded elsewhere also. http://h30434.www3.hp.com/t5/Windows/Fresh-install-Win-8-1-Pro-into-Pavilion-X2-10-quot-32GB/td-p/48.... Read more

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RELEVANCY SCORE 60.4

I recently bought a HP x2 12-b017ca. Laptop works great and didn't have any issues until now. I ordered a HP Active Pen from HP which listed my computer as compatible. Once I received it, tried it, didn't work. So after some troubleshooting I called HP Support.  After spending 2+ hours of getting transfered alot and disconnected I eventually got a person that told me it wasn't compatible but it clearly states on the HP website it is. Therefore he told me to call another number to confirm if it was compatible.  During my time on hold? I was able to get the pen to work however it was very glitchy, skipping and sometimes it wouldn't recognize it at all. I tried calibrating the pen, checked for updates, etc. with no success. So call the number and they stated it was compatable and it sounded like this was a more common problem with this pen so I returned it.  I purchased a Dell Active pen, it works better than the HP but not great. Still glitchy and skipping. I'm not sure if there is something broken the laptop or just a poor design/bug which affects all units. The touch screen works great with no issues at all, even works flawlessly with my Adonit Jot Pro pen. Is there anything I can do my self (lose connection, update, etc.)? I prefer not to spend 2+ hours with phone support and if I have to send in I'm out a laptop for a month or more.

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RELEVANCY SCORE 60.4

Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect. Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?

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RELEVANCY SCORE 60.4

My Pavilion x 2 detachable, purchased 10/2/2015 from Office Max as a travel device to serve as both an e-reader and light duty computer and used very lightly has come apart at the top edge and warped and is now unuseable and won't turn on. This is really poor design and quality control and I am beyond disappointed. I've have tried searching on the support site with no luck, don't really look for a solution here, but wanted to bring this to the attention of HP.  I've been a long time (really really long time - since about 1994 or 95 when I advocated for the use of HP touchscreen computers over Apple in my office) HP customer and this is one in a long string of desk and laptop products I have owned, but it will be the last one.  

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RELEVANCY SCORE 59.6

Had this laptop for about 4 months, only use it for writing using Word, we don't store photos, music etc.  All we have are word documents and the only things we installed are Bitdefender and Office. This laptop has a 30gb hard drive as standard but we bought the one from HP that also has an additional 1TB drive.  Despite telling the system to save and install all things to the larger drive, the smaller one is constantly getting full and not letting us do anything.  When we go in to storage and try to delete all the temp files (about 3gb) it just sits there and doesn't delete anything. Anyone else had this issue?  Or does anyone know how to free up the smaller drive and get it to use the bigger one?  Like I said before, everything is set up in the system options to save to the large drive.  Am I missing something?

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RELEVANCY SCORE 59.6

Hi, I am having issues with my micro SD card vanishing.  Purchased end of May and spend so many hours trying everything thinking it was me. I have never had any issues with my SD cards in either HTC one phone or a Acer aspire one, which I broke its screen in May reason for the purchase. My acer I pimped it with 250gb SSD and 2 GB and had no real issues, had enough space for most of my 36GB music and had a external USB HD for films and more music.  Now I am getting so fustrated trying to play a few albums form SD. I had to play from my phone last month when I was on holiday as this device cant keep the SD mounted. WHy have B+O when you cant play anything.  At the moment  Tried1) numerous SD cards 32 to 128GB 2) Deleting the SD card driver and installing3) Installing all the newest drivers on the HP website.4) Upgraded bios to F.115) Undertaking a factory reset.6) Sending it back to PC world for repair and lost the unit for a week and its the same. Just got a new one (thank you PC world for offering the exchange when its over 21 days) and this unit has just done the same, my SD card vanished. Its gone from grove player, windows media player and file explorer. If I take the SD card out the unit plays the unmount sound, so its there but windows simply looses it. Pop it back in and windows chirps up and all is good for a unpredictable amount of time. Its like if I play music and surf, it gets confused and simply drop... Read more

A:HP Pavilion x2 Detachable P0H65EA#ABU memory card/ micro SD ...

Hello @jaz4uk, Welcome back to the HP Support Forums! I see that you are still having trouble with the Micro SD card vanishing.  It seems like you went through many troubleshooting steps already.  The only solution I can think for you to try at this point, is to restore the BIOS to its default settings.  You can use the following document to do so: HP Notebook PCs - Restoring the BIOS If that does not work, and the notebook will not work as you like, then you may consider returning it to the place of purchase.  I hope this helps. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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RELEVANCY SCORE 58.8

Hello everyone, New to forums here but have been a regular reader ? My Pavilion X2 12-b020nr detachable laptop has been having a battery drain issue while shutdown over the past few months, and I've finally isolated it to the detachable dock. It'll usually drain 3-4%/day while shutdown and keyboard dock attached.The battery does not drain (across 24h) while shutdown/detached or while the charger is plugged in. I'd like to find out if anyone knows how to disable power to the dock while shutdown.I promise that I am shutting down the computer and not hibernating, sleeping, etc. Relevant details:Windows 10 64-bitBIOS F-16 (and unable to find any options in BIOS)Fast boot IS disabledHP Battery utility and diagnostics shows normal battery (other diagnostics normal as well) Any thoughts? I've probed around the Device Manager and BIOS, but to no avail.   

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RELEVANCY SCORE 58

Hi
I have a wierd issue.

I boot up and get to the logon screen, it sits there for approx 3 seconds the re-boots. If I get chance to enter password it tells me incorrect password then re-boots. I can restore system to previous point and log on fine but next time I boot it starts the reboot sequence again. I have started at last good config and it lets me log in but again on next boot it returns to re-boot sequence. I have changed RAM, I have run chkdsk /r , I have scanned with AVG & win defender (when it did boot ok).
Any ideas ??

I am sure the incorrect password is a clue to this, at first I thought a corrupt user account but I have created new and same happens. When as I said I start in last good config I use same password and all is ok ???
Acer aspire 5315 1.5 gig ram , Vista home basic.

PB
 

A:Vista keeps rebooting at signon screen

I try this first,

In the start menu go to All Programs > Accessories and then right click on Command Prompt and then "run as administrator" and allow it through UAC. when the CMD box appears type
"sfc /scannow" and it will do a scan on all system files and make sure none are corrupt and if they are it will automatically repair them.

give it ago and let me know how you get on
 

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RELEVANCY SCORE 58

Hi folks, I'm posting this one for a friend.
She has a PC that on boot up gets as far as accepting the password and loads the settings but then saves the setting and reverts to the password screen.
All was well with the PC until Norton Anti-virus was loaded. Norton found (Don't faint) 37 viruses. I think the horse had already bolted.
 

A:Solved: PC booting only as far as the signon screen

I had that problem recently, and fixed it by re-installing Windows.
 

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RELEVANCY SCORE 56.8

I start my computer up and i get the fan and the lights, but my screen stays black. Hard reset doesn't work, nether does connecting to another monitet, nor the system BIOS or something. It's two months old, please help.
 
Its a relativey new touchscreen, windows 10

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RELEVANCY SCORE 56.8

I will start saying that I m sorry for my English..Well, one month ago I brought a pavilion x2 from Amazon..I used it more or less 24 hours and today I 've got a problem while I was trying to turn it on..The light on the right was on but the screen was totally black..I tried to charge it but after that the light turned off, I press again the button to turn computer on and the light was on for like 3 seconds then nothing..I didn't hear any sound from the computer and I really hope I will solve soon this problem..Now I let it charging, please tell me what should I do

A:Black screen on pavilion x2

Hi @LudovicaNieddu,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer not charging. I will be glad to help you. Please follow the step from the following documents.Battery Does Not Power Notebook or Hold a ChargeComputer Does Not Start (Windows 10) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

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RELEVANCY SCORE 56.8

HelloI have trouble with my HP Pavilion x2.  (windows 10) I have it for 3-4 months. Everything was fine but yesterday I wanted to turn it on but display didn't work. It was working that day but then when I tried to turn it on for second time display suddenly stop working. It's still black I can't see logo or cursor, anything just black screen. But when I connect the charger that little light start shining so the laptop isn't completly dead and also light on keyboard (volume) was shining for a while. So maybe something with graphic card or? Any advice what should I do please?Thanks for every advice. 

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RELEVANCY SCORE 56.8

the screen is black, the led nights blink and the hard drive appears to be working. 

A:my hp pavilion dv6 has a black screen

Hi Try the steps below http://support.hp.com/in-en/document/c01684768

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RELEVANCY SCORE 56.8

I start my computer up and i get the fan and the lights, but my screen stays black. Hard reset doesn't work, nether does connecting to another monitet, nor the system BIOS or something. It's two months old, please help.
 
Its a relativey new touchscreen, windows 10

A:HP Pavilion Black Screen

H @amwalberg, Thank you for your query!  I understand that your two-month-old notebook has a blank or black display when you power it on. You hear the fan and see the lights but the display is blank. Are you connecting directly to and electrical outlet and not using a power/surge bar? Here is a link to HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8). If the issue should remain, please contact HP Support for further assistance.  Please contact HP support at Contact HP Support . Please let me know the outcome. Thanks! If this helps you to reach a solution, please click the "Accept as Solution"button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy 

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RELEVANCY SCORE 56.8

i used it yesterday and shut down the computer next day i tried to openit opened and it went blackafter that caps lock started to blink i tried all types of trouble shooting taking out battery unplug and press on button for 30 if not 1minute and 2 minutes trying to connect it to the tv through hdmi port but it still is not working pls help me

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RELEVANCY SCORE 56.8

i used it yesterday and shut down the computer next day i tried to openit opened and it went blackafter that caps lock started to blink i tried all types of trouble shooting taking out battery unplug and press on button for 30 if not 1minute and 2 minutes trying to connect it to the tv through hdmi port but it still is not working pls help me

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RELEVANCY SCORE 56.4

My HP Pavilion All-in-One - 23-q171d unable to log on. When I click the power button, only black screen display with no fan/hard disk sound. There is a power light at the cable adapter and at the All In One desktop.

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RELEVANCY SCORE 56.4

I had this monitor since 2013 and all of sudden it just went to a black screen in about 2 years. I thought it was the power supply but nothing worked. So just recently I bought a new power supply because I wanted this monitor to work. So I connected it, but the screen is still black I can't go into settings and it doesn't even display the no signal on the screen. I know it is on because the power button is on and the color is white just a solid white no blinking because before when it went out in 2015 the power button was blinking but now it just a solid color. I can click the okay button and all the other buttons to the left of the power button and they go on. My computer detects it because when I go to device manager it shows right there. I downloaded all the drivers. I tried VGA, DVI, and HDMI but nothing seems to work. If you need pictures so you can see it let me know. I even tried to factory reset it with the 10-second method and the 1-minute method but nothing works at all. Please help me I really love this monitor.Thank You. 

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RELEVANCY SCORE 56.4

After ugrading to windows 10 my laptop really messed up.  It had worked fine since 2009 except for my son replacing the hardrive and the fan had to be replaced.  I was lucky to have my 16 yr son help out but he is gone 1800 miles away.  I cannot even go back to windows 7 until i get this fixed.  I also had problems with another laptop after upgrade to 10 but after 3 days I finally resolved the problem.  The battery pack has not worked for a long time so I just always used the ac adaptor.  With windows 10 you cannot even hit a function key to go in safe mode. I cannot see anything so I was hoping I would not have to throw away now.  If anyone knows of any solutions could they please offer some advice.  I would greatly appreciate your time and effort.  Thanks so much!  Gigi8.  

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