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Dell Inspiron 13 5368 Firmware Updates

Q: Dell Inspiron 13 5368 Firmware Updates

I'm trying to update my firmware on my laptop but whenever I open the .exe file and extract it, it opens to this. If I try to do anything I am prompted for a password.

Preferred Solution: Dell Inspiron 13 5368 Firmware Updates

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell Inspiron 13 5368 Firmware Updates

Laptops rarely--almost never need firmware updates or driver updates. Any updates should come directly from Dell Support--sign up for notifications. Drivers are customized by Dell so only Dell drivers should be used.

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Hello. I have a few questions. 1 - The document contains no errors? (). The specification contains the M2 card support. It's true? You can photograph the slot? 2 - There open the case and installed SSD drive and memory, then lose the warranty?

A:Dell Inspiron 13" 5368, 5368-5438 M.2 support?

This has been asked before.  M.2 SSD support is in the 7000 series - not the 5000 series.
Yes, there is an M.2 slot for a WLAN card - but not for a solid state drive, as in the 7000 series.

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This unit comes with 4 gb ram. Can I get one 4gb stick to match and install? Also looking for a 250 gb ssd. Preferably from Dell if the price is good. Thoughts anyone?

A:Dell Inspiron 13 5000 (5368)

Yes, to 4G additional memory;  yes, to an SSD - it must replace the hard drive and be a 2.5" unit.

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First of all, sorry if this is in the wrong place, I am new to these forums.
I want to use Windows 8.1 as my main operating system on my Dell Inspiron 13 5368 laptop. Windows 8.1 installs just fine, and the drivers are all there, but I cannot get the touchscreen to work. When I go into the System control panel, it says that "No Pen or Touch input is available for this Display". The touchscreen works just fine on Windows 10, but I cannot use Windows 10 due to my software not supporting it. Plus, I have a Win 8.1 Pro license, and I would like to use it.
There don't seem to be any drivers for the touchscreen, so I am a bit lost. Is there a way to get the touchscreen working, or am I forced to go the Linux route? Thanks!

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Hi, It has been 5 months since i purchased my DELL Inspiron 13 (5000 series).
Lately it has begun flashing bright white light instead of turning on the screen when i turn it on. The bright flash shows visible but thin lines on the screen when i click using the touch screen or the touch pad and disappears to a blank screen after the click. I understand the system turns on but the screen does not display. It happens at times; randomly. Other times it turns on fine.
I have tried the built-in test for the screen. Once the test was successful but when i tried it again the colorful bars did not appear, instead the flashing light would appear when the colorful screen was supposedly changing color. What could have gone wrong? What is the solution? Thanks.

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I bought Dell Inspiron 5368 Laptop yesterday. When I checked, the touchscreen is not working. Can you please help me in getting this fixed.

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Hi Guys,
New laptop Dell Inspiron 13 5368 2-in-1 was bought in November 2016.
It worked fine during certain period; however, rather weird issue with sound started occurring. It disappears randomly. For example, sound can disappear during Skype call (the main purpose of laptop usage). It disappears almost completely; it is very hard to hear something. In the event of regular Skype call (when sound is present), you can hear your own voice with some extra noise.
Several scenarios were performed:
1) Reinstalled drivers from official Dell website;
2) Unchecked the “Allow applications to take exclusive control of this device” (speakers -> properties -> advanced)
3) Selected “do nothing” in Sounds -> Communications
4) Driver was changed to Realtek High Definition Audio Driver from Dell website
5) Driver was changed to standard Microsoft one
Reinstalled drivers in different order

1) Reinstalled Windows 10 using the recovery disk from Dell support website
2) Installed drivers according to the “Installation order” section at http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-13-5368-2-in-1-laptop/drivers/advanced
Sound disappearing frequency is random, from one week to 1.5 months.
Then sound can appear in one of the following cases:
1)     By itself, without any action
2)     Reboot
3)     Reinstalling audio drivers
4) &nbs... Read more

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I have owned this laptop 2 Days. Was a gift from my mom.
Here is the issue:
The PC is running windows 10 home:
When I received the PC I installed the Windows 10 Anniversary update.
I set it up. That said I began installing some of my apps.
I set my POWER SETTINGS to have the Computer go into SLEEP mode when I close the lid.
OK. I did that on my way home from My Meeting  where I used it for over 2 hours.
When I opened the laptop when I got home NOTHING...Hit the Power switch...NOTHING...
Finally....I tried holding the power switch and the VOLUME switch and it FINALLY started up in DIAGNOSTIC MODE.
It says these tests would take 4 hours?? EXIT FAST: IT was already 11pm ....The computer restarted....OK...that's good.
Went to support page and had it check MEMORY, HARD DRIVE and Processor: ALL GOOD.
INSTALLED software to customize DRIVER installation to what needed to be updated:
Graphics driver and Chipset Driver installed. Great...
Tried the laptop...restarted, closed the lid--opened it....instant on WOOHOO....
Closed the lid and WENT to BED.
This morning OPENED THE LID NOTHING....NO STAR UP. Push Power button...NOTHING
HOLD power button: NOTHING....PLUG IN... Let it sit.....push power button NOTHING...
Then: a few minutes more...Started FINALLY.
QUESTION: WHY Doesn't  the computer start after a LONG sleep? WEIRD.
I thought the advantage of windows 10 was instant on??
Start Splaining: SOMEONE please or this is going back.
Thank you!!!!!

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Hey guys so I recently bought a Dell Inspiron 13 5000 series laptop. From a few days its been telling me to restart my computer to finish updating system firmware 1.2.1. Ive restarted plenty of times but the error wont go away. Can anyone help me out in what I'm doing wrong and what I should do?

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Hi there. I'm having an intermittent issue with the display on startup. It will sometimes startup with a screen full of vertical lines that completely cover the screen. I was able to get past it once tapping the F1 and the power button simultaneously. It's still under warranty and she has been extremely happy with it thus far. I did a "soft" wipe of the drive and have been downloading Windows updates for 2 days now. Is this an issue that can be detected by remote connection or is this something that will someone will have to fix on-site? Thanks for any help!!

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i have a Laptop DELL Inspiron 5368 2-in-1 with USB 3.0 to LAN PXE BOOT 

I have modified the setting of my BIOS and in the screen boot i select UEFI BOOT - USB NIC (IPv4)
After i have the scrren whit this info :

>>>Checking Media Presence....
>>>Media Present....
>>> Start PXE over IPv4...

after few second run automaticaly a diagnostic diagnostics...!!!

Have a correct setting for my BIOS ???


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Dear All,
I Had just bought a new Windows 10 pro CD from a retail shop.
But my Dell Inspiron 13 5368 2-in-1 is not letting me to chose windows 10 pro in the start of  installation process .
It continues itself choosing the windows 10 home for the new installations every time I tried.
I tried doing clean installation by removing the default partition but no solution come up.
Please help and advise to install windows 10 pro in my Dell Inspiron 13 5368 2-in-1.

looking too hear your feedbacks.

A:Not Able to Upgrade to Windows 10 Pro on Inspiron 13 5368 2-in-1

If you have a retail license, you may be able to go to the Activation page and change the License Key there.
The way you normally upgrade to pro is to get an upgrade from Microsoft and it installs over the current Home version.  But since you have the license you could try changing it.
This may effect any recovery options you have  available since the Dell recovery is for the home version.

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I have a brand new Inspiron 13 5368 (arrived less than six hours ago as of this writing) and the speakers don't appear to work at all.  I've rebooted, disabled Intel Display Audio, and updated the device driver (and subsequently rebooted three more times), all to no effect.  I can get audio through the headphone jack no problem.  I've gone into the BIOS to confirm that audio is enabled (it is) and into diagnostics to run a speaker test (I heard nothing).
My thinking is that that last thing is the important part, and the speaker test not working indicates that, well, the speakers aren't working--they're defective, or got damaged during shipping.  Does that sound right, or have I missed something?

A:Nonfunctional speakers on Inspiron 13 5368 2-in-1

andrusiMy thinking is that that last thing is the important part, and the speaker test not working indicates that, well, the speakers aren't working--they're defective, or got damaged during shipping.  Does that sound right, or have I missed something?
Andrew, that's correct -- the speakers are either damaged or disconnected, if no sound is heard during the test called ePSA "perform quick audio check". It's a hardware test and not susceptible to problems that might otherwise be caused by the audio driver, mis-configuration, or Windows.

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Hello! I have a new Inspiron 13 5368 2 in 1 laptop that I've owned for about a week. I love the laptop so far...other than the touch pad. The touch pad works, though it seems to somewhat unresponsive at times and it just doesn't seem precise. When I'm using the touch pad, the pointer doesn't work nearly as accurately as it does when I have a usb mouse plugged in. I've used laptop touch pads before, though this one seems to fight me more than usual. It seems less responsive when my finger movement slows down for more precise movement. At times, the pointer isn't moving when my finger is moving across the touch pad.
Anybody else experiencing this with this laptop? If so, are there any driver downloads or setting that can fix the issue?
Thank you!

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I have bought an Inspiron 5368 last August 2016. It was working fine. However, yesterday the Speaker Volume suddenly fades and becomes very quiet when listening to audio.
It is very annoying. I have to restart the laptop to make it loud again. Even with a restart the sound fades again once I start playing audio.
I have tried solutions in the FAQ: en.community.dell.com/.../19994938
but none proved a solution.
Is there not a concrete fix for this? This is not good.

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Neither of the driver packages for the Realtek IR webcam work. One just gives me a "Device cannot start 10" error and the other starts but doesn't function and causes a BSOD on shutdown/reboot.

I'm using an Inspiron 13 5368 2-in-1 with Windows 10 home and the drivers in question are listed in the drivers page for my specific service tag. The generic drivers do work, but do not support Windows Hello as the IR functionality is needed.

A:Inspiron 13 5368 2-in-1 camera drivers not working

I'd suggest you  type Troubleshooting Control Panel onto the [Cortana] search box, click 'View All' and then Hardware & Devices, please run other tools as mark, see image below:

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A few days ago I got a notification from "Dell update" about important driver update.One was The video driver Intel HD Graphics, A12 for 520 and others.I installed it and got black screen with some light flashing but nothing to do.I had to do many restarts before I for some reason got a "normal" screen and was able to reinstall the old driver - every thing worked and no problems.Once again I installed the new driver and again black screen. Even when I sometimes got a "normal" screen - when the pc went to Sleep I got black screen - so I had to go back to the old driver and keep it.There must be a bug in the new driver so I will keep the old one until a new one comes without problems.It is not easy to get through to Dell to tell about the problem, so I hope they maybe will see this.

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I have a Dell Inspiron 15 5000 laptop and have recently done updates from Dell but since then now when I turn the laptop on its running extremely slow and nothing seems to load up.  I'm on Windows 10
Intel(R) Core(TM) i5-5200U Processor,
Inspiron 15 5000 Series

Could anyone offer any advise?


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Hi There,
I bought Dell Inspiron 13 5368 2-in-1 a few months ago, the laptop was one of my favorite laptops ever, hence, I was using it heavily.
Sadly, the touchscreen stopped working suddenly without obvious reasons. Everything else is normal. I checked the screen or the laptop for any possible physical damage but I could not find anything. the screen is working totally fine but the touchscreen functionality is dead.
I reinstalled the device drivers without success. I have also checked the power management options and did the diagnostics.
I don't prefer to send the laptop back to dell because all my applications and files are in this laptop. 
Could you help me out find the problem, its driving me nuts :/

A:Inspiron 13 5368 2-in-1 touch screen stopped working

You have really two options:  replace the screen at your cost by yourself, or use the warranty and have Dell do the replacement.

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I get a 2000-0511 Processor Fan Fail error and cannot correct it. I tried updating the driver and cleaning the air vent slots at the bottom but I still get the error. The machine is still under warranty until 12/2/2017.
How can I fix this or can I send it back t Dell for repair?

A:Inspiron 13 5368 Processor Fan Fail Error Code

Does the system overheat? Do you hear the fan spin?
Update the BIOS and restart and check.
If the issue stands unresolved, Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records. Based on the warranty and region, we can setup the service call.
Let us know if you have any other queries.

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I have a Linux install on a USB stick and would like to test it on my Inspiron 13-5368. I really don't want to mess around with changing any UEFI settings. I just want to change the boot order for a one time boot up. I know F2 gets me into the system setup. Would F12 or some other key present me with the boot order?

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I have Inspiron 5368 and whenever I change my display resolution options, my laptop starts to logoff and restarts the whole system after I click apply to any display resolution option. However, I am using windows 7 a copy of my own because I don't like windows 10 and a friend of mine said that could be maybe of the drivers not installed or any sort of issue regarding the drivers but I don't think so.

Any suggestions why this happens please ?
Thanks and regards,
- Gustavo Woltmann

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I just received an Inspiron 5000 5368 last Tuesday (Jan. 10, 2017) and everything works except the hard drive activity light doesn't work. When the power adapter is plugged in to the computer, the light does work, but any hard drive activity does not show (It should blink with activity). When the power adapter is unplugged, the activity light does not work at all. I've applied all the firmware updates at the Dell support site for my machine but no joy.
I did find in these forums a key-combination (Fn + H) that does activate the hard disk activity light, but it only works when invoked at the Windows 10 desktop and only for that session. If I restart the computer, the hard disk activity light no longer works, but once I'm at the Windows desktop, I can enter Fn+H and it works again. It seems to be someone forgot to put the command for hard drive activity light in the boot loader code. It's a hassle to do the key combination all the time.
Is there any way I can get this fixed remotely? Or can I get a new machine with this fixed?
I called Dell tech support but the line went dead after a few minutes speaking with a tech support person.
Thanks in advance.

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Just purchased a refurbed 5368 2 in 1.  The audio begins normal then over the course of 5-10 secs fades to soft.
Things i have done.
1.  Updated all drivers (bios, audio and so on)  from dell website and in different configurations doing so with reset to factory config after doing so ( not a big deal as new machine and have nothing i need to save till i know audio works).  up to date on all windows also.
2.  gone thru all available realtek driver upgrades.
3.  done everything i could try in the audio faq/recent solutions here,  for ex communications tab change to do nothing , and all the other suggestions. ie  all the suggested solution for issues 1-2 for 53xx
Now to the drivers.  per the suggestion here .  when i go to load the "high definition Audio"  driver here is what i see.   Sound video game... , 2 choices intel display audio and realtek audio.  chose real tek, go thru list till 6, show compat.. is checked, only choice is realtek .  per NOTE uncheck , now long list of manufacturers, see no "High Definition Audio" in manufacturer list so chose microsoft and look in "model" , list there which includes "high Definition Audio Device" .  Chose this one and get warning,  loaded anyway, restart and have error. "no audio device installed"
Not sure what else to try

another thing
 somewhere thru the doing all this, using one of the later sets of... Read more

A:Dell 5368 Audio fades out

Tim done everything i could try in the audio faq/recent solutions here,  for ex communications tab change to do nothing , and all the other suggestions. ie  all the suggested solution for issues 1-2 for 53xx

Hello Tim. The Recent Issues FAQ has an entry concerning fading audio in the Inspiron 5368. It's the next one after 53xx.

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I recently purchased a Dell 5368 with the Core i5 Processor, Full HD Display, and backllit keyboard directly from Dell, after two sales agents both recommended it for my travel needs. I told them both that having support for an Active Pen or Active Stylus was a non-negotiable requirement of my work. Both assured me this computer would support that.But then, when I tried to order the Active Stylus, the Live Chat agent said, "This won't work with your computer". So, I started trying to find an answer. I really need to be able to write detailed notes on screen and make diagrams, as I am told I can with my 15 7000 Core i7 Full HD. I just wanted a bit smaller unit for the road, but if I can't use an Active Stylus, I don't want the machine.Calls to Dell's apparently incompetent and uncaring Customer Non-Support Line have netted the following responses:
2 agents say the Active Stylus will work.2 agents say it won't
1 Supervisor will not respond to calls to her direct line, or to any emails
Technical Support says, "Unfortunately, we don't know the answer to that, sorry"
One final agent says, "It will work, but only with the 750-AAFJ Stylus. When I informed him that is a Passive Stylus, he asked me, "What's the difference?" and continued to insist that would be great for note-taking and diagrams.Does anyone here know the answer from experience perhaps? It should not be this hard to find out if I can draw and write on the s... Read more

A:Dell 5368 13 5000 Pen Support-Answers Please!

What you're looking for:  a tablet style notebook with a digitizing screen.
What you purchased:  a tablet style notebook with a touchscreen.
No active pen will make up for the lack of a digitizer - you need a system like a Yoga Pro or ThinkPad Yoga -- or a Surface Pro system.  Dell doesn't have any systems in that class right now -- nor will you find one in the price range of an Inspiron 13" or 14" system -- the digitizing screen means the price floor for the  feature set you want is about $1,000 -- give or take $100 or so.

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Is update for Support Assist Recovery Tools a genuine update from DELL. My Norton 360 quarantines it as a suspicious file ? A popup window appears in bottom right of screen saying this update is available and asking to install . I click remind me later .
can anyone help?

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I started with a Macintosh 128K in 1984 and switched to PC around 1988 using AutoCad. I guess the first question is: What is 'this topic'? I'm assuming it's about issues with a Dell laptop. My wife's laptop is a Dell about 9 mo old and it is running Win7 Home 64 bit, 8 GB RAM, 2 HD. She never updates anything. Today I started with Win Update. The 2 updates were not installed. That is a first. I spent 3 hr online trying to find solutions. The latest message is "cmd.exe is corrupt". Say what? Where/when did that happen and what do you do about it? That too is a first. After trying to FIX things for 3 hr, the laptop does seem to run faster. :-) 
Since then I've tried to RESTORE her laptop to an earlier restore point. That's not happening. I tried 3 different restore points and there was grief at each one. 

A:Win7 Updates on Dell Inspiron laptop

Win7's no-reformat, nondestructive reinstall - by Fred Langa

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I purchased a Dell Inspiron 7353 laptop yesterday afternoon. In the evening, I plugged it in, turned it on, answered the language/keyboard questions, accepted terms of use and then it started "installing critical updates". Well, it's been doing that for 13 HOURS now. The messages on the screen alternate between "Installing Critical Updates. Don't turn off your PC", "This might take a while. Don't turn off your PC", "We're still working. Don't turn off your PC" and "We'll let you know when we've finished. Don't turn off your PC."

How long should this actually take? This seems a bit extreme.

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I purchased a Dell inspiron 11 3000 2 and 1 which i wanted  a smaller tablet but there are some problems with this particular product.

1. The disk space is only 32GB in which Dell loads it with a bunch of stuff. I've deleted all of it and still not enough disk space to update windows 10.
2.Only software i am running on it is MS office is there any other thing i can do to free up the 8GB required for the windows update.

A:Dell Inspiron 3000 2 for 1 updates and disk space

If you haven't done so, make a set of recovery media - you can then reclaim the space on the system that's holding the recovery image.  You'll need a 16G or larger flash drive you can dedicate to the recovery image.

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This thing is only 2 months old.  Every time a Dell update has been installed something important has gone wrong, like losing internet access, or the on light staying on after full shutdown.  The last 3 times saying yes to an update has frozen all pages and programs and then the whole computer hangs up and can only be turned off with power button.  Three days ago this all happened even though I'd decided to ignore the update notification--after the 3rd time delaying it the same freeze everything event happened. It took almost 2 hours after all the shutdown drama to get it rebooted and functioning normally. So this morning when update notice appeared yet again, I clicked Install and everything froze--finally got Task Manager to close things and chose the Install Updates and Shut Down choice and though it seemed installation was done, perpetual white circle and would not shut down yet again.  This is driving me crazy and using huge amounts of time.  Back when I first got this thing there was some option offered for updates to be installed at night while computer off but I don't know how to find that again.  (Of course this would make me wonder every time I reboot what may have gone wrong now.)  These updates seem lethal--if I can't ignore them, what do I do???  Please don't suggest anything in registry edit, I can't deal with that level of tech anymore.  Thanks!

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New Inspiron i7559 purchased 1-13-17. Windows 10 Home pre-installed.
2-12-17 -  Audio devices disappeared after Dell updates.
"No Audio Devices are installed"
REALTEK driver does not show up under Sound, Video and Game Controllers
Dell Realtek driver re-installation same result.
Dell diagnostics did not find a sound card.
I ran UBUNTU Live off a flash drive and no sound devices were found.
I am now using a USB sound adapter and that works OK.
I think the Realtek chip or decoder is fried.

A:Inspiron 7559 Audio devices disappeared after Dell updates.

I don't think an update would burn out your audio although it may have made some type of change to your configuration.  Do you know what update it was?
In Device Manager, if you set it to see Hidden Devices, does the Realtek Audio show there?
If you look in Task Manger, the Services tab, there is a Windows Audio and Realtek Audio Service.  Are they both running?
Just a warning, there is supposed to be a fairly large Windows Update released Tuesday.  That may help or hurt but possibly it will address the problem you are seeing.

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hi guys new to this not the best. please help, installed new windows vista buissness on laptop updated all updates 83 of them when i re booted laptop wouldn't knock on. does anybody know if there is a problem with any of the recent updates re inserted the disk and went through the whole thing again

A:Dell Inspiron 1520 crashes after applying msoft updates

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The AUDIO FADE PROBLEM is an issue with this laptop and I am wondering if it is related to the above.
I have upgraded to the latest BIOS and drivers using the Dell Product Support pages.
Every other day I have to reinstall the Realtek Audio Device to get audio from streaming media.
The current Driver Version is from Realtek Semiconductor Corp. Date 12/08/2016 which is what it defaults to upon reinstall.
I suspect that for whatever reason Dell has not yet come up with a fix. Has it something to do with the fact that although I bought the laptop new, it had been upgraded from Windows 8 to 10? (A fact that I only discovered later)

A:Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

There are a couple of suggestions about the fading issue in the Recent Issues FAQ, under Inspiron 5368.

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This has happend a few times already. After re-imaging I would apply the msoft updates (81 of them). On first boot the system would fail. I would run the startup repair without success. Memory and HD test out OK.

Operating system is vista home premium 32 bt. Any assistance would be greatly appreciated.

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hi there,

i am a new user, and since past week my laptop has not been operating correctly. I am not a techie person, but feel I am fairly good with computers in general, but this problem I have is a strange one.

I am using a Dell Inspiron on Vista, and recently every time I start up my laptop, I see the big Dell logo load up as normal, and then it goes to the blue updates screen, and then runs the timer saying 'update 1 of 3' and it will run up to nearly 100% complete for the first update and then the laptop will turn off by itself, restart and then its back to the same updates screen again. This will keep happening continuously each time I switch the system on. Its nothing to do with the power either as this happens even when its plugged in.

One time I actually switched it on (after it being off for 3 days) and it loaded onto the normal Windows menu screen, and I instantly loaded my Kaspersky software to run a scan, which it started, and then the laptop shut down and then again back to the blue updates screen, which it has been doing constantly since then.

I even tried the Diagnostics scan which you do on start up by pressing F12 (I think), which didn't come up with any problems, and then when Diagnostics scan was finished, it again went back to the blue updates screen.

I even tried pressing Ctrl + F11 on switching on the laptop, trying to get it to erase everything and go back to factory standard, but even that wasn't working. I don't mind losing ... Read more

A:Help! Constant windows updates running then shut down! (dell inspiron vista)


Can you boot into safe mode?

Switch on your laptop and instantly start tapping F8, if you get to the selection screen, select Safe Mode.

If this works trying restoring your laptop back to a day or two before you downloaded the latest updates for now.

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Hi All,

I having a problem with this laptop that when I go the search screen, it shows the puppy dog, and I can make the tail wag, but it doesn't show any options to search for anything.

System restore will start up and it's blank. Same sort of thing.

Windows updates, also goes blank when I run it (I can do them manually).

When I go to look at user accounts, it's blank too.

I ran Spybot S&D on it, and it seems okay.

A:Dell Inspiron 6400 won't allow searching,system restore, windows updates

click start, run, type cmd, typed sfc /scannow. You will need you xp cd for this if it finds any errors. If that doesn't solve the issue post back.

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Several weeks ago my laptop stopped producing sound. I have investigated multiple options and am wondering if there have been any recent known bugs in lost sound, due to upgrades or something else that caused problems for others. I have tried the following:

- double-checking all the keyboard "F" function keys
- using Dell's trouble-shooting tools and instructions, which tell me the sound components are in good order
- updating drivers/removing and re-installing drivers
- using Windows' and control panel's trouble-shooting tools
- altering the sound "theme" offered by Windows
- adjusted the volume settings on my laptop

My laptop has IDT High Definition Audio CODEC as the default sound device. I don't use plug-in speakers or headphones.

I haven't dropped, jarred or otherwise damaged the laptop.

However, over the past several weeks I have:

- installed ERUNT as an emergency recovery utility (I receive error messages when I log on, so I think this utility is not working properly, but I haven't had a chance to troubleshoot it or remove it)
- installed suggested Windows updates
- installed MS Office updates
- regularly run Spybot and Spyhunter in addition to Malwarebytes

I noticed that my browser is slow and often locking up. I have to go into the Task Manager to get things moving again. I wonder if this is caused by script problems - Java, Shockwave? Could one of these be affecting my sound?

Thanks in advance for any assistance. It's driving me crazy not... Read more

A:No sound Dell Inspiron - culprit Windows updates? ERUNT? anti-virus?

Try System Restore, choose a restore point before the issue began.


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I found an old Dell Inspiron 530a in my house, it was stored because it didn’t work anymore, so I got in the job of restoring it. I found out the problem was the PSU, so I replaced it and it worked fine for about a week but 2 days ago, the computer froze for almost 2 hours, so I turned off the CPU. After that, the computer does not want to boot, I press the power button on the front of the PC, and it remains in an orange light, and in the inside, there is also another orange light in the Motherboard. The fans start very loudly and don’t stop until I unplug the CPU or I turn it off from the power button. I have tried these “solutions” for what I think is the problem:
Removing the Motherboard battery
Removing the RAM
Disconnecting the 24-pin from the motherboard
Disconnecting everything from the PSU
Switching the jumpers near the batteries
I don’t know what the problem might be, but I am almost sure that the PSU is not, since I bought it with a higher capacity than the original PSU and I have done the tests with a jumper in the 24-pin connector
The new PSU is a  “Coolmax V-500 Series 500W 120mm ATX Power Supply” and everything else are original Inspiron 530a parts.
Thanks for any assistance you can give me

A:Dell Inspiron 530a Orange Light on Motherboard and no boot on Dell inspiron 530

Hi armandobl,Thanks for posting.It appears your motherboard may have failed. 

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Is there anyway i could upgrade Dell Inspiron 15 7000  to Dell Inspiron 15 7567 Gaming for extra bit of money?? i am looking to get better performance on gaming?
bought from: BEST BUY.
Has a warranty for hardware damage for:2 years 

A:UPGRADE Dell Inspiron 15 7000 to Dell Inspiron 15 7567 Gaming??

You'd need to sell the system and buy the new one.  The "extra bit" of money will likely be more than a bit, as used computers will sell for 30-50% of what they did new -- warranty or not.  

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When I powered up my new dell xps 15 9550 this morning, (bought less than 1 week ago) I had a message from Dell in the bottom right hand corner of the screen saying there was a firmware update notification. I clicked on this and proceeded to update the firmware.
since this, I have been suffering from the screen going blank and the only way to get it back on again is to switch off the laptop completely!
I have restored the bios to factory settings (F2) and have also tried disabling the nvdia video card but still have the same problem of the intermittent screen going black.
At the same time, if I am listening to music, the music also switches off, so it doesn't appear to be just a video card problem.
It all appears to point to this firmware update?!
any help would be much appreciated.


A:Dell XPS 15 9550 screen going black intermittently after Dell firmware install this morning help!

I have the same problem:

I initially reported that my XPS 15 locks-up displaying an all white display, however, I have since noticed it locking-up with a black display or gray display. Recycling power is the only way to get the computer working again. Prior to an automated firmware update, my XPS had been working fine. If you find a solution, please post it. I will do the same.

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this wass also a reply to another thread posted by romeshomey, link bellow:
---------My laptop model is Inspiron 17R 5720 and Im having the exact same problem after the Microsoft Cumulative Update for Windows 10 Version 1607: August 31, 2016 - KB3176938, done Sep 4th. I was also already running Win10 and it didnt mess with Webcam Central - till yesterday when I gave the reboot necessary to install the update files.Pan/Zoom/Position Arrows show as available to be used but if you try to use then, nothing happens and back to full zoom. Only thing it allows me to do is to change to Face Tracking.I called Dell Suport Center and for about 2 hours I ran diagnostics and tried possible solutions with the tech assistant but he wasnt very helpfull at all. All diagnostics came back with positive/OK/passed results and they offered me a paid support to fix the problem. Not exactly a good solution, is it?It was clear though MS updates messed up with the webcam driver - I checked myself at Devices/Imaging there was an update for the driver done exactly when MS updates were done. Unfortunatelly, the rollback option wasnt available. For that matter, I decided to uninstall the whole Windows KB3176938 and CAPICOM (what ever that is) updates done using Control Panel/Updates but no-go. Next step was to google for that problem which leaded me to other Dell Forum threads pointing to reinstall Webcam Central which also didnt work at all then I bumped into your threa... Read more

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Hello everyone,

Both the laptops Dell Inspiron 15R and Dell Inspiron 7548 came with 6 GB of RAM. I'd like to upgrade it to at least 12 GB by replacing the 2 GB dimms in both laptops with 8 GB dimms.

Was wondering whether it is safe and okay to combine different memory modules from different manufacturers.

I'm also leaving the US next week and so would prefer getting RAM that's more reliable and wouldn't mess up the laptops.

Could you guys please recommend which ones you'd get? I've bought Samsung and Crucial in the past and didn't have any issues.

Here's the existing RAM information from CPU–Z:

Inspiron 15R:

Inspiron 7548:

Based on the above information, could you please recommend the sticks that you would get, preferably from Amazon?

Dell's upgrade page for Inspiron 15R recommends this one:

Dell 8 GB Certified Replacement Memory Module for Select Dell Systems - 1600MHz LV SODIMM : Memory | Dell which is 1600 MHz.

So can I get this one for that laptop: Kingston Technology 8GB 1600MHz DDR3L (PC3-12800) 1.35V Non-ECC CL11 SODIMM Intel Laptop Memory KVR16LS11/8 at Amazon.com

This would match the manufacturer of the existing stick (Kingston).

Dell's upgrade page recommended the same stick for Dell Inspiron 7548 as well.

Since I wasn't able to locate Hyundai's 8GB stick, is it okay if I get Kingston or Crucial's stick:

Kingston Technology 8GB 1600MHz DDR3L (PC3-12800) 1.35V Non-ECC CL11 SODIMM Intel Laptop Memory KVR16LS11/8 at Amazon.com

Amazon.com: ... Read more

A:Upgrading RAM on Dell Inspiron 15R and Dell Inspiron 7548 laptops

Can't comment on the compatibility, however, make sure laptops support 8GB RAM in a single slot, with 16GB total.

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Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

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Lenovo, what is the ETA for the AMT/vPro vulnerability fixes as per recent news? INTEL-SA-00075 Detection Guidehttps://downloadcenter.intel.com/download/26755 Specifically, according to Intel:An unprivileged network attacker could gain system privileges to provisioned Intel manageability SKUs: Intel Active Management Technology (AMT) and Intel Standard Manageability (ISM).An unprivileged local attacker could provision manageability features gaining unprivileged network or local system privileges on Intel manageability SKUs: Intel Active Management Technology (AMT), Intel Standard Manageability (ISM), and Intel Small Business Technology (SBT).(from The Register) I see the 2nd gen X-Series just got a ME firmware update but it is the non-patched version as the build versions are less than 3000. For our 4th, 3rd and 2nd gen X-Series we're looking for this versions:     4-gen Core family / 2nd Gen X-Series: (current    5-gen Core family / 3rd Gen X-Series: (current    6-gen Core family / 4th Gen X-Series: (current It is very encouraging that Lenovo still provides ME updates so hopefully we can get the above patched versions soon. Thanks! 

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Hi guys,

I have two dvd writers Pioneer 108 and a Pioneer 111d and I been told to update the firmware for better performance. How do I update the firmware and is it the ok to do. I heard once you update you cant go back.

A:Firmware updates

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In README, new firmware version is "W887904". But my SSD current firmware is "3887904"."W887904" and "3887904" are not same. But is it correct that "No new firmware found."? Or Levono utility program can't find firmware file? "No new firmware found." is too hard to understand. I think better, "No need to update firmware...".... Levono utility program can't find firmware file? "Solid State Drive Firmware Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 8 (64-bit), 7 (32-bit, 64-bit) - ThinkPad FWSD48 19 Oct 2018" is not easy to use. 

A:X1 Carbon SSD Current Firmware 3887904, New Firmware is "None", "No new firmware found." is normal?

Welcome to the CommunityWhat's the laptop MTM code?What's the SSD p/n as well its FRU code on the drive sticker?Could you provide the SSD sticker photo?

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