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Error code: 0x800F0247 A problem was encountered while attempting to add the driver to the store

Q: Error code: 0x800F0247 A problem was encountered while attempting to add the driver to the store

I am running Vista 64 bit with SP1. I do not know if my problem relates to the operating system or SP1 specifically but it may do.
 
I have recently tried to install two things on my system. The first was a digital TV tuner (USB dongle type). My system would not recognise the hardware, then it had a problem finding the drivers and when I guided it to the installation disk it eventually came up with the error code:
 
0x800F0247 A problem was encountered while attempting to add the driver to the store
 
I thought the dongle must be faulty so I returned it to the manufacturer.
 
I subsequently tried to install drivers for my Nokia phone and went through the same problems. However I had previously installed the drivers for this on another computer so I know it works but on my computer,  after much searching by windows and having to again direct it manually to the installation CD, I again get the message:
 
0x800F0247 A problem was encountered while attempting to add the driver to the store.
 
Does anyone have a detailed step by step guide on how to get my computer to add drivers to the driver store when installing new hardware? I ask for a step by step guide because I am a novice at this and the problem just will not go away. I really need to solve this issue.
 
Many thanks.
 
Neil.

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RELEVANCY SCORE 200
Preferred Solution: Error code: 0x800F0247 A problem was encountered while attempting to add the driver to the store

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 83.2

So I was trying to update my drivers on my NVIDIA GeForce 970 graphics card. For some weird reason it failed every attempt no matter what I did. I spent hours looking online at peoples suggestions: I tried uninstalling everything, and reinstalling it. I
tried a "Clean Install". And then I tried using this DDU program which was a huge mistake since now my graphics card doesn't show up in my Device Manager, and it is permanently stuck on using the default video drivers (so my resolution is HUGE).
The DDU also erased all of my System Restore points, so there was no way for me to reverse the issue...
Then I read that I could try going into the device manager and manually installing the graphics drivers to fix the issue...However, seeing as how my Nvidia Card isn't showing up on the Device Manager I was assuming there was no way for me to do this. I decided
to try anyway by righ clicking on the "Standard VGA Graphics Adapter" and directing it to the Nvidia folder that has the drivers that I want to install.
It then said,
"Windows found driver software for your device but encountered an error while attempting to install it.


NVIDIA GeForce GTX 970


Access is denied.


If you know the manufacturer of your device, you can visit its website and check the support section for driver software."

I have the driver software, its just telling me that my access is somehow denied. So what is going on? I'm very frustrated as I've been working... Read more

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RELEVANCY SCORE 67.6

I am completely stumped by this problem. I will do my best to explain it and see what you fine folks can do.

I had an older bluetooth dongle, off-brand model, 2010-2011 year, that I installed on my new desktop computer. It worked, but sound quality on my Sony Dr-BT101 headset wasn't great. It worked well with my bluetooth-enabled phones and tablets, so I suspected the dongle. I bought a CSR8510 dongle, which came with a CSR Cambridge Radio Harmony software stack. I installed the software, and turned on the headset, paired it, but no sound came out of the headset. I went to Sound, saw no entries. Went to device managers and saw the parts in yellow. I tried to update the driver but all I got was Code 18 error and this weird message in the picture. I clicked on properties and saw this message.





Quote:
The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.




I am stumped. I've tried uninstalling, re-installing, installing other Bluetooth drivers, waving a magic wand, none of it has worked. I'm thinking it's a problem with the Registry, but I am not sure how to proceed.

Any ideas?

A:Bizarre Bluetooth driver problem (Code 18 and Code 28 error)

Give this a try. It's free.
https://www.slimwareutilities.com/slimdrivers.php
You do need to resolve those Other devices category issues.

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RELEVANCY SCORE 64.8

This started happening few days ago probably after a windows update. I tried uninstalling HyperV component restart, readd restart etc no luck. My existing hyperv virtual machines fail with the same error, to create a new one also fails.
Please advise, Thank you.
The server encountered an error while creating New Virtual Machine.
Failed to create a new virtual machine
New Virtual Machine failed to realize
Failed to access configuration store 0x80070003




Gokhan Varol

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RELEVANCY SCORE 64.8

Just upgraded Vista to Windows 7 Home Premium. When attempting to back up to an external hard drive with Windows back up in control panel it stops at about 20% completed and gives me the error code: 0x80070002. What can I do to fix this so that I can back up?

A:Error code: 0x80070002 while attempting back up

Hi NubeeW7,
 
This issue may occur if there are duplicate accounts on the computer.
 
Please try the following suggestions and see if the issue can be resolved:
 
Step 1: Backup registry key
==============
1. Click Start, click Run, input "REGEDIT" (without quotation marks) in the Search box and press Enter.
2. Navigate to the following registry key by expanding the "+" beside the registry tree in the left pane:
 
HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList
 
3. Right click on "ProfileList", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the C:\ drive as a backup.
 
Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.
 
Step 2: Delete the duplicate account
===============
1. Click the Start button, type ?regedit? (without quotation marks) in the Search box and press Enter.
2. Navigate to the following registry key by expanding the "+" beside the registry tree in the left pane:
 
HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList
 
3. Delete the duplicate profile list keys there.
4. Exit the registry editor and reboot the computer to check the results.
 
Please check if the issue can be resolved.
 
Regards,
Linda
 

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RELEVANCY SCORE 64.8

I am attempting to perform a back up ready to install windows 10. Each time I try I get the following message :
"The system cannot find the file specified (0x80070002)"
What is this and what do I need to do to over come this problem?
I should also say that I am creating a system image, is this necessary?
I would be grateful for some help please.

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RELEVANCY SCORE 64.8

So I bought an external harddrive the other day (WD Elements, 1 terabyte) in order to back up my computer (Dell Inspiron 1545, Windows Vista).
 
I've had this computer for years and have never been able to back it up, so I tried the other day.
 
The first time I tried to back it up it took almost two days and ended up just restarting the computer. When I checked it still said I had never backed up my computer.
 
The second time I tried it simply quit the backup and said it "couldn't find the specified files".
 
I tried it again and it gave the error code 0x80070002 but that was all the information it gave.
 
I'm wondering if it has to do with another problem I've been having for a few years now, which is that my computer will make a series of loud beeps every time it is started, restarted, or woken up from hibernation (but it is quiet from sleep mode). I had figured it was a hardware rather than a software issue though since the computer has been through a lot and has some damage to it, and the beeps are different each time instead of simply beeping, for example, seven quick times. And then it will go to the screen that goes "repair computer, start windows in safe mode, start windows normally" etc.
 
Basically, I know I need to back up my computer and would like to do so as quickly as possible...so any help is greatly appreciated.
 
EDIT: Okay so I messed up and its Windows 7 (don't know how I did that) but now I know I'm under the wrong top... Read more

A:Error code 0x80070002 when attempting backup

If you are worried about losing data I would suggest backing up your data to a form or removable media, like you external hdd, CDs, DVDs, or flash drives.
 
You can right click on the start orb and choose Open Windows Explorer, then click on the C: drive.  You can ope Documents, Pictures, or other files or folders, and click and drag these to the removable media.
 
Before backing up the operating system I would suggest repairing it first.  I would suggest doing a repair installation.
 
Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open Im... Read more

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RELEVANCY SCORE 64.8

I am having this problem with windows 10 with a license on motherboard, I am cautious about deleting profiles for fear of it making my operating system no longer activated. Is this a concern or will the machine automatically know what to do? now I have done
a backup before on an external Weste5rn digital drive, but I want to use this other drive, now this drive is also locked at bootup once the machine is booted I then unlock the drive. This is why I want the backup on this drive so I can keep it locked if desired
then I can use the other external hard drive for my file history drive

Could the fact that I have the drive locked be the cause of the error or is it more the profile issue, there are about 5 profiles visable under regedit 

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RELEVANCY SCORE 64.8

I am trying to install Windows 7 32-bit RC on a desktop PC. I have previously used this disk successfully to install the OS on a laptop.

I keep getting an error message to the effect thatWindows cannot install required files.
...
Error code: 0x80070570Initially I thought that this was due to a flaky DVD drive but I have now installed a different drive and am still getting the same message. I also tried a SATA DVD drive but it seems that the Windows 7 installation process didn't like (have drivers for) this interface

edit:I have previosuly managed to load Windows 7 64-bit RC on this PC but had some problems with stability so thought I would give the 32-bit version a go.

I notice that some people have got around this problem by burning the DVD at slow speeds and by using a USB drive to boot from; since I have successfully installed using this DVD, the former doesn't seem relevant and I don't have an 8GB USB drive available. I will try running MemTest86+ on the system on the off-chance.Any explanations / other suggestions . . . please . . . ?

ps - I have just downloaded a new copy of Windows 7 32-bit RC, burned it at 1x and have got the same unhelpful error message

A:Error code: 0x80070570 when attempting to install

Welcome surv1v0r.

Burn the iso again with imgburn @4x speed and try again!!

Good Luck

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RELEVANCY SCORE 64

I'm not sure how long it has been this way because I have not noticed anything else abnormal going on but when I tried to access my firewall yesterday it said it was not set to the recommended settings. When I attempted to open it to fix this I got Error Code 0x80070424 with the message "Windows Firewall can't change some of your settings". I ran several Malware and anti-virus scans and my system now comes up clean but this is still the case. I looked on several forums for other people having the same problem and tried a few things that fixed it for them but nothing happened on my end. I saw there were a few topics started here regarding the same issue but I didn't want to start editing my registry on my own without some guidance. Thanks...
 
 
Mod Edit: moved to Am I Infected~ boopme

A:Error Code 0x80070424 when attempting to access firewall

Please download TDSSKiller from here and save it to your DesktopDoubleclick on TDSSKiller.exe to run the application, then click on Change parameters


Check Loaded Modules  and Detect TDLFS file system.  Do not check Verify file digital signatures (even though it is checked in the example)If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now


Click Start Scan and allow the scan process to run

If threats are detected select Skip for all of them unless I instruct you otherwiseClick Continue


Click Reboot computerPlease post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply===================================================aswMBR--------------------Download aswMBR and save it to your desktop.
Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.If you need help to disable your protection programs see here and here.Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.

When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.

Please post the contents of the log in your next reply.NOTE:  aswMBR will create M... Read more

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RELEVANCY SCORE 63.6

We are running Windows XP and get an error code upon booting up that says, "Setup error encountered during installation - Error code 000D". I normally go to the web to find assistance, but can't seem to find an answer this time. Most ask if I have a file called "Creator" or Roxio products installed on the computer. I have searched for these files, but haven't found any. I do have a SONIC program. And I do have Creative MediaSource, but I don't think these are the same. Any ideas? Any help would be greatly appreciated. Thanks.
 

A:Solved: Win XP Error - Error Code - 000D: Encountered Prob Dur Install

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RELEVANCY SCORE 63.6

I was given an HP Compaq Presario C500 that was headed for the garbage because it would not connect to the internet. After running several scans ESET online scanner came up clean. Installed Microsoft Security Essentials and installed SP1, and can't get it to install SP2. I keep getting error code 80070017 / Windows Update encountered an unknown error.

I would prefer to reformat but Recovery Manager restarts back into Windows and I have no disks.

Can provide a long list of what has been done if needed including WU Modules (Normal Mode) and WU Components fixes. Permissions point in every which way but the correct way!

Any help would be much appreciated!

Free space is presently @ 42.3 GB of 68.9 GB on C: Drive (started out with 7.3 GB's free space! )
and 4.91 GB free of 5.53 GB on Presario_RP (D)

Specs as follows:
Vista Home Basic
Intel (R) Celeron (R) MCPU
[email protected] 1.60GHz 1.60 GHz
512 MB RAM
32-bit OS
Denied access to the CBS folder itself though can access CheckSUR.log which I am including along with sfcdetails.

=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2010-10-04 19:57

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Summary:
Seconds executed: 2478
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.224... Read more

A:Error code 80070017 / Windows Update encountered an unknown error

Checking Component Store
(f) CSI ReadFile Failed 0x00000017 winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990\wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990



You have corrupted C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f699
folder thus this issue with updates ,I'm not fully sure it's only issue with wcp.dll or with full folder.For precaution I recommend replace all files in this folder.

How to fix:

1.First prepare special recovery disk Create a Recovery Disc
and make sure boot order in your BIOS is CD-ROM,C,A
(if you don't know how to to do that then check your computer manual)

2.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.
3.Boot burned special recovery disk (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER

del C:\Windows\Logs\CBS\*.*

press ENTER

4.Back to your system and run Readiness Tool again.
5.Try install SP2 from Microsoft Dow... Read more

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RELEVANCY SCORE 63.6

I have been having problems installing 8 updates since early May 2012. I am getting the error code in the title line.

The updates are:

[LIST][*]Security Update for Microsoft Office 2007 suites (KB2596672)[*]Security Update for Microsoft Office 2007 suites (KB2596792)[*]Security Update for Microsoft Office 2007 suites (KB2596880)[*]Security Update for Microsoft Office 2007 suites (KB2597162)[*]Security Update for Microsoft Office 2007 suites (KB2597969)[*]Security Update for Microsoft Office Excel 2007 (KB2597161)[*]Security Update for Microsoft Office Word 2007 (KB2596917)[*]Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267)

I have run FixIt, but to no avail. I have also turned off services and rebooted and ran Windows Update and still got this error.

Do I need to just skip these updates, or somehow troubleshoot this and fix it. If I need to fix it, I need help.

Regards, and thanks.

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RELEVANCY SCORE 63.6

Error code 2755 when attempting installation for any product.

I am getting Error 2755 when attempting to install or during installation of Java as well as a few other products I have tested as a cross-comparison to this error.

Upon attempting installation it states "The system cannot open the device or file specified."

When you click "Cancel" it states: "The installer has encountered an unexpected error installing the package. This may indicate a problem with this package. The error code is 2755."

The computer has Windows XP with SP3 and is fairly up to date, 99.9%. I need some ideas or help in fixing this. I am busy trying to search out some items but I'm hoping someone has fixed this before.

Thank You for yor input
 

A:Solved: Error Code 2755 when attempting installation of products...

Ok, if you want the short version... skip the links I posted for reference and just follow the steps. Its about 5 minutes or less depending on your machines stability and ability to compute your moves. I recommend you to reboot your computer in between steps and before you begin be sure to create a System RESTORE point as well.

This was written using XP, your system will vary slighty but not much. And YES, this is the broad basics.

Two things first...

Find out what version your MSI installer is and if it needs updating. NOTE: i would have guessed you would of received a different code or error if you just needed an update!?. Such as a message stating to be out of date; needs updating; is corrupted; etc.. i'm failry sure it works this way too. I was also getting an error 2755 when attempting a JAVA install. This turned out to be related to the "Windows Installer" not being set to Automatic and/or the service Started!
1.) --> Start --> Run --> type "Msiexec" (Case insensitive and without quotes))

Should this attempt not work, Microsoft lists the long run around to this as ...--> Start --> Run --> type either "command" or "cmd", and at the command prompt enter the "Msiexec". In either case read the information posted in the box, if any all you will need is the version number.

This machine had stated "V 3.01.4001.5512" which as of September 10, 2010 a new version was released to which this m... Read more

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RELEVANCY SCORE 63.2

d version of windows 10"?
socan u please help me....
My code is:
package First;

import org.openqa.selenium.WebDriver;
import org.openqa.selenium.edge.EdgeDriver;
import org.openqa.selenium.edge.EdgeOptions;

public class Demo {


// TODO Auto-generated method stub
public static void main(String[] args) throws InterruptedException {
// TODO Auto-generated method stub
System.setProperty("webdriver.edge.driver", "C:\\Users\\Ganesh\\Downloads\\MicrosoftWebDriver.exe");
        WebDriver driver = new EdgeDriver();
        Thread.sleep(5000);
        driver.manage ().window().maximize();
        Thread.sleep(5000);
        driver.get("https://www.goair.in/");
        Thread.sleep(5000);

}

}

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RELEVANCY SCORE 62.8

I am working on a client's laptop, and have been unable to update to Service Pack 1. Stand-alone manual installer results in error 0x800f081e

I have also run the System Update Readiness Tool, and this is the most recent log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-23 17:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 531
Found 1 errors
CBS Registry Error Total count: 1

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RELEVANCY SCORE 62

I have the following updates that keep coming up but not installing: KB975960, KB974561, KB973704, KB973709, KB972581, KB973593, KB9774234 (? may have accidentally put an extra number in this one), and KB972363.

I have gotten the error listed in my topic title and this one: Error opening installation log file. Verify that the specified log file location exits and is writable.

I have been to microsoft's site and have tried several of their options, including several downloads that took a few hours to download which didn't help or also would not install. One was: Windows6.0-KB947821-v4-x86. It is on my desktop, but when I open it, it tells me: The update does not apply to my system.

The reason I even knew that I was having problems was my initial search for an explorer problem (it freezes, particularly if I do a google search and click on one of the search result links). I am not sure if these update problems are the source of the problem, but I figure I need to get this resolved if updates are not being accomplished.

Thank you! Adrienne

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RELEVANCY SCORE 62

Hi all, I keep getting this error when I try to run windows 7 home update, how can this by fixed.
code 57A windows update encountered an unknown error

A:code 57A windows update encountered an unknown error

Hi and Welcome to TSF!

Please follow this guide here to perform a System File Check of Windows:

How to run SFC /scannow from Command Prompt - Tech Support Forum

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RELEVANCY SCORE 62

I am having issues installing Windows update and I keep getting "Code 800b0100: Windows Encountered an unkown error".
I have ran the Download System Update Readiness Tool for Windows 7 and that fixed another error that was coming up before but I am now getting this one.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Attaching the CBS folder as well as the list of updates it is failing on.

Thanks in advance!

A:Code 800b0100: Windows Encountered an unkown error

i also tried to install updates manually but it fails

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RELEVANCY SCORE 62

As some of you may recall, I have two different strings in this forum on the subject of Vista SP2 refusing to install, and as of this moment I never did get it to install in my laptop running on 32-bit Vista Home Premium. Finally, after four days of phone calls with MS Tech Support, who I am convinced were only guessing, they finally cleaned off the entire hard drive, then did a "clean install" of Vista (with no service pack). Vista still didn't work right, and finally after calling the laptop manufacturer (Dell) they got it done to where at least it functioned properly.

Now then, the latest problem is that after Dell fixed Vista and I downloaded 98 updates and such to my new Vista installation, THE PROBLEMS CONTINUE. Only 97 of the 98 updates installed. The one that did not was "Update For Windows Vista (KB9299777), a "recommended" update dates way back in 1/29/2007, and for that I have repeatedly gotten a "Code 8000FFFF Windows encountered an unknown error."

What does this error mean, and is this update really necessary? After 2 or 3 tries it remains UNinstalled, but is there really any great need for it? If so, how do I install it. After all this ongoing trouble installing Vista SP2, I am now back to Vista with NO service packs and I am going to leave it that way, simply due to all of the trouble they have put me through. Please, someone please let me know what this Code 8000FFFF means, and if you can do so please tell m... Read more

A:Code 8000FFFF Windows encountered an unknown error

Originally Posted by decann


As some of you may recall, I have two different strings in this forum on the subject of Vista SP2 refusing to install, and as of this moment I never did get it to install in my laptop running on 32-bit Vista Home Premium. Finally, after four days of phone calls with MS Tech Support, who I am convinced were only guessing, they finally cleaned off the entire hard drive, then did a "clean install" of Vista (with no service pack). Vista still didn't work right, and finally after calling the laptop manufacturer (Dell) they got it done to where at least it functioned properly.

Now then, the latest problem is that after Dell fixed Vista and I downloaded 98 updates and such to my new Vista installation, THE PROBLEMS CONTINUE. Only 97 of the 98 updates installed. The one that did not was "Update For Windows Vista (KB9299777), a "recommended" update dates way back in 1/29/2007, and for that I have repeatedly gotten a "Code 8000FFFF Windows encountered an unknown error."

What does this error mean, and is this update really necessary? After 2 or 3 tries it remains UNinstalled, but is there really any great need for it? If so, how do I install it. After all this ongoing trouble installing Vista SP2, I am now back to Vista with NO service packs and I am going to leave it that way, simply due to all of the trouble they have put me through. Please, someone please let me know what this Code 8000F... Read more

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RELEVANCY SCORE 62

everytime i tried to download an app i get error code 0x80240437
win10 x64 aniversary update

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RELEVANCY SCORE 61.2

how can we fix this erorr my pic spec=window 7 ultimate 32 bit 2 gb ram 3.00 ghz
plz tell me ur soultion 
i updating my pc winndow 7 into window 10 then half is downloaded and then erorr is occur

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RELEVANCY SCORE 61.2

Hi! I'm encountering some problem in my windows update after I did some tweaking, rkill (well, thanks for those apps by the way) and installed malwarebytes. I did some research on this site and found this:
http://www.bleepingcomputer.com/forums/t/478602/windows-update-errorerror-80246008/
 
I did Farbar Service Scanner where I checked the following:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
I included here the FSS.txt:
 
Farbar Service Scanner Version: 21-07-2014
Ran by rusl (administrator) on 10-10-2014 at 14:08:42
Running from "C:\Users\rusl\Downloads"
Microsoft Windows 7 Ultimate   (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
 
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc ... Read more

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RELEVANCY SCORE 61.2

I have ran the fix-it, downloaded SP1 straight from the microsoft website (still wouldn't install), etc. etc. No avail.

I'm running Windows 7 Ultimate 64-bit

i also get Code 8024200D

I'm sure if i uploaded the correct CheckSUR, but it was the only one that showed up when i searched for it.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-222R8-X9Y84-7MKH9
Windows Product Key Hash: 84lQGojDkbUXg1OvrMybVOfN8ts=
Windows Product ID: 00426-068-0900084-86284
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {979E6E1E-5CD5-436A-9E66-4241887AEBFF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x8... Read more

A:Code 800B0100 : Windows Update encountered an unknown error.

Have you tried running the System Update Readiness Tool?

Read other 9 answers
RELEVANCY SCORE 61.2

Hey folks,

I have a laptop computer that is built by Sony and the model is a VAIO VGN-NW225F laptop computer running Windows 7 Home Premium edition SP1.

When I attempted to check for updates in this machine, it gives me an error saying that it "could not check for updates automatically". In addition, it gives me an error code of 80073712.

I've checked that computer for spyware/malware - but there was none. I also defragged the hard drive, but the problem persisted.

I've tried to do the SFC scan, but when I attempt to do that scan (and this was ran under administrator), the error message pops up saying that "Windows Resource Protection could not perform the requested operation".

Although I didn't run the SFC scan under "safe mode" (yet), I wanted to know how can I fix this problem from re-occurring?

A:Windows Update encountered an unknown error - code 80073712

Hi, have you tried running the update readiness tool Windows Update error 80073712 - Windows Help

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RELEVANCY SCORE 61.2

Hello.
This is my first posting so here goes!

I'm fixing a computer for a friend. I can't get SP1 to complete installation.
I followed the instructions for creating the CBS log file and have attached it here.
I took a look inside the checkSUR log file and I can see the following:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
The system specs listed in my account are for this computer.
(Windows 7 64 bit home premium)

Can you tell me if this is this the root cause? Can you help me with this issue?
Thank you for your time and effort!
Mark Antonucci

A:Windows Update encountered an unknown error. Code 800B0100

You have rather more errors than you showed in your extract!

Code:
Unavailable repair files:
winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_cc28a17e399280f3.manifest
winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_700a05fa81350fbd.manifest
winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_cc96363152d1772a.manifest
winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_70779aad9a7405f4.manifest
winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.16542_none_76b62ec655328f6e.manifest
winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.16542_none_971d833490d96bac.manifest
winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_86a84af193626297.manifest
winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest
winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_caa3904b6f89acd5.manifest
winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest
winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8.manifest
winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72.manifest
winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest
... Read more

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RELEVANCY SCORE 61.2

I have Window 7 Home Premium SP1 and have been getting a failed status for the last month:
Update for Windows 7 for x64-based Systems (KB3024777)
Installation date: ‎2/‎16/‎2015 3:01 AM
Installation status: Failed
Error details: Code 1
Errors found:
Code 1 Windows update encountered an unknown error

I ran sfc\scannow and the cbs.zip file is attached.

It appears to be similar the problem FTLOSM posted but for a different update.

Thanks.

A:Win 7 Home SP1 Code 1 encountered unknown error on Update KB3024777

Not sure if I should start a new thread or if it is related to my Windows Update error but I am also having a Windows Genuine issue. My MGADIAG report:


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {507FF646-B463-44B7-B43E-282BE1D839D2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
S... Read more

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RELEVANCY SCORE 61.2

Code 800F020B Windows Update encountered un unknown error

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RELEVANCY SCORE 61.2

I don't usually go into the Microsoft Store (Windows 8.1), so this may have been happening for awhile, but I attempted to last night and then again this morning. I generally get the following statement/error - "We weren't able to connect to the Store.
This might have happened because of a server problem or network connection timeout. Please wait a few minutes and try again. (0x80072ee2).

I can get to the actual store after the error message comes up if I hit the back arrow. What seems to be the bigger issue is the connection between the store and my account. Only once was I able to access My Account or check for updates to the apps on my
computer. That seems to be the biggest issue as I can get to the store and see apps in the store after the above error message by selecting the back arrow. But checking for app update that are on my computer and selecting My Account or My Apps within the store
doesn't work.

I've spent a couple hours looking online and trying fixes listed online for this error code and nothing seems to work (e.g. wsreset, proxy off - already was, troubleshooters, etc.). I haven't done DSIM RestoreHealth or SFC Scannow yet - but this really doesn't
seem to be an issue with my computer as everything else is working and I've updated monthly patches each time.

Would be nice to know if others have this issue and if they were able to fix it. Sure seems like something on Microsoft's end, but the error statement makes it confusing and makes it se... Read more

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RELEVANCY SCORE 61.2

HI. IN WINDOWS 10 APP STORE IS NOT OPENING . ERROR CODE IS OX800472EE7 AND SHOWING THAT SERVER IS STUMBLED. WHAT TO DO??

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RELEVANCY SCORE 61.2

I'm unable to use the store because every time I try I get error code 0x80072EE7. I receive a message that says " We couldn't connect to the server". I have tried everything I could find on the net to resolve this issue to no avail. Does anyone have an idea that will give me a solution to my problem?

A:Windows Store Error code 0x80072EE7

Give this tutorial a try...........................
How to Re-register the Store in Windows 10
Store - Re-register in Windows 10
If that does not help, you will need to do a Repair Install
Repair Install Windows 10 with an In-place Upgrade
If you find the tutorial a little overwhelming, please post back.

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RELEVANCY SCORE 61.2

Started this morning and cannot seem to sync app licenses or download any apps from the Windows Store.

A:Windows Store: Error code: 0x80240438

It's a Server side issue (see) you just have to wait, till it's fixedGruß/greetings G. Born - Blogs: http://blog.borncity.com

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RELEVANCY SCORE 61.2

I cant download any apps from the windows 10 store. It gives me a "try that again error code is 0x80240437 in case you need it". I noticed that i am using version 2015.7.1.1 of app store and I believe there is a newer version. Possibly i'm not receiving updates. Any ideas on how to fix this.

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RELEVANCY SCORE 61.2

i try to download apps from the store say's installing then say's app couldn't be installed.  the error code i get is 0x80073cfg

A:can't dowload app from store error code 0x80073cf9

http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/error-code-0x80073cfg-when-try-to...




-------------------------------I'm a Chinese with poor english-------------------------------548851818

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RELEVANCY SCORE 61.2

Hi,

Cannot download or update apps in windows store, tried windows app diagnostics, WSReset and timezone/time check.

error code 0x803F7000

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RELEVANCY SCORE 61.2

Since downloading Windows 8.1 I have been unable to install any new apps on my computer. All of my apps that I have already have work perfectly but when I try to download any app at all from the Windows App Store it says, "Something happened and this
app couldn't be installed. Please try again. Error Code: 0x80080005" When I click try again the same thing happens. Please tell me what I can do to fix this.

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RELEVANCY SCORE 61.2

Hello, I have a problem with several programs crashing with 0xc00000005 code. Search for keywords, technotes and Googling gave nothing similar.I have first discovered this error with Antivir, German antivirus software, but it is persisting with Antivir uninstalled and with other apps like even the Process Explorer itself.Antivir fails on click on Antivir icon in right (system) tray, giving:"avgnt.exe has encountered a problem and needs to close. We are sorry for the inconvenience."AppName: avgnt.exe AppVer: 7.2.0.13 ModName: unknown
ModVer: 0.0.0.0 Offset: 009f640e

Exception Information:
Code: 0xc00000005 Flags: 0x00000000
Record: 0000000000000000 Address: 0x00000000009f640e

System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 765E6457 - 49656E69 - C6C5746E
CPU Version: 00000F13 CPU Feature Code: 3FEBF9FF
CMU AMD Feature Code: 00DCE824

Module 1
avgnt.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x00000000 Time Stamp: 0x46d6cf6b
Version Information
Signature: feef04bd
StructVer: 00010000
FileVer: (7.2:0.13)
ProdVer: (7.2:0.13)
FlagMask: 0000003f
Flags: 00000028
OS: 00000004
FileType: 00000001
SubType: 00000000
FielDate: 00000000:00000000

Module 2
ntdll.dll
Image Base: 0x7c900000 Image Size: 0x00000000
Checksum: 0x0000af2f7 Time Stamp: 0x411096b4
Version Information
Sig... Read more

A:Code: 0xc00000005 (... Has Encountered A Problem And Needs To Close)

Are there any related errors in the System log of Event Viewer?Have you previously removed malware from this system?Have you installed any programs that may affect the OS directly (such as the unofficial XP SP3 that's floating around the web)?Have you scanned your memory with a memory test (free here: http://www.memtest86.com/ )?

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RELEVANCY SCORE 60.8

I am having issues installing Windows update - getting "Code 800B0100: Windows Encountered an unkown error".
I have ran the Download System Update Readiness Tool for Windows 7 but it doesnt help.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Attaching to DropBOX the CBS logs (from C:\Windows\Logs\CBS) and Update log (from C:\Windows\windowsupdate.log)

These Updates I am not able to install:
KB2992611
KB3003743
KB3011780

Thanks in advance!

A:Fix Code 800B0100: Windows Encountered an unkown error on DELL M6400

Here's the CheckSUR error list...

Code:
Unavailable repair files:
servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_114_for... Read more

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RELEVANCY SCORE 60.8

I have Windows 8.0 and I keep getting this message while trying to update the video app from the Windows Store.
Is there any way to solve this problem and download the update to this app?...or
Is there another app I can use to replace the video app?

A:Error Code 0x80070005 Updating App From Windows Store?

Error code 0x80070005 is also known as "ACCESS DENIED".

View this site for possible fix:

Error 0x80070005 While Updating Windows Store Apps

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RELEVANCY SCORE 60.8

Hello, everyone.

I have a problem with my Windows 8 laptop (upgraded).

When I install apps from the store, I always get a "Something went wrong error code 0x8020002e".

I can install VERY SMALL apps (whose size are in KB and less than 5 MB) but most apps I want in the Store are way larger.

I tried every connection possible (mobile broadband, WiFi and Ethernet) but it still ends up the same.

I ran the System File Checker (sfc /scannow) and it found corrupt files. It restored them but the problem still exists.

Then, I tried running the Apps, Microsoft Account and Windows Update troubleshooters. It saw problem and said it corrected them but it still didn't solve the problems. And when I ran the troubleshooters again, it will say it fixed the problems... again (see the screenshots). It also says that I must have a Microsoft account but I already have.

I hope you can help me and thanks in advance!

Gio

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RELEVANCY SCORE 60.4

Hi

I am wondering if anyone can help me, I have this error on my cd/dvd driver & I am not sure how to sort it: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I am quite new to this, I have uninstalled the driver & searched for new drivers but it just tells me that it hasn't installed it properly.

If I put a CD in it starts to read it then stops & nothing happens. I have searched the net & tried to find a solution myself but nothing as yet.

I'd appreciate it if anyone could help me, but the simpler the better please.

Thanks a lot

K

A:TSSTCorp CDDVDW TS-L632H ATA Driver problem error code 19

Hi Keswick,

Welcome to the forum

There are a lot of problems with this drive

Is your laptop still under warranty? If so take it back to the dealer

Pooch

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RELEVANCY SCORE 60

Hi, I have already been working on this issue for a few days. HP Desktop running Windows 8.1 Pro, x64.

A few days ago, Netflix App stopped working. I uninstalled, then tried to reinstall from Store. Store error code 0X80070002.

Ran Windows App Troubleshooter (downloaded from Microsoft Support pages). Found 3 errors, but couldn't fix:
- Some security settings are missing or have been changed Not Fixed
- Windows Store cache may be damaged Not fixed
- Windows Store configuration may be damaged Detected
My first concern was the security settings, so I carefully checked my Update History to be sure all my security updates have been successful. I also checked to make sure all my programs/drivers were up to date using Secunia and Advanced System Care. Then I ran several scans to check for malware (MBAM, Windows Defender scan, Advanced System Care Pro). All scans were normal except one which called the HP bloatware Recipebox.exe a Trojan, so I quarantined it (I have never once used it, it came preloaded on the machine). Can a Trojan rename itself as something I've never used? Or more likely a false positive?

After everything looked clean, tried Store to install Netflix, same error, same 3 items appeared when I re-ran App Troubleshooter.

Ran Iobit Winfix tool which found no windows issues. DSKCHK found no errors. Repaired Internet Explorer (last time a Microsoft branded app was making me crazy, it was an IE issue I hadn't noticed because I use Firefox for browsi... Read more

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RELEVANCY SCORE 60

I'm receiving the following error when trying to install apps from the Windows Store on Windows 10. It doesn't occur with every program, which makes it extremely frustrating to debug. The Event Viewer is no help, as it provides the same cryptic messages:
Installation Failure: Windows failed to install the following update with error 0x80070490: Gears of War 4.Installation Failure: Windows failed to install the following update with error 0x80073CF9: Gears of War 4.Installation Failure: Windows failed to install the following update with error 0x80073CF9: Carcassonne.Installation Failure: Windows failed to install the following update with error 0x80070490: Candy Crush Saga.Installation Failure: Windows failed to install the following update with error 0x80073CF9: Candy Crush Saga.

I've Googled this error and searched TenForums but found nothing to help. SFC /SCANNOW reports no errors, re-registering the Windows Store app does nothing, disabling BitDefender does nothing. Is any real help available, or do I have to file a scam report with PayPal since Microsoft is incapable of managing a simple software download?

A:Error code 0x80073CF9 when installing apps from the Windows Store

Also tried DISM, but as you can see below, there were no problems.


Code:
Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.
PS C:\WINDOWS\system32> dism.exe /online /cleanup-image /scanhealth
Deployment Image Servicing and Management tool
Version: 10.0.14393.0
Image Version: 10.0.14393.0
[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
PS C:\WINDOWS\system32> dism.exe /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.14393.0
Image Version: 10.0.14393.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>

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RELEVANCY SCORE 60

Hi, My sisters laptop is not working correctly. It is fairly new, she got it about a month ago. It is an Acer laptop, model #: aspire 5570z, with Windows Vista Home Basic. processor: INtel T2060 @ 1.6GHz, ram: 502MB, and is 32-bit OS.
The problem is that the dvd disk drive is not showing up in my computer, this problem happened yesterday randomly. After seeing this i went to device manager and it showed up so i went to the properties of it, and it says:

windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

So I tried this, and nothing happens, it just comes up with a box that says sending solution with a little loading bar, it loads, then it goes away.
 

A:acer laptop has problem loading dvdrom, (driver error: code 39)

Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
 

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RELEVANCY SCORE 58.4

This message pops up with startup now. Just happened in the last few days.

Here is the error report:

<?xml version="1.0" encoding="utf-16"?>
<logEntry xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<exception>
<exceptionType>System.MissingMethodException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</exceptionType>
<exceptionName>MissingMethodException</exceptionName>
<targetSite>Void a(DeviceStates)</targetSite>
<source>Agent</source>
<message>Method not found: 'Void DriversHQ.Common.Client.ClientConfigBase.RaisePropertyChanged(System.String)'.</message>
<stackTrace> at DriversHQ.DriverDetective.Client.UXState.a(DeviceStates A_0)
at DriversHQ.DriverDetective.Client.UXState.m()
at DriversHQ.DriverDetective.Client.UXState..ctor(String A_0, String A_1)</stackTrace>
</exception>
<extendedProperties>
<property>
<key>UUID</key>

A:Driver Support has encountered a critical error

Welcome to the forum erikb.

It appears you have installed a driver detection program.
Keep in mind it might of slipped in your system while you were downloading something else you wanted.

Here is what I found.

Official Home of Driver Detective - Your Most Trusted Driver Update and Driver Download Software

From your posted log.
<stackTrace> at DriversHQ.DriverDetective.Client.UXState.a(DeviceStates A_0)

I don't recommend any such program.

1. Do you want to keep this program?

2. What have you download lately that this program might of piggy backed?

3. If so where did you get the downloads from?

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RELEVANCY SCORE 58.4

After installing the software for a Hantek 6022BE digital 'scope, Windows couldn't install its driver.
(The software covers several models, so when the unit is first plugged in it searches for the relevant driver.)

It presented this window:

An enquiry to the manufacturers via email resulted in them sending a new driver. The original is named simply "Driver", the new one "Win8Driver".
I put the original one in a new folder and renamed the new one as "Driver".

Then, when I plugged in the unit, the Found New Hardware Wizard didn't open up.

I uninstalled everything "Hantek" which IObit's uninstaller could find and reinstalled the software. Isolated the original driver and replaced it with the renamed new one, but the Hardware Wizard still doesn't open.

Further email to the manufacturer has not received a response.

Can anyone help please?

A:Windows found driver ... but encountered an error

There appears to be a corruption in the driver store on your Windows Image.

Open an elevated command prompt in Administrator mode

type sfc -scannow

The system file checker will check the driver and component store for errors and will attempt to repair them.

If SFC finds errors, but cannot repair them, then you will need to use DISM to scan the health of your computer image.

Type

DISM /online /Cleanup-Image /scanhealth

this will determine if your component store is repairable.

then type

DISM /Online /Cleanup-Image /RestoreHealth

This will attempt to restore the system files with known good ones.

If this doesn't help, then you will need to possibly Refresh or Reinstall Windows.

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