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Corrupt call center workers

Q: Corrupt call center workers

Corrupt call center workers selling your private information for pennies


What a surprise with wages so low there.
Sooner or later I expect that outsourcing will end up costing someone a lot of money, make money for the lawyers and put the company into bankruptcy.

Preferred Solution: Corrupt call center workers

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Corrupt call center workers

I recently uninstalled Avast 7 free AV which I have been using & recommending since v4 largely because it just became too busy/ambitious/bloated/resource hungry...etc... but the final nail in their coffin was the recent iYogi Fubar-ness/fiasco https://blog.avast.com/2012/03/15/iyogi-support-service-removed/We had initial reports of this behavior a few weeks ago and met with iYogi's senior executives to ensure the behavior was being corrected. Thus, we were shocked to find out about Mr. Krebs' experience. As a consequence, we have removed the iYogi support service from our website and shortly it will be removed from our products. We believe that this type of service, when performed in a correct manner, provides immense value to users. As such, over the next weeks, we will work with iYogi to determine whether the service can be re-launched.That they're actually considering still using this service speaks volumes to me about their (Avast's) business model/marketing strategy. Buh bye Avast, hello M$EMy parting shot to Avast/iYogi.

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I am looking to install freeware software for a call/help support with regards to technical support within our office. Does anyone know any good Unix platform software, preferably free, that I can use in order to create a sort of ticket system.

A:Help/Call Center Software

I cannot vouch for this but a quick Google search for free help desk software found
http://www.liberum.org and it doesn't look too bad!

Of course, you could always design your own.

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(does anyone have any recommendations for a good phone system for a call center which must act like it is many different companies? for each 'company' we represent, i must be able to build an english and a spanish call center.

we currently have two nortel business communications manager boxes but i think that a product better suited for our particular functions would improve our performance.

we have two pri's going into each bcm.

we also have a number of issues with the d channels intermittently going down.

thanks in advance for any advice.)

A:(call center phone system)

If you are looking to replace your system the Avaya (Lucent) Definity is excellant. Very pricey though. It will handle any configuration you can think of running. It is the same system used by HSN and the Federal Reserve. I've worked with Nortel, Siemens-Rolm and Fujitsu and the Lucent was the best of them although for cheaper money the Fujitsu 9600 isnt bad.

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Hi guys,
A client is planning on setting up a call center using an E1 line, that a telephony company has already provided with a toll free number. they want about 20 workstations and a wallboard screen should also be included. the hardware (cisco) isn't the problem
but the software bit that will be able to ensure reports on all incoming, outgoing, received and missed calls is the problem. If anyone has a clue on the best software for the job kindly assist.

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I just crossed m mind this site might be helpful for this...

I’m part of a startup where we have a variety of clients spread out across the Los Angeles area. Our “call center” is basically our cell phones. There’s been some discontent with this because clients call us on our time off. Is there a way to convert our calls into email notifications? An email is less intrusive than a phonecall...

A:Email based call center

This is a UK-based call mgt service. Perhaps something like this in your area? It would enable you to have a 'standard' among your co-workers and a consistent service.


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Okay, this is just weird....
.... phone rings, call display shows up as UNKNOWN, I was expecting another phone survey or something but before I hang up I figure I'd at least see wgo it is. He asks for me by name then says he's from the "Windows Support Center" or something like that. I can tell he's at a call center in India or something, poor phone connection, I can hear other people in the back ground.

He says our computer is sending out error messages every time we're on the web or something like that, might be from a virus or some kinda windows errors. We have 5 computers, I think I'm clever by asking him which one he's talking about and he replies "the one running Windows 7".

Okay, so I'm skeptical, but figure I'll see where this foes.

So he asks me to run EVENTVWR on that computer which brings up a "even viewer: window, he asks me to look under WINDOWS LOGS - APPLICATIONS and read to him what the sources are, he asks me how many there is etc. I tell them there are hundreds, he asks for the sources and gives me some kinda techno talk as to what's causing that error.
Then he asks what the sources are for the ones marked in yellow as a warning, get more techno talk.

Next he asks me to run WWW.SUPPORT.ME which brings up a "support connection" window "powered byLogMeIn ". It asks for a 6 digit code which he gives me. Now I don't know what to expect, for all I know this will ope... Read more

A:Weird phone call from Windows Support Center?

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I gave my laptop for repair of my fan which was giving very weird sound and then I got call back, which I could not attend. They left a message for me to call them back with a number. When i called on that number it got redirected to general voice mail. I asked them to connect me to the reapair center personal. Now the main headache starts. They can't connect me to the center. All they can do is that they can generate some ticket/requiest saying that those personal need to contact me. Even after calling three times, I haven't got call back yet. Also, as that person has sent me a voice mail, he must be waiting for my answer and certainily won't call me back. So, now my laptop is going to be in the facility for forever and i need it by 14th Dec, which won't happen. I don't have any medium to reach those people, nor those hp customer service people. As their policy says, if they can't contact me in 3 business days, my laptop will come back unrepaired.  And, also it will miss the delivery date of 14th.  Worst service support ever.  And worst part is that evevytime I call them, each person says I don't see any ticket assignment by anyone to get you call back. Unbelievable. So what, they just say whatever they want to say without doing anything. 

A:Can't call back to repair center on number left on voice mai...


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I just received a phone call from a person purporting to be from the Windows Technical Center, Jacksonvill, FL (888-970-4250) who said that they have noted a security issue with my computer.  This person asked me to open the run command line and bring
up the windows event viewer (eventvwr).  Prior to opening up windows event viewer I asked for verification of this person's credentials and he gave me the information above, and a name that I did not write down.
The process appeared to be somewhat suspicious and I said that I would need to verify this person and organization and call back the toll free number before I went any further.
I was wondering if anyone has had a similar experience and can offer any advice....

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Best to ask the experts first, right, so I'll try to keep it short. I'm competent with XP, but no master. Problem with my Media Center.

I'm running XP Media Center Edition 2005. I have the installation discs. I have run MCERepair_0.2 to no avail. I have run sfc /scannow. No joy.

I suspect an overheated video card (found in event viewer) and subsequent forced shutdown of the system has corrupted some registry entries/shortcuts with media center. It was recording at night when the overheating occurred. The video card issue is now repaired, and media center worked perfectly beforehand.

Now, certain media center menu options have stopped responding. Specifically, the "more programs" menu and "online spotlight". The links to Creative Sound Blaster, Weather, Nvidia, Nero are still shown, but when I clik on them or use the remote, it "thinks" for a second as if loading, but then returns to the same screen without loading the programs. A loop.

My TV, My Music, My Pictures, My Videos shortcuts still work. It is only these two menu options that have stopped functioning, as if their shortcuts are missing or corrupted. I could care less about online spotlight, but the options now unavailable from the "more programs" list is annoying.

Is there a way to rebuild these shortcuts or is any of this familiar??

If not, I'm aware I can't re-install JUST the media center, and I'll be forced to re-install the OS from m... Read more

A:Corrupt Media Center 2005


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I recently built a new computer with an E2200, 2 GB RAM, SATA main HD, 8600 GT, etc.

I installed XP pro on it with no problems. However, when I click on Security Center in Control Panel some of the graphics appear to be missing. Does anyone have any idea what might be causing this? Some corrupt or missing files?

Please see the attached image.
Thanks in advance,

A:Security Center corrupt graphics


How was Service Pack 2 for XP installed....was it included in the install of the operating system, or did you add it afterward?

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Ok, this problem is a little one this is annoying the hell outta me. Several months ago, I started to receive Security Center warnings that indicated it was not functioning correctly (resulting in the user-friendly red and white X at the bottom of my screen). At the time, I didn't use a third-party firewall (long story, but short version was that none were available when Vista was launched) but now I do (i.e. third party firewall not to blame). Thus, no need to be reminded -- constantly -- that security center blows. Why didn't it work? One of the services that Security Center requires was deleted somehow. This problem would typically be fixed by enabling the security center and removing the messages, but I cannot start security center in order to turn the messages off. Sigh.

So I naturally tried to reinstall Vista. Twice. Both times were the user-friendly "keep the PC intact so it doesn't cause me to lose my mind" vs nuke everything option. Install failed x 2. Is my only option to remove this bothersome box to completely reformat my drive and reinstall everything? I can image my PC now but couldn't when it was originally built (see firewall comment).

Does anyone else have any other option? Registry? Deleting files? Overthrowing a small government?


A:Reinstall Vista After Corrupt Security Center

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Hello all,
I am working on a clients computer, WinXP Media Center, SP3. Pulled several bits of malware out and installed some of the suggested cleaners, updated same and everything seemed to be running well except Internet Explorer. Tried to run Windows Update and got error message that indicated missing/corrupt files. Ran Dial-a-fix and uncovered several files (rundll for one). Ran sfc /scannow, returned error that Media Center and XP Pro install discs were not the correct disc (actually asked for XP Pro install disc). Do I need an XP Pro disc with SP3 slipstreamed? Or do I need a specific OEM disc from Dell?

A:Win XP Media Center missing or corrupt files

If you mean "MCE" when you say "Media Center"...then you need the MCE 2005 installation disk, slipstreamed or not.

Since it's a Dell system, you need to look up data on the specific model and determine how Dell set it up for recovery/repair/reinstall options.

Recovery CDs/partitions are no substitute for a MS XP install CD when attempting to repair/troubleshoot XP known issues.


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I have a HP Media Center PC m470n, Pentium 4, 3.00 GHz, 512 MB RAM computer and
I think my Media Center (the program for watching DVD's, playing CD's, looking at pictures, and listening to the radio) files are corrupt, the computer does not tell me that, but it does not recognize by remote sensor when trying to do the first time setup on Media Center, even though it shows up in the device manager. When I bypass the remote sensory setup, it tells me I do not have an internet connection; I have satellite, it is always on, I have a connection, etc.

I went through the setup and finished. The computer froze up. Restarted computer and opened media center and if I to radio, it only gives me a choice of MusicMatch Jukebox, nothing else, cannot select FM Radio stations and then it tells me that I do not have some kind of card and then when trying to exit, it freezes up.

I have my recovery DVD's and was wondering how I would go about finding the files on there to reinstall just Media Center. Is that possible without having to reinstall Windows completely.

Any help would be appreciated.

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Wondering why not even one of my mate under the building willing to give themselves a try having a copy WDP on their rigs. It also happened since Windows 7 made its first appearance. Even all staffs in IT office never touch the issue.

What about your co-workers guys?

A:How many of your co-workers working with WDP?

Looks like they are just 'workers' and no geeks that have an intellectual interest in new things. I have no co-workers, but several of my friends at the computer club are running it.

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Hey guys
One of my co-workers said her Mom's computer has been acting really strange lately.

She has already run McAfee. I had her run Ad-Aware and SpyBot.

This is her latest log. I reminded her to move it into a permanent folder since right now it's in Temp.

But I can tell it's messy. I think she has the Peper Trojan.

Can someone take a look? I won't give her the instructions until it's moved out of the Temp folder.

Logfile of HijackThis v1.99.0
Scan saved at 7:45:02 PM, on 2/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
c:\progra~1\mcafee.c... Read more

A:Solved: My co-workers HJT log

Yep Peper and eSyndicate

PEPER Go here http://www.thespykiller.co.uk/ and click on Downloads to get the peper trojan uninstaller.

Just click on the uninst.exe and let it run. When it is finished it will just close. There will be no dialogue. Also you must be connected to the internet for the uninstaller to be effective.

Restart your computer and post a new HJT log.

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One of the girls here at work is having trouble with certian things that were on my computer when I got here. I ran hijack this and I was able to remove the problems. I was wondering if someone might be able to help me do the same thing with her computer. The log from Hijack This is as follows:

Logfile of HijackThis v1.97.7
Scan saved at 9:52:13 AM, on 8/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\J River\ICETCPPLUS\deja32.exe (this is the one program we need to actually work at work)

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Insta... Read more

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There is an article at the CNN website about passwords in the workplace. Apparently, one in three workers end up writing down their computer passwords on a piece of paper or else they save it to a text file on the PC or some mobile device.http://money.cnn.com/2006/10/17/technology/bc.life.passwords.reut/index.htm?postversion=2006101718

How secure are your passwords? Do you have a tried and trusted way to keep all of your passwords secure that you would like to share with others? Any good ideas that might educate others are welcome.

How strong is your password? Click here to find out.

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First off thank God for you guys. You've saved me before in the past and I hope you can again.

I have Microsoft Security Essentials (curently not working to give live protection). Additioanlly I have SpywareBlaster and MalwareBytes.

I'm working on Windows 7. I beleive it is 64 bit. My computer is a cheap emachines desktop I got from WalMart two years agoand unfortunately NO it did NOT come with a Windows boot disc. I'm quite sure I need to uninstall and reinstall java and probably adobe too. But I'm nearly computer illiterate and want your sage advise before potentailly messing up my computert worse.

For the past couple of months I haven't been able to use online secunia to check for outdated progames (or whatever) because java wouldn't load.. So, that makes me beleive my java must have had a problem. Unfortualy I was not pro-active in resolving it like I should have been simply due to my incompetance with computers. My confidence in these type of things is extremely low, but I CAN follow direction.

A couple of nights ago my computer restarted itself on its own and could not startup windows properly. Upon trying again It then went to some wondows repair thing which after scanning for solutions said it could do anything and also the system restore point thing could not find any saved restore points. I unplugged all my external devised from the machine, gave it a gentle wack and prayed, lol. It did finally start up. It was working fine until some hou... Read more

A:Please I need you miracle workers desperately.

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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I have a question, should all the workers go onto the next test at the same time or could there be a few second interval between say worker 1 and 2 or 3 and 6 whichever going onto the next task?

A:Question about prime95 workers

I think the workers usually have a coffee break between shifts Ralph

Not too sure mate, been a while since I used prime. I usually use IBT nowadays.

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whenever you open a program it averages 1 minute to load up. as i'm typing i can get about 6 words down before it freezes for about 20 seconds. when searching online pages load normal and quick, as well as when in remote log in server it works fine. after going through the " how to post a HJT log" sticky, i have AD_WEBSEARCH>AF that cannot be deleted. the computer that she is using is
Pentium 4 2.53GHz
512Mb RAM

Virtual memory 768Mb
C: drive = used 14.1Gb / free 5.24Gb
(I can't remember where to find the computer use %)

Here is the HJT Logfile

Logfile of HijackThis v1.99.1
Scan saved at 8:15:22 AM, on 12/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://smbusiness.dellnet.com/
R1 - HKLM\Softw... Read more

A:My co-workers computer slooooowww!!!

Hello ornjman and welcome to TSF,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

Install AVG Anti Spyware
Double-click the icon on Desktop to launch AVG
On the top of the main screen click Shield
Click the word active to change it to inactive
On the top of the main screen click Update.
Then click on Start Update. The update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.


Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).


Download Combofix and save it to your de... Read more

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I have a Dell Vostro 3700 laptop that has Windows 7 pro 32 bit.
My co-worker has a Dell Vostro 3700 laptop with Windows 7 pro 64 bit.

I do more high-powered work with my machine (Photoshop CS5) and need the added RAM potential of the 64 bit operating system.

He has agreed to swap laptops with me.

Can anyone give me some advice on what to watch out for?
I'm not sure the best methods for doing this.

I was thinking I'd just create a new user on his PC giving it my user name, and create a new user on my PC with his user name and then start setting up each user from scratch, copying file folders as necessary and installing apps as needed.

We primarily use Outlook 2007 with Business Contact Manager (using an outside exchange server).
Our company has a Windows server that is being used as a depository for our files, but there are still plenty of files stored locally on each of our laptops.

Thanks in advance

A:Two co-workers swapping laptops- what do I need to know

If you copy your User profile intact including hidden AppData files then you'll have your settings, but since settings can be a corruption path I would start fresh with a new User account just copying in the active User folders.

Easiest way to do this is plug in the external backup or connect via network, open the User folder needing import, on Organize tab Select All, then on highlighted group leftclick>hold to drag the whole group slowly to the lefthand Explorer bar and place into corresponding User folder using Library shortcut if easier. Don't release the left click until the Explorer bar stops expanding as it eventually will and hypertext confirms you are copying to correct folder or sub-folder.

Once you're sure you have everything in place you can delete the old account in Control Panel>User Accounts.

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A co-worker brought to my attention that her machine seems to be infected with something bad. I guess the simplest way to put this is like this:
What her machine does; it appears she has become some sort of bot. The unit tries to email mulitiple messages out at once. She has Symantec Email Proxy installed (part of their A/V free?), and that is throwing multiple popups on her screen saying that "your email to [email protected] cannot be sent because your ISP recognizes this as spam". It will put literally 100 or so of these on her screen. After maybe 10-20 minutes it will stop and she is able to use task manager to shut them all down. For the most part the unit will run but slowly. She cannot use the quick launch icons to access the internet or the start tab either. Only a shortcut on her desktop. Outlook has not updated for 2 days now either. When she opens Outlook, the "spamming" starts again for another 10 minutes or so and she is able to shut down the popups using task manager again.

What we have done so far; ran adaware; 15 trojans quarentined, spy-bot; another 10 or so trojans found and "removed". After several scans with each service they say "nothing found" but when she re-starts the episodes start up again. She is able to use the computer although much slower that normal after getting through the popups and shutting them down with task manager. I know there is much more to do to get this machine "clean" but don... Read more

A:Co-workers machine appears to be infected

Update; We can no longer access IE by any means. The "spamming" is continuing although it appears SEP is stopping the messages from going out. The machine has slowed to a crawl. Outlook does update but if we send a message out it takes 4-5 minutes to send even the smallest of emails, and when it goes into send/receive it also takes 4-5 minutes to complete. She can work in Word and Excel, too, but even the curser is slow. When she types the curser is 20+ spaces behind her strokes. Would appear that things are getting worse but what we're really worried about now is whether this thing can infect the network of 4 other computers tied to it.

additional update; now the computer is throwing "you've been infected by a virus" messages posted by what appears to be fake a/v security. What a bleeping mess!

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My computer keeps getting the BSOD saying "workers thread returned at bad irql"
I followed the instructions on how to fix it which leads me to now where im posting the results from the SF diagnostic tool. I attached the .zip with all needed info

A:Workers thread returned at bad irql

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

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Hello! My co-worker brought me her [personal] laptop because "it keeps crashing". When I received it I attempted to boot it up, and it went straight to the Startup Repair, I let that run, completely unsuccessful, as always, and it would not let me perform a System Restore to an earlier point. There was no System Image that could be reloaded, and when I ran the Windows Memory Test it completed with no errors. It will not boot into Safe Mode, it hangs on CLASSPNP.SYS. I found this thread when I attempted to run the sfc /scannow command I kept receiving the following:
Beginning system scan. This process will take some time.There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.Reading the BSOD-Posting Instructions the C:\Windows\Minidump directory is empty, and because I can't boot this thing I cannot run the SF Diagnostic Tool, I tried to run it from the recovery Console via command prompt, but no luck.

I have the disc, but cannot boot to repair the OS install, and cannot install because she upgraded to Windows 7 Ultimate from Vista and has no clue where the key is.

Windows 7 Ultimate x32
Toshiba Satellite L305-S5921

I'm a little stuck now, and help from the community would be awesome, this is about as far as my "expertise" goes, just don't tell my boss lol.

A:Co-Workers laptop BSOD 0x7B

Stop 0x7B is the Stop Code for the Inaccessible_Boot_Device bugcheck, since your not able to boot into Windows, have listed the common causes for the issue:

Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)
Windows has lost access to the boot partition during the boot process, let's create some steps for you to carry out:

Scan for any malware:Windows Defender Offline
Run some hard-drive diagnostics and follow these steps:Hard Drive Diagnostic Procedure
Find your hard-drive manufacturer and run their tests.

Additional Tests:SeaTools for DOS | Seagate
CrystalDiskInfo - Software - Crystal Dew World
Post a screenshot of Crystal Disk Info summary:Screenshots and Files - Upload and Post in Seven Forums

Quote: Originally Posted by writhziden

If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:Disk Check
Use this command with Disk Check:

chkdsk C: /f /r

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I work primarily from home using a company provided laptop. I connect to work resources via a VPN.

The VPN client I typically use is SonicWall SSL VPN NetExtender. However, the other day I was using the SonicWall Global VPN Client and I noticed several new devices appear under Network in Window Explorer. Usually I just see the devices in my own homegroup. I tried to access the new devices and for the most part got denied access messages, but I was able to access a NAS device and files on that device. It got me thinking about my own security.

Can my co-workers access my computers and my own NAS?

When I open the Network and Sharing Center I see that I am connected to my home network via a network cable connection and also a wireless connection. Both of these indicate that they have joined the homegroup.

The VPN connection shows up as a public network and does not show connectivity to the homegroup. So since this does not appear to be connected to the homegroup am I secure?

I ensured that all of my NAS shares are accessible via local users only so I'm fairly comfortable with that. But I am wondering about the shared libraries on all computers in my homegroup. Are those secure? Can anyone answer this for me?


A:Can co-workers access my homegroup and NAS via my VPN connection?

Quote: Originally Posted by lizardpie

I work primarily from home using a company provided laptop. I connect to work resources via a VPN.

The VPN client I typically use is SonicWall SSL VPN NetExtender. However, the other day I was using the SonicWall Global VPN Client and I noticed several new devices appear under Network in Window Explorer. Usually I just see the devices in my own homegroup. I tried to access the new devices and for the most part got denied access messages, but I was able to access a NAS device and files on that device. It got me thinking about my own security.

Can my co-workers access my computers and my own NAS?

When I open the Network and Sharing Center I see that I am connected to my home network via a network cable connection and also a wireless connection. Both of these indicate that they have joined the homegroup.

The VPN connection shows up as a public network and does not show connectivity to the homegroup. So since this does not appear to be connected to the homegroup am I secure?

I ensured that all of my NAS shares are accessible via local users only so I'm fairly comfortable with that. But I am wondering about the shared libraries on all computers in my homegroup. Are those secure? Can anyone answer this for me?


If those machines are in a Homegroup then they won't be accessible from the VPN unless you share the folders with "Everyone" using the Homegroup style share's. Th... Read more

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Hi, looking to clean up a co-worker's computer, which is running pretty slow. Takes a while to start up, then lags when shifting between programs. I figure there's likely some malware on it. Although I did just run Malwarebytes, and it didn't turn anything up.
Been a while since I've used one of these forums, but I remember years ago coming to forums and running a checker on my computer, submitting the log back to the forum, and being advised on what to get rid of. Does this forum work similarly?

Thanks in advance for any help.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8065 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 892 GB (843 GB Free); D: 24 GB (23 GB Free);
Motherboard: LENOVO, Lenovo ideapad 1
Antivirus: Windows Defender, Enabled and Updated

A:Co-workers computer lagging pretty hard

Welcome to the Tech Support Guy malware removal forum.
I'm iMacg3 and will be helping you.

Please keep the following information in mind before we begin:

Do not run any fixes or tools on your system unless I request that you do so.
Please read all instructions carefully, and complete them in the order listed.
If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
If you have pirated or illegal software on your computer, uninstall it now before proceeding.
If you have questions about anything, please ask.
Download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
If you receive a SmartScreen pop-up, click More Info, then Run Anyway.
When the tool opens, click Yes to the disclaimer.
Press the Scan button.
When finished, two log files will pop up - FRST.txt and Addition.txt.
Copy and paste the contents of FRST.txt and Addition.txt into your next reply.

Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.

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For years at Microsoft, our goal was to put a computer on every desk. Now as we strive to empower every person and every organization on the planet to achieve more, we see a significant opportunity to bring technology to all workers, especially those on the front line. These two billion Firstline Workers are the people who serve as the first point of contact between an organization and its customers or products. A critical part of empowering this workforce is providing custom technology experiences and streamlined, secure devices that help them get their work done and build skills.
Today at Ignite, we shared our vision for empowering these workers, currently underserved by technology, with Microsoft 365 F1, a new plan designed to maximize the impact of the Firstline Worker. Microsoft 365 F1 also makes it easy to train and upskill employees, with Microsoft Stream to share dynamic role-based content and video, and SharePoint to easily distribute onboarding and training materials and manage institutional knowledge in one secure place.
​Windows 10 S devices for Firstline Workers
Today, we also announced new commercial devices with Windows 10 S for Firstline Workers from our OEM partners HP, Lenovo, Acer, and Fujitsu starting at $275, with availability beginning later this year. Simple, secure, and easy to manage, Windows 10 S devices minimize total cost of ownership for Firstline Workers:

Simple to use: Windows 10 S delivers a familiar Windows 10 experience so First... Read more

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My coworker's laptop today decided to randomly start acting up. There were messages popping up saying things such as "harddrive failure" "disk error" etc, so I figured maybe her laptops harddrive just decided to go on her, but upon further inspection I noticed that other random things were happening that have nothing to pertain to a harddrive failure, so I started to get suspicious. I was looking through the task in windows task manager and saw a random program running (which I don't remember the name of) so I ended it, and the harddrive error /magically/ disappeared. I'm assuming there is some sort of virus on her computer because she was downloading drivers from random, non-legit websites the last few days for her printer. If I could receive help as soon as possible from you guys, that would be great. Thanks.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:29:30 AM, on 7/12/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19088)
Boot mode: Normal

Running processes:
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Camera Assistant Software for Gateway\traybar.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Windows\System32\hk... Read more

A:Workers Laptop harddrive error(hijackthis log included)

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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I'm working at a volunteer organization in my off time and asked to build a database that can show which volunteers are running what portions of what programs. Also, importantly, being able to track that they are certified for the jobs they are doing (so need attachments to upload copies of their certificates), when those expire, if applicable, as well as contact data.

I've found a template online that's pretty dang close to what I want: [see here](https://access-templates.com/access...e+training+plan+and+record+templates-603.html). But I can't afford to pay for it and the organization is really iffy on if they want to pay for it and it not meet their needs exactly (also they hate that it has the cost thing in there as that's not something they want to track).

I'd really like advice! I've been trying to mangle a task tracker and work backwards to learn what I'm doing but I have very limited knowledge on access. I got picked because I know excel enough to do budgets and some other tasks... "They're basically the same thing, right?!" UGH. I have a hard time saying no.

Still. I could really use some advice, or if someone has a template they could share, that would be swell, too!

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My friend owns a small business and she would create drafts of documents (microsoft Word files) and put it in a shared folders where her assistants on different PCs (in a local LAN) would edit them.
This is a peer-to-peer network and all users have identical accounts on all PCs for authentication purpose.

Once in a while someone would accidentally delete a bunch of files or all the files in the folder. And the worse thing is deleting over the network does not put the files in recycle bin.

How do you allow editing but prevent accidentally deleting files?

A:How to prevent workers accidentally deleting files in shared folders?

Set the permissions to
Authenticated Users or Everyone (Read and Write)
YourFriend (Full Control)
Modify permission is what gives them ability to delete.

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I have a xps410 build to 7 pro. I am a disable person and all I want is my screen back can you please take a look at it from your end please just like the gentleman.?i would appreciate it sir.!!!!

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I just initialised my 1TB hard Drive (which is still empty) and wanted to call it D but the system suggested I call it E because other programs may wish to use the D that has been allocated to the Optical Drive.

So I left it at E.

Any particular reason why I can't go back in and change mechanical hard drive to D and the Optical Drive to E?

In passing, when I initialised the mechanical drive I set the Simple volume at less than the Basic figure shown and now have a tiny unallocated portion - do I just ignore it? (Never initialised before, so I guess it goes down to experience)

A:wanted to call it D but the system suggested I call it E

Hello Aurondium,

If you like, you certainly could safely change the drive letters around on the DVD and HDD to what you wanted.

Drive Letter - Add, Change, or Remove in Windows

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Received fraudulent phone call from 18883113841 claiming to be a dell tech support who later started verbally abusing and cursing. Seems like info has been stolen from Dell. Dell is not taking responsibility and leaving it's customer vulnerable that undermines the trust on the entire Dell company. Who would like to buy from Dell knowing that privacy will be compromised? On behalf of all affected customers, I request Dell to provide the affected customer necessary safeguards to help rebuild the customers trust on Dell by acknowledging their sufferings. Thank you very much.

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Every time I try to log in it says remote call procedure failed. I can't even get in using safe mode.The system is a HP pavilion slimline running windows 7. I'm all out of ideas . Thanks alot

A:remote call procedure call

Please post the exact model of Pavilion system.
I don't see a solution that does not involve use of a System Repair disk or safe mode.  Perhaps HP has a solution on one of its support pages.

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Hello,I want to buy the Lenovo yoga 330-11GM (model: 81A60012IV) but I don?t know if the active pen 2 for yoga (model: GX80N07825)works with this computer (Lenovo yoga 330-11GM)?

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I was playing CoDUO one day and tried to play a map which would not load because the game was reading the wrong files. I decided it was a great itea(at the time) to just go and delete all of my call of CoD/CoDUO files without uninstalling either first. After deleteing all files(or what I thought was all files) I tried to reinstall both games. When I insert the CD, the main title screen opens and gives me the options to play in single/multiplayer, or uninstall. if I click on uninstall, the uninstall wizard starts to open, then goes away with no affect. I found a post here on how to possible delete Cod and CoDUO from my computer, that post is here: http://forums.techguy.org/games/472741-uninstall-call-duty-help.html . I have followed the steps given by colmaca but to no success. I have tried searching in all hidden/non-hidden and all indexed/non-indexed places on all my drives to find anything related to Call of Duty, and get nothing. Is there anything else I should try? Please help, I would like to get back to my 'clan' on CoDUO

A:Solved: Removing Call of Duty & Call of Duty United Offensive

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As the title states...
I accidentally changed privs across the whole C drive, because I thought I was accessing and attempting it on Program Filesx86 Only which is prob not the best idea either...
But it was in an attempt to reset things back to being more "normal"... I think.. or was trying to do in my attempt...
I have located and know how to delete the Bin...
But when I go to manually delete it, I get the message telling me that Id be deleting my desktop.ini File... Which Id prefer to try to not have to do, but realize I may have to...
So I want to fix my Bin, Try to Keep and restore the desktop.ini, - without possibly corrupting my user account...And most importantly reset and get this system's privileges back to default or nominal condition...
I do have, and was going to use subinacl.msu, and some prompts, but Im reluctant to move forward with any step until I get some advice from an expert....
I was about to do the subinacl method but wasnt sure if I should, in case I should do something with the desktop.ini situation or the Bin situation before I touched the privileges again...
I was going to move forward with things, but wanted some insight from you experts...
Even with 20+ years fixing cpus, and doing iT... theres always more to learn, and mistakes to make.. and new OS's to learn etc...So I dont think Ill ever call myself much more than an advanced user... and sometimes a risky
one, ... but Ive never bricked anything,or needed to do... Read more

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nvidia sys tool
changed the fsb overclock
system hanged
did a reboot
sys boot image corrupt
mgr corrupt ,boot image corrupt

i cannot reinstall windows as well,when i insert bootable usb windows 7,8.1(also the current os i am runnning )
it auto enters repair mode wihout any option before that ,then getting errors 0xc00001

there is no way i can proceed from here

fatality fp in9

A:nvidia fsb overclock,mgr corrupt ,boot image corrupt ,cannot reformat

If you can't get disk to boot try flash stick alternative provided in Step 6 of Troubleshooting Windows 7 Failure to Start which also has everything else that can be done to start Win7.

If that fail try resetting BIOS to defaults.

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I have a big one and its confusing the life out of me.

About two weeks ago my Itunes said my ipod was corrupted and needs to be restored and then it does so and says it is still corrupted upon rebooting the Ipod... this cycle can go on forever. I also noticed that my disc drive will spin a disc but when I open it in My Computer it simply shows it as empty. Upon system boot into Windows a Nero message box would say something about some problems with Upper or Lower Drives or something like that so I uninstalled Nero completely.

I uninstalled everything to do with apple and itunes/ipod as well with a 3rd party uninstaller and tried cleaning out my Registry of all left overs.

Antivirus scans show nothing

Upon reinstalling itunes - still had my playlists and songs... meaning it did not fully uninstall. great. Also same problem with the ipod. What makes me think this is a problem with my PC and not apple software/ipod is that the ipod is only seen as a removable disk in My Computer, normally it identifies as IPOD.

I restored my pc to a date way before the problems started. nothing changed.

I tried to do a repair install of windows but it said it was missing some files like framdit.ttf which is a font so i said to skip but then it said it was missing fs.rec.sys so i didn't go any further bcuz that sounded serious. (althought this might be because i have tinyxp installed so it doesn't have a lot of the files)

After i canceled that and rebooted, i lost my di... Read more

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A:Call Of Duty 1/call Of Duty Expansion Problems :(

yea u have the same prob. i can play online ok just cant get on the game. do you have any clue to what is going on?? well if anyone has an answer please,please help

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Color Phone app is the best free call screen for incoming call screen
Color Phone is an application which helps you create and decorate your phone screen when you have incoming calls. This app provides a range of beautiful, interesting and unique themes, therefore, let Color Phone - Call Screen Flash transform your boring incoming call screen into an interesting new look that no one has, except you.

Main Features of Color Phone

Beautiful and stylish incoming call screen flash themes will highlight your call

Vivid interface and easy to use call themes for Android

The best Call Color light for Android

Low power consumption, good for your battery

Color Phone is great app for smartphone
Highlights of Color Phone

?? Decorate your incoming call screen with unique call themes for Android

?? Your Incoming calls become more outstanding with the flashlight on the call screening

?? You can find your phone easily in the dark and even when you turn on silence mode

?? Do not miss any important calls when you are busy or do not hear the phone ring

?? Feel the perfect combination of themes and ringtones

Not only various types of Call Screen Themes, this Color Phone also provides reminders for incoming calls including caller screen flash, LED flashlight alert and ringtones. Caller screen flash is a perfect replacement for your default call screen display, which provides various options of full caller screen themes to cust... Read more

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All of a sudden today a  4 gray spots appeared on my screen(See image). I have ThinkPad T470 with the following system information:1. Thinkpad  T470 (Type 20HD, 20HE) Laptop (ThinkPad) - Type 20HD. 2. Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)3. Installed Physical Memory (RAM) 24.0 GB4. Samsung ssd 512gbProblem:I marked the gray spots in Red (Please see the image)(Top left, Top center, Top Right) and (on Center) Please Help meLooking forward to hearing from you. 

A:T470: 4 gray spots appeared my screen. (Top left, Top center, Top Right) and (on Center)

Hi i got ThinkPad T470s couple of month back and have noticed gray spot bottom letf of the screen. what could be the problem and how to resolve. 

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Help me please!I've had this virus for around a week or so.I'm not really sure if this is a virus or a malware.The symptoms of this virus are:-Two strange icons appear, one blue shield and one green shield, having the names of "Online Security Center" and "Live Safety Center" that "refresh" and reinstall themselves even though I have deleted them.-Irregular Pop-Ups that say I have a virus infection on my computer that come and go at least every ten minutes when I really don't.-A flashing caution sign on the toolbar.-Slowing internet.I have the programs, "Spyware Terminator", "SmitfraudFix" and "AVG Anti-Spyware" but I don't know how to use them respectively in this situation.This all started after I deleted Internet Explorer, yet all these InterNet Explorer Pop-Ups kept on coming, all saying that my "computer had a virus, download this program."I can't even DOWNLOAD anything!Please help, and put step-by-step instruction on how to delete them!

A:Malware? Online Security Center And Live Safety Center?

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A HijackThis LogThanks,Charles

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i have these crazy notications on my computer, i already scanned out alot of viruses, and spyware with AVG,AntiVir, Spybot,Ad-Aware, AVG antispyware, Xoftspy and delected all my cookies..
ive also used the popular method with smitfraud and these popups arent going away! these adds still popup in safe mode!

well here is my hijack this report.. please help me! thanks in advance!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:35 PM, on 11/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\G... Read more

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I've just installed ATA center and a lightweight gateway on one DC.  I logged into the ATA console and tried swapping the IP's of the ATA Center and ATA Console.  After saving my changes, there was a message about waiting for the gateways to sync
the new config, along with 2 buttons.  I think the first button was to apply the new config, but it was greyed out.  The second button was "revert".  After a few minutes, the first button never became available, so I tried reloading
the page.  Now I can't get the console to load on either of the 2 IP addresses.  
When I try to open either IP in IE, I get "this page cannot be displayed."  
How can I get the console back?
Edit: Looks like the ATA Center service is failing to start.  In Event viewer, I see 4 events each time it tries and fails to start, with the most relevant/informative event being HttpEvent ID 15005: 
Unable to bind to the underlying transport for 10.x.x.x:443. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine.  The data field contains the error number.
Looks like maybe it's trying to bring up ATA Center on it's original IP, but the console has already taken over that IP.  
Any suggestions?

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