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Elite USB-C Dock & Spectre x360 15

Q: Elite USB-C Dock & Spectre x360 15

I am really happy with the X360 15 laptop and it does impress allot of people. I work from home and regularly visit my customers. For these occasions I had bought the Elite USB-C Dock - of course giving me many ways to connect, but also as a second charging device (in case I forget the original charger). Of course I was hoping that since both are HP devices it would work as expected. Now upon connecting the Dock via USB-C, it will display a notification telling me "For full performance, connect a higher capacity power adapter." This does suggest to me that it should 'perform' but not with full power - charge less quickly i assume. This is okay for me. But for some reason it does not charge at all when the laptop is active or stand-by. It will charge when the laptop is 'Off'. Now of course this is not really a solution for me - an empty battery and/or a laptop that is switched off does not really help me being productive . I have been reading outher blogs about this - but had not yet found this specific combination. I found on other blogs that it is a setting (DRM?) for each specific laptop model - and some laptops have received an update that solves this issue. Hopefully this message/request will generate suggestions for me or maybe even reach the HP support organization and open a dialog.

RELEVANCY SCORE 200
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A: Elite USB-C Dock & Spectre x360 15

What is the complete product name or product number of your Spectre x360 15 model series ultrabook? Which Elite USB-C dock is it?What is it's product number? Did you consider a thunderbolt 2 docking station?

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RELEVANCY SCORE 115.6

I am really happy with the X360 15 laptop and it does impress allot of people. I work from home and regularly visit my customers. For these occasions I had bought the Elite USB-C Dock - of course giving me many ways to connect, but also as a second charging device (in case I forget the original charger). Of course I was hoping that since both are HP devices it would work as expected. Now upon connecting the Dock via USB-C, it will display a notification telling me "For full performance, connect a higher capacity power adapter." This does suggest to me that it should 'perform' but not with full power - charge less quickly i assume. This is okay for me. But for some reason it does not charge at all when the laptop is active or stand-by. It will charge when the laptop is 'Off'. Now of course this is not really a solution for me - an empty battery and/or a laptop that is switched off does not really help me being productive . I have been reading outher blogs about this - but had not yet found this specific combination. I found on other blogs that it is a setting (DRM?) for each specific laptop model - and some laptops have received an update that solves this issue. Hopefully this message/request will  generate suggestions for me or maybe even reach the HP support organization and open a dialog. 

A:Elite USB-C Dock & Spectre x360 15

What is the complete product name or product number of your Spectre x360 15 model series ultrabook? Which Elite USB-C dock is it?What is it's product number? Did you consider a thunderbolt 2 docking station? 

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RELEVANCY SCORE 112

Hello I just bought a new HP Spectre X360 with a elite thunderbolt 3 65w dock. After installing all the drivers everything is working when i connect the laptop to the dock. But the only thing that i cannot get to work is the power button on the dock. It doesnt light up in any colour like it says in the manuel and when i press it, it does nothing. I went to search for thunderbolt options in the bios but it seems there are none there. I updated to the latest bios (f.11) btw. Hope someone can help me with a solution kind regards Jelle

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RELEVANCY SCORE 88

hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the  HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update  for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem.  one thing, on the front the light is off and i cannot turn on the spectre with the button.  any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software.  kind regards, sebastian   

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RELEVANCY SCORE 87.2

Hello, I've recently bought a HP Spectre 13-v021nr laptop and along with it got a HP Elite Usb C Dock T3V74AA.  The only problem I have with HP Elite Usb C Dock T3V74AA that is it does not charge my laptop. Does any one know why?   Thanks

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RELEVANCY SCORE 86

I purchased the HP Envy x360 13-y013cl and the HP Elite USB-C Dock. I couldn't find any specific information on compatibility from either product and the exact laptop doesn't seem to be listed on HP's site.  However, other Envy models recommend this dock as the correct one (and only recommended option under accessories).   When I plug in the dock and plug the USB-C cable into the computer, nothing happens.  The computer isn't able to see it, the firmware update utility doesn't see it, the computer doesn't charge, and nothing related to the dock works.   Did I get a defective dock or a computer with a bad USB-C port?  Is it completely incompatible?  Am I doing something wrong that's not obvious? I don't currently have any other USB-C devices to rule out the possiblity of a the computer having a bad port, nor do I have another USB-C computer to try the dock with.   If the dock is not compatible, are there any other options for a compatible USB-C dock that will charge the laptop?

A:Envy x360 13-y013cl Compatibility with HP Elite USB-C Dock

Hi,Go through Page 17 in the third Manual listed here: http://h20195.www2.hp.com/v2/default.aspx?cc=emea_africa&lc=en&oid=9702878It lists compatible models,HP Elite USB-C Docking Station :For HP Elite x2 1012, HP Pro Tablet 608 G1, HP EliteBook Folio G1�RegardsVisruth

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RELEVANCY SCORE 84.8

Hi,I would like to buy a Spectre x360 13-ac004nf and use it with a docking station and 2 external 27" monitors (2560x1440).I read that the doking sation is not able to provide power to the laptop.But, will it work if I plug the power spply in one USB-C 3.1 and the docking station to the other USB-C 3.1? Subsidiary question, will the laptop/dock support 2 external monitors 2560x1440? Thanks,

A:dockStation Elite X7W54AA with Spectre x360 13-ac004nf and d...

I guess I would like to see the dock but yes if you use the provided laptop power supply in one USB-C and then connect the other to a USB-C (Thunderbolt) port replicator (dock) with a pair of DisplayPort or HDMI ports it will drive two UHD monitors just fine. 

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RELEVANCY SCORE 69.6

Hi, I have just received the HP Elite Thunderbolt 3 65W USB-C Dock. I have plugged it in, and my Elite X2 1012 G1 charges, but that is all. None of the ports are working. Monitor is not recognised either. If I plug my phone in via the USB port, it will charge, but not recognise it as a storage device. I have searched everywhere, and cannot find drivers that will resolve this issue. I have:- Thunderbolt software installed, and running, but still to no avail.- Installed and run "Intel Thunderbolt Firmware Update Utility", but get an error that there is no controller driver. Please help. ps. The machine was reimaged with a corporate SOE. So I am not sure if I am missing drivers. 

A:HP Elite Thunderbolt 3 65W USB-C Dock not working on Elite X...

I finally received our Thunderbolt 3 docks this week.  Same issues as OP.  I was able to get it working by installing the Intel Thunderbolt Secure Connect under the Driver - Controller section of the drivers for the X2 1012 tablet.  Hopefully this helps someone else.  Direct link to the driver page below. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8741946&swItemId=ob_161921_1&swEnvOid=419...

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RELEVANCY SCORE 65.6

I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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RELEVANCY SCORE 65.6

Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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RELEVANCY SCORE 61.2

What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

A:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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RELEVANCY SCORE 60.8

Please advice on how to achive an Wake On Lan with the Elite X2 and the USB-C Dock as mentioned here:http://store.hp.com/GermanyStore/Merch/Product.aspx?id=X7W54AA&opt=ABB&sel=ACC i only achived to have the elite x2 wake up from hibernation - but not from power off - is this possible at all?

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RELEVANCY SCORE 60.4

Connecting our evaluation X2 210 via a HP Elite USB-~C dock I get starnge power fluctuations. The network access seems to be OK, but the power setting switches to battery and then back to connected every couple of seconds, making the screen brightness change all the time.  Connect the standard power adaptor that comes with the X2 and everything is fine. I've installed (and re-installed) all the latest drivers without luck. I see there are various other threads that relate to the network adaptor, but I'm not getting network problems, just power ones. Any ideas on how to fix this, or is it just a bad piece of kit.

A:HP Elite USC-C dock power fluctuation

I am going with a bad piece of kit. But I am thinking the problem is the dock power supply. Is it the same as the laptop? Try switching the power adapters and see if it clears up the problem with the dock. 

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RELEVANCY SCORE 60.4

After confirmation of my reseller Bechtle that the HP Elite USB-C Dock would perfectly work with HP ProBook 650 G2, I bought a few of these docks. I was in the assumption, and this was confirmed by HP and my reseller Bechtle, that everything was done through the USB-C connection. In my case nothing was done! Only when I use the USB-C to USB-3 adapter the network, USB and displays work, power doesn't! I work with Windows 10 Enterprise, latest build. Anyone an idea?

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RELEVANCY SCORE 60.4

I would like to know if the HP ZBook docks with Thunderbolt 3 would work with the Elite x2.   While it offers 150 - 200 Watts, as opposed to the Elite's Thunderbolt dock's 65 Watts, I don't see any real difference, on the surface.  Am currently using one of the Elite x2 Thunderbolt docks and am looking to get another one, so am debating which one to get.

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RELEVANCY SCORE 60.4

I am using the Elite USB-C dock with a laptop running Ubuntu 16.04. I have managed to get the laptop to detect the dock, and the USB ports are working on it. However, the HDMI and DisplayPort connectors do not work. Are ther DisplayLink drivers for Linux available for this product?Regards,/Håkan Husd

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RELEVANCY SCORE 59.6

Hey,I have been working on a solution to an issue we are currently having with 15 of the HP Elite x2 1012 G1 tablets we are using. When connecting to the USB-C dock the taskbar is non responsive and requires ending explorer.exe task and then running explorer.exe to be usable again. I have reinstalled all the drivers and firmware updates from the HP website, tried the hard reset after install and have had no luck in fixing this issue.

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RELEVANCY SCORE 59.6

I am trying to find a replacement Thunderbolt cable for my docking station, I have had no luck even finding the part number for the docking station let alone a part number for the cable. Please help if you can.Thanks

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RELEVANCY SCORE 59.6

I have exactly this issue (exame same symptoms) with a G17.Happens even if there are no peripherals attached to the docket. Was on .09 of the BIOS, upgraded to latest, no change. Have updated all HP and Intel drivers and utilities. Also removed graphics drivers in safe mode and reinstalled clean, no change, and performed an sfc /scannow.Was working fine week before last, no idea what changed to cause this. 

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RELEVANCY SCORE 59.6

Unfortunately I still haven't resolved the issue with my laptop. It's rather frustrating because we have an identical laptop and hardware setup with one of my colleagues and his works fine. No combination of BIOS update software uninstall and reinstall has resolved this issue. It's a shame because I have been accustomed to using the docking station for my older Compaq based laptop / Workstation and I really do love the feature.

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RELEVANCY SCORE 59.6

I have the following problem with my Elite x2 and USB C-dock and I'm wondering if anyone is able to reproduce the issue.  I've attempted to open a case with HP, but as soon as it turned out to be an intermittent problem the help desk refused to open a case. The issue is that sometimes when copying files to an external USB drive connected to the C-Dock that the drive goes into a "not ready" state.  This happens with a specific .ISO I downloaded from HP, but also when I attempt to use Casper to take a clone image of my C: drive.  When the external drive is connected to the x2's internal USB port there is no problem.  i've duplicated this issue on 2 different x2s with 2 different C-docks -- including swapping the docks between the to x2.  The issue is also unrelated to the specific external drive; that is, I've duplicated it with 2 different external drives too. Here are instructions that can be used to trigger the failure: Download the ISO image from this advisory onto your desktop (the advisory page has me download the following file: ftp://ftp.hp.com/pub/softpaq/sp75501-76000/825065-b21_a1_100.iso):Routine Driver Alert - Apr 05 2016 HP Elite x2 1012 G1 Driver Recovery and System Restore Image (ver 1.00 Rev.A) Products: HP Elite x2 1012 G1 OS: Windows Description: This package contains the drivers and software required to restore or replace the system functionality on the supported models running a supported operating... Read more

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RELEVANCY SCORE 59.6

Hi All Could really do with some help on this. We are gonig to be using the HP Elite Thunderbolt 3 Docking Station with our laptops. The issue I am finding at present is that you have to authorise for use on each laptop. This requires Admin Rights, something that we are no going to give our End Users. According to the manual located at: http://h10032.www1.hp.com/ctg/Manual/c05141189, on page 5, "Note: You must be logged on as an administrator on the computer connected to the dock. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key." Does anybody have any idea what the key is? Kind Regards  

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RELEVANCY SCORE 59.6

I recently (yesterday, 16/08/16) started experiencing the dreaded Blue Screen of Death whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock. The machine is a HP ZBook 15 G3. It has been connected to this dock for over a month without this issue. I'm not sure why the sudden issue as I don't recall any updates or new software prior to this happening. The dock is connected to 2x monitors via HDMI cables, and an ethernet cable. I connect a wireless mouse and keyboard to a USB3 port on the laptop. If the dock is connected to the laptop on startup, it reaches the login screen before BSOD. If I start without it connected, it will BSOD a few seconds after connecting the dock. It never gets to the point where the monitors display anything. It can boot with the dock connected in Safe Mode, as this seems to disable it from working. I have updated all drivers and the BIOS (including downloading the Softpaq Download Manager) but there has been no change. I've also updated the NVIDIA drivers to the latest version without change. What should I do next to solve the issue?

A:BSOD upon connection to HP Elite Thunderbolt 3 Dock

I would personally try isolating the culprit, then go from there: 1) remove 1 monitor from the dock, then test2) remove ethernet from the dock, then test3) remove the last monitor and hook it directly to the laptop, so the dock is attached with nothing to it, then test4) I have my dock set to "Always Connect" in the thunderbolt software, not sure if that helps any.

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RELEVANCY SCORE 58.8

Hi,Just wondering if someone could help. I need to buy a docking station / hub for my Lenovo Yoga 720 and came across the one below, which is an Mbeat Elite USB-C multifunction dock, which is within my proce range. But I'm not sure if this will be conpatibale with my notebook. Does anyone have experience with this?... If this is not a goo option, can someone suggest a USB-C hub that will work with the Yoga 720 (13"). Thanks in advance. Please follow the link below to access the hub I'm talking about. https://www.pccasegear.com/products/40283/mbeat-elite-usb-type-c-multifunction-dock/

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RELEVANCY SCORE 58.8

Hi all, We bought about 10 HP X2 Elite 1012 G1 along with Thunderbolt Docking station. I setup the laptop then installed the drivers for Intel Management Engine and Thunderbolt dock. Updated the firmware for Intel chipset as well. Since we setup these laptops user complain about the dock not getting detected by laptop. No matter how many times they restart. I went through each laptop and observed the following issues: 1- When I open the Thunderbolt software, it shows multiple HP docks in the attached devices with cross sign (which means the device is disconnected). It seesm that the Thunderbolt software creates multiple entries of the same dock then fails to detect it 2- When the laptop goes to sleep mode, the dock gets disconnected and then it doesn't get detected at all, even after reboot.  So far the only fix is as below: (which worked 90% of the time) 1- Uninstall both Intel management Engine driver and Thunderbolt Secure connect driver2- Install both Intel management Engine driver and firmware + Thunderbolt Secure connect driver BUT, this can't be a proper fix because in a corporate environment we can't go through this every single time. It's a total waste of time/money for a corporate. On top of that, users get frustrated by this issue that is ahpenning constantly. HP PLEASE FIND A PROPER FIX. PLEASE ALLOCATE YOUR IT PROFESSIONALS AND DEVELOPERS TO DIG THROUGH THIS ISSUE. We bought more than $2m ... Read more

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RELEVANCY SCORE 58.4

What USB-C docking should I choose for the Spectre Pro 13.3, when I need to use 2 monitors (displayport and HDMI)?

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RELEVANCY SCORE 58.4

Hi I can not find if my tablet with power keyboard can be chargable via wireless dock ? Thx,

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RELEVANCY SCORE 57.6

Hey Hp community !i have an issue with my HP spectre x2 pro , since 2 days ago , my keyboard is not working and when i try to boot up my notebook a message appear : " FLash Dock EC ? Yes/no" i have some important work to do on my notebook and i can't even use the usb ports or typing on keyboard , only the touch screen is working , thank you

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RELEVANCY SCORE 57.2

Hi,  I'm currently using a HP Spectre 13 (i7 model) with the HP USB Type-C travel dock to drive an HDMI display as well as ethernet. It connects fine for a short while and then it will randomly disconnect and then I wil get a notification saying USB device is not recognized. i've tried upgrading the display link software to no avail.  Please advise.  Thanks, Tony 

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RELEVANCY SCORE 57.2

I need 1 hdmi, some USB 2.0/3.0 ports, Gb ethernet and pass-through charging. I purchased a MINIX NEO docking station which would 1) deactivate the charging port on hybernation and 2) not wake on USB input. I contacted the supplier and they said it was not compatible with PC just Macs. Now I've found other suppliers mention incompatibility with HP USB-C ports. There's a USB-C dock available from HP but the product page describes its use with a tablet instead of a laptop. So what dock is advised for this notebook ?

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RELEVANCY SCORE 56.8

everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

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RELEVANCY SCORE 56.8

My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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RELEVANCY SCORE 56.8

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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RELEVANCY SCORE 56.8

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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RELEVANCY SCORE 56.8

Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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RELEVANCY SCORE 56.8

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

A:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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RELEVANCY SCORE 56.8

Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

A:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 56.8

Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

A:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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RELEVANCY SCORE 56.8

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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RELEVANCY SCORE 56.8

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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RELEVANCY SCORE 56.8

HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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RELEVANCY SCORE 56.8

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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RELEVANCY SCORE 56.8

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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RELEVANCY SCORE 56.8

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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RELEVANCY SCORE 56.8

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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