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3 months for a repair?

Q: 3 months for a repair?

G50-80 Laptop (Lenovo) - Type 80L000H2US2016-12-13 17:49 A Lenovo Service Technician has been assigned to diagnose and repair your machine. We expect the repair to be completed within 86 to 88 business days.2016-12-13 14:51 After performing problem determination our service technician has identified the failure. Despite our best efforts to maintain inventory of all repair components, the service part needed to repair your machine is currently unavailable. We are working diligently to obtain replenishment stock and will repair your machine as soon as the part becomes available. 86-88 business day?! What?! Is this normal for Lenovo?

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Preferred Solution: 3 months for a repair?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


The Wi-Fi was spotty and I sent in the computer for repair under warranty. Warranty would not cover the repair so I paid $150 for the repair. It took 3 months for me to get a response saying they could not find the part to repair and they would be shipping out a new computer instead. It's been three weeks and I haven't gotten any updates on the computer whatsoever. I've tried calling the repair center in the US and I am getting the runaround saying my case is assigned to someone called Matthew Weaver who has not been responding to emails or calls. When I talk to a lower level representative, the only thing they said they can do is assign the case to another "higher up". I've been without a laptop for 4 months for repairs that I paid for and I simply cannot find an alternative way to talk to someone who can move this case along. Is there anybody on this forum that can help me with the case? I really need the laptop back for my business, it has been a quarter of the year since I've been without this laptop. I am extremely frustrated by this situation. I've only purchased ThinkPads for the last 10 years and this will most likely be my last seeing that customer service has fallen so far since Lenovo took over from IBM. The escalation case number is 403WWBL.   

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SUPER FRUSTRATED!!!!! Bought an HP Laptop the end of November. Less than 2 months later I go to turn it on and nothing, dead. Get it sent in for repair, they recieve it 01/30/2017, Estimate to have it back was 02/09/2017. That date has come and gone and I get an E-Mail saying there is a delay. I go in to check the status and my new estimated delivery date is 04/11/2017, OVER 2 MONTHS LATER. ARE YOU FREAKING KIDDING ME????  I bought this for my business, to use, not to have it in for repair less than 2 months later and then have it gone for over 2 months. I CANNOT believe you actually run a company like this. I WANT A REFUND NOW so that I can go buy a computer I will actually be able to use. Absolutely ABSURD!!!

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Does anyone here know who I can complain to about my Lenovo repair? I sent a Yoga X1 for repair of a non-responsive touch screen TWO MONTHS ago and they still haven't fixed it. They said it would take only 5 days. They claim to be waiting on parts to arrive but I'm starting to suspect they are trying to wait until my warranty expires next month. What recourse do I have at this point? Better Business Bureau? I loved the machine for about a year but this is absurd. It was my third Lenovo and it will probably be my last.

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Just ranting, my case was mailed in on 3/22 and after a month they told me they were out of stock for a case (and this is a fairly new computer, I bought it during Cyber Monday last year) and that it was projected to be completed on 5/11. Now the projected date is 5/28, and I won't even be in the same state by then. "9 business days to repair" doesn't sound very accurate. 

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Hi there,

This is my first Dekstop PC I have built myself. Here is some information:

OS - Windows 8.1 x64 (Only OS - Purchased from retailer)
System Age/OS Age - 2 Months
CPU - i7 4790k (I haven't OC'd it)
GPU - GTX 980
Motherboard - MSI z97 Gaming 7
Power supply - Corsair CP-9020054-UK RM Series RM650 80 Plus Gold 650W
RAM - Crucial Vengeance low profile DDR3 1600mhz 16GB

I also have 4 hardrives (1 3TB, 3 1 TB) and 1 SSD (Crucial 256GB) (my OS is installed on the SSD)

System Manufacturer - MSI?

The problem:

Working fine for 2 months (no issues). Today I started the pc and I went away to do something else. Came back to a black screen (which had some backlighting). I moved the mouse and typed something and the screen didn't change and I assumed something had crashed so I restarted (held down power button)

I attempt to restart only for the PC to get into a loop of restarting exactly when the blue windows logo appears and then I get the windows 8 BSOD (sad white face) but I can't read the error as it restarts too fast.

It then attempts to repair and gets to the "Preparing automatic repair" before the whole "Windows has encountered a problem and needs to restart" BSOD.

Tried removing all cables (Everything except PSU cable) - No effect. Computer still restarted continuously.

I have made no recent hardware modifications.


~ Brya

A:Computer worked fine for 2 months. Now gets BSOD on "Prepairing automatic Repair"

Looks like one of my memory sticks seems to be at fault. Tried a single stick and it worked fine. Tried the other "bad" stick and the problem occurred again (computer just froze).

Tried using both sticks with good stick always in slot 1 and the bad stick in 2,3,4 and problem occurs as normal.

Why and how did this occur? It was working fine 3 hours ago with both sticks until I put the computer to sleep. After that, the problem started...

Another problem now is that using the single "good stick" causes the pc to load fine except it doesn't display the login information and just displays a bright blue screen. I have to press the power button (which I have set to sleep) and then press it again to resume in order for windows to display the login information (i.e. resuming the pc caused it to show my account name and ask for my password etc)

Why do I have to do this? should I run automatic repair? I'll probably try running repair anyway.

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I update and save quite a few files each day, and I can see in File History that there are many saved versions for these files.
This would fill up my backup drive fairly quickly, and therefore, I need to reduce 'Keep saved versions' from the default of 'forever' to about 3 months.  But does this mean that all files older than 3 months will be deleted my File History backup?
 What happens to all my files that have only ever been saved once, but are older than 3 months?  Are these retained in File History or deleted?
The forums on File History do no make this very clear.

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Okay first of all I would like to say I have been having on going issues for months to almost a year... I have tried everything I can think of... Including wiping harddrives to DoD standards with dban, gparted etc.... I have tried monitering my connections with wireshark...  I have tried several differet anti- (virus and malware) programs including paid version of kaspersky, malwarebytes, bitdefender, eset.....
This problem also has involved some black hat hackers compromising my system and bank account, credit card etc all being hit and continueing to do so... I have switched ISPs , changed hardware, thrown away devices including cell phones and laptops... It seems that they were also backdoored into several of my devices and were using several different methods to continue to spread and infect other devices.. These devices include android, iphone, ipod, ipad, netbook, laptop, smart tv and even my dvd player (java).. I have tried to ask for help and seek help for this and no one can figure it out or think this cant be real.
I have now thrown out all laptops, and all phones at the same time and started from scratch but having issues on a brand new laptop... I am not sure this is the same issue as before... However, I would like and really appreciate if someone could help me out and view my logs and make sure.. because I have been through hell and back with all these issues.. Loss of finances, time, and sleep... SO, I truly appreciate any and a... Read more

A:Malware, Spyware, And hackers...equals months and months of going insane!! help!

GMER 2.1.19357 - http://www.gmer.net
3rd party scan 2015-06-29 18:38:16
Windows 6.3.9600  x64 \Device\Harddisk0\DR0 -> \Device\00000036 HGST_HTS721075A9E630 rev.JB2OA3J0 698.64GB
Running: 11ybrc3o.exe; Driver: C:\Users\M4M8A\AppData\Local\Temp\kxldypow.sys
---- Modules - GMER 2.1 ----
Module   \SystemRoot\System32\drivers\iaStorA.sys (Intel Rapid Storage Technology driver - x64/Intel Corporation SIGNED)(2014-09-02 06:28:41)                                                fffff800f9c65000-fffff800f9f1b000 (2842624 bytes)
Module   \SystemRoot\system32\DRIVERS\edevmon.sys (Devmon monitor/ESET SIGNED)(2015-01-30 23:13:30)                                                                                          fffff800fa393000-fffff800fa3d2000 (258048 bytes)
Module   \SystemRoo... Read more

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I've been unable to access my custom build computer since around 5:00 yesterday. I chose to restart my computer at around that time just because it was slowing up a little and I usually do that to help, I had not installed any updates or new programs since 2 days ago when there had been a few windows updates.

Upon returning to my computer I noticed that it had been unable to startup and had gone straight into system repair with it being 'unable to repair this computer automatically.' I rebooted several times and noticed that it was not a visible BSOD but as soon as the 'starting windows' icon began to appear it went straight into startup repair. I tried to boot into safe mode, tried to load previous good configuration and all of the other advanced recovery options (including system restore/image and many command prompts).

This is what it shows after being unable to repair automatically:

Problem signature name:Startup repair offline
Problem signature 1: 6.1.7600.16385
Problem signature 2: 6.1.7600.16385
Problem signature 3: unknown
Problem signature 4: 21200552
Problem signature 5: Autofailover
Problem signature 6: 11
Problem signature 7: Corrupt file
(then my O.S. version)
Locale ID: 1033

This diagnostic occurs every single time I run the startup repair. Also, command prompts I have tried using the WindowsRE command prompt and the one found on the 'repair your PC' option on the windows 7 installation disk are:

-All bootrec.exe ( /fixmbr /rebu... Read more

A:Startup repair loop - Can't repair with system restore/repair/commands

Have you tried copying over the backed up reg hives from the regback folder? Follow steps 8 onwards in this tut.

Startup Repair Infinite Loop Recovery

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My pc is :C440 Touch All-in-One (Lenovo)

Operating system : Windows 10

I can't run my PC, every time i try to run it shows me blue screen wrote on it

" Automatic repair couldn't repair your PC

Press " Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Log file :\System32\Logfiles\Srt\SrtTrail.txt "

I tried to use the most options but none of them worked such as System restore, every time i click on it, it says : System restore could not find the offline boot volume. Please ensure it is currently accessible.

By the way before one day since this problem happened i created system restore point

My pc is Lenovo while running it i clicked F2 and it opened for me Onekey Recovery its Lenovo Tool, it has option called initial backup but i dont know if it backup from the system restore point i've created or what exactly.
Please help i need to solve it ASAP, i have many important university files on my PC and i don't need to lose them

NOTICE : I tried all the options in the repair screen such as " Reset this PC" , "Startup repair" ... and more, all of them give me message when i click on them please if u want know what message i get, let me know what option and ill write it because too many erorrs

and i got a dvd contain install of windows 10 ( ISO file ) and able to run it on my pc

A:Automatic repair couldnt repair your PC (Repair screen win10)

You might be better off doing a clean install. You won't need to enter the key as its already been associated with your computer.

Backup any files you want to keep first.

I am not certain but it may take the install files from the recovery partition (perhaps someone can confirm this), I know this worked with a recent HP job I did.

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I am using my cellphone because my computer is stuck in startup repair mode. I have windows vista.I can choose repair or normal, both run start up repair. It always fails after multiple attempts. I chose advanced options after failures and tried to do a hard drive restore to several different dates. It always says its successful and restarts, but goes into startup repair again every time. I have called ms tech support, and not surprisingly my problem requires advanced help that costs money. They did have me restart and push f8 to launch safe mode, but it ended up in startup repair also. I have agreed to pay them but set up an appt for next tues. They said i can cancel and get my money back if i want. They said my problem is fixable and my photos and files will be there. I just feel like i may have a better option and I'm hoping this website is it. I can restart my computer and give the details if its needed. I am desperately seeking your help and would definitely donate if you can fix my computer and i dont have to pay ms. I am not a computer idiot, but definitely NO expert.

A:stuck in startup repair, vista startup repair, repair failures

Hi, check the following link.
Boot from the Vista DVD
Follow the link above to reach - Command Prompt.
At Command Prompt - Type.
Press Enter.
It will now give you some options.
bootrec /fixmbr
Press Enter.
Let it finish fixing the Master Boot Record.
Type Exit and exit Command Prompt [remove the DVD] and restart you pc.

If the above does not work - use the DVD and back to Command Prompt.
bootrec /fixboot
Press Enter
Let it finish fixing the boot sector.
Type Exit and exit Command Prompt [remove the DVD] and restart you pc.

I would try and back up any needed data and files first, before you do the above.
How to use Linux live Cd to backup files from a dead Pc

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Windows failed to start, startup repair cannot repair this computer, safe mode cannot load, chkdsk freezes, sfc scan cannot perform the requested operation

Hi, I cannot start my Windows 7 at all. With power on, the system tries to load up but: ' windows failed to start.A recent hardware or software change might be the cause'. Trying to open safe mode or last good configuration doesn't work, it goes automatically to startup repair but after about an hour trying it says ' Windows 7 Startup Repair Cannot Repair This Computer ' (tried a few times). After another reboot with a windows 7 repair disk in the drive I managed to open the recovery manager from the DVD instead of the HDD and tried all the options - system recovery does not work, i have no previous images of the system, I ran a scan on the memory - it was all clear but still windows not starting. Then I did CHKDSK and it froze at 11% on stage 4 of 5, that happened a couple of times so I decided to run an sfc scannow but another error: 'Windows Resource Protection could not perform the requested operation'. So I'm totally stuck and don't know where to go next, I've got no windows installation disk, only repair disk. Any ideas would be much appreciated!

A:Windows failed to start, startup repair cannot repair this computer, safe mode cannot

Hi and welcome to TSF what is the make and model of the computer,is just a repair disc or is it a recovery disc does your machine have a recovery partition,have you tried removing and reseating the ram or running any diagnostic test like memtest 86 + or seatools for dos

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I bought a brand new X1 Extreme directly from Lenovo, delivered a few months ago (Dec 2018).I initially got a 'single fan error' very rarely.A few days ago I updated the Thermal driver and, perhaps coincidentally, started getting single fan error on every restart. I did a system restore, but not sure it rolled back the Thermal driver. Today I updated the BIOS hoping this might somehow help.Interestingly, the 'single fan error' (which shows up at boot time before Windows loads) happens on every Windows 10 'restart'; however the 'single fan error' does not happen if I perform a Windows 'shutdown' and then start the laptop manually (using power button). Given it is not consistent is this always a hardware issue or could it be some type of driver / setting issue?Is there an easy way to check the dual fan operation is working, using system info or another utility / app?I don't want to have to send the whle laptop in for repair if not a hardware issue and I use my laptop daily. If it does turn out to be a hardware issue, can Lenovo send a new fan so i can install it myself?

A:3 month old X1 Extreme with 'Single fan error' - Repair required? 'Carry in' or 'send in for repair?

I updated everything (latest BIOS and drivers) and it is still occurring, so it appears to be a hardware issue.Disappointed since this laptop is only 3 months old! Never had a fan go on a computer, let alone one that is only 3 months old. Guess I need to send my laptop in for repair, unless there is a local service provider I can take it to for the fan repair / replacement? Any recommendations on best option to handle this?Based on others' experiences here, what is the approximate repair turnaround time for something like a fan replacement / fan repair? https://pcsupport.lenovo.com/us/en/contactus Thanks for any guidance! 

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Hi all - my laptop refuses to boot and when I start in repair mode I get the BSOD with just the cursor visible and nothing happens.

If I reboot in safe mode then it hangs at windows\system\drivers\bootdefragdriver.sys

I have researched and believe this driver is linked to Glarys Utilities, but am obviously unable to uninstall the program or driver because I can't boot into Windows.

I therefore downloaded an ISO file and created a USB boot disk (as per one of your tutorials) with the intention of rebooting into repair mode, but when I boot from the USB and press F8, there is no repair mode option. All it does it try to reinstall windows from scratch, which I am reluctant to do.

Does anybody have any suggestions of how I can either delete the bad driver (if that is indeed the problem) or how I can still get into repair mode from the USB drive?

Many thanks

A:BSOD upon repair mode, UBS boot disk created but no repair option

I think if you don't want to reinstall then you could try booting the laptop with a Linux live cd/usb and renaming/deleting bootdefragdriver.sys and seeing if that helps

Peppermint Live CD/DVD/USB - Create for Emergency Backup

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We have a VGC-LS25E Series Sony Vaio desktop computer. When we attempt to start, start up fails and when we run start up repair, the error message says start up repair cannot repair this computer automatically. When we view problem details we recieve a message saying problem event name: StartupRepairV2 followed by 10 problem signatures.
Problem signature 01: AutoFailover
Problem signature 02: 6.0.6000.16386.6.0.6001.18000
Problem signature 03: 6
Problem signature 04: 1310740
Problem signature 05: NoRootCause
Problem signature 06: NoRootCause
Problem signature 07: 0
Problem signature 08: 1
Problem signature 09: SystemRestore
Problem signature 10: 0
OS Version: 6.0.6000.
Locale ID: 1003

Please help? What should we do next?

A:Vista startup repair cannot repair this computer-- problem event name StartupRepairV2

Hi jessie,
Did you get any factory recovery disc's when you purchased the PC, Or do you have any repair disc's from microsoft, If you do, try them, Try going into safe mode and doing a system restore,let me know how you do, good luck patch41

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I need some help, please.
I couldn't find Windows 7 Repair Disc / Repair System / rewrite MBR for x64
Can you give me some advices, please ?
Thank you

A:couldn't find Windows 7 Repair Disc / Repair System / rewrite MBR

Please give us the exact problem you're experiencing if there is one.

Otherwise: System Repair Disk
System Repair Disc - Create
System Recovery Options

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I have a Packard Bell easynote (TM98-GN-030UK), and have had it since Christmas.

On Wednesday, it failed to startup, flashing a quick blue screen and then immediately rebooting. Therefore I cannot get information from the blue screen.
The startup repair option goes to a default blue screen with green nature-y bits. It loads no options, even if I leave it for an hour.

I have tried the system repair disk. It goes to the same background, asks for my language/keyboard settings, and then when I click 'next' again does nothing.

So, I cannot access any kind of repair or restore options as neither does anything beyond show me the default background.

A:Both Startup Repair and System Repair Disc just go to blue backgrounds - no options given!

Have you read the...PB documentation on using these disks?



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My problem started last night as I was trying to boot in safe mode with networking to install and update malwarebytes to get rid of a spyware problem. I was unable to start my computer with safemode using f8, so I used the misconfig boot.ini method and selected safeboot with networking. Then I was able to get to the boot sequence menu, but whichever option I picked (safe mode, normal, last working configuration, etc), the computer just restarts.

Then I tried to repair windows with the xp cd and it completed at 100% and needed to "restart to finish the setup process." However, right now whenever it restarts, it will automatically go into safe mode, and I would get an alert saying "'win xp setup cannot run under safemode. Setup will restart now." I have tried pressing okay, x-ing it out and a manual shutdown. But whatever I do, the same cycle will happen over and over again .

I later found out about the f5 key and tried using that to boot normally, but it still goes into safe mode. My question is.. is there a way to override the msconfig settings so that my computer can boot normally and finish the setup process, OR to get the setup NOT to finish so that I can change the msconfig settings back to original.

I would really like to backup my files before doing a reformat. Any help is greatly appreciated!! Thanks in advance

A:Cannot access windows after win repair -- safe mode & repair setup conflicts

First of all you could use any Linux Live-cd program to make a bootable cd from a downloaded iso file and then boot to Linux and then copy and paste whatever files you need to a usb flash drive or external hard drive.
What I would suggest first though is boot to first "r" for Recovery Console and run "chkdsk /r" to repair the hard drive.

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I installed Roxio Easy media creator 7 a while ago and I just did a windows xp repair but now roxio keeps bringing up this message:

* Please wait while windows configures Roxio Easy media creator 7 basic DVD edition...
- The only opton is cancel...

If I cancel it keeps coming up...

If I let it run through it says

*"Error 1706 no valid source could be found for product Roxio Easy media creator 7 basic DVD edition windows cannot continue"

then goes back to the first message and tries again...
Roxio 7 still works perfectly fine when I open it from desktop or start!
however whenever I open a browser, or try and rename a folder or save something it comes up with the error mentioned earlier...
it just keeps doing this and stops me continuing my work...

I have lost my Roxio 7 cd so I can't install the disk to fix this problem...

I found however my Roxio 6 disk so I tried just removing Roxio 7 using add remove programs... but this just brings up the same error... and wont uninstall...

does anyone know how to stop this message coming up?
(note roxio works fine I just want to stop the error message- but failing that does anyone know how to get rid of the program altogether)

thanks for your time


A:Error from Roxio Easy Media creator 7 after repair through windows repair

I encountered the same problem awhile back; it's a known bug with the Windows Installer.
MOPER made this suggestion & it worked perfectly for me. Give it a try..

Download the Windows Installer CleanUp Utility.

Install and run it, look for an entry similar to "WordPerfect". Delete the entry and all should be fine.
[*] NOTE: Please replace "WordPerfect" with the name you got from the Windows Installer"

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Firstly, thanks for reading.

My PC runs Windows 7 x64. I built it myself about a year ago for gaming.

Occasionally running games I would BSOD and it would suck. I'd update all my drivers or try some game-specific fix and usually if I didn't fix it, I would just start playing something else until I remembered it and by then, some Windows update or my own tweaking or just divine providence would have stopped the bluescreens. A few games, like GTA IV, Bioshock Infinite and Spec Ops: The Line remain unplayable for me, as they constantly bluescreen no matter my alterations or updates, but that's another story.

My problem is with Startup Repair. I was playing Max Payne 3 last night, all was well, then BSOD. To note, I never actually see the blue screen, the video cuts and the audio stutters for a moment, then the computer restarts. But in the .dmp files they're always reported as BSODs. Anyway, I restart and do some other stuff, then turn it off for the night. Today, I turn the PC on, and it prompts me to Start Windows Normally or launch Startup Repair. I chose to repair, thinking it was probably time I let Windows have a shot at it for once.

Well, I'm sitting a feet away and watching the screen right now, and it's going through the third consecutive automatic repair. In the past few hours I've run memory diagnostic, gone through the Startup Repair Infinite Loop Recovery thread with the MD mybackup stuff, attempted chkdsk (can't due to a lack of write privileges, even... Read more

A:Startup Repair to infinite reboot loops, Repair errors 0x5 & 0x490

Post back a screenshot of your maximized Disk Management - Post a Screen Capture Image - Windows 7 Help Forums so we can check your disk config.

If you can complete collecting the info requested in Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums post it up in Crashes forum if this thread is not moved there.

Otherwise work through these same steps for Troubleshooting Windows 7 Failure to Start which try everything to repair unstable Win7 including hardware tests if indicated, and if necessary getting a baseline perfect Clean Reinstall.

You also want to do your System repairs only from the WIn7 DVD (provided) or System Repair Disk, not the automatic repair which depends on possibly corrupted files.

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Hello, what is the repair cost
for repairing a CPU socket on a Sandy Bridge motherboard?
Sadly i didnt know my motherboard had a damaged CPU socket until the reseller told me and therefore they also refused a refund wich also was the reason i sent it back to them in the first place, same day as i recieved it, when i later on read on hardware forums that intel recalled all Sandy Bridge motherboards.

Sadly these kinds of damages is not covered by the warranty, and I have also been told that
i wont get a refund, and its my word against their and really I dont see how I could have damaged the CPU socket when i didnt even had ordered a CPU yet.

But, not much to do against a big company and therefore i would like to know what the cost is to repair a CPU socket on a motherboard. I have read on some other forums like xtremesystems that moderators there telling that its about a 25 $ cost on repairing or replacing the motherboard CPU socket, and I would like anyone here to confirm this for me, or what other kind of prices there is for repairs that is not covered by the warranty, and sadly my reseller didnt accept the motherboard and told me i damaged it, which i didnt but i cant proof that they are lying so.

Is it true that there is about a 25 $ cost for repairing or replacing a CPU socket on a motherboard, and if not what is the cost?

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I have a problem with my HP Pavilion MS228UK. When I power it on, it runs Startup Repair and then gives me the mesage 'Startup Repair cannot repair this computer automatically'. In the details all the tests were completed successfully with error codes '0x0' except the last one which gave 'error code 0x490' with the message 'No OS files found on disc'. I ran the memory diagnostic tool which found no faults. I have tried to boot system recovery using F11 but that is not working either.

All help appreciated

A:Startup Repair cannot repair this computer automatically(No OS files found on disc)

Does the BIOS detect the hard drive? Is there a hard drive diagnostic that can be run (there usually is when a memory diagnostic is also included)?

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We have a VGC-LS25E Series Sony Vaio desktop computer. When we attempt to start, start up fails and when we run start up repair, the error message says start up repair cannot repair this computer automatically. When we view problem details we recieve a message saying problem event name: StartupRepairV2 followed by 10 problem signatures.
Problem signature 01: AutoFailover
Problem signature 02: 6.0.6000.16386.6.0.6001.18000
Problem signature 03: 6
Problem signature 04: 1310740
Problem signature 05: NoRootCause
Problem signature 06: NoRootCause
Problem signature 07: 0
Problem signature 08: 1
Problem signature 09: SystemRestore
Problem signature 10: 0
OS Version: 6.0.6000.
Locale ID: 1003

Please help? What should we do next?

A:Vista startup repair cannot repair this computer-- problem event name StartupRepairV2

Please stop posting the same thing over and over. Once is enough. Be patient. Someone will reply in Vista startup repair cannot repair this computer-- problem event name StartupRepairV2.

I'm requesting this thread also be deleted.

Anyone responding, please use the above thread instead of this one.


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When there is a failure to boot there can be many error codes.
For windows 7 professional using a windows 7 iso > command prompt > Administrator X:\Windows\system32\cmd.exe
This command can be ran:  sfc /scannow /offbootdir=d:\ /offwindir=d:\windows
1) how do you determine the applicable drive letter?
a) would you run bootrec /scanos ?
b) would you run bcdedit /enum all  ?
c) would you run bcdedit | find "osdevice"
d) diskpart > list disk > list volume > dir c: > dir d: > dir e: etc.
Which of the above can and cannot be run depending on the error message?
2) if you run the command and it indicates that it found corruption and was not able to fix all of it what are the next options?
a) don't all of the dism commands fail to work in a windows RE?
3) There is a command attrib c:\boot/bcd -h -r -s    what do each of the letters mean?  when do you need to use this command?
4) If the failure to boot windows indicates that a critical file is missing that ends in .sys or ends in .dll does that alter the method for troubleshooting?  
a) do you specifically look for a replacement file?
b) if so how would you replace a specific file in the windows RE using command prompt?
c) if you do not look for the specific file is the error indicating that it is a failure to boot and it needs fixmbr, fixboot, bootrec /rebuild?
d) or if you do not look for the specific file is the error indicating that it can ... Read more

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35+ startup repair attempts and still no dice
Windows failed to start.a recent hardware change may be the cause.
Start up repair cannot repair this computer automatically.
Windows cannot find a system image on this computer
No restore points
No backup or repair discs
Bluescreen/crash with safemode, memory diagnostics tests, and attempts to restore to"out of box" state
Everything redirects to startup repair or start windows normally,
Repair option ends in cannot repair message, start normally ends up in bluescreen/crash and restart.

View problem details> problem event name: startuprepairoffline
Problem signature:
01: 6.1.7600.1.16385
02: 6.1.7600.1.16385
03: unknown
04: 21199963
05: autofailover
07: bad driver
OS version: 6.1.7600.
Locale ID: 1033

Root cause found:
Startup repair has tried several times but still cannot determine the cause of the problem.
I can access the command prompt box but I'm unsure of where to go from there. It is the only thing I've been able to run without bluescreens popping up and shutting down my laptop. Can any one help me restore my POS back to an operable state through there?
I am aware of f key functions, and have attempted setup utility options boot options and still I'm stuck.
I'm stuck with a never ending startup repair/bluescreen fail/system recovery loop

A:windows failed to start, cannot repair, no backup, restore or repair

Dead hard drive? Does the hard drive show up in the BIOS?

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Hi All,

Looking for some advice. I had a sudden BSOD earlier and upon restarting my PC it came up with Startup Repair, only to have it fail to repair the issue. I have been following this thread which seems to have stemmed from the same issue. I too am running Avast, so I suspect that may be the problem.

I have been following the steps in that thread and have reached the point of removing Avast keys in Regedit. I previously ran checks and also attempted to repair from the Win7 OS CD as was suggested in that thread.

I think that following the steps to remove Avast files may be the solution to my issue - however, as I am aware that Regedit can be dangerous to mess around with I wanted to check in and make sure I am following the steps correctly.

System info: Self-built PC, running Windows 7 on a Crucial M4 SSD, with two WD Caviar Black HDDs as storage drives.
CPU: Intel i5-2500k (not OCd)
GPU: EVGA nVidia 970 FTW
RAM: 4x4GB

It appears to have re-mapped my drives, my SSD is C: normally while my HDDs are E: and F:, but the system is currently reading C: as the Windows reserved partition of the SSD, the rest of that drive as F:, and the HDDs as D: and E: instead. This is in line with the user (Lethorio) in the earlier thread, however.

So, where I'm at now. I am around posts #65-70 in that same thread and have found avast keys. Here are the keys in the first folder which appeared in the search results:

(Default) REG_SZ (value not set)
Capabil... Read more

A:Avast Issue - Startup Repair Cannot Repair This Computer Automatically

Use the Avast uninstall tool. It's not necessary to make a Registry change.

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I am unable to start up my laptop (Windows 7 Home Premium). TOSHIBA Satellite C660-1J6
It is stuck in a loop of 'attempting to repair this computer', which is unsuccessful and restarts.
There are no restore points to use.
I have received the BSOD which disappears quickly during startup.
I am able to start up in Safe Mode - however when I get to the login screen, the mouse and keyboard do not work.

I would highly appreciate any help or advice with this.
I am happy to reinstall windows as I have everything backed up. However I am unsure how to do so as I do not have a CD.

Kind regards

A:Startup Repair- windows cannot repair; Stuck in restart loop

Firstly, a Windows 7 install disc is a dvd, not a cd.

You would have to find a working PC to download a Windows 7 Home Premium Service Pack 1 Iso File, either 32 or 64 bit, let`s assume you need 64 Bit.

After you have downloaded the iso file you have to burn it to a dvd at no faster then x4 speed. So the PC has to have a dvd burner and you`s need a blank dvd.

Everything you need is in the following links.


Free ISO Burner

Clean Install Windows 7

You can also use a usb stick to put the iso file on using Rufus. The usb stick must be at least 4 GB in size.


You must also have a readable key on your COA to activate windows after you install it.

You will also have to install at least your network/ethernet drivers to get online. Then get your other drivers, and run Windows Update, which will take a long time, sometimes 24 hours.

Have more questions, just ask

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I took delivery of a new (and expensive!) PC in January but last week it started giving me constant and varied errors.

The isssues range from Blue screen, black screen, failing to load windows, startup repair needed often, system restore needed often, and when it does load windows there are various error messages.
System info:
Intel Core i5 2500K
Win 7 Home Premium 64bit
Original OS installed on the system, an OEM version
PC just a few weeks old

Any help and guidance is much appreciated...

A:BSOD, Startup Repair, System Repair and other errors on nearlly new PC

These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

If you have Raid > update its Driver.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you c... Read more

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I've been having the same problem as big0 
 Windows 7 update was canceled boots to repair screen can't repair
And in your post try a windows repair from windows disk i go to part b  step 6b but  System Recovery Options does not find Windows 7 operating system What do i do now 
Moderator Edit: Split from another topic to prevent confusion

A:Windows 7 update was canceled boots to repair screen can't repair Too

Hi, Is this the same computer as here?
Thank You

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My system recently got infected with a virus and i cleaned it using my antivirus software but my command prompt is acting weird.
I open command prompt and it gets directed to my "c:\documents and settings\admin\> ping" when i ping my router from here its able to ping no problem.
Now i type in 
"c:\documents and settings\admin\>cd c:\
It automatically pings another ip and clears it repeatedly
What should i do and how to replace/repair command prompt without running a OS repair.

A:Ways to repair/replace command prompt other than a OS repair due to infection

What do you get if you type:
dir c:\ping.*

at any command prompt?

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(first, I posted this on windows7forums two weeks ago, and no one replied. I'm not sure why)

Hello. My friend recently encountered the error "Disk read error occurred."

It seems to be because her MBR is damaged, according to other forums I've read, and a partition recovery program that listed her MBR partition as damaged.

When I plug in her drive, the partition that holds her Windows 7-64 OS is absent(the computer hers interacts with is also Win7-64)

Her recovery partition on that drive seems fine, however. Is there any way I can copy that partition from her drive over to a blank drive that I have, and use that to repair her other drive? Or is there a way to recover her damaged drive? I'm not too good with this kind of thing.

If anyone knows the best solution for fixing this without having to wipe the inaccessible main partition, that would help a ton.

A:Advanced boot with repair partition does not show repair option.

Quote: Originally Posted by SuperTechyCow

(first, I posted this on windows7forums two weeks ago, and no one replied. I'm not sure why)

Hello. My friend recently encountered the error "Disk read error occurred."

It seems to be because her MBR is damaged, according to other forums I've read, and a partition recovery program that listed her MBR partition as damaged.

When I plug in her drive, the partition that holds her Windows 7-64 OS is absent(the computer hers interacts with is also Win7-64)

Her recovery partition on that drive seems fine, however. Is there any way I can copy that partition from her drive over to a blank drive that I have, and use that to repair her other drive? Or is there a way to recover her damaged drive? I'm not too good with this kind of thing.

If anyone knows the best solution for fixing this without having to wipe the inaccessible main partition, that would help a ton.

Visit the following site;

MBR - Restore Windows 7 Master Boot Record


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on the 20th i turned my PC on i had been playing left 4 dead 2

and minecraft, the latter of which needing an update, and i

think dungeon defenders and frozen synapse had updated

themselves through steam, i then turned it off. when i came

back to it a few hours later it finished loaded windows but

before it came up with the accout login screen it blue

screened. the computer then automatically re-started and

launched startup repair, which failed. i then tried rebooting

pressing F8 did the startup repair manually, this time writing

down the details:
Problem Event name: startup repair V2
Problem signature 1: Manual repair
Problem signature 2: 6.0.6001.18000.6.1.7600.16385
Problem signature 3: 0
Problem signature 4: 65537
Problem signature 5: unknown
Problem signature 6: OS version mismatch
Problem signature 7: 0
Problem signature 8: 0
Problem signature 9: unkown
Problem signature 10: 1168
OS version: 6.0.6001.
Locale ID: 1033

after trying this a few times and getting now joy i tried to

boot from last known good configuration, which led to the same

result- the blue screen at the same point. i have been able to

get in via safe mode and tried a system restore to the 17th,

which while it did complete the system restore, did nothing to

help the problem. i then tried not telling the system to

automatically reboot on crashing and wrote down what was on

the blue screen:


Technical info:
*** STOP: 0x00000074
(0x000000000... Read more

A:computer won't start, startup repair can't repair os version mismatch,

Hi and welcome to TSF this is about your error code
The BAD_SYSTEM_CONFIG_INFO bug check has a value of 0x00000074. This bug check indicates that there is an error in the registry.

The following parameters appear on the blue screen.

Parameter Description
1 Reserved
2 Reserved
3 Reserved
4 The NT status code (if it is available)

The BAD_SYSTEM_CONFIG_INFO bug check occurs if the SYSTEM hive is corrupt. However, this corruption is unlikely, because the boot loader, known as NT Loader (NTLDR) in versions of Windows prior to Vista, checks a hive for corruption when it loads the hive.

This bug check can also occur if some critical registry keys and values are missing. Thee keys and values might be missing if a user manually edited the registry.

Resolving the Problem
Try restarting the computer by selecting "last known good configuration" in the boot options.

If the restart does not fix the problem, the registry damage is too extensive. You must reinstall the OS or use the Emergency Repair Disk (ERD) that you previously created by using the Windows Backup tool.

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I just finished reading this thread http://www.techsupportforum.com/forums/f217/cannot-boot-windows-startup-repair-cannot-repair-this-computer-automatically-663898.html as I'm having the same issue. Here's a brief history.

My computer was built by me and has been fine up until a few days ago after I removed some USB cables for devices that I then hooked up to another PC I have and reconfigured some USB devices as a powered hub I was using would not let them be recognized by Windows. When I opened the Attached Devices window to see if my devices were now recognized it took forever to open with the blue bar at the top never getting to the end. I Googled the problem and found that Bluetooth was may be causing the issues and to disable it. That didn't fix the issue so I tried other recommended fixes such as disabling printspool -- none worked.
I then started having the Cannot Boot problems so I let Windows try and fix it which it could not. I tried to let it restore from a previous good point but that failed and I would click Send Report and then it would shut down. This kept happening for several days until I came across the aforementioned thread here on the forum.
Last night I turned off the power and went to bed. This morning I switched on the PC and let it boot up. Lo and behold WIN7 started right up no problems -- the Attached devices window opened right up as well. Then I saw that it was loading drivers for 3 attached devices -- all USB devices and one r... Read more

A:Cannot boot windows - Startup repair cannot repair this computer automatically

I unplugged two USB cables leaving just the keyboard and mouse an rebooted. Windows starts just fine but then starts to install drivers for three USB devices. Not sure what they are as all I have plugged in are the keyboard and mouse. Any way of finding out what devices Windows installed drivers for?

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Hi, everyone.

Today, after restarting my computer, I was faced with the Startup Repair tool, unable to boot Windows 7.
A couple hours later, after running startup tool a total of 29 times I have been unable to solve the problem.

I have also:

Tried booting in safe mode[didn't work]
Tried last known good config[didn't work]

Based on some advice I read elsewhere, I also ran chkdsk /r/f c: . It completed successfully.

Even just knowing how I can extract my files so that I can re-install windows would be a big help.
Startup tool doesn't take over a minute to complete, and displays these details:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200110
Problem Signature 05: AutoFailover
Problem Signature 06: 29
Problem Signature 07 CorruptFile
OS Version: 6.1.7600.
Locale ID: 1033

Startup Repair Diagnosis and Repair Log displays the following details:
Last successful boot time: 8/25/2012 11:35:21 PM(GMT)
Number of repair attempts: 29

Session details

System Disk = \Device\Harddisk1
Windows directory = C\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 15ms

Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 16ms

Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully.... Read more

A:Cannot boot windows - Startup repair cannot repair this computer automatically


Can you boot into safe-mode?

Also, do you have either a recovery partition, recovery disk, or the windows installation disk? (some of the tools could help, especially if safe mode doesn't work)



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Hello, I recently got hit by an aggressive trojan that started with disabling my sound, and crippling my internet connection to finally causing my windows XP to stop booting correctly. It would just freeze moments after the desktop loaded, becoming completely unresponsive.

I tried to do an OS repair but that too failed. Repair was unusually slow then ground to a halt at the 29 minute mark (Performing Configuration Stage) with some sort of +COM failure (sorry forgot to write down the exact details). Repair setup is not able to go beyond that point, so I restart the process. Same thing happens, repair gets stuck at the same point, and now I can't boot up XP at all because it goes straight into repair.

Is there anything I can do to save this installation? A reformat and reconfiguration of my PC takes days to do and I'm short on time.

A:XP repair has failed and computer is stuck in a reboot-repair loop

I doubt there is anything you can do at this point to avoid a full wipe and reinstall. You can run off a live linux version if you need to get work done before you get around to actually reinstalling XP and configuring your computer, but your XP applications will obviously not run in such a setup.

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All of a sudden, my computer crashes every time when starting up the computer. When it gets to the "Windows" screen with the small moving dots that form the windows logo, it crashes just as they start their animation.

I've tried using Startup Repair, as well as command line repair (possibly the same thing?), but they are telling me that they aren't finding anything wrong. Also reverting to a previous state results in an error and I can't do a system restore because I have no system restore points. I was able to backup all of my most important files, thanks to that excellent guide on here which tells you how to use the "load driver" window to do it. So, I'm confident that my hard-drive is still mostly functional, since searching through it went fine, with no corrupt files or anything noticed. At first I thought the problem was something other than my hard-drive/installation, so I put my hard-drive into another computer (which was working fine) and experienced the same problem.

I read about the "repair install" option and got really excited that this might fix my problem. However, I read that you can only do it while logged in (which, again, I cannot do) and this was confirmed when I tried to do it anyway. This sounds like the perfect option for me, but I can't get the computer to let me log in, whether in safe mode or not.

Does anyone have any other ideas about what I can do? I'd really like to avoid doing a fresh install of Windows 7, if at al... Read more

A:Windows 7 crashes on startup. Can't restore, repair or repair install

Have you tried running a sfc\ scannow from command prompt?

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windows update was canceled (purposely by teen) and now computer starts in repair mode.  We selected repair and message says could not be repaired and shuts down.  In recovery tools - tried to load to last known working version and no restore point is available.  Disks did not come with this computer (Dell Inspiron 1545).  Any help would be appreciated.

A:Windows 7 update was canceled boots to repair screen can't repair

You could try going into safe mode, hit F8 during boot up.  Not real sure but I would then go to windows update, it may see the bad load.  It is worth a try!

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HELP !!!
I have an Acer desktop running Windows 7 SP1. When I try to start it up I get the Windows Error Recovery screen ? Windows failed to start.

I launched the recovery option it runs for about 20 mins with the message Startup Repair cannot repair the computer automatically.

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 382
Problem Signature 05: AutoFailover
Problem Signature 06: 1
Problem Signature 07: 0x7f
OS Version: 6.1.7600.
Locale ID: 1033

Startup Repair Diagnosis and Repair Log displays the following details:
Last successful boot time: 7/29/2016 09:50:09 PM(GMT)
Number of repair attempts: 1

Session details

System Disk = \Device\Harddisk0
Windows directory = C\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 78 ms

Test Performed:
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 63 ms

Test Performed:
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken 484 ms

Test Performed:
Name: Boot manage... Read more

A:Startup repair cannot repair this computer automatically - wont bootup....jxl

Hi, have you tried running it from your install disc Repair Startup in Windows 7 from the Windows DVD

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Hi I need some help to fix my Sons computer It's 3 years old:
Acer Aspire - M5640 Standard
Intel Core™ 2 Quad  CPU - Q8200 @ 2.33GHz
Ram 3.00 GB
Sys Type 32-bit Op Sys

--> Running Windows  Vista Home Premium > co PA 201. 101

I have started it in "Safe Mode" (and it is in that state now) and ran "Kaspersky Quick scan" NO threats were found?

Before starting in "Safe Mode" I started it (5) times with the "Windows has encountered.... ETC" Blue start-up page with White Writing" and then ran the Start up Repair Page' and this is the result. See Attachment(01)... your site won't let me add the 2 attachment? Error You are not permitted to upload this kind of File??
So I have to Paste it!

Windows cannot repair this computer automatically
Problem Signature
Problem event Name StartUp RepairV2
Program Signature 01 Auto Fallover
02 6.06000.16386.6.0.6001.18000
03====/ 6
04 ====/ 327685
05 ====/ Bad Driver
06 ====/ Bad driver
07 ======/ 0
08 =======/ 1
09 ----- system restore
10 ========== / 6.0.60000.2.0.02561
Diagnosis and Repair Details
Every Test Performed in the Start Up Repair Log was Completed successfully = Error code = 0x0
Root Cause Found
A recent Driver installation or upgrade may be preventing the system from starting

And when it had had enough of that" this was the Log of all that the i... Read more

A:computer only starts in Safe Mode Cannot repair in Startup Repair

1) Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

2) You said you ran a Kaspersky "quick scan". Please run FULL system scans with BOTH Kaspersky and with MalwareBytes

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AS the title says, my PC went into hibernation a few days ago and wouldn't wake up. So i had to do a plug switch turn off.

Now when it boots up , it goes into startup repair but i get the message
''Startup repair - windows cannot repair this computer automatically''

then i have to send or don't send an error report
then i get 6 options , i cant remember them off top of my head.

I have Windows 7 Professional
but i've long lost the disc, apparently system restore doesn't work either it always fails for some reason.
p.s i ran checkdisk and that didn't find anything wrong, although there clearly is.
( upon boot up now if i press F8 i get the option of 3 startups, now i'm only guessing but 1 and 2 are a jumble of numbers and letters and 3 is normal startup i think . only option 2 works and i boot normally. if i don't press F8 though i get all that malarky above )

What else could it be ?
How do i fix this ?

A:Startup repair - windows cannot repair this computer automatically

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I'm trying to fix my brother's friend's laptop - my suspicion is he dropped it - the hard disc is almost certainly where the problem is.

That said, I hooked it up to my desktop and it's "usable" in the sense that I can access the repair tools via my W7 OEM disc to try and run utilities on it. The problem is that I'm probably going to be stuck running CHKDSK, and I don't want to tie my main desktop up to do this.

Now, the irregularity is that it took about 40 minutes to finally load through the dialogs and get a CMD open. After which, it took about 5 minutes for CHKDSK to finally access the failed HDD (G:, in this case). The first 9 file segments came back unreadable, so it's clearly not in the best way.

Anyhow, I'm trying to use his laptop to do this job so I don't have to tie up my desktop doing it. It will boot from the System repair disc, but it just boots to the background (that blue Windows 7 one) with a moving mouse. It could just be taking a really long time, but I was wondering if anybody could tell me how to get this working or if it's worth my while to wait.

If not, does anybody have any suggestions for how to get the data off the HDD?


A:Sys Repair Disc does not load repair tools - just background

Try a linux live cd.

They are often better than MS tools for this kind of thing.

The HD might be too far gone already, but it is worth a try.

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Created it with no problems, apparently at least. My BIOS is set to boot from CD drive...so why won't my machine boot from the system repair disk? There were no errors when disk was created. My machine just boots to windows.

Anyone else experience this with Win 7 Professional?

Any tips?

A:System Repair Disk not booting into repair options

You can also access the Repair console by booting into the Installer, or using f8 at bootup if you have the 100mb boot/repair partition installed along with Win7.

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Hello. I am having a continuous issue with my computer. I apologize in advance for being an amateur at computer repair so please bear with me if I need to better understand some terminology.

My computer is continuously crashing. It reboots itself or turns itself off. I don't always see the BSOD when it shows up but I imagine it flickers every time it crashes. One time, I saw it, and it said "BAD POOL CALLER."

Every time it crashes I do the recommended startup repair just to get it to work again. It always tells me that Startup Repair cannot fix this computer and then it reboots and everything works again for awhile. I thought everything was fine and dandy a couple weeks ago and now it is starting all over again. Please help! Thank you

A:BSOD and Startup Repair Unable to Repair This Computer

Backup your data, reinstall windows

Clean Install Windows 7

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