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Two USB Drives Listed Under My Computed But Nothing Connected

Q: Two USB Drives Listed Under My Computed But Nothing Connected

Windows XP (Home Edition) SP3. I have two USB drives (F) & (G) that show up under My Computer or Device Manager that have nothing connected to them.
All other drive letters are correct. Perhaps the individual who owned the computer prior to me had something connected to these. I would like to remove them from the listings. Please advise.

Preferred Solution: Two USB Drives Listed Under My Computed But Nothing Connected

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Two USB Drives Listed Under My Computed But Nothing Connected

If there is a letter assignment reflected in My Computer...there is a device attached.

What you call "drives"...may be nothing but partitions.

What USB devices do you currently have attached?

No device equals no letter in My Computer, although some attached devices may not be reflected in My Computer (e.g., an unformatted hard drive). If something is reflected as being present when it's not present...you have a problem I have never seen any data on.

Take a look in Disk Managment and see what's reflected there. You might also take a look in Device Manager and see what is reflected there for drives.

Start/Run...type diskmmgmt.msc and hit Enter for Disk Management.

Start/Run...type devmgmt.msc and hit Enter for Device Manaqer.

Also...some card readers may be reflected as multiple drives in My Computer.


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I have a HP computer with a cdrom and a cdwriter...my problem is My computer folder lists these as removable drives. I have sought other help, done numerous things...such as removing the cdroms from device manager and letting Windows 98 re-install them. I can't read these in Windows Explorer either.
I have Adaptech Cd Creator 4.0 and in this program under cd info....the contents of both drives can be seen, also I can test these 2 drives, and they work perfectly under the tests. Any ideas why My Computer and Explorer see these drives as removable? I have exhausted my ideas on this one?????

Jim Pleasant

A:{RESOLVED} Cd rom and cdwriter drives listed as removable drives?

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I want to add some new fonts to Windows 2000 Professional. I access the font folder, click on file and then click on add new font. I then have to select the drive the new fonts are located in. (drive a in this case on a floppy disque) The problem is the drive box has no drives listed in it. Why would that be?

A:No Drives Listed In Drives Box In Add New Font Box

I'd give this a shot, from Start > Run, enter:

regsvr32 /i shell32.dll

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I have somewhat of the same problem. My doors open, but neither drive (E and F) is able to be read. I thought that it may be just one cd, but it's all of them. I've restarted my computer and can't think of what the problem could be. Can anyone help?

A:Cd Drives Not Listed

Since you have a new problem, I've split your thread from the other poster's issue. You'll get more visibility here, and thread hijacking is against our rules.

Check in device manager and tell us if the drives appear there with an error code associated. If so, you may want to try this remedy: Q3320553 - Missing CD Drives Win-XP

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I have a cd-rw drive on my machine and lately I've been having a lot of trouble burning data cds. I keep getting errors or incompletes during the burn process, or failed data verification and I'm trying to sort out the trouble. I went into the device manager and I noticed that their are two drives listed,

AXV CD/DVD -ROM (I don't have a DVD drive)

I don't know if this is contributing to the problems I'm having, I've tried different types of media and the one that was working eventually stopped too. I upgraded from Nero 5.5 to 6, but still no luck.
Any help would really be appreciated.

I'm running a P4 1.7
Asus P4S 333
40 GB HD
Win 98 SE


A:Why do I have two drives listed?

Did you had a chance and delete the phantom "DVD" drive and try to burn something?

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Maybe I'm a little out of the loop...but I thought systems always listed DVD drives as 'D' & 'E' after the C: drive ?

Attached jpg shows a split in drive letter assignments. I have Partition Magic but this only shows up the HDDs/SSD so I can't reset the letters there. Is there a way in Win 7 Pro 64bit to reassign drive letters ? I looked thru Disk Management but didn't see an option to reassign drive letter's ?

Would like to get my 2 DVD drives back as 'D' & 'E'


A:Why are my DVD drives not listed as 'D' & 'E'

Why is your (C) Drive a usb drive?

Please follow this tutorial by Golden.

Disk Management - Post a Screen Capture Image

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Also the 2 aren't aCTIVE but is says their the boot drive. I cannot click on my computer, my documents, videos, so I can't get into my program filers or windows directory.

I tried the set the 2 to logical but the option isn't there to set.

I need help

A:My 3 drives are listed as primary

Hello debgram1

Before anyone gives you any advice we will need to see a screenshot of your expanded disk management page

Screenshots and Files - Upload and Post in Seven Forums
Screenshot with Paint


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Has anyone ever heard of a regular HDD and CD/dvd drives (IDE)
listed as SCSI drives in device manager?

A:IDE Drives listed as SCSI

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When I open Bitlocker Drive Encryption Manager in the Control Panel neither of my hard drive partitions are listed, it's just blank underneath the heading where the hard drives would be listed.  The control to turn Bitlocker on or off for the drives is also not shown because it thinks there are no drives.
When I try to do a repair installation (inplace upgrade) there is an error message that shows up fairly quickly that says:
"Setup was unable to determine if BitLocker Drive Encryption is in use" and the repair installation fails.
Windows Explorer has no problem seeing the drives and I can freely open any drive, directory or file and read and write to them.  How do I get Bitlocker to see the hard drive partitions?

A:Hard drives not being listed

Which version of W7 are you running [x32 or x64]
Is it current?
What security program is installed and is it current?
Keep us posted

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I recently had some troubles with my computer which i use a RAID array for my drives. Well since i couldn't gain access to Windows, I decided to put a hrad drive in that has an operating system. Now that everything is loaded up I don't see my RAID drives listed in my computer even though I see that the computer recognized the drives in the device manager. Anyone have any ideas to how I can get around this and gain access to my drivers?

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Hi: we have a Supermicro server with an Intel C600 series controller and we would like to use some of the ports and their disks as removable devices, to allow to copy media from one server to another. I mean:
- The controller has 4 ports with 4 disk on each, 16 disks in total
- The first 4 ports will remain the same, not removable (OS in Raid 1, Media in Raid 0)
- The other ports (2-4) will be used with SATA SSD drives and we need to remove them via Eject hardware (as an attached hard drive) and then being able to attach them to the backup server to read the media.

So far as I know, there's a DWORD I may need to add in the registry, but a little help would be more than welcome to solve this.

This is the opposite way, to not allow the HDD to be ejected.

Thanks in advance!

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just recently I've noticed that there are a number of removable drives shown as connected in Windows Explorer - even though there are no drives connected.
As I attach a drive a new drive is added, but when I remove the drive it still shows in the list in WE.

Anyone any ideas how to correct this??


A:Removeable drives still listed when there's none attached

Do you have a flash card reader on the system if so the drives you are seeing are the empty slots from the card reader.

Check Folder Options/View and see if Hide empty drives in the computer folder is checked or not

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the only thing I saw when I went to Administrative Tools -> Computer Management -> Disk Management was this

DVD (F:)
No Media

My other drives are not listed. I have a C drive on which Windows XP is installed. It also has a secondary partition D with back-ups of program and system files. I also have another partition E which was reserved for Vista though I never installed it. These drives are listed in Explorer. Any thoughts as why this might have happened.

A:Not all drives listed in Disk Management

Control Panels > Administrative Tools > Computer Management > Disk Management...

...does the volume appear there?

(If it does, see if it has a drive "letter". If it doesn't, give it one. It should then appear.)

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I am posting here because I have seen the most relevant information about bitlocker.
I have no idea why but two different fixed SSD drives are being listed as to go under bitlocker. I have no idea why or what to do about it.

One is a Samsung 840 EVO, the other a Crucial Mx100. A third SSD, a Samsung 850 Pro which is the OS drive is working correctly under bitlocker.

Anyone seen this before or have any ideas how to proceed? I am using Windows Server Essentials 2012 R2, and I know this is a WIndows 8 Forum, but I can't find relevant information anywhere, this seemed to be the most knowledgeable site, and I imagine the problem may be the same in each.



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Hello to all,
Has anyone else ever experienced this ? I'm upgrading and building a new barebones kit with a WD 1 TB drive and I stuck in my old case to format it from my older but still running great PC. Upon entering Disk Management there is no "+" sign out to the left and NO DRIVES ARE LISTED not even my current running "C" drive. Not too long ago I formatted another drive using the same component and it was ALL there, that's how I formatted a drive I put in a external enclose for extra storage. But it's gone now. What am I missing ? This is my 4th barebones kit build to give you some idea of my expertise, not a "guru" but NOT "totally lost" either. Any help would be greatly appreciated ! One last thing, when I first put the drive in the new case I went into the BIOS and set it to "boot from CD ROM" and I NEVER got the Windows install CD to boot, I also never got the default Windows install screen option to "boot from CD" or "boot from HD". I'm pointing fingers at a bad drive but using the bootable rescue disk from KillDisk (that's all I did was boot with it, nothing else) IT DOES "see" the new drive but says the partition is inactive. I've even tried WD bootable HD utility from their website and that won't boot either. HELP !

A:No hard drives now listed in Disk Management of a well running PC

Is this an ide drive? If so insure that the jumper settings on the drive are correct. If it is and they are see if bios detects drive?

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I know this question has been asked across different forums throughout the net. However, after I've almost tried everything now to solve this issue, I'm finally addressing the Lenovo community hoping to resolve this issue. Issue: Bose bluetooth headset QC35 gets successfully connected to my Lenovo T530 but doesn't show up as an audio device under Win10 Pro. In first stage, the connection seemed to be "fine" as the device name of the headset (configured through the Bose app) appeared under Win10 device manager. Already tried: 1. 3 different bluetooth USB dongles2. Inbuilt Broadcomm bluetooth device3. All imageanable settings within Windows4. Different driver sets5. Bose hotline (very unsatisfying support)6. Bose shop (as well very unsatisfying and useless answers)7. Windows support (very, very unsatisfying support)8. Completely deleting the headset from Windows (including driver)9. Resetting the headset Overall, the outcome is that I still can't use the QC35 as a bluetooth headset with my T530. Trying with different other notebooks and Apple devices worked fine. Looking forward to receiving your much appreciated thoughts and possible ideas on how to solve this problem.

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This appears to be a "feature" and not a "bug."  I would very much like to boot from external Thunderbolt drives to work with different operating systems.  I request that Thinkpad engineers update the BIOS to allow seeing external Thunderbolt drives at the BIOS boot menu.

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My stupid LG cell phone is listed along with may harddrives in windows explorer. As far as I can tell, it serves no function being there, but whenever I accidntally click on it, explorer crashes. How can I remove it?

A:LG cell phone listed along with hard drives - causing crashes...

When you first plugged it in, I would think Windows Update installed a driver. Maybe you should see if LG has software for it. The phone should show up as a removable device, in explorer. My Windows phone does.

It may or may not be the best idea, but it can be uninstalled in Device manager. But I believe it should show up when connected. But, as I said, it can be uninstalled. Right click the LG phone and select uninstall. I would try the Update Driver first, though.

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Whenever I plug a joystick in the joystick port it doesn't work.

Under Game Controllers in control panel it lists the joystick but has its status as "not connected", even though it is plugged in. This is the same with both my Saitek and MS Sidewinder even after installing them both correctly. I've tried one at a time but it's the same result.

My soundcard is C-Media 18738/C3DX and I have Direct X 7.0a. I recently re-installed my soundcard and wonder if that has something to do with it, because the Sidewinder was working OK before, albeit through the USB.

If anyone has any ideas I'd be grateful.

A:Joystick listed as "not connected" even though it is!

In the device manager have a look and see if the game controller got installed or if it's been disabled.


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Every once in awhile, after I restart one of my computers, I get a message that says not all of my drives were able to be reconnected. Is there a way to disable this message so it doesnt come up when that happens?

A:Not all drives connected...

if you are using network drives mapped in explorer, then i know there is a way, but would have to let someone else help here.

xp is not my thing.

if you are saying that sometimes your own local drives arent starting up, then something is wrong.


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In the past couple of days i've found that all my e-mails and facebook have been hacked, and seemingly remain hacked even though i've changed all the passwords etc. I've ran a full scan of my Microsoft Security Essentials that has found nothing, but i want to make sure that my computer isn't completely compromised (thus rendering password changes useless). I'm slightly concerned about something called "Nethood" that seems to have appeared on my system, and i don't remember seeing it before.

Any help would be appreciated. I'm not the best with computers and this would really put my mind at rest. Thanks.

Below is the result of my Hijack This Scan:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:23:04, on 10/05/2011
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\... Read more

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I am planning on doing a backup of my system drive (C:\) prior to an upgrade to Windows 7 from Vista (just in case something goes wrong). When I go to do the backup, the utility views 2 other partitions as system drives (h:games and e:Hard Drive). They are not system drives, but do have "System Volume Information" folders. (They were probably copied there in the shifting around process when I migrated files from an old computer to this computer.)

I cannot delete the System Volume Information folders (which I thought might be causing the problems). Since the additional 2 partitions add over 250 gigs to the backup, I don't want to just let them be backed up with the system volume (c:).

Any suggestions?


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I've had a 500GB Maxtor Basics External hard drive for about a year now and I've just bough a 640GB Maxtor Basics External Hard drive.

They are both working fine when they are plugged in alone
the problem starts if I try to have both of them connected to my PC together, the second hard drive that gets plugged in (doesn't matter which one it is) gets "USB device not recognized or has malfunctioned"

I tried changing the drive letters, the 500gb to "Z:" and the 640gb to "Y: "
I also tried changing the USB sockets they are plugged into but they still dont work together.

also since this error started my 500gb hard drive displays "Total size 500GB" in Windows Explorer but if I go to "Disk Management" it says its "595GB"
How can a 500GB hard drive show up as 595GB?

What do I have to do to get both Maxtor drives connected to my PC at the same time?

also the 500gb drive sometimes displays an error about "Delayed write failed
I have included a screen shot of the message

A:Cant have 2 Maxtor drives connected together

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I have a couple of external USB hard drives connected to a PC through a USB hub

Safely Remove Hardware shows something like this:

Eject External HDD
- My Book (G)
- Cavalry (H)

In XP I could remove either hard drive without affecting the other...
with Windows 7 Ultimate (both RC and RTM) I can only remove the entire hub by clicking on "Eject External HDD", clicking on either of the drive entries has no effect.

I do not have any drivers for these USB devices installed and everything else seems to be working fine.

I would appreciate any info on this issue.


A:External USB drives connected via a hub

Hello FrizzleFry Welcome to the Se7enforums!

I never even use the safely remove hardware option for plugging and unplugging flash drives used on a hub here for various things. I do have a wav file assigned for connecting devices and disconnecting devices however to alert to any problems.

Here I simply go into the Disk Management tool and assign each flash drive it's own logical drive letter since all were reformatted to NTFS with the exception of a few usb keys made up for GParted or an installation key for one of the RCs at present. Once the original factory stuff is reformatted right off any of the drives for the NTFS volume then seen you never see the safely remove popup appear.

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Hey. Recently my hard drive went bad. THe power supply blew and took it out. I went into Dos and discovered that my information was still on it. And that stuff can't be reaplaced .

I bought a new hard drive (also 80GB) and hooked it up as my primary, and the other (the broken 80GB) and the primary slave. When i boot up, both drives are picked up (acording to BIOS) but when i get to Windows, only my new Hard drive and it's partitions are visible. Is there anyway i can make the other drives visible as well? I really need to copy that information. I formated the C: drive on the slave becuase i thought that the operating system on it may have been cuasing problems, but that didn't work .

Please Help me! Im Using Windows98SE.
Thanks a ton.

A:Have 2 drives connected, can't get second one visible

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I just want to say know next to nothing about computers. I have symantec and run scans about every other day. It was fine yesterday. Out of nowhere earlier tonight symantec popped up and said I had 15 trojans. Ran it in save mode and it said the same thing. I downloaded malware bytes it found 5 trojans. I downloaded spybot search and destroy it found a few cookies, no trojans though. Each of the scans said "no possible fixes at this time" about the trojans.Now, I'm not getting redirections, pop-ups, and I haven't noticed my laptop running slower or anything like that, so Im not sure whats going on.Anyway, I saw some forums say this is a good resource. So I ran it and I've attached my log. Thanks.Sorry, here is the loganyone?EDIT: Please be patient. There are over 290 unanswered topics in this forum at present and the current average wait time to receive help is 9 days. ~Budapest

A:Computed infested with Trojans

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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I have Vista Home Premium SP1.

When I connect some devices like an iPhone or a Digital Camera, it doesn't show up as a drive in Explorer.

When I open Device Management, the errant device appears under "Portable Devices", with an error icon, and shows the following message in its properties:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Other devices like an external hard disk don't show any errors and also show up as drive letters.

Can anyone help?
Thanks in advance.

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Hello Gurus
Does a hard drive connected via external IDE to USB adapter go to sleep? Anotherwords, is sleep controlled by the operating system or by the controller board on the hard drive?
Hard drive is Maxtor 6L250R0 if that matters.
I'm hoping it won't go to sleep. I need it awake 24/7/365 for video on demand.
Thank you!

A:Hard Drives Connected Via USB - Sleep?

Unless you you set it to sleep,it won't go to sleep mode.So don't worry,it should be good for the job you want it.

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I have an older, non-functioning PC that has four internal Western Digital Caviar EIDE hard drives (WD1200, 136AA, and two 450AA). Before I donate the PC and drives, I temporarily removed the drives; I want to examine them to make sure they don't contain any sensitive data.

I have a simple EIDE-to-USB connection kit that I was hoping to use to view the contents of these drives from my Windows 7 PC (a Dell Studio XPS). I connected the first drive. Windows detects the drive upon connection but it doesn't appear in Windows Explorer. "Devices and Printers" lists the device as "USB Mass Storage Device" but the properties don't say much; on the General tab the manufacturer, model number, and description are all "Unavailable". The model is "USB Mass Storage Device". The category is "Storage device". On the Hardware tab, Device Manager listed the drive as "Unknown device".

I tried the Windows Troubleshooter tool, but it says that it 'couldn't identify the problem'. I tried the other drives and had the same result. I also tried numerous USB ports on my PC and had the same result.

How can I make Windows 7 see these drives? Is a special driver needed to view drives connected via an EIDE-to-USB connection kit?

A:Can't access drives connected via an EIDE-to-USB kit

Make sure the jumper on each IDE HD is set to master.



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I am running Windows Experience Index (System Rating), but at the middle when the test running, an error message show "The Windows Experience Index for your system could not be computed" "Could not measure video playback performance"....please, anyone can help me what can  I do..???Sorry for my English...I'm used Intel Pentium 4 CPU 3.00 GHz, DDR2 RAM 1GB (Exclude Onboard VGA), OS Windows 7 RC 32-bit, VIA Chrome9 HC IGP - 64MB onboard VGA, Display 1280x1024, and I have free disk space up to 30GB..... And I've been updated all of my driver to the latest version with Windows Update.

A:Windows Experience Index Could not be Computed

Andi, The reason you're seeing this message is because Windows 7 allows for video decoding to be performed by the GPU, but yours is relatively old and does not support the new video acceleration introduced with Windows Vista and Windows 7.-Alex

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What do I do I have intel i5 750 2.7 gh and I am on windows 7?

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Tossed together a frankenputer with some parts laying around. Was working great today. Went out did some yard work, came back later and it won't start. It tries but won't post. If I unhook both HDD's and the CD it will post. Hooking any HDD up stops it from even posting.

Very odd. Any ideas?

Solved: Power supply

A:Comp posts fine without any drives connected...

With the frankenputer, have you installed in of the mobo drivers from the mobo website? If that doesn't work...try a BIOS update. Follow your mobo instructions to the letter, otherwise you can brick the computer - make it a giant paper weight.

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I have an ssd and hdd already connected to one sata power cable and was wondering if I can connect a third (ssd)?

I'm sure my psu can handle it!? but I just need some reassurance it can

Thanks in advanced!

A:can you have 3 drives connected to one SATA power cable?

Yes, if the cable has 3 or even 4 sata power connectors on it, you can use them all, the PSU puts out more power when it has to.

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Seems to be several opinions on this as I Google, so thought to ask you all here.Lenovo P51S with Ultradock. Two USB hard drives attached to the dock. Both set for "Quick Removal" in Device Manager.Do I need to "safely remove" these drives before hot undocking and docking? Some say no and that would be much preferred.Appreciate your thoughts.

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So I messed up pretty hard. I got a new hard drive and I have been trying to make it my boot drive by cloning my old hard drive to my new hard drive. I never altered the old hard drive (99.9% sure of this). I was never able to clone and then add unallocated space to the partition, and i spent hours on it so I just said **** it, so I put the new hard drive (wiped) into a new comp I am building.

Here is the issue now. My old comp won't start up unless both hard drives are present. With the old hard drive it just won't start up. With the new hard drive it says I am missing windows files. this is odd because the new hard drive is wiped clean. Not even a partition, all unallocated space. Windows will only start up if I have both hard drives connected to my comp, and even then I can't even show the second drive in Disk management OR My computer.

I really need help. Appreciated.

-Windows 7
-Phenom Quad Core 3.2 ghz

doubt any other specs matter for this issue. I can not remember what motherboard I have.

A:Can not boot computer, unless two hard drives connected.


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I have an HP tower I've been given to find out what the problem is. It freezes sometimes at the very first HP blue screen, and at other times indicates cannot find proper boot device message. I went into setup, and found that nothing at all is being seen in terms of SATA connections. 1st drive through the 4th drive indicate that there is nothing at all connected. I currently have the hard drive, and two DVD drives hooked up to the SATA motherboard connections. I've scanned both the hard drive and RAM for integrity. Both test good. So ultimately I am thinking the motherboard is toast, and perhaps a power surge is responsible. Any thoughts?

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I am using a work provided laptop with Windows 7 Enterprise (64 bit) installed. I booted up my laptop and in was in classic view and my wireless was not working along with some other features too. I right-clicked and went to "Personalize" and then it said "Troubleshoot problems with transparency and other Aero effects". I click on it and go through the troubleshooter and it says under "Problems found" "The Windows Experience Index has not been computed". Then when I got "My Computer" and go into "Properties" I click "System rating is not available" and then "Rate this computer". When I do that I get this below.

" The Windows Experience Index for your system could not be computed. Cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component. "

I tried booting into 'Safe Mode' but it wouldn't recognize my password, note this a work laptop and it has a password when I boot normally it lets me through and recognizes my password but in 'Safe Mode' it doesn't.

Could I please have some help. Thank you.

P.S I have included an image of the problem I am having. (If you would like the link go to: http://oi57.tinypic.com/14mylxz.jpg)

A:The Windows Experience Index for your system could not be computed

Quote: Originally Posted by Glass


I am using a work provided laptop with Windows 7 Enterprise (64 bit) installed. I booted up my laptop and in was in classic view and my wireless was not working along with some other features too. I right-clicked and went to "Personalize" and then it said "Troubleshoot problems with transparency and other Aero effects". I click on it and go through the troubleshooter and it says under "Problems found" "The Windows Experience Index has not been computed". Then when I got "My Computer" and go into "Properties" I click "System rating is not available" and then "Rate this computer". When I do that I get this below.

" The Windows Experience Index for your system could not be computed. Cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component. "

I tried booting into 'Safe Mode' but it wouldn't recognize my password, note this a work laptop and it has a password when I boot normally it lets me through and recognizes my password but in 'Safe Mode' it doesn't.

Could I please have some help. Thank you.

P.S I have included an image of the problem I am having. (If you would like the link go to: http://oi57.tinypic.com/14mylxz.jpg)

Welcome to the Seven Forums.

It is ... Read more

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PC is booting to startup animation but not moving past. Started up windows repair and recovered to earlier point. No dice. Loaded up CMD in the start-up repair and ran a bootrec.exe /fixboot. Error. Bootrec.exe /scanos, None found. Which is weird because it boots into the start-up animation so that has to be coming from somewhere. Diskpart, list disk. It is not even showing that there is ANYTHING on the PC. Just telling me nothing is found. Booted into Ubuntu and looked for the disk, it's there are working. Not sure how to proceed from here. Any advice?

A:Diskpart Showing no connected drives while in 7 Startup repair

Maybe a boot sector virus?
What Is a Boot Sector Virus? - Overview
Since you can boot a Linux disc I'd put in a USB drive and try to recover the data, anything created on the computer and that exists nowhere else, then proceed with some of the suggests to clean the drive, maybe use GPARTED to wipe it.

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How can erase all history of USB connected drives and CD-ROMs from my registry?
(cmd--> regedit --> hkey_local_machine --> system --> contorlset001 & controlset002 & currentcontrolset --> enum --> usbstor)

A:How can erase all history of USB connected drives and CD-ROMs from my registry?

As I known, when we connect any USB drives or CD-ROM to a Windows computer, the USB device will be recorded deep inside Windows for the convenience of automatically

making the drives available without checking and reinstalling the drivers.
All the USB Device Entries are stored in Windows Registry Under USBSTOR registry key that contains sub keys which are created whenever you plug a USB Device

in your PC or Laptop. You can Find this Key here HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR but you will not be able to delete the Sub keys Entries and

even if you did managed to delete them there is no guarantee that your USB Device History will not be recovered because Whenever you connect USB Devices to your system their Entries Spread through the Registry so it becomes pretty easy to get all the USB Device
History from Your PC or Laptop.
You may download USBDeview from 
http://www.nirsoft.net/utils/usb_devices_view.html. to erases all traces of connected USB Drives and CD-ROM.
Please note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Hope it helps.
Blair DengBlair Deng
TechNet Community Support

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Good Day All just wondering if there is a way to create a desktop shortcut that would shut down make safe to remove all connected USB type hard drives rather than doing it one by one via the lower right corner

Many Thanks in ADV

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I'm not sure if this should be in the BSOD, hardware, or software section as it involves them all really. Please move if appropriate.

OS: Windows 7 64 bit retail
Hardware approx two years old. OS install between 1.5 and 2 years ago (upgrade from XP). Repair install performed two days ago.

Requested permon report etc attached.

I intended to have my computer set up so that:

-Hard Drive 1 (small SSD)
*Windows 7 hidden partition
*C Drive with usual Windows files plus some programs

-Hard Drive 2
*Partition containing other programs especially large ones (games)
Recently I disconnected Hard Drive 2 which SHOULD have only non-Windows files on it. With this Hard Drive disconnected, Windows BSOD's during boot (just after the lights recombine to form the Windows logo). This problem is solved by reconnecting Hard Drive 2.

BSOD code:

0x000000F4 (0x0000000000000003, 0xFFFFFA800FB3B30, 0xFFFFFA8005FB3E10, 0xFFFFF8000337A300).

Is there a way that I can fix this so that I could use Windows with only Hard Drive 1 connected?

More details following, but the above describes the effects of whatever the problem is.
Things I have tried:

- Turn on computer with only Hard Drive 1 connected, wait for BSOD and restart, then run system repair (tried multiple times as recommended in many places online)

- Perform repair installation. I had to connect both ... Read more

A:BSOD occurs at boot up unless two hard drives are connected


The pre 2009 version of this driver is a known bsod cause.

Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (notbefore).

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All of my apps (Excel, Word, Adobe) show the files I opened via an external hard drive. I need desperately to erase any history of the USB hooked up and the previously opened files from showing up anywhere in Word, Adobe, Excel, or anywhere for that matter.

Please help.

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Lenovo P1 (20ME) running Windows 10 1803 does not connect to mapped network drives on log on.  After  log on, mapped network drives show as not connected (red x) but when selected, will connect.  Issue does not occur when ethernet cable is connected directly to the laptop.  This is causing an issue for users running automated programs. 

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So I just overclocked my processor a few points, and upon booting up my computer, the Aero theme was 'busted.' I tried running the troubleshoot, which claimed I had no issues.

I opened up the Windows Color option, and was greeted with only a Windows 94 looking theme option. (images below) Everywhere I look has no information on this issue.

I fail to see how overclocking my processor only a little bit would cause this issue. All of my drivers are up to date, my computer can easily handle the small amount of overclocking I did, and windows is up to date.
I tried going to Performance and Information and Tools and using 'Re-run the assessment,' and I get 'The Windows Experience Index for your system could not be computed.'

I run with a NIVIDIA GeForce GTX 550 Ti and a 990FXA-UD3 motherboard with an AMD FX-4100 Quad-Core Processor now overcloacked to 4.2 GHz with dual monitors.

I have 12 GB of DDR3 RAM and my OS is Windows 7 Home Premium 64bit.

Please help.

Windows 94-esc Option Only

A:No Aero theme - Widows Experience Index Not computed

I assume you clicked on the previous theme you built and still no changes ?

There is no reson to OC that cpu.

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Hi all!I have a Lenovo M73 Tiny (10AY) with two external hard drives connected (Western Digital 4TB easystore & Western Digital 1TB MyPassport). Both are formatted as exFAT (Mac/PC household). When turning on/rebooting with the drives connected the system gets stuck at the Lenovo screen. Once drives are removed/rebooted the system will fully boot. Should note that I'm using Windows 10 LTSB. Any suggestions would be greatly appreciated. If you need any further information about the system, let me know.

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Hi, I'm working with a new PC build that uses a 60 GB SSD for its boot drive, and which is also reusing some "old" SATA HDDs for storage.

At the time I installed Windows 7 Ult 64, I had only a new SSD plugged in, and the bios was set to AHCI mode. The installation went fine and I was able to boot into Windows afterwards without issue.

Then, I connected a WD Caviar Black SATA HDD to use as storage, with the SSD being the boot drive. With both of them connected, Windows will not get past the Starting Windows screen.

I made this video of the program before I understood that it was a drive controller issue: Startup problem - YouTube
In it, you can see that Windows boots fine in AHCI mode with just the SSD plugged in, but that when the backup SATA drive is also connected it doesn't get past the Starting Windows screen.

For the record, this Caviar Black HDD was my previous boot OS, and it also has a Win7 install on it (which I've renamed the base folder of), but it is not booting from that HDD. Also, I have tried the same thing with other "old" SATA HDDs that do not have any previous Windows install on them, and the result is the same thing which is shown in the video.

I do not understand why, and don't know what to do about it. All help is appreciated, thank you!

A:Cannot start Win7 in AHCI mode when multiple drives are connected

Have you scoured the BIOS for any other setting relating to AHCI? I seem to recall at least 2 different settings for it on my ASUS motherboard. Also look for any settings that might relate to hard drives, bootup, anything like that. How much of the BIOS did you change from its original settings?

Also, have you gone to the motherboard's manufacturer and installed every last driver for your version of windows? I found this, but it seems like a short list (considering some of these were for different versions of windows)

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