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unexpected blue screen error only when I shut down my pc

Q: unexpected blue screen error only when I shut down my pc

Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file
I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111312-17628-01.dmp
C:\Users\Ruzan\AppData\Local\Temp\WER-30435-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
what am I supposed to do? I wish I can avoid formatting.

thanks for your help

RELEVANCY SCORE 200
Preferred Solution: unexpected blue screen error only when I shut down my pc

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A: unexpected blue screen error only when I shut down my pc

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:CrystalDiskInfo - Software - Crystal Dew World
Screenshots and Files - Upload and Post in Seven Forums
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Hard Drive Diagnostic Procedure

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RELEVANCY SCORE 85.6

Blue e screen
os version 6.1.7600.2.0.0.768.3
Locale ID 1033
BCCODE: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800164D5D6
OS VERSION: 6_1_7600
SERVICE PACK: 0_0
PRODUCT: 768_1
 

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RELEVANCY SCORE 84.4

I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: e4
BCP1: 0000000000000002
BCP2: FFFFFA800AB72780
BCP3: FFFFFA800AB727A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102815-12043-01.dmp
C:\Users\MyName\AppData\Local\Temp\WER-21060-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

====

I'm trying to use the DM log collector mentioned here: Blue Screen of Death (BSOD) Posting Instructions
It says "takes a while" - can I expect it to take more than 10 minutes?


14:32:41.07: Creating the archive
done

14:32:41.08: Copying mini dump files
C:\Windows\minidump\102815-12043-01.dmp
1 file(s) copied.
done

14:32:41.08: generating dxdiag report (takes a while)

A:Blue screen, unexpected shut down, have minidump

Please read BSOD Posting Instructions

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RELEVANCY SCORE 84.4

My computer shuts down unexpectedly and indefinitely.
Also, whenever i restart my computer within 20 minutes after shutting down, it shows a blue screen saying some fatal error has occurred and the system has been shut down.
I re-installed windows vista but that did not help.
Please help me in this regard.
Your help would be highly appreciated.
Thank you.

A:unexpected shut down and blue screen problem

If it was a Windows problem, re-installing it (which you've done) should have fixed it, but since it hasn't it's very likely a faulty hardware issue.

Start by testing the hard drive with Seagate SeaTools for DOS. Click "Downloads" here: SeaTools | Seagate

To use SeaTools for DOS you need to make a CD from the downloaded ISO file. You can do that by installing & using IMGBurn from here: Download ImgBurn 2.5.7.0 - FileHippo.com

When you've made the CD, boot your faulty PC from it (you may first have to set the CD-ROM drive as the first boot device in the BIOS settings).

If the hard drive passes okay, next test the installed RAM with Memtest86 from here: Memtest86+ - Advanced Memory Diagnostic Tool
Like SeaTools for DOS, Memtest86 requires that you make a CD from the ISO file and boot your faulty PC from it.

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RELEVANCY SCORE 82

i just bought a lap top a month ago. I did not buy a year's guarantee...so now i have this problem ...i cnt even take this back to the store ...
okay so like a week ago, i start getting this message when i close my laptop while its still running or whenever i shut it down..."there was unexpected shutdown...send problem information...etc" and now when i insert something in my usb outlets like my wireless mouse or a printer, and when i disconnect it takes me to a blue screen adn shuts down my computer...

I also had to system restore my computer becuase it asked me that in the beggining of my start up...
Right now i can start up my comp and open programs but i need to resolve this problem...i talked to an microsoft assistant and she told me that i need a expert to help me becuase i did not install a program correctly and that did not install drivers...i assumed that this vista would come with everything ...but idk i need help asap...
 

A:Solved: Windows Vista BLue screen and unexpected shut downs?

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RELEVANCY SCORE 75.2

A few months ago I built a new computer and did a fresh new install of Windows. Shortly after that it began to start up abnormally every other day for no reason. I have no idea what is causing it. Every time I shut down the computer, I use the shutdown option in the start menu. I see it shutdown normally but the way it starts up occasionally seems to suggest otherwise.

What happens, is after starting up a blue screen appears briefly and then goes to the black screen where it says windows has shut down unexpectedly. On the black screen you can also choose whether to do a normal startup or go to repair mode. If you pick repair mode it just loads for about 10 minutes and says the problem can't repaired. You can also choose system restore but I never do that. So usually I just choose to start normally and then it starts up like normal with no issues.

That might not sound so bad, but it's making me worry about what's wrong with my PC. Constantly starting up like this can't be safe for it. What's worse is that today instead of starting up normally after choosing the normal startup option, it went back to the blue screen and kept doing it every time after I chose the normal startup option. It seemed like an infinite loop.

What's causing this problem?

A:Blue screen on start up with "unexpected shut down" message

Please tell us what that BLUE SCREEN says....

Your 2nd paragraph 2nd line, you meant unexpectedly, right?

Do this from a START | <search box>
SFC /scannow
That will verify your windows files install.

You have virus scanned the system? Rec: Malwarebyte's free scanner if you haven't.
Get it here:

Malwarebytes Anti-Malware - CNET Download.com

Get all the info from that BLUE SCREEN, and report back, we needz it!

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RELEVANCY SCORE 74

Hello,
I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I get there before a crash) would some times freeze or worse cause a blue screen error. Please help. I've uploaded the file from the dm log collector. I'm doing this in safe mode.

I wasn't able to get the blue screen error code but I got this from running check for solution in control panel.
Problem: shut down unexpectedly
Files that help describe the problem:
112814-22838-01.dmp
sysdata.xml
WERInternalMetadata.xml

A:Blue Screen Error, Unexpected Shutdown

Welcome to the forum.

The BSOD was caused by K9 parental web filter.

Please remove this software and see if the BSOD's stop.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

Download and install the software
Opt for Advance Mode while uninstalling which allows you to remove leftover registry.
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems


Driver Reference Table


Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\AL-MARISSA-PC-Sat_11_29_2014_163815_54\112814-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a54890
Debug session time: Sat Nov 29 07:43:09.877 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:20.594
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded modu... Read more

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RELEVANCY SCORE 73.2

My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.

A:Windows 7 Unexpected Shutdown Blue Screen Error

  
Quote: Originally Posted by Studioman


My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.



Two of the three (at least) ppoint to memory (memory exceptiosn) as the cause.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Also note the older drivers listed below that could use upgrading.

Let us know if you need help
Ken


Code:
btwl2cap.sys fffff880`07dc6000 fffff880`07dd2000 0x0000c000 0x49d6a9bd 4/3/2009 20:28:45
spldr.sys fffff880`018c4000 fffff880`018cc000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 ... Read more

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RELEVANCY SCORE 72.4

No idea, the screen just went black and the computer restarted

A:Unexpected shutdown; no blue screen but got BSOD error report

A single crash dump is not enough. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffffffff807, 0, fffff800032f4527, 0}
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExfReleaseRundownProtection+7 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffffffffff807, memory referenced.
Arg2: 0000000000000000, val... Read more

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RELEVANCY SCORE 69.2

Lately I have been getting a blue screen error message stating..

PAGE_DEFAULT_IN_NONPAGED_AREA
Stop:0x00000050 (0xe1554000, 0x00000000, 0x804D9452, 0x00000001)

My computer immediately shuts down when this happens.
Now this usually happens after completely booting up after its been shutdown overnight. The way I've been dealing with it is by booting into safe mode and using system restore to go back to the previous day. This has been working except now when I go into system restore there are no restore points!

This never happened before I used Advanced System Care to optimize my system but even after rolling back the changes I made it still does it.

Please help!!
 

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RELEVANCY SCORE 69.2

Hi all,

I have a new laptop got it about 2 - 3 weeks ago.

It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

On about 4 occasions I have been prompted to start the machine in safe mode, after it starts up I have received the following error code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80079CAA10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800AE4F270
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050511-35521-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-60699-0.sysdata.xml


I am also attaching the minidump files as I have seen others request them.

Can anyone let me know what's going on?

It is a brand new computer and a little unnerving to see these errors.

Thanks a bunch!

Kim

A:Blue Screen shut down error

Dumps point to netw5s64.sys, Intel Wifi driver
Update it using update utility: Intel? Driver Update Utility or http://support.dell.com/support/down...&catid=&impid=


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80079caa10, fffff80000b9c518, fffffa800ae4f270}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079caa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800ae4f270, The blocked IRP

Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa800ae4f270

DEVICE_OBJECT: fffffa800a40e050

DRIVER_OBJECT: fffffa800a49b650

IMAGE_NAME: NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e

MODULE_NAME: NETw5s64

FAULTING_MODULE: f... Read more

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RELEVANCY SCORE 68.4

Hi all,

I have a rather new laptop (about 5 months old).

It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

I have been receiving a blue screen error: here is the latest information

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80079CAA10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800AE4F270
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050511-35521-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-60699-0.sysdata.xml


I am also attaching the minidump files as I have seen others request them.

Can anyone let me know what's going on?

Thanks a bunch!

Kim

A:Blue Screen Error & windows shut down

Hard to be certain but it seems to be pointing at logmein stuff conflicting with windows update and power management.

This would make sense being as how they have no updated their software since shortly after vista was released.

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RELEVANCY SCORE 68.4

Hello
I have a friend running xp, not sure of any other info about the PC, but when she tries to shut down the PC it gets to a blue screen and then just hangs there until she hits the power shut down button. It will not shut down on its own. I think it is a application hanging but don't know how to find which 1.
 

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RELEVANCY SCORE 68.4

Hi everyone. I keep getting a blue screen error with the PC shutting down. This has happened a few times before in the past month and I could not see what the error was until I changed some setting so that it doesn't immediately restarts but instead shows the error. Here is the error I am getting:

Blue Screen Error said:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, press F8 to select Advanced Startup Options, and then select Safe mode.

Technical Information:

**STOP: 0x000000D1 (0x0001A400, )x00000002, 0x00000000, 0x0001A400)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further asisstance.Click to expand...

When I got online again, I reported the error to Microsoft and received this webpage:

http://oca.microsoft.com/en/response.aspx?SGD=fcf78f2c-18be-426b-a7a5-b5e23608a203&SID=... Read more

A:Windows XP Blue Screen Error and Shut Down

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RELEVANCY SCORE 67.2

Hi,
I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the comp... Read more

A:Computer restarts on shut down OR blue screen- 'stop windows has shut down to protect' screen

Hi .Ati2mtag.sys is a video driver, installed for any system possessing an ATI video card/chip.http://www.file.net/process/ati2mtag.sys.htmlHaving possessed various ATI cards previously...I can attest that yours is a fairly common situation. I suspect that the driver has been somehow damaged and needs to be replaced by an undamaged version.What I would do is, once the system boots, remove the installed video drivers (using Device Manager)...then reboot and reinstall the drivers.How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/ The STOP0X0000007A noted in the error message...indicates that this is a hardware error. Component drivers are considered hardware, so I would try the uninstall/reinstall for the video drivers.As for shutdown problems...every version of Windows has those. Some have solutions, others are more obtuse. You might take a look at Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 AND Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm If you read through the links provided, you will see that the suggestions made by Toshiba personnel...followed a known, logical sequence.Louis

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RELEVANCY SCORE 66.8

i have dell inspiron 3558 when i charging my pc and watching videos on you tube my pc get a blue screen error  locale id 1033 bc code c2 and my pc restarts but when i charge my pc on another socket it works fine  when pc gets blue screen my pc makes sound for a while tell me why this happens PLESE!!!

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RELEVANCY SCORE 66.8

Lately I receive a blue screen error when I shut down XP (I disabled automatic restart - which is what it would do). I've tried shutting down in safe mode and I have no problems so it isn't an issue with the tower. It may be a problem with one of my drivers or my Windows registry. What action should I take from here?

A:Blue screen error when I shut down - safe mode has no problems

What does the Blue Screen message say? http://technet.microsoft.com/en-us/l.../cc750081.aspx

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RELEVANCY SCORE 66.8

I have a Compaq Presario notebook running Win XP SP2 (OEM). A couple of months ago I updated a host of drivers using my Compaq/HQ diagnostics program although the system was running smoothly. (I thought I was doing good PC maintenance and making the system run more efficiently. But I sure learned the lesson, "why fix it when it ain't broke.")

So now two months later when I want to shut down, the system instead reboots, then a Stop error appears (blue screen) that states in short:

-----------------
A problem has been detected and windows has been shut down to prevent damage to the computer

IRQL NOT LESS OR EQUAL

Check if any new hardware of software properly installed. Disable or remove new hardware or software. Disable BIOS memory options such as caching and shadowing.

Stop: 0x0000000A 0x00000002 0x0000001 0x804E357E
------------------

The above error did not start immediately after the driver updating. It has only been in the last week or so that their frequency has increased. I cannot recall any longer which drivers I updated nor can I identify from the above Stop error which driver to disable. I've tried repairing Win XP using my OS CD as per Compaq tech support but this did not help. Now they are recommending a full reformatting of the hard drive and reinstalling Win XP.

Any input before I do this drastic step? Can anyone identify what those Stop parameters mean and which software or driver they refer to?

Thanks in advance.
 

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RELEVANCY SCORE 66.8

Hi, I have been getting this Blue Screen Error more and more often when I start my computer. In brief it says windows has been shut down to prevent damage to your computer...

*Check you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the Mfg for driver updates. Try changing Video Adapters.

*Check with your hardware vendor for any Bios Memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced StartUp Options, & then select safe mode.

*Technical Info **stop: 0x0000008E (0x60000053), 0x804E37EE, OxF7BCC71C, OX0000000 *Beginning dump of physical memory. physical memory dump complete. Contact your system adm or Tech support group for further assistance.

When I send an error report, I get these instructions back:
Blue screen error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.
The following troubleshooting steps might prevent the blue screen error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.
Steps to solve this problem (Summary)
Download ... Read more

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RELEVANCY SCORE 66.8

Hi folks,

I'm having a problem with my Dell desktop I'm hoping someone will have the solution to.

I'm running a Dell Dimension 9100 with Windows XP Home Edition. When I switch the computer on it begins to load as normal (all be it a bit slow these days) and shows the XP welcome screen. Then, all of a sudden it powers down immediately and shows a blue screen message with the following error code: Stop 0x000000C2. See attached photo.

I phoned Dell who helped me run a few diagnostic tests on the hard drive and memory. Both of these were fine so they have said that the problem is software related. As the computer is out of warranty, I was informed that I'd have to pay for the solution so thought I'd have a go at fixing it myself with the help of the internet.

I found the following links helpful:

Dell - Support
How to Debug "Stop 0xC2" or "Stop 0x000000C2" Error Messages

From these, I used the windows debugger tool to generated the following report (also attached in word format):
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [G:\Minidump\Mini120409-03.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*Symbol information
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS P... Read more

A:Shut Down on Start Up - Blue Screen Error Message 0x000000c2

Error is with ntkrnlmp.exe.

There are a few solutions that could work.

1. Reset the bios (Turn off the pc and open it up. Remove the battery for 30 secs and put back together, you may need reset the jumper, and let it start booting then turn back off, put the battery back in)

2. Go into the bios and disable ACPI, refer to your bios manual.

3. Remove and install windows XP (try a repair first)
 

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RELEVANCY SCORE 64.8

111413-25786-01.dmp    
11/14/2013 5:39:33 PM    
KMODE_EXCEPTION_NOT_HANDLED    
0x0000001e    
00000000`00000000  
 00000000`00000000    
00000000`00000000    
00000000`00000000    
ACPI.sys    
ACPI.sys+31b50    
ACPI Driver for NT  
 Microsoft® Windows® Operating System  
 Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64  
 ntoskrnl.exe+75b90                  
 C:\Windows\Minidump\111413-25786-01.dmp    4    15    7601    282,096    11/14/2013 5:40:53 PM    
 
Hello there, looking for some help on this computer. I repaired windows a couple weeks ago and updated drivers. I just went through and updated more drivers just in case. I have a feeling something else is making it crash but not sure what program or service. Has crashed in the past during printing but not always the case.
 
I am grateful for any suggestions. Thanks!

A:KMODE_EXCEPTION_NOT_HANDLED/ unexpected shut down error/ BlueScreen

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 64.8

So, I've nosed around on quite a few forums and web pages to try and figure out why my computer is randomly shutting off and/or rebooting itself. At first i thought it was the hard drive... it was having issues before so my husband and I replaced it and did a fresh install of Windows Vista Ultimate - all SP's are up to date. Well, that didn't fix the problem.

It seems no matter what I am doing, the computer will do what it wants. Sitting on facebook - boom.. screen goes black and computer stops. I have to hit the reset button on the case. Same thing happens if i'm streaming TV from the internet, playing medium-grade graphics video games or just letting it sit idle.

Is it possibly the graphics card? No. The hubby and I swapped it into his computer for a week-long test. He had no issues.

This problem just started about a month ago and I have had Vista since last year. I only re-installed the OS last weekend when i got the new HDD. It wasn't a virus, it wasn't adware...

I can't figure out what the problem is. The even log pulled up the Error 6008 and after a few hours of searching the web and seeing nothing but posts pertaining to ME or 2k3 OS's... I'm loosing patience.

Here is a copy of the last Event error. Any and all help is welcome. Thanks!

Log Name: System
Source: EventLog
Date: 12/11/2009 8:16:17 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Wife
Des... Read more

A:Unexpected Shut-downs - Error 6008?

Quote:





Originally Posted by xxmeegs20xx


So, I've nosed around on quite a few forums and web pages to try and figure out why my computer is randomly shutting off and/or rebooting itself. At first i thought it was the hard drive... it was having issues before so my husband and I replaced it and did a fresh install of Windows Vista Ultimate - all SP's are up to date. Well, that didn't fix the problem.

It seems no matter what I am doing, the computer will do what it wants. Sitting on facebook - boom.. screen goes black and computer stops. I have to hit the reset button on the case. Same thing happens if i'm streaming TV from the internet, playing medium-grade graphics video games or just letting it sit idle.

Is it possibly the graphics card? No. The hubby and I swapped it into his computer for a week-long test. He had no issues.

This problem just started about a month ago and I have had Vista since last year. I only re-installed the OS last weekend when i got the new HDD. It wasn't a virus, it wasn't adware...

I can't figure out what the problem is. The even log pulled up the Error 6008 and after a few hours of searching the web and seeing nothing but posts pertaining to ME or 2k3 OS's... I'm loosing patience.

Here is a copy of the last Event error. Any and all help is welcome. Thanks!

Log Name: System
Source: EventLog
Date: 12/11/2009 8:16:17 PM
Event ID: 6008
Task Category: None
Level... Read more

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RELEVANCY SCORE 62.8

So I was just watching some videos on new scientist about some crazy s*** [link] when the computer goes to a blue screen. Now I do have BOINC running in the background but that hasn't ever given me hastle but you never know.

Technical Information:
*** STOP: x0x000000E (0xFFFFFFFFC0000047, 0XFFFFF800034CE1E4, 0x0000000000000000, 0x0000000000000000)

I know you want the logs, I'm just trying to find them all atm, and the wine doesn't help with that ^_^

Cheers,
Anthony.

A:Blue screen, quite unexpected really

Here is the minidump:

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RELEVANCY SCORE 62

Hello I have been troubleshooting my laptop computer problems for awhile now and I was searching the internet with no avail.
 
Firstly I own a HP 8710W Laptop with WIndows 7 Pro 64bit that uses the NVIDIA Quadro FX1600 M Graphics Driver.
 
My computer for some reasons unexpectedly shuts down. Sometimes my mouse disappears and I thought it had something to do with my memory, which I scanned and had no issues, neither with the hard drive. It then goes in start up repair repeatedly, finding no issues. Yet for some reason once it runs it, I am able to log into Windows, but only after the start up repair runs and finds no issues. I tried to do the start up loop registry fix, and even tried to use the Windows 7 disc to repair and nothing seems to work. Also note, SFC /scannow finds no issues as well. I then end up figuring it may have something to do with Windows Update. And I end up receiving this error shown in the screen shot. Note my brother has the same make and model and running the windows diagnostic it finds no issues. I am unable to figure out why these issues are happening. Does anyone else have any ideas and solutions for the fix? Thanks.
 
Note: I also have uploaded my error log files as well.

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RELEVANCY SCORE 62

hi all, i've recently done a recovery disk method to my system, however 2day i got an unxepcted shut down, details are here:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Mini061209-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 85BFF030
BCP3: 85BF1030
BCP4: 84069AD0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 74e7df25-d7ae-40d8-be71-76e0dc2557db

could someone please tell me the solution to this.


thanks

A:Blue screen.unexpected shutdown

This is a Driver Power State error (more info here: Troubleshooting Windows STOP Messages )
Most often this is due to issues with the video drivers, but it can involve other drivers that are involved in power state transitions (such as storage drivers).

The first step is to download the most updated drivers for your video card from the website of the manufacturer of your video chipset (ATI, nVidia, Intel, etc). Then uninstall the current video drivers from Control Panel...Programs and Features...Uninstall a program.

Once that's done, reboot the system. Dismiss any "Found New Hardware" dialogs that may pop up. Then double click on the downloaded driver file and follow the prompts to install it.

If this doesn't fix it, then try the storage drivers for your system (we'll need the exacty make and model of your system in order to research this).

If that doesn't fix it, then locate the memory dump files in C:\Windows\Minidump (may be hidden), zip them up and upload them with your next post. If you have difficulties with accessing them, copy them to your Desktop first. If you can't locate them, check in C:\Windows to see if there's a file named MEMORY.DMP - if it's there, let us know and we'll give further instructions.

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RELEVANCY SCORE 62

Hi

Recently I my Vaio VGN-CS290 keeps getting a blue screen unexpected shutdown that says something like:






A problem has been detected and Windows has been shut down to prevent damage to your computer.

It this is the first time you've seen this Stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:



I've restarted, used system restore to a previous date but it keeps happening. I've also generated a health report and everything looks fine.

Can anyone help?

A:Blue Screen Unexpected Shutdown...

http://www.vistax64.com/crashes-debu...d-problem.html
http://www.vistax64.com/crashes-debu...-analysis.html

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RELEVANCY SCORE 62

I received the following after unexpected shutdown & Blue Screen:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
Additional information about the problem:
  BCCode: fe
  BCP1: 0000000000000008
  BCP2: 0000000000000006
  BCP3: 0000000000000005
  BCP4: FFFFFA8005CFE160
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
  C:\Windows\Minidump\040311-15178-01.dmp
  C:\Users\Khan\AppData\Local\Temp\WER-39171-0.sysdata.xml
Here is the link to dump file:
http://cid-f270aff7fbdc3f6e.office.live.com/self.aspx/Public/BSOD.zip
This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.
Thanks, Michael Harris

A:Blue Screen and unexpected shutdown

I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.

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RELEVANCY SCORE 62

On Sun 6/5/2011 3:42:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini060411-09.dmp
This was probably caused by the following module: hal.dll (hal+0x3E79)
Bugcheck code: 0xA (0x34, 0x2, 0x1, 0xFFFFFFFF823A4E79)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\hal.dll
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
_____________________________________________________________________________________________

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000034
BCP2: 00000002
BCP3: 00000001
BCP4: 823A4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini060511-05.dmp
C:\Users\Owner\AppData\Local\Temp\WER-98046-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WERBD26.tmp.version.txt
... Read more

A:Unexpected shutdown, blue screen, HELP!

Hello and welcome to the forum

Please follow the instruction here.

Blue Screen of Death (BSOD) Posting Instructions

Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
Cause

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

This is why we need your BSOD report as you have different stop codes.

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RELEVANCY SCORE 62

Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks

A:several blue screen unexpected shutdowns

Originally Posted by hotlips


Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks



Hi there,

Those that can help will need the information that is outlined here,

Blue Screen of Death (BSOD) Posting Instructions

If you can post that info in your next post they will be able to read it and offer you some help.

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RELEVANCY SCORE 62

Hello everyone, first off, thank you for your time and patience.

Now, to summarize: When I run my computer on battery, it randomly decides to "freeze" and show a completely blue or gray screen.

No error messages, no warnings, no interval, no specific programs, it simply happens.

It happened last night as I worked on an assignment for college and, luckily, I was able to "bypass" the problem by putting my computer on standby (I just have to physically hit the Power button to put it on standby) and so I turn it back on, from standby, and everything seems to work perfectly. Unfortunately the problem happened again, actually, it's happened twice tonight. So everything is not perfect as I had hoped it would be.

ANyone have any thoughts on this? -- It's a really weird problem.

Ps: This blue screen IS NOT the windows error blue screen which is common to Windows crashing. It is a different shade of blue and it shows NO error messages whatsoever. No memory dump, no fatal error, nothing. It's as if I had "painted" over my desktop blue or gray.

Thank you for your time and paitence. ANy help and/or suggestions are greatly appreciated.
 

A:Unexpected gray and blue screen-

Does this happen while you are actively using your computer or when it is idle for 5+ minutes?

What computer do you have? manufacturer and model

have you tried disabling any powersaving features? (ie if you have an itel based PC, sometime they have a laptop mode, presentation mode, AC mode, etc.)
 

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RELEVANCY SCORE 62

I was playing music from a cd on my computer and all of a sudden it restarted by itself. It then left me a message saying that windows has recovered fron an unexpected shutdown. It left me with these notes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 83070510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112610-22822-01.dmp
C:\Users\Manny\AppData\Local\Temp\WER-34398-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have no clue what this means, but I would appreciate if someone here can tell me what's going on with my pc.If there's a fix, please let me know how to do so. Thanks.

A:unexpected shutdown, blue screen?

Happened once?
If so, I wouldn't worry too much.

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RELEVANCY SCORE 61.2

Alright. I've had my computer for about 2 weeks now and I've gotten the blue screen of death twice in the past three days. Here's the info I could get from the report.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini083009-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020863AA
BCP3: FFFFFA60015D57D8
BCP4: FFFFFA60015D51B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Help me out here please I need this computer for college.

A:blue screen unexpected shutdown vista

hi and welcome to the forum this would be your error
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.
?0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0? Error Message at Startup {KB 321637} Win XP
0x0000007e Error When Registering OLEMSG32.DLL or CDO.DLL Files {KB 238265} Win NT, Win 2000
0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP {KB 313050} Win XP Professional
Error message in Win XP Service Pack 2: ?Stop 0x7E? {KB 900485} Win XP SP2 (Timing issue ? patch available)
Stop error 0x7E in PCI.SYS {KB 839641} Win 2000, Win XP, Server 2003
Stop Error 0x7E in USBHUB.SYS {KB 327863} Win 2000, Win XP, Server 2003 (If USB bandwidth consumption exceeds 100%)
?STOP 0x0000007E? Error Message After You Upgrade to Windows XP {KB 330182} Win XP
?Stop 0x0000007E? error message when installing Win XP Disk Image from a Remote Installation Services Server {KB 818966} Win XP
?Stop 0x0000007E? error message after you upgrade to Win XP Service Pack 2 on a non-Intel-processor computer {KB 888372} Win XP SP2
After installing Win XP SP2 or Win XP Tablet PC Edition 2005, your computer restarts continuously {KB... Read more

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RELEVANCY SCORE 61.2

Please suggest way forward/ solution:
----------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 88478460
BCP2: 916469B0
BCP3: 00000000
BCP4: 0000000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050513-17830-01.dmp
C:\Users\AmitRanjan\AppData\Local\Temp\WER-42697-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
--------------------------------------------------------------------------------------------------------------------
System Information
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3546 Mb
Graphics Card: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 1549 Mb
Hard Drives: C: Total - 105143 MB, Free - 13828 MB; D: Total - 14121 MB, Free - 13608 MB; F: Total - 99 MB, Free - 71 MB; G: Total - 185875 MB, Free - 116814 MB;
Motherboard: Dell Inc., 0K138P
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

A:Window 7-Blue Screen - Unexpected Shutdown

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RELEVANCY SCORE 60.8

I have a brand new Desktop PC - running Windows 7 - 8gb ram - iTB HD and I have to say it is running perfectly well. However, when I shut it down yesterday I noticed that the PC restarted itself and stated ' windows had recovered from an unexpected shut down' blue screen, and it gave me details of a mini dump file for the error. The mini dump file is empty so nothing reported there. In the event log it states the issue was 'kernel' as follows: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
My husband suggested I shut down too soon before allowing ie to close properly. Any suggestions welcome, my concern is, should I be worried, has this done any damage?, it has not done it since and I have no other error messages. Is it possible some programme was still running and caused the PC to reboot? All answers appreciated. Thank you for your time.

A:Windows recovered from an unexpected shutdown - Blue Screen -

The http://www.sevenforums.com/crashes-d...tructions.html can still provide us with the BugCheck code to determine if the problem is serious.

One thing I would suggest is:Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

Read other 4 answers
RELEVANCY SCORE 60.8

Please can someone please identify the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 86B568FC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
E:\Windows\Minidump\071912-31668-01.dmp
E:\Users\Daniel Williams\AppData\Local\Temp\WER-101213-0.sysdata.xml

Thanks,
Dan

A:Windows recovered from an unexpected shutdown (Blue-screen)

Hello Dan, and welcome to Seven Forums.

Please read the instructions at the link below, and post back with the needed information for us to better help.

Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 60.8

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!

A:Win7 Unexpected Shutdown while on skype Blue Screen

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
Code:
Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
http://www.avast.com/uninstall-utility
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Microsoft Security Essentials - Free Antivirus for WindowsMalwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computerGood and Free system security combination.


   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling


If its wireless, match your device from here:ATHEROS Wireless drivers for Windows
If its not a wireless, match your device from here:ATHEROS Network drivers for Windows
Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)

Code:
Driver c:\window... Read more

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RELEVANCY SCORE 60.8

Hi, I have been looking around for a solution to this. So far no luck so i thought maybe you guys could help.

As of a few weeks ago whenever i seem to leave my computer for a few hours and come back i find that it has restarted. When i log in I receive an error saying that windows has recovered from an unexpected shutdown. and under more information it says blue screen.

Hopefully this is the information you need I tried to follow instructions for posting.

A:Windows has recovered from an unexpected shutdown blue screen

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controlle... Read more

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RELEVANCY SCORE 60

Computer is very unhealthy. Was rebuilt but hasn't been okay since BSOD attached.
thanks all

A:Blue screen, freezing and unexpected restarts, BSOD attached

Hi,

We seem to have two main bugchecks here from the attached dumps:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

A kernel-mode driver attempted to access pageable memory at a process IRQL (Interrupt Request Level) that was too high.

Usual causes are a device driver has a bug and attempted to access invalid memory, the pagefile has been corrupted or there is a memory problem.

All of the *D1 dumps appear to be faulting pacer.sys, which is the QoS Packet Scheduler Windows driver (not the true cause). It's likely another device driver is causing it to crash. Usually when we see network related drivers and such on the stack and throughout the dumps, it's an indication of a 3rd party antivirus or firewall causing the issue. However, it can be hardware as well.

IRQL_NOT_LESS_OR_EQUAL (a)

A kernel-mode driver or process attempted to access a protected memory location it does not have permission for, or a kernel interrupt request level (IRQL) attempted to access a memory address that is too high.

This bugcheck usually occurs when a driver uses an incorrect memory address. Other possible causes of this error include: bug in a device driver, system service, the BIOS, an old Anti-virus program or backup tool, or possibly memory issues.

I see you have Norton installed. I am going to recommend temporarily removing and replacing Norton with Microsoft Security Essentials for troubleshooting purposes.

Norton removal tool - https://support.norton.com/sp/en/us/...eb&pvid=f-home

MSE - Mi... Read more

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RELEVANCY SCORE 60

i just had a bsodafter changing network configuration to bridged , i did it to get nat type 1 on my gaming console , however it doesnt give a bsod after i switch to normal dsl mode .AHMED-09-Jul-15__52004_14.zip

A:blue screen unexpected kernel mode trap IDSvia64.sys

Hi,
I am extremely sorry that this thread was not attended to. There are not many people in this field.
In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.
Regards,
Pranav

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RELEVANCY SCORE 59.6

My rig
E6500
Asus P5G41-M LE/CSM
G-skill F2-640Cl 5D-4GBPQ PC2-6400 4gb
Seagate Barracuda 7200.12 500gb SATA2

Unexpected shutdown
Reason: blue screen
attached health report and

A:Win7 pro32 BSOD? Unexpected shutdown reason: blue screen

Hi,


Code:

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

Followup: MachineOwner
---------

This one is a bit strange, because apparently Agile VPN ships as part of Win7. Windows components do not usually cause BSODs, so there is something else at play here.

Were you using Agile VPN at all at the time of the crashes?

Regards,
Reventon

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RELEVANCY SCORE 59.6

My computer shutdown today unexpectedly..I have no idea what the problem could be.. either a motherboard.. or cpu problem?

I checked my pc health status on my motherboard during a restart and everything looked fine..+12V was at 12.12V, cpu temp was at 31 degrees celcius, board at 31 degrees celcius..

I've attached the dump file associated with it to see if anyone else can figure this out..Mini122208-01.dmp

A:Windows Has Recovered From Unexpected Shutdown - Blue Screen of Death - BSOD

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Please go to ---> BSOD Posting Instructions

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RELEVANCY SCORE 56.8

Twice in two days now I've gone to shut down the computer and it's restarted instead. The first time I wasn't watching, but just now I saw it happen, a blue screen then restart.

Error info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 00008312
BCP2: 00000002
BCP3: 00000001
BCP4: 8340A8B3
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071210-22312-01.dmp
C:\Users\Louise\AppData\Local\Temp\WER-36187-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



What's occurring and how can I fix it?

DMP Zip attached

A:Blue Screen on Shut Down

  
Quote: Originally Posted by flamingkitties


Twice in two days now I've gone to shut down the computer and it's restarted instead. The first time I wasn't watching, but just now I saw it happen, a blue screen then restart.

Error info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 00008312
BCP2: 00000002
BCP3: 00000001
BCP4: 8340A8B3
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071210-22312-01.dmp
C:\Users\Louise\AppData\Local\Temp\WER-36187-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



What's occurring and how can I fix it?

DMP Zip attached


Is there any reason you have started a new thread ?

looking at your .dmp file this is very likely to be a driver problem ........

research and update these drivers to start with




Quote:
cledx.sys 0x92e56000 0x92e64000 0x0000e000 0x427fa729 09/05/2005 19:08:41
wacommousefilter.sys 0x92ecb000 0x92ed3000 0x00008000 0x45d5f40d 16/02/2007 19:12:29
Rt86win7.sys 0x92c80000 0x92ca5000 0x00025... Read more

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RELEVANCY SCORE 56.8

for i keep getting blue screen warning: ***STOP:oxooooooie(oxffffffcoooooo94,oxffffff8000co74d1e,oxoooooooooo,oxffffffffd)

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RELEVANCY SCORE 56.8

plz help me..
I am sick of this..
how can I fix this one?

BCCode: d1
BCP1: 0000000000000006
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800140DFCD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120912-36145-01.dmp
C:\Users\eda\AppData\Local\Temp\WER-75551-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Blue screen shut down

Welcome to SevenForums.

Please post them following: http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 56.8

I have been having this problem for a while and have tried uninstalling and re-installing the video adapter but with no luck. I have searched over the forum for a similar problem to mine but they all seem just that bit different. My computer appears to be running okay apart from when I shut it down at the end of the night. It goes through all the usual, logging off, saving settings, shutting down, goes to the black screen and then after a few seconds the blue screen appears. And I manually have to turn off the computer. Attached is a photo of the screen. Today Java came up to install updates, so I went ahead with it and it was going well until it got to a part with 'stopping services' and it crashed to a blue screen again! I have a windows update waiting to be installed but I am almost too afraid to in case it crashes again.
There is a little more history I could tell but will wait for your questions.
Thanks.
 

A:Blue Screen on Shut Down

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RELEVANCY SCORE 56.8

Twice in two days now I've gone to shut down the computer and it's restarted instead. The first time I wasn't watching, but just now I saw it happen, a blue screen then restart.

Error info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 00008312
BCP2: 00000002
BCP3: 00000001
BCP4: 8340A8B3
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071210-22312-01.dmp
C:\Users\Louise\AppData\Local\Temp\WER-36187-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

What's occurring and how can I fix it?

A:Blue Screen on Shut Down

We will need the actual .dmp file for analysis

[1 - Novice] How to ask for help with a BSOD problem

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