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blue screen shutdown

Q: blue screen shutdown

hi i just had an unexpected shutdown and im wondering what caused it ?? if you would be so kind to help me, i managed to get this error message when it restarted

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: A49FFFF6
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini100908-01.dmp
C:\Users\dg\AppData\Local\Temp\WER-176639-0.sysdata.xml
C:\Users\dg\AppData\Local\Temp\WER8A63.tmp.version.txt



can you let me know what has happened and talk me through your fixes if it is needed,
many thanks in advance

RELEVANCY SCORE 200
Preferred Solution: blue screen shutdown

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: blue screen shutdown

Quote:





Originally Posted by grantb685


BCCode: d1
BCP1: A49FFFF6
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575





Hi Grant. . .

The BCC = Buchcheck code = 0x000000d1 (0xa49ffff6, 0x00000002, 0x00000000, 0x8dee8575). 0xd1 = DRIVER_IRQL_NOT_LESS_OR_EQUAL
and indicates that a kernel-mode driver attempted to access pageable (or bad) memory at a time when it should not have. I need some system info from you as well as the dumps. {Please do the following:



Download the attached zip file and extract the batch and exe file to your desktop. Go to your desktop, right-click on the batch file and select run as administrator. You will see the black "DOS" screen appear and scroll and it will provide you with the status of the script. Then the AutoRuns viewer screen will appear - let it scan (look on bottom-left for status - "scanning..."). When AutoRuns is finished, the screen will close. The batch job will take ~ 5 minutes to run.



The output will be in a new folder found within your documents folder named TSF_Vista_Support. Zip the contents of the new folder up and attach to your next post.



Any ? - please let me know.



Regards. . .



jcgriff2



.














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jcgriff2 BSODs Hex Date Conversion



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10-10-2008, 11:13 AM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1749145" id="postcount1749145" name="3" title="permalink">3





grantb685" target="_blank" class="wLink">http://www.techsupportforum.com/forums/members/grantb685-408615.html">grantb685" target="_blank" class="wLink">http://www.techsupportforum.com/forums/members/grantb685-408615.html">grantb685" target="_blank" class="wLink">http://www.techsupportforum.com/forums/members/grantb685-408615.html">grantb685




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here you go by the way i like the thing u got goin with comand prompt



many thanks grant















Attached Files





http://www.techsupportforum.com/forums/images/sk/attach/zip.gif"" target="_blank" class="wLink">http://www.techsupportforum.com/forums/images/sk/attach/zip.gif" alt="File Type: zip" width="16" height="16" border="0" style="vertical-align:baseline" /> TSF_Vista_Support.zip" target="_blank" class="wLink">http://www.techsupportforum.com/forums/attachment.php?attachmentid=34788&d=1223662380">TSF_Vista_Support.zip (1.31 MB, 34 views)






















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Old
10-10-2008, 02:06 PM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1749340" id="postcount1749340" name="4" title="permalink">4





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Posts: 33,234


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Hi Grant. . .



Thanks re: cmd prompt. Just an easier way to get the files that I need.



However, there were no mini kernel dump files nor AutoRuns in the file you uploaded. Did you run the batch file at an elevated admin level (right-click/run as admin)?



I don't need AutoRuns just yet - but I need the dump files. Please go to \windows\minidump and zip all of them up and attach to your next post. I do have all of the other files that I need to get started.



Regards. . .



jcgriff2



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Old
10-11-2008, 03:52 AM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1750048" id="postcount1750048" name="5" title="permalink">5





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is this the minidump you were after ?















Attached Files





File Type: zip Mini100908-01.zip" target="_blank" class="wLink">http://www.techsupportforum.com/forums/attachment.php?attachmentid=34813&d=1223722338">Mini100908-01.zip (28.1 KB, 23 views)






















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Old
10-11-2008, 04:06 PM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1750958" id="postcount1750958" name="6" title="permalink">6





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^^^^^ http://www.techsupportforum.com/images/smilies/4-dontknow.gif" border="0" alt="" title="4 Dontknow" class="inlineimg" /> plz help me

















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Old
10-11-2008, 10:32 PM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1751378" id="postcount1751378" name="7" title="permalink">7





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Hi Grant. . .



Just to let you know that I did p/u the attached file and will run it. Is that the only dump file that you have?



If more, please send.



Regards. . .



jcgriff2



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Old
10-12-2008, 12:58 AM




#http://www.techsupportforum.com/forums/f299/blue-screen-shutdown-300801.html#post1751455" id="postcount1751455" name="8" title="permalink">8





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Hi. . .



It may just be that one dump is all that is needed - we'll see.



The bugcheck found in the dump is the same as you posted - 0xd1 (0xa49ffff6, 0x2, 0x0, 0x8dee8575, with the probable cause listed as the PixArt Imaging driver pfc027.sys, timestamp = Mon Dec 04 22:34:41 2006. I checked out PixArt's web site, found HERE - and noticed that their last press conference was on July 14, 2006. I was unable to locate a driver update.



While looking through your dump file, I noticed two other drivers that s/b updated as well - as I see them as primary future BSOD candidates. Both are from Realtek, but I advise that you go to the OEM site (Dell, Toshiba, etc..) if applicable, to download them.



? Rtlh86.sys - Mon Jan 15 09:28:18 2007 - Realtek 8169 NIC - Ethernet.



? RTKVHDA.sys - Thu Mar 01 03:20:58 2007 - Realtek HD audio codec



Please let me know how you make out. The dbug log is below.



Regards. . .



jcgriff2



.




Code:



Microsoft (R) Windows Debugger Version 6.9.0003.113 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [A:\D\#Dumps\grantb685_Vista_10-10-08\Mini100908-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*a:\symbols\*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18063.x86fre.vistasp1_gdr.080425-1930
Kernel base = 0x81a42000 PsLoadedModuleList = 0x81b59c70
Debug session time: Thu Oct 9 15:11:01.731 2008 (GMT-4)
System Uptime: 0 days 3:51:42.099
Loading Kernel Symbols
.................................................................................................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {a49ffff6, 2, 0, 8dee8575}

Unable to load image \SystemRoot\system32\DRIVERS\PFC027.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PFC027.SYS
*** ERROR: Module load completed but symbols could not be loaded for PFC027.SYS
Probably caused by : PFC027.SYS ( PFC027+4575 )

Followup: MachineOwner
---------

0: kd> !analyze -v;r;kv;lmtn
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: a49ffff6, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8dee8575, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 81b79868
Unable to read MiSystemVaType memory at 81b59420
a49ffff6

CURRENT_IRQL: 2

FAULTING_IP:
PFC027+4575
8dee8575 ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

TRAP_FRAME: 81b37af4 -- (.trap 0xffffffff81b37af4)
ErrCode = 00000000
eax=83e52ea4 ebx=83e52450 ecx=00000000 edx=83e52450 esi=a49ffff6 edi=a4a00000
eip=8dee8575 esp=81b37b68 ebp=81b37b84 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
PFC027+0x4575:
8dee8575 ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from 8dee8575 to 81a9cd84

STACK_TEXT:
81b37af4 8dee8575 badb0d00 83e52450 81b3a902 nt!KiTrap0E+0x2ac
WARNING: Stack unwind information not available. Following frames may be wrong.
81b37b64 a4a1a020 841a05bc 83e52330 838e5028 PFC027+0x4575
81b37b84 8defe25e 840dd030 83e52450 00000000 0xa4a1a020
81b37bdc 8defe611 841a05bc 8420d1c7 8420d0e8 PFC027+0x1a25e
81b37bf4 81a7c0e4 00000000 8420d0e8 841a05bc PFC027+0x1a611
81b37c28 8ababb37 81a964f4 84213440 00000000 nt!IopfCompleteRequest+0x11d
81b37c64 8abae9fd 838e5028 8420d0e8 850dfc58 USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x6cb
81b37c94 8abb006a 838e5028 39585043 838e5bf8 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x4f5
81b37cc0 8aba9274 838e5028 838e5bf8 838e5002 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x122
81b37ce8 81af8510 838e5c04 34776478 00000000 USBPORT!USBPORT_Xdpc_Worker+0x274
81b37d50 81af6f9d 00000000 0000000e 00000000 nt!KiRetireDpcList+0x147
81b37d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49


STACK_COMMAND: kb

FOLLOWUP_IP:
PFC027+4575
8dee8575 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: PFC027+4575

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: PFC027

IMAGE_NAME: PFC027.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4574e8d1

FAILURE_BUCKET_ID: 0xD1_PFC027+4575

BUCKET_ID: 0xD1_PFC027+4575

Followup: MachineOwner
---------

eax=81b3a920 ebx=00000002 ecx=81b421f8 edx=000000c2 esi=81b3a93c edi=81b37768
eip=81a9cd84 esp=81b37adc ebp=81b37af4 iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000206
nt!KiTrap0E+0x2ac:
81a9cd84 833d640cb78100 cmp dword ptr [nt!KiFreezeFlag (81b70c64)],0 ds:0023:81b70c64=????????
ChildEBP RetAddr Args to Child
81b37af4 8dee8575 badb0d00 83e52450 81b3a902 nt!KiTrap0E+0x2ac (FPO: [0,0] TrapFrame @ 81b37af4)
WARNING: Stack unwind information not available. Following frames may be wrong.
81b37b64 a4a1a020 841a05bc 83e52330 838e5028 PFC027+0x4575
81b37b84 8defe25e 840dd030 83e52450 00000000 0xa4a1a020
81b37bdc 8defe611 841a05bc 8420d1c7 8420d0e8 PFC027+0x1a25e
81b37bf4 81a7c0e4 00000000 8420d0e8 841a05bc PFC027+0x1a611
81b37c28 8ababb37 81a964f4 84213440 00000000 nt!IopfCompleteRequest+0x11d
81b37c64 8abae9fd 838e5028 8420d0e8 850dfc58 USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x6cb (FPO: [Non-Fpo])
81b37c94 8abb006a 838e5028 39585043 838e5bf8 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x4f5 (FPO: [Non-Fpo])
81b37cc0 8aba9274 838e5028 838e5bf8 838e5002 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x122 (FPO: [Non-Fpo])
81b37ce8 81af8510 838e5c04 34776478 00000000 USBPORT!USBPORT_Xdpc_Worker+0x274 (FPO: [Non-Fpo])
81b37d50 81af6f9d 00000000 0000000e 00000000 nt!KiRetireDpcList+0x147
81b37d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49 (FPO: [0,0,0])
start end module name
8040b000 80413000 kdcom kdcom.dll Sat Jan 19 02:31:53 2008 (4791A769)
80413000 80473000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Jan 19 02:29:43 2008 (4791A6E7)
80473000 80484000 PSHED PSHED.dll Sat Jan 19 02:31:21 2008 (4791A749)
80484000 8048c000 BOOTVID BOOTVID.dll Sat Jan 19 02:27:15 2008 (4791A653)
8048c000 804cd000 CLFS CLFS.SYS Sat Jan 19 00:28:01 2008 (47918A61)
804cd000 805ad000 CI CI.dll Fri Feb 22 00:00:56 2008 (47BE5708)
805ad000 805bd000 fileinfo fileinfo.sys Sat Jan 19 00:34:27 2008 (47918BE3)
805bd000 805e0000 ndiswan ndiswan.sys Sat Jan 19 00:56:32 2008 (47919110)
805e0000 805f5000 rassstp rassstp.sys Sat Jan 19 00:56:43 2008 (4791911B)
8060a000 80686000 Wdf01000 Wdf01000.sys Sat Jan 19 00:52:21 2008 (47919015)
80686000 80693000 WDFLDR WDFLDR.SYS Sat Jan 19 00:52:19 2008 (47919013)
80693000 806d9000 acpi acpi.sys Sat Jan 19 00:32:48 2008 (47918B80)
806d9000 806e2000 WMILIB WMILIB.SYS Sat Jan 19 00:53:08 2008 (47919044)
806e2000 806ea000 msisadrv msisadrv.sys Sat Jan 19 00:32:51 2008 (47918B83)
806ea000 80711000 pci pci.sys Sat Jan 19 00:32:57 2008 (47918B89)
80711000 80720000 partmgr partmgr.sys Sat Jan 19 00:49:54 2008 (47918F82)
80720000 8072f000 volmgr volmgr.sys Sat Jan 19 00:49:51 2008 (47918F7F)
8072f000 80779000 volmgrx volmgrx.sys Sat Jan 19 00:50:00 2008 (47918F88)
80779000 80780000 intelide intelide.sys Sat Jan 19 00:49:42 2008 (47918F76)
80780000 8078e000 PCIIDEX PCIIDEX.SYS Sat Jan 19 00:49:40 2008 (47918F74)
8078e000 8079e000 mountmgr mountmgr.sys Sat Jan 19 00:49:13 2008 (47918F59)
8079e000 807a6000 atapi atapi.sys Sat Jan 19 00:49:40 2008 (47918F74)
807a6000 807c4000 ataport ataport.SYS Sat Jan 19 00:49:40 2008 (47918F74)
807c4000 807f6000 fltmgr fltmgr.sys Sat Jan 19 00:28:10 2008 (47918A6A)
807f6000 807feb80 PxHelp20 PxHelp20.sys Fri Feb 02 16:23:57 2007 (45C3ABED)
81a0f000 81a42000 hal halmacpi.dll Sat Jan 19 00:27:20 2008 (47918A38)
81a42000 81dfb000 nt ntkrpamp.exe Sat Apr 26 01:28:17 2008 (4812BD71)
85407000 85478000 ksecdd ksecdd.sys Sat Jan 19 00:41:20 2008 (47918D80)
85478000 85583000 ndis ndis.sys Sat Jan 19 00:55:51 2008 (479190E7)
85583000 855ae000 msrpc msrpc.sys unavailable (00000000)
855ae000 855e8000 NETIO NETIO.SYS Sat Jan 19 00:56:19 2008 (47919103)
855e8000 855fc000 raspptp raspptp.sys Sat Jan 19 00:56:34 2008 (47919112)
85609000 856f0000 tcpip tcpip.sys Sat Apr 26 02:00:17 2008 (4812C4F1)
856f0000 8570b000 fwpkclnt fwpkclnt.sys Sat Jan 19 00:55:44 2008 (479190E0)
8570b000 8571a000 intelppm intelppm.sys Sat Jan 19 00:27:20 2008 (47918A38)
8571a000 8572d000 i8042prt i8042prt.sys Sat Jan 19 00:49:17 2008 (47918F5D)
8572d000 85745000 cdrom cdrom.sys Sat Jan 19 00:49:50 2008 (47918F7E)
85745000 85773000 msiscsi msiscsi.sys Sat Jan 19 00:50:44 2008 (47918FB4)
85773000 857b4000 storport storport.sys Sat Jan 19 00:49:49 2008 (47918F7D)
857b4000 857bf000 TDI TDI.SYS Sat Jan 19 00:57:10 2008 (47919136)
857bf000 857d6000 rasl2tp rasl2tp.sys Sat Jan 19 00:56:33 2008 (47919111)
857d6000 857e1000 ndistapi ndistapi.sys Sat Jan 19 00:56:24 2008 (47919108)
857e1000 857f0000 raspppoe raspppoe.sys Sat Jan 19 00:56:33 2008 (47919111)
857f0000 85800000 termdd termdd.sys Sat Jan 19 01:01:06 2008 (47919222)
85805000 85914000 Ntfs Ntfs.sys Sat Jan 19 00:28:54 2008 (47918A96)
85914000 8594d000 volsnap volsnap.sys Sat Jan 19 00:50:10 2008 (47918F92)
8594d000 85955000 spldr spldr.sys Thu Jun 21 20:29:17 2007 (467B17DD)
85955000 85964000 mup mup.sys Sat Jan 19 00:28:20 2008 (47918A74)
85964000 8598b000 ecache ecache.sys Sat Jan 19 00:50:47 2008 (47918FB7)
8598b000 8599c000 disk disk.sys Sat Jan 19 00:49:47 2008 (47918F7B)
8599c000 859bd000 CLASSPNP CLASSPNP.SYS Sat Jan 19 00:49:36 2008 (47918F70)
859bd000 859c6000 crcdisk crcdisk.sys Thu Nov 02 04:52:27 2006 (4549B1CB)
859e6000 859f1000 tunnel tunnel.sys Sat Jan 19 00:55:50 2008 (479190E6)
859f1000 859fa000 tunmp tunmp.sys Sat Jan 19 00:55:40 2008 (479190DC)
8a400000 8a40b000 mouclass mouclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
8a40b000 8aac8000 igdkmd32 igdkmd32.sys Tue Mar 25 12:44:20 2008 (47E92BE4)
8aac8000 8ab67000 dxgkrnl dxgkrnl.sys Fri Aug 01 21:01:19 2008 (4893B1DF)
8ab67000 8ab74000 watchdog watchdog.sys Sat Jan 19 00:35:29 2008 (47918C21)
8ab74000 8ab86000 HDAudBus HDAudBus.sys Tue Nov 27 18:18:41 2007 (474CA5D1)
8ab86000 8ab9b000 Rtlh86 Rtlh86.sys Mon Jan 15 09:28:18 2007 (45AB8F82)
8ab9b000 8aba6000 usbuhci usbuhci.sys Sat Jan 19 00:53:20 2008 (47919050)
8aba6000 8abe4000 USBPORT USBPORT.SYS Sat Jan 19 00:53:23 2008 (47919053)
8abe4000 8abf3000 usbehci usbehci.sys Sat Jan 19 00:53:21 2008 (47919051)
8abf3000 8abfe000 kbdclass kbdclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
8abfe000 8abff380 swenum swenum.sys Sat Jan 19 00:49:20 2008 (47918F60)
8ae09000 8ae33000 ks ks.sys Sat Jan 19 00:49:21 2008 (47918F61)
8ae33000 8ae3d000 mssmbios mssmbios.sys Sat Jan 19 00:32:55 2008 (47918B87)
8ae3d000 8ae4a000 umbus umbus.sys Sat Jan 19 00:53:40 2008 (47919064)
8ae4a000 8ae7e000 usbhub usbhub.sys Sat Jan 19 00:53:40 2008 (47919064)
8ae7e000 8ae8f000 NDProxy NDProxy.SYS Sat Jan 19 00:56:28 2008 (4791910C)
8ae8f000 8aeb4000 drmk drmk.sys Sat Jan 19 01:53:02 2008 (47919E4E)
8aeb4000 8aed5000 VIDEOPRT VIDEOPRT.SYS Sat Jan 19 00:52:10 2008 (4791900A)
8aed5000 8aedd000 RDPCDD RDPCDD.sys Sat Jan 19 01:01:08 2008 (47919224)
8aedd000 8aee5000 rdpencdd rdpencdd.sys Sat Jan 19 01:01:09 2008 (47919225)
8aee5000 8aef0000 Msfs Msfs.SYS unavailable (00000000)
8aef0000 8aefe000 Npfs Npfs.SYS Sat Jan 19 00:28:09 2008 (47918A69)
8aefe000 8af07000 rasacd rasacd.sys Sat Jan 19 00:56:31 2008 (4791910F)
8af07000 8af1d000 tdx tdx.sys Sat Jan 19 00:55:58 2008 (479190EE)
8af1d000 8af31000 smb smb.sys Sat Jan 19 00:55:27 2008 (479190CF)
8af31000 8af79000 afd afd.sys Sat Jan 19 00:57:00 2008 (4791912C)
8af79000 8afab000 netbt netbt.sys Sat Jan 19 00:55:33 2008 (479190D5)
8afab000 8afc1000 pacer pacer.sys Fri Apr 04 21:21:42 2008 (47F6D426)
8afc1000 8afcf000 netbios netbios.sys Sat Jan 19 00:55:45 2008 (479190E1)
8afcf000 8afe2000 wanarp wanarp.sys Sat Jan 19 00:56:31 2008 (4791910F)
8c000000 8c00c000 vga vga.sys Sat Jan 19 00:52:06 2008 (47919006)
8c00f000 8c1b7a00 RTKVHDA RTKVHDA.sys Thu Mar 01 03:20:58 2007 (45E68CEA)
8c1b8000 8c1e5000 portcls portcls.sys Sat Jan 19 00:53:17 2008 (4791904D)
8c1e5000 8c1ee000 Fs_Rec Fs_Rec.SYS unavailable (00000000)
8c1ee000 8c1f5000 Null Null.SYS unavailable (00000000)
8c1f5000 8c1fc000 Beep Beep.SYS Sat Jan 19 00:49:10 2008 (47918F56)
8de0b000 8de47000 rdbss rdbss.sys Sat Jan 19 00:28:34 2008 (47918A82)
8de47000 8de51000 nsiproxy nsiproxy.sys Sat Jan 19 00:55:50 2008 (479190E6)
8de51000 8deb1000 eeCtrl eeCtrl.sys Thu Jan 17 21:44:27 2008 (4790128B)
8deb1000 8dec8000 dfsc dfsc.sys Sat Jan 19 00:28:20 2008 (47918A74)
8dec8000 8deccec0 avgmfx86 avgmfx86.sys Thu Jun 26 11:19:13 2008 (4863B371)
8decd000 8dee3480 avgldx86 avgldx86.sys Mon Jul 14 14:46:33 2008 (487B9F09)
8dee4000 8df5fd00 PFC027 PFC027.SYS Mon Dec 04 22:34:41 2006 (4574E8D1)
8df60000 8df6cf00 STREAM STREAM.SYS Sat Jan 19 00:53:16 2008 (4791904C)
8df6d000 8df6e700 USBD USBD.SYS Sat Jan 19 00:53:17 2008 (4791904D)
8df6f000 8df7c000 crashdmp crashdmp.sys Sat Jan 19 00:49:43 2008 (47918F77)
8df7c000 8df87000 dump_dumpata dump_dumpata.sys Sat Jan 19 00:49:40 2008 (47918F74)
8df87000 8df8f000 dump_atapi dump_atapi.sys Sat Jan 19 00:49:40 2008 (47918F74)
8df8f000 8df99000 Dxapi Dxapi.sys Sat Jan 19 00:36:12 2008 (47918C4C)
8df99000 8dfa8000 monitor monitor.sys Sat Jan 19 00:52:19 2008 (47919013)
8dfa8000 8dfc3000 luafv luafv.sys Sat Jan 19 00:30:35 2008 (47918AFB)
8dfcb000 8dfdb000 lltdio lltdio.sys Sat Jan 19 00:55:03 2008 (479190B7)
93ab0000 93cb1000 win32k win32k.sys unavailable (00000000)
93cd0000 93cd9000 TSDDD TSDDD.dll unavailable (00000000)
93cf0000 93cfe000 cdd cdd.dll unavailable (00000000)
a460e000 a46bd000 spsys spsys.sys Thu Jun 21 20:33:02 2007 (467B18BE)
a46bd000 a46e7000 nwifi nwifi.sys Mon May 19 22:07:27 2008 (4832325F)
a46e7000 a46f1000 ndisuio ndisuio.sys Sat Jan 19 00:55:40 2008 (479190DC)
a46f1000 a4704000 rspndr rspndr.sys Sat Jan 19 00:55:03 2008 (479190B7)
a4704000 a476f000 HTTP HTTP.sys Sat Jan 19 00:55:21 2008 (479190C9)
a476f000 a478c000 srvnet srvnet.sys Sat Jan 19 00:29:11 2008 (47918AA7)
a478c000 a47a5000 bowser bowser.sys Sat Jan 19 00:28:26 2008 (47918A7A)
a47a5000 a47ba000 mpsdrv mpsdrv.sys Sat Jan 19 00:54:45 2008 (479190A5)
a47ba000 a47da000 mrxdav mrxdav.sys Sat Jan 19 00:28:44 2008 (47918A8C)
a47da000 a47f9000 mrxsmb mrxsmb.sys Sat Jan 19 00:28:33 2008 (47918A81)
a4c04000 a4c3d000 mrxsmb10 mrxsmb10.sys Thu May 08 15:21:54 2008 (482352D2)
a4c3d000 a4c55000 mrxsmb20 mrxsmb20.sys Sat Jan 19 00:28:35 2008 (47918A83)
a4c55000 a4c7c000 srv2 srv2.sys Sat Jan 19 00:29:14 2008 (47918AAA)
a4c7c000 a4cc8000 srv srv.sys Sat Jan 19 00:29:25 2008 (47918AB5)
a4cc8000 a4da6000 peauth peauth.sys Mon Oct 23 04:55:32 2006 (453C8384)
a4da6000 a4db0000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528)
a4db0000 a4dbc000 tcpipreg tcpipreg.sys Sat Jan 19 00:56:07 2008 (479190F7)
a4dbc000 a4dd0000 avgwfpx avgwfpx.sys Fri May 16 03:57:55 2008 (482D3E83)
a4dd0000 a4de6000 cdfs cdfs.sys Sat Jan 19 00:28:02 2008 (47918A62)
a4de6000 a4de7580 MSPQM MSPQM.sys Sat Jan 19 00:49:18 2008 (47918F5E)
a4de8000 a4de9700 MSPCLOCK MSPCLOCK.sys Sat Jan 19 00:49:18 2008 (47918F5E)

Unloaded modules:
8dfc3000 8dfcb000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
859c6000 859d3000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
859d3000 859de000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
859de000 859e6000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
0: kd> lmvm PFC027
start end module name
8dee4000 8df5fd00 PFC027 T (no symbols)
Loaded symbol image file: PFC027.SYS
Image path: \SystemRoot\system32\DRIVERS\PFC027.SYS
Image name: PFC027.SYS
Timestamp: Mon Dec 04 22:34:41 2006 (4574E8D1)
CheckSum: 00083D26
ImageSize: 0007BD00
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
0: kd> .trap 0xffffffff81b37af4
ErrCode = 00000000
eax=83e52ea4 ebx=83e52450 ecx=00000000 edx=83e52450 esi=a49ffff6 edi=a4a00000
eip=8dee8575 esp=81b37b68 ebp=81b37b84 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
PFC027+0x4575:
8dee8575 ?? ???
0: kd> lmvm rtlh86
start end module name
8ab86000 8ab9b000 Rtlh86 (deferred)
Image path: \SystemRoot\system32\DRIVERS\Rtlh86.sys
Image name: Rtlh86.sys
Timestamp: Mon Jan 15 09:28:18 2007 (45AB8F82)
CheckSum: 000210C1
ImageSize: 00015000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
0: kd> lmvm pxhelp20
start end module name
807f6000 807feb80 PxHelp20 (deferred)
Image path: \SystemRoot\System32\Drivers\PxHelp20.sys
Image name: PxHelp20.sys
Timestamp: Fri Feb 02 16:23:57 2007 (45C3ABED)
CheckSum: 0000D2D9
ImageSize: 00008B80
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
0: kd> lmvm rtkvhda
start end module name
8c00f000 8c1b7a00 RTKVHDA (deferred)
Image path: \SystemRoot\system32\drivers\RTKVHDA.sys
Image name: RTKVHDA.sys
Timestamp: Thu Mar 01 03:20:58 2007 (45E68CEA)
CheckSum: 001B576F
ImageSize: 001A8A00
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
0: kd> lmvm spldr.sys
start end module name
0: kd> lmvm spldr
start end module name
8594d000 85955000 spldr (deferred)
Mapped memory image file: a:\symbols\spldr.sys\467B17DD8000\spldr.sys
Image path: \SystemRoot\System32\Drivers\spldr.sys
Image name: spldr.sys
Timestamp: Thu Jun 21 20:29:17 2007 (467B17DD)
CheckSum: 0000F57B
ImageSize: 00008000
File version: 6.0.6001.16606
Product version: 6.0.6001.16606
File flags: 8 (Mask 3F) Private
File OS: 40004 NT Win32
File type: 3.0 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft? Windows? Operating System
InternalName: spldr.sys
OriginalFilename: spldr.sys
ProductVersion: 6.0.6001.16606
FileVersion: 6.0.6001.16606 (lh_security(sepbld-s).070621-1657)
FileDescription: loader for security processor
LegalCopyright: ? Microsoft Corporation. All rights reserved.
0: kd> lmvm spsys
start end module name
a460e000 a46bd000 spsys (deferred)
Image path: \SystemRoot\system32\drivers\spsys.sys
Image name: spsys.sys
Timestamp: Thu Jun 21 20:33:02 2007 (467B18BE)
CheckSum: 000AA2A6
ImageSize: 000AF000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
0: kd> lmvm hdaudbus
start end module name
8ab74000 8ab86000 HDAudBus (deferred)
Mapped memory image file: a:\symbols\HDAudBus.sys\474CA5D112000\HDAudBus.sys
Image path: \SystemRoot\system32\DRIVERS\HDAudBus.sys
Image name: HDAudBus.sys
Timestamp: Tue Nov 27 18:18:41 2007 (474CA5D1)
CheckSum: 00014C8B
ImageSize: 00012000
File version: 6.0.6001.17036
Product version: 6.0.6001.17036
File flags: 8 (Mask 3F) Private
File OS: 40004 NT Win32
File type: 3.9 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft? Windows? Operating System
InternalName: hdaudbus.sys
OriginalFilename: hdaudbus.sys
ProductVersion: 6.0.6001.17036
FileVersion: 6.0.6001.17036 (LH_Client.071120-1638)
FileDescription: High Definition Audio Bus Driver
LegalCopyright: ? Microsoft Corporation. All rights reserved.

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RELEVANCY SCORE 55.6

ok well heres the problem.

recently, two computers at our office started having problems with shutting down. the computer would go through the shutdown process and everything seems fine until the very last second before the power cuts, it blue screens with

IRQL_NOT_LESS_OR_EQUAL
followed by the stop code

STOP: 0X0000000A (0x000000B0, 0X00000002, 0X00000000, 0X805E33D)

both systems are running win xp sp2.
did some research on this particular stop code, came up with a few suggestions along with microsoft's suggestions.

i tried:
last known good configuration
reseating the ram
disabling all the startup apps

none of which worked. i was going to try to repair the os using the xp install cd. but before i did i wanted to see what other people though about it.

lastly, no new hardware was added to the systems recently, so i think the culprit is some software the guys from higher up pushed out remotely.

any ideas?
 

A:blue screen on shutdown

Here... try this. Might help you out:

http://support.microsoft.com/kb/311806
 

Read other 2 answers
RELEVANCY SCORE 55.6

So occasionaly by computer will shut off and display this message.


Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008664420
BCP2: FFFFF88014056520
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\060211-21715-01.dmp
C:\Users\ScottG\AppData\Local\Temp\WER-55505-0.sysdata.xml
I was wondering how I can fix this, as I dont know if its a bad video card or what. I know NOTHING about computers really and only the very basics. Any help at all on how to fix would be much appreciated. I run on Windows 7.

I apologize for the lack of information, I tried to follow the instructions, but wasnt clear on where to download the windows 7/vista exe file. Im completely lost.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GAMER-RIG
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) 9950 Quad-Core Processor, 2600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2002, 9/11/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Stat... Read more

A:Blue screen shutdown

Press Windows Key + Break. Click on Device Manager on the upper left side. Click on Display adapters. Do you see a yellow triangle with an exclamation point? Right-click on your display adapter and click Properties. Click on the Driver tab. Capture the screen and post it here or type everything above the Driver Details button.

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RELEVANCY SCORE 55.6

For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown++

Here are the files I forgot to attach.

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RELEVANCY SCORE 55.6

My computer bluescreens on shutdown only, probably 75% of the time. The error message is: DRIVER_IRQL_NOT_LESS_OR_EQUAL. This does not happen on a restart. When I go to shut down, sometimes it does, but usually it just hangs as windows is closing for a couple of minute & then displays a blue screen. I know the error indicates a driver issue, but how can I find out which one? It's done this since I built it. There is nothing in the event log to indicate a problem.

Motherboard: Asus P5Q-E
Processor: Core 2 Duo E8500
Memory: 4GB
Video cards: Radeon 3800 & 4550
OS: Windows XP Pro SP-3
 

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RELEVANCY SCORE 55.6

Almost every time I shut down windows 7 Pro I get a blue screen.
The technical info
Stop: 0x0000005 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002FACB05)
I would like to resolve before I upgrade to Win 10

Thanks

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RELEVANCY SCORE 55.6

My computer will unexpectidly shutdown and then restart. Before it restarts i get a blue screen. Then it will restart and when i log into vista it will have "problem reports and solution" pop up and say that there was an unexpected shutdown. When i go into the "problem reports and solution" and click on the problem i just had it shows this window...

A:Blue Screen Shutdown

this is what i found on microsoft help http://support.microsoft.com/kb/903251 at the bottom of the page it indicates a virus so a good precaution would be to run your av and other malware hope this is of help

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RELEVANCY SCORE 55.6

Hey there everyone. So I like to think of myself as pretty computer savvy, and have managed to solve all of my other computer hiccups without too much trouble. Not this one however.

About 4 weeks ago, I went to shut down my laptop, and it blue-screened right after the "Shutting Down" image had been up for a bit. It said something about usbhub.sys. I have been looking all over the internet, and tried pretty much all of the fixes without any luck. It's not a life threatening issues since I can just hard shutdown, but it does make it a pain to do updates. I hadn't started doing anything any differently that I had, which is why it surprised me.

Once it blue-screens, it restarts the computer. If I do a hard shutdown, it sometimes goes and does the whole disk check, but not always.

Thanks in advance!
 

A:Blue Screen On Shutdown

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RELEVANCY SCORE 55.6

For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown ++

Post in the BSOD forum: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Read other 1 answers
RELEVANCY SCORE 55.6

Hi
I am getting a blue screen with
'driver_irql_not less or equal' and then laptop shuts down

I am running Windows 7 on an Acer Aspire 5738Z

My only recent downloads were AVG anti virus and Skype

Any suggestions appreciated

Thanks
Rory

A:Blue Screen then shutdown

post the mini dumps



http://www.techsupportforum.com/f217...ns-452654.html

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RELEVANCY SCORE 55.6

Hello, I have a homebuilt windows 7 system that was recently downgraded from win 10. I had issues with the operating system crashing on and off every few months with an srtTrail error, so went ahead with the downgrade. I am still having some issues though.
this morning when I booted my pc, it restarted several times, and then eventually got to the desktop. I had the option to boot into safe mode, but  Ibooted normally just to see what would happen. I have the error pasted below, with as much info as I can
think of about my pc, if anybody could help with this  Iwould be eternally grateful, about at my wits end with this thing. I can provide the minidump on request.

OS: WIndows 7 64 bit home premium
Bios: V22.4
CPU: AMD Athlon II X4 630 processor
Mobo: MSI 970 gaming (MS-7693)
Memory: 10 gb
Error: Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    50
  BCP1:    FFFFFCD97D00001A
  BCP2:    0000000000000000
  BCP3:    FFFFF8000314FAE8
  BCP4:    0000000000000007
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\082418-21138-01... Read more

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RELEVANCY SCORE 55.6

After buying my new computer 3 months ago, a series of issues have started.
On and off, Somtimes within days other times only within weeks i get a blue screen shutdown. All i manage to read is "Driver - Equal to or less" and then bum..

My info is:

Win 7 home
msi motherboard z87-g45
intel i5 4670k
gtx 760 twinfrozr
In my log i find the folowing description: ( im not a comp. wiz, so i might be looking in the wrong place?)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2013-11-06T14:02:16.000000000Z" />

<EventRecordID>25247</EventRecordID>

<Channel>System</Channel>

<Computer>NielsSmed-Pc</Computer>

<Security />

</System>
- <EventData>
<Data>15:01:05</Data>

<Data>‎06-‎11-‎2013</Data>

<Data />

<Data />

<Data>4387</Data>

<Data />

<Data />

<Binary>DD070B00030006000F00010005001E01DD070B00030006000E00010005001E01600900003C000000010000006009000000000000B00400000100000000000... Read more

A:Blue screen shutdown - need help

I've tried updating various drivers, but so far no luck, so having trouble issolating/identifying the problem :(

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RELEVANCY SCORE 55.6

I've been having an issue where my laptop, a Gateway NV52, displays a blue screen error as it is shutting down, and then it automatically restarts. After signing back in, the screen says that Windows has recovered from a serious error and shows details.

This is the error details I've gotten:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA60040FC1F1
BCP3: FFFFFA60017C48E8
BCP4: FFFFFA60017C42C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini080211-01.dmp
C:\Users\Kylar Stern\AppData\Local\Temp\WER-57111-0.sysdata.xml
C:\Users\Kylar Stern\AppData\Local\Temp\WER588A.tmp.version.txt

Read our privacy statement:
Microsoft Online Crash Analysis
How do I go about fixing this issue?

A:Blue Screen during shutdown??

You'll need to provide the logs.. Theres a thread on how to do it here:
Blue Screen of Death (BSOD) Posting Instructions

But it sounds like a poweringt down issue.

Post up the logs and someone will get back to you.

Read other 10 answers
RELEVANCY SCORE 55.6

within 5 minutes of starting my computer it goes blank with a blue screen and an error message: WHEA_UNCORRECTABLE_ERROR. It will restart. During the restart period the message on the screen first is: START PXE over IPVA then: PXE-E18 SERVER RESPONSE TIME OUT. After this restart or I manually shut it down and restart it works fine all day until the next morning then the sequence starts all over. I'm running Win 10. I've been trying to solve this problem for six months.Thanks,Don

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RELEVANCY SCORE 55.6

New Windows 7 build - 1 month old. I have been getting a blue screen every time I shut down. I have collected the following ones:

Page_Fault_In_Non_Paged_Area STOP 0x00000050 0xfffffA8002C2ED0A
Special_Pool_Detected_Memory_Corruption STOP 0xFFFFF9800380EFF0
Driver_Corrupted_Pool_Memory STOP 0x000000DE 0XFFFFF8A00C6E8408

Others - C0000221 Unknown Hard Error NTDLL.DLL - 0X0000000A, 0x0000007E references TCPIP.SYS

I have updated the MB's BIOS to the latest (Rev. 2 F4), updated the video card with the latest ATI drivers, updated the on-board NIC and sound drivers. I ran 2 different memory checks (came up clean, but I am not ready to rule it out 100% yet), have temporarily disabled my spyware/antivirus client (Vipre) and still getting errors. I'm hoping someone who knows something about these errors can point me in the right direction. Minidumps attached.

Assistance would be greatly appreciated!


Brief System Specs:
OS Windows 7 Ultimate x64
CPU AMD Phenom II X6 1090T
Motherboard Gigabyte GA-890FXA-UD5
Memory G.Skill 8GB (2x4) DDR3 1333
Graphics Card Gigabyte GV-R583UD 1GB Radeon 5830
Sound Card Integrated

A:Blue Screen every shutdown

16 memory dumps from 23 Oct to 09 Nov 2010 (2? weeks)

Most likely this is due to gdrv.sys - a driver component of your Gigabyte Tools program (I'm guessing the ET6 program). Please uninstall the program - then to be sure, check in C:\Windows\System32\drivers to make sure that gdrv.sys is gone. If not, try renaming it to gdrv.BAK

If possible, could you please zip up a copy of that file and upload it with your next post. That way we'll be able to have a closer look at it to see if there's any other info that'll tell us where it belongs.

Keep an eye on Catalyst Control Center as there have been issues with older installations.
Please don't use registry repair/tweaking utilities as they can cause more problems than they are worth.

FWIW - nearly all of the BSOD's blame this file, so it's most likely the cause of your BSOD's. I think that it's installed from the Windows Update site when you're installing Windows - rather than being installed with the Gigabyte utilties, but that's just a guess on my part as I don't have a Gigabyte mobo to test it on.

BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 8 23:32:42.548 2010 (UTC - 5:00)
System Uptime: 0 days 2:35:51.860
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+30c7 )
BUGCHECK_STR: 0xC1_24
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAM... Read more

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RELEVANCY SCORE 55.6

Windows is shutting down randomly. Blue screen. Problems:

Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8708C755
BCP3: B639567C
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini092513-01.dmp
C:\Users\kmballiett\AppData\Local\Temp\WER-447052-0.sysdata.xml
C:\Users\kmballiett\AppData\Local\Temp\WER191B.tmp.version.tx

This has happened numerous times. Also, on start-up, I am having "Windows Installer" "Tray Ap" "HPP" after trying to uninstall an old printer.
 

A:Blue screen shutdown

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RELEVANCY SCORE 55.6

Each time I shutdown my computer (Latitude D820, XP Pro SP3) in any form - that is, a re-strart or a complete shutdown - I get a blue screen stating thus:

IRQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0X0000000A (0X000002F4, 0X00000002, 0X00000001, 0X806E6A16)

Doing a trial and error search for the latest software installment requires patience I don't have. Is there a program that will pinpoint it for me. Preferably one I don't have to spent any money on.

A:Blue screen on shutdown

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

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RELEVANCY SCORE 55.6

This morning when I shut down my laptop, it bluescreened just before it should have turned off.

It said something about USB, but the event log entry does not back this up. It is odd it says USB, especially after my problem that was fixed last week that I also reported here on TSG. Here is the event log entry:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/09/2011 09:12:58
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tech-Admin
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000006, 0xfffffa8004b4a000). A dump was saved in: C:\Windows\Minidump\091211-26972-01.dmp. Report Id: 091211-26972-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-12T08:12:58.000000000Z" />
<EventRecordID>16544302</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<... Read more

A:Blue screen on shutdown.

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RELEVANCY SCORE 55.6

Hello

Im having windows blue screen when i shut down windows 7. The shutdown screen appears "Logging off..." then "Shutting down...", then blue screen appears.

At the bottom it says "Dumping physical memory to disk" and has a counter 0 to 100. My computer restarts instead of shutting down and screen comes up windows did not shut down correctly and i can choose to start in safe mode or normally.

When 7 starts and i log on I get that windows recovered from a serious error, I copied the error message below. Any incite would be helpful.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: cf
BCP1: 8F12F9CC
BCP2: 00000008
BCP3: 8F12F9CC
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110109-45781-01.dmp
C:\Users\Kyle\AppData\Local\Temp\WER-66109-0.sysdata.xml

A:Blue Screen on shutdown

  
Quote: Originally Posted by kdh5039


C:\Windows\Minidump\110109-45781-01.dmp


It sounds like a driver issue. Could you please zip and upload the .dmp file from the mini-dump folder?

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RELEVANCY SCORE 55.6

My computer always turns to blue when shutting down.

BCCode: 1000007E
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000324C1B
BCP3: FFFFF88003385798
BCP4: FFFFF88003384FF0

Windows7_Vista_jcgriff2.zip

A:Blue Screen on Shutdown

Hello xtiantech23 and welcome to TSF!

The attached dump is a 1000007e: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M pointing to Microsoft system file and is likely not the true cause of the crash. Given that you mentioned you BSOD on shutdown, it's likely a 3rd party driver issue.

I'd recommend enabling Driver Verifier to see if we can snag a 3rd party driver culprit:

http://www.techsupportforum.com/foru...ed-473665.html

Regards,

Patrick

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RELEVANCY SCORE 55.6

Hello,
I've XP Home Media Center edition on my Dell 9100 PC.

During the last year I've been getting occasional blue screen on shutdown. It never causes an error or apparent problem on restart and I cannot predict when the blue screen will occur next.

Note: I use firefox instead of IE, because over a year ago for no apparent reason IE ceased to work and caused my PC in to a hard lock up. After all the reinstalls, etc, I just gave up and went over to firefox, but I lost microsoft updates in the process. These blue screens did not start during this same time period, but could be indirectly related...I do not know.

Excerpted error message info is pasted below; please help!
---------------------------------------------------------------

A problem has been detected and windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL
Technical information:

*** STOP: 0x0000000A (0x00000034, 0x00000002, 0x00000001, 0x806E6A16)
----------------------------------------------------------------
Thank you
 

A:shutdown blue screen

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RELEVANCY SCORE 55.6

Hi,
Just lately my computer has developed the following faults and I was wondering if they are connected and what is causing them.
When I go to shut down I immediately get a blue screen with several error numbers,also sometimes I will start a program and it will disappear off the screen and I will have to restart it.

A:Blue screen on shutdown

Welcome aboard Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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RELEVANCY SCORE 55.6

I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this: I then got this when i Logged back onto the computer.Anyone know how to fix this? or what went wrong? What Caused it?I have Vist Home PremiumI have 4GB of ramNever had an error like this before.

A:Blue Screen - Shutdown

There are a number of knkow issues with this problem on Microsoft's website. (Knowledge Base) I'm not quoting specifics as I don't know what issue applies to you.You Can search for Win32k.sys on the microsoft website to do some further research. Generally speaking, you want to update all the drivers on your system,and run windows update. The most likely cause is a poorly written driver, although several other issues could cause the same problem but are out of scope for this support.This is kind of like a math problem in that you have many problems that affect Win32k.sys and generally speaking, one solution.The solution being updated drivers and Windows Updates.Let us know what happens after you perform those tasks, and I'll address this further if necessary.Good Luck.PS. For the Tech Heads, Win32k.sys seems to be a service or protocol related to allowing services/processes to create GUI Items. One example from ATI isthe Catalyst Control Center from ATI which can cause this error:http://support.ati.com/ics/support/default...uestionID=26900Another is here from Microsoft:http://support.microsoft.com/kb/834450It is possible tha a virus causing this, But I'm doubting that due to the Stop Screen error, but here is the Virus information:http://support.microsoft.com/kb/294728

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RELEVANCY SCORE 55.6

Greetings techguys.com'ers!

I am having issues with my laptop.
ASUS F5 Entertainment system, about 3 years old.

I get blue screen of death after shutting down. It went through a phase of restarting when I told it to shut down, I put this down to over heating. However the problem persisted and I was conscious of continuously holding down the power button and damaging my C drive. Looking on the internet and found that through control panel stuff I could cancel automatic restart on critical error. This then caused my laptop to go through logging off, shutting down screen, then the monitor darkened then around 50% of the time, JUST before it shuts down I get the blue screen of death:

driver_irql_not_less_or_equal

Then the techincal information it gives is:

0x00000001 (0xcff30023, 0x000000ff, 0x0000000b, 0xcff30023)

Only things of note recently include the addition of a newer version of Norton (I know) and spybot search and destroy before Norton, however these were added in an attempt to find out if a virus was causing the restarting problem!
A friend has suggested system restore for about a month ago (This has been about 6/7 weeks now. Talk about putting problems off!)

Any ideas?

Thanks a lot!
 

A:Blue screen just before shutdown

Here is what microsoft says about it.

Stop 0x000000D1 or DRIVER_IRQL_NOT_LESS_OR_EQUAL
The Stop 0xD1 message indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

Interpreting the Message
This Stop message has four parameters:

Memory referenced.
IRQL at time of reference.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
Address that referenced memory.
Resolving the Problem
For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

updated and comaptiable drivers are very important when running XP. Check your hardware with the HCL www.microsoft.com/hcl If you hardware is not on the list it does not mean it won't work it just means it hasn't been tested by Microsoft and they won't Guarantee it to be compatible. If it not on the list check the manufacturer's website fo an up to date XP driver, if they don't have one you may ... Read more

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RELEVANCY SCORE 55.6

hello, I have a one-month-old Acer Aspire 1410 11.6" notebook running on Windows 7 64-bit home premium. Twice now, it has encountered a sudden error and shut down improperly.I have run Bullguard (which found 3 infected files, but only ADMT cookes) and Spybot S&D, which found nothing. I also scanned with Microsoft Security Essentials, which found nothing.However, in looking into it more closely, I found that it is associated with Blue screen, which according to many chat forums and googling, etc, I've looked at, is a potentially serious problem.I've just scanned and saved a log with Hijackthis. Could someone have a look at it for me, please?EDIT: HJT log removed, used only in BC forums dealing with malware ~ Hamluis.

A:blue screen shutdown

Welcome to BC

Let see if we can find any BSOD errors Logs.

Download Blue Screen Viewer (http://www.nirsoft.net/utils/bluescreenview.zip)
extract the zip file
run the program
when it done scanning
go to file>saved selected items it will save them in a txt file and copy and paste all the information in your next post.

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RELEVANCY SCORE 55.6

Hi there.

Once again my parents computer is in need!!

Whenever we go to Start--> Shutdown, everything shuts down (says Win98 shutting down etc). then all of a sudden the fatal blue screen comes on. And you just have to hold down the power button to turn it off....

Here is the HJT log.

Thanks

Amnesia

Logfile of HijackThis v1.99.1
Scan saved at 14:03:14, on 25/04/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\WIRELESS DEVICE\WIRELESS KEYBOARD\MAGICKEY.EXE
C:\PROGRAM FILES\WIRELESS DEVICE\WIRELESS MOUSE\MOUSEAP.EXE
C:\PROGRAM FILES\DGDR HERMES\DGDR HERMES.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
... Read more

A:Blue Screen on shutdown

MOVED

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RELEVANCY SCORE 55.6

Every time i try to shutdown my PC ever since yesterday it keeps giving me the blue screen. I haven't installed anything but i have kept my PC in sleep mode for a very long time.
I got this program called "WhoCrashed" that tells me the reasons of a blue screen or of a crash and these are the results.

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083112-29764-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFFFA8005824E10, 0xFFFFF800035CF720)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFF... Read more

A:Blue screen when try to shutdown

Please follow:
http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 55.6

I am running WinXP SP2 on 3 computers: a Dell9100, an IBM T40 and a Dell Optiplex. Automatic WinXP updates is turned on for all three. All 3 have recently developed the same problem. In particular, when they are shut down, the shut down process seems to hang just before the monitor would "go dark". Thus that "other" blue screen persists until the computer is manually turned off. This occurs about 50% of the time on any machine. Since all are set up for automatic updates and the problem started on all machines within a day or so, I suspect that a recent update to WinXP is the problem.

Any help would be appreciated.
 

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RELEVANCY SCORE 55.6

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 88B2C030
BCP3: 88B2C19C
BCP4: 82C33D90
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052110-19312-01.dmp
C:\Users\Exshinigami85\AppData\Local\Temp\WER-69014-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Blue Screen on every shutdown

Please zip up and upload the contents of the C:\Windows\Minidump folder
This single memory dump file doesn't list any specific issues.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:





Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

Code:
HCWBT8XX.sys Wed Jan 25 16:14:06 2006 - Hauppauge WinTV WDM Driver for Bt848
CT20XUT.DLL Mon Aug 20 07:42:37 2007 - Creative 20X Utility Effects
ctaud2k.sys Mon Aug 20 07:40:42 2007 - Creative Audio Driver (WDM)
CTEXFIFX.DLL Mon Aug 20 07:42:34 2007 - Creative XFi Eff... Read more

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RELEVANCY SCORE 55.6

this is happening a few times a day and only getting worse. I would rate my internet smartness at 1...so not good. Anyway here is what i keep getting. I'll be right in the middle of something (i only use my computer for basic stuff, email, facebook, etc. just general simple things. I have searched for a few weeks on fixing this but i dont have the slightest clue to this stuff. I did install a trial version of norton which didn't help this situation and did do the trouble shooting in safe mode but came up clueless. So what happens: I'll be just on the internet, then I get the blue screen that says A problem has been detected and windows has been shut down to prevent damage to your computer. Check to make sure any new hardware or software is properly installed. (the only thing i've installed was the recommended windows updates but this was going on before that) Then it says if problems continue disable or remove any newly installed hardware (not aware of any) or software, disable BI0S memory options such as caching or shadowing (wouldn't know what that was or where to find it) and it shuts down on me. Heres what comes up when i restart the computer.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8003490038
BCP3: 00000000B6000000
BCP4: 0000000000010015
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files t... Read more

A:Blue screen shutdown

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RELEVANCY SCORE 55.6

My computer keeps shutting itself down. The problems it reports is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000006
BCP4: FFFFFA8008250000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112512-65161-01.dmp
C:\Users\Jessica\AppData\Local\Temp\WER-216716-0.sysdata.xml

Looking for a solution...
 

A:Blue Screen Shutdown

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RELEVANCY SCORE 55.6

I'm having a problem with my wife's brand-new PC with Vista. The blue error screen appears during all shutdowns and restarts. During shutdowns, after the blue screen appears, I have to hold down the power button to turn off the machine. For restarts, sometimes the computer restarts after displaying the blue screen and sometimes I have to hold down the power button to turn off the computer and then press it again to start up.

When I boot up in Safe Mode, the problem does NOT occur, so that means some application runs at startup that is not shutting down properly. I went through MsConfig and looked at the Startup programs. I unchecked the first 6 of the 12 programs, restarted (so the changes would take effect), and then restarted again (to see if the problem occurred). I still saw the blue screen, so that eliminated those startup programs as the cause. I eliminated the remaining startup programs the same way and then did the same for all the items listed under Services in MsConfig. Still no luck.

What else could be run during startup that's not run in Safe mode? Vista doesn't seem to have a step-by-step confirmation option for startup, and there is no .dbg file produced (as far as I can tell), so I'm at a loss to determine the cause of the problem. Any suggestions would be appreciated.
 

A:Blue Screen on Shutdown

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RELEVANCY SCORE 55.2

Hi,
I've recently bought a new computer and it keeps shutting down and giving a blue screen error. Windows reports and solutions say it is a hardware error. Any help would be greatly appreciated. I am running windows vista 32-bit, processor is an Intel Core Quad CPU Q6600 @ 2.40GHz, RAM 2815MB
Error details are as follows: BCCODE 1000008E
BCP1 C000001D
BCP2 936E1CA8
BCP3 9A153B60
BCP4 00000000
OS 6_0_6000
Service Pack 0_0
Product 768_1
I've already had a new harddrive fitted as thats what the company said it was, now they are saying it's software and the warranty doesn't cover me for that, but i'm not convinced because before the hard drive was fitted i was advised to do a clean install and as soon as that was done i had a blue screen as i booted up for the first time and the computer just couldn't boot. It tried about five times before it was successful and there was no software on it then, only what came pre-installed. Thanks again in advance.
Mandie
 

A:Random shutdown with blue screen

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RELEVANCY SCORE 55.2

if anyone can help please:
everytime that i want to restart or shutdown the computer a blue screen appears before restarting again, so i changed the properties on my computer: my compter>advanced>startup and recovery>automaticaly restart(uncheked)
so i restarted again and this is what the blue screen sais:
A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO PREVENT DAMAGE TO YOUR COMPUTER.
IRQL_NOT_LESS_OR_EQUAL
IF THIS IS THE FIRST TIME YOU'VE SEEN THIS ERROR SCREEN, RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN, FOLLOW THESE STEPS:
CHECK TO MAKE SURE ANY HARDWARE OR SOFTWARE IS PROPERLY INTALLED. IF THIS IS A NEW INSTALLATION, ASK YOUR HARDWARE OR SOFTWARE MANAGER FOR WINDOWS UPDATES YOU MIGHT NEED.
IF PROBLEMS CONTINUE REMOVE OR DISABLE ANY NEWLY INSTALLED HARDWARE OR SOFTWARE. DISABLE BIOS MEMORY OPTION SUCH AS CACHING AND SHADOWING. IF YOU NEED TO USE SAFE MODE TO REMOVE OR DISABLE COMPONENTS, RESTART YOUR COMPUTER, PRESS F8 TO SELECT ADVANCED STARTUP OPTIONS, AND SELECT SAFE MODE.
TECHNICAL INFORMATION:
***STOP: 0x0000000A (0x000002cc, 0x000000FF, 0x00000000, 0x80523912)

so what can i do? why is this?
 

A:blue screen before restart or shutdown

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RELEVANCY SCORE 55.2

hi all, i've recently done a recovery disk method to my system, however 2day i got an unxepcted shut down, details are here:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Mini061209-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 85BFF030
BCP3: 85BF1030
BCP4: 84069AD0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 74e7df25-d7ae-40d8-be71-76e0dc2557db

could someone please tell me the solution to this.


thanks

A:Blue screen.unexpected shutdown

This is a Driver Power State error (more info here: Troubleshooting Windows STOP Messages )
Most often this is due to issues with the video drivers, but it can involve other drivers that are involved in power state transitions (such as storage drivers).

The first step is to download the most updated drivers for your video card from the website of the manufacturer of your video chipset (ATI, nVidia, Intel, etc). Then uninstall the current video drivers from Control Panel...Programs and Features...Uninstall a program.

Once that's done, reboot the system. Dismiss any "Found New Hardware" dialogs that may pop up. Then double click on the downloaded driver file and follow the prompts to install it.

If this doesn't fix it, then try the storage drivers for your system (we'll need the exacty make and model of your system in order to research this).

If that doesn't fix it, then locate the memory dump files in C:\Windows\Minidump (may be hidden), zip them up and upload them with your next post. If you have difficulties with accessing them, copy them to your Desktop first. If you can't locate them, check in C:\Windows to see if there's a file named MEMORY.DMP - if it's there, let us know and we'll give further instructions.

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RELEVANCY SCORE 55.2

I have Windows XP Professional installed on Intel dual core 3 GHz with 1GB RAM. Monitor goes to blank blue sreen after shutdown and remains for more than 5 minutes before power off with only mouse pointer active. Please help.

A:Blank blue screen after shutdown

hello & welcome to TSF,

please follow this

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to sliptream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP cd with sp2 please follow these steps

--------------------------------------------

performing a (sfc) system file check... Read more

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RELEVANCY SCORE 55.2

stop: 0x0000000A (0X0000000B0 0X00000002, 0X00000000, 0X804EE391)

after my laptop loads the error message reads:

error loading C:\WINDOWS\system32\sosagatu.dll
The specified module could not be found
 

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RELEVANCY SCORE 55.2

Hey guys, I've had this issue for about a couple of weeks now. When I select "Shutdown/Restart," all my programs close normally, but then the blue screen of death pops up, does its "file dumping" and then the computer restarts. Also, I can't turn windows update back on without it prompting me to restart first...which I can't. Also Also, My internet download speed has been heavily reduced from 1mb/s to 50kbs-150kbs. Related Issue? I hope so.
Thanks Guys
~~
Hijack Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:20:57 AM, on 14/08/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\crypserv.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common F... Read more

A:Blue Screen of Death right before Shutdown

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RELEVANCY SCORE 55.2

Hi!
 
I have been having a issue with my computer getting a BSOD when i try to restart/shutdown. The only time I get the blue screen on restart/shutdown is after the computer has been sleeping. I can wake the computer up from sleep fine and use it but as soon as I try to restart it after it has been hibernating I get the blue screen. If i don't let the computer sleep I can restart/shutdown with no problem. 
 
I have attached the .dmp files to this post and hope that someone can shed some light on my situation. 
 
Thanks!

A:blue screen on restart/shutdown

Hi
 
The issue you are experiencing seems to be caused by mausbop.sys which i think is the driver file for M-Audio MiDi device. The driver seems to be very old.
 
 Image name: mausbop.sys
 Timestamp:        Fri Mar 20 02:55:50 2009 (49C2B85E)
 
Which M-Audio device you are using ? ( M Audio Fast Track Pro ? ). 

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RELEVANCY SCORE 55.2

Hello I'm new to these forums and BSODs so bare with me, I think I attached the mini-dumps which you could analyze for me? I'm sure I have outdated drivers as I just built this computer. It hangs on shutdown for about 10-15 minutes then BSOD saying DRIVER-POWER-STATE-FAILURE. It didn't do this until recently. Thanks!

A:Blue Screen after long shutdown

  
Quote: Originally Posted by BSOdoubleD


Hello I'm new to these forums and BSODs so bare with me, I think I attached the mini-dumps which you could analyze for me? I'm sure I have outdated drivers as I just built this computer. It hangs on shutdown for about 10-15 minutes then BSOD saying DRIVER-POWER-STATE-FAILURE. It didn't do this until recently. Thanks!


Hi and welcome

All four dmps ponted to the same file. your creative sound driver (ctaud2k.sys)

I would update that driver and your raid driver. I f you are overclocking stop)

Hope this helps

Ken J+


Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\120809-29500-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e07000 PsLoadedModuleList = 0xfffff800`03044e50
Debug session time: Tue Dec 8 16:58:57.011 2009 (GMT-5)
System Uptime: 5 days 4:40:01.597
Loading Kernel Symbols
...............................................................
.............................. Read more

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RELEVANCY SCORE 55.2

I was playing music from a cd on my computer and all of a sudden it restarted by itself. It then left me a message saying that windows has recovered fron an unexpected shutdown. It left me with these notes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 83070510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112610-22822-01.dmp
C:\Users\Manny\AppData\Local\Temp\WER-34398-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have no clue what this means, but I would appreciate if someone here can tell me what's going on with my pc.If there's a fix, please let me know how to do so. Thanks.

A:unexpected shutdown, blue screen?

Happened once?
If so, I wouldn't worry too much.

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RELEVANCY SCORE 55.2

I am on a gateway and lately it has either rqandomly shut down or blue screened sometimes both. It differs in time so I never know when it will blue screen or shutdown next. I have even recovered my pc and started over and it keeps doing it. DOes anyone have any ideas to this because it gets really annoying when I am talking with someone and it shuts down.
 

A:Random shutdown and/or blue screen

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RELEVANCY SCORE 55.2

I keep getting a blue screen error when I try and shutdown my computer..and it ends up not shutting it down just restarting it. This error also happens when I restart my computer and also a bit after my screen saver has been on. Here are my specs:

Windows Vista Ultimate-32bit

AMD athlon 64 X2 Dual Core processor 4200+ 2.2GHz

ECS nVidia GeForce6100SM-M Motherboard

Western Digital 160GB 7200RPM 8MB Cache Serial ATA II

ATI Radeon 2600 Pro Super PCI Express, 512MB, DVI, VGA & HDTV HDMI Out

2 Gigs of ram

Here is the error that I keep getting
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8B14688A
BCP3: 87605B24
BCP4: 87605820
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Any suggestions please?
 

A:Blue Screen/Shutdown/Restart

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RELEVANCY SCORE 55.2

Hello,

Since I few weeks i've been having problems with my PC. At random moment the pc shuts down or a blue screen appears. I haven't installed any new software or hardware since this problem.

When the pc restarts after a blue screen, a message appears "reboot and select proper boot device or insert boot media in selected boot device and press any key". Other times the screen just freezes and i have to restart manually.

I've done multiple test for errors in memory etc. but this didn't help me find a solution.

Please, does anyone recognize this problem and knows how to fix it?
I've added some pictures of system info and blue screen, if any more system information required let me know.

Thank you in advance!

A:Random Blue Screen or shutdown

Hi,

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

http://www.sevenforums.com/crashes-d...tructions.html



   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

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RELEVANCY SCORE 55.2

When Ever i shutdown my pc a blu screen appears written that { " this is first time you had seen this error............"} and so on and at the down counting of physical memory dump started and when it points to 100 my computer restarted!!!!!!!!!!! This thing go on after every shut down ...... please some body help.
 

A:blue screen appears after every shutdown!!!!!!! please help

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RELEVANCY SCORE 55.2

Hello, I'm new member at here.

One of my user laptop is having problems.
Main cause is, blue screen pop up and suddenly shutdown.
Please refer my minidump files.
The best things is to uninstall the OS but I don't want to do that since the user do not want to loose his data and settings,etc.
Do anyone have suggestions?

Thanks and regards,
CA559

A:Blue screen and suddenly shutdown

The BSOD is caused by USBport.sys the USB driver. If you can boot into Safe Mode with networking and download the chipset driver for this particular machine from it's manufactures support/download drivers site.

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