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Replace Windows Recovery Environment after BitLocker moved

Q: Replace Windows Recovery Environment after BitLocker moved

I tried enabling BitLocker on my C: drive, and before I got to any BitLocker setup, a window appeared that said Windows Recovery Environment was being moved, and "You will no longer be able to use Windows Recovery Environment unless it is manually enabled and moved to the system drive." It was the warning from Scenario 1 Step 5 of this article: Scenario 1: Turning On BitLocker Drive Encryption on an Operating System Drive (Windows 7) I ended up not encrypting my drive with BitLocker, and found that my system partition is 199 MB. So, how do I "manually enable" Windows Recovery Environment and "move it to the system drive"?

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Preferred Solution: Replace Windows Recovery Environment after BitLocker moved

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hello dear friends,

I am using Acer v3-571G, been 3 years now and I had decided to restore my laptop to factory settings as my laptop is getting kinda slow and stuff, but I'm facing problems. I did upgrade from Windows 8 to 8.1.

1. I cannot use recover options in Windows 8.1 because it says "Could not find recovery environment".

2. I cannot use acer recovery management because it says "Could not find recovery environment".

Please help! >.<
here are some photos:

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Hello dear friends,

I believe that I have some serious problems in my laptop. I will list some of them, and I hope that maybe someone can help me out because I'm getting crazy with these issues!

1. I cannot use recover options in Windows 8.1 because it says "Could not find recovery environment".

2. When I go to Advanced Start up, under Recovery menu, it does not show Troubleshoot option.

3. When I try to Create a Recovery drive, it says "We can't create a recovery drive on this PC".

4. When I try to enable/disable "reagentc" in CMD, it says "Operation Failed:3".

5. I cannot access in Bios, since I bought the laptop, and therefore I cannot re install a fresh copy of windows with my flash drive.

Basically, I'm stuck.

Hope someone can help me!

A:Windows 8.1 Recovery - Could not find recovery environment

Welcome to EightForums

Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.

Did you upgrade from Windows 8 to Windows 8.1?

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How do you launch this ???

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Last week I installed an optional windows update. I restarted, and after getting through the BIOS screens, it wouldn't do anything. I checked my monitors, but nothing was showing up. After a few minutes I rebooted, but this time it took to the Windows Recovery Environment. When I'm in the first screen of the recovery environment, my keyboard stops working, so I can't select "start windows normally". I have to wait for the count down to select "Launch startup repair". In startup repair, no operating system shows up in the window. If I choose the "restore with a system image" option, I get an error that says "the system cannot find the specified file". When I click ok, it takes me to a list of recovery tools, none of which work. I ran "list disk" in command prompt, and it lists three drives, their statuses are listed as "no media" and sizes are "0 B". I have a two raid 0s in my computer, one is two 240 GB SSDs and the other is two 3 TB HDs. I have backups of both. I also booted from the installation disk and had same results. From what I've read on various forums, it seems like I have to load drivers to get windows to recognize my OS. Any help would be greatly appreciated.


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Does anyone have any experience deploying Bitlocker on an enterprise environment?
I've been doing some research, but wanted to hear from your past experience for any pro vs. con. Things to be aware of, sample scripts to kick it off. Any advice will help.

This is on a Win 7 front end, with a mix of Server2003,2008 exchange2010.


A:Deploying BitLocker on an enterprise environment?

The only thing I've run into since we deployed it 3 months ago - if you run it on machines that don't have TPM and need a USB start-up key, certain brands of USB flash drives will not work (I'm looking at you, Verbatim). Not sure if it's the manufacturer of the flash chips or the brand's software (Store 'n Go, in this case) that Bitlocker won't work with - but we've had no problems since switching to Kingston USB drives.

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I am recovering right now a Toshiba Laptop C655-55503 Windows 7 using 4 Recovery CDs that comes with. I am just running the 4th recovery CD to finish but, with the CD?s is coming also a 5th CD named ?Toshiba C655-55503 Windows Recovery Entironment?. My question is, how do I have use this 5th recovery environment CD after finishing the recovering process? Thanks

A:How do I use a Toshiba Windows Recovery Environment CD?. Help please

Does it ask you to put in disc 5 ? It could be just drivers and other software.

Not sure ? Call Toshiba.

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I looked through this post Windows 8.1 Recovery - Could not find recovery environment and while I tried some things there to get my recovery environment to work, I am still having issues. I have included an image of what my partitions look like. I don't have physical recovery media but believe if I can get the Recovery Environment to work I can move on with reset.

A:Windows 8.1 still can't find Recovery Environment

When I tried to use reagentc.exe as in the one example reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows, it said WindowsRE not there. I went into C:\Recovery\ and the only things in there are a log folder and reagentold.xml

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when laptop turns on and directed to boot manager.
that having one option - windows 7 and another windows recovery environment 
this isnt automatically redirect to windows 7 
but always ask me os selection. when i select window 7 option it open normally and every ting is normal 
but when i try to fix manaul selection of windows by trying to repair windows recovery environment option 
it shows an error- 0xc0000007. 
This happens after my windows was corrupted while installing windows 10 due to power lose (my battery damaged previosly,so using direct power supply)during installation of windows 10.
after that i had installed my original windows 7 professional disc provided by my dell laptop.
Please provide an solution for my problem.

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Hello, I have been trying to do a factory reinstall from the system restore menu. Every time I try it I get this incredibly annoying "could not find the recovery environment" message. I have reinstalled the OS dozens of time with no problem. For whatever reason now it refuses to cooperate. I'm getting desperate. Thank you.  P.S. This is on an HP stream so I have no disk drive.

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Hi everyone,

Today when I switched on my computer, mysteriously, a Windows 8-esque recovery menu popped up, those with huge buttons and Metro-fied, although my computer is running Windows 7. I decided to try it again, pressing F8 during startup and choosing 'Repair your computer' to trigger the recovery options. The Windows 8 recovery menu appeared again.

I installed the preview versions of Windows 8 previously but has since removed them. Is there any way to remove these last bits of Windows 8 and restore the old Windows 7 Recovery Environment (with all the System Restore and stuff)?

A:How to restore Windows 7 Recovery Environment

Post screenshot of disk management with all fileds visible. Also make a system repair disc System Repair Disc - Create

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my toshiba t230d laptop has given me a "black screen of death" with moveable cursor. Even with safe mode, I cannot get to my desktop.
So I want to reformat the computer (hopefully my hardrive isnt dead or something), I got into "Windows Recovery Environment" by F8ing, but have forgotten my password. The username, unchangeable, is my real name and is different from my user account login which uses my nickname. I don't remember putting in a password for "Windows Recovery Environment." In any case I have tried inputting as many variations of passwords I have used in this past, all to no avail.

My question is can I reset this Windows Recovery Environment password? If not how to I reformat my laptop without Windows Recovery Environment?

Note: my laptop has no cd drive and I cannot install anything as I cannot get to my desktop, so I'm not sure how useful those recovery programs outhere are. Maybe with a USB stick? i dunno.


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When I use the backup utility in the control panel, and try to restore an image, at the point where I hit restart, I get the message - windows cannot restart into recovery environment.

Has anyone ever seen this message (it's the first time I've seen it). Anyone have any ideas what may be causing it?

A:Error - Windows cannot restart into recovery environment

hi and welcome to the seven forums
please read this tutorial by brink and see if it helps How to Do a System Image Recovery in Windows 7 >>> System Image Recovery

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Here's a rundown of this system's history:
Bought it prebuilt as a business computer from Dell.
Used it.
Lightning: HDD-1=Poop (usable, but blue screens and freezes a lot)
HDD-2 works fine (purchased new)
Months pass.
Now my dad logs into his e-mail, looks at a message, deletes it, walks away for a few minutes
The computer crashes and only boots to Windows Recovery Environment.
And that's my problem. I can't do anything but boot to this mode and I've restored to the factory image and my own image (created from HDD-1's factory image) and nothing worked.
I've even attempted to bcdedit recovery mode off, but no such luck.
My friend tells me that I need to use a UPS or a Surge Protector and that the power in the business could've spiked and caused HDD failure.
Any halpz and inputz?

A:System only booting to Windows Recovery Environment

To find out if this is your hdd you can download a diagnostic tool from the hdd's manufacturer.
If you look at the hdd the name of the manufacturer will be printed on it, if you provide me with this information I will find a download which you will burn as a ISO file to boot from and run the test.
You may need to access the BIOS to make your DVD/CD-ROM the first device in the boot order if it is not already.

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Good Morning,

This is my first ever post on this Forum after trying to follow a solved solution which I couldn't complete.

As the title mentions I am unable to restore my HP Elitepad - I seem to get " Could not find recovery environment". I have followed a previous thread but I just cant to seem to resolve this issue.

The steps I followed were (this was kindly provided by Topguncp);
diskpartselect disk 0select partition 1assign letter=Rexitreagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windowsTry create a recovery disk to see if it works

I have followed this and item 6 is where I think things go wrong? Where should I write/insert item 6? is this carried out in diskpart? I tried this and a screen shows some detailed information. I then reboot, and try a recovery and it comes up with the same error.

Any ideas or advice for a computer novice would be greatly appreciated. I haven't provided any screen shots as I am unsure what information is relevant although happy to provide.

Thank you for looking



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Hi, I hope you guys can help... the other day I was reinstalling windows 7 when a power blackout happened
... the process was just starting, I mean really.. I literally clicked install windows and after like 5-10 seconds the power went out ... ok so after that I turn on the computer and I find out that my session was still there but I couldn't log In it says "the user profile service failed the logon user profile cannot be loaded"... I tried reinstalling windows 7 with the disk thru the bios but it seems that I can't access the bios either... the only thing I have left is system recovery options which are only accesible through pressing the power button when I turn the computer on... Startup repair doesn't work, tried several times... I don't have an image recovery, neither does the system restore option works... it seems that the only hope I have is the command prompt option but I have no idea what to do there... the only thing I tried was creating a new admin user but it didn't work... I don't care about my files... I just want to be able to install windows 7 again from scratch... could I do that from the command prompt? or like anything at the recovery options environment ?
Hoping you guys can help me

A:Stuck at windows logon / recovery environment

Here you go:

Clean Install Windows 7

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I was deleting some partitions including the OEM Partition and WinRE_DRV to re-install Windows 8.1,then i decided not to re-install Windows. Now when i go back to recovery options, when i click on Troubleshooting, all i find are Change UEFI settings or Change Start-up Behavior(or something like that).How do i restore Windows RE?

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HELLO...AND HELP!!!!!!!!!

I had a trojan horse virus. After not being able to get rid of it all, I had to clear out my hard drive and operating system. I totally started from scratch. I have back up discs from Best Buy. All of them installed but the WINDOWS ENVIRONMENT RECOVERY DISC.
EVERYTHING else is installed but the Windows 7 environment recovery disc.
When the computer boots up, it says WINDOWS 7 HOME PREMIUM. Is it installed already?
I have no idea what I'm doing. I'm just trying to get my computer back and going.
Best Buy wants to charge me to tell me, and I don't have the money.
I have been working at this for HOURS! PLEASE HELP!
Thank you


That is the Repair Disk you use to try to repair WIn7 when it won't boot.

You dont' need to install it - just keep it on hand in case it's needed.

You want the Win7 Installation DVD - do you see that? You might also have Recovery Disks. If in question type out what is printed on each disk.

Boot the DVD or Repair disks following these steps: How to Boot your Computer from a Bootable CD or DVD

Then follow these illustrated steps to install: Clean Install Windows 7

You have one year's free manufacturer;s tech support which comes with every computer purchased. They will help you do this if needed, or just ask back here.

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Hi, i've tried to Factory Reset my Computer, but it gives me a error saying "Can't find recovery environment" this has been going on since November 2016, how can I get my recovery files back? I need to fix my PC or may just die off from Slow Performance, and possible hidden viruses that MalwareByte can't scan, and I don't have $15.00 for your support, so please, I want the Tech support to respond to me, i'm only 14. (I'm not doing phone calls)

A:Windows 8.1 | Can't find recovery environment Error

@Homely Hello;Allow me to welcome you to the HP forums! The only "free" way to recover your PC is using the HP Recovery Manager, which is generall invoked by rebooting the PC and pressing F11 repeatedly until the Manager comes on screen. Unfortunately, if the Recovery partition become corrupted or is tampered with in any way, the HP Recovery Manager will often refuse to work. The ONLY way to do a Recovery in this situation is using HP Recovery Media, and you have to order that from HP, and it is not free -- generally it costs around $50 USD. Regarding an infection, I have used MalwareBytes (MBAM) for a long time and have found it to be one of the best AV products around.  So if the current MBAM version (v3.0.6.1469) does not find any malware, I doubt you really have any. Also, if you're running an old version of MBAM, you should download the current version from their website and run it:  https://www.malwarebytes.com/ As to performance problems, maybe something in this might help:  http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/My-Computer-is-running-slow/td-p/...Good Luck

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Tried installing Windows 8 to a VHD in a dual boot with Windows 7, following the steps exactly as described in this tutorial:

http://www.eightforums.com/tutorials/2393-windows-8-vhd-create-boot-dual-boot.html?filter[2]=Installation and Setup

During the installation at some point the screen went black and froze. Computer was unresponsive. I figured it had something to do with my monitor that I had connected to my laptop. Opened the laptop lid and the screen reverted to the laptop but was still black. I powered off the laptop (my only option). When I turned it on again I got to the Windows 8 boot loader. Every time I chose Windows 8 I got a black screen with an error saying the installation didn't complete properly and I am forced to restart. If I chose Windows 7 computer would boot fine.

I decided to try the installation again without the monitor attached. I selected the VHD that I had created and began installing. It said there was an existing windows installation here and it would move the files to a windows.old file.

Installation proceeded and exactly the same black screen error. No response.

Turned laptop off and back on. HOWEVER, this time I get no Windows 8 boot loader All I get is a blue screen that says Windows Recovery Environemnt. I cannot boot back into windows 7!

I have used the Windows 7 recovery disc to attempt a startup repair, and bootrec.exe /fixmbr, bootrec.exe /fixboot, and bootsec /nt60 SYS mbr

I don't care if Windows 8 doesn't install properly now ... Read more

A:Windows 8 install gone bad - Recovery Environment Screen

Solved this by:

As above - pressed F10 at the Windows 8 Recovery Environment screen
Pressed Esc
I was then brought to Windows 7 boot loader and could choose Windows 7.
Downloaded EasyBCD.
Removed the two instances of Windows 8.
Saved Windows 7 as default boot loader.
Deleted my Windows8.vhd

Now just have to work out how to get the damn thing to detect my monitor again! But thats another question for another thread and another forum.

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After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

I would like to confirm if BitLocker accepts the recovery key?
Please update the BIOS to improve the stability for TPM first.
I also would like to suggest you disable and enable BitLocker again to reset the settings.
For more information, please refer to the following link:
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 

Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

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So a week or so ago I was trying to clean up my Windows 7 Ultimate sp1 x64 and I noticed that the boot disk was not listed as disk 0. I believe it was showing up as disk 4. I was having to manually set bios to boot to the correct disk every single time.
On my computer I do that by pressing either f2 or delete or f8 to get to the boot selection menu (asus a78m-a mobo, AMD fm2+ A10-7850k Kaveri 4 core CPU). So I shut down the computer and moved the disk to the correct sata port and tried to reboot. Now
getting a stop 7b BSOD. Booted into recovery and despite changing the sata port it's still showing up as disk Was able to get it to boot after running EasyRE automated recovery x3 and then rebooting to the Windows 7 install disk and running startup repair
So I thought was a problem with the AMD sata driver (ahci) so the one time I was able to reboot I went to AMD and downloaded and installed the latest driver (15.7 at that time I think) and the AMD chipset drivers that were available on AMD.com. Now every
time I try to boot the Windows 7 splash screen comes up and as soon as the colored gem things start to come up the computer flashes to black then reboots. Same thing in every available f8 advanced boot option. Safemode not working in any setting. Code is a
stop 7 B code but the specific codes don't seem to make sense. I'd have to check it again to post the codes but I cant seem to find out which driver is actually the problem. SFC comes back with no problems,... Read more

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I am just getting to know my T580 and I have a question about the recovery environment. This is the tool that is accessed by pressing the F11 key in the Startup Interrupt Menu. I would like to know, in the event that everything else is destroyed (e.g. by filling all other pattitions with zeroes and then deleting the partitions), would the recovery environment reinstall Windows as it was when I took the ThinkPad out of the box ? If yes, how does it do this? Does the recovery partition contain everything necessary to do this, or are downloads and/or USB media required? Also, how does the firmware know where to find the recovery environment? I presume it boots the partition on the first disk that has the expected GUID (i.e. it has DE94BBA4-06D1-4D40-A16A-BFD50179D6AC). Is that right ? If so, then I would assume that I only need to back up that one partition (it's 1000M, with 451M used and 586M free), and would be able to repartition a new disk with one partition of the appropriate size and GUID, and restore the backup into it. Then reboot through the startup interrupt menu and press F11 to reinstall Windows. Do I have that correct ?

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My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

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Hi everyone,

I'm stuck in a pretty bad situation right now and I have no idea about how to help myself..So recently I've been wanting to 'reset' my Windows 8.1 laptop, & I just cannot because my recovery environment is missing..
First when I got this problem I thought there would be an easy-intermediate level fix like every other problem. (and I love fixing stuff.)

But this one doesn't look like an easy fix or I'm not even sure If there is a fix. So the big mistake I did was, I deleted my "System Recovery Partition".

I have searched everywhere possible and I'm not getting a fix.. I would really appreciate IF YOU GUYS HELP ME!
and another problem is that I don't live in the USA or Canada.I've got a Dell Inspiron 15R 5521, 8GB RAM, intel i5 3317u.

and Dell provides Backup Media to only the people who live in the US and Canada. Please guys, I need a solution.

I have a separate Windows 8.1 Installation Disk, but what I'm scared about is If I install my Windows from the disk, my Dell features would be gone and I don't think I'd be able to have a proper Recovery Environment in the future because this Disk's installation files are nothing related to Dell. Its just a clean Windows installation disk I got from my friend a while ago. I've tried the repair my computer option from the disk and it does not help...

Thank you

A:Recovery Environment Missing -System Recovery Partition Deleted.

Hi ahmedrahamathulla,
Please private message us the system service tag and region you are located so that I can check the available options and assist you further. To send a private message, click on my name and send private message.

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Hello Support,
I have a disk divided into 2 partitions and enabled Bitlocker. I have Bitlocker recovery key on the first partition (installed Windows 7) but do not have key on the second partition. When I turn on computer, it always ask me input Bitlocker recovery key
for these 2 partitions. I cannot startup computer to Windows. Could you please help?

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We see everytime the X270 with Windows 7 x64 SP1 boots up (No UEFI), it keeps asking for Bitlocker Recovery key. The TPM version on it is 1.2. So is it a known issue ?

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Windows wants me to unlock my drive with a recovery key even though I know my password. I have tried multiple computers and laptops but they all have the same problem. PLZ HELP!!!

P.S: I don't know my recovery key and I don't know where it is :(

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My daughters table is locked on the bitlocker recovery key screen and I am at a lost to figure it out. Its and HP and I dont wanna have to take it in so any help would be greatly appreciated. Thanks in advance.

A:Lost my windows bitlocker drive encryption recovery key

Hello @Destro78 Welcome to the HP Support forum. Thank you for posting. BitLocker keys (for personal devices) are stored inside or in many case they are back-up to Microsoft cloud with your Microsoft account. Since this is a tablet, I suspect that I suspect your recovery key is available in Microsoft's OneDrive spaceHere are instructions how you can recover the key as well as how to get back to business.>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html  >> http://go.microsoft.com/fwlink/?LinkId=237614https://onedrive.live.com/recoverykey Login to the MS account there and check.Use the key to login to your PC.Eventually, if you prefer you can disable BitLocker and turn off device encryption, or save/print the key offlinePlease, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.  More info - re. Recovery key >> https://support.microsoft.com/en-us/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-qu...>> http://www.thewindowsclub.com/microsoft-windows-10-device-encryption-key>> http://www.howtogeek.com/192894/how-to-set-up-bitlocker-encryption-on-windows/  Hope this helps Let me know if this works for you !   

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Havent used this laptop in ages, and am now locked out unles I enter my Windows BitLocker Drive Encryption Recovery Key or pin.  For the life of me cant recall either and have moved and cant locate any of my "notes" on this type of thing either :grrrrrr:  suggestions please!
This is for an HP EliteBook 8460p with Windows 7
TIA - Ayla[edited location by Moderator]

A:HELP! lost my windows bitlocker drive encryption recovery k...

you could try this http://www.microsoft.com/en-gb/download/details.aspx?id=24626 

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A couple of weeks ago I posed a question HERE regarding how to tell whether Windows 10 Mobile device storage was actually encrypted and if so where were the recovery keys stored. The good news, is that the device storage is indeed encrypted when turning 'Device Encryption' on. The bad news is that I still don't know where the recovery keys are stored and it can permanently lock you out of your device.

Earlier I reset a Lumia 630 running Windows 10 Mobile 10586.36 (Settings > System > About > Reset Phone) and when it restarted I was faced with a blue Bitlocker Recovery Key screen. The problem being, that it's a Desktop Bitlocker Recovery screen and as this is a mobile device it's completely useless as you can't do anything with it, it just locks you out of the device. Hard-resetting the phone (Volume Down and Power buttons) doesn't work either, it just reboots the device to the Bitlocker screen again.

All is not lost though, as it's possible to Flash the phone back to the original OS by running the 'Windows Device Recovery Tool'. When connecting the phone to the PC and running the Device Recovery Tool, the tool doesn't recognise the device though with it in it's Bitlocker Recovery state and just shows the Firmware and OS as 'Unknown'. So you then need to click on the 'My Device Was Not Detected' button and follow the on-screen prompts. After a few restarts, it will then flash the phone back to the original Windows 8 OS. Bit of a pain, but at least not to... Read more

A:Windows 10 Mobile Bitlocker Recovery Key Blue Screen

It seems Microsoft may have fixed this issue in Windows 10 Mobile build 10586.107

"Improvements to the device reset experience when BitLocker\Device Encryption is enabled by enterprise policy or by the user."

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I'm trying to help my daughter who is away at college with her XPS 13 laptop purchased June 2017.  It's running Windows 10 Home.  She took it out and opened it up after class and a blue screen with BitLocker looking for the recovery key was present.  From what I've read, bitlocker isn't available on the home version, only pro and enterprise.  She can't enter the recovery key since it was never turned on, even if it was available.  I told her it will probably need to be reformatted since it's looking for something that is not available.
Has anyone seen this before? Any recommendations?  She's taking it in to the tech center later today.
I forgot to add that when she goes to her Microsoft account and looks at her devices is shows Windows 10 home AND BitLocker ON, although it was never activated.  The "Get BitLocker recovery keys" link brings her to her Onedrive account.  She says she doesn't see the recovery key anywhere on her OneDrive account.


A:Bitlocker recovery screen on Windows 10 Home version

Have her go to the link and expand the how to get recovery keys.
She might be able to go to her Microsoft account and search for Recovery Key.

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I know my password and have a copy of my recovery key for my hard drive.  I ran into an issue with my computer and had the computer store install a fresh copy of windows 10.  I had Windows 10 prior (Not sure if same version of 10).   My
Password and my Recovery Keys are not working for the drive. 

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Hello, I am trying to completely factory reset my pc but when I select Windows Recovery Environment in HP recovery manager, it just brings me to the login screen after it restarts my computer. I have tried factory resetting using windows but I get the message 'Could not find the recovery environment.'Is it possible for me to factory reset without having to spend any money, or will I have to order a disk from HP?

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I have a Thinkpad T470s Windows 10 pro 64bitI enabled bit locker a month ago everything was fine.Now last week everytime I boot up my Laptop, Windows 10 keeps asking for the Recovery key. I typed it in suspended bit locker. Shut down then turned it on but still keeps asking for the key.There is no new hardware on the laptop and has the latest bios.TPM 2.0 is enabled.Boot priority is ATA HDD0 SSD drvieUSB HDDNUME0USB CD In the bios under SATA drive is set to UEFI/Legacy Support for both -UEFI and Legacy.As a test I tried setting to UEFI only and Legacy one but Bitlocker still keeps asking for the Key during the bootup.For now I turned off bit locker until as solution could be found.If anyone has a solution would really apperiate the help. 

A:Thinkpad T470S Windows 10 bitlocker keeps asking for Recovery key everytime it bootups up

Good day and welcome to the community.
If you haven't seen it already, have a look at this long-ish thread on the same issue on an x270 (same generation as your machine: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X270-Bitlocker-requests-recovery-key-every-ti...
Hope it has some clues for you.

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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

A:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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I purchased a sony vaio VISTA vgnww130j/s in October as my computer died. It came with a free upgrade to windows 7 which I have done.

I would like to replace the recovery partition with windows 7 so that I don't have to carry around the upgrade CD's and make system restore a longer process than it needs to be.

Sony says that you can remove the recovery partition but not change it.

I am even willing to purchase a new windows 7 full install cd/dvd just to be able to do this, even though I already own a license.

Any constructive thoughts?

A:replace vaio recovery partition with windows 7

Hi and welcome to TSF here are some links to info,I have not tried this so cannot confirm anything http://en.kioskea.net/faq/4093-windo...very-partition

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I was working on something very important on WordPad and saved it often. I saved it as the document like normal and shut down my computer. When I went back on, only part of the document was there. Part of it was wiped, or something like that. This is the second time it has happened. I'm not sure if it's wordpad or my computer. When I look back, the size is still 87 KB as it was before. Is there any way I can recover the missing parts?

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Dear around 3 years back I encrypted one of my laptop drive and couldn't remember the password or find the recovery key. But I have the recovery key identification. Is there any possibility that using my recovery key identification I can get the full recovery
p.s. I am still using the same laptop.

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This is the screen i get when i start my virtual machine of Windows 8. This is what comes written there.
"Windows Recovery Environment
Your PC needs to be repaired
This 64-Bit application couldn't load because your PC doesn't have a 64-Bit Processor. If you're using Windows To Go, make sure your USB device has a version of Windows that's compatible with the PC you're trying to use.
Error Code: 00xc000035a"
All this when I already have a 64-Bit Genuine Windows 7 home premium installed on my Sony Vaio Lapotop with Core i5 processor, 4GB RAM.
What should i do please help??

A:"Windows Recovery Environment" after installing Win 8 virtual machine

Windows 8 throws an error involving winload.exe when it can not boot for any reason.

Sounds to me like you might have to setup VirtualBox better or whatever software you're using. I don't use virtualization, so I can't be more specific.

In your motherboard bios settings, make sure Virtualization is on, or similar. (VT or HAV)

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I accidentally installed my Windows Recovery Image on my C drive when I meant to install it on my external D drive. Can I move it. I can't make another. I'm only allowed one.

A:Windows Recovery Image Canitbe moved

use your image backup program to backup the image on C drive. or if a program is needed download macrium reflect to create an image of the 'recovery' install. once created it can be installed into a drive of your own choice.

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I am having issues booting my windows 7 (service pack 1) laptop and I have been online trying fixes for hours. Based on the evidence it seems I most likely have a corrupt ntdll.dll in my system32 folder. One forum I read said to get the file from a computer with the same installation of windows and replace it using the recovery console. I tried this, but I get the message:

"The requested operation cannot be performed on a file with a user-mapped section open."

I assume this means some process has the file open. If this is the case, is there any way I can close it to copy over the corrupt version?

(All my restore points failed, startup recovery failed, sfc said it fixed corrupt files, but issue persists, and diskcheck said no problems so I am really out of options)


A:Replace corrupt system file from windows 7 recovery console

We should be able to fix this, but first I need to see a report from the System File Checker and we can go from there, follow the instructions below to run the check and post the log produced.
System File Checker
Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
Let the check run to completion. DO NOT reboot the PC or close the cmd window.
Copy & Paste the following command at the Command Prompt and press Enter:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
Copy and Paste the contents of the file into your next post.


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Title in the subject line pretty much says it.I've got a Dell Precision 5510 and a TB16 dock.It is currently running Windows 10 1703 but this issue existed under Windows 10 1607 as well.
Sequence of events/how to replicate:

Connect the Precision 5510 to the TB16 dock (presence of any other combination of peripherals seems to be irrelevant)
Boot into Windows 10 and enable BitLocker using TPM and a PIN
Shutdown and power on or /restart, whilst still connected to the TB16, enter your PIN and boot successfully
Shutdown and disconnect from the TB16 dock then try to boot - BitLocker prompts for the great big recovery key (what a pain)
Entering the recovery key and proceeding to boot is fine, as is shutting down and trying to boot again with the TB16 attached but if you're away from the office (and the TB16) and don't have the recovery key, then you're in a bit of a pickle!
If you've...

Booted with the TB16 attached
Shutdown and disconnected from the TB16
Booted to encounter BitLocker recovery (but luckily had the recovery key with you and entered it)
Continued to use the Precision 5510 away from the TB16 and restarted...then you have no need to encounter BitLocker recovery and re-enter the recovery key again

One you go back to connecting to the TB16 though... you guessed it, you need to re-enter the recovery key again.
I see two ways to look at this:

What's going on at a hardware level that is resulting in this behaviour? Is there something at a dock c... Read more

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Hi there. I am trying to restore a Windows 7 PC; I do have a recovery file, containing boot.sdi and an eMachines wim archive (it's got Program files, RYTools, Windows, Setup, etc...). If I copy those to a CD (they aren't over 700MB), is this a sufficient setup to boot and reinstall my system? In different forums they talk about all sorts of files necessary, like for instance wim.boot... Thanks in advance for your help.

A:Recovery Environment

It's hard to say whether you have all the files required. But WimBoot is not required. Read here:
WIMBoot Explained: How Windows Can Now Fit on a Tiny 16 GB Drive

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If my setup consists of a single system partition and NO recovery partition, can I remove the recovery environment/folder with the winre.wim file in it?

If I do repairs, I use a combination of system restore with installation/boot DVD-ROM disc.

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