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Dell XPS 9360 not starting

Q: Dell XPS 9360 not starting

Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.
But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.
Please assist. Thank you.

RELEVANCY SCORE 200
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A: Dell XPS 9360 not starting

My 9365 has done that a couple of times when plugged. I just needed to remove the external power and it booted normally.
Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..
Above all, be patient and give it time to react.

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RELEVANCY SCORE 58

I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel 4.8.0.34
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.... Read more

A:Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:http://dell.to/2k7yXox

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RELEVANCY SCORE 54.4

So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

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RELEVANCY SCORE 54

My new dell xps 13 i recently bought is  too much overheating while charging and sometimes even while on normal battery usage. what should be done ?

A:Dell xps 13 9360 overheating

I'm assuming windows 10 is on the system.....
I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - YouTube
After installing latest BIOS version, I suggest installing Chipset drivers as well. To check if any other drivers needs to be install, run the Guide Me option in your Dell Product Support page. It will automatically detect drivers updates for your system. Please follow instructions to run Guide Me option in link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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RELEVANCY SCORE 54

I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

A:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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RELEVANCY SCORE 54

Hi there, 
I've recently purchased a dell xps 13 9360 
I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much. 
There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios. 
Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured.  I have attached the event log for when this occured, not sure if it helps. 
I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

A:Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:
1. Power off system
2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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RELEVANCY SCORE 54

Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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RELEVANCY SCORE 53.2

I would like to install Win7 on a XPS 13 9360 (no Win10 due to company policies), but it seems like a I'm heading into a road of torment. I see some people have partly succeeded with downgrading the XPS 13 9650, do anyone have some tips and tricks for downgrading the 9360?

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RELEVANCY SCORE 53.2

Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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RELEVANCY SCORE 53.2

Hi,
I bought Dell XPS 13 9360 in US couple of months back. Now I am in India and my Laptop is not working. It is just displaying Black screen but keyboard back light are working fine.
Can I avail product replacement after warranty transfer? 
Regards
Raghu

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RELEVANCY SCORE 53.2

Hi,
I received a new DELL XPS 13 9360 with Win 10 for my Sales Dept. Unfortunately when I try to connect to any WiFi network I get a blue screen with this message IRQL_UNEXPECTED_VALUE. All drivers are up to date and there is no additional software installed. When I have it connected on LAN (dock station WD15) I can connect to WiFi but when I unplug laptop from docking station and it switch to WiFi there is the same story with blue screen. Any idea how to fix this issue? Thank you in advance.  

A:DELL XPS 13 9360 - WiFi problems

If it is doing a real Blue Screen, it may show a driver on the bottom of the text.  If it does, let us know what it is.
When the Creator's build was installed on my 9365, it started Blue Screening for Netwtw04.sys.  It stopped for me after some upgrades.  If your system is new you may be going through that same situation.

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RELEVANCY SCORE 53.2

Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?

A:Dell XPS 13 [9360] Keyboard Backlight

Please click on link below, hopefully it will be a help to you.
www.dell.com/.../EN

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RELEVANCY SCORE 53.2

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 53.2

Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

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RELEVANCY SCORE 53.2

hello,

I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,
Cosmin Cucu

A:Dell XPS 13 9360 recovery image

Hi,
Thank you for writing to us!
We would suggest you to download the " Dell Digital Delivery".The link below will give you all the information that you would require.
www.dell.com/.../SLN85610
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 53.2

Hello everybody!I bought an Ultrabook Dell XPS 13 9360On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!

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RELEVANCY SCORE 53.2

I have read that this issue is already well known and I have tried to implement the solution suggested by Abraham in  but withouth any success. The cursor keeps jumping completely randomly when I am writing (not even using it) or using the mouse. The output of xinput is 
? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? ELAN Touchscreen id=10 [slave pointer (2)]? ? DLL075B:01 06CB:76AF Touchpad id=12 [slave pointer (2)]? ? SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_HD id=11 [slave keyboard (3)] ? Intel Virtual Button driver id=13 [slave keyboard (3)] ? Intel HID events id=14 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=15 [slave keyboard (3)] ? Dell WMI hotkeys id=17 [slave keyboard (3)]
so somehow it still sees the mouse device twice, but I was not able to deactivate one of them.

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RELEVANCY SCORE 53.2

Hi there, I am having slight problems with the new laptop I purchased on Thursday 8.12.2016. Basically, it has not yet been registered on dell's system, meaning my manufacturer warranty is not active. I have tried to check the warranty status of the laptop so many times on the website but whenever I enter the service tag I get the following message: "There's no match for that Service Tag, Express Service code, or Serial Number. Please try again or browse for your product. New devices may need 48 hours to register on our site." Additionally, I have called dell's support team, and they said that without my machine being registered, they cannot do much, and I should keep on waiting. As you may notice the 48 hours have passed. I really don't understand how this whole registration works without me doing anything, and I am not sure if this is a hardware/software issue so I will be really thankful if you could help me out.

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RELEVANCY SCORE 52.8

I have my XPS 13 9360 for about half a year now (since November last year), but now the touchpad is starting to act up. I'm experiencing the following issues:
- From time to time it suddenly thinks I'm scrolling, even with a single finger on the touchpad, this is "unlocked" by left clicking the touchpad, but that often only works for a few seconds to minutes.
- Tap clicking is not registered anymore, almost always paired with the above issue.
I'm running Linux (Fedora 25, kernel 4.9.11 at the time of writing) since the beginning since I need it for my work.
I've ran the diagnostic accessed through F12, which found no error. I'm fairly positive at this point that it is a hardware issue, since it often happens when the laptop is under heavy load (though also during regular use) and a tiny bit of mechanical pressure on the laptop casing above the center of the touchpad fixes it.
The reason I'm trying the forums is because when I try to enter a support ticket it wants me to execute the Dell Diagnostic program, which I cannot do since I'm on linux, but I also cannot continue before doing that or having diagnostic data.
As I said above, at this point it seems like a hardware issue to me, but I'm open to suggestions.

P.S. I'm from the Netherlands, but I couldn't find a Dutch forum so here I am.

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RELEVANCY SCORE 52.8

After seeing some youtube video, I realised that my 9360 may had a problem. When I boot, there is 2 dell post. My boot time is quite bad, it's about 25 seconds.
I have windows fastboot enable.

Here a video of demonstration of my boot: 

I will provide any information, just ask me.

Thanks!
Bernard

A:XPS 13 9360 SLOW BOOT: two dell post

Is McAfee Live Safe installed?

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RELEVANCY SCORE 52.8

Hello,
I am running Dell XPS 13 9360 with i5 and FHD display, the latest Win10 Home and the newest bios. 
My idle temps range between 50-55 Celsius and working temps are up to 90-95 Celsius (flat solid desk under).
This started like two weeks ago. 
These temps are too high and the notebook becomes very uncomfortable to work with even when idle.
Do you get similiar temps?
BTW my second issue is absolutely not working sleep, not going into sleep, still processing, only display goes dark.
I am satisfied with this notebook, but those problems are too serious for the price.
Thanks,

A:[Dell XPS 13 9360] High idle temperature

Thank you for your message.Are you using any 3rd party application to check the temperature?Run a hardware diagnostic by following this link http://bit.ly/2fJuGXBShare an image of the temperature screen in bios.Please click on my Dell username & share the service tag along with the registered name & email address. 

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RELEVANCY SCORE 52.8

I am planning on buying the dell xps 13 9360 (Kaby lake) FHD. I've heard that the dell xps 13 has an adaptive brightness issue that persists for many user and Its seems that Dell has provided a fix for the QHD version of the laptop but the fix for the FHD. Or has the issue been completely fixed on the dell xps 9360 FHD? Thanks.

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RELEVANCY SCORE 52.8

Only had it a few days, first they had to replace the touch pad which wasnt working properly and now it seems to be blue screening randomly. It mostly happens when the laptop is locked it will just BSOD and restart.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x00000000decafc37, 0x0000000000000002, 0x0000000000000000, 0xfffff8024437e418). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3757f439-506a-4d83-868c-3d7b4fc1b6e7

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RELEVANCY SCORE 52.8

Have just recently bought an XPS 13 9360 model ( Intel i5, 8gb memory, 256 SSD, Kaby Lake).
Need some advice before ordering some new bits & pieces.
Need to achieve 2 things:
1) link up to an larger external monitor
2) Copy a larger number of music CDs  into ITunes folder/ watch DVDs on laptop
3) Link to and store data on an external HDD
Could someone please advise on suitable accessories to achieve these.
Already have a 19" monitor. Do I just need a USB C to HDMI cable? Do I need any other adaptor?
What external optical drive works specifically with the XPS 13 9360? Do the USB ports have enough power output to run a single USB cables optical drive eg. The Dell DW 316
or is there a model that users have found works well with the 9360.
Finally can anyone recommend the best sort of cable to use for linking to and storing data on an external HDD? Can I just use a standard USB cable or is it better with a different type.
Apologies for the basic questions, but I am a bit of a technophobe and have struggled to find the correct answers on the web.
Any help would be much appreciated.
Thanks.

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RELEVANCY SCORE 52.8

Hello,
I recently purchased a Dell XPS 13 9360. Whenever I put my laptop to sleep, the fingerprint scanner fails to start/recognize and I cannot login using Windows Hello. I am forced to enter using my PIN or Password.
I have installed latest drivers and have tried other things as said on the internet such as going to Device Manager -> Biometric devices -> Properties -> Power Management tab -> uncheck Allow the computer to turn off this device to save power. Well, this does not solve the issue for me! 
Anyone facing the same issue?

A:Windows Hello in Dell XPS 13 9360 not working after sleep.

If your online connection (WiFi) is going to sleep while in hibernate, Windows Hello will not work. So you need to set your WiFi to not enter sleep mode when the operating system enters sleep.* Press Windows Key + R* Type devmgmt.msc* Click OK* Open Network adapters* Right click the Wireless device* Click Properties* Click Power Management tab* Remove all checks* Click OK* Close the Device Manager* Restart the computer* Enter sleep mode and see if Windows Hello now functions

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RELEVANCY SCORE 52.8

My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

A:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).
www.dell.com/.../how-to-arrange-out-of-warranty-repair-on-your-dell-system

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RELEVANCY SCORE 52.8

Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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RELEVANCY SCORE 52.8

I don't know if I am alone with this issue.... hopefully someone can help? 
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager. 
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear.  I've switched all the bluetooth services on, checked the BIOS and everything looks OK. 
Please help :) 

A:Dell XPS 13 9360 Windows 10 Bluetooth Issues

j4mietMy XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab.  You might check that to see what might be happening.  If it is losing it drivers and having to reinstall over and over, it might show up.

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RELEVANCY SCORE 52.8

Hi Guys,
I have bouhgt new DELL XPS 13 9360 few weeks ago. Worked perfectly, until some Windows and/or Dell Update. My TouchPad stopped working.
In device manager I can see that I2C HID device can't start (ERROR CODE 10).
The external mouse is working fine.
Sometimes helps to stop the I2C HID device, remove external mouse, than run Hardware Problem Solving and 1 from 10 times it ends with fixing the driver for I2C HID and it works for a while. Than it crashes again.
I believe it's some kind of driver issue.
 
Can you help me please?

A:Touchpad stopped working - DELL XPS 13 (9360)

jozefrusnak,
You can click the link below to download the Windows 10 Touchpad drivers as well as updating your Bios to the latest version.
XPS 9360 Drivers, Downloads and Manuals
"This device cannot start" Code 10 error in Device Manager in Window

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RELEVANCY SCORE 52.8

Got my XPS 13 9360 today & noticed odd USB behaviour, namely that the 2 ports are behaving very differently. Dell tech support can't find a solution so whilst they work on it I'm curious if anyone else has this. Odd behaviour as follows:
1) Trying to create recovery media with 16GB flash drive - when plugged into right hand USB the recovery creator says "drive must be at least 16GB" & NEXT button is greyed out. If I try again & de-select 'back up system files to recovery drive" I get a similar message but saying "drive must be at least 512MB" & again the NEXT button is greyed out.
(I appreciate that a 16GB drive only has 14.8GB useable capacity but the 2nd option only needs 512MB!)
When plugged into left hand port, recovery creator detects the same 16GB no problem & NEXT button is available to start creating recovery media.
2) When USB flash drive & a Sandisk Extreme 500GB is connected to righ hand port, there is no Autoplay pop up. But when plugged into left hand port, AutoPlay pop up appears & makes usual noise.
3) There is no 'safely remove USB' icon in task bar when either drive is plugged into right hand port, but when plugged into left hand port, the icon is there.
For both ports though, USB drive is shown in 'My PC' & able to read/write files.
Any thoughts really appreciated! Thanks :)

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RELEVANCY SCORE 52.8

I would like to simulate middle click. The touch pad setting doesn't have any option listed to simulate middle click.
Two finger tap only supports right click.
For three and four fingers tap it has only three options listed:

Nothing
Search with Cortana
Action Center

Is there any other touhpad driver supported by this model which could simulate the middle click action?
Thanks

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RELEVANCY SCORE 52.8

I want to buy xps 9360,but worried this issue.....
It really can fix the issue????

threadposts.org/.../Dell-XPS-13-9360-Kaby-Lake-Coil-Whine-Issue.html

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RELEVANCY SCORE 52.8

I've purchased a Dell XPS 13 9360 and I've had problems with the video flickering.  It happens about every 5-10 minutes for about 5 seconds.
I've spent probably 30-40 hours trying to resolve the issue and I'm pretty fed up with it over the last 2-3 months.  I didn't notice it enough to decide ultimately to get my money back but it is too late.

I've run the diagnostic tool, and it apparently failed.  A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished.  I declined opening the device up and wanted to get my money back.  Apparently this test always fails unless the computer is plugged in apparently.  I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my 30 day return window has passed.  Gulp! That's after spending a few hours here and there trying to resolve the issue. Now I have a machine with an issue that is going to take plenty of hours to diagnose.
I've updated the BIOS, updated the Video drivers, to no avail.  I've now engaged Dell Chat support, who has stepped me through the entire process of doing this all over again.
At this point, I've asked for an escalation.  Normally this has been easy in the past, but I'm being forced to step through a repeat of the troubleshooting process which I've already accomplished
At the end of the day, I'm serious... Read more

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RELEVANCY SCORE 52.4

Hi,
How I can recover original partition layout with recovery partition contains original windows with drivers?
Now only find tool named "Dell OS Recovery Tool". But this tool make usb stick with some tools that removes recovery partition from my SSD and install clean windows 10 without drivers.
This not useful for me.. 

A:Dell XPS 13 9360 Original hard disk image

Did you make a Win 10 Recovery drive?

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RELEVANCY SCORE 52.4

I encountered screen flickering issues with Hyper-V enabled on my brand new Dell XPS 13 9360.
Is there a solution to this problem? It is extremely disappointing with this issue as I cannot use Docker.

Thanks.

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RELEVANCY SCORE 52.4

I've heard that people are still experiencing coil whine on their Dell XPS 13 9360 laptop. Has there been any fixes to this problem?

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RELEVANCY SCORE 52.4

I just recently purchased an adapter from Amazon HERE...

After going through the run around with customer support, my issue is still not solved.

I am trying to connect an external monitor through HDMI via the adapter linked above, but an unable to solve the issue.  My laptop recognizes the external monitor is plugged in, and is functioning as you would expect with an external monitor (i.e. two screens, dragging between two screens, etc...).  However, it seems as though the laptop is not sending any video output to the external monitor.  
I have updated all drivers and installers that were recommended to me by Dell customer support.  Additionally, I had changed a setting in the BIOS to disable some sort of USBC or Thunderbolt 3.0 security, as per recommendation in the comments of the linked (above) product.

Any suggestions?

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RELEVANCY SCORE 52.4

I have a DELL XPS-13 9360 which won't resume from sleep mode - if it sleeps, I have to press and hold the power button (15 - 30 seconds, something like that) to hard restart the laptop in order to get it to boot. When I try and resume from sleep the keyboard backlight comes on, but nothing else happens, screen doesn't seem to wake up
I've drawn a blank trying to figure out what the problem is, event logger shows nothing between:
The system is entering connected standby Reason: Lid.
and when I hard-restart it
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The only other thing I can see is very large (1GB+) system memory dump files being created but the timestamps don't match up well, so this may be a separate issue
I'm running Windows 10 version 1607 build 14393.693 fully updated, the laptop didn't originally have any issues sleeping but went back to Dell for a replacement keyboard (space bar didn't work properly) and the system was reimaged at that time and sleep hasn't worked since.
Thanks for any suggestions, this is a very frustrating issue :( 

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RELEVANCY SCORE 52.4

Hi all,

For the last 3 weeks my touchpad buttons stopped working. The pointer works well but the buttons are not clicking. This is probably a driver issue but all drivers are up to date and the buttons are enabled.

Please help.

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RELEVANCY SCORE 52.4

Here's the video, so you can see what I'm talking about. Basically, XPS 13 9360 QHD, has this issue when in a dimly light room, the brightness will be automatically set to the max, and won't be changed by either bios settings (you can adjust brightness level there for battery/AC), latest driver settings, or by keyboard keys.

It'd work normally, but then it'd start going bonkers, but then it'd go back to functioning normal.
Or just stay at max brightness.
I tried disabling DBC, installing latest graphics driver from Dell website, or Intel website using this method, installing latest bios, and other recommended drivers, disabling sensor monitoring service in "services.msc", didn't help.

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RELEVANCY SCORE 52.4

After a few minutes, I have problems scrolling with the touchpad in Google Chrome. The bug is currently documented as Chromium bug 647038 ( https://bugs.chromium.org/p/chromium/issues/detail?id=647038 ).

I have Kaspersky as well. It is documented in the forums: https://forum.kaspersky.com/index.php?s=708b040eaa4b878bc02cd7da4fb2ca7c&showtopic=358864

May this be a touchpad driver bug? Anyone is experiencing the same?

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RELEVANCY SCORE 52.4

I have a dell xps 13 9360. My trackpad is fine except for one issue. When i try to move the cursor a few pixels, ie trying to click a button or any precision work really, the mouse either doesn't move at all or does move then comes to a complete stop even if my finger keeps going. This only happens when i move the cursor at lower speeds. If i swipe fast, it is really responsive and precise.
I've tried to set the trackpad speed to the highest, enable precision thingy and remove or shorten delay. That is not the issue.
I've seen others have the same issues:
I assume the "delay" you're experiencing isn't really a delay but actually it requires you to move a significant amount on the trackpad before it notices you're moving the cursor. This is the exact same problem my old XPS 13 9350 had (all three of them). There is no "fix" to this as far as I know, because this is a windows driver based trackpad and for some retarded reason, windows thought its a good idea to do this. There are alternatives to this, by using 3rd party drivers from synaptics that "fix" the cursor problem, but then you lose other features like multi finger gestures i.e scrolling, pinch to zoom etc
Here's a video of the issues: https://youtu.be/ALRLFjVuJ-M
Is there a good fix for this.

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RELEVANCY SCORE 52.4

My wifi when plugged in is fine, downloading as expected at around 100Mbs as soon as I disconnect the power even on 100% battery the download rate drops to less than .02Mbs.
I've updated all the drivers and the BIOS using the Dell updating tools.
The Dell support assist is just sitting on data transfer verification test after 17 minutes.
I cant download the Killer drivers as it tells me theyre not signed for the system.
it basically makes the laptop unusable on battery, which is one of the main points of having a laptop.

A:Wifi only work on mains power Dell XPS 13 9360

I have seen some comments with such a situation when running the Killer Software Suite or whatever it is called.  I don't remember the power source being involved.
There is a Killer Rep moving around this community so maybe he could help.

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RELEVANCY SCORE 52.4

Dell XPS 13 9360 i7-7560U CPU overheats, fan only kicks in at high temperatures, so CPU most of the time is at or above 80°C (176 °F).
I searched on dell forums and found threads wherein other customers complained about same issue, and it seems that after replacement of motherboard + heatsink the high temp issue gets fixed.
Re-pasting CPU also wouldn't hurt, but since I bought the laptop recently, I'd rather Dell do it, since I don't want to lose warranty by cracking the laptop open.

Here's the video, no prior CPU overload, this is after laptop was turned on while it was off for quite a while, though when I entered diagnostics I waited till the default tests were automatically done and finished. It seems that CPU fan only kicks in at high (80°C temperature) and even then it only lowers the CPU temp down to like 70° and goes back to 0 RPM, is it normal? It shouldn't be, since it keeps CPU at overly high temperature! This was done while on battery (ac not plugged in).
Here's screenshot while I'm logged into OS. As you can see, CPU temperature gets abnormally high with a mild CPU load. You can test your laptop same way, just open this youtube video and see for yourself.
In my case, temperature quickly rose to high value.
I also tried to stress CPU by using HeavyLoad, I got CPU load at 100% but CPU cores almost instantly got to 90°C and started rising higher, so I stopped the test right away.

The question is, should I send the lap... Read more

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RELEVANCY SCORE 51.6

Hi All,
I received my brand new Kaby Lake powered Dell XPS 13 9360 a couple of weeks back and I have been suffering from wifi disconnect issues since then. The USB LAN connection works perfectly using the Dell USB C adapter.
I have tried all the standard troubleshooting steps:
1. BIOS and Killer 1535 Wireless Adapter Driver updated to latest version  (including uninstalling and reinstalling the wireless drivers)
2. Updated Windows 10 to the latest anniversary edition
3. Changed Power Saving settings on the Wireless Adapter using Powershell commands as there are no Power management options for the Killer Wireless adapter in Device Manager 
(Disable-NetAdapterPowerManagement -Name "Wi-Fi" -NoRestart)
After running the above command I get the status of the relevant power mgmt parameters as below (though not sure if its really effective)
DeviceSleepOnDisconnect : InactiveWakeOnMagicPacket : Disabled
 4. Installed the latest Intel PROSet/Wireless Software and Drivers for Windows 10
Even after running step 1 and then later step,2 the wifi connection used to disconnect after some time (especially when a large file was being downloaded or any high network usage activity). Running a speed test of my broadband connection is a sure way to disconnect from wifi. More importantly this disconnection used to crash the Access Point on my TP-Link WR841N router which caused all my other devices to lose network connection as well and required a Router restart.
... Read more

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RELEVANCY SCORE 51.6

I recently purchased the XPS 13 9360 (Kaby Lake) and have been using for a couple days.
I've noticed coil whine in the form of static sounds coming from the left side of the laptop, near the power connector.
There is very minimal noise when the laptop is on battery, where the noise is audible when your ear is next to the keyboard.
However, when connected to the power outlet the static becomes quite audible at a normal viewing distance. The static occurs frequently (especially when scrolling).
I tend to work in quite spaces with little ambient room noise, as I am easily distracted.
Is there a solution to resolving this coil whine issue? I feel like at this price point this should not be an issue (especially since is was well known in the earlier models).

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