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M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

Q: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I'll skip all the backstory and cut to the chase. Have formatted my hard drive. I have a Windows 10 USB installer and a DVD installer. I can boot both of the installers but once Windows Setup loads the keyboard and mouse immediately stop working. From what I've read Windows 10 has built-in USB 3 drivers - which seems like it is working since Windows Setup is running from the USB thumb drive. I just can't click Next to proceed with setup since the keyboard deactivated (no Num Lock or Caps Lock). Keyboard works just fine in BIOS. I don't think Setup is not locking up. The reason I am at this point is because the keyboard and mouse stopped working in my 8.1 install. (I could remote control using my remote app, but no local keyboard and mouse). Was able to upgrade to 10 which worked but still no keyboard and mouse. Tried different ports and different keyboards. The BIOS does not have a way to disable xHCI on the USB that I could find. Any ideas?

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Preferred Solution: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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Hi everyone, I got a new mobo and cpu yesterday and after installing all the parts I put my old hdd in, after the pc boots I got an error; no hard disk detected. i know the hdd is fine because i put it back in my old build and it booted fine, i know when installing a new mobo you should format which ive been trying to do but when i reach the window where you choose the language theres no mouse or keyboard working, and i know the mouse and keyboard is fine because i used both in the boot menu. my current specs are p8z68-v asus intel i5 2500k nvidia 560ti asus corsair 850watts 8gb ram 500gb hdd ps; sorry for poor grammar and spelling mistakes but was forced to write this on my phone. Also, i looked in my bios and it clearly names both my hdd and blu ray drive.

A:New mobo doesn't detect HDD, no mouse or keyboard control in Windows setup

First, try the basics. Take out the 560 and just install the RAM, CPU, HDD and PSU and see if you can get to BIOS.

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I run avg, norton, esed nod 32, karpersky and none of the detected the virus. However, pc is extremely out of use. From the start, the pc permanently crackles (the sounds come from the speakers, the headphone an inside of the monitor..) and every blank space is filled with "12121212..." when I tried to formet the pc, I couldn't sucess to type the license key just because of that. Other than formatting, what else left as a solution to get rid of this virus. (I am sure it is virus) Should I remove and reload mouse, keyboard but how? I don't know how to left the formatting. I am stuck in the step requiring the key licence. How can I quit there??? please help

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Hi all, We are having issues applying Thinkcentre M93z BIOS update.  The update itself completes successfully but the following reboot produces the error: "Error 0162 - Setup data integrity check failure"?Press F1 to enter Setup, F2 to resume? At this point it doesn?t matter how many times you press F2 you always receive the same error during POST.  The workaround has been to enter the BIOS and press F9 then F10 to save and exit.  Once this has been done the machine boots without displaying the 0162 error.  If we were manually walking around updating the BIOS on each machine it would be less of an issue but since we are carrying out the BIOS updates via SCCM, visiting each machine is not an option.  It doesn?t matter if you apply the BIOS manually or via SCCM, you see the same error.  For reference we are updating to the latest BIOS revision: FEKT50AUS. Any ideas? Many thanks

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hi guys, im currently in the middle of installing xp on my hard drive, when the setup gets to the regional language setup my mouse and keyboard stop working (they work on start up) i cant get past the regional language setup without them, i have a logitech mouse and keyboard any help?? thanks

A:loss of mouse and keyboard on xp setup

usb or ps2 mouse and keyboard? or wireless?

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I have an M2A-VM motherboard; it has the settings for Power up the computer by PS2 mouse or keyboard.

It requires the power supply has the 1A at +5VSB lead, my power supply is Sonata III 500(ATX12V 2.2)

But I have tried both ways, not working.

Any help would be appreciated.

A:How to setup Power up by PS2 mouse or keyboard

The proper settings for this should be explained in the motherboard's manual. Did you follow them?

"It requires the power supply has the 1A at +5VSB lead"...

It is possible that you don't actually have 1 amp on this lead. Your power supply's having 500 watts has nothing to do with this

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Interesting problem, which I discovered more or less coincidentally.

Microsoft's solution for a problem I am having is to repair Windows.
I started out to boot from original W7 DVD but neither mouse nor keyboard worked.
After a couple of times rebooting I gave up.

But then again, it has been working, else I would not have been able to install Windows in the first place.
This was just 1,5 month ago.

Asus X99 DeLuxe/U3.1 motherboard with latest BIOS
Microsoft 6000 mouse

Any suggestions?


A:W7 Setup from DVD - mouse nor keyboard works

Since you're here, why don't you tell us what the problems are exactly since we have a habit of fixing them.

You can also make a System Repair disk to see if it will run at boot, or try another keyboard and mouse.

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Hello Everyone,

I come with quite a strange problem with my Netbook (Advent 4213), I have it dual-booting Windows XP & Ubuntu Netbook Edition, however the mouse & keyboard have decided to cease up every time I use Windows XP, some times I get a couple of seconds use out of it before the log on screen, but after this they both stop working.

I have tried to re-install Windows, However the USB Install disk I have also denies the use of the Keyboard & Mouse during the installation. But this is not the most confusing part.

You would think that if it does not work on the Windows OS or the Windows Install that it would be a Hardware problem, however, It works perfectly fine in Ubuntu.

I have plugged in a USB keyboard & mouse and that seems to work in Windows XP, however I think you can all vouch for me when I say I do not want to be lugging a keyboard & mouse around with an ultra-portable Netbook.

There is software related to my phone of which I would like to use but can only use on XP, it would be good to be able to use this without an external KB & Mouse.

Any help would be fantastic, thanks in advance,

A:Solved: Keyboard & Mouse Not Working In Windows XP OR The Windows XP Install

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I have Dell 27" U2713H as 2nd monitor; I need to turn on/off Dell monitor power switch to bring it up from sleep mode. Any clue how to fix this? I tried differenet Displayport -> HDMI cables already.

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Hi all - here is the issue I am having. I am upgrading to Windows 8 Pro from Windows 7 Pro (64-bit) on my desktop. All of my hardware is compatible, and I've removed any software that was not. Setup runs just fine. The problem I am having is that I have no mouse or keyboard when I get to the "Preferences" (where you select your color scheme) after initial install and have no mouse or keyboard support.

I have a wired Logitech illuminate keyboard and wireless Logitech MX620 mouse. I have tried a different wired keyboard and wired mouse and still don't have the mouse or keyboard operational. They both just shut down. The USB ports are live, though. I've checked using USB-powered devices. Dual-booting or clean installs are not an option.

Any tablet options that might have been accidentally set on my desktop are now disabled.

Any help is much appreciated.

A:No mouse or keyboard after setup and during initial preferences select

Have you tred with a PS 2 keyboard?

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I am trying to reinstall windows on my compuer and when the setup loads and says "enter to continue" "r for recovery console" and "F3 to exit" my keyboard stops working. I can't select anything and I can't even get the caps lock, num lock or scroll lock lights to light up when I hit their respective buttons.

I am using the same dell usb keyboard that came with the computer. the keyboard works when I'm in the bios.

A:keyboard freezes during windows setup

oh, and I thought I should mention that I have tried to do this several times, each one resulting in me having to hold down the power button.

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Hi everyone, I'm a helpdesk support person that needs some support . I can't find anything related to this issue so I'm hoping someone can help. I took a side job for a co-worker to fix her computer because when she boots it comes to the blue screen of death. Well, come to find out, the partition of the HD that the OS is loaded on is corrupted so she agreed that we could start from scratch. Sounds fine, right - but no. I'm going to boot from dell's XPsp2 cd (tried multiple cd's) and everything seems fine until I need to actually use the keyboard. A few seconds before the screen comes up that asks you if you want to repair your computer or install windows, the light on the keyboard goes off and nothing works on it. So, I've tried mulitple keyboards and usb ports on the computer (no PS2 ports) - no dice. Tried resetting the bios to the original state - no dice. Tried unpluging and replugging the keyboard back in at multiple stages - no dice. This is a Dimension E310 Dell media center with a intel p4 HT. Anyone have any ideas, i'm about to throw this off my building! Thanks!

A:Windows XP Setup - Keyboard not working

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When I turn on the PC the keyboard will work and everything, and the indicators are on right up until the options to Make a Windows Instalations, and exit menu appear on the screen. Then when that happens, keyboard does not work.

I have tried to look for something in my BIOS that would enable some special USB port or something but I cant find anything and I have tried a couple of different keyboards.

Its an Intel DP35DP with a Core Duo processor.

A:Keyboard will not work during Windows setup

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My computer desktop kept freezing today, had to reset to get computer to restart. Computer wouldn't boot Windows (the computer got to the Windows load screen, but wouldn't complete loading). Tried to do a Windows Repair Installation using Windows XP Home Installation CD for existing Windows installation.

Install begins correctly but about 60% through, the installation asks for an NVIDIA file (nv4_mini.sys) and the mouse and keyboard freeze. From this point, I am unable to browse for the file, cancel, or anything else. Neither keyboard nor mouse respond. It seems to be knocking out all devices.

Last week, I had a problem with computer viruses which I removed with AVG and Malware Bytes, and then installed SystemSuite10. Started having problems again with system 2 days ago with system freezing.

Any ideas how to repair without having to completely reformat the HD, or at least how to get keyboard and mouse back on board?

A:WIN XP Home Setup Installing Devices Freezes Mouse/Keyboard

System manufacturer and model?


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I was reciently trying to reformat my computer and once i got to thr Welome to Setup area my keyboard suddenly stops works yes the ps/2 is the retangular one and this is a microsoft keyboard with Fingerprint Reader anyone have a suggestion?!

A:Windows xp welcome to setup keyboard wont work!!

Please do post 2 threads on the same problem.


Thread closed.

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I was installing a new wireless keyboard. It uninstalled the previous software and made my current one not work. I hooked up the ps2 kb and mouse but they won't work either. They will work when booting up but once windows starts I got nuthin. I can't control my computer, please help....

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I tryed to reformat my computer since i got a keyloger.. so when I run reboot the cd (Windows xp) and get to the step Welcome to Setup my keyboard just gets disabled it dosent work i try num lock or anykind to see if it would light up nothing its like it just died but it works when i did the BIOS setup area I have a microsoft keyboard with fingerprint reader andthe ps/2 port is retangle. anyone got any suggestions??

A:[SOLVED] Windows xp welcome to setup keyboard wont work!! !

Hi david9562 and welcome to TSF !

Switch for a regular PS/2 keyboard for the time of the installation, you'll be able to use your own keyboard once Windows is installed.

Make sure you've backed up all your data on a different physical drive before you go the format/reinstall from scratch way.

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ok so our original dell set packed in. we had to make do with a crappy cheap thing for a few days.

today we got a Microsoft wireless laser desktop 5000

i must say its a really nice pair. very comfy to use.

however it does say that the set is vista compatible and 7 compatible. i cannot install the software, other than the drivers 7 auto installs.
so basically we can use the set but not fully. the hot keys don't work, the quick access key don't work and the media keys wont work.

just wondering if there has been a software update, or if i should not run as vista or xp in compatibility.

cheers in advance

A:new windows 7 keyboard + mouse set ????

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Recently my wireless usb keyboard and mouse stopped working in windows. Since they are wireless I tried changing the batteries without success. I went back to a corded keyboard and still no response. I know the keyboard is working because I can press F12 to enter the BIOS setup and then can also press F8 to get to the boot menu. I can arrow up and down to select any of the options. Unfortunately I notice there is no longer a command prompt option with Windows 7.
I am really stumped.
It is a HP Desktop AMD Sempron running Windows 7 Home Premium 32bit
Any advice?


A:No USB Keyboard/Mouse in Windows 7

Hi Robert, Welcome to Seven forums.

You need to install the USB 3.0 Drivers for your motherboard as this also updates your USB controller. If you type devmgmt.msc it will bring up your devices so you can check out if there are any other devices you need drivers for. Download the USB drivers from the manufactures website of your k/B and mouse.

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I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing. Also I cannot get into to BIOS. Can someone please help me?

A:No keyboard or mouse in windows 7

Welcome to the seven forums.

See if the info/video in this post helps:
Damaged Laptop need to access without being able to type my password

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After installing windows 10, I'm unable to use my keyboard and mouse after the logo screen in windows 7. Everything works fine in the BIOS, but as so as that loading screen for Windows 7 comes up, the lights on the keyboard go off, and I cant use either the mouse or keyboard.
Everything is fine when I go back to windows 10. I thought I would try repairing Windows 7. but the same thing happens after windows load the files, cant even get past the first screen.

A:Unable to use keyboard and mouse on Windows 7

Did you try going into Safe Mode? What happens if you re-plug the keyboard/mouse at welcome screen (login)?

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Hi there. This is my first time posting. i have a big problem, sorry i have no time to introduce myself. the thing is i have a windows xp and all of a sudden when i turned it on the other day my mouse and keyboard stopped responding. everything is still moving around on my desktop so i know its not frozen, but my mouse wont move and i cant type. please help! thankz

A:Windows XP, mouse and keyboard not responding

It may be: A driver causing freezing
Spyware, malware, virus.
The mouse/keyboard drivers.
Have you installed anything recently? Which requires drivers? Are you using USB or PS2 input for the keyboard and mouse?
Follow these steps: http://www.techsupportforum.com/showthread.php?t=15968
And post a HJT log here: http://www.techsupportforum.com/forumdisplay.php?f=50

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Installed Windows XP x64 edition on a gigabyte m/board with an intell core2 duo processer. All was well, then i put in drivers cd for chipset and after 1st reboot keyboard and moue don't work and i can't log in. theres only usb outputs on motherboard for keyboard and mouse. ive tried reseting with and without the drivers cd in the pc.
Please help
thank u

A:Windows xp X64 Keyboard & mouse problem

Reset the motherboard (follow instructions in the manual for shorting the jumpers) and reboot. In the bios, make sure you have USB legacy devices enabled as I think this is what is causing the USB ports to ignore your k/brd and mouse.

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i have been using windows 8 for quite some time now....yesterday my mouse and keyboard suddenly stopped working for no observable reason.
it works on the bios MENUS and even the mouse works on temporary Ubuntu environment which i booted from a disk...nothing seems to help......i need help Pronto!!

A:Windows 8 Keyboard and mouse not working

if the mouse stops working even when in Linux then there is a hardware issue. Try a different mouse or keyboard and see if the works any better. If not then the rig may be in error and in need of a new system board.

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Before I reset the system it would wake up from either a key press or a mouse movement. It now wakes up only from the keyboard. The l.e.d. beneath the mouse is not lit until a key press is made.

How can I enable wake-up from either again?

A:Windows 8.1 wakes up only with keyboard, not mouse.

What kind of mouse is it? Could it be you had the specific mouse driver installed before? One example may be Logitech.

If you reloaded Windows chances are it is running the generic MS mouse driver.

Edit: also check your power saver settings. It may have a setting "allow this device to wake" or "shut down this device to save power" etc.. for the mouse.

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My computer sat in a corner for over a month without being used or being connected to anything until today. I put the main cord in place and hooked up the monitor and turned it on. It went into startup mode and I made it all the way up to that small "login" window before you get into the "real" Windows. Then it dawned on me that I hadn't hooked up the mouse or the keyboard. Duh! Things are not the same anymore. Now when I startup again, I either get a "scandisk" and it finds errors to fix, but I can't tell the doggone machine to fix this because the keyboard doesn't work and neither does the mouse. I've been going around and around like this with no success of ever fixing the scandisk errors and I can't get into Windows anymore. What have I done? The computer uses Windows ME and my startup disk is no help at all because the keyboard doesn't work!! Plus I am unable to go into Safe Mode because the keybaord doesn't work AGAIN! Call me dizzy in a tizzy!!

A:How do I get into Windows with no mouse no keyboard support??

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I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.

I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.

I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor).

Any advice?

<<< System Summary >>>
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
Hard Disk : M4-CT128M4SSD2 ATA Device (128GB)
Hard Disk : SAMSUNG HD103SJ ATA Device (1000GB)
Hard Disk : Seagate Expansion Desk (3001GB)
DVD-Rom Drive : ASUS DRW-24B1ST a
CD-Rom Drive : DTSOFT Virtual CdRom Device
Monitor Type : Acer P215H - 22 inches
Monitor Type : Dell Computer DELL E193FP - 19 inches
Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
N... Read more

A:Windows 7 Mouse/Keyboard hangs

I think is what is happening, from the event viewer

Log Name: System
Source: Microsoft-Windows-DriverFrameworks-UserMode
Date: 8/8/2012 8:05:08 AM
Event ID: 10110
Task Category: User-mode Driver problems.
Level: Critical
Computer: Postie-PC
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />
<TimeCreated SystemTime="2012-08-08T12:05:08.580482900Z" />
<Correlation />
<Execution ProcessID="876" ThreadID="844" />
<Security UserID="S-1-5-18" />
<UMDFHostProblem lifetime="{7805DD04-DEE9-46D2-91AB-E7B5F16FA529}" xmlns:auto-ns2... Read more

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We've had some power offs and ons due to snow storms recently. But, I don't know if the power is the actual problem.

Typically when I come to the computer its in the sleep mode and a mouse movement or keyboard key would wake up the machine. In the last few days neither do a thing.

A couple observations-

1) My Samsung monitor's power blue light , stays blue and blinks
2) The case power on button light is on and steady lite.
3) Pressing the reset doesn't go to reset, kind of does nothing
4) Pressing and holding the power button acts the same as the reset

In the end , I turn the power strip off then on again and then all's well.

The board is an Asus, with an AMD processor, 16 gig mem.

Samsung SSD
Any ideas?

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Wasn't sure which subforum to file this under.

My elderly neighbors asked me to fix their laptop. Apparently they were suckered into updating to Windows 10... They said it worked well for 3-4 days but after a few days the screen turned all checkered and messed up and there was a message about "graphics something" (they didn't remember). After that they did a downgrade back to Windows 7 and things were even worse after that.

The machine is an HP dv7 series laptop with an i5 and AMD graphics (Microsoft probably provided a bad graphics driver with Windows 10).

After the downgrade to Windows 7 input devices are not working at all the machine is not frozen, there is activity and it can sleep and resume, but keyboard and mouse do not work. External USB keyboards and mice do not work either (even though Windows shows on the screen that it successfully installed drivers).

Keyboard and mouse do not work in Safe Mode either. Keyboard and mouse does work in Startup Repair though. I ran "sfc /scannow" for offline windows installation and it ran for like half an hour but did not find any integrity problems.

RDP is not enabled so I could not control it over network.

Currently I cannot get past the login screen (can't select user or type password).

There is no PS/2 port, USB only.

I don't want to do a clean install because I don't want to reinstall their software. I want them out of my hair as soon as possible. (They already called me twice in the past 24... Read more

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hey i had my sony vaio ns20s laptop for quite a while now i have windows 7 ultimate running, whenever i turn on my computer it say windows error recovery, so i choose start windows normally it starts windows and go to the login screen but as soon as it goes to the starting windows screen the onboard mousepad and keyboard don't work, there is no mouse cursor i have tried using external usb keyboard and it work's to login but mouse doesnt there is no cursor and as i am in full time education with no job i cannot afford for a computer repair shop need quick fix now!! Thankyou all help much appreciated :D

A:HELP! Windows no keyboard or mouse cursor able use!

Reboot then start tapping the F8 button as soon as you see your computer name logo screen. In the options menu select "Last Known Configuration" see if that helps.

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After I installed Windows 10 from windows 7 I couldn't use my mouse and keyboard it works when I boot up BIOS Utility but when im on windows 10 it does not work. I tried switching usb ports and that didn't work either.

A:Windows 10 Mouse and Keyboard not working

How was this typed. And your profile says you are using Windows 10 LOL

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I recently built a new computer, updating my cpu, mobo, and power supply, using the remaining parts from my old dimension 9150. i now have an evga 7050/680i motherboard and intel core 2 duo cpu. when i turn the power on, i hear 1 beep followed by 2 beeps, but the os proceeds to load smoothly and i can enter and change bios settings using my keyboard. when i get to the windows welcome screen, however, i can't enter my password because i get no response from my mouse or keyboard.

i've tried removing the battery on my motherboard and power cycling it but it doesn't seem to help. i have also tried using all the different usb ports but they all have the same problem. when plugged in, the keyboard and mouse both recvieve power but do not communicate with the computer. on other machines, both the usb mouse and keyboard operate smoothly.

A:Usb mouse and keyboard not recognized by windows.

It is possible you need to install drivers for your keyboard and mouse. Here is a site that may help: http://www.keytronic.com/home/keyboards/support/drivers.html . You could also try a google search for your particular usb keyboard/model. Try using another non usb keyboard to initially log in and then try and setup your keyboard/mouse once you get into windows. I hope this helps. Good luck.

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I am planning on building a PC for my own use in the near future. It will probably be a few weeks before I start ordering the pieces and I will be purchasing an OS as well- either Win7 or Win8. 
To anyone running Windows 8.1 on a desktop sans touch-screen, how is it? Is everything as straight forward as Windows 7 or XP ? if you had a choice between Win 7 or Win 8 would you stick with Win 8?

A:Windows 8.1 for desktop PC using mouse & keyboard

 At this point I'd go with 8 if I had no need for the features removed from 7 (desktop games, XP mode, gadgets).  I have no use for the Modern/Metro mode junk, but if you install the free app, Classic Shell (from classicshell.net), you can give 8 the look and feel of 7 with the classic Start button and menu with everything where you're used to it.  I keep installing the big updates to Windows 8 in hopes MS will start listening to its customers and add the Start menu back, but so far they've only just given little bits and pieces around the edge.  At least the Classic Shell folks are there to come to our rescue!  There's a similar app called Start8 that goes for $5 if you'd prefer; it has a 30 day free trial.
Good luck.

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I upgraded to Windows 10 but then could not connect to an Internet connect that other products can in the same place. I downgraded again to 7 and now I have no use of the mousepad or keyboard, I do not have a usb one of either to try. Tried to do a hard reboot as seen on different help pages but still nothing

A:Downgrade from Windows 10, now no mouse or keyboard

Hello;Allow me to welcome you to the HP forums!I read your post about your failed attempt to revert to Win7 from the Win10 Upgrade and wanted to help. Sounds like you used the infamous Win10 GoBack function to ATTEMPT to revert your Win10 upgraded-PC back to a previous OS version, right?If that's the case then, sorry to be the bearer of bad news but, unfortunately, the Win10 GoBack function is know to be unreliable and when it fails, it can leave machines in a corrupted state -- which appears to be what happened to yours. he Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine.  This pretty much guarantees that no HP Recovery is going to work.What will work is restoring your machine to its original factory condition using HP Recovery Media. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/driversOnce there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom o... Read more

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MOD EDIT: moved to Win8 from Am I Infected ~~ boopme
Hello! I've an old computer I'm working on. Its a 4-5 year old desktop. It was pretty nice when it was bought. I installed windows 8 for kicks on it.
My problem is this:
I push the startup button, the machine starts up, but it doesn't show anything on the VGA monitor (it has a DVI port as well, I tried it but no luck), the USB Keyboard and Mouse do not light up.
The CD drive does come out.
My guess is its a virus, but which one?
The computer has no important information on it, so I'm ok with starting from scratch. What could the problem be?

A:Windows 8-No monitor, no usb, no ps/2 for mouse and keyboard

Is Windows 8 installed? Did it ever work? What is the make and model of the computer?

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I installed a new driver for my mouse pad with synamptic in ordr to scroll with two fingers.After I restarted my PC per recommended I couldn't control my mouse or keyboard anymore. I can in bios but not in Windows. How can I run safe mode without the drivers so I can uninstall the new ones?

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Figured I'd post this over here too, since I probably placed it in the wrong section to begin with.

For some reason, whenever windows loads it's automatically locking up my mouse and keyboard, making the computer pretty much unusable. I haven't been able to do anything with it for days, and am using a friend's to try to search for an answer.

I've googled the problem in every way I can think to phrase it and I haven't yet come across a concrete answer. I'm thinking I might just have my friend reformat it, because in my head I imagine it would work fine if everything was wiped/reset. However, since I don't know much about computers, I wouldn't be surprised if that wouldn't do a single bit of good, which is why I'm here.

I know it's not a complete system lock up, because it'll load windows and my AIM will automatically log in, I just can't interact because some genius came up with the idea of making a keyboard/mouse lock function.

Oh and it's not that they're broken either, I tried them on this computer and they worked just fine. I even hit F2 on the bootup and was able to go into the setup menu. It worked just fine in there. But whenever I let it load into windows, for no reason whatsoever it just completely locks out any possibility of interface. Ugh. Any ideas?

A:Windows Locking Up Mouse/Keyboard

Hit the F8 key before Windows loads continually until you get the Advanced Boot menu. Try to get to Safe Mode. If that works, then uninstall any new software or drivers you have installed recently in Add Remove programs. Or you can go to Start/Run and type CMD and hit enter.In the Command Prompt type chkdsk /f/r and hit enter. Then type a Y and hit enter. The Check Disk Utility will run at next bootup and try and fix any problems. If that doesn't work, back in Safe Mode go to Start/Run and type SFC /scannow and hit enter. The Windows File Protection window pops up. You may need you XP CD for this. It will copy any Windows System File missing from the disc.

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Friend just built a new PC and he has a wireless USB keyboard/mouse. They work when navigating the BIOS, and they worked before he installed the new USB drivers. However, after he installed the new ones, they don't work at all. USB keyboard and mouse + other USB options are turned on in the integrated peripherals section of the BIOS.

One thing I noticed under the device manager is that there are a ton of USB Root Hubs that Windows "cannot load the device driver for this hardware. The driver may be corrupted or missing." However, there are a ton of "Intel(R) ICH10 Family USB Enhanced Host Controller - 3Axx" that appear to be working fine.

His motherboard is a Gigabyte EP45-UD3P. I heard of other people having these issues with Gigabyte mobos but all their solutions (adjust the USB keyboard/mouse settings in BIOS) didn't work for me.

Any ideas? Thanks in advance.

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It is a Dell Latitude Cpi notebook computer with a docking station. It has Windows 2000 Professional on it. It has a Synaptics touch pad on it. While it was in the docing station, I installed IntelliPoint, becuase when it's docked, I use an IntelliPoint mouse. When I rebooted, my touch pad was inoperative. I then tried to uninstall IntelliPoint. My touchpad worked, but the custom software with it didn't. I then uninstalled my touchpad, thinking that Windows would detect it and re-install it for me when I rebooted. BUT WHEN I REBOOTED, WINDOWS DOESN'T DETECT A KEYBOARD OR A MOUSE, WHETHER THE COMPUTER IS DOCKED OR NOT!! What happened? I can't even log on becuase Windows doesn't recognize the "CTRL+ALT+DEL" to log on.

Before startup, when it says "Press F8 for advance options..." it WILL recognize the keyboard then, and I tried booting into SafeMode, Last Known Good Config, other stuff, but as soon as Windows loads, it acts like there is no keyborard or mouse!



A:Windows 2K Pro - No keyboard / mouse detect.

Run a repair installation. Let it detect your original settings. Of course if it repairs everything and you have not updated the repair since loading programs, all programs will have to be reinstalled. This should get your Touchpad working again.

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The PC under reference is HP's BRIO Ba 600 with
Pentium P3 500 MHz Processor and 512 MB SDRAM
with a Seagate 20 GB HDD.
When I used it with Windows 98 Second Edition, I had no problems with using my DOS, Q-BASIC and FoxPro
For DOS Programs from the MS DOS Prompt of Win98.
Recently I installed Windows XP over Windows 98 and
thereafter I could not use my DOS (QBasic and
Foxpro) Programs inside WIN XP in this machine;
Foxpro window would open and do the job but when I
quit Foxpro, Windows XP would crash and I had to
reboot, scan disk etc., etc., Also alternate warm or
cold reboots had the keyboard and Mouse disabled!
(I have noviruses to blame for this, thanks to XP's
firewall, spyware detector and Norton Antivirus
including Autoprotect.
To get over these two problems, I recently
formatted the HDD, partitioned it into 3 - with the first 2 GB FAT (For my DOS Programs including FOXPRO),
the second 9 GB FAT 32 where I installed Windows 98 and the third 9 GB FAT 32 for Windows XP Professional with SP2. The System boots into Windows XP. Now my DOS programs work in this machine very well without
crashing XP on Exit! But alternate boots continue to
have the other old problem of keyboard and mouse
being disabled in every second boot, I can't even get
into setup with F2 nor skip scandisc by pressing any
key! Laboriously I have to go through turning off from
the front panel, reboot and wait for XP to settle down with keyboard and mouse enabled in the nex... Read more

A:Windows XP on P3 500 MHZ - Keyboard Mouse Disabled

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Im having issues with windows 7, I am having difficulties installing it on some new machines, the computers im trying to install it on are an Acer xc 704
I got it from office works it came with windows 10 on it however i need windows 7 pro for it to work with our servers and mainly some of the programs we use in our office.

The issue started as soon as we put the installation disk in, I had to change security setting in bios to allow it to boot from disc, when I finally got to the install menu, I lost function to keyboard and mouse even though they work fine in the bios, did some googling and found this was a common issue due to new computer having usb 3 ports and windows 7 not containing drivers, however the keyboard and mouse was plugged into usb 2.

I then tried to run a bootable usb of another verison of 7 (not the version we needed but was an experiment to see if I can get it installed) After changing uefi settings to legacy I was able to then boot from usb.
I progressed abit further this time I could then progress through the installation menu, once I got the the partition section I had more issues the hd needs to be in mbr mode or something and could only be converted through a third party program, luckily I found a way to do it through cmd, I also got past this hurtle, I successfully managed to install windows 7 (not the right version but it was technically installed)
When the computer restarted to complete installation, I was brought to the first u... Read more

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hello guys,  please help me. I stuck at windows 7 64 bit installation, this is my computer : 1. HP Slimline 260-p220l2. windows CD original Windows 7 pro 64bit3. using bundling wireless usb mouse and keyboard from HP this problem make me headache and crazy. I tried to find out the solution, somebody success with changes the keyboard using PS2 port, but unlucky this HP slimline 260-p220l didn't provide it. please help best regards,Stevanus

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Hi all,

I have got a problem with a PC whose keyboard and mouse do not work in windows XP. This is the case with both PS2 and USB keyboards and mice. The PC does not seem to be frozen as it installs a USB mouse driver automatically when plugged in.
The problem still occurs in safe mode.
The keyboard and mouse definately work and are plugged in correctly.
I have booted from a liveCD and both keyboard and mouse work fine. Thus it clearly cannot be a hardware issue, i am assuming it must be a software problem within windows but don't know what it could be.

Anyone got any ideas where i could start???

I will be trying a BIOS update and will keep you posted.

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I have serious issue facing on my home desktop PC....i have Gigabyte g41mes2h motherboard, 2 gb ddr2 ram, '1TB hddd...yesterday evening i bootup my pc, all loadsup in windows xp sp3, when i touch my USB mouse didn't move, also ps2 keyboard not moving...even i m facing earlier problem of external dvd drive not showing up in explorer or in dvd drive inside control panel....now this is the next serious problem of mouse and keyboard not working(not moving)....in BIOS(pressing DEL button), keyboard is working...inside bios settings in peripherals usb mouse and usb keyboard are.enabled... What are the others options i tried to findout to make it enabled i.don't know... Even in safemode by pressing F8, selecting only safemode and also tried in.safemode with networking, nothing moves...even.i unplugged and plugged back into motherboard, mothing happened....another way also i tried to repair OS by putting windows xp professional setup CD, nothing happened too becoz of registry problem for not showing dvd drive in windows...
What shall i do now....please i am.very upset, i don't know what the other possible ways to make.usb mouse and ps2 keyboard to be functional?!.....
Please help me to solve this....

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