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M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

Q: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I'll skip all the backstory and cut to the chase. Have formatted my hard drive. I have a Windows 10 USB installer and a DVD installer. I can boot both of the installers but once Windows Setup loads the keyboard and mouse immediately stop working. From what I've read Windows 10 has built-in USB 3 drivers - which seems like it is working since Windows Setup is running from the USB thumb drive. I just can't click Next to proceed with setup since the keyboard deactivated (no Num Lock or Caps Lock). Keyboard works just fine in BIOS. I don't think Setup is not locking up. The reason I am at this point is because the keyboard and mouse stopped working in my 8.1 install. (I could remote control using my remote app, but no local keyboard and mouse). Was able to upgrade to 10 which worked but still no keyboard and mouse. Tried different ports and different keyboards. The BIOS does not have a way to disable xHCI on the USB that I could find. Any ideas?

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Preferred Solution: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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Hi everyone, I got a new mobo and cpu yesterday and after installing all the parts I put my old hdd in, after the pc boots I got an error; no hard disk detected. i know the hdd is fine because i put it back in my old build and it booted fine, i know when installing a new mobo you should format which ive been trying to do but when i reach the window where you choose the language theres no mouse or keyboard working, and i know the mouse and keyboard is fine because i used both in the boot menu. my current specs are p8z68-v asus intel i5 2500k nvidia 560ti asus corsair 850watts 8gb ram 500gb hdd ps; sorry for poor grammar and spelling mistakes but was forced to write this on my phone. Also, i looked in my bios and it clearly names both my hdd and blu ray drive.

A:New mobo doesn't detect HDD, no mouse or keyboard control in Windows setup

First, try the basics. Take out the 560 and just install the RAM, CPU, HDD and PSU and see if you can get to BIOS.

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I run avg, norton, esed nod 32, karpersky and none of the detected the virus. However, pc is extremely out of use. From the start, the pc permanently crackles (the sounds come from the speakers, the headphone an inside of the monitor..) and every blank space is filled with "12121212..." when I tried to formet the pc, I couldn't sucess to type the license key just because of that. Other than formatting, what else left as a solution to get rid of this virus. (I am sure it is virus) Should I remove and reload mouse, keyboard but how? I don't know how to left the formatting. I am stuck in the step requiring the key licence. How can I quit there??? please help

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Hi all, We are having issues applying Thinkcentre M93z BIOS update.  The update itself completes successfully but the following reboot produces the error: "Error 0162 - Setup data integrity check failure"?Press F1 to enter Setup, F2 to resume? At this point it doesn?t matter how many times you press F2 you always receive the same error during POST.  The workaround has been to enter the BIOS and press F9 then F10 to save and exit.  Once this has been done the machine boots without displaying the 0162 error.  If we were manually walking around updating the BIOS on each machine it would be less of an issue but since we are carrying out the BIOS updates via SCCM, visiting each machine is not an option.  It doesn?t matter if you apply the BIOS manually or via SCCM, you see the same error.  For reference we are updating to the latest BIOS revision: FEKT50AUS. Any ideas? Many thanks

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I have an M2A-VM motherboard; it has the settings for Power up the computer by PS2 mouse or keyboard.

It requires the power supply has the 1A at +5VSB lead, my power supply is Sonata III 500(ATX12V 2.2)

But I have tried both ways, not working.

Any help would be appreciated.

A:How to setup Power up by PS2 mouse or keyboard

The proper settings for this should be explained in the motherboard's manual. Did you follow them?

"It requires the power supply has the 1A at +5VSB lead"...

It is possible that you don't actually have 1 amp on this lead. Your power supply's having 500 watts has nothing to do with this

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Interesting problem, which I discovered more or less coincidentally.

Microsoft's solution for a problem I am having is to repair Windows.
I started out to boot from original W7 DVD but neither mouse nor keyboard worked.
After a couple of times rebooting I gave up.

But then again, it has been working, else I would not have been able to install Windows in the first place.
This was just 1,5 month ago.

Asus X99 DeLuxe/U3.1 motherboard with latest BIOS
Microsoft 6000 mouse

Any suggestions?


A:W7 Setup from DVD - mouse nor keyboard works

Since you're here, why don't you tell us what the problems are exactly since we have a habit of fixing them.

You can also make a System Repair disk to see if it will run at boot, or try another keyboard and mouse.

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hi guys, im currently in the middle of installing xp on my hard drive, when the setup gets to the regional language setup my mouse and keyboard stop working (they work on start up) i cant get past the regional language setup without them, i have a logitech mouse and keyboard any help?? thanks

A:loss of mouse and keyboard on xp setup

usb or ps2 mouse and keyboard? or wireless?

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Hello Everyone,

I come with quite a strange problem with my Netbook (Advent 4213), I have it dual-booting Windows XP & Ubuntu Netbook Edition, however the mouse & keyboard have decided to cease up every time I use Windows XP, some times I get a couple of seconds use out of it before the log on screen, but after this they both stop working.

I have tried to re-install Windows, However the USB Install disk I have also denies the use of the Keyboard & Mouse during the installation. But this is not the most confusing part.

You would think that if it does not work on the Windows OS or the Windows Install that it would be a Hardware problem, however, It works perfectly fine in Ubuntu.

I have plugged in a USB keyboard & mouse and that seems to work in Windows XP, however I think you can all vouch for me when I say I do not want to be lugging a keyboard & mouse around with an ultra-portable Netbook.

There is software related to my phone of which I would like to use but can only use on XP, it would be good to be able to use this without an external KB & Mouse.

Any help would be fantastic, thanks in advance,

A:Solved: Keyboard & Mouse Not Working In Windows XP OR The Windows XP Install

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I have Dell 27" U2713H as 2nd monitor; I need to turn on/off Dell monitor power switch to bring it up from sleep mode. Any clue how to fix this? I tried differenet Displayport -> HDMI cables already.

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Hi all - here is the issue I am having. I am upgrading to Windows 8 Pro from Windows 7 Pro (64-bit) on my desktop. All of my hardware is compatible, and I've removed any software that was not. Setup runs just fine. The problem I am having is that I have no mouse or keyboard when I get to the "Preferences" (where you select your color scheme) after initial install and have no mouse or keyboard support.

I have a wired Logitech illuminate keyboard and wireless Logitech MX620 mouse. I have tried a different wired keyboard and wired mouse and still don't have the mouse or keyboard operational. They both just shut down. The USB ports are live, though. I've checked using USB-powered devices. Dual-booting or clean installs are not an option.

Any tablet options that might have been accidentally set on my desktop are now disabled.

Any help is much appreciated.

A:No mouse or keyboard after setup and during initial preferences select

Have you tred with a PS 2 keyboard?

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Hi everyone, I'm a helpdesk support person that needs some support . I can't find anything related to this issue so I'm hoping someone can help. I took a side job for a co-worker to fix her computer because when she boots it comes to the blue screen of death. Well, come to find out, the partition of the HD that the OS is loaded on is corrupted so she agreed that we could start from scratch. Sounds fine, right - but no. I'm going to boot from dell's XPsp2 cd (tried multiple cd's) and everything seems fine until I need to actually use the keyboard. A few seconds before the screen comes up that asks you if you want to repair your computer or install windows, the light on the keyboard goes off and nothing works on it. So, I've tried mulitple keyboards and usb ports on the computer (no PS2 ports) - no dice. Tried resetting the bios to the original state - no dice. Tried unpluging and replugging the keyboard back in at multiple stages - no dice. This is a Dimension E310 Dell media center with a intel p4 HT. Anyone have any ideas, i'm about to throw this off my building! Thanks!

A:Windows XP Setup - Keyboard not working

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I am trying to reinstall windows on my compuer and when the setup loads and says "enter to continue" "r for recovery console" and "F3 to exit" my keyboard stops working. I can't select anything and I can't even get the caps lock, num lock or scroll lock lights to light up when I hit their respective buttons.

I am using the same dell usb keyboard that came with the computer. the keyboard works when I'm in the bios.

A:keyboard freezes during windows setup

oh, and I thought I should mention that I have tried to do this several times, each one resulting in me having to hold down the power button.

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When I turn on the PC the keyboard will work and everything, and the indicators are on right up until the options to Make a Windows Instalations, and exit menu appear on the screen. Then when that happens, keyboard does not work.

I have tried to look for something in my BIOS that would enable some special USB port or something but I cant find anything and I have tried a couple of different keyboards.

Its an Intel DP35DP with a Core Duo processor.

A:Keyboard will not work during Windows setup

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My computer desktop kept freezing today, had to reset to get computer to restart. Computer wouldn't boot Windows (the computer got to the Windows load screen, but wouldn't complete loading). Tried to do a Windows Repair Installation using Windows XP Home Installation CD for existing Windows installation.

Install begins correctly but about 60% through, the installation asks for an NVIDIA file (nv4_mini.sys) and the mouse and keyboard freeze. From this point, I am unable to browse for the file, cancel, or anything else. Neither keyboard nor mouse respond. It seems to be knocking out all devices.

Last week, I had a problem with computer viruses which I removed with AVG and Malware Bytes, and then installed SystemSuite10. Started having problems again with system 2 days ago with system freezing.

Any ideas how to repair without having to completely reformat the HD, or at least how to get keyboard and mouse back on board?

A:WIN XP Home Setup Installing Devices Freezes Mouse/Keyboard

System manufacturer and model?


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I was installing a new wireless keyboard. It uninstalled the previous software and made my current one not work. I hooked up the ps2 kb and mouse but they won't work either. They will work when booting up but once windows starts I got nuthin. I can't control my computer, please help....

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I was reciently trying to reformat my computer and once i got to thr Welome to Setup area my keyboard suddenly stops works yes the ps/2 is the retangular one and this is a microsoft keyboard with Fingerprint Reader anyone have a suggestion?!

A:Windows xp welcome to setup keyboard wont work!!

Please do post 2 threads on the same problem.


Thread closed.

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I tryed to reformat my computer since i got a keyloger.. so when I run reboot the cd (Windows xp) and get to the step Welcome to Setup my keyboard just gets disabled it dosent work i try num lock or anykind to see if it would light up nothing its like it just died but it works when i did the BIOS setup area I have a microsoft keyboard with fingerprint reader andthe ps/2 port is retangle. anyone got any suggestions??

A:[SOLVED] Windows xp welcome to setup keyboard wont work!! !

Hi david9562 and welcome to TSF !

Switch for a regular PS/2 keyboard for the time of the installation, you'll be able to use your own keyboard once Windows is installed.

Make sure you've backed up all your data on a different physical drive before you go the format/reinstall from scratch way.

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I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing. Also I cannot get into to BIOS. Can someone please help me?

A:No keyboard or mouse in windows 7

Welcome to the seven forums.

See if the info/video in this post helps:
Damaged Laptop need to access without being able to type my password

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ok so our original dell set packed in. we had to make do with a crappy cheap thing for a few days.

today we got a Microsoft wireless laser desktop 5000

i must say its a really nice pair. very comfy to use.

however it does say that the set is vista compatible and 7 compatible. i cannot install the software, other than the drivers 7 auto installs.
so basically we can use the set but not fully. the hot keys don't work, the quick access key don't work and the media keys wont work.

just wondering if there has been a software update, or if i should not run as vista or xp in compatibility.

cheers in advance

A:new windows 7 keyboard + mouse set ????

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Recently my wireless usb keyboard and mouse stopped working in windows. Since they are wireless I tried changing the batteries without success. I went back to a corded keyboard and still no response. I know the keyboard is working because I can press F12 to enter the BIOS setup and then can also press F8 to get to the boot menu. I can arrow up and down to select any of the options. Unfortunately I notice there is no longer a command prompt option with Windows 7.
I am really stumped.
It is a HP Desktop AMD Sempron running Windows 7 Home Premium 32bit
Any advice?


A:No USB Keyboard/Mouse in Windows 7

Hi Robert, Welcome to Seven forums.

You need to install the USB 3.0 Drivers for your motherboard as this also updates your USB controller. If you type devmgmt.msc it will bring up your devices so you can check out if there are any other devices you need drivers for. Download the USB drivers from the manufactures website of your k/B and mouse.

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My desktop is running Win 7 Ult x64, and I had Logitech SetPoint 4.80 for my wireless DiNovo Edge. I recently tried to upgrade from SetPoint 4.80 to 6.15, but ran into some major issues. After downloading and installing, SetPoint didn't recognize my keyboard or mouse, which the previous version recognized just fine, though the keyboard still worked in Windows. I decided to try and uninstall SetPoint, then do a clean install, however, SetPoint wouldn't uninstall (I went to Programs & Features, clicked uninstall, nothing happened; tried manually running the uninstall program, again it did nothing). I performed a System Restore to before I installed 6.15, but SetPoint seemed completely broken then and wouldn't even run. I was able to uninstall it, however.

Now, Windows is unable to use any keyboard or mouse (logitech or otherwise). Windows will detect it when plugged into the USB port, but when it tries to install the drivers, it fails. It says "Searching preconfigured driver folder" for about ten minutes, then just says failed. Device manager shows any keyboard or mouse as "Unknown Device". At this point, SetPoint is unisntalled, so Windows should just be able to use the default generic drivers, but seems unable to do even that, meaning I can't connect any new keyboard or mouse to my computer (I seem to have gotten lucky with one small, cheap USB mouse that was already plugged in, as it works despite Windows saying it has no ... Read more

A:Windows can't install any keyboard/mouse

You might try using revo uinstaller for a complete uninstall.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

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I recently built a new computer, updating my cpu, mobo, and power supply, using the remaining parts from my old dimension 9150. i now have an evga 7050/680i motherboard and intel core 2 duo cpu. when i turn the power on, i hear 1 beep followed by 2 beeps, but the os proceeds to load smoothly and i can enter and change bios settings using my keyboard. when i get to the windows welcome screen, however, i can't enter my password because i get no response from my mouse or keyboard.

i've tried removing the battery on my motherboard and power cycling it but it doesn't seem to help. i have also tried using all the different usb ports but they all have the same problem. when plugged in, the keyboard and mouse both recvieve power but do not communicate with the computer. on other machines, both the usb mouse and keyboard operate smoothly.

A:Usb mouse and keyboard not recognized by windows.

It is possible you need to install drivers for your keyboard and mouse. Here is a site that may help: http://www.keytronic.com/home/keyboards/support/drivers.html . You could also try a google search for your particular usb keyboard/model. Try using another non usb keyboard to initially log in and then try and setup your keyboard/mouse once you get into windows. I hope this helps. Good luck.

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I installed Windows 7 a few days ago, and it was working perfectly. Yesterday, my brother borrowed my PSP charger, and so I hooked it up to my computer to charge it.

After connecting, it automatically went into USB mode, which I ignored as it'd resulted in no problems on xp/vista.

However, after the drivers automatically installed, my keyboard and mouse stopped functioning, and my PSP disconnected from my computer (couldn't read).

My keyboard and mouse work fine, and the motherboard can apparently detect them (at least the keyboard, since I can enter BIOS), and another computer can detect them without problems. When Windows 7 loads, though, the lights on both turn off, and neither is responsive (Have also tested this with other functioning mice (mouses?) and keyboards.)

Any ideas and help would be greatly appreciated. Keep in mind that I have no method to input commands. Safe mode results in the same problems.

A:Windows 7 not detecting mouse or keyboard

Boot into safe mode and use a restore point for System Restore.

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Installed Windows XP x64 edition on a gigabyte m/board with an intell core2 duo processer. All was well, then i put in drivers cd for chipset and after 1st reboot keyboard and moue don't work and i can't log in. theres only usb outputs on motherboard for keyboard and mouse. ive tried reseting with and without the drivers cd in the pc.
Please help
thank u

A:Windows xp X64 Keyboard & mouse problem

Reset the motherboard (follow instructions in the manual for shorting the jumpers) and reboot. In the bios, make sure you have USB legacy devices enabled as I think this is what is causing the USB ports to ignore your k/brd and mouse.

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Before I reset the system it would wake up from either a key press or a mouse movement. It now wakes up only from the keyboard. The l.e.d. beneath the mouse is not lit until a key press is made.

How can I enable wake-up from either again?

A:Windows 8.1 wakes up only with keyboard, not mouse.

What kind of mouse is it? Could it be you had the specific mouse driver installed before? One example may be Logitech.

If you reloaded Windows chances are it is running the generic MS mouse driver.

Edit: also check your power saver settings. It may have a setting "allow this device to wake" or "shut down this device to save power" etc.. for the mouse.

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I have a brand new Dell T7500 Precision Workstation running Win7 64-bit.  I have a MS Laser Mouse 6000 v2.0 and a MS Wireless Keyboard 6000 v3.0 using the latest Intellipoint/type drivers.  After I log into my user profile within a few minutes
the mouse pointer will lag behind the movements of the mouse making it virtually impossible to land specifically on a spot on the screen.  My keyboard is also delayed and as I type, characters are delayed.  It seems that there is some process
going on in the background that kicks in slowing the mouse & keyboard down.  How do I go about troubleshooting what might be causing the slowdown?  Batteries are new, dongle is visible and within 2 feet of both mouse and keyboard, and I
have also replaced the dongle.
Thanks all, very much.

A:Mouse & keyboard delay in Windows 7

Thank you Alex.  I tried all the steps in the kb article but to no avail.  I am currently using a wired keyboard and wired mouse and naturally, get none of the delays or lagging issues.  So, it is likely not some background process on
the computer but might be something in the area of my computer that is creating interference.  I tried changing the USB ports, the batteries, re-syncing and am using the most current Intellipoint/type drivers.  But nothing helps so, I think
that I will just stick with the wired devices.
Very grateful for your help.

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Windows XP has decided it doesn't like my Belkin F8E815 wireless PS/2 keyboard/mouse combo.

I see the problem when I switch off my PC and then switch on again. (Restarts don't seem to bother it.)

At the login screen, my mouse works fine... until I touch my keyboard. Then both lock up--meaning all key strokes and mouse movement/clicks are ignored. Windows itself hasn't frozen; I can shut down with a single press of the power switch.

I have tried a few things and discovered the following:
I can "fix" the problem by rebooting, going into the BIOS setup and pressing F10 to save and exit. Oddly, I don't have to make any changes to the BIOS--just save and exit! Pressing escape to exit without saving doesn't work. Of course, this fix works only until my next reboot.
I can put in my Ubuntu DVD and run off the disc without any problems at all. (Hence this being posted to the Windows XP forum.)
I tried out my kids' USB keyboard/mouse combo. They work fine with my PC.
I borrowed a wired PS/2 keyboard and wired PS/2 mouse from work. They also work fine with my PC...
...In fact, I can even use the wired PS/2 keyboard from work with my troublesome Belkin mouse without any trouble...
... but... when I swap (meaning I use the Belkin keyboard with mouse from work) I see a similar problem. (Only the keyboard locks up, not the mouse.)
I will be very grateful and impressed if you guys can solve this one for me.

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After an update, Windows 8 won't recognize my mouse and keyboard. I can't enter any info or get past my
login screen. How do I get this resolved.

A:Windows 8 won't recognize my mouse and keyboard

Try this first: unplug computer from AC. If a laptop also remove battery. Let it sit overnight. Plug in and try again in the morning

Otherwise try System Restore at boot. System Restore - How to Do in Windows 8

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I have serious issue facing on my home desktop PC....i have Gigabyte g41mes2h motherboard, 2 gb ddr2 ram, '1TB hddd...yesterday evening i bootup my pc, all loadsup in windows xp sp3, when i touch my USB mouse didn't move, also ps2 keyboard not moving...even i m facing earlier problem of external dvd drive not showing up in explorer or in dvd drive inside control panel....now this is the next serious problem of mouse and keyboard not working(not moving)....in BIOS(pressing DEL button), keyboard is working...inside bios settings in peripherals usb mouse and usb keyboard are.enabled... What are the others options i tried to findout to make it enabled i.don't know... Even in safemode by pressing F8, selecting only safemode and also tried in.safemode with networking, nothing moves...even.i unplugged and plugged back into motherboard, mothing happened....another way also i tried to repair OS by putting windows xp professional setup CD, nothing happened too becoz of registry problem for not showing dvd drive in windows...
What shall i do now....please i am.very upset, i don't know what the other possible ways to make.usb mouse and ps2 keyboard to be functional?!.....
Please help me to solve this....

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Im a novice btw.

System specs if needed:
Asus Sabertooth z77
16 gb corsair vengeance
850 watt corsair power supply
gtx 670

Its a few problems im running into. No ps2 port and the cmos battery is covered by a black shield. No other computer to use btw. Was wondering if it was any other way to fix the problem. I put a picture of the motherboard in the attachments. Its a bios button on the back of the motherboard but ive tried holding it down while i booted the machine and it still didnt work. It also said to use the delete key with the bios button but i have no keyboard or mouse.

Would a wired usb keyboard/mouse work? Im guessing no since i think im having driver issues...

Any help would be appreciated...

A:After windows update. No keyboard or mouse.

I'd try replacing the CMOS battery. IME, a failing battery can cause unusual system hardware configuration problems.

If you go that route...please remember to reset date/time data in the BIOS after replacing with a new battery.


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Last few days I have problems with mouse and keyboard and their commands.

About week ago I installed new version of Windows 10 but it's was bugged too much and I done recovery to previous version of Windows 10.

Now everything is normal but I have problems with mouse and keyboard commands.

After I turn on the computer and after a few minutes mouse go wild.
When I click on one icon with a left click, it opens a menu that opens with right-click.
When I leaf on the Internet something with the middle button ( scroll ) it zoom page, although I do not touch the keyboard ( ctrl or alt ).
When I click left-click on one icon, it opens 10 folders on desktop not on my command even I opened one folder.
The keyboard does not respond at all and not work or when I write a keyboard something it writes on the computer that only after a few minutes.
Practically, the mouse and the keyboard go crazy at one time and I'm forced to restart computer.
Often it happens to mislead and to do it yourself, for example, once I click on the left or right mouse click, he starts to move open tabs alone.
Drivers are updated for both.
I tried to put them in another USB port, but it's the same.
I tried on another computer where they worked normally.
When I installed the bugged version of Windows 10 ( for me ), he asked me to update my driver and I updated, but later I returned the older version of Windows 10 and I do not know if the old driver came back but the previous version can not be r... Read more

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Hey, like most of you reading this, you will have had some trouble with the installation of Windows xp, i beleive i have found a solution for this.
step 1 - Head into the bios setting and find the usb legacy option, enable this and turn off the pc after saving.
step 2 - this could be difficult and may differ depending on what kind of system you are using, you have to find out which ports(if any) are usb 2.0 and 3.0 as xp can only use usb 2.0 and will NOT recognise 3.0.
After you have plugged the keyboard into a usb 2.0 port then you may turn your pc on once more.
step 3 - run the installation and you should now have keyboard access.

I hope this helped!


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MOD EDIT: moved to Win8 from Am I Infected ~~ boopme
Hello! I've an old computer I'm working on. Its a 4-5 year old desktop. It was pretty nice when it was bought. I installed windows 8 for kicks on it.
My problem is this:
I push the startup button, the machine starts up, but it doesn't show anything on the VGA monitor (it has a DVI port as well, I tried it but no luck), the USB Keyboard and Mouse do not light up.
The CD drive does come out.
My guess is its a virus, but which one?
The computer has no important information on it, so I'm ok with starting from scratch. What could the problem be?

A:Windows 8-No monitor, no usb, no ps/2 for mouse and keyboard

Is Windows 8 installed? Did it ever work? What is the make and model of the computer?

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I just built a new system and installed MS windows 7 64bit home premium. Have issue that ever so often my mouse and keyboard stop working
when on websites. If I plug into a different slot on the motherboard, it shows no power to my mouse. I am not sure whether it is my Motherboard
or the power supply. It seems to happen when there is animation on the website.

Computer specs:
Gigabyte 970a-uds motherboard
AMD Phenom II X4 B55 CPU 3.2 ghz
Western Digital 500 GB Sata HD
OCZ ModXstream Pro 600W Modular power supply
Corsair Vengeance DDR3 2X4GB for 8GB total RAM
Asus GTX 550 TI Invidia chip set Video Card
Thank you for any help you can give.

Jamie Blackwell

A:Unresponsive keyboard and Mouse in Windows 7

Can no one help me with this issue?

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Im having issues with windows 7, I am having difficulties installing it on some new machines, the computers im trying to install it on are an Acer xc 704
I got it from office works it came with windows 10 on it however i need windows 7 pro for it to work with our servers and mainly some of the programs we use in our office.

The issue started as soon as we put the installation disk in, I had to change security setting in bios to allow it to boot from disc, when I finally got to the install menu, I lost function to keyboard and mouse even though they work fine in the bios, did some googling and found this was a common issue due to new computer having usb 3 ports and windows 7 not containing drivers, however the keyboard and mouse was plugged into usb 2.

I then tried to run a bootable usb of another verison of 7 (not the version we needed but was an experiment to see if I can get it installed) After changing uefi settings to legacy I was able to then boot from usb.
I progressed abit further this time I could then progress through the installation menu, once I got the the partition section I had more issues the hd needs to be in mbr mode or something and could only be converted through a third party program, luckily I found a way to do it through cmd, I also got past this hurtle, I successfully managed to install windows 7 (not the right version but it was technically installed)
When the computer restarted to complete installation, I was brought to the first u... Read more

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EU's computer boots to XP, gets to the desktop, and keyboard and mouse stop functioning. Same story Safe Mode, and Last Known Good.

Tried different Keyboard/mouse.

No PS/2 connectors.

Chkdsk /r comes up clean.

Found a XP Pro disk - it wouldn't repair (couldn't see) the XP Home install, but I loaded a new windows install in a new directory. Keyboard and mouse work there, so the hardware's ok.

So, how do I fix the problem in the old Windows install?

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hey i had my sony vaio ns20s laptop for quite a while now i have windows 7 ultimate running, whenever i turn on my computer it say windows error recovery, so i choose start windows normally it starts windows and go to the login screen but as soon as it goes to the starting windows screen the onboard mousepad and keyboard don't work, there is no mouse cursor i have tried using external usb keyboard and it work's to login but mouse doesnt there is no cursor and as i am in full time education with no job i cannot afford for a computer repair shop need quick fix now!! Thankyou all help much appreciated :D

A:HELP! Windows no keyboard or mouse cursor able use!

Reboot then start tapping the F8 button as soon as you see your computer name logo screen. In the options menu select "Last Known Configuration" see if that helps.

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yesterday both the mouse and keyboard stopped working on my Acer Aspire PC. The keyboard lights up for a couple of seconds on start up and then stops. I have tested both keyboard and mouse (both USB) on another computer and they work fine, no problems.
I have also tried other keyboards that i know work into the Acer USB ports and they don't work either. The Acer is three months old, bought new, and was manufactured on May 20th 2017

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The PC under reference is HP's BRIO Ba 600 with
Pentium P3 500 MHz Processor and 512 MB SDRAM
with a Seagate 20 GB HDD.
When I used it with Windows 98 Second Edition, I had no problems with using my DOS, Q-BASIC and FoxPro
For DOS Programs from the MS DOS Prompt of Win98.
Recently I installed Windows XP over Windows 98 and
thereafter I could not use my DOS (QBasic and
Foxpro) Programs inside WIN XP in this machine;
Foxpro window would open and do the job but when I
quit Foxpro, Windows XP would crash and I had to
reboot, scan disk etc., etc., Also alternate warm or
cold reboots had the keyboard and Mouse disabled!
(I have noviruses to blame for this, thanks to XP's
firewall, spyware detector and Norton Antivirus
including Autoprotect.
To get over these two problems, I recently
formatted the HDD, partitioned it into 3 - with the first 2 GB FAT (For my DOS Programs including FOXPRO),
the second 9 GB FAT 32 where I installed Windows 98 and the third 9 GB FAT 32 for Windows XP Professional with SP2. The System boots into Windows XP. Now my DOS programs work in this machine very well without
crashing XP on Exit! But alternate boots continue to
have the other old problem of keyboard and mouse
being disabled in every second boot, I can't even get
into setup with F2 nor skip scandisc by pressing any
key! Laboriously I have to go through turning off from
the front panel, reboot and wait for XP to settle down with keyboard and mouse enabled in the nex... Read more

A:Windows XP on P3 500 MHZ - Keyboard Mouse Disabled

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I am planning on building a PC for my own use in the near future. It will probably be a few weeks before I start ordering the pieces and I will be purchasing an OS as well- either Win7 or Win8. 
To anyone running Windows 8.1 on a desktop sans touch-screen, how is it? Is everything as straight forward as Windows 7 or XP ? if you had a choice between Win 7 or Win 8 would you stick with Win 8?

A:Windows 8.1 for desktop PC using mouse & keyboard

 At this point I'd go with 8 if I had no need for the features removed from 7 (desktop games, XP mode, gadgets).  I have no use for the Modern/Metro mode junk, but if you install the free app, Classic Shell (from classicshell.net), you can give 8 the look and feel of 7 with the classic Start button and menu with everything where you're used to it.  I keep installing the big updates to Windows 8 in hopes MS will start listening to its customers and add the Start menu back, but so far they've only just given little bits and pieces around the edge.  At least the Classic Shell folks are there to come to our rescue!  There's a similar app called Start8 that goes for $5 if you'd prefer; it has a 30 day free trial.
Good luck.

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Hi there. This is my first time posting. i have a big problem, sorry i have no time to introduce myself. the thing is i have a windows xp and all of a sudden when i turned it on the other day my mouse and keyboard stopped responding. everything is still moving around on my desktop so i know its not frozen, but my mouse wont move and i cant type. please help! thankz

A:Windows XP, mouse and keyboard not responding

It may be: A driver causing freezing
Spyware, malware, virus.
The mouse/keyboard drivers.
Have you installed anything recently? Which requires drivers? Are you using USB or PS2 input for the keyboard and mouse?
Follow these steps: http://www.techsupportforum.com/showthread.php?t=15968
And post a HJT log here: http://www.techsupportforum.com/forumdisplay.php?f=50

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Friend just built a new PC and he has a wireless USB keyboard/mouse. They work when navigating the BIOS, and they worked before he installed the new USB drivers. However, after he installed the new ones, they don't work at all. USB keyboard and mouse + other USB options are turned on in the integrated peripherals section of the BIOS.

One thing I noticed under the device manager is that there are a ton of USB Root Hubs that Windows "cannot load the device driver for this hardware. The driver may be corrupted or missing." However, there are a ton of "Intel(R) ICH10 Family USB Enhanced Host Controller - 3Axx" that appear to be working fine.

His motherboard is a Gigabyte EP45-UD3P. I heard of other people having these issues with Gigabyte mobos but all their solutions (adjust the USB keyboard/mouse settings in BIOS) didn't work for me.

Any ideas? Thanks in advance.

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I upgraded to Windows 10 but then could not connect to an Internet connect that other products can in the same place. I downgraded again to 7 and now I have no use of the mousepad or keyboard, I do not have a usb one of either to try. Tried to do a hard reboot as seen on different help pages but still nothing

A:Downgrade from Windows 10, now no mouse or keyboard

Hello;Allow me to welcome you to the HP forums!I read your post about your failed attempt to revert to Win7 from the Win10 Upgrade and wanted to help. Sounds like you used the infamous Win10 GoBack function to ATTEMPT to revert your Win10 upgraded-PC back to a previous OS version, right?If that's the case then, sorry to be the bearer of bad news but, unfortunately, the Win10 GoBack function is know to be unreliable and when it fails, it can leave machines in a corrupted state -- which appears to be what happened to yours. he Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine.  This pretty much guarantees that no HP Recovery is going to work.What will work is restoring your machine to its original factory condition using HP Recovery Media. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/driversOnce there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom o... Read more

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After installing windows 10, I'm unable to use my keyboard and mouse after the logo screen in windows 7. Everything works fine in the BIOS, but as so as that loading screen for Windows 7 comes up, the lights on the keyboard go off, and I cant use either the mouse or keyboard.
Everything is fine when I go back to windows 10. I thought I would try repairing Windows 7. but the same thing happens after windows load the files, cant even get past the first screen.

A:Unable to use keyboard and mouse on Windows 7

Did you try going into Safe Mode? What happens if you re-plug the keyboard/mouse at welcome screen (login)?

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