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M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

Q: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I'll skip all the backstory and cut to the chase. Have formatted my hard drive. I have a Windows 10 USB installer and a DVD installer. I can boot both of the installers but once Windows Setup loads the keyboard and mouse immediately stop working. From what I've read Windows 10 has built-in USB 3 drivers - which seems like it is working since Windows Setup is running from the USB thumb drive. I just can't click Next to proceed with setup since the keyboard deactivated (no Num Lock or Caps Lock). Keyboard works just fine in BIOS. I don't think Setup is not locking up. The reason I am at this point is because the keyboard and mouse stopped working in my 8.1 install. (I could remote control using my remote app, but no local keyboard and mouse). Was able to upgrade to 10 which worked but still no keyboard and mouse. Tried different ports and different keyboards. The BIOS does not have a way to disable xHCI on the USB that I could find. Any ideas?

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RELEVANCY SCORE 200
Preferred Solution: M93z no keyboard or mouse in Windows 8.1 or 10, including Windows 10 setup

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 79.2

So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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RELEVANCY SCORE 79.2

So I am installing a virtual machine of win 98 using hyper-v mainly for the sake of playing old games and nostalgia reasons. I get up to this part and I cannot use my mouse/keyboard anymore

So is there a fix to this problem?

A:Can't use mouse/keyboard for windows 98 setup on hyper-v?

Can't tell which version of Win98 you have but Win98SE [Second Edition] had much better support for USB 2.0 ports and device drivers. Win98SE also included ICS/Internet Connection Sharing, great when I used it with a Dial-up Modem and a second computer.

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RELEVANCY SCORE 76.8

Hi everyone, I got a new mobo and cpu yesterday and after installing all the parts I put my old hdd in, after the pc boots I got an error; no hard disk detected. i know the hdd is fine because i put it back in my old build and it booted fine, i know when installing a new mobo you should format which ive been trying to do but when i reach the window where you choose the language theres no mouse or keyboard working, and i know the mouse and keyboard is fine because i used both in the boot menu. my current specs are p8z68-v asus intel i5 2500k nvidia 560ti asus corsair 850watts 8gb ram 500gb hdd ps; sorry for poor grammar and spelling mistakes but was forced to write this on my phone. Also, i looked in my bios and it clearly names both my hdd and blu ray drive.
 

A:New mobo doesn't detect HDD, no mouse or keyboard control in Windows setup

First, try the basics. Take out the 560 and just install the RAM, CPU, HDD and PSU and see if you can get to BIOS.
 

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RELEVANCY SCORE 70

I run avg, norton, esed nod 32, karpersky and none of the detected the virus. However, pc is extremely out of use. From the start, the pc permanently crackles (the sounds come from the speakers, the headphone an inside of the monitor..) and every blank space is filled with "12121212..." when I tried to formet the pc, I couldn't sucess to type the license key just because of that. Other than formatting, what else left as a solution to get rid of this virus. (I am sure it is virus) Should I remove and reload mouse, keyboard but how? I don't know how to left the formatting. I am stuck in the step requiring the key licence. How can I quit there??? please help

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RELEVANCY SCORE 62.8

Hi all, We are having issues applying Thinkcentre M93z BIOS update.  The update itself completes successfully but the following reboot produces the error: "Error 0162 - Setup data integrity check failure"?Press F1 to enter Setup, F2 to resume? At this point it doesn?t matter how many times you press F2 you always receive the same error during POST.  The workaround has been to enter the BIOS and press F9 then F10 to save and exit.  Once this has been done the machine boots without displaying the 0162 error.  If we were manually walking around updating the BIOS on each machine it would be less of an issue but since we are carrying out the BIOS updates via SCCM, visiting each machine is not an option.  It doesn?t matter if you apply the BIOS manually or via SCCM, you see the same error.  For reference we are updating to the latest BIOS revision: FEKT50AUS. Any ideas? Many thanks

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RELEVANCY SCORE 62

hi guys, im currently in the middle of installing xp on my hard drive, when the setup gets to the regional language setup my mouse and keyboard stop working (they work on start up) i cant get past the regional language setup without them, i have a logitech mouse and keyboard any help?? thanks

A:loss of mouse and keyboard on xp setup

usb or ps2 mouse and keyboard? or wireless?

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RELEVANCY SCORE 62

Interesting problem, which I discovered more or less coincidentally.

Microsoft's solution for a problem I am having is to repair Windows.
I started out to boot from original W7 DVD but neither mouse nor keyboard worked.
After a couple of times rebooting I gave up.

But then again, it has been working, else I would not have been able to install Windows in the first place.
This was just 1,5 month ago.

Asus X99 DeLuxe/U3.1 motherboard with latest BIOS
Microsoft 6000 mouse

Any suggestions?

Thanks

A:W7 Setup from DVD - mouse nor keyboard works

Since you're here, why don't you tell us what the problems are exactly since we have a habit of fixing them.

You can also make a System Repair disk to see if it will run at boot, or try another keyboard and mouse.

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RELEVANCY SCORE 62

Hi,

I have an M2A-VM motherboard; it has the settings for Power up the computer by PS2 mouse or keyboard.

It requires the power supply has the 1A at +5VSB lead, my power supply is Sonata III 500(ATX12V 2.2)

But I have tried both ways, not working.

Any help would be appreciated.
 

A:How to setup Power up by PS2 mouse or keyboard

The proper settings for this should be explained in the motherboard's manual. Did you follow them?

"It requires the power supply has the 1A at +5VSB lead"...

It is possible that you don't actually have 1 amp on this lead. Your power supply's having 500 watts has nothing to do with this
 

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RELEVANCY SCORE 61.6

Hello Everyone,

I come with quite a strange problem with my Netbook (Advent 4213), I have it dual-booting Windows XP & Ubuntu Netbook Edition, however the mouse & keyboard have decided to cease up every time I use Windows XP, some times I get a couple of seconds use out of it before the log on screen, but after this they both stop working.

I have tried to re-install Windows, However the USB Install disk I have also denies the use of the Keyboard & Mouse during the installation. But this is not the most confusing part.

You would think that if it does not work on the Windows OS or the Windows Install that it would be a Hardware problem, however, It works perfectly fine in Ubuntu.

I have plugged in a USB keyboard & mouse and that seems to work in Windows XP, however I think you can all vouch for me when I say I do not want to be lugging a keyboard & mouse around with an ultra-portable Netbook.

There is software related to my phone of which I would like to use but can only use on XP, it would be good to be able to use this without an external KB & Mouse.

Any help would be fantastic, thanks in advance,
Rik.
 

A:Solved: Keyboard & Mouse Not Working In Windows XP OR The Windows XP Install

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RELEVANCY SCORE 60.4

Hi all - here is the issue I am having. I am upgrading to Windows 8 Pro from Windows 7 Pro (64-bit) on my desktop. All of my hardware is compatible, and I've removed any software that was not. Setup runs just fine. The problem I am having is that I have no mouse or keyboard when I get to the "Preferences" (where you select your color scheme) after initial install and have no mouse or keyboard support.

I have a wired Logitech illuminate keyboard and wireless Logitech MX620 mouse. I have tried a different wired keyboard and wired mouse and still don't have the mouse or keyboard operational. They both just shut down. The USB ports are live, though. I've checked using USB-powered devices. Dual-booting or clean installs are not an option.

Any tablet options that might have been accidentally set on my desktop are now disabled.

Any help is much appreciated.

A:No mouse or keyboard after setup and during initial preferences select

Have you tred with a PS 2 keyboard?

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RELEVANCY SCORE 60.4

I have Dell 27" U2713H as 2nd monitor; I need to turn on/off Dell monitor power switch to bring it up from sleep mode. Any clue how to fix this? I tried differenet Displayport -> HDMI cables already.

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RELEVANCY SCORE 60

When I turn on the PC the keyboard will work and everything, and the indicators are on right up until the options to Make a Windows Instalations, and exit menu appear on the screen. Then when that happens, keyboard does not work.

I have tried to look for something in my BIOS that would enable some special USB port or something but I cant find anything and I have tried a couple of different keyboards.

Its an Intel DP35DP with a Core Duo processor.
 

A:Keyboard will not work during Windows setup

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RELEVANCY SCORE 60

Hi everyone, I'm a helpdesk support person that needs some support . I can't find anything related to this issue so I'm hoping someone can help. I took a side job for a co-worker to fix her computer because when she boots it comes to the blue screen of death. Well, come to find out, the partition of the HD that the OS is loaded on is corrupted so she agreed that we could start from scratch. Sounds fine, right - but no. I'm going to boot from dell's XPsp2 cd (tried multiple cd's) and everything seems fine until I need to actually use the keyboard. A few seconds before the screen comes up that asks you if you want to repair your computer or install windows, the light on the keyboard goes off and nothing works on it. So, I've tried mulitple keyboards and usb ports on the computer (no PS2 ports) - no dice. Tried resetting the bios to the original state - no dice. Tried unpluging and replugging the keyboard back in at multiple stages - no dice. This is a Dimension E310 Dell media center with a intel p4 HT. Anyone have any ideas, i'm about to throw this off my building! Thanks!
 

A:Windows XP Setup - Keyboard not working

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RELEVANCY SCORE 60

I am trying to reinstall windows on my compuer and when the setup loads and says "enter to continue" "r for recovery console" and "F3 to exit" my keyboard stops working. I can't select anything and I can't even get the caps lock, num lock or scroll lock lights to light up when I hit their respective buttons.

I am using the same dell usb keyboard that came with the computer. the keyboard works when I'm in the bios.

A:keyboard freezes during windows setup

oh, and I thought I should mention that I have tried to do this several times, each one resulting in me having to hold down the power button.

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RELEVANCY SCORE 60

My computer desktop kept freezing today, had to reset to get computer to restart. Computer wouldn't boot Windows (the computer got to the Windows load screen, but wouldn't complete loading). Tried to do a Windows Repair Installation using Windows XP Home Installation CD for existing Windows installation.

Install begins correctly but about 60% through, the installation asks for an NVIDIA file (nv4_mini.sys) and the mouse and keyboard freeze. From this point, I am unable to browse for the file, cancel, or anything else. Neither keyboard nor mouse respond. It seems to be knocking out all devices.

Last week, I had a problem with computer viruses which I removed with AVG and Malware Bytes, and then installed SystemSuite10. Started having problems again with system 2 days ago with system freezing.

Any ideas how to repair without having to completely reformat the HD, or at least how to get keyboard and mouse back on board?

A:WIN XP Home Setup Installing Devices Freezes Mouse/Keyboard

System manufacturer and model?

Louis

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RELEVANCY SCORE 59.2

I was installing a new wireless keyboard. It uninstalled the previous software and made my current one not work. I hooked up the ps2 kb and mouse but they won't work either. They will work when booting up but once windows starts I got nuthin. I can't control my computer, please help....

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RELEVANCY SCORE 59.2

I was reciently trying to reformat my computer and once i got to thr Welome to Setup area my keyboard suddenly stops works yes the ps/2 is the retangular one and this is a microsoft keyboard with Fingerprint Reader anyone have a suggestion?!

A:Windows xp welcome to setup keyboard wont work!!

Please do post 2 threads on the same problem.

http://www.techsupportforum.com/f10/...rk-265935.html

Thread closed.

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RELEVANCY SCORE 58.8

I tryed to reformat my computer since i got a keyloger.. so when I run reboot the cd (Windows xp) and get to the step Welcome to Setup my keyboard just gets disabled it dosent work i try num lock or anykind to see if it would light up nothing its like it just died but it works when i did the BIOS setup area I have a microsoft keyboard with fingerprint reader andthe ps/2 port is retangle. anyone got any suggestions??

A:[SOLVED] Windows xp welcome to setup keyboard wont work!! !

Hi david9562 and welcome to TSF !

Switch for a regular PS/2 keyboard for the time of the installation, you'll be able to use your own keyboard once Windows is installed.

Make sure you've backed up all your data on a different physical drive before you go the format/reinstall from scratch way.

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RELEVANCY SCORE 58

Recently my wireless usb keyboard and mouse stopped working in windows. Since they are wireless I tried changing the batteries without success. I went back to a corded keyboard and still no response. I know the keyboard is working because I can press F12 to enter the BIOS setup and then can also press F8 to get to the boot menu. I can arrow up and down to select any of the options. Unfortunately I notice there is no longer a command prompt option with Windows 7.
I am really stumped.
It is a HP Desktop AMD Sempron running Windows 7 Home Premium 32bit
Any advice?

Robert

A:No USB Keyboard/Mouse in Windows 7

Hi Robert, Welcome to Seven forums.

You need to install the USB 3.0 Drivers for your motherboard as this also updates your USB controller. If you type devmgmt.msc it will bring up your devices so you can check out if there are any other devices you need drivers for. Download the USB drivers from the manufactures website of your k/B and mouse.

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RELEVANCY SCORE 58

ok so our original dell set packed in. we had to make do with a crappy cheap thing for a few days.

today we got a Microsoft wireless laser desktop 5000

i must say its a really nice pair. very comfy to use.

however it does say that the set is vista compatible and 7 compatible. i cannot install the software, other than the drivers 7 auto installs.
so basically we can use the set but not fully. the hot keys don't work, the quick access key don't work and the media keys wont work.

just wondering if there has been a software update, or if i should not run as vista or xp in compatibility.

cheers in advance
 

A:new windows 7 keyboard + mouse set ????

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RELEVANCY SCORE 58

I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing. Also I cannot get into to BIOS. Can someone please help me?

A:No keyboard or mouse in windows 7

Welcome to the seven forums.

See if the info/video in this post helps:
Damaged Laptop need to access without being able to type my password

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RELEVANCY SCORE 57.6

My computer sat in a corner for over a month without being used or being connected to anything until today. I put the main cord in place and hooked up the monitor and turned it on. It went into startup mode and I made it all the way up to that small "login" window before you get into the "real" Windows. Then it dawned on me that I hadn't hooked up the mouse or the keyboard. Duh! Things are not the same anymore. Now when I startup again, I either get a "scandisk" and it finds errors to fix, but I can't tell the doggone machine to fix this because the keyboard doesn't work and neither does the mouse. I've been going around and around like this with no success of ever fixing the scandisk errors and I can't get into Windows anymore. What have I done? The computer uses Windows ME and my startup disk is no help at all because the keyboard doesn't work!! Plus I am unable to go into Safe Mode because the keybaord doesn't work AGAIN! Call me dizzy in a tizzy!!
 

A:How do I get into Windows with no mouse no keyboard support??

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RELEVANCY SCORE 57.6

My desktop is running Win 7 Ult x64, and I had Logitech SetPoint 4.80 for my wireless DiNovo Edge. I recently tried to upgrade from SetPoint 4.80 to 6.15, but ran into some major issues. After downloading and installing, SetPoint didn't recognize my keyboard or mouse, which the previous version recognized just fine, though the keyboard still worked in Windows. I decided to try and uninstall SetPoint, then do a clean install, however, SetPoint wouldn't uninstall (I went to Programs & Features, clicked uninstall, nothing happened; tried manually running the uninstall program, again it did nothing). I performed a System Restore to before I installed 6.15, but SetPoint seemed completely broken then and wouldn't even run. I was able to uninstall it, however.

Now, Windows is unable to use any keyboard or mouse (logitech or otherwise). Windows will detect it when plugged into the USB port, but when it tries to install the drivers, it fails. It says "Searching preconfigured driver folder" for about ten minutes, then just says failed. Device manager shows any keyboard or mouse as "Unknown Device". At this point, SetPoint is unisntalled, so Windows should just be able to use the default generic drivers, but seems unable to do even that, meaning I can't connect any new keyboard or mouse to my computer (I seem to have gotten lucky with one small, cheap USB mouse that was already plugged in, as it works despite Windows saying it has no ... Read more

A:Windows can't install any keyboard/mouse

You might try using revo uinstaller for a complete uninstall.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

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RELEVANCY SCORE 57.6

I am having problems with Window XP freezing up my mouse and keyboard functions. I have changed to USB keyboard and mouse, without any results. Cannot boot up computer from welcome page and cannot access any diagnostic utilities because of frozen keyboard and mouse. Also, not able to use keyboard or mouse to access utilities disks. Any suggestiions?

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RELEVANCY SCORE 57.6

After installing windows 10, I'm unable to use my keyboard and mouse after the logo screen in windows 7. Everything works fine in the BIOS, but as so as that loading screen for Windows 7 comes up, the lights on the keyboard go off, and I cant use either the mouse or keyboard.
Everything is fine when I go back to windows 10. I thought I would try repairing Windows 7. but the same thing happens after windows load the files, cant even get past the first screen.

A:Unable to use keyboard and mouse on Windows 7

Did you try going into Safe Mode? What happens if you re-plug the keyboard/mouse at welcome screen (login)?

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RELEVANCY SCORE 57.6

Hey, like most of you reading this, you will have had some trouble with the installation of Windows xp, i beleive i have found a solution for this.
step 1 - Head into the bios setting and find the usb legacy option, enable this and turn off the pc after saving.
step 2 - this could be difficult and may differ depending on what kind of system you are using, you have to find out which ports(if any) are usb 2.0 and 3.0 as xp can only use usb 2.0 and will NOT recognise 3.0.
After you have plugged the keyboard into a usb 2.0 port then you may turn your pc on once more.
step 3 - run the installation and you should now have keyboard access.

I hope this helped!

-Dan
 

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RELEVANCY SCORE 57.6

i have been using windows 8 for quite some time now....yesterday my mouse and keyboard suddenly stopped working for no observable reason.
it works on the bios MENUS and even the mouse works on temporary Ubuntu environment which i booted from a disk...nothing seems to help......i need help Pronto!!

A:Windows 8 Keyboard and mouse not working

if the mouse stops working even when in Linux then there is a hardware issue. Try a different mouse or keyboard and see if the works any better. If not then the rig may be in error and in need of a new system board.

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RELEVANCY SCORE 57.6

Installed Windows XP x64 edition on a gigabyte m/board with an intell core2 duo processer. All was well, then i put in drivers cd for chipset and after 1st reboot keyboard and moue don't work and i can't log in. theres only usb outputs on motherboard for keyboard and mouse. ive tried reseting with and without the drivers cd in the pc.
Please help
thank u
 

A:Windows xp X64 Keyboard & mouse problem

Reset the motherboard (follow instructions in the manual for shorting the jumpers) and reboot. In the bios, make sure you have USB legacy devices enabled as I think this is what is causing the USB ports to ignore your k/brd and mouse.
 

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RELEVANCY SCORE 57.6

Hi,

Last few days I have problems with mouse and keyboard and their commands.

About week ago I installed new version of Windows 10 but it's was bugged too much and I done recovery to previous version of Windows 10.

Now everything is normal but I have problems with mouse and keyboard commands.

After I turn on the computer and after a few minutes mouse go wild.
When I click on one icon with a left click, it opens a menu that opens with right-click.
When I leaf on the Internet something with the middle button ( scroll ) it zoom page, although I do not touch the keyboard ( ctrl or alt ).
When I click left-click on one icon, it opens 10 folders on desktop not on my command even I opened one folder.
The keyboard does not respond at all and not work or when I write a keyboard something it writes on the computer that only after a few minutes.
Practically, the mouse and the keyboard go crazy at one time and I'm forced to restart computer.
Often it happens to mislead and to do it yourself, for example, once I click on the left or right mouse click, he starts to move open tabs alone.
Drivers are updated for both.
I tried to put them in another USB port, but it's the same.
I tried on another computer where they worked normally.
When I installed the bugged version of Windows 10 ( for me ), he asked me to update my driver and I updated, but later I returned the older version of Windows 10 and I do not know if the old driver came back but the previous version can not be r... Read more

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RELEVANCY SCORE 57.6

Figured I'd post this over here too, since I probably placed it in the wrong section to begin with.

For some reason, whenever windows loads it's automatically locking up my mouse and keyboard, making the computer pretty much unusable. I haven't been able to do anything with it for days, and am using a friend's to try to search for an answer.

I've googled the problem in every way I can think to phrase it and I haven't yet come across a concrete answer. I'm thinking I might just have my friend reformat it, because in my head I imagine it would work fine if everything was wiped/reset. However, since I don't know much about computers, I wouldn't be surprised if that wouldn't do a single bit of good, which is why I'm here.

I know it's not a complete system lock up, because it'll load windows and my AIM will automatically log in, I just can't interact because some genius came up with the idea of making a keyboard/mouse lock function.

Oh and it's not that they're broken either, I tried them on this computer and they worked just fine. I even hit F2 on the bootup and was able to go into the setup menu. It worked just fine in there. But whenever I let it load into windows, for no reason whatsoever it just completely locks out any possibility of interface. Ugh. Any ideas?

A:Windows Locking Up Mouse/Keyboard

Hit the F8 key before Windows loads continually until you get the Advanced Boot menu. Try to get to Safe Mode. If that works, then uninstall any new software or drivers you have installed recently in Add Remove programs. Or you can go to Start/Run and type CMD and hit enter.In the Command Prompt type chkdsk /f/r and hit enter. Then type a Y and hit enter. The Check Disk Utility will run at next bootup and try and fix any problems. If that doesn't work, back in Safe Mode go to Start/Run and type SFC /scannow and hit enter. The Windows File Protection window pops up. You may need you XP CD for this. It will copy any Windows System File missing from the disc.

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RELEVANCY SCORE 57.6

Windows XP has decided it doesn't like my Belkin F8E815 wireless PS/2 keyboard/mouse combo.

I see the problem when I switch off my PC and then switch on again. (Restarts don't seem to bother it.)

At the login screen, my mouse works fine... until I touch my keyboard. Then both lock up--meaning all key strokes and mouse movement/clicks are ignored. Windows itself hasn't frozen; I can shut down with a single press of the power switch.

I have tried a few things and discovered the following:
I can "fix" the problem by rebooting, going into the BIOS setup and pressing F10 to save and exit. Oddly, I don't have to make any changes to the BIOS--just save and exit! Pressing escape to exit without saving doesn't work. Of course, this fix works only until my next reboot.
I can put in my Ubuntu DVD and run off the disc without any problems at all. (Hence this being posted to the Windows XP forum.)
I tried out my kids' USB keyboard/mouse combo. They work fine with my PC.
I borrowed a wired PS/2 keyboard and wired PS/2 mouse from work. They also work fine with my PC...
...In fact, I can even use the wired PS/2 keyboard from work with my troublesome Belkin mouse without any trouble...
... but... when I swap (meaning I use the Belkin keyboard with mouse from work) I see a similar problem. (Only the keyboard locks up, not the mouse.)
I will be very grateful and impressed if you guys can solve this one for me.
 

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RELEVANCY SCORE 57.6

Hi all,

I have a dell optiplex 740 (running windows xp professional) which i need to gain access to in order to transfer emails from outlook express to thunderbird on a new windows 7 pro computer.

The issue is that the computer is not allowing me to use the keyboard or mouse to login.

worked completed so far.
- booted to bios in which the keyboard and mouse both work
- run tests which offer success results in the keyboard and mouse options
- removed the CMOS battery and cleared the CMOS leaving the battery out overnight.
- both mouse and keyboard show active lights when desktop is powered up
- both mouse and keyboard are USB
- motherboard does not have PS/2 connectors
- tried 2 sets of mouse and keyboards to see if this would help.
- left the computer running for 30mins to see if the keyboard and mouse would start responding.

rebooted the machine to login and no movement from the mouse or keyboard when selecting the tab option.

I've gone as far and removing the hard drive to get to the outlook express files but cannot get to the files as have no permission access.

can anyone offer some advice?

regards
andrew

A:windows xp pro - keyboard and mouse not working

  
Quote: Originally Posted by ascomputers


Hi all,

I have a dell optiplex 740 (running windows xp professional) which i need to gain access to in order to transfer emails from outlook express to thunderbird on a new windows 7 pro computer.

The issue is that the computer is not allowing me to use the keyboard or mouse to login.

worked completed so far.
- booted to bios in which the keyboard and mouse both work
- run tests which offer success results in the keyboard and mouse options
- removed the CMOS battery and cleared the CMOS leaving the battery out overnight.
- both mouse and keyboard show active lights when desktop is powered up
- both mouse and keyboard are USB
- motherboard does not have PS/2 connectors
- tried 2 sets of mouse and keyboards to see if this would help.
- left the computer running for 30mins to see if the keyboard and mouse would start responding.

rebooted the machine to login and no movement from the mouse or keyboard when selecting the tab option.

I've gone as far and removing the hard drive to get to the outlook express files but cannot get to the files as have no permission access.

can anyone offer some advice?

regards
andrew


Hi Andrew,

As the mouse and keyboard works fine outside the operating system environment then replacing them would not help.

You should try doing a parallel installation of windows and then if keyboard works you should be able to access your outlook... Read more

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RELEVANCY SCORE 57.6

Im a novice btw.

System specs if needed:
i7-3770k
Asus Sabertooth z77
16 gb corsair vengeance
850 watt corsair power supply
gtx 670

Its a few problems im running into. No ps2 port and the cmos battery is covered by a black shield. No other computer to use btw. Was wondering if it was any other way to fix the problem. I put a picture of the motherboard in the attachments. Its a bios button on the back of the motherboard but ive tried holding it down while i booted the machine and it still didnt work. It also said to use the delete key with the bios button but i have no keyboard or mouse.

Would a wired usb keyboard/mouse work? Im guessing no since i think im having driver issues...

Any help would be appreciated...

A:After windows update. No keyboard or mouse.

I'd try replacing the CMOS battery. IME, a failing battery can cause unusual system hardware configuration problems.

If you go that route...please remember to reset date/time data in the BIOS after replacing with a new battery.

Louis

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RELEVANCY SCORE 57.6

Hello,
Rebooted my computer yesterday to find that my mouse and keyboard will not work in windows.

The keyboard does work prior to windows loading, I can use it to use F8, etc but once I am on the windows loading screen neither works any longer.
Windows will completely load fine as is all is well, all of my stuff loads, I just cannot use my mouse or keyboard.
When I reboot with no keyboard or mouse plugged in, once windows is all up and running I still see a cursor frozen in the center of the screen as though there is a mousse plugged in - it even will have moments with the little spinning wheel on the cursor as though it is waiting for something to happen.

I've tried starting up in safe mode, but neither the mouse or keyboard will work in safe mode either.
I've also tried a different keyboard (sstill USB as it is all I have) but that did not help.
I let chkdsk run to no avail, I don't know what I can do to fix this at this point.
I also tried to remote access my computer from my boyfriend's but my computer does not have remote access allowed.

The mouse and keyboard are both USB
I have a Dell Studio XPS 8000

I have my little dell windows CD that came with the computer, but I know if i reinstall windows I will lose all of my data (should have backed up, I know). I am willing to do this if U have no other option, but I would really like to avoid losing everything if possible.
 

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RELEVANCY SCORE 57.6

I'm using an external mouse and keyboard (both new and working) for my Windows 8 laptop. Both are having problem with the laptop - very few keyboard keys work and when left clicking an icon, it opens the properties. Right clicking does nothing. I've checked the mouse properties and the left should be the one opening the programs. The On-Screen Keyboard is having the same problems as my new external keyboard (laptop keyboard broken (water damage)).


(AltGr is stuck, note the accent keys, left Alt won't work)

I've checked the keyboard properties too through the Control Panel and it should also be working properly. I'm trying to restore my laptop to factory settings using the Charms menu, but the Charms menu doesn't appear when going around the right of the screen. I can't access the Charms properties by right clicking the taskbar (right clicking the taskbar shows the list of options for about a millisecond and that's not enough time to click it).

A:Windows 8: Keyboard & Mouse Problems

Hi and welcome to EightForums,

This sounds very much like the AltGr key is stuck down (it may not be physically stuck down so looking at it may look fine).
If the Keyboard works fine in other computers / laptops then it sounds like its the AltGr key on the actual laptop that is stuck down... this would also effect USB keyboards and the on-screen keyboard.

Try tapping the AltGR button a few time to dislodge it.

Regards,
Jamie

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RELEVANCY SCORE 57.6

After installing Windows 7 in my X140e, USB mouse and keyboard did not work. I discovered solution by going into BIOS and changing ports to 2.0 as follows: 1. Power up and press F1 repeatedly at Lenovo logo to get into Setup.2. Select Config, then USB.3. Disable 3.0 mode and press F10 to save.  

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RELEVANCY SCORE 57.6

After I installed Windows 10 from windows 7 I couldn't use my mouse and keyboard it works when I boot up BIOS Utility but when im on windows 10 it does not work. I tried switching usb ports and that didn't work either.

A:Windows 10 Mouse and Keyboard not working

How was this typed. And your profile says you are using Windows 10 LOL

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RELEVANCY SCORE 57.6

I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.

I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.

I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor).

Any advice?

<<< System Summary >>>
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
Hard Disk : M4-CT128M4SSD2 ATA Device (128GB)
Hard Disk : SAMSUNG HD103SJ ATA Device (1000GB)
Hard Disk : Seagate Expansion Desk (3001GB)
DVD-Rom Drive : ASUS DRW-24B1ST a
CD-Rom Drive : DTSOFT Virtual CdRom Device
Monitor Type : Acer P215H - 22 inches
Monitor Type : Dell Computer DELL E193FP - 19 inches
Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
N... Read more

A:Windows 7 Mouse/Keyboard hangs

I think is what is happening, from the event viewer

Log Name: System
Source: Microsoft-Windows-DriverFrameworks-UserMode
Date: 8/8/2012 8:05:08 AM
Event ID: 10110
Task Category: User-mode Driver problems.
Level: Critical
Keywords:
User: SYSTEM
Computer: Postie-PC
Description:
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />
<EventID>10110</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>64</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2012-08-08T12:05:08.580482900Z" />
<EventRecordID>13845</EventRecordID>
<Correlation />
<Execution ProcessID="876" ThreadID="844" />
<Channel>System</Channel>
<Computer>Postie-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<UMDFHostProblem lifetime="{7805DD04-DEE9-46D2-91AB-E7B5F16FA529}" xmlns:auto-ns2... Read more

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RELEVANCY SCORE 57.6

I have serious issue facing on my home desktop PC....i have Gigabyte g41mes2h motherboard, 2 gb ddr2 ram, '1TB hddd...yesterday evening i bootup my pc, all loadsup in windows xp sp3, when i touch my USB mouse didn't move, also ps2 keyboard not moving...even i m facing earlier problem of external dvd drive not showing up in explorer or in dvd drive inside control panel....now this is the next serious problem of mouse and keyboard not working(not moving)....in BIOS(pressing DEL button), keyboard is working...inside bios settings in peripherals usb mouse and usb keyboard are.enabled... What are the others options i tried to findout to make it enabled i.don't know... Even in safemode by pressing F8, selecting only safemode and also tried in.safemode with networking, nothing moves...even.i unplugged and plugged back into motherboard, mothing happened....another way also i tried to repair OS by putting windows xp professional setup CD, nothing happened too becoz of registry problem for not showing dvd drive in windows...
What shall i do now....please i am.very upset, i don't know what the other possible ways to make.usb mouse and ps2 keyboard to be functional?!.....
Please help me to solve this....
 

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RELEVANCY SCORE 57.6

I installed Windows 7 a few days ago, and it was working perfectly. Yesterday, my brother borrowed my PSP charger, and so I hooked it up to my computer to charge it.

After connecting, it automatically went into USB mode, which I ignored as it'd resulted in no problems on xp/vista.

However, after the drivers automatically installed, my keyboard and mouse stopped functioning, and my PSP disconnected from my computer (couldn't read).

My keyboard and mouse work fine, and the motherboard can apparently detect them (at least the keyboard, since I can enter BIOS), and another computer can detect them without problems. When Windows 7 loads, though, the lights on both turn off, and neither is responsive (Have also tested this with other functioning mice (mouses?) and keyboards.)

Any ideas and help would be greatly appreciated. Keep in mind that I have no method to input commands. Safe mode results in the same problems.

A:Windows 7 not detecting mouse or keyboard

Boot into safe mode and use a restore point for System Restore.

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RELEVANCY SCORE 57.6

I installed a new driver for my mouse pad with synamptic in ordr to scroll with two fingers.After I restarted my PC per recommended I couldn't control my mouse or keyboard anymore. I can in bios but not in Windows. How can I run safe mode without the drivers so I can uninstall the new ones?

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RELEVANCY SCORE 57.6

I recently replaced my (still-working) Belkin PS/2 KVM w/ a TrendNET TK-209K USB KVM. Suffice it to say, I will be replacing it at my 1st opportunity, but funds don't permit that at the moment. My Lenovo Core 2 Duo w/ 4GB RAM + a fully-up-to-date Windows 7 Ultimate x64 can operate fine when the switch is pointing at the PC from boot. After that any switch away and the system will not reattach the keyboard+mouse. You get the sound of Windows attempting to attach, then it fails, it tries again, fails again, ad infinitum. Just updated the Intel USB2 Hub driver to a 2013 (?) vintage. Can pull the keyboard+mouse from the KVM and they immediately reattach. Just not w/ the KVM in the middle.

BTW, I'm typing this from a live Lubuntu UFD because of course Linux has no real trouble w/ the KVM on the Lenovo, just Windows on one of my PCs. My primary is a HP P4 dc5100 pizza-box, also Windows 7 Ultimate, Intel chipset-based as well, but an x86 mobo. Nothing of consequence to report about it and the KVM other than it works okay. A little twitchy, but okay.

I seriously doubt there's any hope for a solution, other than replace the KVM, but hope springs eternal that maybe there's a registry cheat or some such thing to workaround this for the time being. Thanx for the use of the brain-cells....

PS: Another tidbit is that any more than a half-sec use of the mouse scroll wheel and keyboard and mouse disconnect, never to reconnect (of course) on the Lenovo, til a reboot.

A:Windows 7 Won't Reattach USB Keyboard+Mouse via KVM

Can't you put the Belkin back for now?

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RELEVANCY SCORE 57.6

Hey,
hey i had my sony vaio ns20s laptop for quite a while now i have windows 7 ultimate running, whenever i turn on my computer it say windows error recovery, so i choose start windows normally it starts windows and go to the login screen but as soon as it goes to the starting windows screen the onboard mousepad and keyboard don't work, there is no mouse cursor i have tried using external usb keyboard and it work's to login but mouse doesnt there is no cursor and as i am in full time education with no job i cannot afford for a computer repair shop need quick fix now!! Thankyou all help much appreciated :D

A:HELP! Windows no keyboard or mouse cursor able use!

Reboot then start tapping the F8 button as soon as you see your computer name logo screen. In the options menu select "Last Known Configuration" see if that helps.

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RELEVANCY SCORE 57.6

So I recently upgraded to Windows 10 but had to revert back to Windows 7 because it doesn't seem to be compatible with my router (just going to wait for drivers). That said, once I began the revert process, I decided to get my old computer out to use while I waited. I then unplugged my mouse and keyboard to use on my old PC as I didn't have any spare. However, once the revert to Windows 7 had finished, I plugged my mouse and keyboard back in and Windows 7 was unable to detect them.

I understand the problem, I should have kept them both plugged in so Windows 7 could detect them and install drivers properly. However, I think I've tried almost everything... I've tried unplugging and plugging them back in and out, I've tried other USB ports, I tried repairing and reinstalling Windows 7 via the disc (but I can't do anything because the install process won't detect my keyboard fml), and I even went to the extreme of trying to wipe my entire hard drive with Dban, but for some odd reason that wouldn't work too...

Any help with this matter would be most appreciated!

Edit: I can use my mouse and keyboard in my BIOs no problem, it's just that when Windows 7 boots up they fail to work. Furthermore, my motherboard is the Gigabyte B85M-D3H just in case my issue involves going into my BIOS and you need to know the model.

A:Windows 7 won't detect mouse or keyboard

System can't detect them,but they both work in BIOS, sounds interesting. I think,you should test them in safe mode,if mouse and keyboard works in safe mode,then br sure,your hardware and drivers have no issues.
Just let me know if they work in safe mode,good luck

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RELEVANCY SCORE 57.6

Before I reset the system it would wake up from either a key press or a mouse movement. It now wakes up only from the keyboard. The l.e.d. beneath the mouse is not lit until a key press is made.

How can I enable wake-up from either again?

A:Windows 8.1 wakes up only with keyboard, not mouse.

What kind of mouse is it? Could it be you had the specific mouse driver installed before? One example may be Logitech.

If you reloaded Windows chances are it is running the generic MS mouse driver.

Edit: also check your power saver settings. It may have a setting "allow this device to wake" or "shut down this device to save power" etc.. for the mouse.

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