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computer restarts when loading safe mode logon screen

Q: computer restarts when loading safe mode logon screen

[SOLVED]

I tried going into safe mode, but when I hit the logon screen, my comp would automatically restart after a few seconds. The seconds are random. Normal mode/startup worked fine. So I thought I could try using msconfig and had windows do safeboot with minimal .... That was a bad idea, since now my computer tries to always go into safe mode, and it always restarts at logon. I've managed to type in my password fast enough but it says it's incorrect, and then restarts a split second after. And I've also tried leaving it blank, but that was incorrect.

I've tried pushing f8 during boot up choosing "repair your computer". I tried automatic fix, but that didn't work. I didn't have any restore points or images, so I couldn't do either of those. I tried the memory diagnostic and nothing was wrong. I tried using the command prompt and tried finding and running msconfig.exe in system32, but it wasn't there.

After pushing f8, I've also tried selecting safe mode with command prompt, but it goes to the same logon screen, and then restarts. I've tried "last good configuration" and "disable automatic restart on system failure" or something like those, without any luck. I've also selected normal mode but since I've selected safeboot, that just goes into the safe mode logon and restarts.

I've tried putting in the windows 7 disc, and managed to get to the menu with the automatic fix, restore point, and command prompt by logging in with the same name and password that the safe mode logon screen rejects. That means the safe mode logon rejects the correct password.
So now, I just want to be able to log into windows 7 normally.

RELEVANCY SCORE 200
Preferred Solution: computer restarts when loading safe mode logon screen

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A: computer restarts when loading safe mode logon screen

So after doing some searching, I thought I should try editing the boot.ini. I found out that windows 7 doesn't use boot.ini, but uses the boot loader program. I figured out that I had to use the command "bcdedit" in the command prompt. I found the word "safeboot" for one of the parameters in the list bcdedit provides. Then I took some time and learned how to change that. I learned I had to use the command "/deletevalue" and from there, I got my comp to go back to booting normally.

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RELEVANCY SCORE 112.8

I realize this problem happens to MANY people, but this is kind of urgent right now..

My computer specs are in my signature/profile (I think).

This is the best computer I have, so I really want it to work again.

First things first, this is how it happened...

1. I was running Win XP Media Edition SP2 fine.
2. I installed Seven Remix XP to get Windows 7 look on XP.
3. I restarted computer since it said I needed to.
4. It restarted after the logon screen. Basically, it logs on, then turns black for 5 seconds, then restarts.
6. I go into safe mode and uninstall Seven Remix XP.
7. It still restarts automatically

Any ideas, please??
I really don't want to use my backup drive, as that will revert my system back to "factory settings". (But I'll still have my programs, obviously)
I'm saving that as a last resort.

Please reply ASAP, this computer transmits Wi-Fi, and I use it for gaming, also, so I really want to get it back up and running.
Any more info needed, just ask.

EDIT: My specs: 2.4GHz AMD Athlon 64 CPU, 2GB RAM, 512MB ATI Radeon X1600, 225MB HD, Windows XP Media Edition.

A:Computer restarts after logon screen, safe-mode DOES work

Have you tried "Last known good configuration" from the advanced startup screen?

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RELEVANCY SCORE 97.2

hi everyone

well I am going to talk about this problem from the beginning
my laptop was fine running on vista OS and when I heared about windows 7
I installed it and that went fine too
4 months later the laptop suddenly restarts at any time (browsing - playing games .. etc)
I took it to a technical and he formatted it to windows XP then when I opened the laptop it restarted on loading screen (where the logo is displayed)
I told the technical and he said that I should go to safe mode and restart from there I tried this and it worked
a few weeks later and this method stopped working
now I must go to safe mode and restart and go there again and restart ... etc now it is luck which opens it cause it works sometimes and sometimes not
yesterday i re-installed windows 7 on another drive (not C:/) and to complete installation I must restart the computer
now I must choose an operation system on startup so when i choose windows 7 it restarts on loading and the same on XP but I can acces safe mode in XP

My Laptop is toshiba satellite A300 - 4GB Ram - ATI Radeon Graphic card 1GB - 400 GB hdd

thanks for any help
for any information needed I am here

A:Windows restarts on loading screen (safe mode accesible)

I took my laptop to another technical and he told me that the problem is between the CPU and the fan.
anyone knows how much is this right ?

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RELEVANCY SCORE 90

As the title suggests this keeps happening

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RELEVANCY SCORE 86.8

Hi,

My computer (Windows XP Home) has recently been afflicted with a number of annoying viruses. Most recently, well the only one I know the name of, was the Antivirus XP 2008 virus. I came to this forum for help on uninstalling, and I utilized the malware program. My computer was scanned, and I thought all of the virus was removed. After doing this I used McAfee to scan for viruses. McAfee found a LOT and after the scan was completed, there were 4 viruses that could not be removed or Quarantined. I shut the computer down ( I needed to go to work) but I was able to do things normally at that time, I thought my problems were solved.

However, when I returned this evening - I turned my computer on, the windows logo appeared, and then it took me to a login screen (which I don't usually need to do). I had no idea what my password would be so I just pressed enter and that seemed to bring success. Unfortunately, after the welcome noise sounded, the screen just went blank and never loaded - NOTHING. I pressed ctrl alt dlt NOTHING. I can't right click either. The hourglass came next to the arrow every once in awhile so i would get excited that something would happen... but again NOTHING.

I turned off and pressed F8 to get into safe mode. NOTHING. Basically the only thing i can do on my computer is turn it on and off by pressing the button, and move the mouse around the screen. That's it. Please Help :-)

Thanks so much

A:Computer Loading To Blank Screen + In Safe Mode Too :-(

BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ Louis

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RELEVANCY SCORE 86.4

No matter what option i pick in the safe mode list, the computer will not start. when i choose any of the safe modes, (safe mode, safe mode with networking etc) the computer displays a list of random commands (i dont understand any of it) and then restarts. If I try to Start Windows Normally, or use last settings that worked, it seems to start loading, and then restarts.

Any ideas? - thanks
 

A:safe mode options screen, no matter what is chosen, computer restarts - any ideas?

your system files seem to have gone gronky. Try to boot of your os cd and do a repair.
 

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RELEVANCY SCORE 86

My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.


Machine Specs-
OS
Windows 7 Ultimate x64

CPU
Intel Core i5-2500 CPu 3.30GHz

Motherboard
PH61A-P35 (B3)

Memory
8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card
Dynex

Monitor(s) Displays
AOC 20in

Screen Resolution
1366x768

Hard Drives
500 gb

PSU
650w

A:My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

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RELEVANCY SCORE 84.4

I have a Gateway computer, Windows XP.
My computer's been having a problem, every time I try to go through Safe Mode, it would always restart.
So therefore, no SAFEMODE for me.
When I try to start up normally, my computer would hang on Loading your personal settings. This one time, however, did go through that and I can't do anything, my mouse over the taskbar would display a hour glass. There are no desktop icons either, but I don't even get that anymore, it hangs on the Loading your personal settings now.
Please help me, and I also do not have any WIndows CD and I do wish to save some money.. Thank you for your time and effort.

A:Help, safe mode restarts, loading your personal settings

hello and welcome. let's try it this way.Run VIPRE Rescue ProgramHopefully this has allowed us to now run MBAM.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and clic... Read more

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RELEVANCY SCORE 84.4

Every time i turn on my computer within 10 seconds it restarts and repeats the process. A box prompts up with an error report saying:

System has recovered from a serious error. I view the technical information it says:

C:\DOCUME~1\Owner\LOCALS~1\Temp\WERf7f2.dir00\Mini082010-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERf7f2.dir00\systdata.xml

I click do not send two boxes have popped up indicating a problem they are:

The procedure entry point JS_IsDebuggerFrame could not be located in the dynamic link library Js3250.dlll
and
The instruction at 0x7c80c621 referenced memory at 0x00df0009. The memory could not be read.

Can some one please help me out here, much thanks; i am running windows xp

A:Computer starts up then restarts (Safe mode freezes)Every time i turn on my computer within 10 seconds it restarts and repeats...

Have you tried the Lask Known Good Configuration option?

I think it might be a Mozillla issue (damaged), calling for the uninstall/reinstall routine.

Louis

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RELEVANCY SCORE 84

I have recently used Driver Genius to update some drivers and had a power outage while installing the video card drivers. After the power was restored I could not boot normally (it would go blank after the loading screen goes away before the log on screen comes up.) So I boot into safe mode and install the drivers there, and then restart. It worked after about 12 tries.... Now, it will not load normally at all anymore.
While checking the system error logs, I find that (from 9/26/09 - 9/27/09) I am missing quite a few catalog files in the "system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}" directory. I also have many DCOM errors...

See "SysErrors.txt" in attachments
I have also ran chkdsk with many errors (I assume they are)

See "ChkDskOutput.txt" in attachments.

-----------------------------------------------------------------------

Here's another possible culprit... Leftover video card drivers.... While I thought that my nVidia card somehow fried when the power went out, I put my ATI card in and tried to install the drivers for it, but to no avail... Oddly enough, the only way I could get it to work was by manually installing the drivers. While doing an automated install, I received the error message "Severe: Setup did not find a driver compatible with your current hardware or operating system. Setup will now exit."

What could be wrong???

EDIT: I have a strong feeling it has something to do with my video driver... Read more

A:Computer only booting in safe mode... Blank after loading screen on normal restart.

In order for me to boot normally, I must disable my display adapter (ATI) in Device Manager....

I have tried it with both nVidia and ATI cards and I must disable both in order to boot correctly.. I installed them seperatly so there wouldn't be any conflicts.... How am I supposed to get my video card working If I can't enable it...
 

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RELEVANCY SCORE 83.6

I have a Gateway computer, Windows XP.
My computer's been having a problem, every time I try to go through Safe Mode, it would always restart.
So therefore, no SAFEMODE for me.
When I try to start up normally, my computer would hang on Loading your personal settings. This one time, however, did go through that and I can't do anything, my mouse over the taskbar would display a hour glass. There are no desktop icons either, but I don't even get that anymore, it hangs on the Loading your personal settings now.
Please help me, and I also do not have any WIndows CD and I do wish to save some money.. Thank you for your time and effort.

Read other answers
RELEVANCY SCORE 79.2

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First let me say I religiously keep my antivirus up to date. I have Spybot Search & Destroy, Ad-Aware SE, Spy Sweeper, PestPatrol, Microsoft AntiSpyware and I use HijackThis. I only use one of the Spyware programs for active protection. I can account for all of my running processes and startup entries including those starting from the Registry.

I scan my system (Spyware and viruses) after turning off system restore then I booted into safe mode (that was my routine before this problem). I keep my web surfing to a minimum. I use my banks site, news sites etc. This problem only recently happened. I have no problems booting up into Windows and every thing runs great. I never have had a virus or been hit with spy ware etc because of that routine.

The problem only when try to boot into Safe Mode. I press F8 then select Safe Mode. It runs the process of booting into Safe Mode all the way to the Welcome screen where it displays the picture for my Administrator Account and my personal Account (also an Administrator Account).

My mouse works fine, it moves freely around the screen to mouse over what ever account I choose to log into but when I click the picture and the password box comes up for me to type into my system freezes right there. The password box has that blinking line like its ready for me to type in my password but when I type none of my key strokes wo... Read more

A:WIN XP freezes at Safe Mode Logon Screen?

Hello once more,

I have an update on my Safe Mode freezing problem. I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldn’t move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I don’t really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we won’t be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks
 

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RELEVANCY SCORE 79.2

I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..

Cheers!

A:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe mode...it might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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RELEVANCY SCORE 78.8

Hi there so. I downloaded a movie and my laptop just stopped working. It's a windows vista operating widows 7 I think :-/ any way I go to start it up and it goes to the safe mode option screen. After clicking all of them right after clicking it restarts. It won't even go to another screen. I've tried pressing f8 but it won't even work on any of those options none of them not even the restarting one. I literally can't do anything I can do f9 and it takes me to to setup utility but that's it. Please help!

A:Restarts after safe mode screen

Sounds like malware came bundled with this "movie". Burn a copy of the most recent version of "Kaspersky Rescue Disk" and use it to scan your problem computer for any infections.

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RELEVANCY SCORE 78.4

Hi!
When I try to load into safe mode, my computer will restart automatically after I choose either the admin or my account on the logon screen. What could be the cause?

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RELEVANCY SCORE 78.4

Upon booting the machine it just shows the background and the mouse cursor. Tried it in safe mode and i get the same issue. I also tried startup repair same issue. Machine came pre installed with 7.

A:Windows freezes before logon screen, even in safe mode

Use the Advanced Boot Options to select Last Known Good Configuration (advanced) and report back whether it helps.

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RELEVANCY SCORE 78.4

After attempting to start my PC in Safe Mode to uninstall a graphics driver, it loaded drivers normally only to crash a few seconds after displaying the logon screen, which immediately caused the computer to load Windows normally. This error has been repeated countless times with the same result.

I have only tried to start up 'normal' Safe Mode. Sometimes key strokes are accepted (one time I had enough time to start inputting my password), but mostly, Safe Mode loads drivers, flashes the logon screen, and crashes.

Any ideas/advice? I have had this computer for 3 years now and this is the first time I have tried to start it in Safe Mode. If it matters, it's a Studio 1737, 8 GB ram, etc., more details can be provided if necessary.

A:Safe Mode crashes after displaying logon screen

My first suggestion would be to check system files. There are some generic drivers in use in safe mode that aren't normally called on and one could have been corrupted, if you are able to still boot normally it's a logical first step anyhow.
SFC /SCANNOW Command - System File Checker
(do the way that fixes, not the way that just scans, it's all detailed in the link)

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RELEVANCY SCORE 78.4

I was trying to create a dual boot system, Windows 7 and 8.1. Was using two separate physical drives, one for each OS, and two data drives.

After installing a bunch of updates to 8.1, I tried to go back to 7, and the computer wouldn't boot up.

Unplugged all the extra drives, and attempted start up repair with the installation disk.

After doing this Windows would boot to the welcome screen. When I click the icon to logon it immediately logged off.

Can log into safe mode normally. While in safe mode I created two new user accounts, one Administrator, one Standard. When attempting to logon with the new Standard account, Windows logs out immediately. With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out. My normal login is an Administrator account.

Have searched the internet with words such as ?windows 7 logon and logoff immediately? and tried everything under the sun.

Tried rewriting the registry as described here:
=>https://support.microsoft.com/en-us/kb/555648

Tried replacing the userinit.exe file with a known good file from another computer.

Tried bootrec and bootsect. No help.

Also tried bcdboot, the command "bcdboot c:\windows /s c:" received the reply: "Failure when attempting to copy boot files."

Read with interest the following tutorial => Startup Repair - Run 3 Separate Times No help.

I have r... Read more

A:Welcome screen: Logon, then immediate logoff. Can boot safe mode.

Could be Win8 overwrite some permissions on the Win7 drive.

Run portable Tweaking.com - Windows Repair in Safe Mode with Networking as an admin.






Quote:
With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out.


Does the cursor disappear from either side or stop at the edges? It looks like desktop is on another screen (do you have any second monitors/TV attached?). Do you get the context menu when you right click?

Edit: What happens if you CTRL ALT DEL?
You can try Win+R and then write "shutdown /l" immediately without "". That should log you off, or press your power button on case once to shutdown properly.

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RELEVANCY SCORE 77.6

Hello once more,

I have an update on my Safe Mode freezing problem (the original post is below). I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldn’t move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I don’t really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we won’t be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks

****************ORIGINAL POST**************

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First ... Read more

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RELEVANCY SCORE 77.6

Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.

A:Win7 logon screen stuck on 'Please Wait' no Safe Mode

  
Quote: Originally Posted by matt0978


Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.


It's very unlikely that you'll find a comprehensive solution for something this complex in less time than it would take you to back up your data - to an external drive if necessary - and then reinstall from scratch. All ... Read more

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RELEVANCY SCORE 77.2

hi guys,

had the internet page open on startup virus the other day...booted to safe mode installed malwarebytes and it removed it
lent my laptop to my brother who says the same thing is happening...only this time
i cant start in safe mode with networking...it just says logging off and shutting down and restarts in normal mode
i cant run task manager from normal mode

cant think what to do about this
should i take the hard drive out and usb it to a system and run a scan...thats worked for me with types of malware, but i dont think it works with this sort of stuff...

just googled and found a malwarebytes boot cd for locked computers...think i will give this a go!!!

any help appreciated
 

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RELEVANCY SCORE 77.2

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

A:Cant enter safe mode, restarts during login screen

  
Quote: Originally Posted by Kloppstock


Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?


Safe mode is entered before login.

Repeatedly tap F8 when booting
Ken J

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RELEVANCY SCORE 76.8

Nothing was downloaded new. My daughter's laptop got the dreaded Red X, she clicked and it rebooted. Now it does a restart every time it is turned on, even if I start it in Safe Mode it restarts back to regular mode. We also are getting a message about vexg6ame.exe. It is giving us less that 60 seconds which is not enough time to run anything or download. Help!!
 

A:Computer restarts, even in Safe Mode!

Hi, Welcome to TSG!!
Go to start, run and type in shutdown -a then press the enter key

Double-click on Killbox.exe to run it.
Put a tick by Delete on Reboot.
In the "Full Path of File to Delete" box, copy and paste the following:

C:\WINDOWS\System32\vexg6ame4.exe

Click on the button that has the red circle with the X in the middle after you enter the file name.
It will ask for confimation to delete the file.
Click Yes.
It will ask if you want to reboot now,
Click Yes.

Note: It is possible that Killbox will tell you that the file does not exist.

If your computer does not restart automatically then please restart it manually.
If you get an error message "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.
Click here to download HJTsetup.exe
Save HJTsetup.exe to your desktop.

Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select A... Read more

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RELEVANCY SCORE 76.8

Hi TSG,

I have a Dell PC here that refuses to boot in safe mode. In normal mode one of those dodgy Smitfraud infection messages come up (I've seen enough to know what they look like... this one takes you to Antivermins), so I know I need to use SmitFraudFix...

However, the PC refuses to boot in safe mode. And I DON'T think it is down to a driver, because XP goes as far as the logon screen, and reboots by itself, a few moments later.

I've done a full virus and malware scan with AVG and Ad-Aware with the hard disk in a "clean" test PC, and they found a few things, but even cleaning those up hasn't helped me get into safe mode. Any suggestions?

-Chris.
 

A:Antivermins infection. Can't boot into safe mode - reboots at logon screen.

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RELEVANCY SCORE 76.4

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GT 220, 1024 Mb
Hard Drives: C: Total - 702610 MB, Free - 547651 MB; D: Total - 12690 MB, Free - 2255 MB;
Motherboard: MSI, Boston
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

My computer keeps freezing seconds after it logs in. I am not sure what to do and would like some help please. I also ran hijack this and got this result. I have no idea what to do with it but I am sure someone more experienced can help me. Any help would be great thanks.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:08:09 PM, on 7/16/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Safe mode with network support

Running processes:
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Mike\AppData\Local\Goo... Read more

A:Computer Freezing after logon(safe mode works)

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RELEVANCY SCORE 76.4

Hi I'm running Windows XP Service Pack 3 on my HP Pavillion ZE4800 (I know, kill me please).

I am not on that computer right now.

When I press the power button and it begins to boot within 10 or 15 seconds or so I get a flash of a blue screen which has text in white which I cannot read as it goes by too fast. After the blue screen flashes, my computer turns off and automatically begins to restart.

At first I had not gotten the F8 boot option screen, and the aforementioned process occurred, but in subsequent times the screen did appear. I attempted the 'Start Windows Normally' option and blue screen flash etc., occurred. I found that even starting in 'Safe Mode' does the exact same thing. The only configuration in which I found that I can actually get Windows running is 'Safe Mode with Command Prompt'. I the only option I have not tried is 'Safe Mode with Networking' as I have my desktop for internet to resolve these issues.

I tried booting from the XP CD and do a system restore but the blue screen again appears, turning off my laptop and starting it again.

I believe I somehow switched from 'Safe Mode with Command Prompt' to regular safe mode by opening the Task Manager > New Task (Run..), and opening up C:\XXXXX (whatever is in the drop down box). Only after this does my desktop appear and I get this error message:

"Windows cannot find '/idlist,648:1404,C:\Program'. Make sure you typed the name correctly, and then try again. To search for a file, cli... Read more

A:Can only start in safe mode, blue screen flashes, restarts

http://www.myfixes.com/articles/system

try the above webpage process to do a System Restore

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RELEVANCY SCORE 76.4

I get a blue screen then it restarts in a loop, so I have tried to start in safe mode however this reads the hard drive then goes into a similar loop of getting a blue screen and restarting. I have the windows XP disk and code, but wondered whether by reinstalling windows all data would be lost? I would, if at all possible prefer to get the data from the hard-drive, is there any way to do this. Also, I am not entirely sure on how to re-install it anyway.

The computer details are as follows:
Acer Travelmate 6410
Acer Inc.
AcerSystem
Intel(R) Core(TM)2 CPU
T5500 @ 1.66GHz
1.66GHz. 504Mb of RAM

Microsoft Windows XP Professional version 2002
Service pack 2

Thanks very much

Chris
 

A:Blue screen constantly restarts even in safe mode, help needed

If you format the drive then reinstall you will lose everything. A way to prevent this is to boot from an external media using a bootable operating system like live linux, then copy your files. An alternative option would be to repair your Windows Xp installation. I can help you with doing either if you want me to
 

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RELEVANCY SCORE 75.6

I have file that does not want to be removed, so i'm trying to log into safe mode to remove it. When attempting to do so, hit f8 during boot, choose windows xp sp2 and it goes through and loads the necessary files (strange now it asks if I want to hit esc to not load some ***bus.sys file) then a quick blue screen and then restart. The blue screen is on for maybe 1/8 of a second and then the computer quickly resets.
I'm running a RAID 0 setup with 2 drives
also i'm on windows xp service pack 2 with all the latest updates
I've checked my hardware and its all functioning properly, i dont see any conflicts, I've checked the ram with memtest, no errors, i can run prime all day without errors.
 

A:Blue screen when loading safe mode

anybody?
 

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RELEVANCY SCORE 75.6

So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

Any assistance is greatly appreciated, even if it's just telling me where this should actually go.
 

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RELEVANCY SCORE 75.6

Hello,

I got a problem. I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?!

~ Netra

A:Black screen after loading safe mode

bump

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RELEVANCY SCORE 75.6

okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here
 

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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RELEVANCY SCORE 75.6

Customer reports "FBI virus".  I can't even get that far.  Regular boot goes to startup repair and reports that it can't automatically fix.  Safe mode boot looks like it will boot, but then the computer reboots itself as if to regular mode and then locks up to a blank white screen.  This is the second one I have seen this month like this.  What is it, and how to fix?

A:help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Welcome aboard
 
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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RELEVANCY SCORE 75.2

Every time i turn on my computer within 10 seconds it restarts and repeats the process. When it starts up two boxes have popped up indicating a problem they are:

The procedure entry point JS_IsDebuggerFrame could not be located in the dynamic link library Js3250.dlll
and
The instruction at 0x7c80c621 referenced memory at 0x00df0009. The memory could not be read.

Can some one please help me out here, much thanks; i am running windows xp.

A:Computer starts up then restarts (Safe mode freezes)

Do you get the Blue Screen of death before it reboots?

Have you added memory recently?

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RELEVANCY SCORE 75.2

Hello,

My computer will no longer let me access Windows XP or anything. I start the computer, it runs the Del screen, runs the Windows XP screen and then gives me a black screen with the pointer, then starts all over again. Forever. I left it overnight, and I got the blue screen of death.

I am positive this has something to do with a virus, as before this started happening, my Norton said it wasn't protecting me and wouldn't fix when I clicked "repair". I then tried to install the newest Windows updates, and it froze. So I tried to restart, no dice - then had to turn it off manually and am now in this mess.

I tried F8, and tried to restart in safe mode with connections, safe mode, debugging, anything. When I try to run safe mode, I get a pile of code and then it goes into the restart loop. I had problems with viruses before this happened, the Norton told me there was a problem and it had been deleted - but over and over again. Then I briefly saw a DOS like window pop up and dissapear quickly. So I'm certain this is my problem.

I don't have a Windows XP CD to boot from... Am I stuck? Should I take it to Future Shop to get them to restore? I do NOT want to lose my files...

Thank you Tech Support Forums, you're my only hope.

A:Computer restarts forever, and will not start in safe mode

Does this sound like it could be a virus problem? Or should I get admin to move to a different section? Thanks :)

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RELEVANCY SCORE 74.8

hey

I'm using windows xp home sp2 and when ever I try to turn on the computer normally it comes up with a blue screen saying something about

C0000218
system32/config/default or log or replacement
It is corrupt

then resets the computer (the message is something along those lines)

When I try booting into safe mode or safe mode with networking it scrolls txt down the screen then resets the computer. The only way I've got into it so far is with knoppix to backup what will fit of my gbs of files on to my laptop via a pen drive. Please help !!!
 

A:Windows Xp won't get past loading screen or go into safe mode

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RELEVANCY SCORE 74.8

Hey everyone,


I just got my sisters computer as it will not start at all. Everytime after the Vista loading screen I encounter a BSOD when trying to boot into normal and safe mode. I attached a log of the Memory.DMP from WIndows debugger. Can anyone take a look at it and let me know what you think?

So far what I've tried:

Memtest
Chckdsk
sfc scannow(returned errors but wasn't able to fix them)
Swapping Memory Dimms
Resetting CMOS
System Restore
Vista Startup Fix(returned errors but wasn't able to fix them)


The computer will run fine if I load it up through UBCD4 windows. So I don't think it's hardware related.....

A:BSOD: Normal and Safe mode after loading screen

Anyone?

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RELEVANCY SCORE 74.8

My dad has an E-machines desktop with Windows XP SP2... he mentioned he'd updated it with service pack 3. This morning I installed a game, but it said files were corrupted and to re-install. It wouldn't uninstall, so I rebooted.
It brought up the black screen with 5 options -- Safe Mode, Safe Mode w/ Networking, etc.

"Safe Mode" starts, but stops at windows/system32/drivers/agpCPQ.sys and freezes forever.

Last Good Configuration Settings/Start Windows normally leads back to the black screen.
... with a quick flash of what appears to be the blue screen of death?
I saw on a few posts, it may be a BIOS problem? I'm unable to download anything straight to the computer, obviously, and it was suggested the hard-drive may be "kaput."
Thanks in advance for,
Jordan

A:Black Screen Stays/safe Mode Not Loading

Try running chkdsk from the Recovery Console. Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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RELEVANCY SCORE 74.8

Windows 7 login screen fails to load, just get a blank desk top with a cursor. Try to start in safe mode and it gets stuck at classpnp.sys and fails to progress. Chckdsk is auto running on power up. Feels like its running hotter than normal. It's a 5-6 yr old Toshiba Saltallite.

Thanks
 

A:Log in screen no loading, safe mode stops at classpnp.sys

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RELEVANCY SCORE 74.4

I came back to my computer after leaving it on for a few hours, and when I got back it was running a bit slow so I hit the restart button, since then I have only been able to start it in safe mode, here is my log file, thanks in advance for any help :)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:21:38, on 24/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG7\avgwb.dat
C:\New Folder\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 172.16.250.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.ex.ac.uk
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.8.30.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\... Read more

A:Computer only loading in safe mode.

Hello snibbun and welcome,

A HijackThis log from Safe Mode does not provide us with enough information.

If you still require assistance, we prefer a more comprehensive set of logs to assist in detecting any malware that may be present.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to your Desktop.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post co... Read more

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RELEVANCY SCORE 74.4

The computer (not the one I'm on) I'm referring to will proceed to start up regularly, but as the desktop appears 2 different prompts show up, one concerning Windows Media Player and another for Windows Defense. Before I can really do anything the computer restarts itself. I try to boot it in safe mode and the farthest it gets is a black screen with "Safe Mode" in each of the four corners.

I can run Spybot by opening up the Task Manager, and that clears up the spyware. The only problem is I can't run any anti-virus software (I want to use AVG) because the software that was previously on the computer isn't there anymore. And when I try to install AVG, it says that it cannot install in Safe Mode. I'm going to run Hijack This the next time I can get on the computer, but I'm wondering if there is anything I can do now?
 

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RELEVANCY SCORE 74.4

Basically these past few days after every shut down my PC does an update. My avast has had to be renewed so I did that. I got an option for a free trial of the paid version. I accepted it.

It said it had to restart the PC but I clicked "later" and went for tea some time later. I come back and turn my PC on and it does an infinite loop of dumping memory and restarting and being given the option to run in safe mode.

Here's a link to a folder of what happens: here

Any help is appreciated. Thanks.
 

A:Computer restarts, dumps memory, option to run in safe mode.

Will it boot into Safe Mode? If so, uninstall whatever changes occurred before the problem began.

Or you can try using System Restore and going back to a date before the problem began.
 

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RELEVANCY SCORE 74.4

Hello everyone,
I am back with more computer issues.

So yesterday. My room mate decided to run an Ethernet cable from our router upstairs and change our router location. (this I dont believe has much relevance to my issue, but explaining what happened yesterday). He said he only removed my Ethernet cable and did not touch anything else.

So as to my surprise yesterday, I turn my computer on... it loads normally but then my monitors begin to flash and turn off.
I have a 26" and a 22" one VGA, one HDMI running on a 2gb MSI gtx 770.
The monitors turned off for about 15 seconds, then I saw my desktop again, then it turned off and actually restarted.

It loaded, I thought maybe for some odd reason an auto update restarted it. When it signs back in, it begins happening again.
I assume a virus, or something screwy along those lines. So I boot to safe mode. I run MSE and malware byes...nothing.

I check the cables in the back, everything is in correct and tight. I browsed around and found nothing online giving me any idea what could be causing it.


Has anyone ever experienced this issue, or know what could be causing it? I cleaned my computer out recently, I dont think theres too much dust in there. Anything you would recommend, or where to star in determining the issue?

Thanks.

A:Computer constantly restarts --- works fine in safe mode.

Sounds like you might have a hardware issue of some sort that started happening. When you cleaned out the system; did you remember to do it with the system off? If not; the blowing around of dust inside the case could have shorted something. Only reason i say this is because I mistakenly did that once and i heard a loud pop sound and suddenly my system shut off. Fortunately for me it didnt do any permanent damage. But back to this issue; I would check your power supply; as often when a computer suddenly reboots without reason it could very well be due to a partially faulty power supply that is starting to go bad; and or a possible motherboard issue. For the power supply i would try and get hold of a volt meter and test to make sure your power supply is still putting out proper voltage. However; if it is a motherboard issue; there is not much that can be done short of replacement as the mb is the heart of the system next to the cpu.

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RELEVANCY SCORE 74.4

Ok i have a big problem with my laptop, while surfing the web i accidently aquired a virus of somesort which repeatdly told me i needed to buy their software to stop viruses. I googled it and was told how to remove it by using a certain malware removal program. It also said its harmless, however while trying to scan it closed a couple of times randomly and while i went on the internet again it crashed and restarted my computer. It then did it again however, when i turn it on i get stuck in an infinite loop. It constantly restarts, i have to choose wether to run it in safe modes etc, or normal mode. However all options flash up a blue screen after the windows loader and then restarts and i am back at the option screen. Through i little googling i found it could be due to a power cord failure or something, however im on a laptop so it still has recharged power. I think its more likely to be a trojan called "sasser" talked about here. (cant post a link) however if you google "constantly restarting computer" its the 5th result, its by wikianswers.

However i cannot get onto my desktop or CMD in anyform even in safe modes it constantly restarts.

Im pretty computer illiterate but any help would be greatly appreciated. Even if it is just to confirm my suspicion of it being completely screwed

ps. Sorry if this is the wrong section.
 

A:Pretty big computer problem, constantly restarts even in safe mode

try booting into Safe Mode but elect to start from Last Known Configuration
 

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RELEVANCY SCORE 73.6

No sure if this is in the right place.

I had a problem with the computer earlier where I was browsing in firefox then it would keep on closing so each time i restarted it and it got to a certain point where the computer would restart.

Then the machine decided not to get into windows but would get as far as the safe working mode so i clicked safe mode and it keeps on going in a circle eg chose safe mode then restarts then asks if i want to start safe mode etc again and again. MSE had found a trojan and told me about it so i said to remove it and thats what caused what ive described. Ive tried using the windows cd but when i tried it earlier it still didnt help as the computer would still reboot after say 5 minutes.

What else is there I could try

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RELEVANCY SCORE 73.2

Ok to start I am running 32 bit Vista OS.

Last night I was playing a video game called Heroes of Newerth, in the middle of a game I began to experience frame freezing like I never had before. Upon completion of the game I closed the program to find that everything was locking up outside of the game as well along with black splotches in my desktop background. Getting impatient i manually shutoff my computer and turned it back on. At this point my woes began. Since discovering it won't boot in any form of safe mode and the last driver to load is the crcdisk.sys I am at a loss for what to do.

I tried to download a vista installation disc and run a repair from there but the white bar loads from the disc than it goes to the windows loading screen (with the green bar) for a few seconds than the screen goes black.

I looked in my bios to see if it was trying to load in an improper boot order or any such thing. I ran a memory test and everything checked out. During my diagnostics it started giving me floppy disk load errors but I do not have a floppy disk, I resolved this by disabling the floppy detection system in the bios (for some reason it turned on). Any help would be appreciated. I would like to think my computer is still useable/salvageable. I am willing to do a complete system restore if I can figure out how.

It is possible that there is an error in my installation disc, I burned it to a spare cd I had lying around and am not positive if I need a dvd or if it can b... Read more

A:Windows freeze at Loading Screen Green Bar and crcdisk.sys in safe mode.

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RELEVANCY SCORE 72.8

Hello!

Firstly, sorry if it's a dupe, search doesn't work on my cell.

Yesterday I left my pc running, and when I came back, found a black screen. Rebooting, I came across some random characters in the POST and also in BIOS, after which, the same black screen. I googled this, removed the video card and the bios and post look normal now( i use the onboard video), but when trying to load windows, the pc reboots.
I tried system repair, chkdsk. When trying to boot in safe mode, it loads up to "AtiPcie.sys", then reboots.

What could I do? Thanks
 

A:Solved: Computer reboots when loading Safe Mode

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