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flex 4 1480 shuts down after 5 minutes when on battery

Q: flex 4 1480 shuts down after 5 minutes when on battery

Hi,My Flex 4 1480 completely shuts off exactly after 5 minutes when running on battery. Works fine when plugged in.It shuts down even when running in the BIOS screen, which may point that it is a firmware issue.I have BIOS 2SCN23WW version installed. Tried updating to 2SCN24WW, but it always fails (no given reason).I's apprecaite any recommendations on the BIOS update or the shut-down issues? Thanks

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RELEVANCY SCORE 200
Preferred Solution: flex 4 1480 shuts down after 5 minutes when on battery

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 90

HiI have a Lenovo Flex 3 1480 thats about 2 years old. Suddendy the battery wont charge. When the AC adapter is plugged in the icon says 21% available (plugged in, charging) but its NOT charging. My drivers are up to date. Windows 10 is up to date. I downloaded the Lenovo Vantage which tells me the battery is GOOD and that the AC adapter has limited use. Says AC adapter cannot provide enough power to operate the computer....... OK so I bought a new Lenovo brand AC charger. Same problem. I really dont think I have the ability to open the back of this computer and take out the battery then put it back in to see if that works.Anyone have any useful suggestions?

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RELEVANCY SCORE 88

I have a Lenovo Flex 3 1480 with Intel I7.  I was getting a message that says "plugged in charging" but the battery charge was staying at 60% and not increasing. Lenovo techs said the battery must be bad so I ordered and installed a new, Lenovo brand battery.  I get the same condition... placing the cursor over the battery symbol gives a status message of "40% available, plugged in, charging" but the battery charge never increases, even after shutting off the computer down and leaving it plugged in overnight. The laptop was a year old and therefore out of warranty last November, 2016. HELP!

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RELEVANCY SCORE 87.2

I have a Flex 3 that is only 4 months old and notice that even when the laptop is totally off (powered down, no lights on, not hibernate or sleep) after a day or two the batter charge upon bootup has gone down significantly. I am talking a reduction of say 40%. I am under warranty and I have to run this "Battery gauge reset" routine and do a few other checks before they replace the battery.  Although I can't imagine how looking at windows power options can impact what the battery draw is while the unit is OFF and windows is not running....but guess they have to go through their script. Anyway my question is on this Battery Gauge reset.  I have read things where this takes all night or something and people have to turn sleep mode off on their laptop? That is not in the official instructions so for those that have had this issue or run the reset do you just "press the button" or do I need to make sure the laptop stays awake.Also, what is it actually doing?? Is this type of battery drain a known issue?  To me it sure seems like just a bad battery....Thanks,BJBBJB

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RELEVANCY SCORE 79.2

Hey guys, I have a Flex 3 that I got today and it's having this one problem. Once it first boots up it has internet connection. Five minutes later it just shuts off. Can anybody tell me how to fix this? All of my other devices in my home are connected and working good.

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RELEVANCY SCORE 71.2

Hello!1. I would like to know is it possible or not in Lenovo flex 3-1480 add more memory. It is installed 8Gb of memory, i know, that CPU supports up to 32Gb. Many scanning software show, that there are 4 slots for memory. When i opened back cover of the laptop, could found no one RAM memory =) As i know motherboard can support up to ?? 32Gb DDR 4 too.2. There are some problems when i try to the sleep mode, it wakes up at the same time. The same problem with hibernation mofe. Can somebody advice something with these problems?

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RELEVANCY SCORE 70.4

Need Some help to try understand what really went wrong. My Girl Friend was using the laptop good, This is just some months old. She left it on over night, the next day it had issues then when we finally got it to power on it would not start properly. It goes in to bios to ask to select the hard drive to start. All it does it come back to that same screen even if you try to boot from a USB drive it would come back to the screen to select boot option. Has any face such similar problem and wish to guide me to help rectify please. Or anyone with advice for such issue, will appreciate your tips.

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RELEVANCY SCORE 70.4

Hello,Recently, I purchased Lenovo Flex 3 1480. I would like to install a second SSD (Samsung 850 EVO 250GB). Is it possible? Thank you for your help.Kind regards.

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RELEVANCY SCORE 70.4

Hello all,     I am strongly considering purchasing a Flex 4.  This model in particular:https://www.microsoftstore.com/store/msusa/en_US/pdp/Lenovo-Ideapad-Flex-4-1480-80VD-Signature-Editi...I know the processor supports virtualization, but I'm unsure if virtualization is enabled in the bios or if it is supported by the Motherboard.  Can anyone provide an answer so I can pull the trigger on this thing?  I need it as a lightweight mobile web development PC.

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RELEVANCY SCORE 69.6

Hello, I have had this Flex3 since March (6 months)I have had a few problems arise that have been addressed here.The latest problem is my screen flickering.I was watching a live service and the screen started to get darker and the edges had a green look to them and the battery, wifi, click etc on bottom right were broken lines  ( if that makes sense )It took 4 times to restart. I just kept restarting, but the same things were open.It FINALLY did restart and the programs closed, but I still have this flickering screen.It no longer has the tint to it but still flickering. Just wondering what I should try to get this to stop. 

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RELEVANCY SCORE 69.6

I have he flex 3 1480 with 8gb of RAM and have been told I'm maxed out (not happy)Is the 8gb soldered in?Can it be swapped out for more? 16gb?  32gb?If so, do you have a manufacturerer and part #? THANKS!!!

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RELEVANCY SCORE 69.6

My brand new Flex 4 1480 won't start. After plugging in the AC power, the battery status indicator light next to the power jack turns on and stays solid white. But when I press the power button, the keyboard backlight turns on then off again and the power status indicator light next to the power button blinks for 5 seconds before turning off. The screen stays dark the whole time. I have tried plugging in the AC power and leaving it overnight but the story is the same when I try to turn the laptop on the next morning. 

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RELEVANCY SCORE 69.6

can some one tell me what the max memory willwork in the flex 4 1480 ?Thank you

A:maximum ram upgrade flex 4 1480

According to the Platform Specifications for that system, the maximum supported is 16GB max / 2133MHz DDR4, dual-channel capable, one DDR4 SO-DIMM socket. Lenovo Flex 4 (14 inch) Platform Specificationshttp://psref.lenovo.com/syspool%5CSys/PDF/Lenovo%20Laptops/Lenovo%20Flex%204%20(14%20inch)/Lenovo_Fl... Crutial Lenovo Flex 4 (14-inch) compatible upgradeshttp://www.crucial.com/usa/en/compatible-upgrade-for/Lenovo/flex-4-%2814-inch%29 Cheers,

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RELEVANCY SCORE 69.6

Hello everyone.I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alotttttAmy


























IMG_0416.JPG ?718 KB

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RELEVANCY SCORE 69.6

I have a  flex 3 1480 MO R9N0B5C15004, and I like to know if it is possible for me to get a copy of the Windows 10 image that the laptop came with. I know there is one in the recovery partition ( I hope I am using the right term ), but I like to have the actual image. 

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RELEVANCY SCORE 69.6

Laptop display turns off randomly, also sometimes the display fades to white, or the blacks on the display appear as red, or sometimes there are just weird line patters. The system is still on, occasionally putting the pc into sleep mode then waking it up can turn the display back on, but it usally just turns back off either immediately or after a few minutes.   In fact it just turned off the display and I am having to extend the display onto another monitor right now. This has been happening for months and putting it in tablet mode seemed to help, but recently it happens with such frequency that the computer is nearly unusable I have run diagnostics and it says everything is ok.all updates have been done as wellI have also tried disabling each of the graphics cards one at a time with no effect any ideas


























IMG_3028.JPG ?5424 KB

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RELEVANCY SCORE 69.6

I finaly gave in and updated my Flex 3 to windows 10, I now have a flex 3 brick. When it powers up it goes through the loading screen then blu screen. I am able to intrerup and try recovery option but they did not work. I downloaded a Windows 10 disc for a complete wipe an instal but it does not detect any drive to install on. I wanted to download the disk driver to load the driver on the instal screen, however the driver downloads on support page are .exe.  Is there a way to find the driver that i need for the hard drive or do I need to bite the bullet and replace it?

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RELEVANCY SCORE 69.6

I Have a problem , My laptop screen goes black alot without any reason which require my to force restatrt the machine and caused my to lose alot of important docs I was working on.does anyone faced this problem before and would know what could cause this and if he/she has a solution??sometime it frooze while I am working on Word or Excell and restart the screen (with a message that the driver stopped working and recovered successfully . If anyone can help me with this would be perfect  Thanks for your time

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RELEVANCY SCORE 68.8

Hi, I recently purchased a refurb Lenovo Flex 3 1480 model and I am starting to see problems with the display that others have noted on here.  It sometimes flickers on and off and occassionally completely turns off and will not come back on without a restart.   So in troubleshooting this issue I have upgraded my BIOS to version DCN32WW from DCN28WW.  This was more difficult than it sounds because for some reason the PC identified the older DCN28WW as the newer firmware.  I had to override the setting in the BIOS to allow it to install the "older"firmware DCN32WW.  Made no sense. The latest thing I am trying to do is update the Intel VGA 520 display driver to the latest version published on 7/16/16 ver. 20.19.15.4454.  I downloaded the installer from the Flex 3 1480 section of the suppport site. When I try to install it, however, it tells me it is not compatible with my device.  I have tried uninstalling the driver and then installing the newest one and it still won't install.  The driver currently on my machine is 20.19.15.4364.  Can someone explain why I cannot get the newest display driver to install on my laptop?

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RELEVANCY SCORE 68.8

I can access my wi-fi at first, but after a few minutes it says I'm not connected.   Then I have to reboot to connect again.   What is going on?

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RELEVANCY SCORE 68.8

Just installed Windows 7 on my Flex 4 1480. Found all the drivers, but need to make the touchscreen work. Tried to look up the HID input drivers for the screen, but havent had any luck. Any tip? Thank you in advance!

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RELEVANCY SCORE 68.8

the hard disk of my flex 3 (1480) was dead, and I need to install a new hard driver, but could not get a recovery image.. I tried the recovery media link: https://pcsupport.lenovo.com/us/en/lenovorecovery?linkTrack=Body:Box:RecoveryMedia but after I typed the S/N and submitted, it told me that "Cannot find Recovery Media for this machine." How can I do? Can anyone help? thanks!!

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RELEVANCY SCORE 68.8

Greetings all, I am having issues with my SD Card Reader. I have a Lenovo Flex 3-1480, running Win 10 x64. Recently, I downloaded and installed the Lenovo Companion, and have used it to install drivers. It installed a Card Reader Driver - 10 [64]  V.4.5.0.6. Now, when I try to use my SD reader, I get an Unknown Device pop up in my Device Manager. When I try to update this device, it automatically locates a Genesys Logic USB3.0 Card Reader which promptly indicates is not intended for this platform [Code 28]. I am unable to install the driver at all. I can no longer use my SD reader, for anything, it just isn't registered with the system now. Please help or advise, I need that reader to work, I store just about everything on those cards. I have tried running the Companion, and it does not locate any more drivers, and also indicates that the system is running good, no errors. I have also tried using Intel Driver Update Utility, and still get nowhere. Has anyone else experienced this?

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RELEVANCY SCORE 68.8

I have a Flex 3 1480 that was purchased from Costco. with a 3 year warranty.I am having the same issues that alot of other people are having where the screen will go black out of nowhere.Yesterday alone it happened 12 times. (yes I wrote down everytime it happened) I have updated the bios and all other updates that were posted in a different post.The Flex is runnning the latest version of Windows 10 with all updates installed. I called tech support yesterday but got nowhere real fast. The lady did not speak very good english and what I did make out was her telling me to remove my ethernet card!! What can I do now? This laptop is useless now. Its only good for browising the net since I wont lose any work that way.I have lost to much work trying to use this laptop that I no longer trust it. Since Lenovo does not stand behind their products and come up with a fix I guess I will try to return it to costco. Hopfully a class action lawsuit arises as selling this junk is Fraud and I have been Scammed. I knew I should have stuck with Dell!

A:Flex 3 1480 Gets a Black Screen with Backlight On ...

Ever since the Windows 10 Anniversary Update, our Flex 3 crashes every hour. Unfortunately, Lenovo's customer service is just a faint shadow of IBM's former service. Every rep comes up with a different idea, and then doesn't follow up on commitments.

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RELEVANCY SCORE 68.8

I purchased a Lenovo Flex 4 1480 about a month ago and just recently made the transition from my old laptop. I love this laptop but I am encountering some speed issues with it. Some apps are taking a while to load, but what is the most frustrating is using the web. Web pages on all browsers are taking somewhere between 8-10 seconds to load, and with this machine running a Core i7 7500U processor with 8 GBs of ram, I know this is not right (my old laptop loads pages much faster than this!!!).  I was wondering if this is just some driver problem or I should bring it back to where I bought it since it is still under warranty. Any input would be great! 

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RELEVANCY SCORE 68.8

About three days ago my Flex 3 1480 stopped charging its battery. This message appears above the taskbar battery icon:  ?0% available - plugged in, charging."  The computer now only comes on with the ac power adapter plugged in. I have used another adapter (identical specs) with the same negative result on my computer.  My adapter works fine on the other computer. These are fixes recommended at various internet sites that I have tried without success: System restore to a point several days before problem appeared.Uninstalled both battery drivers in Device Manager and restart reinstalled - three times. The battery is internal so I would like to fix without having to remove the battery if possible. Resetting the battery and resetting the bios are on-line recommendations that I don?t really know how to do safely. In searching the Lenovo site, I have been unable to find this problem addressed. The Lenovo Vantage Hardware Scan shows all in good order ? the battery itself is rated Good. The Flex 3 is 2 years old and is now out of warranty. Any help to correct and get the battery charging would be appreciated. Thank you, GB

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RELEVANCY SCORE 68.8

Hello, Hope someone can help with this issue: all usb ports stoppped on Flex 3-1480 running Windows 10 64-bit. Tried several attempts to re-install driver, regedit, delete drive, auto discover driver  - all attempts fail. Also, tried restore point - did not fix. In addition to usb ports stopped working - touch screen is not working either. All drivers are supposed current (at least when i scan for changes; Windows 10 was updated after problem started (so that rules out drivers and operating system) Microsoft Management Console - Event Viewer shows USB Root Hub (xHCI) problems - all during the times attempting to resolve.However, around time of initial failure - The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000094, 0xfffff802e80a9e8c, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 2ea1e93b-3f55-4d1b-b11b-1cd80d6a944d.. Minutes before memory dump - The driver \Driver\USBHUB3 failed to load for the device USB\ROOT_HUB30\4&b338d6a&0&0. - (appears as a warning) With the warning is an informational:The description for Event ID 26 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the eve... Read more

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RELEVANCY SCORE 68.8

LENOVO Flex 3 - 1480 I recently uninstalled Lenovo Accelerator Application and now my device is slower and less efficient than usual.  Major Problems If my notebook's screen is not being used for more than two minutes, then my notebook glitches out (meaning that I cannot operate it) and takes another two minutes to un-glitch out (meaning that I can operate my notebook again). For example - leaving my mouse cursor on the desktop for two minutes  (malfunction example), watching a video or movie (non-malfunction example). A few other low end apps and games not downloaded from Windows Store either does not operate at all or is EXTREMELY slow. For example -  Broforce (a low end game that is now extremely slow), Adobe Flash Player (an application that does not work at all now).These problems weren't there before but now they are really bugging me. What I tried  I downloaded Adanced System Care Pro (the paid version) and OneKey Optimiser (by LENOVO).These aplications only heped me a little but the major problems are still there My Request Please give me a replacement application in place of LENOVO Accelerator  Application. Any other solution are also welcome A VERY BIG THANK YOU TO EVERYONE WHO HAVE, ARE AND WILL CONTRIBUTE TO THIS DISCUSSION

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RELEVANCY SCORE 68.8

My laptop will not stay powered on, it will start up but then the fan will kick on really loud and turn off, won?t stay on for more than a minute. No way it can be getting over heated as I have it sitting on a desk and hadn?t even been using it for a minute before it started doing this. Need to figure out how to fix this issue. The computer is less than 2 years old. 

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RELEVANCY SCORE 68.8

I bought this laptop from Costco just one year ago, yesterday, when i open the laptop cover, the cover corner is broken, my Warranty has just expired ( on 02/28/2017) , very disappointed, I have been Lenovo user for long time and trust the products quality, but this time , i am very disappointed and don't know how to fix this issue. I am not able to upload photos because the size of the file, verify frustrated... looks plastic cover is blow up from corner .   

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RELEVANCY SCORE 68.8

Hi everyone, have a Lenovo Flex 3 1480 that is out of warranty (2 years old) and this week it started flickering when charging.  So I tried another charger, same thing, tried another battery... which actually is a higher charge and doesn't flicker from charging to not, but won't go above the % it was already on.  I've fiddled with tons of programs and googled the heck out of it.  Has anyone had a fix for this without replacing the entire motherboard? It also doesn't appear to charge when off. thanks!

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RELEVANCY SCORE 68.8

Hello everyone!  In December I switched back to PC from Mac and purchased the Flex 4. Love the machine until a few months after purchase the screen started to flicker on and off without warning. Sometimes the screen just goes bright white or the color black on the screen is displayed as red. I downloaded the solution center and it keeps telling me everything is running as normal which is clearly not the case. A bit more about my machine: Windows 10Intel i7-750016GB RamAMD Radeon R5 M430 As far as I can tell, all my everything is up to date. Any help you can offer would be greatly appreciated! 

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RELEVANCY SCORE 68.8

I have a Flex 3-1480 Laptop running windows 10.  When I click on the Xbox app, I get this message "We are unable to sigh you in at this moment.  Try again later."  When I try to use Microsoft solitaire collection and it tries to connect to Xbox, I get "Sign in error" with the error code 1170000.  I can play as a guest.  I have tried following all the recommendations to fix this error code without success.  I have an Acer laptop running window 10 and have no problem getting to the solitaire collection either through the Xbox App or through the start menu.  The firewall settings on both laptops are the default settings.  Any advice? Thanks!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 68.8

My daughter has a Flex 4 1480.  She has been having intermittent display problems for a few weeks however failed to mention it to me until now.  Ironically her warranty expired two days ago!  The display will often go black after start up or if put in Flex mode.  At times she claims she'll get red, green, yellow on the display. I am unable to contact Lenovo support because its out of warranty.  Anyone have any suggestions to how I go about communicating/online chatting with support to id the problem?  Unsure if it's a hardware connection or not.  

A:Flex 4-1480 Intermittent Display Problems

Hi sxenakis,
 
Welcome to the Community Forums.
 
Since it was just two days for its warrnaty maybe you can try calling sales team 1-855-253-6686, option 2 Monday ? Friday 9am-9pm EST and check if post warranty extension can be considered. 
 
Otherwise you may want to call technical support at 877-453-6686 to check if there is anything that they can extend on your behalf. Having an open communication with the tech team may provide you options for consideration. Everything can be worth a try before we start opening or loosening in the panels and screws.
 
Hope this helps.
 
Regards 

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RELEVANCY SCORE 68.8

I had this Flex-4 laptop for little over a year and it has worked flawlessly.  Recently, with no warning or symptoms of a problem, the laptop did not start. I get a start light for about 3-5 seconds, then it goes off and nothing. No keyboard lights, not monitor start up, no noise at all. I get the same reaction whether or not the power cord is plugged in. I have tested the power supply with my multi-meter and it is pushing out the correct voltage. I tried the small reset button on the left side and all it does is initiate the start  light, as if I pushed the start up button, but nothing happens.  I opened the case and reseated the RAM, Hard drive and battery but no change.  Does anyone have any other ideas?  Should I replace the battery???? Thanks for any response....

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RELEVANCY SCORE 68.8

My laptop will not charge. Well, the charging indicator flickers, and when I try to charge it and get it working, the percentage will stay at the percentage it was when it started charging.  I had it plugged in two nights ago, while using it, and I heard a pop and saw the charger move in the outlet. That's when the problem occurred. I can't even use it, which is a problem because I'm in a high school where one to one is a thing. My warranty is expired, so please help! Any help or advice would be appreciated. Thanks!

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RELEVANCY SCORE 68.8

Is this a "feature" of the ELAN touch pad?  Is there any way to get rid of it?  The beeping is really annoying.

A:Two Finger Scroll Beeps on Flex 3 1480

Same problem.  Started when I had my bluetooth playing music from the laptop and I was doing other work.  So I shut the bluetooth off and now it does it from the computer speakers?  Very annoying beeping sound.   It seemed to go away when I unplugged it?  Did you have yours plugged in?  Did you find a fix for this?  

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RELEVANCY SCORE 68.8

I've had the laptop since new, lenovo fixed the mb for a video problem about a year after new, it has been working fine since.  But in last month now the fan runs at 100% all the time - it NEVER SPINS DOWN.  I've ran all the firmware and driver updates.  reloaded defaults in bios. running newest windows 10. Speedfan utility doesn't report fan speed but says acpi temps are around 30 degrees celcius, with cores arend 12 degrees celcius.  CPU utilization is less than 10%. see attached screen shot.  there is no reason for the fan to be running... This is really annoying as it makes a great laptop almost useless.  I've taken bottom off, blown out any dust (it was very clean, made sure screws around fan was not loose. I've heard of people doing some battery removal or something to reset a sensor?  Is that true? what are the steps.? Lenovo utilities report 100% health (besides missing serial & model in bios - the Lenovo tech apparently didn't transfer over them when they did their repairs). Open to ideas & help. Thanks

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RELEVANCY SCORE 68.8

I had this Flex-4 laptop for little over a year and it has worked flawlessly.  Recently, with no warning or symptoms of a problem, the laptop did not start. I get a start light for about 3-5 seconds, then it goes off and nothing. No keyboard lights, not monitor start up, no noise at all. I get the same reaction whether or not the power cord is plugged in. I have tested the power supply with my multi-meter and it is pushing out the correct voltage. I tried the small reset button on the left side and all it does is initiate the start  light, as if I pushed the start up button, but nothing happens.  I opened the case and reseated the RAM, Hard drive and battery but no change.  Does anyone have any other ideas?  Should I replace the battery???? Thanks for any response....

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RELEVANCY SCORE 68.8

Has anyone had problems with the screws loosening from the bottom of their laptops and falling out?  I have a Lenovo Flex 4 and have noticed the screws are problematic.  I am going to call Lenovo and request replacements.  Hopefully, Lenovo will respond quickly and send them out quickly. 

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RELEVANCY SCORE 68

I purchased a Flex 3 through the Lenovo site for a black friday special and have been having severe problems with it ever since. I'm really at my wits end with what to do with this machine. Sporatically, my physical keyboard and trackpad will stop working and the issue can't be reset until I let the unit battery drain and die. This is no way to use a laptop. I can not figure out a triggering issue for it, it happens randomly.  I have called the tech support hotline 3 times and tried chat twice and no one has been able to help me resolve this issue. The tech support personnel have been extremely unhelpful and have talked over me when I attempt to explain what is going on, and refused to transfer me to another associate or escalate my issue to a supervisor. I feel like I was sold a defective unit.  What can I do? 

A:Ongoing issue with Flex 3 1480 Model 80R3

If it helps, when this happens, my fan runs constantly. The air coming out is not hot. 

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RELEVANCY SCORE 68

Once my computer goes into sleep mode i can't wake it up without turning it off and then back on again which takes awhile to reboot. 

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RELEVANCY SCORE 68

I recently bought the Flex 4 14 inch laptop and I noticed that the fan on the laptop loudly is always running, even when I'm merely browsing through the web. In task manager my cpu usage is usually 5~15%. Is there anyway I could get the laptop to be quieter?

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RELEVANCY SCORE 68

Even though my phone and all my friend's phones and computers are detecting several networks around us my computer just stopped detecting wireless networks.I connected a cable and thank God it is working. I checked the System and the driver is ok, I unistalled it and downloaded the latest driver and reinstalled it, then I deleted the driver and let windows install it and still nothing.PLEASE HELP.How come am I supposed to have a notebook without WIRELESS????HELP!!!!!!!!!!!!I got this computer on DECEMBER!!!!!!!!!!!!!

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RELEVANCY SCORE 68

Hello,I have had this problem ever since I purchased the laptop.  The screen will go black/blank, but the backlight will still be on.  Can't do anything and have to turn off and restart.  It happens about once an hour or so.  Originally it happened less frequently/more when the power supply was not connected.  Now it happens regardless if the power supply is connected.  I also have text distortion on the screen at times.  I have tried to update display drivers/downgrade drivers, nothing has worked for me.  Really starting to get annoying.  Any suggestions?Thanks, Ginger4

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