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Horrible support from Lenovo service center in Del...

Q: Horrible support from Lenovo service center in Del...

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RELEVANCY SCORE 200
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RELEVANCY SCORE 118.8

I have a new Lenovo P50 which was purchased for me by a friend while visiting US. Since the beginning there have been problems with touchpad not working. I took the laptop to Lenovo's authorised service center in Delhi twice, and both times was disappointed because the technician refused to look at the laptop making one excuse or the other. During the first visit, this guy was not sure if P50 was covered under international warrenty in India and wanted me to provide a proof that it was. I got in touch with Lenovo customer support and below is the email response I received.  Hi,

This is in response to your request. We want to inform you that all think products come under IWS. So, your product is also under warranty and you will get services in India.

Your system is having carry in warranty, so please go to service center for any services you required.

Thanks
LenovoI was astonished by this reply, becuase this is something I thought the technician ought to know or could have found out easily without asking me to get this information myself and wasting my entire day. I went to the sevice centre the second time with this email, and this time he drops another set of requirements on me. He wanted the original invoice for the laptop along with a copy of passport of the person whose name is on the invoice, without which he will not even look at the laptop. This laptop was purchased from Amazon US and I had the soft copy of the inovice with me... Read more

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RELEVANCY SCORE 75.2

We have purchased over 20 Lenovo E470 laptops.  These laptops come with TPM 2.0 on them, I simply asked Lenovo to either provide me the software to downgrade the TPM from 2.0 to 1.2 and I was told that was going to cost extra money, so instead they had me send the laptop back so they could downgrade the system.  This was in the beggining of January, I got the laptop back at the end of January with NOTHING changed. I sent several emails and have been ignored. Today I spent over an hour on hold and was told they cannot help me.   

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RELEVANCY SCORE 75.2

By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

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RELEVANCY SCORE 74.4

I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

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RELEVANCY SCORE 73.6

I sent my x230t to depot service center 3 weeks ago. But I didn't get any update for my case. Today, I was waiting 4 hours and talked with lenovo. They said, two part is backorder and can't say estimate date.   The backorder part is keyboard and DC port. this part can purchase ebay or ali express easily. But lenovo doesn't have part. very interesting  I know that if not able to repair or repair, lenovo should send replacement. but agent said "no" After finished the conversation, I read warranty policy and found this. "If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent. ""If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price. "  I like thinpad product and use only thinkpad. but service is very horrible.

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RELEVANCY SCORE 73.6

Anyone else have issues with customer service giving them a runaround?  Sent my computer in a month ago and repair hasn't been started yet.  I'm at the point where I need to buy a new system as I just can't work without a computer.  I keep calling every few days and they just tell me the parts are in but they haven't had a chance to get to it and will escalate the issue.  At what point am I entitled to a refund?

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RELEVANCY SCORE 71.6

So, my husband bought me a Lenovo Yoga Book last year for Christmas. I like it. I think it's cool to be able to draw on the paper (which is what I do traditionally) and have it show up digitized on the screen. I was able to do a couple of cool projects sketches on it, but I haven't used it to it's full potential I believe, so I put it down for a while. Then, I started to research different drawing apps, seeing all the amazing artwork that people were creating in these different apps and stuff, and it got me excited about going back to drawing on my Yoga Book. So, I went to try to draw in ArtRage, and when I would try to draw on the Wacom tablet with my pen, nothing would show up. However, when I would draw on the screen with my finger, everything showed just fine. I tried to update it several times, I tried starting it over, I tried using a different drawing app; NOTHING. The only time the pen would work on the Wacom Tablet is in Notesaver. Even if I had ArtRage open, anything that I try to write on the tablet will only come up in Notesaver. I wasn't trying to just factory reset it right off so I called technical support to see if there was anything that they would be able to do to fix it without me having to factory reset it.So, I called tech support and they told me that I would have to pay a fee of $40 to be escalated to their software support. So I paid the $40, and within 3 MINUTES  of speaking to me, the tech tells me to just factory reset it. I was LIVID. Like, th... Read more

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RELEVANCY SCORE 71.2

I bought my Lenovo Y700 laptop last December and I started having battery issues around 6 months back. The battery randomly goes to zero even when the charge is at 30-40% and the charger is not connected. The battery of this laptop doesnt last more than 90 minutes even when full charged on moderate use(browsing/reading word docs). First raised this issue with Lenovo around July and did many troubleshooting steps but to no avail. Finally I ended up shipping my laptop to Lenovo depot for a week to get this fixed but even when the laptop was returned from the facility it had the SAME ISSUE!Called the customer care yesterday to ask for a Refund but they denied and asked me to send the laptop back to the facility for another repair. Horrible customer service. How is a customer supposed to keep sending their device back to their centers every other week? Asked the customer service people to escalate this to Customer Relationship team and they denied saying there system wont let them escalate the issue. They offered a warranty extension but then backed out of it saying we can only offer that when you send the device back to us. I cannot send the machine back without having a spare machine as it obstructs my work. This is by far the worst customer service I have ever experienced.

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RELEVANCY SCORE 68.4

I really thought that dell improved, but clearly no!!

You guys just refuse to learn from your past sins.

The SR number is attached, this is for a brand new top of the line XPS 13 machine.
This supposedly super piece of machine had debris in the screen.

While this is bad still acceptable, however what boggles me is the customer support.
I have been reporting this issue and have been pushed from one dell department to another...without anybody helping me.

Why can't you show some customer service empathy and solve my *** issue!!!!!

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RELEVANCY SCORE 66

Hello My wife, who is in Paris now, bought a lenovo laptop (Ideapad z370) from India on 2nd January 2013. Unfortunately, few days after purchase, three of the keys (Enter key, Backspace key and one in between these two) stopped working. Could you please tell me where it can be reparied in Paris. We do not want to void its warrenty! Any help is appreciated Thanks and regards-Sunil

A:Lenovo support center in Paris?

Good day and welcome to the community.
 
Probably the best thing to do is to call Service and let them advise you. Contact info in France is below.
 
Regards.
 
Country or RegionProductLanguageTelephone numberHours of operation

France
THINK-branded products
French
0238-557-450
9 AM -6 PMMonday - Friday
Hardware 0810-631-213(Warranty service and support)
9 AM -6 PMMonday - Friday
Software 0810-631-020(Warranty service and support)
9 AM -6 PMMonday - Friday
IDEA-branded andB, C, E, G, H, K, N, Q, V, Y Series Products
French
+33 243166035(appel non surtaxé)
9AM - 6PM Monday - Friday

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RELEVANCY SCORE 65.2

First, Im sorry if I'm posting in here wrongfully, the lenovo contact us page doesn't provide a way to contact lenovo. I was told it would be at most $650.00 to repair my laptop, which I was told would take at most 6 days or so. I was charged $695.50 by IBM for the repair automatically, again no way to contact anyone. I sent my laptop in on june 7, and got it back end of july.  My laptop is the x1 yoga, whatever part replacements I got all had on hold delays. I don't expect any sympathy from anybody, but this is kind of ticking me off that I was charged extra for delayed turn around.  I haven't seen the break down of the bill yet, but I have seen the charge on my account. If anyone has a way I can get in touch with lenovo support that would be a big help.

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RELEVANCY SCORE 65.2
RELEVANCY SCORE 65.2

Hello,i have a 510 with 4gb of memory. I just had to reset my machine because i have not enough memory to run stuff. Only 1.8gb left.( plus creative windows 10 doesn't work on it ). i would like to fit an Ssd and 8gb of memory. i talked to Lenovo asking about an upgrade center. They don't know. Then they ring back asking if I'm happy with the result, I say no. I need a dealer that can do the upgrade. Then I get ignored. I can do it my self but it voids the warrantee.OrI can get one of their dealers to do the upgrade and on the condition they don't smash the computer, my warrantee will continue... but there isn't a dealer ( pc world- possibly but the shop say they don't sell ddr4 ). Any Idears? regards

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RELEVANCY SCORE 64.4

I have got international  warrenty in my  laptop which is still valid . I have got problem in it . Can anyone help me to get lenovo service center in Nepal.

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RELEVANCY SCORE 64

Hi, i had problem with my Lenovo X Carbon 3rd Gen. The screen remains blank on starting laptop. It works fine while attached to external monitor over HDMI port. I have tried all the possible software tweeks like uninstalling last security patches etc. but nothing worked. I have opened a ticket since 18.August 2018 and telephoned with Service team. They asked me to send pictures of computer that i did immediately. They told me they have ordered new parts, later told me parts are now in house and a technical person should contact me shortly. Till date no one has contacted me. I have several telephone calls every other day, and they tell me they will ask the technical person to contact me. I have more than 100 days left for my warranty. I have urgent work pending but it seems Lenovo support don't really care. It's really bad service. I now really want to escallate the case to Lenovo management. Any ideas?

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RELEVANCY SCORE 63.6

Can anyone recommend a Lenovo-authorized service center in the GTA? I was pretty disappointed after my last two Lenovo-authorized service center experiences (Manhattan and Tel Aviv), which were marred by the incompetence of individual technicians. I'd like to find a place that can fix my machine without introducing new problems. I'll go anywhere Toronto for a competent service tech.

A:Recommend A Lenovo Service Center In Toronto/GTA

HiFollow this pagehttps://pcsupport.lenovo.com/us/en/serviceproviderFor better matching choose the product firstly.

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RELEVANCY SCORE 63.6

Hello all,I have a yoga 2 13 laptop which i bought from Amazon.Seems they shipped me a faulty one and by the time i realized it was sort of late .Actually I had started my thesis work and i could not afford the returning back of the laptop.Anyway,the product is under warranty and there is no one i can get in touch for my problem in Lenovo.All service center that i contacted in Germany(I live in Hamburg) are for thinkpad products and not for the yoga.I have also mailed the details to the service center , but donot get any reply from them.Also my screen broke accidently and i want it to be repaired from lenovo.I have accidental insurance so screen change should not be a problem ,but i dont know whom to contact on this matter. Can someone guide me on the same.

























IMG_20160825_082559.jpg ?4229 KB

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RELEVANCY SCORE 61.2

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 59.2

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 56.4

I just bought my laptop 3 months ago and it now doesnt work. I cant reinstall windows and no matter how i try to reinstall it, it keeps getting stuck on prepairing auto repairs loop. On top of that, i cant get support on the website. I enter the serial number and i get a error message. Theres no way to fix this problem and i have had it with these PS pcs. I got screwed out of 430 dollars and right before finals. Never buy a lenovo laptop or a PC ever! Im buying a mac next time.

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RELEVANCY SCORE 56.4

I had brought Lenovo Y40-80 Laptop in 2015 and also purchased /extended the NBD warranty  for same at the end of the initial warranty  Recently i had lot of sound from the machine which i call the customer care and raised ticket in the month of march and they took more than a month to send the technician along with parts and after he come and replaces the parts the laptop worked only for 15-20 min and for the technician the case was closed as the replaced the part and there is no noise and but after he left the laptop screen is not at all showing any thing (comeplete blank ) and now this machine is completely dead only i can see power and battery lights  Immideatly i called the techincan who replaced the parts to look at the issue, as he already closed the case he can't check it out with out  assigned call/ticket to him I called the customer service and explained the problem they said they had created the ticket and it will only be addressed in 3-5 business days and that too only after they have the parts means another 1 more month to get it addressed then i asked about what does NBD means even though they say 3-5 business days  I requested to provide the higher offical whom i can speak as i can't wait for that long , the representative took long time and not provided proper contact after lot of disucssion i demanded for a replacement of the laptop and then he said thet the case whas been raised to sr.manager sort of guy and t... Read more

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RELEVANCY SCORE 56

The following is my problem...and this is copied from Norton's site...Only problem is that my comp. came up virus free, the Registry value they want me to delete does not exist, and when I select Norton Antivirus in the Add/Remove Programs window & click remove (or change for that matter) nothing happens!!! I don't know what to do! PLEASE HELP IF YOU KNOW WHAT I SHOULD TRY!
Pasted from After clicking Install Norton Antivirus

After clicking Install Norton AntiVirus, a cursor appears briefly, and Norton AntiVirus 2005 stops responding

Situation:
After inserting your Norton AntiVirus 2005 CD, you see the first installation screen. When you click Install Norton AntiVirus, the installation does not run. An hourglass cursor appears briefly, but no other window appears.

Solution:
Before you begin: The information in this document applies to a problem that happens when installing Norton AntiVirus from the installation CD. If you downloaded Norton AntiVirus and are having a similar problem installing the program, read Norton AntiVirus 2005 installation stops responding after extracting downloaded files.
Because this situation has a variety of causes, no one solution will work in every case. Begin with "Solution 1: Make sure that your computer is virus free." You will be directed as to what to do next.
Solution 1: Make sure that your computer is virus free
If your computer is infected, you may have this problem. To quickly rule out common infections, con... Read more

A:NORTON's Product Support IS Horrible! Please HELP!

I have faith in you Tech Support Guys...don't fail me now! :-D
 

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RELEVANCY SCORE 56

After so my research I ended up buying the P50 form OutletThe machine was advertised as 32GB but my parts says 8GB in parts lookup page And I was advertised as M2000M as graphics card but to my astonishment I received M1000M. I did open a case in the ManagedTechnicalAccess or so-called ThinkPad support area but they closed the case saying that they couldn't reach me. my phone. Yes, I am in business in Asia and what do you except Lenovo?I did reach the support number given in the ticket but after an hour of roundabout I ended up wasting my time with no proper resolution as everyone kept transferring me between the sales and IBM hardware support. I was given an opportunity to return the machine in 14 days but LOL, I would return back to country at least after three months as I am in business.I bought this as a replacement to the broken W530, which you need you can't fix it and all I had was P50 as ready to ship. As I was flying in a week I expected the machine to reach me at least as advertised but in all honesty, I never wished for such a surprise at 40,000ft.Now I don't have a proper workstation and sitting idle with a $1300 brick. I can't use them if I need to return them for a refund or I can continue using them but no refund would be provided and I can keep the machine.But Lenovo, I expect a little professionalism over here, I should be either given a part refund (the costs of missing part) or allow me to use the machine and accept return as I come back after the... Read more

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RELEVANCY SCORE 56

Hello. I am making this post because of my horrible experience with customer support. I purchased a Lenovo Y50 last year for school, and it worked great, until two weeks ago when the hard drive and keyboard failed simultaneously. I checked my warranty, and I have about a month left. So I decided to call in and see what I could do. That was the worst mistake I could have made. I am a college student, and I used a cell phone to call in to customer support. Not only was I on hold for 30 minutes, when I finally reached a representative I thought would help me, she told me I would have to be put on hold again, and transfered me to the warranty division for Lenovo notebooks. While being on hold, there is no music to let you know you are on hold, no robot telling you how long you have to wait, nothing but a pre scripted message that tells you to go to some website. I don't even know what the website is because the message was so faint. I eventually had to hang up because after half an hour no one responded to me, I had a class, and I wasted 30 minutes of my 100 minute plan. Mind you I am a college student at a university with a prepaid phone plan. I cannot afford to be on the phone for half an hour, much less 2 hours like some other users on here have said that they were. I should not have to pay money to tell Lenovo that they made a defective product. So here I am with nothing. A broken laptop. A bigger phone bill, and nothing to show for it.  

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RELEVANCY SCORE 55.2

Here is the chat with the 3rd terrible Dell tech I've been with involving the bad Killer wifi cards in XPS Dell 9560s. I got transferred to him from another tech who had no idea what he was doing: 

 4:41:36 PM   
  
 System 

You are now being connected to an agent. Thank you for using Dell Chat

 4:41:36 PM   
  
 System 

Connected with Shaikh Tehseen Moin

 4:41:41 PM   
  
 Shaikh Tehseen Moin 

Welcome to Dell Customer Care Chat! My name is Tehseen.

 4:41:51 PM   
  
 Shaikh Tehseen Moin 

Hi Arun, How are you doing today?

 4:42:44 PM   
  
 Me 

Good.

 4:43:21 PM   
  
 Shaikh Tehseen Moin 

How may I assist you Arun?

 4:44:31 PM   
  
 Me

I have a new XPS 9560 with a Killer wireless card. The card is killing my local network even after updating it to the newest drivers. I had to downgrade it to an older Qualcomm driver to get it to stop doing that. But the card is still slow.

 4:44:49 PM   
  
 Me

I have read in other forums that many other people have this same problem and Dell has been getting them Intel card replacements, like here: http://en.community.dell.com/support-forums/laptop/f/3518/t/20006805/

 4:45:00 PM&nbs... Read more

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RELEVANCY SCORE 54.8

I purchased 6 Thinkpad laptops for my business and just received them yesterday.  After receiving them, I realized that the batteries that they came with are huge.  They stick out a little over 1/2" below the laptop, essentially making the laptop twice as thick.  I called Lenovo and asked to swap out the batteries to the smaller sized battery, but they said that it was my fault for choosing that option.  I feel like they should have given a discription or disclaimer that the battery sticks out from the body of the laptop.  I'm now stuck with 6 laptops, that I cannot use as is, because they need to fit into specific cases that they'll be used in.  So I guess that I'll need to shell out an additional $800 for replacement batteries. 

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RELEVANCY SCORE 54.8

Bought a new laptop for my child and it is broken in less than 45 days.  The tech determined it is broken and motherboard needs to be replaced.  This laptop is used by child at school on a daily basis and they expect the child to be without a computer until this is fixed.  Apparently it is not their problem and they suggested "Don't you have another Device for child?"  The representative barely spoke English and they really don't care about their customers.  Upon insisting to talk to Supervisor, obviously the supervisor is always busy and cannot attend.  Waited for over 90 minutes to talk to supervisor who pretty much repeated the same thing.  
I understand things break.  How hard is it to provide a replacement?  The replacement supposed only works if it is within 30 days.  They have no intention to help and realistically don't care about customer.
Now I have to buy a new computer for the broken piece of ****?  Never buying a DELL AGAIN.  Horrible equipment followed by even worse customer service.  
For the reference, the supervisor's name is "Jericho A"  Not even sure if this is the right name (as this was provided with great reluctance by the agent)

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RELEVANCY SCORE 54.8

Hi everybody I had a horrible expirience at buying at EB games. So on my birthday I went to buy a game called Bioshock before I bought it I asked the manager "Can I exchange a game in case it doesn't work for a different one" so he said "yes". So I went home and installed it but it didn't run on my computer so I went back and said "It doesn't work please exchange it for a different one" he said "For same one in case of a defect" after that I said "but you said I can exchange it for a different one" so he pointed to the policy list and just went to do stuff I started complaining that he didn't showd me the policy and told me everything wrong. He were just sitting and listening and said "Please go out or I call the police" so I didn't wanted anything like that so I went. Also I compared the prices at EB games and Future Shop you dont beliave it, DOOM 3 future shop 9.99$ Canadien , EB games brand new 25.99$ canadien. So now I made a forum/community in which we discuss the problems that we have with stores and also just talking about games if you want to take a look its here:http://www.boardzero.com/mirrorunion/
I also saw on internet that one guy had a problem with Xbox 360 warranty he bought a gold warranty and when it broke (the warranty hadn't expired yet) the EB games said some stuff about some changes in service and warranties and said that they can't do anything about it. I real... Read more

A:EB Games horrible service.

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RELEVANCY SCORE 54.8

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 54.4

I HAVE NEVER HAD SUCH BAD TECHNICAL SUPPORT IN MY LIFE.
 
I SPENT OVER $2,000 ON A BRAND NEW COMPUTER AND MONITOR AND THE MONITOR CONTINUES TO FLICKER.
 
I'VE HAD *5* TECH SUPPORT AGENTS TRY AND DIAGNOSE THE PROBLEM AND ARE UNABLE TO. THE COMPUTER IT NOT EVEN A MONTH OLD! I HAVE SPENT OVER 5 HOURS ON THE PHONE TRYING TO RESOLVE THE PROBLEM AND ALL THEY DO IS ESCULATE ME TO A DIFFERENT DEPARTMENT AND NO ONE IS ABLE TO RESOLVE THE ISSUE.
 
I HAVE HAD AN ONGOING TROUBLE TICKET FOR OVER A WEEK AND STILL NO SOLUTION!  I WILL NEVER BUY FROM HP AGAIN.
 
IF I DON'T  GET A CALL BACK OR RESPONSE I WILL WRITE TO THE BBB AND YELP! INFORMING THEM ON HOW BAD MY EXPERIENCE HAS BEEN.
 
DANIEL
[personal information removed]

A:HP NIGHTMARE!! HORRIBLE CUSTOMER SERVICE!! NEVER BUY FROM TH...

@dannymax0901

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about thathere.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 54.4

Had the machine 18 months and both hinges failed at the plastic (crappy quality) connection to display cover.  Lenovo service says send it in at my expense and we will install new upgraded hinges with the total cost tbd.  This is an obvious manufacturing defect that should be repaired with all costs picked up by Lenovo (no questions asked) or simply send me a new machine with the "upgraded hinges" and box to return the nearly new one.   Or send me my $1,018 refund. Next machine WILL NOT be a Lenovo!

A:U530 Horrible Hinges / Service

This happened to me too!Nothing but antagonizing customer service followed.Commenting here because my comments get edited/deleted on other threads! Just wanted to make sure others who were sold this lemon know they aren't alone.

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RELEVANCY SCORE 54.4

God help you if you are claiming a warranty on your product. The only question they will ask you is "What is your service tag number?" They won't listen to any descriptions you give them regarding the troubles you have with their product.
What's even great? Their customer service doesn't know English!
I have sent my laptop three times for service repair and each time it comes back with a new problem. Each time their technicians mess up the hardware. 
I paid $1700 for this lemon and today I feel like either killing myself or burning this useless piece of *** and smashing it to pieces. 
I sincerely wish every employee at Dell has to suffer the same level of trauma that I have suffered dealing with their customer service. 

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RELEVANCY SCORE 54.4

Being one of the blessed few who recieved a lemon Y2P, I promptly called Lenovo about my defective computer and was told I would get a replacement asap (this was the end of October). (the wifi card is blatanlty malfunctinoing as I had another Y2P of the same model side by side working fine. Yes I tried all drivers and router fixes so I am sure it is the laptop) Fun part of the story comes a few weeks later when my order status finally shows up and estimates my replacement will ship at the end of december. Yes you heard me correct, my replacement for Lenovo sending me a broken product was to place me at the end of the line for a two month wait. When customer service assured me it would be a couple weeks they obviously didnt care to mention that "a couple" would mean 8 or more. After waiting 48 hours for customer service to look into speeding it up, they basically said no can do. No compensation whatsoever for being completely screwed. This is completely unacceptable for a replacement on a defective product and Lenovo should be flat out ashamed.













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A:Horrible delays and customer service

The computer is brand new and is in serious backorder.  There are many consumers who have ordered Y2P back in late October and early November that are still waiting for theirs to arrive - myself included.  I have waited a month already and it is still not ready to ship till mid-December. My advice to you is to be patient (even though it sucks) or just return it for a full refund.  I am not defending manufacturing processes of Lenovo but all I am saying is that there are others in queue waiting for theirs to come.

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