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LENOVO YOGA 72015IKB Touch Screen & Pen not working

Q: LENOVO YOGA 72015IKB Touch Screen & Pen not working

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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RELEVANCY SCORE 200
Preferred Solution: LENOVO YOGA 72015IKB Touch Screen & Pen not working

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RELEVANCY SCORE 98

ISSUEThe 720 touchpad and touchscreen are the worst.  This issue started out of the box before I had even gone on line.  When the touchpad does work, the right click/left click distinction doesn't work and I have to use the screen, when it's working, for the long hold until the right click options appear. When the screen is working, the ability to close a window and touching it just the right way is dubious at best.  I've tried modifying sensitivity, etc, in the control panel, but there is no difference.   When both window and touchpad stop functioning, I plug in an old HP mouse I have, but when I'm mobile, this means running the mouse down my leg if I don't have a surface to place my laptop upon.  And it also means carrying a mouse with me everywhere I go.  My line of work is often standing and walking with clients so  not really possible in my line of work.   RETURN/REPAIR OPTIONS AREN'T OFFERED OR ARE NOT PRACTICALTo back up a bit, I attempted to return this to BestBuy, but was four days beyond the allowable return date.  I contacted Lenovo, but it's all about mailing it in or turning the laptop over and being without anything for a few days.  Hard to find those few days.  I've tried to live it, but it's been an enormous killer of productivity, not to mention incredible frustration and some embarrsassing typos.    PAST YOGA BUILD WAS GREAT - WHAT WENT WRONG WITH THE 720?My last Yoga 710 wa... Read more

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RELEVANCY SCORE 93.2

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 93.2

I'm having an issue with my laptop. Pen input is working fine. it lets me use the digitazer but when i use my fingers it doesn't work. I need help fixing this issue because having a touch screen laptop that doesn't work is such a bummer. Please help!

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RELEVANCY SCORE 93.2

Hi, can anyone help? I cant let my touchscreen work. IT says on the pen and touch "No pen or touch input is available for this display" Please can someone offer a solution. I have tried different workarounds already but nothing works

A:Touch screen of lenovo yoga 300 not working

Hello,
Welcome to Lenovo Community.
In order for the volunteers to help you better and save time, can you add which workarounds you have already tried? That will enable helpers to suggest anything else that you might need to do.
Thank you.

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RELEVANCY SCORE 93.2

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 93.2

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 92

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 92

I recently replaced my motherboard on my Yoga 3 14 in laptop and when I got it back the touch screen did not work. I read through other posts about similar issues with touch screens not working and updated all the drivers under device manager but I cannot find a driver for the touch screen. I updated and flashed the BIOS update that was on the support page and the touch screen worked for a few minutes but after i rebooted the computer the touch screen did not work again.  Any suggestions?  

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RELEVANCY SCORE 92

Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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RELEVANCY SCORE 92

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 92

My computer battery Got Low After Rendering A Video With Premiere ProThen My Touchscreen Stopped Working. I Checked the drivers there's No HID Touch Screen Driver But There is a Pen Driver With a Yellow Warning and error code 10 in its details. I've Tried Everything Even Factory Resetting The Only thing I haven't Done is Roll Back the Bios But I Don't Know How Or Where to get an Older Verion From. Updating the driver is useless as Well. Please Help. Its Driving Me Insane.

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RELEVANCY SCORE 92

It was working totally fine for one and a half year, and for the last few days, it stopped working. I reinstalled the OS, tried in safe mode also. But nothing works. But the device manager is suggesting that the device is working properly. what should I do now? 

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RELEVANCY SCORE 91.2

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 91.2

Hello,Yesterday my touch screen in my Lenovo Yoga 720 stopped working with finger touch. It, however, still works with pen.I've tried to disable/uninstall HID driver, updating Windows, updating Lenovo with Service Brigde, safe boating, normal booting Windows nothing helped.Could you please provide me some sort of advice how to turn on my touch screen again? It is a laptop I've bought 3 months ago and I need to rely on it.Many thanks

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RELEVANCY SCORE 90

All drivers are fine. I have tried disabling and enabling & reinstalling HID touch screen drivers but it didnot work. I have also reset the PC . But i didn't fix. I dont think its a hardware problem. Any solution??   

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RELEVANCY SCORE 90

Wondering if anyone can assist.  Upgraded to Windows 10 a few months ago and the touch screen was working fine and within the last month it stopped functioning.  I have googled many help topics, and many suggest that I access my Device manager and click on the Human Interface Devices section find  HID-compliant touch screen.  The only problem is the HID-compliant touch screen is not listed as an option.  Does anyone have any suggestions on fixing this issue?   

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RELEVANCY SCORE 89.2

My touch screen has been working fine however the touch screen is no longer working in either the laptop mode or the tablet mode, which of course makes the tablet completely unusable.  I do have the auto install set for upgrades.  I have searched the Forum and the Google web for possible solutions but nothing seems to work.  I have run the "Lenovo Check System for updates" but get a message that the lastest drivers are installed.  Here are my System specs -   System SKU:  LENOVO_MT_81B5_BU_idea_FM_YOGA 720-121KB   BOIS Version/Date:  LENOVO 5GCN29WW, 11/1/2018   SMBIOS Version:  3.0   Embedded Controller Version:  1.24   BIOS Mode: UEFI   OS Name: Microsoft Wiindows 10 Home   Version: 10.0.17134 Build 17134 Need advise to get this working again.  

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RELEVANCY SCORE 88

I have a Lenovo Yoga 72015IKB and it crashes without the power adapter. Itīs a new problem, it worked without adapter before and nothing happened to the Ideapad. The battery says its fully loaded (100%).But removing the adapter, the little orange light next to the power adapter slot blinks as if thereīs very low battery. Furthermore the Battery test with lenovo vantage says thereīs no problem with the battery. I canīt update the new BIOS either because it says it needs battery to do it (with power adapter of course but somehow it wonīt to the update).Does anybody have an idea what to do to fix the problem?  Thanks for your ideas!

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RELEVANCY SCORE 83.2

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40°. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 82.4

My 1 year old Lenovo Yoga 72015ikb starts from one day to another to have the screen flickering, laptop freezes sometimes and bars are displayed in the screeen hiding all information on the screen (see pictures). I tried to reinstall all drivers, reset completely computer reinstalling windows 10 and the problem still the same. Since I am DJ the laptop become useless because I cannot use it in live performances with this problem. All help are welcome. SergioYoga 72015ikb issues 1

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RELEVANCY SCORE 81.2

I recently did a Windows 10 update to my Lenovo Yoge Ideapad  11 S on July 16th and now my touch screen does not work. When I check the drivers for my monitor and touch screen I noticed the driver was missing. I cannot get Lenovo or Microsoft to fix this. What else can I do to get that driver back ?

A:Lenovo Yoga Idea Pad Yoga 11 S touch screen issue

Hello Dws520Thanks for using the Lenovo forums.Was this the creators update?
If so, have a look on the following post, this should show if your device has been tested with the update yet:
https://support.lenovo.com/gb/en/solutions/ht503655
 
From what I can see, your unit does not seems to have made the list, which leads me to believe that this will be the cause of the issue, I would recommend that you revert back to the previous version of Windows, and observe if the fault still occurs or not.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 78.8

Hello my name is Santiago. Today I tried to update my drivers using a third party software named "Driver Booster". As soon as I restarted my laptop I could notice that the touchpad was not working. As i didnīt create a restore point I restarted my computer back to factory settings in order to get rid of the drivers. But when the restart finished, the touchpad did not work either. I tried to look for touchpad drivers in the driver page of my computer but could not find any, in my settings I looked for touchpad and is nowhere to be seen, when I go to the hardware section of the mouse settings the box to enable touch pad isnt either, and lastly in my device manager in the sector of mouse & other pointing devices I can only see the driver of the Lenovo Pen Device. Does anybody know how to fix this problem? Because I already ran of options that I found on the internet. Thanks For Your Time.

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RELEVANCY SCORE 78.4

Hi,      I bought my Lenovo YOGA 530-14IKB 3 months back, it worked fine, but I started to notice that bottom right quarter of the touch screen is not working, It is working when screen is at exact 90 degrees in laptop mode but when I tilt the screen back by some 10-15 degrees the bottom right part of the touch screen is not working. The lenovo pen is working fine on this section of screen. Facing same issue in tablet mode also. I don't think this is software issue, maybe the connection at the  hinge got screwed up. The laptop is still under warranty. All the Drivers are up to date. Can I get a replacement if I go to service center or is this a software issue which can be solved ? 

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RELEVANCY SCORE 78

Hey guys, I've been getting this error recently,basicly, Touch screen is working "well" except for when I get to a specific 1 cm part of the screen for instance: -------------------------------------------|  working                        | not working |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                        ... Read more

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RELEVANCY SCORE 78

Hi, the touch display of my X1 Yoga is not working properly anymore. Strangly, the pen works fine but touch is working very restircted.  What works: Switching between applications, some regular clicks (e.g. in the explorer). What is not working: Scrolling is not working at all. Clicking in internet explorers (e.g. Chrome and Edge). What I did so far: - System update- Lenovo update- Driver updates Thank you for any help. Best regards, Tobias

A:Lenovo X1 Yoga (2gen) - Touch not working but pen works

Finger touch and pen seem related, but they are handled separately.  It could be a hardware problem.  Do you have warranty remaining?

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RELEVANCY SCORE 77.6

Hi,So, this just started happening on my 3 month old YOGA 500 - The touch screen stops working every couple of hours.Each time it stops i go to the Device Manager, and under Human Interface Devices i can't find either HID-compliant touch screen or USB input device.The problem resolves each time after a hard reset (and the devices appear in the device manager), then reappears after 2-3 hours.The system is: Lenovo Yoga 500 14ISK, Windows 10 1511 build 10586.164Any idea what's going on?Thanks,Vlad.

A:Lenovo yoga 500 - touch screen keeps disappearing ...

Hey there, I have a 2 month old Yoga 500-14ISK and I had the same issue. The temporary wokaround for me was to search in device manager under "USB controllers" and when the touchscreen died there would be a USB device with "Device Descriptor Failed" next to it in the USB section. Disabling that device and then re-enabling it would make the touchscreen work again. To completely fix the issue, I had to use a factory reset with the Novo button (pinhole next to the power button) and since then despite wiping the OS of my settings and apps, now I've updated all drivers and such again and I've had no further problems with the touchscreen.

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RELEVANCY SCORE 77.6

I've got this problem with my Lenovo Yoga 500 14 ACL: When I start it (Windows 10), the touch screen doesn't work and I have to restart the device to get the touch screen working.I've uninstalled the touch screen drivers, but after a restart the problem stays the same (no new drivers found or installed?).Where can I find the right and latest drivers suiting to this touch screen (Lenovo or Microsoft)?Has anybody an other suggestion what I can try to get the touch screen working from the first Windows-start? 

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RELEVANCY SCORE 77.6

I have ben dealing with problems with this touch screen since I got the laptop.  It has been continuously ghosting, while it got better after the June update, it still ghosts without touches, until you start using the touch screen.  When using the touch screen it starts drawing gray lines in between the point im touching and the point its ghosting to (the lines arent always direct). I recently wiped my the drive, reimaged to a backup from april and tried reupdating it.  When I got to the touch screen drivers, I got through the initial setup and told it to open the update when finished but the machine froze.  Now when I try to reinstall, I get to the finish page on the update tools install, have it open the updater, but the program immediately closes.Any help would be much appreciated.

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RELEVANCY SCORE 77.6

Hi Everyone! I would like to know where I could download the touch screen driver for my Lenovo Yoga 2  Thanks!

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RELEVANCY SCORE 77.6

Hello. I have a Lenovo Yoga 720 i5-8250U laptop. I am having issue with the touch screen. The touch screen only works sometimes. One time I turn it on, it will work fine, another time, it won't work at all. It seems to not work more often than it works. I have restarted, opened and closed the laptop, and made sure I have all the latest drivers and updates, but nothing seems to work. What can I do?

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RELEVANCY SCORE 77.6

A while ago, i disabled the touch screen but i didnt need it, and now that i want to enable it again i can't find the HID-compliant touch screen. What should i do?

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RELEVANCY SCORE 77.6

Hi I have bought Lenovo Yoga 500 14 i3 six months ago. Several months ago on the left side of the screen appeared ghost touches. This ghosts touches were exactly on one line of the screen, it is about 6 centimetres from right edge. I went to warranty center and they changed the screen. Two months has passed. And exactly in the same screen line touch screen stoped to work. If to put laptop in 360degree mode - everything works ok.Here is the video:https://www.youtube.com/watch?v=6xnz_L_11f8Actually I am begining to want my money back.

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RELEVANCY SCORE 77.6

HiI bought my machine a few days ago, the touch screen worked fine than out of no where it stopet responding.The Pen does stiil work. Did I turned it off somehow by mistake?  Thank you!

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RELEVANCY SCORE 77.6

My touchscreen cracked- but I bought a $200 insurence policy from Staples, which is where I purchase my computer (and I will NEVER do that again and I don't recommend it). The policy covered accidental damages, such as a cracked screen, but after jumping through hoop after hoop to file a claim, Staples called me saying that they won't fix it becuase it's too expensive, even though I bought insurence. They offered a refund for my computer, but I refused because I adore my Yoga.      I'm really hoping someone can point me in the direction of a third party repairer, or even somewhere where I can buy a replacement touchscreen and have someone like Geek Squad install it. Any suggestions?

A:Replacement Touch Screen for Lenovo Yoga

Get the refund for the computer and buy yourself another yoga. I would even request for the old machine back, make a OKR image. Then nuck reformat the hdd and give it back to staples for a full refund. Once done, restore the new yoga with the image you made.

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RELEVANCY SCORE 77.6

For the most part, the touch screen works amazing. However, it is way too sensative, and sometimes when I don't pull my finger off fast enough it will click twice. Another problem is on the edges of the screen, if I put my finger there and hold it, sometimes it will register tons of clicks right where I put my finger (sometimes closing more windows then I meant to close). This doesn't seem to be a hardware problem. Is there any way to turn up the minimum time between taps?

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RELEVANCY SCORE 76.8

Hello everyone, I have tried different solutions but do not work.Strangely when before making the loging to windows, the toucscreen works and allow me to write by the virtual keyboard, but after making access to windows, the touch screnn no longer works? Someone conscious solution? Thank you

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RELEVANCY SCORE 76.8

Sometimes when I login to my computer, the touch screen will not work at all. Even when I search for touch screen calibration, it does not show up. But if I close the laptop and reset it, it'll work fine. It's incredibly annoying to have to reset it everytime and it can't be good for the computer, right? How do I fix this?

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RELEVANCY SCORE 76.8

ok so as the title says when i change the volume by touching the volume icon and lowering the slider up or down a sound is played on the background indicating the current volume level which i find annoying  ps: this only happens if i used this particular method to change the volume.

A:lenovo yoga 900 volume change by on screen touch

My Yoga 900 of course has that same loud BING! when you adjust the volume using the slider, which I will admit is annoying.  But then I checked and my Dell desktop does as well when adjusting the volume slider using the mouse. In both cases you get the heading "Speakers (Realtek High Definition Audio)" when you bring up the volume slider, so it would seem to be a feature of the Realtek Audio driver.  So the question is, can you find an alternate audio driver, one without the BING!?

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RELEVANCY SCORE 76.8

hello thanks for your time two days ago touch screeensays no pen or touch for this deviceit gives yellow mark on device manager on usp devices, failed to describe itselffailed to work with system restoreupdated and reinstalled drive many timesetcany advice pleasethanks in advance 

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RELEVANCY SCORE 76

I bought recently lenovo yoga 720, the touchscreen was working using my finger but it stopped and now its only responding to my active pen only. I tried to reset my computer settings and still it didn't work. can someone help me to fix this issue? thank you

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RELEVANCY SCORE 76

Hi, I have Yoga 720 15IKBabout 3 days ago, i got windows update(maybe 1803 or 1809) and suddenly touch screen is not working anymore.I can see wacom driver error (STATUS_DEVICE_DATA_ERROR) in device manager and touch screen in HID tap is disappeared.I tried many thing.1. roll back wacom driver & re-install, delete and restart laptop, delete ventage app2. windows update3. windows rollback4. clean re-install windows5. factory reset with lenovo homepage download windows including drivers But when i install windows 10 ver.1703 and driver update, it works for several hours. eventually it is not work anymore. I don't know which driver is installed.I have warrenty in U.S. but i'm living in KOREA. Korean **bleep** lenovo service don't accept international warrenty. they don't know what the "international" means.  so..1. any other method to fix it?2. is it hardware problem? not software?3. anyone got to repair it in US? how much cost it? can i use warrenty?4. my concern is somebody said it is happen again. hardware fixing can make this repeated problem?5. do i have to pay delivery fee for lenovo service in U.S.(my friend) to U.S.(service centre)?6. also it has black line on screen. can it be fixed? Thank to read!

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RELEVANCY SCORE 76

Touch screen on this model stopped working a few days ago.All drivers updated on Lenovo website.In device manager in human interface devices there is no Touch screen HID listed.I have tried the Scan for hardware changes and this does not work.Where can I download and install a touch screen driver from?Thanks

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RELEVANCY SCORE 76

Hi there! Need help. Obviously. Hope people still look at this fourm... I have a Lenovo Yoga 3 1470 Laptop. Its...a few years old AND it is out of warrenty (so please no recommendations for sending it into Lenovo Repair Service). It is running the Windows 10 update, though it initally came with Windows 8.1  A few days ago I factory reset the computer to wipe it of all files and such. When the reset was finished it updated and reloaded itself with Windows 10. Everything seemed fine at first... HOWEVER, the touch screen is not responding to anything. I can fold the laptop into tablet mode, the physical keyboard will shut off but it will not respond to touches by any means. The Pen & Touch information in windows settings says that Pen & Touch are not available for this device. I have checked the drivers and the HID-Compliant Driver is NOT THERE (it was at first but it was greyed out and gave me a code 45).  Tent mode also doesn't work. I can flip the computer over, and Auto -Rotate will appear on the screen but the screen never flips. I have searched high and low on Google and Lenovo but perhaps I am missing something, a driver update or ...anything. Help would be great great greatly appreciated. Just to recap:-Lenovo Yoga 3 1470-Fresh Factory Reset-Windows 10 64-bit-Touch Screen Not responding-Tent Mode Screen Not Rotating-HID Touch Screen Driver Missing *EDIT: Just realized I made a similar post like 2 months ago...wow. I do... Read more

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