Over 1 million tech questions and answers.

14z 5423 locks at Dell Logo - cannot get into BIOS

Q: 14z 5423 locks at Dell Logo - cannot get into BIOS

This is my dad's machine, and it locks at the Dell logo before the progress bar even starts. I don't even have the chance to get into the BIOS or boot options, nor into diagnostics by holding down Fn while starting. I've even tried with a USB keyboard.
It starts super fast, so I discharged the stored power with a paper clip in the hole on the bottom, but that did nothing. I tore the whole thing apart, reseated the RAM and tried each stick by itself, reseated the battery, unplugged the CMOS battery for a few minutes, and I'm out of options here.
The funny thing is, he had this for 4 years before this problem occurred.
Is there anything left? If there was even a way to sideload a BIOS on this board, it would need to be one with Secure Boot off., and I can't imagine where I'd find that.

RELEVANCY SCORE 200
Preferred Solution: 14z 5423 locks at Dell Logo - cannot get into BIOS

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: 14z 5423 locks at Dell Logo - cannot get into BIOS

"reseated the battery, unplugged the CMOS battery for a few minutes "

Just making sure, you're doing it correctly.....
1. Remove or disconnect the coin cell battery ( You can buy a new battery at your local Walmart or dollar store for about $2.00 - $5.00)
2. Press the power button for at least 15 seconds to drain all residual power from the system
3. Assemble the unit, hopefully your computer starts normally

Instead of holding down the Fn key, you tried tapping the F2 key(BIOS) or the F12 key(Diagnostic) at boot up? If no, then I like to suggest you follow the steps below:
1. Power off the computer
2. Power on computer, quickly start tapping the F2 key continuously. Hopefully, you'll be able to see the BIOS screen.

Note: If your system is windows 7, you can also try tapping the F8 key - Advance Boot Options)

Read other 2 answers
RELEVANCY SCORE 87.6

Hi
my Dell Inspiron 14z is stuck on the Dell Logo at boot up.
it was working well yesterday, but just become freeze at boot up
I can't press F2 F8 or F12 because it freezes at this point.
Releasing the residual charge did nothing (I drained the battery, have no courage to remove battery as the procedure is kind of complicated) - same problem
Restarting and tapping F12 highlights 'Boot options' but at this point it freezes.
Restarting with Fn pressed had no effect - same problem.

Any advice greatly appreciated!
Cheers,
Eric

Read other answers
RELEVANCY SCORE 76

From the DELL technical support website, I downloaded the BIOS Update. On executing the file it asked me system will reboot.  
The system has frozen and I cannot restart my machine. I am using Windows 7 (64bit)
Please help to restart/restore old BIOS settings! 

A:Laptop freeze after BIOS Update for Dell Inspiron 14z 5423

Unplug the system, remove or disconnect the battery and hold the power button for 30 seconds.
Try powering up again.
If that doesn't get it going, either the mainboard needs to be replaced, or you need to have a shop un-solder the BIOS chip, flash it externally and then resolder it.

Read other 9 answers
RELEVANCY SCORE 76

Hi, I have several problems with my laptop. It began when it sometimes stuck on first logo. I did recovery but it didn't help. So I tried to flash new bios A13(I had A06) from windows. After restart I could see only black screen. After unsuccessfull trying of everything I disconnected CMOS battery to reset bios and since this act I get 5 beeps at startup even if I changed battery for new one. I finally boot to windows but: Bios stayed unchanged(A06) and my battery is now on 0%, it says charging but it doesn't charge. I did DELL diagnostic tests from boot menu with 100% success. In these tests battery show 1%. I tried to flash bios again(from DOS, v. A08) and the same result, black screen at first (for long time)and after boot BIOS stayed the same - A06. Thank you for any help or advice. Martin

A:DELL Inspiron 14Z 5423 - 5 beeps, battery 1%, cannot flash bios

Hi Maca76,
I’d advise that you load defaults in the BIOS. Please follow the steps mentioned below to load the BIOS to defaults to check if then you are able to update the BIOS to A08 version on the system.

Reboot the computer.
When prompted during POST, press the <F2> key to enter the setup screen.
On the System Setup screen, press the <F9> key.
Press the <Enter> key on Yes to Load Optimized Defaults and restart the computer.

Also, Check if the AC adapter is detected under AC adapter type in BIOS.

Read other 2 answers
RELEVANCY SCORE 73.6

Dear Sir(s),
I have a Dell Desktop Optiplex 780 Series, using a 3/4 Years. But suddenly today after switching power the Monitor display ONLY dell Optiplex 780 Series LOGO. It does not run next step for Operating system. I am in trouble.

A:Optiplex 780, locks up at Dell logo

Hello deltaepsilon613
I really haven't had this issue with my dell OptiPlex 780 which I bought when it was new though you may be in trouble. If you've flashed any rom's to the bios they might have not installed correctly so you'd need to contact dell. Now, if the dell logo stays and the bar moves very slowly then you might have disabled quickboot in system setup meaning your computer might be doing a full boot and taking forever. lastly if this is not the case press F12 while you see the del logo then your machine should beep and you'll see some options select your hard disk and the machine shall boot.

Read other 1 answers
RELEVANCY SCORE 67.6

Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10.
Notebook rebooted:
1.Fireed power led,
2.Powered up hdd led for 2sec. Turn it off.
3.Stops ...
No Dell Logo, no beeps, can't go into Bios.
LCD test works OK.
Remove Ram module, powered up and listen beep's
Pressing END key and power Notebook does nothing.
Any idea?

A:Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10

Yes. I did it.
Laptop have Phoenix bios.
Phoenix Bios have has restored procedure from USB Flash.
This steps to restore BIOS:
1.Get USB flash below 4Gb.
2.Format it to FAT.
3.Get your flash update from Dell Store - xxxx.exe
4.Run cmd.exe and in command prompt run xxxx.exe /writehdrfile
5.Copy extracted Bios.cap to flash drive.
6.Turn off laptop.
Next step 7,8 may be not needed but I did it.
7.Disconnected all perihpericals including battery and charger.
8.Disconnect HDD
9.Plugged the usb drive on the laptop at the right side.
10.Hold END key
11,Pluged the powercord and relase the END key 1 second after the power cord is in.
12.USB led on stick blinked fast and we see Bios Recovery Process on screen.
13.After finish notebook reboots and worked fine.

Read other 6 answers
RELEVANCY SCORE 64.4

Hi All ,
I have Dell PC with Dell Bios , and i want to add some logo in the bios loading in the startup of the PC...
is there is any ideas ?

A:Adding logo to Dell Bios

Hi Abouyara,
The blue Dell logo is stored in the BIOS. There is a way to change it using a BIN editor, which if done incorrectly will ruin your computer. So I don't recommend it.

Read other 10 answers
RELEVANCY SCORE 64

here lately my new dell insprion 1501 notebook will sometimes lock up in at bios i shut it down hard ( i really hate doing that) and take the battery out and press the power button to reset the notebook, after doing so it works fine, it is still under warranty, but before sending it back to dell id like to see if i can fix it myself, i use this notebook for my everyday work life so i can really bear without it. heres my specs:

Dell Inspiron 1501
AMD Turion 64 x2 2.0GHZ (800MHZ FSB)
2GB DDR2 Ram
140GB HDD
15.4" Widescreen Glossy screen
ATI Xpress 1150 Video Card
53wrh battery (6 cell)
windows vista home premium

anyone comes up with anything to save me lost time, let me know
 

A:brand new dell locks up sometimes at bios screen

Return it while you can thats what the warranty is for. Or at least give Dell a call and see what they can recommend.

I've also removed your email address, posting it in an open forum is just asking for Spam.
 

Read other 3 answers
RELEVANCY SCORE 63.2

I've dell laptop model already mentioned.I want to change bios splash screen as it is really annoying (screen shot attached).Any way I can do so with ease?

Read other answers
RELEVANCY SCORE 63.2

Hi,
when I power on my xps2720, the round dell logo appears on the screen, but nothing else happens. pressing f2 does not open bios and the system does not boot. it just does nothing.
there is the dell support disk in the drive. and i cannot get it out, because the pc does not boot and the bios does not start, no matter how long/often I press the f2-key.
what can i do to get at least to bios again.
thanks
martin

A:xps27 powerup dell logo, no boot, no bios

Hi Brosoft
Thanks for writing to us.
When did the issue start? Was there any hardware or software changes done recently?
Please remove the power cable and then remove memory modules and then try with one at a time.
manual can be found on support.euro.dell.com--select a product==enter that tag#--submit--manuals.
Are you using a wired or a wireless keyboard. If you are trying a wireless then if possible try a wired keyboard as well and check if the system is loading the BIOS.
Do provide us the system tag# and also confirm the name the system is registered under. Let us
know the contact number and email address.
Regards

Read other 3 answers
RELEVANCY SCORE 62.4

On the Monday July 26th i was hit with a virus bomb with 4 types of rogue software, a bunch of trojan and including a smitfraud-c. I got rid of these viruses, but I accidently wiped a section that i supposed to not touch. Apon rebooting my system i get a dell bios loading screen then just black.

I tried to go to safe mode it shows the files loading, but it won't go to the windows screen. I have a installation cd for windows but some of the files won't load properly. i tried making a CD-RW copy on my reinstallation for windows, but my disk won't read 4 files.

A:dell bios load then black screen no windows logo

and welcome to the Forum

If a repair install did not help, probably your best bet is a clean install. You can take the drive out to salvage any data you cherish that is not backed up.

You can get a reinstallation guide specific to your Dell here
http://support.dell.com/support/topi...n&s=dhs&~ck=mn

Read other 11 answers
RELEVANCY SCORE 62.4

Hey everyone,
I have a Dell Inspiron 5559 with windows 10 installed, and I wanted to create a dual boot by installing ubuntu. Prior to installation of Ubuntu, I wanted to test what would happen if I disabled the "secure" boot option in my BIOS and changed the boot loader from UEFI to Legacy. I changed this, saved as custom user and restarted.
Result: my laptop is powered on, but only gives a black screen and not even the initial Dell logo pops up. The battery light is blinking in this sequence: 2x orange and 7x white light.
I can't enter BIOS (I tried bashing many buttons).
If I insert a bootable USB stick (installer of Ubuntu in my case), after 2 loud beeps it will boot from this USB, but I'm still unable to get into BIOS or select boot options.
I tried resetting the BIOS by removing the coin battery, and draining power by pressing the power button, but nothing happened.
when I press the "Fn" button while powering on, it results in 3 beeps, then 1 beep, and finally 5 beeps.
Pressing Ctrl + Esc while plugging in the A/C adapter does not help.
Does anyone know how make my laptop boot again, any help would be very much appreciated!
Many thanks in advance.
Arne

Read other answers
RELEVANCY SCORE 62.4

It used to a couple of days ago. I have Windows 10 and had to do a refresh of the OS and now I don't get the Dell logo on the screen on startup. I can't hit F2 and go to bios. Can't hit F12 to go to boot option. On startup I get a slightly lighted screen for 2 seconds and then off to Windows 10 Desktop. Computer runs fine from there. No bios startup screen. Any ideas why this happened and how to get back to normal?

Read other answers
RELEVANCY SCORE 61.6

Hi,

When changing the SATA drive setting from RAID to AHCI, and disabling the "Secure boot" option in the BIOS (both actions are needed to install Ubuntu), the booting process gets stuck in the Dell logo for a long time, around 5 minutes, before it makes any progress. Even trying to enter the BIOS again to change those settings makes me have to wait that long.
Also, when booting when those settings on and entering the BIOS, the whole user interface of the BIOS menu, even just moving the mouse cursor around, is extremely slow. Clicking on a menu option on the BIOS makes the screen refresh to the next screen with a very slow transition of about 3 seconds.
I'm have upgraded to the latest BIOS firmware as of April 8, 2017 (Version 01.00.10, 3/9/2017). This bug is currently preventing me from setting up a dual-boot mode with Windows 10 + Ubuntu, which makes the system not usable for my specific use cases. I'd really appreciate if these issues could be resolved soon.
Thank you all in advance.

A:BIOS Bug in XPS 13 9365 - Stall of 5 minutes in Dell logo in AHCI mode

disabling the "Secure boot" option in the BIOS (both actions are needed to install Ubuntu)
Not if you use a newer version of Ubuntu.  If you need to disable Secure Boot you might be causing problems for later.  The SATA controller does have to be set to AHCI so Ubuntu will see the PCIe controller on the drive.
Since the system comes with the PCIe drive set to use a SATA controller, if you change it to AHCI you need to go through the process of using msconfig.exe and Safe Mode to change it.  If you don't, the controller may not have been switched correctly.

Read other 1 answers
RELEVANCY SCORE 61.6

Hi there, Im pretty desperate right now. I was having problems booting from and USB drive on my Vostro 5470 and I tried to disable "secureboot" and enabled "Legacy" on the BIOS setup screen. Right now the notebook wont boot and wont open the BIOS setup either (Preparing to enter setup).

I tried disconnecting the Hard Drive, tried disconnecting the RAM, I tried disconnecting the BIOS battery and pressing the power button for a while...

Nothing will get me past the Dell logo screen.
What can I do to solve this? Please, help!

Read other answers
RELEVANCY SCORE 60.8

I find it quite disturbing, as a loyal Dell customer, that Dell isn't providing/making available, a BIOS upgrade to allow my laptop to move forward with the Windows 10 upgrade. 
Now, I pretty much have an expensive piece of hardware that has no value going forward. 

Read other answers
RELEVANCY SCORE 60

Hello
I'm using dell DELL INSPIRON 14z 5423
Every time I'm tuocuing the lid on the top or bottem right side the pc restart itself.
The easiest touch restart the computer, at first I toght it's the screen(LCD) so disassemble it and connected a HDMI cable to my TV. I even replaced my motherboard.
Can you please adivse ?
Thanky you
 

Read other answers
RELEVANCY SCORE 60

Recently I bought a new LCD screen for my Inspiron 14z 5423 that I bought back in 2012. Recently the screen broke and I went to the PartsPeople website. I got a new screen with ease. Then I saw that my laptop was sold with a Core i5 motherboard with AMD Radeon discrete graphics. My laptop has the Core i5 integrated graphics motherboard. The website said that the motherboard is compatible with my laptop. I purchased the motherboard along with the screen. A few questions I have is if it actually will work with my system. I have been searching for the fan needed for the new motherboard, but are there other things I will need.  My laptop has been updated to Windows 10.
If possible, can someone tell me if this is actually compatiable and if it will work, or if there are things I will need to do. Any information would be great.

A:Dell Inspiron 14z 5423

You'll need a new heatsink assembly (the one from Intel GPU won't fit the board with AMD).
www.parts-people.com/index.php
You may also need a larger-capacity power adapter -- the system with AMD graphics will draw significantly more power than the one with Intel graphics.

Read other 1 answers
RELEVANCY SCORE 59.6

I have laptop 14z 5423. But yesterday fan stop work. After diagnostic error 2000:0511 validation 84747. Fan haven't dust I cleaning fan after problem

A:Dell inspiron 14z 5423 fan not work

If your system has integrated graphics, this is the part to replace:
www.amazon.com/.../B00UX1YZN4
If you have discrete graphics, this is the part to replace:
www.amazon.com/.../B00UX2Z9RO

Read other 1 answers
RELEVANCY SCORE 59.6

Hi there!

Today my laptop just turned off and beep a lot. I can turn it on, but my laptop is very slow...
I have Inspiron 5423 14z.
I ran a diagnostic, and It sad "the processor fan failed to respond".
Error code: 2000-0511
Validation: 98322
Msg: Fan - The (processorFan) Failed to respond correctly
I don't know what is the  probelem with the fan It's working, but my laptop running slow.
Please help me!
Thank you!

Read other answers
RELEVANCY SCORE 59.6

Hi,
I have a Dell Inspiron 5423 and plan to updagre its RAM soon. Do you have any tutorial/video which explains how to upgrade the RAM on these laptops (memory slot,....) ?
Thanks,
Jamal

A:How to upgrade RAM on Dell Inspiron 5423

Hi Jamal,
Please consult the owner's manual for instructions: ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-14z-5423_Owner's%20Manual_en-us.pdf
I'm going to move your message to the laptop forums for further help.

Read other 7 answers
RELEVANCY SCORE 59.6

Hello, I currently have a dell new inspiron 14z, with 512gb hdd and a 60gb of cache-ssd (if that's the right term)I'm planning to buy a Samsung 256gb ssd and install it in place of the hdd - and since the Windows is installed in the HDD, this means that I'll have to reinstall Windows again.
So since I'm a newbie to all the ssd thing, I have a few number of questions -
1) Would I need to change BIOS settings? It's currently set at Intel RST setting (I don't remember the right term, but it wasn't AHCI), and it uses rapid storage technology using the micro ssd. Would I need to disable it to reinstall Windows?
2) Since I don't have a recovery disk, is it ok if I just download Windows from http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/windows-7-sp1-iso-download/  and install it in the USB?
Thank you so much!

A:Installing an SSD in a Dell New Inspiron 14z 5423?

Hi Andrew Pai,
mSATA drive uses the SSD technology to make the system faster. If you replace the normal mechanical hard drive with SSD hard drive the IRST technology feature would be nullified.
However, to use the SSD on the system please change the SATA operation mode in the BIOS from IRST to AHCI. You will need an operating system reinstallation disc to install it on the system. You can use the link below for placing a request for operating system reinstallation disc (USA only).
http://dell.to/TmYffg
If you are not able to place a request for the disc from the link above, then please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and send private message.

Read other 3 answers
RELEVANCY SCORE 59.6

Hi,
any one know where is back light fuse on Dell 5423?

A:Dell 5423 backlight fuse

SHAKEEL4LIFE,
Unfortunately, there are no backlight fuses in the computer. What is the issue you are having with the computer?

Read other 1 answers
RELEVANCY SCORE 58.8

hi my laptop 14z 5423 is not taking charge even after i insert the charge and the charger is ok check in press F2 and its show the charge is ok .

A:dell 14z 5423 battery not taking charge

Unplug the system, remove or disconnect the battery and hold the power button for 30 sec.  Reconnect the battery an plug the adapter in -- you should get a solid LED on the adapter (or DC cord).
If you don't, replace the adapter first. If you do, go into Setup (F2 at powerup) and verify the AC adapter is recognized.  If it's not, the battery won't charge.  If it isn't recognized, in order:  try a new Dell AC adapter.  If that fails, replace the DC power jack, and if that doesn't solve it, replace the mainboard. If the adapter IS recognized but the battery still will not charge, replace the battery.

Read other 6 answers
RELEVANCY SCORE 58.8

This is going to be quite a long description. Flashback to about a year ago. My son and I were trying to hook up his computer to a dell external monitor. It only provides hdmi output, but we had a USB to the phone line thing. We thought we could hook it up by connecting the computer to the monitor with the phone line port in the computer to the USB port on the monitor. MAJOR MISTAKE. The whole computer when black. The screen wasn't lit, but the power indicator was on. Nothing else. We ended up fixing it, but don't know how anymore. Before we did this, on startup, we saw the black screen with Dell Inspiron on it. Afterwards, all i see is lines on the screen.
Now fast forward to now. Recently (last 8 months) when I turn on the computer, I get the lines on the screen and I hear this beeping. Accidently happened in a library. Librarian thought I had a bomb or something I was able to fix it by connecting the computer into a external screen by the hdmi. The screen would then light up.
Then a couple hours ago, all broke loose. I went into my room, hit the power button and got a response of the same lines on the screen, but a beeping. But then I noticed several more but different now green colored lines on the left side of my screen. I took it to my tv thinking that would fix it and got the computer screen up on the t.v. But not on my pc. Still beeping and not lightning up. I looked up on the internet some solutions and I decided to boot my computer in safe mode by using the ... Read more

Read other answers
RELEVANCY SCORE 58.8

Hello,
I recently bought a new Dell U2515H Monitor which is capable of 2450x1440 resolution.
I connected it to my Dell Inspiron 14z 5423 laptop using HDMI (there's no DP on the laptop).
The 5423 comes with two display adapters: an integrated Intel HD Graphics 4000 and dedicated AMD Radeon HD 7570M, which supports 2450x1440 resolution.
However, Windows only allows me set the external monitor's display up to 2048x1152 resolution.
Does this mean it uses the integrated card for the display?
Is there any way to fix this?
(All my drivers are updated to the latest versions)
Thanks
Ben

Read other answers
RELEVANCY SCORE 58.4

Hi. How max memory i can do in Dell Inspiron 5423 intel-core i5. Now in laptop samsung 4gb ddr3 pc3-12800 800mhz. And what kind of RAM can I buy? If you can pls i need samples.( now i have windows 8.1 X64)

A:max memory i can do in Dell Inspiron 5423 intel-core i5

8G max (2X4) - DDR3 or DDR3L, PC3-12800.
www.crucial.com has guaranteed to work memory.

Read other 1 answers
RELEVANCY SCORE 58.4

Problem:
I can't get the graphics to switch to use the AMD dedicated card when 3D applications are being run. This has been confirmed by disabling the AMD card in device manager and seeing no difference from when it's enabled. It's also been confirmed by using utilities like HWMonitor that show no activity on the AMD card when running demanding 3D apps. Both cards exist in device manager

What I've tried

Installed the latest drivers from ATI, switchable graphics options are there but they don't switch
Removed both drivers in safe mode and allowed Windows to install the default ones. Using this method shows not switchable graphics options and it never worked.
Removed both drivers and installed the ATI driver from the Dell driver page (There's not one for Intel HD 4000). Switchable graphics option is there, but does not switch.
I've checked that Catalyst is setup correctly with the correct performance and power plans, to no avail. I've even tried the options to force high performance and they don't work.
I've tried solutions for my laptop and related hardware, to no avail:

http://en.community.dell.com/support-forums/laptop/f/3518/p/19474269/20455083


Hardware & OS:
Dell Inspiron 14z (5423) 
Intel HD 4000
AMD Radeon HD 7570M
Windows 10 Home 64-Bit
 
Help please.

A:Dell Inspiron 14z (5423) Switchable graphics, not switching.

Thank you for your message.Were you able to use this feature earlier? Did this stop working after any particular update?Update to the latest bios version from this link http://dell.to/2sWKYl3, update this even if you have the latest version. Restart the computer.Download the graphic driver from this link http://dell.to/2sVgJvq & save to your desktop screen.Download chipset driver from this link http://dell.to/2sWG5Zi & save to your desktop screen.Open device manager- expand display adapter- right click on the ATI driver & click on uninstall (check the box that says delete driver) Do not restart the computer.Install the graphic driver saved on your desktop (do not restart) followed by the chipset driver & restart the computer.Try to force open the 3D application in high performance mode in Catalyst control center & check if it works.Please click on my Dell username & send a private message with the service tag, registered name & email address.

Read other 1 answers
RELEVANCY SCORE 58.4

Good Morning, thank you for coming to this post, i really appreciete it.
I'm sorry if my language is not good enough for you but now i have a problem with my recording audio problem. I don't know how long this problem came up but when first time i bought it, it works perfectly. But now this problem show up.
My internal speaker is good but my microphone is not, i don't know which one is the internal microphone . but no sound at all, i've checked from f12 ePSA and it works for speaker but for microphone is not, i've checked from "set up microphone" but it can't because no sound come from microphone and i can't make enchanment for room calibration because my microphone have a signal low or maybe no signal because no sound from it.
please help me to fix this, i don't know how to do next.. 
Thank you for your time.

A:Recording Audio Problem Dell Insipiron 14z (5423)

Hello. You have selected the correct one. Microphone Array is the internal mic. It is a pair of mics located in the webcam assembly at the top of the display screen.

The things you can try are
> Reinstall the IDT audio driver from the Inspiron 14z 5423 support page. When you get to that page, first select your operating system by clicking on the Change OS selector:

> Adjust the mic volume and boost. Here is a screen shot of the path, but on yours start from Microphone Array:

> If you have a program in your list of programs named Dell Webcam Central, open that program and find the microphone settings. Make sure the mic is not turned off.
If none of those things fix the mic, it could be damaged. To fix the mic array would require replacing the webcam.

Read other 13 answers
RELEVANCY SCORE 58.4

Hello All,
So for years I've been having trouble with my Dell 14z 5423 on and off, It started with the display driver stopped responding, but would recover on it's own and seemed to be okay if I used the Microsoft basic display driver not Intel's until I moved to Windows 8 and 10 and the thing would just randomly freeze on me. It was intermittent enough for awhile that I put up with it as the laptop was out of warranty. About a month ago the thing started freezing way more often and when checking the event logs it appears that the display driver quit responding. I then used Dell's stress test and the computer would occasionally freeze or shut off.
One night I let either the normal or graphical stress test run over night and was woken up by loud beeps coming from the room where the computer was. I originally thought it was cause it was running on battery as I believe there's a warning when the battery is about to die so I plugged it in and went back to bed. I believe it was about 2 hours later or so the thing woke me up beeping again so I got up and turned it off.

The next morning I tried to replicate the beeps but no luck. I downloaded speedfan to see if it was possibly shutting itself down and it did seem to be running a bit hot so I opened the laptop up and reapplied thermal past on the heat sink and cleaned the fans out. No change in the temp it was running at and still had the freezing. After reassembling it I noticed it I pushed on the top case near... Read more

Read other answers
RELEVANCY SCORE 57.2

My Dell 14z 5423 will no longer boot. The keyboard lights turn on but then nothing happens. The screen is blank. If I remove the ram the computer gives out 2 beeps. If the ram is inside nothing happens just a blank screen. 
If someone knows how to fix this please let me know.

A:Dell Inspiron 14z 5423 Two beeps will not boot screen blank, black

Has this issue ever been fixed?  This is exactly what mine does now.
I'm ready to forget about and buy something new, but would like my pictures, etc off my laptop.

Read other 1 answers
RELEVANCY SCORE 57.2

Hello everyone,
A few weeks ago, my Dell 14z 5423 was completely dead, did not turn on and did not even turn on a led, even when connecting the charger.
I sent it to technical support in my country (Argentina) and they gave with the fault, the ssd disk used as cache with the ISRT system was dead. They replaced it but they made the mistake of installing Windows directly on that disk instead of using it for the ISRT cache, so when I reinstalled my disk (HDD) where my windows installation was and my files, I found 2 installations of Windows. I cleaned the SSD disk to keep my setup and previous configurations from the other disk (I find it now from My Computer) and was investigating how to re-run the ISRT. I followed this tutorial: en.community.dell.com/.../19511993
But after installing the ISRT driver on the SSD disk and returning to Windows, the following appears in the Intel RST app (same as when cleaning the disk):
I would greatly appreciate a hand since without this fast storage system, the performance of the PC is lousy and I use it daily to work.
Thank you very much in advance.

A:Dell 14z 5423 Broken and Replaced mSATA SSD - Can not Make Work ISRT

If you have gone through that reference then you know where in the Intel Utility you turn on Acceleration.  If your system is set to SATA as RAID, you should be able to enable it in that utility.
If you cannot, what is the Acceleration page telling you regarding the small SSD?  Do you see the option to reconfigure the small SSD, if necessary?
We can assume, after cleaning the small SSD, that you can boot normally into Windows?

Read other 2 answers
RELEVANCY SCORE 57.2

My laptop inspiron 14z couldn't start and got 3 beeps and black screen, I had windows 10 installed and Bios A13.
The BIOS update A13 seems to be the problem. With a downgrade to A12 I fixed it. And you need to do that in ms-dos mode cause the bios executable doesn't let you do a downgrade on windows) I first thought that the problem was windows 10 but the computer had the same problem once I installed windows 8.1.
The difficult part was to start the computer again, I followed a youtube tutorial (portugues) to disassemble the laptop and it started, so you can flash the bios. Go youtube and search for inspiron 14z 3 beeps. (notice that in my case the laptop started some times at the 3rd time I pressed the power button, some times I needed more that 20 attempts but finally it booted. You don't need to press any F keys convination or whatever people says, it will eventually start and I don't have explanation for that)
Once in windows make a bootable MS-DOS USB using for example Rufus app. (MSDOS, not FreeDos, I couldn't flash the bios with freedos option) and put the bios in it. BMWZ4A12.exe, can be downloaded from dell website.
Then boot UEFI setup restarting de laptop and press F2 at dell's logo. Maybe you can't access the UEFI when you restart, if you can't, you can access the UEFI using the Recovery setup in windows (search recovery, click recovery setup, go advanced options, troubleshooting, change UEFI settings, restart) go to BOOT section an... Read more

A:Dell Inspiron 14z 5423 3 beeps black screen on startup (SOLVED)

.....very good research MONSTERTRICK and thanks for sharing your solution for others to see. 

Read other 2 answers
RELEVANCY SCORE 56

Greetings HP Forum. Shut my pc down 2 nights ago (6/10/2016) and when I started it last night (6/12/2016) it booted to the HP logo and locked up there. 1. I switched monitors with a known good monitor with same results. It should be noted here that the monitor has an adaptor connected to it to allow for connection to the DVI sockets (2) which are the only monitor connections available. 2. I tried the F2 and F10 keys to enter the respective sections and nothing happened. No lights lit on the keyboard. 3. I changed out the keyboard with a known good key board and tried F2 and F10 again with the same negative results. 4. I tried performing a Hard Reset on the system, with no results. 5. I cleaned all the vents, fans, and case - inside and out with canned compressed air, with no results. 6. All the fans are working. 7. Power supply light is green and stays on....no blinking. 8. There wasn't any beeps coming from the PC at all before it locked up on HP logo. I don't know what else to do. I thought about changing the power supply with a power supply that I have in an old HP Pavilion a1473w, that power supply is 300 watts and so is the power supply in the HP 500-123w and the connections seem to be the same. Well that's about it.Any suggestions or guidance would be most appreciated...because I'm stumped!Thanks

Read other answers
RELEVANCY SCORE 55.6

Hello Everyone,
I am having a very frustrating strange problem. I'm a computer technician so I'm not new to computers by any means and have access to parts and software to try different things and believe me I have. Here is the problem. I have built now several different computers, all brand new parts, and once every four or five boots the system will slow down to a crawl at the windows logo. The blue bar at the bottom will slowly crawl across. If I leave it overnight it will boot into windows and work normally from there but takes literally HOURS to do this. This doesn't happen with every machine but has with three now out of the last 20 or so I've built.

The machines were all running Windows XP Home SP2 or Windows XP Pro SP2. They were all in the same case style. They all were running Asus M3A motherboards and LG DVD burners. The rest of the hardware I have tried different brands and sizes. (Nvidia & ATI video cards, Kingston 667 ram and 800 ddr2, Cpus ranged from 4200 x2 to 8450 x3's to the quads as well.

Each system I had to rebuild with different parts completely and reload windows to solve the problem. I have tried Ram, Ram slots, Dvd burner on and off, no extra cards, different video cards, several different new power supplies, new motherboards, new cpu's, new hard drives, fresh loads of windows and grounding (tried outside the case). Nothing seems to give any clue as to what is causing this problem.

Basically, I wanted to know if anyone else experien... Read more

A:[SOLVED] Windows Locks up at XP Logo

UPDATE: In case anyone else has this problem. I managed to solve it by doing all the possible windows updates (including sp3--ew I know) as well as the latest bios update for the m3a which was version 1001.. held my breath.. and ta da. So far so good.

Read other 1 answers
RELEVANCY SCORE 55.6

I tried to flash drive on another computer it worked fine, but on my desktop it will not..

If i turn my dektop on without the flash drive it comes up and says Reboot and Select proper boot device or insert boot media in selected boot device and press a key.

If i insert the flash drive it freezes..
If i start the computer with the flash drive in, it wont even get to the screen it freezes at the screen that tells me to press f12 for this, esc for that etc etc.


This person has the same problem..
except I dunno if they mentioned it was a boot device on her external drive.
System freezes at LOGO Screen when USB Plugged - Other-Components - CPU-Components


And I cant boot from my origonal Hard drive because I believe its gone bad, If i start it with that hard drive it says Reboot and select proper boot device, its like it doesnt even recognize it, which im guessing means its gone bad.. But it wont freeze with that hard drive, but I also cant do anything.
9 hours ago - 4 days left to answer.
Additional Details

Also can it be a virus if so how can i get rid of it? Cause even if i unplug that hard drive and put in my thumb drive, it still freezes, where can the virus be?
Err I just need some help with this.

A:My computer locks up on logo screen?

I tried to flash drive on another computer it worked fine, but on my desktop it will not..

If i turn my dektop on without the flash drive it comes up and says Reboot and Select proper boot device or insert boot media in selected boot device and press a key.

If i insert the flash drive it freezes..
If i start the computer with the flash drive in, it wont even get to the screen it freezes at the screen that tells me to press f12 for this, esc for that etc etc.


This person has the same problem..
except I dunno if they mentioned it was a boot device on her external drive.
System freezes at LOGO Screen when USB Plugged - Other-Components - CPU-Components


And I cant boot from my origonal Hard drive because I believe its gone bad, If i start it with that hard drive it says Reboot and select proper boot device, its like it doesnt even recognize it, which im guessing means its gone bad.. But it wont freeze with that hard drive, but I also cant do anything.

Also can it be a virus if so how can i get rid of it? Cause even if i unplug that hard drive and put in my thumb drive, it still freezes, where can the virus be?
Err I just need some help with this.

Read other 3 answers
RELEVANCY SCORE 55.6

I bought my EliteBook 840 G1 in February 2014, it runs Windows 10 (64-bit) and was working perfectly fine until yesterday morning. After coming back from the work I tried to turn my PC on just to see it unable to launch Windows. It locks up at HP logo only to reboot couple of seconds later and then gets stuck in the loop. In order to avoid spamming the forum I have done my research and tried all the solutions I could find here on the HP forums before I decided to publish a question. I ran full memory and hard disk checks and they yielded no errors - both tests passed successfully. The next thing I did was to update the BIOS which was outdated but this didn't solve the problem. Afterwards I cleaned the cooling fan, performed hard reset and tried to swap the RAM slots with no joy. Finally I tried removing and replacing the memory module only to fail to boot up once again. Is there something else I could try myself before taking it to the shop? Thank you.

Read other answers
RELEVANCY SCORE 55.2

Hi,
My dell inspiron 14z 5423 no longer have sound from both the speakers and the earphone jack.
This happened after I replaced the Battery and also the hard disk from 500gb to 1TB and upgraded to windows 10.
Before this, I was using Windows 8.1 and everything was working well. I have returned it back to windows 8.1 but the no audio problem still persist.
Also, my speaker symbol on the task bar shows a "cross" sign with "no audio output installed" displaying when I hover on the speaker icon.
Please I need help. have tried all options i can think of including driver updates.
One more thing, the sound driver are not showing up on the device manager window where other drivers are displayed.

Thanks

A:No Sound From Speaker & Headphone Jack On my Dell Inspiron 14z 5423 After Chnaging BAttery and Hard Disk

pizzz4allthe sound driver are not showing up on the device manager window where other drivers are displayed.
Hello. Download this Win8.1 IDT audio driver for the Inspiron 14z 5423. There are two versions there -- get the one that says "File Format Hard Drive". Follow the installation instructions and see if the driver shows up in Device Manager.
If it doesn't, perform the PSA or ePSA sound test. If no sound during the test then there has been hardware failure. Could have happened during parts replacement.

Read other 1 answers
RELEVANCY SCORE 54.8

I bought my EliteBook 840 G1 in February 2014, it runs Windows 10 (64-bit) and was working perfectly fine until yesterday morning. After coming back from the work I tried to turn my PC on just to see it unable to launch Windows. It locks up at HP logo only to reboot couple of seconds later and then gets stuck in the loop. In order to avoid spamming the forum I have done my research and tried all the solutions I could find here on the HP forums before I decided to publish a question. I ran full memory and hard disk checks and they yielded no errors - both tests passed successfully. The next thing I did was to update the BIOS which was outdated but this didn't solve the problem. Afterwards I cleaned the cooling fan, performed hard reset and tried to swap the RAM slots with no joy. Finally I tried removing and replacing the memory module only to fail to boot up once again. Is there something else I could try myself before taking it to the shop? Thank you.

Read other answers
RELEVANCY SCORE 54.8

System booting to Windows 8.1 just fine. After upgrading to Windows 10, the boot process stops and locks on the HP logo screen. A keyboard key must be depressed before it will begin loading the OS into memory and displaying the Windows Logon screen. Through no fault of the user, this symptom occurs and HP wants to charge to have it fixed. Why? The user followed the instructions from Microsoft for upgrading. Then the HP causes this symptom. Please help. Thank you.

Read other answers
RELEVANCY SCORE 54.4

Hello all,

I have had a consistent problem with XP PROFESSIONAL with a lock up at the splash screen when my computer is booting up (faded XP logo). This happens 4-5 times out of 10 when I boot my computer.

My PC specs, IRQ connections screenshot, PCI Latency Tool screenshot, and HiJackThis log are all provided below. Any help would be much appreciated.
-------------------------------
PC SPECS:
//Microsoft Windows XP Professional SP3
//Intel Core 2 Quad CPU
//Q6600 @ 2.40 GHZ
//2.40 GHz, 2.00 GB of RAM
//ASUS P5K SE LGA 775 Intel P35 ATX Intel Motherboard
//Radeon X1650PRO 256MB 128-bit GDDR2 PCI Express x16
//CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500)
//Seagate Barracuda 7200
//E-MU 1820

HiJack This
-----------------------------
Logfile of HijackThis v1.99.1
Scan saved at 8:50:13 PM, on 9/8/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20861)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative Professional\E-MU PatchMix DSP\EmuPMixDSP.exe
C:\Program Files\Winamp\wina... Read more

Read other answers
RELEVANCY SCORE 54.4

I have a computer running Windows 7 Home Premium 64bit. After log on the computer will lock up tight! After power off I start in safe mode and check event viewer.  There are 56 of these same error codes. Everything works fine in Safe Mode. I have tried a selective start up but still locks up.
 
Log Name:      System
Source:        Service Control Manager
Date:          1/22/2016 2:16:08 PM
Event ID:      7001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.
 

-

System
 
 

 


-

Provider


 

 

 

[ Name]

Service Control Manager

 

 

 

[ Guid]

{555908d1-a6d7-4695-8e1e-26931d2012f4}

 

 

 

[ EventSourceName]

Service Control M... Read more

A:Windows 7 locks up a few mins after logo Error 7001

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

Read other 11 answers
RELEVANCY SCORE 54.4

About two weeks ago my computer started shutting down. Today it refused to
even go past the Windows XP loading page freezing when the blue lines are
moving around. It works in safe mode, and when I did a log bootup the last
thing that came up was: Loaded driver
\SystemRoot\System32\Drivers\Fastfat.SYS . Please help me, I need a
computer,
Thanx.
 

Read other answers
RELEVANCY SCORE 53.6

When I boot Vista, 4 on 5 times, I have a black screen with a corrupted white line at the top after the loading dots and before the animated logo like this screen and the computer hangs on this screen and sometimes Vista load NORMALLY and the computer behaves normally without any more hangs. until I shut it off.

The corrupted line at the top could change of appearance and length from one reboot to another...

Here is my config:

Dual Core E8500 @ original specs (3Ghz)
Nvidia 9800GT 512mb NOT overclocked
4 GB RAM at 800Mhz
640 GB WD SATA3
Bios in safe or optimized setup
Vista 32 bits SP1

A:Black screen (with top white lines) locks before animated logo

I just discovered that now, it's becoming an inconsistent boot, after few tries with different boot setting (in F8), it may or may not enter Vista normally, and never with the same option... but I can ALWAYS enter the safe mode boot and the one with networking

If it's hardware related, it seems suspicious because once I'm IN vista with a successfull attempt, there is NO MORE trouble: I can stay on Vista for long period, work with very demanding softwares (like photoshop) or 3D games without any more hangs...

I already tried without success:
- a full defragmentation
- Hijack software
- two anti-malware programs
- the recovery repair disk
- CCleaner
- disable the UAC

I'm really desesperate...

Read other 3 answers
RELEVANCY SCORE 53.6

Notebook has begun to lock on reboot at Windows logo.  If I disable the HD6490M object in device manager, the PC boots fine, but only as Standard VGA.  Tried S55098.exe & S55092.exe driver from HP site.  PC still locks on reboot.   Tried installing the Radeon Crimson 16.12.2 Catalyst package from AMD's site; it freezes about 80% through install. This notebook has run fine for years up until a few weeks or so ago.  No other software changes.  Even swapped out a new HD with WIn 7 Pro 64-bit instead of Win 7 Home Premium 64-bit.  Any ideas?  

Read other answers
RELEVANCY SCORE 52.4

Good day admin.
 I recently upgraded from windows 8 to windows 10 on my dell inspiron 5423 ultrabook. I discovered now that i cannot find the bluetooth device on the system again. Kindly assist please. thanks.

A:Bluetooth device on dell inspiron 5423 after windows upgrade from windows 8 to 10

Click on the icon to the right of the time and date. You will find it under All Settings, Devices, second icon to the right.

Read other 2 answers