Hello. Thanks in advance for your expertise.
Recently my mouse and keyboard have stopped working. I am running Windows XP Media Center Edition on a Dell Dimension machine. When I reboot the machine (using the button on the PC) it loads up and gets me to the user selection screen but I can't do anything at all. Here are a few notes that should help:
I have tried hooking up multiple keyboards and mouses. None work (so I know it's not an issue with them as they work fine on my laptop)
I only have USB connections, no PS2 connections on my PC at all so I can't try a PS2 Mouse or Keyboard
I have tried ONLY plugging in the mouse or ONLY the keyboard and neither work
The Optical mouse lights up for about ten seconds then turns off if I unplug it and plug it back in. Even with the optical light on, the mouse doesn't move on the screen.
While loading, at the Dell screen where it says "Press F2 to enter Setup" the keyboard still doesn't work. So I can't get into BIOS nor can I start the machine in safe mode.
So here are my questions:
What do I do about this?
Can I install either new USB inputs or PS2 inputs without being able to use a mouse or keyboard or even load Windows (can't get past user/login screen)?
If I need to reload Windows, how do I get the data off of my harddrive?
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Reset the Bios from the Motherboard
Power cord out
Hold in the ON button for 30 secs, dispersing internal power
Side cover off (who knows, some of the Dell's are hard to work this simple part out)
Take out (remove) the button battery (there's a small clip top side)
Locate the reset jumper, and move it to pins 2 and 3 (it's probably in pins 1 and 2 at the moment)
Wait 10 secs (no need really, but good time to rest )
Then put the jumper back (ie to pins 1 and 2)
Put the cmos round button battery back in
Put the power cord back in (and everything else)
Wha La :grinthumb
Fantastic, I have been running wn2k with no down time 4 a year and just when I need most, silly me decides to find out why some of those extra "helpful" net/media buttons on my cheap keyboard by asking 2K for the appropriate driver.
It warns me but I say OK and restart and POOF! no mouse or keyboard. Locked out. No kersor and I cant even press caps locked to show lite. (both work fine in my 2nd partition under 98)
The driver I picked was just the Micsoft enhanced (similar) kB I think.
Have tried Safe mode, Last Settings saved, Nope!
Tried dif keyboard, as you do, and no change.
Have read a couple of dif posts some saying remove Bios Battery for 5mins, others saying boot in DOS and bla bla...Im no good in DOS. (willing to keep trying)
Alot of the posts also say Logitec mouse was problem but dont have 1.
Can anyone direct me to something they may remember in this field.
Or can someone explain how I might fix using 98???????
Much appriciated, urgent work to finish.
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Church lady decided to install Windows Live care on the HP XP machine.
Decided to delete Norton files since they were "old".
Now the computer goes thru boot process and looks okay, but no keyboard or mouse. Can't boot emergency boot cd or recovery cd as the bios is not set to allow cd boots. Can't get into Setup to change boot options, since F1 key is dead. Haven't tried boot floppy yet. Any ideas how to recover from this/why kb and mouse are dead?
I have a problem. Its all fine during POST, no "keyboard not detected" msg
appearing, but I cant press delete or any other keys to get into BIOS setup.
Keyboard's "Num Lock" lights do not flash. Windows will load but both the keyboard and mouse is dead. Tried other keyboard with the same result. tried the keyboard on another PC - works fine.
Previously the windows had a pci.sys error - "pci.sys not found." ive transported the HD to another PC and reformats the HD, and installs a fresh WINXP on it. Windows now loads fine on the new and old PC, but keyboard and mouse is dead on the old PC.
Have a USB adapter for keyboard but same result. tried the USB ports, both 2 ports on back of PC, and 2 other ports on casing (front). So i guess shouldnt be a problem with the ports, because ive just changed the casing to new and the front ports are fresh,never been used.
AMD duron 750MHz
mobo EPOX EP-8KTA2
128MB SDRAM PC133
PS2 keyboard with USB adapter.
some guy suggested flashing the BIOS, but i do know how to that when i cant get my keyboard and mouse to work.
maybe, and just maybe, my PS2 keyboard and PS2 mouse ports are broken and the USB keyboard setting in BIOS is not enabled. then how?
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I just installed Fedora core on the computer I built a few months ago. I did not try to boot into windows. The next day, I completely redid my room and moved my computer onto another wall. I booted it the day after and none of the inputs (PS/2, USB, FireWire) worked.
I pushed the power button, It started booting. It asked if I wanted to boot into windows or linux, I pushed the down arrow on my keyboard and nothing happened. Uh-Oh. It booted Windows by default and brought me to the Welcome screen. I looked at my mouse and was relieved to see its LED turn on. I clicked on my account, and logged in. (Thank God I don't have a password). I found that the keyboard still didn't work.
I looked on the back of the computer and saw that I was using a PS/2 keyboard. I proceded to plug in a USB keyboard, and it still didn't work. I unplugged the mouse and put the keyboard in its place. It still didn't work. I put the mouse back in, and the LED didn't come on.
I reset and put the keyboard in place of the mouse. I could then select options on the boot manager, but my mouse didn't work, and as soon as I unplugged the keyboard, the USB port stopped responding.
I have never, ever seen anything like this before. I tried cleaning the dust out of my computer (not much, I've only had it for about 3 months or so), and I still have the same problem. It sounds a little like a short, but even the ports in the PCI cards I have don't work. What's especially weird is that the monitor is working thr... Read more
Can you get into your BIOS setup utility?
Should be the DEL key at the ASUS AI Proactive POST overlay.
If not, read your motherboard manual for the procedure for reseting the CMOS, and then do so.
My desktop computer was in Hibenate mode and I unpluge the power to change the memory card then i took the memory and put it back again the same as it was . and after I did put the power back and try to push the button as usall nothing came to the monitor like is not connect to any video hard drive . I did test many things . I am just shock the keyboard and mouse are dead and even num lock of keybord doesn't respond and i did check all the mouse and keyboar is not out of order , even i did reset the BIOS of motherboar , i don't know what to do anymore . Is motherboard DEAD? I don't know .
please inform me .
thanks in advance .
Are there any lights on the Computer at all (or even fan startup on Power supply
Other than checking the power source (ie have you tripped your circuit breaker)
It sounds as though the power supply unit inside your PC has died
One last option unplug the power cable
hold the PC power button in for 20 secs
Replg the power cord (firmly) in
Restart (well try)
A friend has a Gateway PC approx 5 yrs old running XP Home. It doesn't have any PS/2 ports or serial ports. It came with a keyboard where the USB mouse plugged into the USB keyboard.
When the computer is booted the keyboard & mouse are recognized. I can get into bios and the keyboard works. If I go to the safemode options screen the keyboard works to select options. If I boot from a CD the keyboard works to select options. But if I boot into safe mode (or any other available options) the keyboard and mouse are both dead at the login screen. I tried booting (from this same options screen) to a previous configuration that worked, but still no luck. Gateway tech support told him it's likely the motherboard and tried to sell him one for $400. I'm thinking drivers (maybe a virus...?) but can't get into windows without the keyboard & mouse. Any ideas?
Thanks in advance.
The problem started when I rebooted my computer to install some software to let me access the college's wi-fi. When my computer turned back on I had absolutely no control from the built in keyboard or mouse (I am using a lenovo x60s on Vista Ultimate with the red button mouse). The only way I am able to use my computer (which otherwise works just fine btw) is by plugging in an external mouse and keyboard into the USB. I have uninstalled all of my college's software so I don't think that is the problem. WHAT SHOULD I DO, MIDTERMS ARE COMING UP!!!!!
Try uninstalling the mice and keyboards from Device manager and rebooting for re-detection.
Guys I need help in this matter
My machine hangs suddenly when I work or download something, that too very frequently. My keyboard and mouse go dead they don't respond to any of my commands. I even tried upgrading my drivers using Uniblue Driver Scanner and updated but it is still giving me the same problem. Here is my System Config
80 GB Hard disk
1.23 GB RAM
Pentium[R] D CPU 2.80GHz
Microsoft Windows XP Professional 2002 Service Pack 2
This is my system config. And one more thing I even installed an Anti-Crash Software even with that my system just hangs
Please help me in this matter
Waiting for your reply
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One day when i turned on my inspiron 530 computer from DELL (Windows Vista), the computer was telling me that something was very wrong with my computer. Before "Setup", it was saying that with my permission it would set itself back in time to a time when it was working properly. I didnt see any sign of error prior to this so i said no, and did so for the next few days. Then one day, i said yes. The computer was working well for the rest of the day.
The next day, i turned on the computer and the Monitor has no signal from the mother-board, the mouse was dead and so was the keybord. The fans in the box were spinning very fast and very loud. There were lights on in the mother-board and there seemes to be an alarm going off inside the box.
My questions are what happened and what can i do?
I send you this e-mail through an alternate computer.
CARL Danzel In Distress!
Wife reported dead mouse etc this morning.
Pressed start/stop button to reboot; chdsk came in, very slow, found 2 file index errors, which it fixed? (1 was config.xml file) and then it hung on reboot just before win login screen, with blank screen and centred mouse.
Pressed start/stop again and rebooted. Went through win login OK, desktop arrives, half way through startup keyboard and mouse go dead.
Tried different mouse, rebooted etc. same again.
Where do I go from here please?
Run virus/malware programs.
Safe mode - Check your event logs!
Also, you can go into the Control Panel>System>Advanced - Click the Settings tab for performance and select "Adjust for best performance."
I have an HP Pavilion Notebook running XP Home SP2. It boots ok and windows starts ok to the desktop but then both the mouse and keyboard are dead. I've tried booting from the OS disk and the keyboard works fine using the recovery console. I've tried a safe boot, last good config option, a usb mouse and I have an HP docking station for this notebook using an Ir mouse and keyboard and they won't work either. I've read other similar posts here but no help from those solutions. If I have to reload the OS, I could use help on saving the data. Can you tell me what the default mouse and keyboard driver filenames are and the command line to expand them from the OS recovery disk? Any Suggestions?
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I was cleaning and moving my pc, during which I disconnected many of the wires and cables to the pc. Now, for some reason, my mouse and keyboard don't work when I log into Media Center. I have two operating systems on my computer, the media center XP on one hard drive and XP Pro on another. The mouse and keyboard work fine in the XP Pro, and they work fine while selecting which operating system to use, but as soon as I log into Media Center, the indicator lights on both of them go out, and they stop working entirely. They are both connected via USB, but I've also tried connecting them both with a PS2 connection, and there is no change. The odd thing is that I don't even recieve any message that says there is no mouse or no keyboard connected, and unplugging and then plugging them in again also does nothing. I tried starting in safe-mode and from the last known good configuration, but neither of those has worked. Any ideas or help would be greatly appreciated.
Happens every few weeks on a new Toshiba laptop that came with Vista. Screen is blank, keyboard and mouse and start button dead. Only solution is to power down by removing battery. Anyone else seeing this?
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I have a really strange problem, after a while (1-2 minutes) Windows just seems to freeze, the monitor signal dies and so does the keyboard and mouse. This seems to be pretty much random and does not occur at a specific time. Safe mode works well without the problem. This problem occurs both during the installation and on the installed OS. I managed to install Windows using safe mode (multiple times). I have been running XP and Linux on the same machine for a long time without any problems.
I have tried to install it multiple (allot) times, using different CDs and USB memory, same result. Even different isos. The iso I'm using is from MSDNAA and it's CRC checked. I have removed all "extra" hardware, disabled BIOS integrated hardware and usb stuff. No luck. I only have 1 monitor connected so it's not a multiple monitor problem, even tried booth DVI connectors. Have installed all the latest updates and tried different nvidia drivers.
Windows 7600 professional 64bit
Intel q6600 quad 2.4 ghz
Asus Geforce 8800gt
Corsair 2gb (mem test ok)
Gigabyte p35C DS3R
Please check if you have BSOD .dmp files. There are some users in this forum that are very good at analyzing them and tell what is happening. I would have guessed it is a driver problem (given the normal operation in safe mode), but you already said you updated them all. Have you used the Win7 x64 drivers?
Also, if you can load your system specs in your profile, that permits other users to accesss them directly, without having to refer to your Original Post. You can just click on "My system specs" on the left lower corner
Let us know
I lost access to my USB powered devices primarily my Keyboard and Mouse which has rendered my Dell PC unusable.
I get the Keyboard Failure message displayed on top of the screen right after the Dell logo gets displayed. I never get the option to hit the F2 Setup key because the sustem cannot detect a keyboard and mouse.
I will need to find out if there are any chances of recovery outside of replacing the motherboard on the system.
Have you tried using a different KB and mouse, if does not fix the issue, then it would seem that the motherboard has issues and requires replacing.
Yes I know this problem has been raised before and I have looked at and implemented as many of the solutions as I can find including ones from MSOFT
I use my PC as a media centre so going in and out of Hibernation is the norm. So far the only solution that always works is to unplug and replug the dongle.
To summarise what I have tried,
I've switched all the save power options off,
done all the suggestions in USB mouse unresponsive after hibernate mode
Tried using DEVCON to restart the hubs, tried using Devcon to restart the actual Keyboard and mouse,
I've even tried rebooting after a resume from hibernate but even that only works sometimes.
Some of the Devcon restarts etc require a reboot anyway so I'm not totally happy with that as a solution.
If there is no valid solution does anyone know a way to make the computer do a restart rather than a resume when it's coming back from hibernate as I suspect the USB hubs need a complete flush out.
The Msoft sites suggest that the problem doesn't go away with Windows 8, does anyone know if 8 does fix this as I have a licence. 10's not an option as there is no Media Centre available.
Any help will be appreciated
i have windows vista 32 bit and proceeded to install the recommended drivers to use it via a charging USB cable. Immediately after the installation my mouse and keyboard became dead/unresponsive. you guys might also like to know that they both became dead while the setup displayed that it was performing the following task "creating kernel" or something like that. Immediately after that phase finished all was lost. The keyboard and mouse are detected by bios, and key presses to get me in and around the bios and initiate safe mode work fine. At the moment i am checking to see that the hole I/O plate on my mobo arent dead, and also no response from USB's on the front either. Power is being supplied to these as my red laser light and keyboard lights flash when they are plugged in and out.
i have been routing round on th einternet to see if this little gem has happened to anyone else on earth...clearly it hasnt.
thank you for youre help, even if my desktop is dead.
Why not use system restore to roll back your system to before you tried to install the PS3 controller drivers? It's pretty obvious that something went wrong with the install. I haven't looked lately but last time I checked there were no offical PS3 controller drivers. The one that is floating around is a hacked driver and results may vary. The Xbox 360 controller does have an offical driver from Microsoft.
I am working on a sony vaio vgc-rb40 in which the mouse and keyboard don't work. I have tried the ps2 ports and the usb in both legacy and 2.0 the computer sees the new device and installs it in usb but it still does not work. no keyboard or mouse in safe mode but it does work in the bios and both the keyboard and mouse worked when in desperation a ran a bit defender rescue cd just to see if by chance is was malware. The computer other wise boots and seems to run perfectly it just has no input devices what so ever. The one strange thing it does is 2 quick beeps at post but I cant figure out if that is normal for a vaio or not, all the codes I see for a vaio are multiples of 3 beeps so I think it is just the post beep but I am not sure. Thank you for any help
Since when do you have this problem? And what did you install/uninstall/change settings that can cause this?Read other 2 answers
Dell D 800 Laptop running XP SP2
Internal AND external Keyboards and Mouse NOT working after boot to XP. Can't enter cntrl/Alt/Del or anything to log in. Keyboard DOES work in Bios mode but is lost as soon as xp is loaded. Does NOT work in SAFE mode either because can't log in..(no Cntrl/Alt Del)
I've tried repair and reinstall of xp but still does not recognize any keystrokes after boot to xp.
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I have a Dell 5100 which is approximately 2 years old. When I switch on the mains supply there is usually a brief activation ( sounds like hard disk or fans ) & when I subsequently press the button on the front of the case the system starts up. At the moment this is not happening. There is no light showing on the keyboard, the red light that shines out from the base of the mouse does not appear. The power light shows amber on the monitor and pressing the button furthest left results in message "In power save mode, press any key on keyboard or move mouse".
So far I have tried removing all connections & powering up. I have also checked for loose boards & connections inside the case. Any ideas? Is this most likely to be a hardware problem?
Problem resolved !! ?
For reasons beyond my understanding the system booted on the latest attempt. I cannot tell what the problem was - but it has made me wonder if I should try & get some maintenance cover !!
hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking
Hello there thank you for taking the time to help me i really appreciate it..
below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINNT\system... Read more
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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates
First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.
Note: if you need some suggestions on which tools to use, let me know.
Afterwards, test functionally of mouse and keyboard.
If no change, run System Restore, choose a Restore point before the issue started.
Again test behavior of mouse and keyboard.
If the issue has been resolved, go ahead and reinstall windows Updates.
Is there a way to assign the ALT+TAB key combination to a mouse button in the Mouse & Keyboard Center?
I select the "Key Commands"-> "Key Combination" field but I can not find a way to enter a
Any suggestions would be appreciated.
I changed the timing on the TAB press to 1 second. Still doesn't work.
Here is how it looks now:
I just remembered that we have seen this deficiency before.
Sorry for the confusion.
I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L
Any help would be greatly appreciated!
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I got a wireless mouse Penguin Ambidextrous Vertical Mouse | Posturite. It is supposed to use generic windows 2.4 Ghz adapter. However, windows 7 is unable to find any drivers. The screenshot of device manager is appended. I tried various other ways e.g. take out other USB devices, reboot etc. I tried sfc /scannow . But the error persists. There is no usb.inf file in the C:\Windows . It works in Windows 8 machine but not in windows 7. other 2.4 Ghz mice work. The manufacturer says that they don't provide the drivers because the mouse uses generic drivers
Please advise what can be done.
Did you do a Search of the Windows Folder including subFolders and hidden Files? My Win7Ult has several such files but only 2 that are usb.inf only in subFolders of Windows, others have longer names but most appear to be associated with my AMD CPU/Gigabyte Motherboard setup.Read other 2 answers
I am using windows 8.1.
1. Go to Control Panel -> Keyboard -> Tab HardwareIn list Devices is null.
2. Go to Control Panel -> Mouse -> Tab Hardware
In list Devices is null.
How to fix this error.
I want to remove the monitor, basically gut it, and turn the keyboard and trackpad of my laptop into a keyboard with built-in mouse for my desktop. It's an old laptop that I was thinking about throwing away anyway, so I might as well turn it into something useful.
look at attachment.
I want be able to connect that to my desktop with USB and be able to use it as both keyboard and mouse (have both the keyboard and trackpad work)
My desktop is right next to my bed, so I sometimes swing the monitor around and put the keyboard and mouse on the bed. But it's damn hard to use a mouse when you have bedsheets and blankets and other stuff that's soft as a surface.
Also, I can't have any compatibility problems, it needs to work with all 3 systems in my house that I may want to connect it to. Mac OS, Windows XP/Vista, and Linux (Ubuntu and Fedora)
would anyone happen to know, and can give me a step-by-step?
I've had my desktop for a few years and never had a problem. Just recently, it has started showing a Keyboard Error message on a black screen when I boot it up. The wireless keyboard and mouse do not work, although it appears to boot up correctly. Since I have a password on my computer, I cannot log in or do anything. When this happens, I've rebooted 2-3 times, and it the keyboard and mouse will finally start working. I have moved the toggle to different USB ports and this does not appear to make a difference. How do I prevent this from happening?Read other answers
Today my mouse just decided that the left-click wouldnt do anything. It happened after my computer launched and set up an Age of Empires game... and it was working perfectly fine before then. I tried rebooting, cleaning the mouse... still doesnt work. When i went into mouse options i changed the buttons around so i can now click normally with the right side, but the left side still doesnt work. Ive never had a mouse die before... do you think my mouse is dead???
Its a WiseTech USB Optical mouse... about 4 years old, and i have Windows XP. If someone could help me it would be muchly appreciated!
Its got big worn down patches on the clickers and is really old so i wouldnt be surprised if its gone.
Personally I think that the mouse had a stroke and is impaired on the left-side.
After 4 years of gaming/clicking, invest in a new one!
I downloaded the wrong drivers and now thte mouse is dead. Cursor won't move. Have tried using safe mode, "reset to an earlier time", wondows repair and reloading drivers without going into set up.
Drivers really should not effect whether or not the mouse will work, but you can boot to safe mode and uninstall the ones you just installed (though system restore should have taken care of the new driver issue).Read other 31 answers
Windows 10 Home
I got on my computer this morning and my mouse wouldn't do a thing. I use one of those small, wireless Logitech mice.
I change battery, wiped it off with alcohol and changed battery again.
I forced a shutdown, unplugged my computer and then hit the start button to drain it, plugged it back in and still nothing.
By hitting a couple of keys on keyboard I got my sign-in screen to come up so I was able to sign in. Mouse was still dead.
I unplugged the USB for the mouse and put it in a different plugin.
Just when I didn't know what else I could do the darned thing started working again. It was like it lost all contact for a while and then came back.
Does anyone have any clue what might have caused this? I'm lucky it came back this time but I'd like to be prepared it if happens again. This is actually the second time this has happened. Can't remember for sure when, but it was some months back the same thing occurred.
Am hoping someone here can help!
Our mouse appears to have died. (Well, now it really is dead since in trying to clean it last night we broke it, so I already bought a new one to bring home).
Anyway, this is what happened. We have a Dell Dimension running Windows XP. We have loads of memory. We play some casual games (Peggle, for example). The other day when we were playing a game, we realized that there was no response to our clicking the left mouse button. Shortly after that, the mouse stopped responding entirely. We rebooted the computer and the mouse was ok, until we started playing the game again. I updated my DirectX version, my graphic card appeared to be up to date. Then the mouse stopped responding whether we were playing the game or working online - it just froze. The computer appears to be funcitoning otherwise, it's just that the mouse was totally frozen. We do not appear to have any viruses. I asked the game manufacturer if this was a problem with the game and they had never heard about it being a problem - also, I had checked another game and it was a problem there too.
Does this just sound like the end of life of my mouse? When I plug in the new mouse this evening, is there anything else I should check for? Do mice just stop responding like that?
Thanks very much!
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Recently was on sons computer just running adaware and spybot .Halfway through I tried to do something with the mouse and it was froze(so i thought).
I rebooted windows and it said no mouse installed.So I reinstalled mouse,nothin!
In system properties it says mouse is not working or has problems.However all drivers are installed and recent.I suppose the mouse could just die but I`ve never run into it. The system is ancient,300mhz with like 64 mgs of ram but we have had 0 problems .Any help would be appreciated.
oH YEAH....WIN 98 SE
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First i hear a usb ping then my mouse locks up for a sec.....then it move but i cant click anything. ive run malwarebytes and found some trojans switched mice and update drivers and itwas the same i can get it going again if i cntrl alt del and bring up my task manager i booted in safe mode and it seemed to be ok
Hello and welcome to TSF.
We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and
Having problems with spyware and pop-ups? First Steps
a link at the top of each page.
Please follow our pre-posting process outlined below.
NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.
If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.
My mouse is a USB wireless Microsoft, everything is lit up on it, new batteries and all but the computer is acting like it's not there.
I have a digital camera card reader plugged in which the computer is still detecting but plug-n-play (or that grey icon witht he green arrow..think they're the same) stopped showing up, something tells me thats all related. I'm on Windows ME and I'm at a loss for what to do. The mouse is detecting the computer, but the computer doesn't seem to be detecting the mouse.
PS: It came with a normal mouse jack for it, I tried that and still no reaction, help. (I'm currently using my numeric pad as a mouse)
I had that exact problem, i just uninstalled it, and plugged it into another usb port (likely no effect there) and it worked. Maybe some new drivers are in order.
I have a 3-year old Envy 23, with very nice wireless mouse and keyboard. However, the right button on the mouse has died, making it very hard to navigate. I would be happy to buy a new mouse, but the HP websty doesn't recognize the part number. Can anyone over at HP help? The part number is 687236-001 and the model is MG-0982. Thanks,Read other answers
I have a nearly new Belkin Mini Scroller Optical Mouse with USB connection which I am using with my HP 702EA Mini Note.
It keeps stopping and starting and its light going on and off. Sometimes re-inserting it in the USB port helps other times I get the message about a USB malfunction and Windows not recognising it. Sometimes it stops completely and just when I think it's died completely it springs into life again.
It's the same on my PC and is very wearing.
Can somebody please say if it's dying or is it something I'm doing to it?
I would say its faulty,and since you say its nearly new take it back to the shop and ask them to test it out for you ....
First I will say that my desktop has an extended warranty.
The desktop was behaving fine last night, and this morning, the keyboard appears to be dead. No lights glowing on it. I don't recall the connection in the back if it is USB or ??
Could it be mechanical or should I try a System Restore to yesterday or ??
Just wondering where to start to fix this ASAP.
Thanks in advance for any replies
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I have a laptop ( win xp home) that will boot up but the keyboard will not work , The mouse works but nothing else I reloaded the drivers for the keyboard but it still did not work . Any Ideas out there?? Thanks Joe
Welcome to TSG Joe! You've posted in the wrong forum and I've requested your thread be moved to the proper forum for a proper answer! Take care! angel
Usually while surfing the web with my mouse, the keyboard goes dead. It does not work on or off the internet until I totally shut down and reboot. This did happen once while using my word processor. Restarting the computer doesn't help, only when completely shut down and then reboot will the keyboard work again. I have tried 2 different (new) keyboards, and the problem persists. All connections are solid.
I am running Windows 95 on a CTX 266 computer. Hope someone can help.
Good move with second keyboard, my first thought.
How about the driver. If you the 95 setup disk, Go to device manager and remove driver and reboot. Windows will detect new key board and you will be prompted to insert win 95 disk.
Worth a try?
My wife was typing an e-mail on my son's computer and the keyboard just stopped working. I went through all the troubleshooting exercises and it still doesn't work Would a keyboard just crap out all of a sudden like that? I should probably mention that it is a laptop computer.
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