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Help with returning laptop and Digital River's terrible customer support

Q: Help with returning laptop and Digital River's terrible customer support

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RELEVANCY SCORE 200
Preferred Solution: Help with returning laptop and Digital River's terrible customer support

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RELEVANCY SCORE 196

Hi!So I recived my Thinkpad x1 yoga 3:rd gen on the 18th of july and have been trying to return this machine since the 22second of july and I have yet to get even a RMA. I have now sent about 6 emails to the support through lenovo and have recently even contacted Digital River support directly and still now response what so ever. The problem is that I have payed for this machine, and these are not cheap machines as you all know, and I find it extremly frustrating that even though i have done nothing wrong since i am still within the 14 days of getting the product, i still get no help in returning my machine and get my money back. I live in the EU and if I dont get my money back and get a RMA so that I can send this machine back to lenovo, then that means that lenovo or digital river are breaking the law. So my tip to everyone is that you througly document when you get your product and carefully document when you send your emails so that you can prove that you are eligable to a return/refund and that you dont get scammed. Very wierd behaviour from such a big and well known company, espacially on machines that cost over 2k dollars... For those that wonder the reason i want to return this machine is that it heats up so fast when plugged in and there is some coil whine on it aswell as the fact that it does not cut it for the tasks i had in mind. The last reason is obviously my fault since i did not do enough research but the heat and the performance due t... Read more

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RELEVANCY SCORE 83.6

Right,  So when last home in the US I bought a brand new Lenovo C930 (the 2018 version with an i7, 1TB ssd and the standard 1080p screen). I purchased the lenovo specifically because of reliability and durabilitiy issues I had been having with a similar Acer. However upon moving to Southeast Asia, where I will be working for the foreseable future, I noticed several severe problems.  The sakers rattle. Badly. On mid to high volume the built in speakers are not usable unless I press down on the front of the laptop. Um. Not acceptible.The thing crashes when touched. It is so sensative. I got a crazy stuck pixili screen when I tried to flip the display around the first time. If I bump the table its on (even setting down a mouse to hard) the thing crashes. If I pick it up, it crashes. If I set it down it crashes. Basically useless as a laptop or mobile device. It just crashs and crashes and crashes and has to be hard reset over and over and over.I contacted Lenovo and of course their once standard international warranty is now no longer standard. Half the reason I purchased the **bleep** thing is because of Lenovo's reptuation for global tech support and warranty support. Apparntly that died in 2018. So now I have a nearly $2,000 laptop that cannot be used as intended, and the tech support guy was less than helpful. Like literally he was just like well you would have to come back to the states to have it fixed. That's not an option for atleast the next 12 ... Read more

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RELEVANCY SCORE 80.4

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
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A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

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RELEVANCY SCORE 77.6

IdeaPad 320 screen went black.  Perhaps a backlight issue.  Sent device in to have it serviced.  After a month of no email communication from Lenovo Support Depot (only from my continual attempts to contact Lenovo) I am told that perhaps the damage occured during shipment.  Lenovo is unwilling to provide picture proof of the water damage.  Instead, they asked me for a picture of the device before I sent it in!  This is beyond ridiculous!  Who else is having issues with lack of communication from Lenovo's repair depot?  Who else is being told that their warranty is void due to liquid spill corrosion?  Is it just me?  

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RELEVANCY SCORE 71.2

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

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RELEVANCY SCORE 68.8

Hi, I am Ehsanul Haque from Bangladesh. Recently, I have purchased HP Pavilion 15-AU017TX laptop equipped with Core i5 6200U processor, Nvidia 940 MX graphics and 4 GB RAM. It's really great and I am really happy with it. I am planning to buy an additional 4 GB RAM for the laptop. But the cusomer support do not want to upgrade it. They say that it will void the warranty.  I have seen on the other posts that the RAM upgrade will not cause any issue with the warranty. But they are claiming a totally different thing.  What should I do now? Thanks. Best regards,Ehsanul Haque

A:Customer Support Reluctant to Upgrade My Laptop's RAM, Says ...

Hi: According to the service manual for your notebook at the link below, memory upgrades are supposed to be done by an authorized HP service center (see chapter 6 for the parts that should be replaced by an authorized service center). http://h10032.www1.hp.com/ctg/Manual/c05228250 Since this is a peer to peer forum, no one here is authorized to discuss the HP warranty terms and conditions. I suggest you contact HP technical support in Bangladesh or India for further assistance with your question regarding replacing the memory without voiding the warranty. https://www.facebook.com/HPbangladesh You may also want to wait until the 1 year warranty period is over and then do the job yourself if you think you can follow the procedure in the manual to replace the memory.

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RELEVANCY SCORE 68

Ok, so I was finally able to get the main Expanded Setup file extracted.

But now I still have the 3 original files on my desktop... what do I do with them?

Also my expandedsetup file is this large:

Size: 3.01 GB (3,239,836,668 bytes)

Size on disk: 3.01 GB (3,241,648,128 bytes)

Contains: 874 files, 199 folders

But doesnt it need to be 3.02 or something? So did I download a bad version? Or do I have it all for 7 64?

A:Help me with my Win 7 64 download from Digital River

Hello Johnny, and welcome to Seven Forums.

This tutorial will help show you how to create a ISO file from this and burn it to a DVD to use to install Windows 7 with it.

Make bootable iso from student d/l

Hope this helps,
Shawn

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RELEVANCY SCORE 68

In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River.

Having used their download manager to download these files, I now have 6 files: 4 .exe files (as expected) plus 2 files named setup1.box and setup2.box.

The .exe files are, however, only just over 70KB each, setup1.box is almost 3GB and setup2.box is 163KB.

Running the Home PRemium versions fails immeditaely, saying it can't find the required files. Running the Pro x64 .exe file starts to build a .iso file ("Unloading the box"), but then fails with an unspecified error.

Any ideas?

A:Digital River downloads?

This is breaking on Technet right now:

Windows 7 Upgrade Emerging Problem: "We are unable to create or save new files...

Microsoft is aware of this Digital River issue and their response will likely unfold there. You can add your issue there for their attention.

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RELEVANCY SCORE 68

You can do it. See this DR help link:

Windows 7 US Online Store





Quote:
Step 2 ? Download the ISO Image of Windows 7
Please obtain these links by contacting Digital River customer support. The Windows 7 ISO file is large (>2GB). Please verify that you have sufficient hard disk space to download this file and install Windows 7. Approx. 20GB will be enough for both operations.
Download the Windows 7 ISO image and save the file to a location you can remember. The download may take a considerable amount of time on slower internet connections.


Also being reported by Gizmodo.

A:Requesting ISO From Digital River

  
Quote: Originally Posted by scubasteve


You can do it. See this DR help link:

Windows 7 US Online Store







Quote:
Step 2 ? Download the ISO Image of Windows 7
Please obtain these links by contacting Digital River customer support. The Windows 7 ISO file is large (>2GB). Please verify that you have sufficient hard disk space to download this file and install Windows 7. Approx. 20GB will be enough for both operations.
Download the Windows 7 ISO image and save the file to a location you can remember. The download may take a considerable amount of time on slower internet connections.



Also being reported by Gizmodo.


Steve, what does this tell us?
On their side Op's still are complaining about download hangups,
Also the iso is only 3 gigs instead of 4 gigs.

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RELEVANCY SCORE 68

Hi
im looking for trail ver of windows 7 but i found digital river servers down.
i lost cd key so i want use trail and reinstall it again every month
so any advice ?
thanks you

A:is there any alternative for digital river ?

There is no trial version of Win7, only a 30 day grace period before you must activate so you can decide if this is an install you want to keep. You should already own a license. If so then read carefully over the steps to get and keep a perfect Clean Reinstall Windows 7. It discusses in Step 1 how to find replacement media.

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RELEVANCY SCORE 68

  
Quote: Originally Posted by wumbatron


Downloaded it on another computer and it only downloaded 2.49GB for some reason


I've been following the above thread where a guy kept trying to download a Windows 7 iso from Digital River, and it was wrong size/'not an iso' etc. Even though I don't need any iso's myself, I thought I'd have a go at downloading one to see what the OP's problem was. Sure enough I had the same result - 2.49GB (not 3.09GB for x64). Twice in fact.

That was browser download, so I tried 2 separate download managers. Seemed fine at first, but both stopped at 99.9%. Curious . . .

I'm starting to wonder if Microsoft are playing the old 'poison torrent' game - record labels sometimes release bad torrents of music CDs into the wild and fans download them (illegally) but are disappointed when it's a fake. After a few more useless attempts to get the CD, the pirate gives up and buys the product (well that's the theory).

Pretty soon all computers on sale will be Windows 8, and a lot of folk will buy one but want to downgrade to W7. MS seem to be moving the goalposts on that scenario, but no probs - we can just get a W7 iso from Digital River. Or can we ???

Just like the 'poison torrents', after several failed W7 Digital River downloads I guess MS expect us all to give up and buy into W8 (and buy their video's + mp3's).

Anyhow, at least I haven't broken any EULA law - all the iso's I downloaded tonight weren't copies of W... Read more

A:Something wrong at Digital River ?

You can remove your tin foil hat - sort of.

I used Pale Moon to download the ISO mentioned in the thread and it was fine
(e.g. I could mount it via Virtual CloneDrive and look around at the files...
...I could also build a virtual machine from it via VirtualBox.).

I also downloaded two other ISOs at the same time. One was fine, but X17-59465 was weird.
The last ISO in the screenshot above should be that same size as the first ISO.
X17-59465.iso looked fine.
I could mount it via Virtual CloneDrive.
I could even start the OS install process, but it barfed:



Notice the size being reported during the download.
That download was the 3rd try.
The completed download below it was 2nd try.

And these two download attempts were via another ISP:

Both of those downloads were via IE10. Both claimed that the download was interrupted. I looked at the file size of the ".partial" file before hitting the Resume button. The ".partial" file was the same exact file size (2.619...) shown in the first image of this post. Pressing Resume started the download all over again - but the "resumed" download made no claim of an interruption. Each second try just gave me the 2.619... file.

How odd.

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RELEVANCY SCORE 68

Hi all,

What a nightmare!!!

I have just had an email from Digital River, that I will be getting a full refund for the Windows 7 upgrade within the next 30 days, for the problems caused. I haven't even emailed them to complain (yet!)

The email also states that if I ordered the backup cd's these would still be dispatched.

Happy days - sort of!

Thanks

J

A:Digital River refund

Ok, I know some have cracked it, and others haven't, but I thought I would share this one with you.

I am running a MacBook Pro, and had Windows XP running under bootcamp. Downloaded from Digital River and had all the problems. Finally got it to boot, but wouldn't install due to unable to create folder.

Scrubbed bootcamp partition and tried using Parallels. So far so good, but not for long. Won't take my product key as I have the upgrade product 32bit, but at least it got that far.)

Now, reloading windows XP on bootcamp, and my XP disc has a scratch on it and can't be read

Ah well

Any help would be great.

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RELEVANCY SCORE 68

I've purchased my copy of the student Windows 7 Professional 64 bit through the Digital River provider. The purchase went through, I got the download link but I did not receive a product key from them. My room mate also purchased the software and got an identical email to one I got except her had a key in it. Does anyone know of a direct way to contact Digital River Customer Support? Sorry if this is in the wrong thread wasn't sure where to put this :/

A:Digital River distribution

Here ya go...Here

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RELEVANCY SCORE 68

For HP pc & laptop, HP support UK toll free 0800-098-8590 provide HP help, HP customer service, HP tech support all type of HP software problem.
For UK HP support 0800-098-8590 HP tech Support

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RELEVANCY SCORE 68

Morning!  I have a yoga 900 that doesn't want to boot for the past 12 hours. I tried to restart it several times and the screen remains black. I am leaving it open now to have the battery drained and restart as I read in some responses - but the battery seems to have a life of its own now! Any insights? i am trying to contact the customer support without success. It was easier to contact the best but squad than Lenovo itself. A bit disappointed by that. 

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RELEVANCY SCORE 67.2

Well, here it's now 00:13, October 22nd, was wondering if anyone knows when the Windows 7 download from Digital River will be up? Hopefully before I go to sleep?

Thanks.

A:Digital river student download?

I'm in the same boat. I imagine they will stagger the downloads so as not to cause chaos on their servers, but I'm really hoping to install tonight! I will post if I get my email tonight.... anyone have any insider info??

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RELEVANCY SCORE 67.2

I heard about this just now in Clean Reinstall Windows 7 thread:








  
Quote: Originally Posted by MBorrick


I had this great tutorial lined up for my install of a new SSD tomorrow using an ISO from the links provided but as of today the servers are being taken down! You are forced to use microsofts new downloads page which requires you to input your authetation code in before download. As mine is a OEM licence it won't let me and advises me to contact my vendor


As Jann from Heidoc reports in Windows 7 Direct Download Links as of now only English and Spanish are still up, links being replaced by a new MS Recovery Center that provides ISO's for a retail Product Key.

I'd also had heard from SIW2 who couldn't get it to take his retail key due to a Language error. I also had the same error on two of my retail Keys. The address we were using is Microsoft Software Recovery

But if it's not allowing Product Keys from COA stickers then it is another ridiculous attack on the ability of MS customers to get the best possible install of the OS they bought with their PC even after over a million consumers have done so following Clean Reinstall Windows 7. I honestly thought we were beyond this, but apparently not.

I'm going to wait a day before bringing this up to the MVP forums to see if anything changes.

A:Digital River Win7 ISO servers taken down again

What I get as of now is this Greg.

Northern Ohio
Local Time: 21:24
2/3/2015
Windows 7 Direct Download Links






Quote:
502 - Web server received an invalid response while acting as a gateway or proxy server.

There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.

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RELEVANCY SCORE 67.2

I have heard lots about there being problems when people have downloaded Win 7 from Digital River as part of the student offer. Most of what I have heard is from people trying to got from 32 bit Vista/XP to 64 bit Win 7.
Are there any similar problems reported with the 32 bit win 7 download?

A:Question about Digital River Win 7 download

The biggest problem is how the download is delivered (an exe file), then expanding the file, then burning the files to a bootable ISO.... Personally, I wouldnt go through all those hoops if it were free... and apparently a lot of other people agree..

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RELEVANCY SCORE 67.2

I received my new laptop at the beginning of the month but sent it back to customer support because the fan was too loud (and a couple of other issues).  I have been following the support ticket the the estimated delivery date the entire time has been for today 9/30.  I checked today, though, and now the estimated delivery date is 10/14.  That means I am not going to get my laptop back until well after my 30 day return window.  Am I still going to be able to return the laptop if I am unhappy with it when I get it back? 

A:Customer support is keeping laptop past my return window

@Jason10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 66.4

I have purchased Win7 Pro 64 from Digital River. I would like to buy another Pro64 bit key but I am only allowed one Pro64 bit download. They will allow me to buy the Pro32 bit version, will the product key that comes with the Pro32 bit version allow me to install and activate another Pro64 bit install. Are the keys version specific?

A:Digital River Win7 Product Key Question

All I can say is that the normal keys are version specific, that is you can install only pro with a pro key, but they are not to my knowledge architecture specific (64/32 Bit).

However with Digital River's history on this roll out I would not state this a s fact

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RELEVANCY SCORE 66.4

I've just registered to get a copy of windows 7 pro 64 bit when its been released from the UK student program and am wondering what format the download will be in. My friends who have got their copies using the MSDN AA have had theirs as iso files which they have been able to burn and install from there. Will the download from here be in the same format or will it be the same as the ultimate 64 bit download (3 seperate files)

A:Installation of Windows 7 from digital river download

  
Quote: Originally Posted by marshalex


I've just registered to get a copy of windows 7 pro 64 bit when its been released from the UK student program and am wondering what format the download will be in. My friends who have got their copies using the MSDN AA have had theirs as iso files which they have been able to burn and install from there. Will the download from here be in the same format or will it be the same as the ultimate 64 bit download (3 seperate files)



It will not be in three seperate files. that was a torrented fiel. It will come in either an ISO (most likely) or a vhd (doubtful). to burn you take the ISO file and burn it to dvd using an app like IMGburn, or powerISO, etc

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RELEVANCY SCORE 66.4

It looks like the Digital River iso downloads of Windows 7 are done. A person now has to enter a key on this page to get the iso. I have not confirmed yet if an OEM Windows 7 key will work. Maybe Microsoft will reinstate those links but I doubt it.

A:Microsoft Digital River iso downloads - gone for good?

Looks like they are gone. sari and Toffee informed me about it yesterday, apparently, a lot of people (including MVPs) aren't happy with that decision, but there's nothing that can be done. I have the Windows 7 Professional SP1 64-bits .iso on my computer, which is one of the most popular, and I can access all the others be entering the product keys I have and also use my e5.onthehub (DreamSpark) account, but I think that uploading them and distributing them would be illegal. This is kind of stupid too. What if the person needs a recovery DVD to access the Recovery PE, but lost his product key on the sticker. The only way would be to grab it from Windows itself, but it wouldn't be bootable. Hopefully they'll make these .iso available to the public again.

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RELEVANCY SCORE 66.4

A few days ago I wanted to download Windows 7 Profesional 32 bit iso from Digital River. It started to download and then it stopped to download at 10.9 mb. I tried to download it with Free Download Manager, Internet Download Manager, DownThemAll but it also stopped at 99%. This problem is on all my browsers. I didn't have any Internet Connection problems while downloading the iso. I tried to download files that are larger than 2GB but its the same problem. I am on a DSL connection. I need this iso to install it on another computer. How to solve this problem ?

A:Why I can't download Windows 7 Profesional 32 bit from Digital River ?

Usually what happens after 99% is that the file is moved from a temp folder to the download folder, and then scanned by your antivirus program. Try and delete all browsing history, verify there's enough free space on the disk, and temporarily disable the antivirus.

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RELEVANCY SCORE 66.4

Hello! While I know that this is the very first day of Windows 7 release and everything, I just wanted to see if anyone had a similar problem and had found a way to fix it.
So, I finally got Windows 7 Professional Upgrade (since I'm a student) to start downloading through my Campus' proxy and after downloading smoothly for a half an hour or so it hit 68% and paused. At first I thought nothing of it, but now when I try to click "resume" it downloads about .01-.02mb of data and then pauses again all in less than a second.
Anyone know how I might fix this? I've exited the Download Manager and started it again a couple of times, and restarted my computer and have unplugged/plugged back in my Ethernet cord.
Any help would be much appreciated, thanks!

A:Digital River Download Pausing Constantly?

My download has been pausing at the 68% mark too. Maybe it will budge during off-peak downloading hours.

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RELEVANCY SCORE 66.4

Apologies to folks who have already seen this:

Windows 7 student upgrade hell - Apple 2.0 - Fortune Brainstorm Tech

(link currently on front page of CNN)
As I posted several days ago, I am just shocked that MS didn't work with Digital River to get a solution out there ASAP...to avoid just this type of press. I really have been surprised that I didn't get an email a day or two after release day from DR or MS stating, "if you have issues, you can download the ISO from here." I mean seriously, what's the value of the ISO without a key?...and if you managed to get a cracked key, I doubt access to the install media is what is holding you back.

I am sure that this issue is DR's fault since they appear to have written the installer based on its signature...but the result is the same either way - bad press for MS and Win 7.

Anyway, just thought that I would share.

cheers,
Steve

A:CNN Article on Digital River download issue

That is clearly from the tutorial on this site.

Download Squad

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RELEVANCY SCORE 66.4

legitimate copy of Windows 7 Ultimate 64-bit from them?

This is from an old thread:
Which version of Windows 7 is the DVD? If the DVD is damaged, which it sounds as if it is, then you can legitimately download a legitimate version of the same Windows 7 ISO - hint : do a search in Google using the terms "Digital River".

I bought a DVD for a Windows 7 Ultimate 64-bit upgrade, but my DVD has been stepped on and cracked. I have my product key. The person above made it sound like I can download the software from Digital River, even if I didn't originally buy it there, if I have a legitimate key. If not's not the case, is there another site that will let you dowload the exact same files that I can burn to DVD, in case I ever need to do a clean install?

Thanks in advance!

A:How am I supposed to download from Digital River if I didn't buy my...

Hello Eatingscabs,

When you purchase Windows 7, you are actually just purchasing the product key number. You could use any 64-bit Windows 7 Ultimate installation disc to install it on your computer, then use your product key number to activate it.

You can download an official 64-bit Windows 7 Ultimate ISO file below. Afterwards, you can create a bootable USB/DVD with the ISO file to install with.

Official Windows 7 SP1 ISO from Digital River ? My Digital Life

Hope this helps,
Shawn

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RELEVANCY SCORE 66.4

Im looking for a 7 home premium x64 iso because the serial checker on msfts site is referring me to the manufacturer, who of course doesnt have the isos available for download.

A:digital river no longer hosting isos.

Sadly it would be illegal and against for rules for somebody to post a link to a non-official source of the ISO in the thread

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RELEVANCY SCORE 66.4

I first purchased Windows 7 Home Edition (32-bit), then upgraded online to Windows 7 Pro (32-bit).
The hal.dll corrupted and I couldn't fix the problem because I only had the Home Edition discs.

Several sources in Forums advised me to fix the problem using a boot disk from an ISO downloaded from Digital River.
That disc couldn't fix the hal.dll problem either so I did the Custom Install. That put a new installation of Windows 7 Pro on the computer.
Now I'm being asked for the Activation Key. The Key I was given when I upgraded to Pro isn't being accepted. I'm told that the Key I was given only works for the Windows 7 Pro upgrade..!

I've signed-on to the Microsoft site and followed links around for a while, but I can't find any understandable information about my problem. How do I get the Activation Key for Windows 7 Pro now that it's been reinstalled?

Thanks

A:Can't find Activation Key for Windows 7 ISO from Digital River

Unfortunately I think you are going to have to install it the way you started install home first then upgrade to pro

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RELEVANCY SCORE 66.4

Here are instructions to make a DVD from the Digital River Student down load
How to make a DVD of that student-only Windows 7 you bought for $29.99

Please make note that you can't [upgrade] from a 32bit system to a 64bit system, if that is what your ordered. You will have to do a [clean] install.
Follow the 'how to' tutorial:
Clean Install with a Upgrade Windows 7 Version

A:Digital River .. a handful of random files and no ISO?

  
Quote: Originally Posted by Jacee


Here are instructions to make a DVD from the Digital River Student down load
How to make a DVD of that student-only Windows 7 you bought for $29.99

Please make note that you can't [upgrade] from a 32bit system to a 64bit system, if that is what your ordered. You will have to do a [clean] install.
Follow the 'how to' tutorial:
Clean Install with a Upgrade Windows 7 Version


Good post Jacee...maybe now SIW2 will get a break

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RELEVANCY SCORE 66.4

i want to know is download from digital river safe and legit... i heard some where that it could be unsafe as its not Microsoft site and could have malicious code in downloads

A:Is Download From Digital River Safe & Legal??

Hello Parashar,

Yes, Digital River has official Windows ISO file downloads since that is also a Microsoft site. Of course, you would need to already have a legitimate product key to use to activate with.

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RELEVANCY SCORE 66.4

I purchased the student offer version of Windows 7 yesterday top up grade from XP, as for ?30 I thought I couldn't go wrong.

So there I was this morning thinking I could set a side a few hours to get it all up and running but 11 hours later i still dont even have all of the first .box file downloaded!

I live off campus (in the UK), but still have a cable broadband connection and can usually expect file download speeds of 300-800kb/s as reported by the windows download window.

Now I know that there is probably high demand on Digital River's servers at the moment, but still... My download has only managed 40-50kb/s on average with a couple of short peaks to 70-90kb/s.

At this rate it'll be tomorrow evening before I get to a point where I can install.

Anyone else having this problem, or ideas of how to speed things up? I ask as i can't find anywhere else which mentions this problem, only people talking about creating .iso files as if their download flew by and now they're installing.

A:Digital River Download painfully slow!

Please see this For those who purchased Windows 7 from Digital River

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RELEVANCY SCORE 66

I registered for this site just so I can complain about the terrible customer assisstance I am currently recieiving, Imon the phone now for 47 minutes all I want to do is get a battery sent out to my Org the  Veterans Affairs. Ive been transfered 3 times, twice to the wrong depts and the techs' english is TERRIBLE. THIS IS SUCH A WASTE OF MY TIME TO BE ON HOLD FOR SO LONG FOR SUCH A SIMPLE REQUEST!!!!!!!!! ALSOYour self help features on your website are

A:TERRIBLE CUSTOMER SERVICE

@progradeu? To better help you we would need a proper model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REO

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RELEVANCY SCORE 66

P71 was not charging.  Found out the PC had somehow gotten into AIRPLANE mode, which prevents any kind of charging.  Lenovo's tech support fix: send it back to the company.  Not one bit of troubleshooting was involved!  Awesome!  I don't use my computer, except for 8-9 hours a day.  That has to be extremely expensive for Lenovo to take that kind of tact with their "broken" PCs.  Maybe this post will provide some real help to Lenovo's customers.

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RELEVANCY SCORE 66

I bought a yoga 920 less than a year ago and the speaker doesn't work since April. On June 25th, I placed a order and sent it back to lenovo for repair. Ticket 7026922036. I thought it was a simple issue but after over two month, there is still no updates. I called the custome services number hundreds of time and every single time they told me there is nothing they can do. About a month age, custome services told me that the parts has arrived, and will be replaced soon, once pass the diagnostic test I will get it back. I don't understand why it takes such a long time to diagnostic test. The university has started, I need my laptop to work and reseach, that is also why I discovered the issue in April but sent it to custome services in June. I want it get repair during summer break.

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RELEVANCY SCORE 65.6

I just installed Win7 from disc on my computer, Dell 8300. Came from XP. Really like Win7, very happy with it. I just have one problem, I can't boot from disc so I can reformat hard drive when I install Win7. I changed Bios settings to boot from DVD, it loads disc, does the long white bar at bottom of screen, then proceeds to blue with flower stems background page and everything stops. Stays their. My computer knowlegde is limited, so any suggestions will be greatly appreciated.

Thanks,
Mar

A:Win7 Digital River Master Disc Won't Boot

You say you can't boot from the disk even after making correct BIOS boot order settings, but then describe the disk loading. How does the disk load if not booted?

Do you get the prompt to "hit any key to boot from CD/DVD drive?" If you do this, does it then begin loading with a progress bar and proceed as you say? That is booting from the DVD.

If it was not able to boot from the DVD then it would start into Windows 7 and probably bring up the Autoplay menu of the DVD in the drive. Is this what happens?

It is possible that the DVD only has the files and isn't bootable. If so, we can help you create a bootable ISO from the files to burn to a DVD.

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RELEVANCY SCORE 65.6

Hello,

so, I went on with buying windows7 for students (german version, since I write this from germany).
Digital River Download manager, downloads the 3 files... 2 of them are fine, but on around 50% of the 3rd file, I get the message that reads something like this:

"The destination file could not be located on the server. Digital River download manager that you are using seems to be outdated. Would you like to visit Digital River Website?"

Yes / No

When I click on "yes" nothing happens. I REINSTALLED vista completely just minutes ago, and tried downloading it again... same thing. Same error, the download cannot finish.
Anyone else experienced this or with any solution on the matter?

Regards.

A:Digital River unable to find filr 3/3 on the server

Finally there's someone with the same problem: Mein Beileid btw
I am from Germany as well, bought the german 64bit upgrade for students and tried to download it via digital river. At 49% when part 3/3 starts it is stuck complaining that the file can not be found etc. same as above.

My first research has brought up that this error does not seem to be that common... let's hope for some more complaints!

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RELEVANCY SCORE 65.6

I downloaded from Digital River yesterday with the student discount, and had the same problem as everyone else "unboxing" the download. I used the fix that's been circling round the forums and have got it installed and working. The only thing I'm missing is a product key. Wasn't Digital River supposed to give me one in my confirmation email? I've received nothing of the sort, and would really like to activate this product I've purchased. I have product keys from previous versions of Windows that I've bought, but the machine I installed Windows 7 on was using Linux as its main operating system. Any thoughts?

-Jon

A:Canadian student Digital River download product key

  
Quote: Originally Posted by bangladeuce


I downloaded from Digital River yesterday with the student discount, and had the same problem as everyone else "unboxing" the download. I used the fix that's been circling round the forums and have got it installed and working. The only thing I'm missing is a product key. Wasn't Digital River supposed to give me one in my confirmation email? I've received nothing of the sort, and would really like to activate this product I've purchased. I have product keys from previous versions of Windows that I've bought, but the machine I installed Windows 7 on was using Linux as its main operating system. Any thoughts?

-Jon



Call digital river and ask for another email.

ken

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RELEVANCY SCORE 65.2

Hello, I used to have a T500 and really liked it so this year I bought a T450s. It's broken on me several times and I keep getting it repaired. Finally they said they would send me a new one (they didn't) and gave me an email address (no reply) and now what was once a small problem has turned into my computer not turning on at all (for the second time). I paid for the extended warranty (it's not old enough to matter yet) and haven't dropped it once. I would caution anyone off of buying one of these because between the amount of times it's been repaired (and broken) and the absolutely horrible customer service it's the one of the worst customer experiences that I've had. For a high end machine that I paid well over a thouand dollars for it might as well be a doorstopper at the rate things are going. I reckon I've been using it with a problem or had it sitting at the repair depot for almost as long as I've had it as a completely functional unit.

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RELEVANCY SCORE 65.2

Nearly six weeks my P52 has been out for repair & every time I call they say the same thing.  They claim they're waiting on a motherboard to come in from China.  Given that I could purchase a brand new P52 & have it shipped to me in a few days it's unbelievable that Lenovo's own repair centers still can't get a replacement board!  This is absurd for what I thought was a business class machine.  I've already had to purchase another laptop since I cannot do my work without a capable machine & I spent a few hundred more & bought a Dell mobile workstation like I should have the first time.  Never again will I buy a Lenovo product, it's obvious to me they only care about selling computers & have no clue how to support them.

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RELEVANCY SCORE 65.2

I have been trying to figure this problem out for month's, but basically I cannot get the digital river ISO to install so that I can receive updates from Windows Update. I burned the ISO to a flash drive with Rufus by itself, and cannot get it to install onto my netbook without crippling windows update service. Is there another tool that I can use to install this from a flash drive successfully or no? Win 7 Starter did install, and activate just fine, but I found out when I had gone to re-register the DLL's with "regsvr32" that the wucitux.dll was missing. I have downloaded the ISO more than once from Digital River, and do have the correct architecture which is the 32-Bit version. To add to the info I have multiple netbooks that I have tested this on, and basically does the same thing. Also from the freshly installed OS from a flash drive I get this from windows update even with wuauvserv running (Windows Update Service) "Windows update cannot currently check for updates because the service is not running"

I will also note I cannot remember if it was with the OEM Restore partition, and or from an External DVD Drive, but I do remember when I had installed Win 7 Starter on more than one my netbooks through one of these means that I was still getting updates, but then I had gotten to a certain point, and I still could not install all of the windows updates.

I would appreciate it if Someone would help me out here I am not really an amateur, but I still canno... Read more

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RELEVANCY SCORE 65.2

I have been trying to figure this problem out for month's, but basically I cannot get the digital river ISO to install so that I can receive updates from Windows Update. I burned the ISO to a flash drive with Rufus by itself, and cannot get it to install onto my netbook without crippling windows update service. Is there another tool that I can use to install this from a flash drive successfully or no? Win 7 Starter did install, and activate just fine, but I found out when I had gone to re-register the DLL's with "regsvr32" that the wucitux.dll was missing. I will also not that I have downloaded the ISO more than once from Digital River, and do have the correct architecture which is the 32-Bit version. To add to the info I have multiple netbooks that I have tested this on, and basically does the same thing. Also from the freshly installed OS from a flash drive I get this from windows update even with wuauvserv running (Windows Update Service) "WINDOWS UPDATE CANNOT CURRENTLY CHECK FOR UPDATES BECAUSE THE SERVICE IS NOT RUNNING"

I will also note I cannot remember if it was with the OEM Restore partition, and or from an External DVD Drive, but I do remember when I had installed Win 7 Starter on more than one my netbooks through one of these means that I was still getting updates, but then I had gotten to a certain point, and I still could not install all of the windows updates.

I would appreciate it if Someone would help me out here I am not really an amate... Read more

A:Windows 7 Starter Install (Digital River),CANNOT UPDATE wucitux.dll

Hi and welcome to SevenForums,
You can use Chrome and a raw paste on another site this links process shows to get another iso from TechBench
Download Windows 7 and 8.1 ISO Images from Microsoft - gHacks Tech News

After review this clean installing has gotten a tad tricky
Reinstalled twice, but Windows still won't update

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