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Error in the installation of Synaptics WBF fingerprint drive...

Q: Error in the installation of Synaptics WBF fingerprint drive...

Hello, I am trying to upgrade the driver for the Synaptics Fingerprint driver using the installer: sp77398.exe. When I ran the installer, I received an error saying: "Synaptics Fingerprint Sensor Driver software is already installed. to continue installation of hte Synaptics WBF DDK, please delete any existing enrolled fingers using HP Protect Tools and then un-install the Synaptics Finger Sensor Driver Software". So I removed the enrolled fingerprints, un-installed the two Synaptics applications i found under "Programs and Features", and went to the device manager and deleted the Biometrics driver, however, i am still getting the same error message.Please help.

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RELEVANCY SCORE 200
Preferred Solution: Error in the installation of Synaptics WBF fingerprint drive...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 62.4

I recently bought thinkpad t470s from lenovo and as you know many of thinkpad users use GNU(linux) OS.but it,s fingerprint doesn't work and fingerprint apps doesn't recognize it on linux.As you know many thinkpad users use linux and as far as i know thinkpad series was famous for its compatibility with linux so i think lenovo should solve this problem and give us a solution.thank you

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RELEVANCY SCORE 62.4

With the pc booted and fully working, the installed fingerprint reader functions corretly. If I shutdown the notebook and I restart it, it still functions and I can unlock / login using the fingerprint. If I reboot manually or if the system reboots for example because of updates are installed, the fingerprint stop working. So I need to reinstall the driver using the "repair driver" feature.

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RELEVANCY SCORE 61.6

I've seen this thread somewhere before, but I don't think I see a resolution that will help me. My Flex 5 fingerprint hasn't worked for sometime. I've deleted, updated reloaded, disabled the driver and uppated.  I've reinstalled the chip set and went into the bio to make sure the right settings are enabled. I even explored the possibility there might be a register edit (mind you I'm not a programer by any means).  Bottom line is the driver indicates that there is a failure to load (code 10) and has never worked even for a short time since trying to fix it given I noticed some of the discussions indicate a very short term functionality. Anyone have some ideas given this doesn't seem to be a isolated problem?  I am not open to a clean system or total windows install of any kind given I would rather just be disaapointed than invest all of the time that would take.  Thanks!!!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 61.6

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 61.6

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 61.2

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 61.2

No fingerprint reader after Synaptics Metallica MOC Touch Fingerprint  Driver - 10 [64] - V.11.8.50.3460 update.Device Manager - Biomettric Devices - Synaptics WBDI(SGX disabled) shows as broken - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Now I can't  login with my finger!Looks like some problems with update. Please fix it!

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RELEVANCY SCORE 60.4

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 59.6

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

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RELEVANCY SCORE 59.6

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 59.6

No fingerprint reader after updates. Biomettrics Device - Synaptics WBDI SGX shows as broken in Device Manager - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I've uinstalled/reinstalled/updated about 20 times - no luck.  The issue ppears to have been triggered by the most recent "Bison" camera update. Any help appreciated, this 920 has been a bit of a challenge! 

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RELEVANCY SCORE 53.2

I have a Dell Studio 1558, running Windows 7. I use the latest Firefox browser.
The Synaptics Touchpad control panel became unusable, so I deleted the driver, and tried to reinstall it.
Unfortunately the install fails after a short time. I tried to follow the instructions as supplied by Triple6 last time this happened, but that failed too!!
Can anyone help please..
Phil..

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3956 Mb
Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
Hard Drives: C: Total - 461899 MB, Free - 253738 MB;
Motherboard: Dell Inc., 0874P6
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
 

A:Synaptics touchpad installation fail!

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RELEVANCY SCORE 52.4

Synaptics touchpad driver installation fail!
I have a Dell Studio 1558, running Windows 7. I use the latest Firefox browser.
The Synaptics Touchpad control panel became unusable, so I deleted the driver, and tried to reinstall it.
Unfortunately the install fails after a short time.
Can anyone help please..
Phil..

A:Synaptics touchpad driver installation fail!

are you getting the driver from dells website or are you letting windows reinstall it at boot? when you say fail, what do you mean. Post any error messages received.

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RELEVANCY SCORE 49.6

Hello,
I have a Toshiba satellite A105-S4084, with an Intel centrino duo. I'm trying to install a ThinkAcc. USB Fingerprint Reader. Everytime the installation starts it freezes. I did get it to start to work once but it requested I make some changes to fast user after that i restarted but I haven't been able to get it to install.
Thanks.
 

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RELEVANCY SCORE 48.8

I cant setup my fingerprint reader on windows 10 , it doesn't show on sign in option ! driver is installed hope somebody help ,thank you  

A:dell latitude e7270 fingerprint reader setup and installation

You must enroll in Windows Hello by setting up a PIN and then, you'll be able to setup fingerprint. Please click on link below for additional information:
Setting up fingerprint sign-in on Windows 10 - IT Tutorials

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RELEVANCY SCORE 48.4

I am running Windows 10 on an Acer and recently downloaded and installed the update for the Synaptic touchpad (January 17, 2017).  After rebooting my laptop, I can use the touch pad to move the cursor when logging in, but once the system as loaded,
I cannot move the cursor using the touch pad.  I can left-click and right-click, and shrink and expand on the touch pad, but have no control over the cursor.  I currently have a mouse attached to the computer in order to move the cursor.
When I click on the link for more information about the update, there currently is no information.  Quite frustrating.
Please advise as how to resolve this issue.
Thank you.

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RELEVANCY SCORE 47.6

Does anybody have a tip where I can find free Synaptics Touchpad Drive downloads. I have 7.0 and overnight it froze on me.

I have only recently bought my laptop and it came with Vista which I have been hating and now this latest problem occured.

Thanks.

A:Synaptics Touchpad drive

Hi Zsofia,

Uninstall the driver and then go to windows update. It will detect your touchpad and install the correct driver software. You should be able to use your touchpad even without the synaptics driver as Vista has native drivers for your touchpad.

Good Luck!
Snarks

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RELEVANCY SCORE 46.8

I tried to click on Mouse in my Control Panel, I get an error saying "unable to connect to the synaptics pointing device driver". How do I fix this?

A:Synaptics error

How to Replace a Synaptics Pointing Device Driver in Windows Vista: http://www.ehow.com/how_4722929_pointing-d...dows-vista.html

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RELEVANCY SCORE 46.8

I replaced my hard disk as I got an error msg "Unable to detect the OS". Post new HDD installation, I could not boot using the recovery disk from the CD ROM. When I scanned using the HP doctor kit, got the error msg BOI-HD3. Pls help

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RELEVANCY SCORE 46.4

An updated driver for the Lenovo X1 Carbon 4th Gen Synaptics touchpad was released on 12/25/17. Our company uses Lenovo and we have received a lot of calls and tickets about this error. Has anyone reported this yet?  'They only way to get rid of the error is to uninstall the driver. If you do this, you get poor performance from the touchpad.  Screen shot also attached  Synaptics ThinkPad UltraNav Driver for Windows 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad version 19.0.17.133


























2017-12-28 12_32_36-Rich Text Zoom.jpg ?29 KB

A:X1 Carbon 4th Gen - Synaptics Error

 We have the same problem at our organization.   They appear to be Gen4 Carbons here as well. At least 5 people in the  have reported the issue in the last couple of days.  We have removed the app and others have disabled the service.   We have not had follow up on the touchpad performance though.  Reliability history

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RELEVANCY SCORE 46

The ultrapad pointing devices on my TP X230T  has suddently stopped working.  I have tried deleting the driver and reinstalling.  I have tried downloading the latest driver from the Lenovo site.  None of this helps.  See the screenshot below for the specific error message, "Synaptics (SmbDrv system)" failed to install. I am running Windows 10, 64-bit.  I upgraded several months ago. Note error message

A:Synaptics Ultrapad Driver Error

Hi DAVANDEN, Some report that installing the driver twice works, so you might try just running the driver install again and see if that fixes the prolbem You might also try uninstalling the device via Device Manager Control Panel (right click on Start > Device Manager), selecting "Delete the Driver Software for this Device" if offered, and then rebooting before trying to reinstall the driver. Good Luck,   Good Luck.  

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RELEVANCY SCORE 45.6

When I Am Installing Windows Fundamentals , Just after it asks me what type of installation I want (typical) it shows an error that it cannot find a hard-drive, I have just used DBAN on my computer and the installation is booting from USB Drive. Any Help Would be amazing.

Thanks

FUNDAMENTALS : )

A:Windows Fundamentals Installation - Cannot Find Hard-Drive? Error

Sounds like you need to feed [hit f6] install the driver for the drive controller. Most likely you have a sata drive and xp was released before sata existed.

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RELEVANCY SCORE 45.6

A friend of mine is having a problem installing windows xp on his computer. Its a odd situation. It is on a dvd and he keeps getting this error when he tries to intall it. He gets this error:

cannot access drive device i/o error

He can run any other dvd fine and watch dvds on this computer with no problem. He can even put the windows dvd in any other computer and it runs fine. He can't even access the files on the disc.

Anyone know a way around this and why its doing this?
 

A:Windows installation problem : cannot access drive device i/o error... help!

lightingbird said:

A friend of mine is having a problem installing windows xp on his computer. Its a odd situation. It is on a dvd and he keeps getting this error when he tries to intall it. He gets this error:

cannot access drive device i/o error

He can run any other dvd fine and watch dvds on this computer with no problem. He can even put the windows dvd in any other computer and it runs fine. He can't even access the files on the disc.

Anyone know a way around this and why its doing this?Click to expand...

I bet he has an illegal copy, since windows xp does not come on a dvd. If by a stroke of God its somehow legal, get another disc, as it sounds like this one is corrupted.
 

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RELEVANCY SCORE 45.6

I am not able to install adobe Reader 9 in my computer running windows 7ultimate.the problem arose when updating 934 version.The adobe reader which was working I un installed it.Thereafter it is not installing due to above error1327,invaliddrive G
 

A:adobe reader installation error 1327.invalid drive G:

Here is the KB article from Adobe on how to fix that error: http://kb2.adobe.com/cps/404/kb404946.html

Solution

Important: Adobe does not support modifying the registry, which contains critical system and application information. Make sure to back up the registry before modifying it. For more information about the registry, refer to your Windows documentation or contact Microsoft.
Choose Start > Run.
In the Open box type Regedit and click OK.
Browse to the following keys:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Verify the drive, path, or variables are valid for each of the keys.
For each of these keys on the right hand side there is a Data column. Each entry that refers to a variable or a path name - each value needs to refer to a valid drive, path or variable. These path names may be unique to your individual PC - to restore the defaults it may be necessary to examine a known working machine, or contact a Microsoft Windows technician for additional help.
Click to expand...
 

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RELEVANCY SCORE 45.6

So heres my problem people,

I had an old seagate hdd with win 7 running smoothly.....
But somehow i corrupted it and threw it and had ordered a WD 1.5 TB HDD

I ran Win 7 installation disk and got an dialog box asking me to LOAD DRIVERS or HD on which to install Win 7

And now i am stuck very bad in the situation.....
I genrally need a thing which can correct my WD HDD or i think i will need to send it to the manufacturer....
But plzz help me

A:Corrupt Hard Disk drive is causing error while win 7 installation

Check to see that the HDD is correctly connected to both the motherboard and power supply- double check the connections and try again.

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RELEVANCY SCORE 45.2

I have Windows Vista SP2, running on an Acer Aspire 4730Z, 32-bit OS. My biggest problem right now is that I cannot disable tapping because I can't get into my mouse options. Somehow, during a windows update (which doesn't change during any of the rollbacks I've done) my mouse options became inaccessible.

I tried uninstalling and reinstalling. I tried installing a different version of the Synaptics driver, and I tried installing the other acceptable touchpad driver for the Acer Aspire (Alps). The Alps driver didn't work at all and the other versions of Synaptics were worse.

When I uninstall, there are a ton of locked registry keys that stay in the registry and get in the way of a clean new install. I think this might be part of the problem. Even if I change ownership and permissions, I can't seem to get rid of them. I've only tried it with one of them, but I assume the same would go with the whole batch in that location and I don't know if that would help or hurt anyway. I have run sfc/scannow since I didn't think it would hurt anything, but it didn't fix anything. I also ran chkdsk /r and that didn't seem to change or find anything either.

I have searched this topic pretty thoroughly online and, although others have had similar errors and even the same combinations of programs causing errors, none of the suggested fixes have worked for me so far. I need new suggestions.

A possibly related problem is that I keep getting a security ... Read more

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RELEVANCY SCORE 45.2

I don't have any documentation on this falsh drive.
However I was able to gain access by guessing the code.
My main problem now is that I can't save any random file to it. any ideas why?
 

A:FingerPrint USB drive

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RELEVANCY SCORE 44.8

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 44.8

Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

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RELEVANCY SCORE 44.8

An updated driver for the Lenovo X1 Carbon 4th Gen Synaptics touchpad was released on 12/25/17. Our company uses Lenovo and we have received a lot of calls and tickets about this error. Has anyone reported this yet? 
 
'
They only way to get rid of the error is to uninstall the driver. If you do this, you get poor performance from the touchpad. 
 
Screen shot also attached 
 
Synaptics ThinkPad UltraNav Driver for Windows 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad version 19.0.17.133
 
Moderator edit: Added detail to Subject.


























2017-12-28 12_32_36-Rich Text Zoom.jpg ?29 KB

A:X1 Carbon 4th Gen - Synaptics Error - SynLenovo Helper tool

 We have the same problem at our organization.   They appear to be Gen4 Carbons here as well. At least 5 people in the  have reported the issue in the last couple of days.  We have removed the app and others have disabled the service.   We have not had follow up on the touchpad performance though.  Reliability history

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RELEVANCY SCORE 44.4

Get this error under ThinkPad menu, Synaptics control center(picture). Tried uninstall all software/drivers. What to do next?One more error: Touchpad work as mouse but one tap is right click(doubble tap) even it set to one top in settings. Two tap is correct. TouchPad_Synaptics_error

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RELEVANCY SCORE 44.4

Hi all Help please! I have had this new machine 2 days (HP 250 G4 Core i3-5005u-8GB ....) and I first noticed a long delay when starting typing in any new location (e.g. move form google to a spreadsheet, or move from Amazon to a google drive doc). Very frustrating as I have to restart typing each time! Then when trying to copy and paste from a word doc it pasted the below which I wonder if is linked: Should I return the laptop to Laptops direct or just call HP? [Window Title] Synaptics TouchPad 64-bit Enhancements [Main Instruction] Synaptics TouchPad 64-bit Enhancements has stopped working [Content] Windows is checking for a solution to the problem... [Cancel] Thanks for any advice! Pippa 

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RELEVANCY SCORE 44.4

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 44.4

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 44.4

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

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RELEVANCY SCORE 44.4

Bare with me this may sound odd but as sure as the Earth is round this is all true.... There's a family friend of ours who's mom suddenly past away last week. The friend has now asked me if there's a way she can reset the laptop so she can get into it, her mom had fingerprint authentication activated. Unfortunately since her mom passed she no longer has the fingerprint to authenticate with. I don't think its possible but I wanted to try anything I could to help her which is why I'm writing this here. Thank you, Tom      

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RELEVANCY SCORE 43.6

Hello, I'll give a little rundown... so I bought a Cherry GmBH Fingerprint Scanner/Smart card Reading keyboard, and the installation CD had a list of Windows versions it works on, and Vista and 7 aren't on there.

I tried installing and running everything from installer to the demo in compatibility mode but nothing works. The keyboard works, but the scanner doesn't.

At the end of an install I acquire the error "error 0xE0000235 UpdateDriverForPlugAndPlayDevices". I updated all my drivers and nothing.

Also, when I run the demo for registering my fingerprint it says "can't open scanner". I'm sure the keyboard isn't defective as it is new and unused.

Oh and please don't recommend that virtual PC thing because I don't want to install that right now. Please, don't be harsh if I posted something incorrectly, I am new here and haven't gotten a chance to read the rules.

Please help! I don't want to have to find out I wasted money for no reason because Microsoft made a "no-no" on their part.

A:Keyboard Fingerprint ID Error

I guess there's no answer for this I waited half a year for a reply.

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RELEVANCY SCORE 43.2

I had to reimage my hard drive due to other software problems.  Now I'm trying to reload drivers/software to restore the system.  Windows 7 recognizes the Validity sensor in the Device Manager, but in Control Panel under Biometric Devices it says "Windows did not find any biometric devices".   I'm on a Domain, and I saw that the biometric devices might not work on a domain, but I was able to use it before I reimaged my hard drive.  I don't know if that is part of the problem, but I need to be able to use it.  Any ideas?  Thanks. 

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RELEVANCY SCORE 43.2

I get two area codes: E7210001 The Dependency service or group failed to start                   An internal error occurred (bpwb:bp-wb-dpi-ed-wbebu(8007042c) Windows 7 Ult x64  I run a custom verison of windows with tweakes and serives disabled, I have gone thur and and enabled many with it still not working. Does anyone know what services are needed or what the error means so I can get this working?

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RELEVANCY SCORE 42.8

Hello, when I install the Touch Fingerprint Software V 1.00.11 on my T460p running Win 764, it requires a drive C:\ for install. Software works if I have a drive C:\ but I intend to have WIN 10 on C:\ and WIN 7 on D:\ entirely separated fromn each other, so made C:\invisible for WIN 7. The driver install and other software worked well, just the Touch Fingerprint Software responds with: "The drive / UNC-path cannot be used; please choose another folder" ??Thank you in advance 

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RELEVANCY SCORE 42.4

Hi this is my first time using this site. It is just that I ran into some problem whilst using my Toshiba laptop - Satellite M100. You know this one has the biosecurity thingy - fingerprint log-on. The thing is that sometime ago, my laptop got turned off suddenly for no apparent reason and from then, when I try to start it, it prompts me with the fingerprint before I get on. I enrolled my finger prints and password initially but I dont really use it hence it is somehow deactivated. I did not find these particularly useful rather found them quite annoying because sometimes they dont really read my finger prints well enough. Apparently you have only 4 tries. And, guess what. I got locked out and it wont let me use the pc coz it automatically shuts itself off!!! Now, my tech savvy bro once came at my rescue and de-activated it by dong some thing at the back of the laptop - instruction from tech savvy ppl from internet. Trouble is that my bro is away overseas for long time and I really need to get that trick coz God knows when I might get locked out. I dont really fancy the idea that the laptop outsmarts me in any future coz it has all my lifetime data and info. So anyone has ever had similar experience and knows the trick? Much appreciated
 

A:Toshiba Satellite M100 Fingerprint error

I have never had to deal with any finger print scanner before but have you tried taking the battery out and holding down the power button for a few seconds that should cycle the system firmware. Its a shot in the dark but it might work and wont hurt anything.
 

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