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P50: Fingerprint scanner stopped working

Q: P50: Fingerprint scanner stopped working

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 200
Preferred Solution: P50: Fingerprint scanner stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 88.8

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 71.2

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

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RELEVANCY SCORE 71.2

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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RELEVANCY SCORE 71.2

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 70.8

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 70.8

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 70.8

hello, my fingerprint scanner also stopped working also after the win 10 installation. it used to respond to touch, but not anymore. whenever i try updating the drivers, i'm told i have the most recent driver but the reader is still totally off.the driver i have at the moment is (WBF)(PID=0018). i hope there's a way outta this too

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RELEVANCY SCORE 70.8

my hp envy notbook fingerprint scanner not working
 

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RELEVANCY SCORE 70.8

Does anybody have a clue how to get the fingerprint scanner to actually work ? - in all the time I`ve had this laptop  it`s NEVER really functioned  properly. 1. It keeps  losing its registry settings  - & I  find myself constantly having to uninstall it and scan  for thedevice again  just to get it to even light up. 2. it point blank refuses to take a fingerprint scan, - according to it , the sensor is either too dirty , I`m moving my finger too fast  or  using the "wrong" stroke when  scanning. if its such a unreliable  device - why  even include it in this  otherwise excellent laptop? - I have no issues with the actual machine itself,  other than its  running the awful windows 8.1 operating system  - which I find is bugged beyond belief- I`d really much have preferred to buy this  laptop with windows 7  on it but thats  another story entirely...sigh. Back to the fingerprint scanner - has ANYONE got it to work?

A:HP Envy fingerprint scanner not working

Hello @demotricus, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are not able to get the fingerprint scanner to work on your notebook computer, I would be happy to assist you in this matter! To configure the fingerprint reader, I recommend following this document on Using HP SimplePass Fingerprint Reader (Windows 8). This should help to setup your passwords and use the fingerprint reader for login and website passwords. For further assistance, I will need to know: The Product and Model Number of your notebook computer.If your computer has completed all of its important Windows Updates.If you have updated your HP drivers using the HP Support Assistant.If this is an on-going, or recent issue. Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards

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RELEVANCY SCORE 70.8

Hi

I have a problem with the login process for Windows. A while ago (nearly a year now) I installed a USB fingerprint reader and this worked fine for a while when all of a sudden it appeared to stop working on the login page. It turns out that if I scan my fingerprint within the first 2 seconds of the login page appearing then Windows recognizes the device and allows me to log in using biometrics, if I try after the 2 seconds then it doesn't work and I have to use a password. I really don't understand, the device is recognized, working properly and even if it doesn't work for logging in then I can still access biometric settings and everything as if it was completely fine.

I'm presuming that this is a driver conflict somewhere that during the loading process something happens after 2 seconds that prevents the fingerprint reader from operating correctly but how do I find out what?!?!?!

A:Fingerprint scanner not working unless you're very very quick!!!

Welcome to Seven Forums MK303. You might try resetting the fingerprint reader.

How to Reset a Fingerprint Reader

If no help, I'd suggest trying a clean boot to see if an application is interfering.

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

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RELEVANCY SCORE 70.8

Fingerprint scanner for HP Pavilion dv6-6047cl laptop (Windows 7) was still working after install of Windows 10, but then stopped working when Smart Friends initiated a clean install of Windows 10 to fix Office (which was acting wonky). I have downloaded and installed various drivers, including those on HP website associated with my laptop model,  the lenovo driver, and the driver HP Tech Support told me was the specific driver for my laptop (Validity Sensor 4.3.205.0 -- sp53369). Nothing seems to work.  Do I need to download software (Digital Persona) for it to work?  Because the tech at HP TECH Support said that the scanner would work with Windows 10 if I installed the correct driver.  I contacted HP Smart Friends and told them all this, thinking that they might no what to do next.  But the tech just mucked around for over an hour re-dowloading the same drivers I already had and a third-party software called Software Informer that I really did not want on my laptop.  In the end the tech told me that the drivers were incompatible with Windows 10 and there was nothing more he could do.  But I not very confident that the tech knew what he was doing.    Is this hopeless as HP Smart Friends would have me believe?            

A:Fingerprint Scanner not working - VERY CONFUSED!

Fear not, there is always hope. Had a similar situation with an EliteBook 2560p. After playing around with several ways and configurations, I was able to make the fingerprint sensor work with Windows Hello to log on to the machine via finger print. Do not ask me WHY it works, but this is the way the installation does work (for this machine) and as I have an image of the drive of the state before it worked, I was able to repeat the process to make sure this (and only this) is the way it works. You will need the Lenovo driver https://download.lenovo.com/pccbbs/mobiles/l67y44a0.exe and the HP driver package http://whp-aus2.cold.extweb.hp.com/pub/softpaq/sp58501-59000/sp58900.exe Please be aware that you are proceeding at your own risk. If your configuration is screwed after this, its not on my account. 1. Unistall all the current Validity and Lenovo packages2. In Device Manager remove the current Fingerprint driver AND delete it.3. W/o a reboot install the Lenovo package l67y44a0 (Synaptics WBF DDK 5011 (Advanced)4. Reboot5. Install the HP package sp58900 (Valdity WBF DDK)6. Reboot7. In Device Manager (whatever it shows there, even if it loooks good!) , update the driver for the reader by "Browse my computer for driver software" and "Let me pick from a list of device drivers on my computer". There should be only one driver to pick, called "Validity Sensors (WBF) (PID=003c)" which might differ for you. Step 7 should bring the Fingerprint reader online. If... Read more

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RELEVANCY SCORE 70.8

During the setup of the laptop, Windows Hello instructs me to place my finger on the scanner - when I do that nothing happens. I have attempted this multiple times and tried reinstalling the drivers with the same results - nothing happens. Am I doing something wrong here or has anyone had this same experience?

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RELEVANCY SCORE 70.8

Hello, I've had my Hp envy m6 notebook about a year now and I recently cleaned it out to make it run faster and fix up some other stuff. On accident, I believe that I uninstalled the program entitled 'Validity WBF DDK'.  Immediatley i realized that my fingerprint scanner was not working.  I went into the HP Utility Center and reinstalled the driver for the program, but it does not seem to work. I even erased my fingerprints and rescanned them.  That did not work though.  At first the scanner light used to light up, but nothing even shows up now.  The light does not turn on and when I try to log in, I get a messaage that says "An error occurred preventing the use of your fingerprint credentials". It's not that important, but I upsets me that I cant get it work anymore.Someone please help, please and thank you!-Jeremy













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A:HP ENVY M6 FINGERPRINT SCANNER NOT WORKING

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)How Do I Find My Model Number or Product Number  Once you have the info, use the button at top of this page titled "Support", then click "Software & drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Download the latest Validity Driver and HP SimplePass software.

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RELEVANCY SCORE 70

I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 70

Hey,

A few days ago I was on my Tecra R940 and I got series of messages re., a disconnected USB device. I didn't think much of it at the time, but since then my fingerprint scanner has stopped working.

I can't login via fingerprint scan, and when I run the Fingerprint Utility, it says, "Failed to connect to the sensor".

I've run the Toshiba PC diagnostic test tool and it passed everything except the Modem test (I skipped, don't have a telephone line).

Any ideas on how to diagnose this?

Any help is greatly appreciated!!

A:Tecra R940 - Fingerprint scanner not working

Below is the output from the Toshiba PC diagnostic utility:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Date 2013/10/30 16:42:09

[PC Information]
Model Name TECRA R940
Part Number PT43GE-00G009EN
Serial Number 8C087716H
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version Version 6.70
CPU Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz
Physical Memory4096MB RAM
Hard Disk Capacity484,059,377,664 [Byte] 450.815 [GB]
Hard Disk Free Space Capacity131,957,252,096 [Byte] 122.895 [GB]
Video Intel(R) HD Graphics 4000 version=8.15.10.2712
Screen Resolution1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=6.0.1.6591
Intel(R) Display Audio version=6.14.0.3090
Network Intel(R) 82579LM Gigabit Network Connection version=11.15.16.2001 MAC Address=E8:E0:B7:08:E0:5F
Intel(R) Centrino(R) Advanced-N 6235 version=15.1.0.21 MAC Address=C4:85:08:85:03:E5
Ericsson F5321gw for TOSHIBA Mobile Broadband Network Adapter version=7.1.0.5 MAC Address=
Modem Ericsson F5321gw for TOSHIBA Mobile Broadband Modem version=7.1.0.0
Internet Explorer9.10.9200.16721
IDE Device TOSHIBA MK5061GSYN ATA Device
Ricoh SD Disk Device
ELBY CLONEDRIVE SCSI CdRom Device... Read more

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RELEVANCY SCORE 70

Hi All,  My fingerprint scanner isn't working and it says that windows hello isn't available on this device. Additionally, when I look at the driver for the scanner it says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)." I have tried updating this driver, uninstalling this driver and reinstalling it, reinstalling the chipset drivers, I have reset windows and nothing has worked. 

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RELEVANCY SCORE 70

So earlier today, I logged into my computer seamlessly with the fingerprint scanner multiple times. Then, all of a sudden, the light has stopped working and I can't login with the scanner no matter how many times I attempt it. I've opened up simplepass, and it seems to think there's no problem with it. When I try to register a new finger, it simply gives me the directions and says 0% (no "not connected" or anything like that). When I swipe my finger it doesn't recognize it, though, and it stays at 0% until I press cancel. What should I do. I've already rebooted the computer and that hasn't seemed to work.

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RELEVANCY SCORE 70

Hi. Last month, my yoga 920 glass vibes got broken (doesn't start), so I had it fixed at a repair center (still under warranty). They said that they changed the motherboard of my laptop. After the repair, the fingerprint option to open my laptop is missing. I read some related problems and solutions such as updating the system and drivers, but it still doesn't work. And under the sign-in options, it says that "Windows Hello is preventing some options from being shown." How to fix this problem? Thanks

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RELEVANCY SCORE 70

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 70

Hi -- Two problems I'm experiencing:(1) when i try to log on by scanning my fingerprint, the computer first appears to recognize my fingerprint but then asks me for my pin or password.  I cannot get it back to where my fingerprint logs me on.  (I've tried updating software and drivers.)(2) my clock is, for some reason, an hour fast.  It's set to the right time zone in the settings. Any help anyone can provide would be greatly appreciated!  

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RELEVANCY SCORE 70

Trying to get an external USB Eikon UPEK fingerprint scanner to work with my new T460p. Scanner works fine with Windows 10 Hello!, but I'm unable to get it to work for PXE pre-boot authentication (for BIOS power-on, hard disk passwords), even though I have set the BIOS to give priority to an external scanner. At the moment, only the built-in scanner works in both phases (pre-boot, Win 10). I used this scanner in the past with the previous ThinkPad (a T520), so I'm confident it's not faulty, but for some reason the BIOS is not recognising it. Is there something I'm missing? Has anyone managed to get an external fingerprint reader to work with a T460p in the pre-boot phase? If so, which model/mfr are you using? Many thanks

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RELEVANCY SCORE 70

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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RELEVANCY SCORE 70

HELP!!! My fingerprint scanner stopped working after the Windows update last week. I was able to go into my device manager and do the roll back. It worked for 2 days then stopped again. I went back in and the roll back was now greyed out so I did the update on the driver and again, it worked for 2 days. Now for the last 3 days, every time I turn on my computer the fingerprint reader is not working. Any solutions for a long term fix?

A:Fingerprint scanner stops working daily

Hello and welcome,
 
It may help others to help you if you specify what laptop, what operating system, etc...
 
Z.

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RELEVANCY SCORE 70

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 70

Recently bought a brand new Yoga 920. Fingerprint scanner worked perfectly for about a week, then suddenly stopped working. I googled some solutions and have found that if I restart the computer or uninstall/re-install the fingerprint scanner device in Device Manager then it will temporarily work again, but usually only for the next sign-in attempt. Very annoying - are there any more permanent solutions?

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RELEVANCY SCORE 69.2

Hi,A few weeks ago I received T480 and I'm very pleased with it so far. One problem I have with the laptop is the fingerprint scanner. It works good just after a reboot - I'm able tologin using it. When I suspend the laptop and trying to login the scanner is disabled (the light above the scanner is turned off) - on the windows login page the fingerprint is listed (together with PIN and notmal password) but the scanner does not turn on when I chose it as a way to login.Could someone please help me to fix the issue?Laptop: Thinkpad T480 (with the IR camera if that matters)OS: Windows 10 with the latest updates as of May 2nd, 2018Scanner driver: 5.3.3521.26Thanks,Kamil

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RELEVANCY SCORE 69.2

Hi!I use a Lenovo Yoga 720 15-inch which supports Windows Hello.  In the beginning of January the fingerprint reader stopped working for some reason. Device manager showed Driver error, which after a few log ins changed to Error 45. Then, in Device Manager, the biometric scanner fell of the visible and hidden devices lists altoghether. Since I was doing a heavy amount of work on a tight schedule I decided not to deal with such a incovninience back then. Today, I did a complete PC reinstall due to some performance issues after the April update. Unfortunately, that didn't fix the problem with the fingerprint reader, as Windows Hello still shows up as unavailable. The Biometric category in Device manager is nowhere to be found. My PC is up-to-date both in terms of Windows updates and Lenovo Driver updates. The device is still in warranty. Current Os & Build: Windows 10 Home, ver. 1803, build 17134.112 Local Lenovo Support didn't do much work, unfortunately. Also, I wasn't able to find an appropriate solution in other threads. Could anyone help me out with this issue? All ideas and advice are welcome. Thanks!

A:Yoga 720 - Fingerprint scanner & Windows Hello not working (showing up)

I don't have a 720, so I don't know if biometrics is a setting in the BIOS or not. First thing to do is update all the drivers and the BIOS using Lenovo Vantage. Once you're sure all that's up to date, then boot into the BIOS and look for a biometrics setting.
 
If it's not there, then you might want to open up the computer and reseat the ribbon cable that connects the sensor to the motherboard. If it's still under warranty, let Lenovo do it. Since there's no biometrics device listed in Windows, windows isn't seeing it for some reason.

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RELEVANCY SCORE 68.4

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

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RELEVANCY SCORE 68.4

Hello,
I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 
Thanks
Regards,

A:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.  http://dell.to/1lAGqoK
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

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RELEVANCY SCORE 68.4

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 68.4

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 67.6

Hello to you all !
I am stubbing to get the fingerprint scanner working on my Dell Latitude E7470.
I already get stuck when i want to set up my fingerprint in Windows Hello. 
I must get my finger on the reader but can wait very long before the reader recognizes a finger on the reader, sometimes it does not see my finger at all ...
I installed the latest Control Vault driver (version A.09)  from the Dell Website.
If i install the previous Control Vault driver (version A.08) i can actually get through the set up from Windows Hello (that goed not very smooth and rather slow but i manage to finish it)  and use the fingerprint scanner BUT it is very slow with recognizing my finger and sometimes it does not recognize it at all ... 
Is there a driver issue from Dell (version A.10 with Latitude E7470) or what is happening here ?
Can someone help me to get the fingerprint scanner work properly ?
Thanks in advantage for your help !

A:Fingerprint scanner not working properly Dell Latitude E7470 (Windows 10 Pro 64-bit)

Hi Daniel who ...,Thanks for posting.Here is some information you may find helpful:http://dell.to/2xWt41Ohttp://dell.to/2xWt4yQhttp://dell.to/2xX0MVi

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RELEVANCY SCORE 67.6

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you

A:Fingerprint Sensor stopped working

I think you mistitled your post. 

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RELEVANCY SCORE 67.6

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

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RELEVANCY SCORE 67.6

since this week's windows update, fingerprint stopped working. uninstalled and installed the latest driver from lenovo support, no luck device status shows :This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. this usally means incorrect driver, but updated to the latest available 5.2.3531.26having no luckany suggestions? is it a known thing ?

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RELEVANCY SCORE 67.6

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 67.6

This problem has been reported several times before, but no answer whatsoever  The fingerprint reader stopped working, apparently after a windows update upgrade I have tried EVERYTHING there is, from uninstalling and deleting the driver files then reinstalling, downgrading the drivers, rebooting, upgrading, updating chipset, video card and display drivers, updated BIOS, etc. etc. etc. and the best thing that can happen is for it to work a couple of times and stop working again... it is a less-than-a-month-old computer and it seems  MANY users are having this problem....I already ran Lenovo Diagnostics tool, Lenovo system update tool, Microsoft's windows update and have latest definitioins for everything, Microsoft trouble shooter recognizes the problem but can't fix it. the only thing I haven't tried is downgrading my windows 10 to a previous version... computer: Lenovo Ideapad Flex 5 Model 81C9Processor Intel Core 17-8550U @ 1.80GHzOperating system: Windows 10 Home 64-bit  Ver. 1803 Synaptics WBDI driver version: 5.5.2613.1050 Intel(R) UHD Graphics 620 ver. 23.20.16.4973 BIOS version 4QCN43WW(V2.07) Thanks for any help I can get to solve this annoying situation

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RELEVANCY SCORE 67.6

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 67.6

The fingerprint reader on my T470 has been a little glitchy since I bought it - occasionally doesn't work, but usually resolves if I restart it. Just performed some sort of update, though, and since then the fingerprint reader hasn't worked at all.  I had to go back and figure out what my password was, which took a while since I've never used it before.Any ideas? I am not a computer person, so if I can't fix this really easily I'm going to have to get it repaired (it's still under warranty).

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RELEVANCY SCORE 67.6

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 67.6

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 66.8

So lenovo replaced my motherboard because of a defect HDMI port. The HDMI works, but now my fingerprint reader isnt responding. When trying to add or remove fingerprints in win10 settings... nothing happens. In form of no windows or program starts. No error in device manager, and Synaptics WBDI (SGX enabled) has no errors. Fingerprint reader is enabled in bios. Tried uninstalling and reinstalling drivers. Noe effect... Help?

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RELEVANCY SCORE 66.8

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 66.8

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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