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P50: Fingerprint scanner stopped working

Q: P50: Fingerprint scanner stopped working

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 200
Preferred Solution: P50: Fingerprint scanner stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 72

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

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RELEVANCY SCORE 72

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 72

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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RELEVANCY SCORE 71.2

my hp envy notbook fingerprint scanner not working
 

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RELEVANCY SCORE 71.2

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 71.2

Does anybody have a clue how to get the fingerprint scanner to actually work ? - in all the time I`ve had this laptop  it`s NEVER really functioned  properly. 1. It keeps  losing its registry settings  - & I  find myself constantly having to uninstall it and scan  for thedevice again  just to get it to even light up. 2. it point blank refuses to take a fingerprint scan, - according to it , the sensor is either too dirty , I`m moving my finger too fast  or  using the "wrong" stroke when  scanning. if its such a unreliable  device - why  even include it in this  otherwise excellent laptop? - I have no issues with the actual machine itself,  other than its  running the awful windows 8.1 operating system  - which I find is bugged beyond belief- I`d really much have preferred to buy this  laptop with windows 7  on it but thats  another story entirely...sigh. Back to the fingerprint scanner - has ANYONE got it to work?

A:HP Envy fingerprint scanner not working

Hello @demotricus, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are not able to get the fingerprint scanner to work on your notebook computer, I would be happy to assist you in this matter! To configure the fingerprint reader, I recommend following this document on Using HP SimplePass Fingerprint Reader (Windows 8). This should help to setup your passwords and use the fingerprint reader for login and website passwords. For further assistance, I will need to know: The Product and Model Number of your notebook computer.If your computer has completed all of its important Windows Updates.If you have updated your HP drivers using the HP Support Assistant.If this is an on-going, or recent issue. Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards

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RELEVANCY SCORE 71.2

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 71.2

hello, my fingerprint scanner also stopped working also after the win 10 installation. it used to respond to touch, but not anymore. whenever i try updating the drivers, i'm told i have the most recent driver but the reader is still totally off.the driver i have at the moment is (WBF)(PID=0018). i hope there's a way outta this too

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RELEVANCY SCORE 71.2

During the setup of the laptop, Windows Hello instructs me to place my finger on the scanner - when I do that nothing happens. I have attempted this multiple times and tried reinstalling the drivers with the same results - nothing happens. Am I doing something wrong here or has anyone had this same experience?

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RELEVANCY SCORE 71.2

Hello, I've had my Hp envy m6 notebook about a year now and I recently cleaned it out to make it run faster and fix up some other stuff. On accident, I believe that I uninstalled the program entitled 'Validity WBF DDK'.  Immediatley i realized that my fingerprint scanner was not working.  I went into the HP Utility Center and reinstalled the driver for the program, but it does not seem to work. I even erased my fingerprints and rescanned them.  That did not work though.  At first the scanner light used to light up, but nothing even shows up now.  The light does not turn on and when I try to log in, I get a messaage that says "An error occurred preventing the use of your fingerprint credentials". It's not that important, but I upsets me that I cant get it work anymore.Someone please help, please and thank you!-Jeremy













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A:HP ENVY M6 FINGERPRINT SCANNER NOT WORKING

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)How Do I Find My Model Number or Product Number  Once you have the info, use the button at top of this page titled "Support", then click "Software & drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Download the latest Validity Driver and HP SimplePass software.

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RELEVANCY SCORE 71.2

Hi

I have a problem with the login process for Windows. A while ago (nearly a year now) I installed a USB fingerprint reader and this worked fine for a while when all of a sudden it appeared to stop working on the login page. It turns out that if I scan my fingerprint within the first 2 seconds of the login page appearing then Windows recognizes the device and allows me to log in using biometrics, if I try after the 2 seconds then it doesn't work and I have to use a password. I really don't understand, the device is recognized, working properly and even if it doesn't work for logging in then I can still access biometric settings and everything as if it was completely fine.

I'm presuming that this is a driver conflict somewhere that during the loading process something happens after 2 seconds that prevents the fingerprint reader from operating correctly but how do I find out what?!?!?!

A:Fingerprint scanner not working unless you're very very quick!!!

Welcome to Seven Forums MK303. You might try resetting the fingerprint reader.

How to Reset a Fingerprint Reader

If no help, I'd suggest trying a clean boot to see if an application is interfering.

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

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RELEVANCY SCORE 71.2

Fingerprint scanner for HP Pavilion dv6-6047cl laptop (Windows 7) was still working after install of Windows 10, but then stopped working when Smart Friends initiated a clean install of Windows 10 to fix Office (which was acting wonky). I have downloaded and installed various drivers, including those on HP website associated with my laptop model,  the lenovo driver, and the driver HP Tech Support told me was the specific driver for my laptop (Validity Sensor 4.3.205.0 -- sp53369). Nothing seems to work.  Do I need to download software (Digital Persona) for it to work?  Because the tech at HP TECH Support said that the scanner would work with Windows 10 if I installed the correct driver.  I contacted HP Smart Friends and told them all this, thinking that they might no what to do next.  But the tech just mucked around for over an hour re-dowloading the same drivers I already had and a third-party software called Software Informer that I really did not want on my laptop.  In the end the tech told me that the drivers were incompatible with Windows 10 and there was nothing more he could do.  But I not very confident that the tech knew what he was doing.    Is this hopeless as HP Smart Friends would have me believe?            

A:Fingerprint Scanner not working - VERY CONFUSED!

Fear not, there is always hope. Had a similar situation with an EliteBook 2560p. After playing around with several ways and configurations, I was able to make the fingerprint sensor work with Windows Hello to log on to the machine via finger print. Do not ask me WHY it works, but this is the way the installation does work (for this machine) and as I have an image of the drive of the state before it worked, I was able to repeat the process to make sure this (and only this) is the way it works. You will need the Lenovo driver https://download.lenovo.com/pccbbs/mobiles/l67y44a0.exe and the HP driver package http://whp-aus2.cold.extweb.hp.com/pub/softpaq/sp58501-59000/sp58900.exe Please be aware that you are proceeding at your own risk. If your configuration is screwed after this, its not on my account. 1. Unistall all the current Validity and Lenovo packages2. In Device Manager remove the current Fingerprint driver AND delete it.3. W/o a reboot install the Lenovo package l67y44a0 (Synaptics WBF DDK 5011 (Advanced)4. Reboot5. Install the HP package sp58900 (Valdity WBF DDK)6. Reboot7. In Device Manager (whatever it shows there, even if it loooks good!) , update the driver for the reader by "Browse my computer for driver software" and "Let me pick from a list of device drivers on my computer". There should be only one driver to pick, called "Validity Sensors (WBF) (PID=003c)" which might differ for you. Step 7 should bring the Fingerprint reader online. If... Read more

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RELEVANCY SCORE 70.4

I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 70.4

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 70.4

Hey,

A few days ago I was on my Tecra R940 and I got series of messages re., a disconnected USB device. I didn't think much of it at the time, but since then my fingerprint scanner has stopped working.

I can't login via fingerprint scan, and when I run the Fingerprint Utility, it says, "Failed to connect to the sensor".

I've run the Toshiba PC diagnostic test tool and it passed everything except the Modem test (I skipped, don't have a telephone line).

Any ideas on how to diagnose this?

Any help is greatly appreciated!!

A:Tecra R940 - Fingerprint scanner not working

Below is the output from the Toshiba PC diagnostic utility:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Date 2013/10/30 16:42:09

[PC Information]
Model Name TECRA R940
Part Number PT43GE-00G009EN
Serial Number 8C087716H
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version Version 6.70
CPU Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz
Physical Memory4096MB RAM
Hard Disk Capacity484,059,377,664 [Byte] 450.815 [GB]
Hard Disk Free Space Capacity131,957,252,096 [Byte] 122.895 [GB]
Video Intel(R) HD Graphics 4000 version=8.15.10.2712
Screen Resolution1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=6.0.1.6591
Intel(R) Display Audio version=6.14.0.3090
Network Intel(R) 82579LM Gigabit Network Connection version=11.15.16.2001 MAC Address=E8:E0:B7:08:E0:5F
Intel(R) Centrino(R) Advanced-N 6235 version=15.1.0.21 MAC Address=C4:85:08:85:03:E5
Ericsson F5321gw for TOSHIBA Mobile Broadband Network Adapter version=7.1.0.5 MAC Address=
Modem Ericsson F5321gw for TOSHIBA Mobile Broadband Modem version=7.1.0.0
Internet Explorer9.10.9200.16721
IDE Device TOSHIBA MK5061GSYN ATA Device
Ricoh SD Disk Device
ELBY CLONEDRIVE SCSI CdRom Device... Read more

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RELEVANCY SCORE 70.4

So earlier today, I logged into my computer seamlessly with the fingerprint scanner multiple times. Then, all of a sudden, the light has stopped working and I can't login with the scanner no matter how many times I attempt it. I've opened up simplepass, and it seems to think there's no problem with it. When I try to register a new finger, it simply gives me the directions and says 0% (no "not connected" or anything like that). When I swipe my finger it doesn't recognize it, though, and it stays at 0% until I press cancel. What should I do. I've already rebooted the computer and that hasn't seemed to work.

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RELEVANCY SCORE 70.4

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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RELEVANCY SCORE 70.4

Trying to get an external USB Eikon UPEK fingerprint scanner to work with my new T460p. Scanner works fine with Windows 10 Hello!, but I'm unable to get it to work for PXE pre-boot authentication (for BIOS power-on, hard disk passwords), even though I have set the BIOS to give priority to an external scanner. At the moment, only the built-in scanner works in both phases (pre-boot, Win 10). I used this scanner in the past with the previous ThinkPad (a T520), so I'm confident it's not faulty, but for some reason the BIOS is not recognising it. Is there something I'm missing? Has anyone managed to get an external fingerprint reader to work with a T460p in the pre-boot phase? If so, which model/mfr are you using? Many thanks

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RELEVANCY SCORE 70.4

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 68.8

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 68.8

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 68.8

Hello,
I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 
Thanks
Regards,

A:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.  http://dell.to/1lAGqoK
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

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RELEVANCY SCORE 68.4

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 68.4

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 68.4

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 68.4

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 68.4

Hello to you all !
I am stubbing to get the fingerprint scanner working on my Dell Latitude E7470.
I already get stuck when i want to set up my fingerprint in Windows Hello. 
I must get my finger on the reader but can wait very long before the reader recognizes a finger on the reader, sometimes it does not see my finger at all ...
I installed the latest Control Vault driver (version A.09)  from the Dell Website.
If i install the previous Control Vault driver (version A.08) i can actually get through the set up from Windows Hello (that goed not very smooth and rather slow but i manage to finish it)  and use the fingerprint scanner BUT it is very slow with recognizing my finger and sometimes it does not recognize it at all ... 
Is there a driver issue from Dell (version A.10 with Latitude E7470) or what is happening here ?
Can someone help me to get the fingerprint scanner work properly ?
Thanks in advantage for your help !

A:Fingerprint scanner not working properly Dell Latitude E7470 (Windows 10 Pro 64-bit)

Hi Daniel who ...,Thanks for posting.Here is some information you may find helpful:http://dell.to/2xWt41Ohttp://dell.to/2xWt4yQhttp://dell.to/2xX0MVi

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RELEVANCY SCORE 67.6

I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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RELEVANCY SCORE 67.6

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 67.6

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 66.8

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 66.8

I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

A:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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RELEVANCY SCORE 66.8

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 66.8

After a Windows update, I can no longer use my finger print to sign in! It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>" This is windows Hello with Microsoft live. If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update. I tried changing the group policy settings to allow biometric sign in, but I still get the error... Please advise, this is annoying!!

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RELEVANCY SCORE 66.8

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 66.8

im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

A:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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RELEVANCY SCORE 66.4

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

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RELEVANCY SCORE 66

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 65.2

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 64

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 63.6

HP All-in-One printer/scanner will print but will not scan using any scan programs, Adobe Acrobat, HP Software, or PaperPort. When scan is started in software, scan program hangs and must be closed as "non-responding." No changes were made to computer except add several Microsoft updates since scanner last worked. Now too, when computer is shut down or change user get Device IO Notification Window - not responding. This started when the scanner stopped working.

A:Scanner Stopped Working

try reinstalling the all in on drivers

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RELEVANCY SCORE 63.6

My Epson 1260 scanner stopped working after months of no problems. Said scanner not detected, check cables etc. AFter many hours of trying many things (talked with Epson) no luck. I have uninstalled software, taken the scanner out of the device manager etc. and started from scratch several times. When I get to the point of plugging into the USB, the Windows box "Unknown device. Windows has found new hardware and is locating the software for it." Then another box "New Hardware Found. Epson Perfection 1260. Windows is installing the software for your new hardware." Then it goes back to the first box and repeats this cycle every ~7 seconds for 6 minutes! Then nothing. There are 50 or so entries of Epson 1260 with a yellow question mark under the Unknown device folder in device manager.

I have Windows98 with Intel USB.

The scanner works on another computer with Windows98, the same software and cable.

Help!
 

A:Scanner stopped working

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RELEVANCY SCORE 62.8

Hi

I have a HP scanjet 3400c. I successfully scanned one page and then when I tried to do another scan, it stopped responding. I uninstalled the software and then reinstalled it but I still can't get it to work.

I would appreciate any advice!!!

Thank you!!!

Vivienne
 

A:[SOLVED] Scanner stopped working

Hi

I just wanted to post an update. I received a private email to my problem where it was suggested that I uninstall the actual device as well as the software and start fresh again. This worked!!!!! Thanks to my saviour!

Just thought this solution might be of help to others.

Vivienne
 

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RELEVANCY SCORE 62.8

Hi, after 2 years the fingerprint scanner is not any longer found to be connected to my Carbon X1 (20A7-005KMN). What could have happened? How to attack this problem? Thanks   

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RELEVANCY SCORE 62.4

Hello all,

I bought a Memorex 48U (same as Artec) some time ago and it was working fine for about 7-8 months. Suddenly one fine day it stopped working. I get the following error:

TWAIN Error!
Failed to open the TWAIN driver.

I have been searching on the web for a while and have come across a whole bunch of people who have this problem with the same scanner. The fix that some of the forums have posted have not worked for me. One forum claimed that following fix has been recommened by Memorex tech support.
--------------------------------------
1) Disconnect the usb cable btwn your scanner & PC.
2) uninstall all the software (go to ctl-panel->add/remove programs)
3) in explorer, go to %WINDIR%\twain_32 directory... He had me delete my MEMU48 directory here... if you have a differently branded scanner, you may have a different directory?
4) in explorer, go to %WINDIR%\inf directory -- there are a number of OEM#.INF files here (where # is a number)... go to the highest numbered file, open it with a text editor... if it says MEM48U in there (for my memorex brand), then delete this file AND its associated .PNF file (for example, if you have an OEM4.INF file, you will also have an OEM4.PNF file -- delete them both).
5) Re-install the software from your CD
6) RESTART YOUR COMPUTER. (This is what I did not do the first time. Even tho it does not prompt you to restart, DO IT anyway.).
7) re-attach the scanner with your usb cable.
8) you should get the found new hardware wizar... Read more

A:Plug and play USB scanner stopped working

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