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Laptop stuck on shut down

Q: Laptop stuck on shut down

Hello. Last night my norton anti virus scan screen wouldn't close down so I stupidly shut down my computer. The computer got stuck at the "logging off" screen. I have left it ther for literally hours and nothing has happened. I trried turning it off manually which works but when I turn it back on I get the screen saying "resuming windows" then it returns to the "logging off" screen. The laptop is a Dell studio 17 and is running windows vista home premium. Please, please, please help me and make it nice and easy lol.

Preferred Solution: Laptop stuck on shut down

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A: Laptop stuck on shut down

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A day ago I left my laptop for 10 mins. Like a normal laptop it fades out and I have to move the mouse to make it come back on. Anyway after this happened I tried going on the Internet but after about 5 mins the Internet freezes and can't recover. When I shut it down it either gets stuck on shut down or log off screen and I have to manually shut it down pressing the button. This has happened before but it fixes itself. This time it hasn't and the Internet won't work and it freezes on the shut down/ log off screen. Help!

A:Internet freezes and laptop stuck either on log off or shut down screen. Help!

Hello and welcome to TSF! What is the make and model of your laptop? Have you tired cleaning out the air vents with a can of air? Having clogged air vents can lead to over heating which can result in the symptoms you are having.

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I have a Dell laptop running Windows 7 Home Premium which is stuck on the shutting down screen after I pressed install and shut down computer.

I have left it plugged in so it doesn't run out of battery and shut down.

How do I fix this?

A:My laptop is stuck on shut down screen after installing updates!

Ah, I have exactly the same problem! My Windows 7 Home Premium is an Acer though. You can view my thread for the details of my progress with this problem.

Laptop has been shutting down for 7 hours after update, please help!

Anyway, mine has been stuck for 10 hours total, so I decided to hold down the power button until it's dead. Not a very good idea, but I can't think of any other way. After that, I turned the pc back on. The pc seems to run normally. But then when I shut the pc down again, it decided to install more updates. This is when things get ugly on my part. Sometime during this second shutdown update process, I got a blue screen of death. So yeah, best not follow what I did. But should you decide to hold that power button and then turn the pc back on, I recommend that you set the windows updates settings to "never check for updates" so that when you do a shutdown again, the updates won't install, thus saving your pc from a potential blue screen of death.

Oh yeah, have you ever got a "Failure configuring windows updates. Reverting changes."? I got that at least 2 times already.

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I am using Vista Professional/SP2. I'm using a thinkpad T400. Recently, when shutting down my computer, vista just stays at the shutdown screen for hours. I have tried leaving it on for an entire day and it is still stuck on the shutdown screen - i have to force a shutdown everytime. does anybody have any idea why this is happening?

A:Stuck on shut down screen

I've been helping one of my relatives who's computer has the same problem.
It's a desktop running vista SP2 I think, and I can leave it at the shut down screen for hours,
but it won't shutdown.

I'm not at their house much, but it could be a driver issue...

Or virus messing with the drivers, locking stuff down, ect...

I don't really have an answer to you problem,
but I'll post back if I find a way to fix the PC I'm working on.

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E; Drive...I put a disk in, copied some files to a CD-R....now drawer wont open

A:..E: drive drawer stuck shut

Try a reboot . .

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Tried to start my laptop, but as soon as I opened it, it has been stuck on the shutting down page. Tried to use the power button to see if it would shut off but it wouldn't.

A:Stream x360 stuck on shut down page

HI Hi @Av4. Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips. For you to have a rewarding experience, I would like to include the following link for your perusal and reference. First Time Here? Learn How to Post and More. What is your precise model of Stream x 360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?. I understand that when you tried to power on your notebook it was stuck on the shutting down screen. You tried using the power button to power it off to no avail. Please try a forced reset. HP Notebook PCs - Performing a Hard Reset or Forced Reset. Please remember to disconnect any peripheral devices such as USBs, printers, additional displays or external drives to perform this step. Please let me know the outcome. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the ?Thumbs Up? below is a great way to say thanks!  

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It's stuck on start up screen with my name and under it it says hibernating. I've tried to hard shut it down but it won't and all I can do is move mouse around on screen. Please help, and thank you.

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This is obviously not the first time I've had to wait for my computer to install updates when shutting down. But it has been stuck on update 6 of 20 for the past 30 minutes. Is that normal? I'm a bit nervous about turning the power off while it's busy. I really don't want to have to reformat as the guy who built my PC has the windows disc and I haven't backed up files I want to keep. I'm worried that this turns into something bigger than it should be. Any advice or opinions?
We're expecting to have a power outage not too long from now in our area.

A:Stuck on "Installing update 6 of 20" when attempting to shut down

Is this a desktop or laptop computer?
My wife just had 12 updates which took close to thirty minutes to complete.  This is not unusual.
The concern should be what happens if the power goes out.  If this is a laptop you will have the battery to keep the update going.  If it is a desktop the computer is going shut down without a chance to close what elver files are open at that time.

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I have a momitsu cd-rom drive that absolutely will not open unless you leave a cd in the drive.

When I have shut the drive without a cd in place I have had to shut the computer off and use a paper clip to force the drive open , then insert a cd into the tray. Then it will open as long as it is closed with a cd in the tray. (when the computer is on it sucks the drive right back in when I use a paper clip)

Also I have tried to open the drive without a cd in..
it won't open in dos, when I turn the computer on it won't open and it won't open in windows. I even tried the drive just hooked into the power supply with no i/o and it still refuses.

Do you think I can fix this thing? Software/drivers seem to have no effect. I think something must be plain stuck


A:Momitsu CD_ROM drive stuck shut unless there is a cd inside

Sounds like it's time for a new one. $20-30

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My Notebook Stream 11-r015wm with a Windows 10 operating system (which I have had for less than two months) went into sleep mode while I was away from it. When I returned I was unable to either wake the computer back up or shut it down. The screen is black and the power button is lit up as though it is still in sleep mode but as I've said I cannot get the computer to respond to anything I try. I have ALREADY attempted a hard reset but even after nearly 2 minutes of holding the power button down, it will not shut down. I do recall that it was wanting to update something shortly before this happened. Is there anything I can do to get it to shut down, restart, or wake up, short of sending it in? I need the computer for my studies and only have the weekend to fix this before my classes resume.

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The desktop has been having problems, it crashes when used extensively. Crashes after playing videos continuosly for several hours. Probably overheating. It crashed and is now stuck in repair scren. Says it could not boot, then tries repair, repairs fail and is stuck in HP recovery screen.

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My mum is having a nightmare with her computer. She initially had Vista on it then started getting error messages followed by a blue screen, she took it for repair and the guy also put XP and AVG on it. She previously had Norton on. I have been and set up her internet and email etc and as soon as we went on the internet it froze. We got an error message mentionining avgdump.exe shortly followed by a blue screen saying Windows was shutting down to prevent further damage to your computer - unfortunately the screen only stays on for 2 seconds then the computer reboots displays the blue screen again for 2 seconds then shuts down again and so on. I think the error code was 0x80000008e - as I say its not on long enough to check properly. Any ideas as my polite non swearing mother has now started swearing!

Thanks in anticipation

A:Blue Screen and Windows stuck on shut down loop

On boot up press F8 to get to the startup options screen before windows begins to load. Then go to disable automatic restart on system failure and press enter.

Next time you get a BSOD error, the system wont restart automatically, so you can jot down the error codes and any drivers mentioned.

You can also try to boot in safe mode from this menu to see if you still get the error message.

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Ok over the past week or so windows has been installing the same 3 updates every night! Windows 7 Home Premium 64Bit

So I checked to see if they failed and they were installed successfully!

I have ran 3 different MS Fixit things to no avail. I have tried to update the PC manually however it does not go past 0% on installing the updates it just says preparing updates.

I tried adding 2 optional updates to make it 5 and manually clicking update however it sticks on 0% downloading updates.

I am usually pretty good at troubleshooting and fixing PC problems however this one I am defeated! I do not want to restore if possible, will this take away ANY of my files e.g work I have done I have never had to do it before!

However if someone can suggest a fix without having to restore that would be great!

Thanks in advance!

A:Windows Update - Installs Same Updates On Shut Down - 0% Stuck

Ok something new,

I tried some more fixes I found online I tried deleting the contents of the C:\Windows\SoftwareDistribution folder to no avail.

And also ran a program which reinstalled WU and all its .dll's etc.

Now I have a different problem it wont search for updates it says searching then stops and say error "8008005".

Tried disabling AV and FIrewall (Avast, Comodo and MBAM) and ran scans on all of those including SUPERAntiSpyware.

I only have one system restore from around 5 days ago when the updates were just reinstalling and i had no errors.

Should I restore to that or try and fix this error (which i have been looking how to with no luck!)


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The title tells the sad tale. I know I can "repair" using the XP Pro installation disk that I have. However, the computer will not boot to the CD drive. Is there any way I can access BIOS so I can change the boot order?

Other advice will be welcomed!


A:Computer shut down mysteriously and now stuck with "NTDLR" missing

<<However, the computer will not boot to the CD drive.>>

Explain, please.

Can you get in the BIOS?

Can you boot into safe mode?

System manufacturer and model?


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I found new icons on my desk top. The look like something from Mircosoft but I know they are not. It keeps tell me that I am infected and that I have to download Ultimate Antivirus 2008 and takes me to a site that looks like a MSN page. I can not get to my control panel and it would not let me complete the ZoneAlarm install.

Here is the Active Scan Report:;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-08-12 11:43:25
Description Version Active Updated
McAfee Internet Security Suite 2007 8.1 No Yes
McAfee VirusScan Plus 12.1 No No
Id Description ... Read more

A:Advanced Antivirus Icon, Programs Shut down Computer gets Stuck

I posted this on 8/12 with no reply. Thanks for your help.

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Pentium(R) CPU 2127U @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3965 Mb
Graphics Card: Intel(R) HD Graphics, 2046 Mb
Hard Drives: C: 452 GB (383 GB Free);
Motherboard: Dell Inc., 0FXP6Y
Antivirus: Avast Antivirus, Enabled and Updated

After doing a search for my problem, I still don't know where I should start in trying to find out what is causing the laptop to no longer recharge while in use. I normally use the laptop plugged in, so I may have contributed to this by not having the settings correct. While looking around, I did find the box that says the battery is OK, with a big check. If I am going to need to remove the battery, please include detailed instruction because I have never opened anything in the case. Also, I have seen reference to the BIOS and I will need detailed instruction if I have to check that. Thanks for your help!

A:Dell Laptop, battery won't recharge unless laptop shut down

You appear to have a 2013 - 2014 era Dell laptop.
What is the model name and model number and 7-character service tag number on it?


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I have an HP Probook 4540S.

I don't use it that often and when I put it away, I make sure the battery is at 100%.

Today, I went to use it, and it would not power on.

I plugged in the A/C adapter and it powered up and showed the battery at 0%.

I called HP and they said that is normal and if I'm not going to use it for more than a week, to remove the battery.

I went to the HP forum, and they said just the opposite- The Mod said it has to be a software problem or a crappy battery.

Which is correct and would removing the battery when not using it be okay?



A:Laptop battery draining when laptop is shut down

Batteries do lose a certain percentage while being shutoff, usually 2-3% but it can be higher. The battery could be completely normal or it could be going bad. Typically this is from heat or poor charging habits (don't worry, everyone does it).

Here is a link to help you better understand laptop battery usage:
BatteryCare - Proper laptop battery usage guide

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Hi everyone.
2 questions:

1) My windows 7 stuck at "shutting down". Doesn't matter if i'm restarting or shutting down. If i don't touch it, then i get a BSOD after about 10 minutes.

2) every once in a while i have no connection to the internet. If i troubleshoot, windows says there's a problem with my local area connection, but doesn't fix it. Only if i restart, and then troubleshoot, it resets my "local area connection" and everything's fine. I remember in windows xp i would just press "disable" on the local area connection, and the enter again, and it would restart it automatically. But i have no idea how to reset it manually.


A:2 questions (stuck at "shut down" and local area connection trouble

Post up the BSOD file in our Crashes forum for expert analysis: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

Until then work through these Troubleshooting Steps for Windows 7 to establish a Clean Boot, scan the logs for repeat errors to google, utilize System Resources to find solutions to problems. I would also test my hardware to get that out of the way.

Check optional Windows Updates for newer drivers or hotfixes after enabling Automatically get recommended drivers and updates for your hardware. If no newer LAN driver is offered then check the device's Support Downloads webpage for newer or another to try.

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I've had this problem for 3 days now, and I'm frustrated beyond belief. Whenever I go to shut down my computer, I'm always stuck in "shutting down" or "restarting" with the circle loading animation playing below it. I'd leave it on throughout the whole day, and the computer would just never turn off, forcing me to hold the power button every time.

I need some solutions, because I've already tried a lot of things

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My windows 7 Asus Eee Pc 1005HA netbuk was stuck on windows startup repair, after the repair when i click Finish it shut down automatically.

A:Windows 7 stuck on Windows start up repair Loop then shut down

See if these steps will help you Troubleshooting Windows 7 Failure to Boot

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Hi Everyone!
I've got an issue with my Dell XPS m1730 laptop. For some reason Windows automatically locks up out of a blue and I've got to do a force shut down to unfreeze it. So my laptop did it again last night which meant having to do another force shut down but now it is stuck on the Dell screen. I followed the tutorial here by taking the battery out and holding in the power button in for a few seconds but this solution is no longer working and the loading bar gets to 75% or less and does nothing. I've been told this is a bios issue and I got told to downgrade from A11 to A10 but the problem has not gone away. I am starting to think it is a graphics card issue due to Windows locking but I am not sure. Has anyone got any advice what this could be?



A:Dell m1730 stuck on Dell screen since doing a force shut down.

Manged to get it to load now but I still think it is a graphics related issue. I think this because the dark colors look blocky and blinking plus the font looks corrupt.

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Just as the title suggests. After i press restart, it's stuck at "shutting down" for about 10 minutes (looks idle), and then there's a momentary BSOD and a restart. After it restarts, it gives me the option to start windows normally or in a safe mode.

My OS is W7 64 bit.
Quad core 2.5GHZ
Gforce 560 2GB


A:Stuck at "shutting down" after i press restart/shut down.

We need the .dmp files from a:\firefox downloads\

You should really have them set to save in the default location...

Dump Files - Upload to SevenForums

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This thing is happening since i install the latest update for windows 7 ultimate. my laptop suddenly off it is like if i just unplugged it. i dont think its because of overheat or problem with my power supply. this is because i open my other os (linux) (same laptop) its operate just like normal. but when i change to windows its suddenly off when its come to windows load ( that square shape-like for windows). now i format everything and change to windows 8. yet the problem still the same. i cant even open my new os. its just off when its comes to load to start windows. this is happening frequently.. i have to press power button more then 20 times.

pardon my english.


A:laptop just shut/off

Am I understanding you correctly? So, you have a dual boot arrangement and when you use Linux, it works fine but when you try to boot to a clean install of Windows 8, it shuts off immediately? Now, if you are really trying to say that it was working on Linux (previously), and now it does not work on Windows 8, then it could possibly be coincidence or a recently developed hardware issue. Now, if you want additional help, please provide the name and model number of your laptop. Also, do you eventually get into Windows 8 after pressing the power button 20 times?

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When i tried to open a program it didt worked. Only cursor loading and nothing. Then i tried google and ddint worked too. I decise ro shut it down and on the start menu the comand prompt and other icons

wEre blank and it didnt shut down so i holded the power buton but it still flashes.what to do? Black screen with cursor at start up

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I have been having shut down problem which I think are caused by spyware. I have updated and run Spybot and Adaware and things are OK at firest but the problem comes bace. At the moment Rundll is still running when I try to shut down. I close that but still have to turn off by the button.

What is Rundll, do I need it or should i delete it?


A:Laptop won't shut down

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Hi i am having a problem with my laptop in that every time i can't shut it down. Everytime i try i get a message saying that a program called SW? is not responding and the laptop will not get any further. Therefore i have to turn it off without a proper shut down.

If anyone can help me to identify what SW actually is and suggest a solution i would be very greatful.

A:Can't shut laptop down!

Do you have a camera plugged in?
Did you add any hardware or software recently?
You might need the assistance of the security team, note the words in red above .."first steps".

In the meantime, try http://www.pandasoftware.com/products/ActiveScan.htm

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My company sent an update through and my computer started to run slowly but still ran so I ignored it.  I came home to log in through our VPN network and my computer was running pathetically slowly so i closed everything and tried to shut down which was 25-30 minutes ago. It is still showing a blue screen showing it's working on logging me off.  Any Advice?
Should I hold the power button to force it to shut off?  Should i leave it plugged in until I can get it back to my work network?

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Hello guys!

I've got a problem with my Asus laptop. When I try to shut it down,after a while only the display turns off, while the laptop stays on forever (I can hear the sound of it working and the light which shows the state of the computer is green). It looks as if it were asked to sleep,except that I can't turn it on; all I can do is keep the power button pressed so I turn it off forcedly.

This also happened 2 months ago and there's something common between the 2 situations. This error occured right after I performed a clean with CCleaner. I've just uninstalled CCleaner but the problem won't disappear.

If you could help me,I'd me very grateful. Thanks in advance!

A:Laptop won't shut down

remove the battery, power on just on power supply.
go into power saving options and check if power button is set to sleep once pressed, either on "plugged in" or "battery" and change accordingly.

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My laptop won't shut down. It just remains functioning even after I try to turn it off. Does anyone know what's the problem and how to fix it? By the way, the problem only ocurred recently. I'm running on Service Pack 1. Thanks.

A:Laptop Won't Shut Down

Hi willkong,Please could you give us some more information about your laptop, eg. make, model etc..Thanks,Charles

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Hello, there. I'm working on a computer and when you shut it down it turns off and then turns right back on. It's a HP Pavillion dv2000 running XP. I'm going to post the hijack this log file for someone to check out. When I ran a virus scan, it had 2 People PC/Branding spyware & alot of tracking cookies. I tried updating the BIOS but it didn't change anything. I appreciate any help!!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:16:47 PM, on 1/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Progr... Read more

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Hi I have a laptop and just two nights ago I was unable to shut it down. It says shutting down but when I got up the next morning it was still shutting down. I also can not get my task manager working I press ctrl+Alt+Del and select Task manager but nothing happens.

It is a Dell Studio 17 running windows 7. I have been pulling out the battery to turn it off and I know that cant be good but its the only thing I can think of.

When it starts up it gives me an error about a corrupt file for PDANET. I have started it in Safe mode and it shuts down fine.

My anti virus is the latest Norton Internet security.


A:Laptop will not shut down

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my laptop will not shut down with this windows8 now when I close the lid.

A:laptop shut down

This is also happening om my desktop. I also get a 'winlog.exe' error at shutdown. The OS shuts down but my computer hardware keeps running [fans, disks, etc.] I'm getting rid of Windows 8 RP before it ruins my entire PC. II also now have no faith in Microsoft getting this utter nonsense fixed before release. I'll be Window 8 a miss when it comes out. It's a piece of junk.

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pls help me to fix this annoying problem my laptop dont stop to shut down from time to time

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I have an Acer Aspire 5613 with Vista.

I've been trying to find a solution to this problem for a couple of weeks. It started when I tried to download the latest Windows updates, they downloaded ok but when the install started the laptop hung. I have re-tried this a number of times but always with the same result. I haven't been able to switch off my laptop normally since and I have to force stop it instead.

I tried running my anti-virus and malware scans but they caused it to hang as well. I switched to safe mode and managed to run the scans successfully but nothing untoward was found.

At the moment, I can use the internet and email without any problem but the laptop hangs whenever I try to download anything or open the control panel.

I had some over heating issues recently which caused random shut downs but I gave it a good clean and haven't had any reccurance of the problem since.

Any ideas?

A:Laptop won't shut down

Have I posted this in the right forum?

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Hello guys!

I've got a problem with my Asus laptop. When I try to shut it down,after a while only the display turns off, while the laptop stays on forever (I can hear the sound of it working and the light which shows the state of the computer is green). It looks as if it were asked to sleep,except that I can't turn it on; all I can do is keep the power button pressed so I turn it off forcedly.

This also happened 2 months ago and there's something common between the 2 situations. This error occured right after I performed a clean with CCleaner. I've just uninstalled CCleaner but the problem won't disappear.

If you could help me,I'd me very grateful. Thanks in advance!

A:Laptop won't shut down

Quote: Originally Posted by flaviumanica

Hello guys!

I've got a problem with my Asus laptop. When I try to shut it down,after a while only the display turns off, while the laptop stays on forever (I can hear the sound of it working and the light which shows the state of the computer is green). It looks as if it were asked to sleep,except that I can't turn it on; all I can do is keep the power button pressed so I turn it off forcedly.

This also happened 2 months ago and there's something common between the 2 situations. This error occured right after I performed a clean with CCleaner. I've just uninstalled CCleaner but the problem won't disappear.

If you could help me,I'd me very grateful. Thanks in advance!

Hey,first of all, make the laptop automatically shut down. Set for example 2-3minutes and see if the computer turns off itself

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Hello i own a toshiba satellite L300D with vista 64 bit on it.
Actually this pc is unable to shut down at all. I click on shut down and it just ignores my request and it stays alive without even doing anything. So yeah i dunno where to look. I took a look at the processes yet they seem quite legit. =) thanks in advance.

A:Laptop won't shut down

This is a tempory solution until somebody posts a fix but try this:

1. Start + R (opens "Run...").
2. Type "cmd" and click "OK".
3. Type on cmd "shutdown".

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I have an Acer laptop running XP SP-2
This evening I was having a minor problem with a game so I closed it and then went to "Start" > Turn Off Computer then in the dialog box clicked "Restart".
It got as far as the blue screen that says windows is shutting down the nothing happens. I have pused the on/off switch, done "ctrl+ald+delete" Nothing.
I have also closed the screen and when I open it 5 or 10 minutes later still at the same point in the shut down process.
What would happen if I remove the battery from the unit and remove the AC power??

A:Laptop won't shut down

When you hit "ctrl+ald+delete" were any processes running that you could stop?

You have anti-virus software running on that computer?

Guess you're left with no other choice but to remove the battery. Sometimes a simple restart is all that it takes. You could also try a reset to last known config or system restore to an earlier point in time. Then you should upgrade to SP3.

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don't know why my laptop suddenly cannot shut down since a few weeks ago.
when i press start to shut down my laptop, it only turns black and give no respond until my power running out of battery.
i had try to use task manager to see if there is any program is running, but there is no program is running when i'm going to shut down my laptop.
can anyone help me to solve this problem?
my laptop didn't shutted down for a few weeks already.

A:Cannot shut down laptop


go to this webpage and scroll way down to Shutdown tweaks...to try to fix this nagging problem with pc shutdown problems.


also the above webpage is microsofts troubleshooter tips for shutdown problems

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Hello guys!I've got a problem with my Asus laptop. When I try to shut it down,after a while only the display turns off, while the laptop stays on forever (I can hear the sound of it working and the light which shows the state of the computer is green). It looks as if it were asked to sleep,except that I can't turn it on; all I can do is keep the power button pressed so I turn it off forcedly.This also happened 2 months ago and there's something common between the 2 situations. This error occured right after I performed a clean with CCleaner. I've just uninstalled CCleaner but the problem won't disappear.If you could help me,I'd me very grateful. Thanks in advance! 

A:Laptop won't shut down

Were you using the registry cleaner in CCleaner?
Please download MiniToolBox to your desktop.
Right-click on MiniToolBox.exe and select Run as Administrator.
You will see an image like the one below.

Click on the following checkboxes only:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
I understand that doing the hard shutdown was your only option, but if there were applications still running files could be damaged.  Please do the following to make sure you don't have an corrupted files.

Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb and then type cmd in the Search programs and files box.
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
This will open the Elevated Command Prompt, it will look similar to the image below.

Type in sfc /scannow and then press Enter to start the scan.  Please notic... Read more

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Need help to restore use to my brother's laptop. Running XP . There are 2 buttons he can access. bios and system start up he said, F2 and F12, I believe.

Can not get to MBAM. Gets blank screen. Can his drive be saved or does he need to get new one. He has access to another computer, can he download virus killer to thumb drive and fight back?

Your site helped me remove Security Tool from another computer recently, so I am back. Thanks in advance. Need detailed instructions to pass on. I am cross country and can not do it.

A:AV 8 Shut Down laptop

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for postin... Read more

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Hi, I own a Toshiba laptop, and when I try to shut it down by the start menu nothing happens also when I try crt+atl+del, it doesn't recognize it either. What can I do?


A:Laptop won't shut down

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My laptop will not shutdown, hibernate or sleep. But it restarts.

A:laptop will not shut down

Would be very helpful if you told us the model of your laptop and what kind of Win 7 you have installed for a start as without any information it's very hard to help

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Have a gateway m-6848 with vista 64. after a year of operating perfectly, it suddenly will not shut down or re-start. Haven't changed anything other than to install norton 360. Should be noted that just prior to this the battery light came on(And stays on) and apparently I'm "not charging". Not real computer savy and would like any input. Thanks Jim

A:Laptop will not shut down???!!!???

Kind of confused
How do you know it won't restart, if it doesn't shut down in the first place??

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My laptop is shutdown at 48% of battery charge.When i plug in charge it start charge from 6%.what is the problem?Is battery is not working?

A:Laptop shut down

Hi karthikeyan7296 See here for info on how to calibrate your battery.

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i have a hp pavilion ze2000 laptop i recently reinstalled window xp but know the thing keeps running after lid is closed when it is opened back up it states..... the driver for quick launch buttons is preventing form shutting down properly. may need to update driver.....problem is how do i do this

A:Laptop Does Not Shut Down

First thing I would try is to see if in the Power Management the computer is set to turn the computer off when then lid is closed.Next I would go to the HP site and look for current updates. Did you install the HP drivers when you re-installed Windows?Software & Driver downloads

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why is my computer shutting down by itself after about 15 minutes?  just started doing that the last 2 days.

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