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Lenovo Y510p graphics break during gameplay

Q: Lenovo Y510p graphics break during gameplay

Hi all. I recently obtained a used lenovo y510p from a friend with the following configurations. Windows 8.1 ProSLI capable with 2 geforce 750M cards6gb RAMItb Hard disk2gb dedicated video memory. It plays games at decent speeds with medium settings but I get different errors from each of the 3 games I've tried. For dragon's dogma dark arisen, the game suddenly slows down for a few minutes and picks up speed again after a few (maybe 5) minutes. With mass effect 2 the game screen hangs, while sounds and music continue as normal. ctrl alt deleting and pressing esc will make the game proceed as if nothing ever happened. Finally, for the witcher 3: wild hunt, I get the windows display driver has stopped responding error. The games are properly purchased and as far as i know, so is the OS. I've tried all nvidia display drivers between and including 347.09 to 364.72. I've tried closing all other apps, and ending all nv processes in the task manager. I've also tried different power plans and different nvidia power management modes. I've been monitoring the temp with HWmonitor and it usually tops out at around 81c which I understand is fine for this particular laptop. I even have a targus chill mat to help regulate the temp. Lastly, I've spoken to my friend and he doesn't remember having those issues at all, but he never managed to game with the laptop very often. Any help would be appreciated, this is my first lenovo product. I pereviously owned a dell xps.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Y510p graphics break during gameplay

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 73.6

I currently own a Lenovo Y510P which is unable to run several graphically intense programs due to this error:?Application has been blocked from accessing graphics hardware.?Graphics Cards SpecsExtra PC InfoPrograms which trigger this error have been CSGO, Overwatch, and more. These applications are unplayable - they run for a short period before quitting, often a few seconds or a minute after loading the main game. Furthermore, Firefox has also been able to trigger this error, but very rarely.  Solutions Tried:Re-install graphics driver manually (No Change)Run games and programs in compatibility mode. (No Change)Underclock GPU to increase stability/lower temps. (No Change)[Fix which used to assist CSGO:](https://www.reddit.com/r/GlobalOffensive/comments/4b0i8t/technical_difficulties_playing/)

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RELEVANCY SCORE 73.6

Hi all. I just bought my Y510P from a guy on craiglsist who had barely used the laptop. (Like turned it on once and then put it in the corner for a year and a half)  When I got it, the guy had restored everything to the factory settings which was just Windows 8.1. My first problem is that the computer keeps defaulting to use the HD 4600 instead of the 755M that I have set as the default graphics card in NVIDIA Control Panel. I disabled the 4600, but then the computer was super slow. Any idea why this is happening? My second problem is that I can't find anything to speed up the fans so that the computer will automatically overclock the i7. I'm tempted to slowly force it to overclock and have the fan speed increase with the temperature, but I'm afraid that I'm going to break something that way.  If anyone knows of a way to control the fan speed then that would be great. Thanks. Computer specs: Lenovo Y510Pi7-4700MQ8GB RAM1TB HDD24GB SSD (PCIe)Intel HD 4600 Graphics and GT 755M

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RELEVANCY SCORE 72.8

Hey Everyone, I've recently noticed my laptop slowing as I played games like h1z1 on the lowest setting. Eventually, I would get error messages about my GPU when the game would crash. I noticed my drivers were out of date and SLI was also not enabled. I have since updated the drivers and enabled SLI but I still get many of the same problems.  The laptop has two GeForce GT 750M's. I downloaded MSI afterburner and it shows both graphics cards at 135/405MHz at rest. But while gaming, the second graphics card remains at that same amount and relatively the same temperature while graphics card number one goes to about 1058/2499MHz and 75-90 degrees C temperatures. I've also taken out the ultrabay with graphics card number 2 out and put it back in to make sure it wasn't loose. I honestly don't know what any of the data really means, but I'm really hoping to get this fixed. Any help would be greatly appreciated!! Let me know if I can provide any more information!

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RELEVANCY SCORE 72

Hi All, I have a Y510p with GT 755m graphics and i've had it around 2 years now with no problems. Just recently when trying to play games I just get a black screen when game boots. Some games then crash, others just remain black screen. Sometimes i get a message that "blahbla.exe has been blocked from accessing graphics hardware", sometimes i get nothing at all. I have tried 6 different versions of the appropriate drivers, I have tried reinstalling windows and checking as many settings are right as i can think of. Now i turn to you to ask why my graphics card might be **bleep**ting the bed every time i launch a game. Many thanks for any suggestions in advance.

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RELEVANCY SCORE 71.2

I got my graphics card replaced during my warranty because there were some issues with it. Now the computer will not start up unless I turn off the graphics card from the config and remove my second graphics card. It can only use the intel HD graphics card.

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RELEVANCY SCORE 68.4

Will the laptop charge and work like normal if I use the 120w charger instead of a 170w one?  Or do I need the 170w charger whether I want to game or not? I dont want to remove my SLI card. 

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RELEVANCY SCORE 56

I bought a Lenovo G51 back in March to play games, and I could swear it is well in the realm to play them, it is 8GB RAM, AMD A8-7410 with Radeon R5 graphics and 1GB VRAM and the 900~GB HDD can go up to 2.2 GHz, I swear it's in the realms to play games like GTA V and Fallout 4, but it crashes all the time, so I just figured I may have to wait for a new comp, but I recently tried to play Guild Wars 2 which is a much less demanding game, and it gave me the same stupid messages when it crashes, usually along the the lines of Graphics Driver has stopped responding and recovered or game.exe has been blocked from accessing Graphics Driver, any help would be very well appreciated and I'll give any extra info I can if requested.

A:Lenovo G51 crashing during gameplay?

I bought a Lenovo G51 back in March to play games, and I could swear it is well in the realm to play them, it is 8GB RAM, AMD A8-7410 with Radeon R5 graphics and 1GB VRAM and the 900~GB HDD can go up to 2.2 GHz, I swear it's in the realms to play games like GTA V and Fallout 4, but it crashes all the time, so I just figured I may have to wait for a new comp, but I recently tried to play Guild Wars 2 which is a much less demanding game, and it gave me the same stupid messages when it crashes, usually along the the lines of Graphics Driver has stopped responding and recovered or game.exe has been blocked from accessing Graphics Driver, any help would be very well appreciated and I'll give any extra info I can if requested.

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RELEVANCY SCORE 56

I bought a Lenovo G51 back in March to play games, and I could swear it is well in the realm to play them, it is 8GB RAM, AMD A8-7410 with Radeon R5 graphics and 1GB VRAM and the 900~GB HDD can go up to 2.2 GHz, I swear it's in the realms to play games like GTA V and Fallout 4, but it crashes all the time, so I just figured I may have to wait for a new comp, but I recently tried to play Guild Wars 2 which is a much less demanding game, and it gave me the same stupid messages when it crashes, usually along the the lines of Graphics Driver has stopped responding and recovered or game.exe has been blocked from accessing Graphics Driver, any help would be very well appreciated and I'll give any extra info I can if requested.

A:Lenovo G51 crashing during gameplay?

I posted this in the wrong section, can this be deleted so i can post it in the B and G series

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RELEVANCY SCORE 55.6

I bought this laptop (Y510P) like 3 years ago and now i wanted to add a SSD to msata slot but when i opened it i couldn't find the slot.. I mean, **bleep**? So i guess i can't put any ssd there?     

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RELEVANCY SCORE 55.6
RELEVANCY SCORE 55.6

Does anyone know the combination for Pause Break button on Leveno Yoga 2 laptop? I have tried the Fn + Home but didn't work. I use a software for work that requires a Pause Break to get through the initial logging on. Thank you in advance 

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RELEVANCY SCORE 55.2

Hello, can i use for M.2 SSD A-Data Premier Pro SP900 128GB [ASP900NS38-128GM-C] ?

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RELEVANCY SCORE 55.2

I have the Lenovo Y510P and recently when I opened it to clean the fan I noticed there is a SSD slot which is empty in my case.  (SSD slot on the bottom right of this picture)?   I looked online a bit and I want to know if I buy one of these SSD from ebay will they be ok?First productSecond Product And will I be able to run my windows and some applications with the SSD and have the rest of my files in the HDD? I appreciate all the help!Mahan

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RELEVANCY SCORE 55.2

Hey, I bought Lenovo y510p laptop like 2 weeks ago. It is the SLI version of the y510p. The laptop worked just fine when I was playing with it, ran CSGO and Skyrim on Ultra settings over 60 fps. Couple days ago, my friend broke my charger, and I went to Walmart to buy a new one. I bought the Duracell charger which is 90 watts and it was compatible with my laptop. Then I plugged it in, and tried to play csgo but the fps was like from 5 to 15. I have no idea how this happened. I also took off my battery and just tried to play it without it and just charging the laptop, and when I opened csgo the laptop shut down. I already made virus tests and there was nothing in the viruses. Please help me if you can, I really wouldn't want to send this to the warranty since it's brand new and propably gonna take atleast a month. Thank you already!
Specs:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8138 Mb
Graphics Card: NVIDIA GeForce GT 755M, -2048 Mb
Hard Drives: C: Total - 913054 MB, Free - 795269 MB; D: Total - 25599 MB, Free - 16086 MB;
Motherboard: LENOVO, VIQY0Y1
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
 

A:Lenovo y510p slow fps

My guess is that the Charger may not be compatible with that laptop....90watts yes but has it got the correct DC output.

Also you didn't say how your original charger got broken. like was it attached to the laptop at the time?

What could be happening is..when you plug the new power supply in it is not the correct power your PC expects so it disregards it and runs off the battery at lower everything. As when you take the battery out it will not run at all. Easy place for damage is where the power plug goes into the laptop.
 

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RELEVANCY SCORE 55.2

Hello guys, Im using Lenovo Y510P with the following specs:4th Generation Intel Core i7-4700MQ / 16GB RAM / Full HD 1080p 1920 x 1080 / 1TB HDD + 24GB SSD / Dual SLI NVidia GT750M 2GB / Bluetooth / CamI got this laptop from my brother, and i use it to play Counter Strike Global Offensive (CSGO) game. I have seen this laptop getting around 250fps in most of the maps in CS GO, but still I am getting only 124fps in every map with low settings. Can any of you guys suggest any tips to correct this?  Thanks in advance  EDIT: Does installing the OS on the 24 GB SSD affect the gaming performance in any way? My SSD got damaged and there is no SSD in it currently. The is only the HDD.

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RELEVANCY SCORE 55.2

Hi, I was wondering if the Y510p was limited to only 4th gen. i7 processors. I'm thinking about getting an updgrade, but I want to make sure what i get will work with the socket.

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RELEVANCY SCORE 55.2

Why there is NO  NGFF in the Lenovo Y510p laptops in Bulgaria. I'm very angry about it! I think it's very unprofessional by Lenovo to remove it. Many people that were ordered Y510p canceled their orders because of that!

A:NO NGFF in Lenovo Y510p

Does it have an mSATA slot?





Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

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RELEVANCY SCORE 55.2

Hello everybody, 3-4 days ago i rebuild my windows 10 and cleaned up my pc and I had a mistake , I downloaded bios update from lenovo website. Bios update says 3.08 but its downloaded 3.05 and my bios has downgraded 3.08 to 3.05. Now i couldnt find 3.08 anywhere and i have suddenly fps drop everygames (also with low low quality settings). I am sorry for my bad english but i thought you understand my problem. I need 3.08 bios download link. I am waiting your reply.

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RELEVANCY SCORE 55.2

My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: https://youtu.be/d1nhfJ3PUZ0So my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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RELEVANCY SCORE 55.2

As you can see in the pictures, although the SLI is active, the 2.Error Card seems to be 'disabled'. When I play games like Gta V and it looks ALT + TAB and still looks 'disabled'. All programs run on the 1st card. Even if I open the game, it runs again on the 1st card. 2. On the Scorecard, there is 'no application running on this GPU.' says. I already have FPS problems in the games. How to solve this SLI problem?


























sl?sorunu2.png ?5 KB

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RELEVANCY SCORE 55.2

Hi, i bought a lenovo y510p about.. 2 years ago.In this time my eyes start to be worst day by day.At the beginning i got a terrible headache. And now i got my eyes red that hurt.I think it is made by the matt display. Is it possible?Everytime that i use my pc, it start to hurt my eyes really quickly. Yesterday i spent just one hour and im already done.Im an university student and i need to study and program c++ and java con my pc and i cant do that if lenovo display hurt me so much.Any help? Any suggest?

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RELEVANCY SCORE 55.2

My adapter was burned, and my computer has only one graphics card.Now I want to add another graphics card so I need to buy exactly the same adapter 120W?And where I can order new adapter.I am from Israel. thx

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RELEVANCY SCORE 55.2

My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: https://youtu.be/d1nhfJ3PUZ0So my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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RELEVANCY SCORE 55.2

Hello Lenovo users! I own a lenovo y510p for 2 years now and I haven't had any problems since last week. There was a Windows 10 creators update.. After that update my laptop dramatically slowed down. It keeps overheating and overloading . In task manager the ''Disk'' tab is always at 99% and my CPU usage is verry high. When I open Google Chrome for example it just freezes and there is nothing I can do . I can only hold the power on button so it could shut down . Even ctrl + alt + del doesn't work . When I open a game .. let's say Minecraft , It doesn't freeze but it lags soo much. There is a drastical FPS drop , and that is happening  evry 5-7 seconds. As it si on 60fps , it drops to 15 , to 5 , then goes up to 20 .. 30 .. You'll say that minecraft is heavy .. well , I play Live For Speed , which is heavy like super mario .. The same happens there too. I think that my entire system gets jagged...  Is this a virus or the windows 10 creators update is causing this? Is there a way that I can clean my system and get it fixed?P.S.  Everything in my pc lags , all the folders , all the movies etc. --------Lenovo y510p notebookCPU: ntel Core i7-4700MQ   2.40 GHz - 3.40GhzGPU: NVIDIA GeForce GT 755M (2GB GDDR5)Memory:  8 GB

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RELEVANCY SCORE 55.2

Hi, I have the Lenovo Y510p i7 4th generation. I  do not use it for gaming and only need it for 4K Video Editing on Premiere Pro CC. It has the NVidia GT 755M Graphics card in it.   I would like to make it a 16GB RAM Setup.  -Which third party RAM would be most recommended by you guys for my laptop for editing? -Can i add a 8GB RAM to the existing 8GB RAM that came with the laptop or does it need to be a pair of the same company? -Can it be one single 16gb card or dual 8+8 gb cards. Any specific voltage, DDR3, MHz I should consider while purchasing RAMs.  Thanks in Advance    

A:RAM upgrade for Lenovo Y510p

Hi anamorpho,
 
Greetings and Welcome to Lenovo Community Forums!
 
As I understand that you have query regarding Memory upgrade in Y510p
According to this up to 16GB DDR3L- 1600Mhz (Support Dual Channel).
For better performance try to use 2x8GB in each slots. Not necessary to use same brand RAM in each slots  just make sure that  specs are same thats all.
And also voltage and frequency matters it should work with any brands. Still find below some Lenovo tested 8GB RAM's

RAM, DDR3L 1600 8GB, Samsung, M471B1G73BH0-YK0    |  11200504
RAM, DDR3L 1600 8GB, SK hynix, HMT41GS6AFR8A-PB     |  11201301
RAM, DDR3L 1600 8GB, Sharetronic, SM322NW08IAF         |  11201514
RAM, DDR3L 1600 8GB, Micron, MT16KTF1G64HZ-1G6E1   | 11201304

I hope the above information helped you. 
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 55.2

Hi, I have two question : 1. I bought a caddy for lenovo y510, but my Sandisk Ultra 2 ssd is only reconize as sata 2. Is there a sata3 or sata2 support? Is there any problem with caddy? 2. Also I was wondering if I can install a M.2 SSD. My laptop is still in warranty, I didn't open it. If yes, is worthy for daily use to sell my Sandisk ssd for a M2 ssd? Thanks!

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RELEVANCY SCORE 55.2

I bought one of the first Lenovo IdeaPad y510p. Having a dual gpu made for a lot of gaming fun. Yesterday, the room filled up with the smell of an electrical burn. I checked the underside the Lenovo. It had been hotter. I heard workers outside my window and figured that the smell may come from them. A few minutes later very thick smoke came out of the left air vent and made a column in the air. I quickly pulled out the power cord and battery. Luckily, the house is still standing. I understand that electronics eventually fail. Yet, this seems unsafe and dangerous. What if I weren't in the room to act quickly? There should be some way to report this. The support page to send a message has been down with an under maintenance message for days.

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RELEVANCY SCORE 55.2

I've been having this problem since I got my computer. Occasionally, while playing Call of Duty or World of Warcraft my screen will freeze then turn black over the course of 40+ seconds. I receive a pop up in my system tray when I close telling me "nvlddmkm driver stopped working". I've tried resolving the issue in the past, mostly by trying to update my graphics driver but it tells me I have the latest driver installed. This happens to many people from what I've read on the net but I haven't found a permanent fix myself.
I'm running a Vista 32-Bit OS on a Dell Inspiron 1720 Laptop.

A:Graphics stopping during gameplay

Most posts that I've seen about this issue (one here: http://forums.nvidia.com/index.php?showtopic=38941 ) suggest a complete removal of the nVidia drivers.At a minimum, I'd definitely uninstall the drivers, then search for instances of the nvlddmkm files and delete them before reinstalling the latest WHQL certified drivers.

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RELEVANCY SCORE 54.8

i have a Emachine EL1352-23e im trying to install a new graphics card to up it a little for gaming i insalled the card pluged everything back powered up window loads i put in my pass word and it freezes. i have about 10-15 seconds before it freezes with or without typing password. i called teck support for the card make ASUS by all spec they said it should work. they gave me a wab site to go to and said i needed update part of the software to make it work and still the same thing. i tried anouther diferent name brand still the same problem. im give the specs of my pc and new grphics card my be some one can help. somTech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 255 Processor, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3839 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 256 Mb
Hard Drives: C: Total - 462502 MB, Free - 353200 MB;
Motherboard: eMachines, EL1352
Antivirus: Norton Internet Security, Disablede the graphics card is ASUS HD6450 SILENT
Graphics EngineAMD Radeon HD 6450Bus StandardPCI Express 2.1Video MemoryDDR3Engine Clock625 MHzMemory Clock1100 MHz ( 550 MHz DDR3 )RAMDAC400 MHzMemory Interface32-bitResolutionD-Sub Max Resolution : 2048x1536
DVI Max Resolution : 2560x1600InterfaceD-Sub Output : Yes x 1
DVI Output : Yes x 1 (DVI-D)
HDMI Output : Yes x 1 Power Consumptionup to 75Wno additional PCIe power requiredSoftwareASUS Utilities & Dr... Read more

A:Solved: Graphics card - I'm about to break it!!!

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RELEVANCY SCORE 54.8

Yesterday I was watching a movie when my whole computer froze up. When I tried to restart I could not boot into windows. After hours of tinkering, I decided to just wipe the drive and install Windows fresh. This worked just great. I started running windows update and after a few restarts, I got the same issue.
After reinstalling windows fresh about 4 times and reinstalling all my software one piece at a time I have pinpointed the issue. Its the video card drivers.

I don't have any issues with any other software, but as soon as I try to install ANY graphics card drivers, windows will not boot. It will show the loading screen, then the screen just goes black and tells me no signal. Restoring my system will fix it, but I can't play any games or even get full resolution like this. Everything worked before, and I can't find any issue with the hardware, so I am a bit baffled.

A:Graphics Drivers break Windows?

Nothing is told about the computer itself. Is the graphics adapter on the motherboard or is it an add-in card? Make and Model of both computer and adapter?

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RELEVANCY SCORE 54.4

Hi.I am considering buying Lenovo IdeaPad Y510p,to be more specific I want exactly this model from newegg.com. This model has 5400rpm 1tb HDD which in my personal opinion is not good enough for this laptop so I was planning to upgrade it to SSD but I am not if this is possible to remove the existing HDD and replace is with my SSD as I see no HDD bay on the back of the laptop,the manual also provides no information on how to acess the HDD. There is also no information on the size of the hard disk drive on this model,is it a regular 2.5" HDD or are they using other size drive..? I have chatted with a few representatives online,but they could not provide any specific information,one of them told me that this is possible,the other one said it is not.I hope someone can provide detailed information on this matter.Thank you. 













Solved!

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A:Lenovo IdeaPad Y510p HDD Question.

hi quick5and,
 
Welcome to the Forums.
 
The official Ideapad Y510p specs sheet has not been released yet but the 1TB HDD is a regular 2.5" SATA HDD (same as the Y500, see page 38-40 of the hardware maintenance manual on how to access the HDD)
 
Other SKU of the Y510p, like this merchant, sells a hybrid 2.5" drhve (sample specs here)
 
As for upgrading the HDD to SSD, you may want to check Crucial's SSD upgrade for the Y510p or go with an mSATA drive (according to these reviews, the Y510p uses an M.2 (formally NGFF) mSATA drive).
 
Please check this pdf data sheet in the future as it will enlist the official specs for the Y510p.
 
 
Best regards,
neokenchi
 

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RELEVANCY SCORE 54.4

Hi all, I just fixed my y510p from video artifacts due to a loose video cable connection, but when I put everything back together, my trackpad no longer works, and in device manager, I had an unknown device listed that was not there before. Anyone else had this problem, or have any ideas on how to fix it? I thought it may have been a cable that came loose when I was taking the computer apart, but I checked the connections to the trackpad and they're all good. Still not working though. Thanks in advance!

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RELEVANCY SCORE 54.4

I have the lenovo y510p (59370015). It has a disk drive in the Ultrabay. Does this mean that there is no Nvidia graphics card in the laptop? If this is the case, then why are there a bunch of Nvidia files on it? If this is not the case then how do I get the card working, I see it with a Error Code 43 in device manager.

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RELEVANCY SCORE 54.4

Hi!
I recently did a scan on my Lenovo Y510p with Lenovo Solution Center and it found some critical damage and it gave me a code to give them when i contacted them, however i cant seem to find an email to contact them. What do i do?
The screenshot is in norwegian.
 
Thanks in advance.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 


























Skjermbilde.PNG ?78 KB

A:Y510P - Lenovo Solution center

Hi Kevinnor, 
 
Greetings.
 
You can call in Lenovo Norway instead.
21 95 94 60   For Lenovo & Idea products #2 
Idea/Lenovo Essential:09:00 ? 18:00 Monday ? Friday
 
Likewise, use your serial number here to check if email support option is available for your region and model.
 
Seems that the those detected errors are with the Intel Centrino WLAN card.
You can try to run individual diagnostics to verify if there is an issue and likewise updating the drivers for the wireless card can also help if needed.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 54.4

I purchased my Y510P back in Q2 2014, it was already on Win 8 when I purchased it. Everything was working fine even after the  SLI issue with  Win 8.1 which was fixed through a BIOS update that was available here in their product support page. During that time I worked more on other things and didnt really notice anything about the GPU and its update. I was able to update my laptop to Win 10 (back in Q4 2015) and I'm currently unsure if it already installed the anniversary update. Recently, I tried some few games and noticed that the second GPU seems not be working during any games I've launched. I ran Unigine Heaven Benchmark and seems that the SLI is detected, checked the device manager both hardwares are detected, and updated to the latest GPU driver. But still seems to be not working. Any help will be highly appreciated. Thanks.

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RELEVANCY SCORE 54.4

I have the same problem . I boot into windows it starts with black screen when i wait for sometime i know that the password/pin screen is there and by pressing the spacebar i get the cursor in the middle . 
As i enter my PIN i get into my desktop with the boot in sound by windows but i'm doing all this in absolute black screen . I'm at my desktop with black screen .
Ive installed new windows 8.1 in my Y510P , with the help of bootable USB and it gets installed 100% but when i restart it again starts with blackscreen !!!!HELP THIS IS VERY URGENT!!!
 
Mod's Comment: Please do not start multiple posts on same issue as this only splinters the discussion. Instead, keep your current discussion updated with any additional information. Your duplicate(s) have been removed. Thanks !
 

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RELEVANCY SCORE 54.4

Hi there. I'm just hoping that I can find the solution as soon as possible. So I tried playing some casual games yesterday and all of a sudden the game froze and the image started tearing apart. Next thing you know it, the screen went blank. So I force shut down it and reboot, but after the Lenovo logo, the screen goes blank. There's a faint glow, but there's no image or cursor. Could it possibly be that the GPU crashed and there's no graphic to power the display? Or should I try entering Recovery Mode or Safe Mode to switch the display graphic to Intel HD? Besides, how do I enter Safe/Recovery Mode since I'm on Windows 10. Any help would be much appreciated.  

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RELEVANCY SCORE 54.4

I've had my Ideapad y510p for about 2 years and recently the charger stopped working.  At first it just needed to be re-plugged in, then it needed to be plugged it at weird angles and held up to charge, then it had to be in the exact right position, with no motion.  Then it just stopped charging.   From what I've read it sounds like this may be a problem with the port, not the charger, but I've tried using a charger that fits my computer but isn't the right voltage/wattage (or w/e) and it will charge for a time, then stop, then continue to charge if I plug it into a new socket. I tested it by taking out the battery and turning it on: with the inappropriate charger, it'll still work, with the old charger, it won't turn on.   As far as I can tell, there's no physical damage to the charger, though it's possible it might have been dropped or mishandled when traveling with it.  I know for a fact I've dropped my computer several times, but I've never had charging problems immediate after, and all those instances were a good while back.   So is it more likely that my computer is the problem, or just the charger?  I still have the warranty on my laptop; if that's the problem, can I get it fixed?

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RELEVANCY SCORE 54.4

Dear Lenovo family! I have bought this laptop (Y510P) around the end of December 2013. I have just decided to write these after long time of having issues with gaming. Also tooday I have just changed my Hard drive to SSD with booting windows 10 64bit from scrach hoping that it would all come to an end however it did not. -I have updated all the software, drivers etc. I have uploaded a RAR folder including my Nvidea system information, speccy system screen shot and all the logs from event viewer.  Now here is the problem I am having. When I start playin a game (For instance CS:GO) at first it is all good:-As soon as I run the game SLI gets activated.-Fans starts getting faster and both graphic cards getting warmer.-After 10-15 minues of gameplay, game freezes, screen gets minimized for 3-4 seconds and eveything freezess then games screen comes back and another 1-2 seconds game freezes then starts back on.- Problem repeates after another 10-15 minutes of game play. What  could be the problem?Could it be CPU speed is not properly working?Could it be because of the Graphic cards? I will be waiting for your help! Thank you all!  

























Evrim system info.rar ?26 KB

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RELEVANCY SCORE 54.4

Hello everyone,  I bought a y510p about two years ago and for the first year it worked flawlessly then one day it wouldnt start up. What would happen is it would try and boot up and show the Lenovo message then go into the novo boot menu and after 1-2 in that menu it would crash no matter what option was chosen and would keep doing it over and over. It also would only do it if the A/C cord was NOT plugged in. If A/C power was plugged in it wouldnt start at all. I gave up on it for about 9 month and it sat in my closet About 3 days ago i tried it again and it booted up fine no problem, did windows updates, restarted multiple times and no problems until today where it shut down and reverted back to what it did before. Any ideas? I am stumped and believe there might still be life in it.  Thanks! 

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RELEVANCY SCORE 54.4

Hello!So my laptop is out of warranty and a few days ago i noticed that the sound quality from speakers is decreassing. I than realized that only the right speaker is functioning very poorly (i can bearly hear it and its making crackling noises). Than i reinstalled the audio drivers - nothing changed. So that must mean that the right speaker is dying! Where can i get the spare parts and which ones do i need? Thank you! Jan

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RELEVANCY SCORE 54.4

Hi Guys, I have Lenovo Y510P with Windows 10 and i recently installed a new MyDigitalSSD 256GB in the M.2 slot (instead of the 24GB cache ssd) and i'm using the ssd as my main drive for OS and programs. I'm getting reandom freezes during regular operation, I can still move my mouse duriing those freezes but that's it, it won't unfreeze unless I do an hard reset.. Those freezes happen only when the OS is running from the SSD, when I'm I run a copy of that OS from the HDD, it doesn' happen ad everything works. Before installing the ssd, every cache software was uninstalled and i even tried a fresh new clean win10 install on the ssd but the freezes still happens. I read and tried LOTS of solutions (checking for errors in the ssd, disabling SLI, disabling LPM, etc.) but nothing helps. I'm really desperate for a solution, Doesn any one has an idea on what is the problem? 

A:Lenovo Y510P with a Windows 10 on SSD randomly fre...

what i understood is that slot you got there isnt meant for a big SSD :/ so thats probably why os freezes some times it's a cache slot meant for small sized ssd cache drives if understood it right.

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RELEVANCY SCORE 54.4

Hello!The story begins 1 year ago, when I decided that I don't want my Windows OS and I want Linux. So I tried to install Ubuntu and installed it on its own, so no Windows anymore on my HDD. After that point my USB 3.0 and HDMI ports didn't work. I've tried everything on my Linux distribution(Arch Linux) and nothing works, dmesg -w doesn't even react in any way when I connect anything to any of the ports. I installed recently Windows 10 and the ports still don't work.In both Linux and Windows can't be the drivers fault, nor loading different modules in Linux.Does someone, who really understands Lenovo hardware know something of this? I've already given up, so I just want to understand what I broke during the installation of Linux. Thanks in advance! 

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RELEVANCY SCORE 54.4

I am trying to fix some things on my laptop. Everytime I enter the serial number on the lenovo website, it comes up as the number not existing. I am reading the same number off my laptop as the bios. 

A:How to find S/N or IMEI of Lenovo Y510p

Hi liberate26 , 
 
Welcome to the Community Forums.
 
I believe you have the right Serial Number as described here on how to find it .
It may be that at the moment support server is currently on update with the database as here in this recent discussion.
 
You may call in tech support for further assistance or you may send me the your SN in a private message as this should be confidential, and things you would be needing.
 
Update us as soon as convenient for you.
 
Regards
 

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