Over 1 million tech questions and answers.

Virus Possibility?

Q: Virus Possibility?

Well my parents computer got a huge virus on it a while a go and they took it into get it fixed. It seemed to be working fine but since I know a little about computers I knew that there was too much junk and stuff on it. I formated it and put windows 98SE back on it but after awhile I got an exploer problem and windows didn't load. So i formated again and put windows XP on it. It works alot better just slow because we need more RAM. I ran a norton anti-virus check and nothing came up. So i thought that problem was fixed, but it wasn't now I get a message saying "some symantec product settings have been changes by an unauthorized program. this can indicate that an attacker or virus is attempting to diable your protection." Then it goes on about your settings will be changed back and you need to restart you computer. Click ok to do so. I click ok but nothing happens. the computer still boots fine but the message still comes up. WHAT DO I DO?

Preferred Solution: Virus Possibility?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Virus Possibility?

Read other 7 answers

My computer just hung and it went back to normal and when it hung, i was doing something in IE and i heard a beep sound in the mobo. Could it be a virus?

A:Possibility of a virus?

Sometimes if your computer hangs and you press a few keys, the keyboard buffer will fill and cause some beeps. I don't suspect a virus given this info.

Read other 1 answers

Recently my computer crashed and I reinstalled Windows and formatted my computer (Windows Vista Home Premium). I created a backup (consisting mostly of photos and old school documents) after my computer crashed using an advanced option provided by my computer. The first I reinstalled Windows, I didn't format my computer. It told me that in order to perform updates, it needed to restart my computer, so I tried restarting it, but after waiting a long time for it to log off, a blue screen appeared saying "A problem...". I couldn't read it because it disappeared really quickly, but it obviously meant that something was wrong. When I turned my computer on again, it went back to Startup Repair, and I reinstalled Windows again. I didn't format my computer. This time it froze and ended up shutting down. I turned my computer on again and reinstalled Windows, but this time I formatted my computer. It seems fine now, but I'm worried that my backup holds some sort of virus or the cause of my computer crashes. If i move my backup onto this computer again, is there a possibility that my computer will crash again?

Read other answers

Hi, got a computer with two hard drives, and both acting funny, Cannot reinstall win98SE on either of them. The OS had stopped functioning. Is there a DOS virus scan that fits on 1.44 floppies? Can I just Repartion the HD's including the fdisk/mbr command? Would that eliminate any possibilities of any virus being on the HD? There is no important data on the disks.

A:repartition to kill all possibility of virus?

If you can, then running the fdisk and fdisk /mbr should eliminate all traces of most viruses. The ones that it wouldn't get rid of would be those rare hardware destroying ones.

This method is usually the last resort, as it will get rid of all info on your system, one step below writing zeros to your hard drive. But since you have no important data to lose, go for it.

If you want to go the whole hog of writing zeroes to your hard drive, which effectively restores it to factory condition, then go to the website of the Hard drive manufacturer, and look for the software tool there.

Read other 2 answers

So a user was using his computer, and definitely has some infection.

I have used Malware Bytes, updated definitions, and it scans, removed a few items, still have issues.

Ran Symantect AntiVirus scan, but no luck.

All or majority of the files have been switched to hidden, no start menu files, desktop icons, no folders under Documents and Settings, etc. I have selected show hidden files and folders, and can see everything.

Google Chrome will not load at all, only Internet Explorer 8. Also, I here advertisements and random music play in the background...there's definitely something going on here. Right now RootRepeal is running in the background for a report...but I am sure I won't know what to do with it after that. I have also ran ATF Cleaner and CCleaner...

I looked in the processes on Task Manager, but nothign looked like it didn't belong. I ended a few, but the problem continuted.

This one is tricky, I have removed hundreds of Rouge AntiVirus software, but this one is stumping me.

Any suggestions?

Windows XP Professional, up to date
Core 2 Quad CPU
2.83GHz, 4GB RAM


A:Malware/Virus/Rootkit possibility

I run ESET online scanner if I think my AV may be compromised. You might want to give it a shot.

Read other 2 answers

dvk01- you've been very helpful in past problems, Thanks again. But new problems are at hand. Different comp though.

First of all, a window that pops up constantly "Generic Host process for Win32 services" blah blah blah has encountered a problem.

Second, svchost.exe-application error "the instruction at "0x00aa9eec" referenced memory at "0x00000000" memory could not be written, blah blah, terminate program....

My suspicion about the memory thing is a corel photoshop that came with the dell computer. It seems to pop up when it runs. So i deleted it just now, but no news as to if it affected it. McAfee didn't stop this if it is a virus, and I'm pretty sure that my java is up to date. Was unaware if I downloaded anything bad, I'm pretty picky about downloading virtually anything. HJT log follows. Thanks for the help in advance.

P.S. All applications are running on startup, and unfortunately no restore points are available that do any good.

Logfile of HijackThis v1.99.1
Scan saved at 11:36:15 PM, on 10/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program... Read more

A:Guys--Problems here, multipile virus possibility?

Was there a solution found for this problem? I have the same problem on my laptop which goes away when I turn off Plug and Play (which makes my laptop almost completely useless).

Is it a virus?


Read other 3 answers

I got a Toshiba laptop with Vista Home Premium from a close friend, who has unfortunately not taken good care of it. I am myself barely literate in dealing with such issues, but a significant step up from the original user.

The relevant history is:

Frequent crashes, with blue screen.
Check disk seemed to work fine. After it booted up, I copied the user files (not previously backed up) to an external drive, updated the AV (with virus definitions completely out of date) and started a scan. I got a blue screen.
As I was copying files to external drive, the AV did spot several files with viruses. That's my only indication that there are viruses on this machine.
I get the Windows Defender message box: "Application failed to initialize: 0x.... A problem caused this program's service to stop. To start service, restart your computer or search help and support for how to start service manually. [There is a McAfee AV on it, so I do not know if the Windows Defender issue is with that.]

As I write this, I am trying to rerun the AV, but am less than confident it will last. So, I am looking for advice on what the next steps might be. I have managed to get the user data (documents folder, Eudora data files) off on an external drive. Also, I do have recovery CD, etc. - if it needs to be rebuilt.

A:Solved: Frequent crashes and possibility of virus

Read other 16 answers

I am running a Windows XP System. I was updating some of my programs when I came upon the RogueKiller by Tigzy program on my system and decided to run the program to update, which reported back with the following HJPOL key type. I have posted the log below for your review. Below you will also find a AdwCleaner Report and DDS Report. They all seem to look different. Also note that I have note deleted or quarantined anything so I wait for your instruction.
Thank You.
key type: HJPOL
global: HKLM
Key: SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
value" DisableRegistryTools
Data: 0
RogueKiller V8.5.2 [Feb 23 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/
Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : Admin [Admin rights]
Mode : Scan -- Date : 10/05/2013 16:08:17
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 1 ¤¤¤
[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
¤¤¤ Particular Files / Folders: ¤¤¤
¤¤¤ Driver : [LOADED] ¤¤¤
¤¤¤ HOSTS File: ¤¤¤
--> C:\WINDOWS\system32\drivers\etc\hosts localhost... Read more

A:registry issue: HJPOL and malware/virus possibility?

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Delete your current version of RogueKiller.Download and run the latest version.--RogueKiller--Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+You can safely fix this item.[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUNDPost a fresh log.Run the AdwCleaner tool and remove all items found.===Let me know of any issues with this computer.

Read other 18 answers

Ok, so I have been trying to fix my brother's PC. It's running Windows XP SP2. I have a good deal of computer experience but am having a little bit of trouble with this one. His desktop was hijacked but I was able to fix that. I also removed a couple other viruses and found some spyware to kill. However, I am now having some other errors. 1) I get a popup email from Microsoft Office 2003. That's the version my brother is running on his computer. It opens up an email to this address: relevad.com. I'm completely unaware as to what that is. This doesn't happen everytime I turn on the computer but sometimes.2) I'm fairly certain I have some malware on the computer. It tries to delete itself out of the browsing history. I have run HijackThis. Here is the log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:56:22 PM, on 8/16/2010Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\driver... Read more

A:Windows XP Service Pack 2 Virus/Malware possibility

Hello nathanielhuskerWelcome to BleepingComputer ==========================Download OTL to your desktop.Double click on OTL to run it. When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Under Custom scan's and fixes section paste in the below in boldnetsvcs%SYSTEMDRIVE%\*.*%systemroot%\system32\*.dll /lockedfiles%systemroot%\Tasks\*.job /lockedfiles%systemroot%\System32\config\*.sav %systemroot%\system32\drivers\*.sys /90%systemroot%\system32\Spool\prtprocs\w32x86\*.dllCheck the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.====================Download the following GMER Rootkit Scanner from HereDownload the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on RunIt may take a minute to load and become available.If it gives you a warning about rootkit activity and asks if... Read more

Read other 2 answers

Hi, I've been confused as to whether I've been experiencing a virus on my computer.Originally, I was redirected away from google occasionally - sometimes going to the proper site, sometimes giving me a redirected site.After running a few virus scans (Hitman Pro, Housecall), I managed to stop the redirection for the computer session. However, after a reboot of the computer, the google redirect symptom sometimes suddenly occurs again.After attempting to create virus logs, I have become convinced that I'm now infected due to my inability to run the GMER scan. The GMER scan either freezes on a file or shuts down my computer. Reading some other threads, I followed the instructions asking others to just post their other available logs into this forum.Does this have any connection to a similar, seemingly less severe, virus I was infected with last year? Are these virus types able to infect simply by visiting webpages alone?Here is my DDS log:DDS (Ver_10-03-17.01) - NTFSx86 Run by Regular at 13:21:41.45 on 06/09/2010Internet Explorer: 8.0.6001.18882Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.2.1033.18.2038.982 [GMT -7:00]AV: TELUS security services Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897... Read more

A:Google redirect, GMER freezing/shutdown - virus possibility?

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

Read other 66 answers

If you have the same setup you can take the plugins from the disk drive and route them to a laptop sized hdd and you can fit it on top of the hard drive and have the case still completely close

Read other answers

I used to have a particular HD called Western Digital Caviar few years ago.It's a 10GB belonging to another PC,of which, is now totally spoiled since it uses WinME and totally corrupted.

My dad and i try to use that as our second HD as we know that is possible.we scanned that particular HD with avast antivirus,clean it and formatted it.

I wondered how to install it and make it a second HD in my PC.Could you show me how?

I'm using Intel Pentium 4,Asus motherboard(i don't know whats the model)
Windows XP Home.

A:the possibility of 2 HD in one PC.

Read other 6 answers

Hey guys, so I did something super stupid. My hard drive self destructed and had to get a new one. So instead of installing windows xp full version like I should have (I was out of it that day ) I installed a windows 7 upgrade version. Now of course when I tried to authenticate it wouldn't let me, hitting cancel after realizing what I had done it proceeded to install this very very basic version of windows 7 on the computer. I found my xp full version cd but can't downgrade because there was no previous version of windows installed and hence no windows.old file I can use. Can't format either as this is the only harddrive on my comp. What are my options? and please don't make me spend more money on the full version of windows

A:Win 7 to XP but with no window.old possibility

Read other 6 answers


The CPU in my PC (upgraded to Win 7 Home Premium x 64) Dell OPTIPLEX 520 is (Pentium D 2.8GHz) old and slow. The MoBo model Dell 0RJ290.
What CPU with max. performance is acceptable for this MoBo, if at all?
My goal is to speed up my PC on the cheap. Would Microsoft require a new product key or refuse giving out one, or the present key will suffice?
Thank you

A:CPU upgrade possibility?

You aren't going to want to hear this, but no new CPU in that system will make much of a difference.......and I doubt you will be able to "feel" any difference at all IF you can find parts for it. Time to save up for a new build that you will be happy with instead of sinking money into an old computer that won't be any better off than when you started.

Read other 9 answers

Does anybody think a P4 3ghz machine w/ a gig of ram can handle a 6800gt or Ultra? I am also looking for a chart for camparison.

A:Bottleneck Possibility

Read other 14 answers

I had a HD few years ago.It is a Western Digital Caviar WD102AA.It has 10GB.It used to be part of my old computer that runs WinME which is now unusable and corrupted.

Me and my dad tried to make it a second HD in the PC as we know that is possible.We have cleaned it, scanned it with Avast antivirus, and formatted it.

How to install the second HD into one PC and show me how?

I'm using Intel Pentium 4,Asus Motherboard(i don't know what's the model),
Windows XP Home, 40GB HDD Western Digital.

A:Possibility of putting 2nd HD in one PC.

Please don't start duplicate threads for the same issue, continue with the old one.

Read other 1 answers

Here's my log, hope it helps:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 19:42:04, on 07/03/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\McAfee\MBK\MBackMonitor.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\program files\common files\mcafee\mna\mcnasvc.exec:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeC:\Program Files\McAfee\MPF\MPFSrv.exeC:\Program Files\McAfee\MSK\MskSrver.exeC:\WINDOWS\... Read more

A:Virtumonde Possibility, Hjt Log

Hi Dogfingers, Please download VundoFix.exe to your desktop.Double-click VundoFix.exe to run it. Click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will shutdown your computer, click OK. Turn your computer back on. Please post the contents of C:\vundofix.txt and a new HiJackThis log.

Read other 17 answers

Hi all

I had to reset my t p link router TL WR1043ND, which is connected to a t p link modem TD 8717. Since then there is no security at all on the wi fi connection. I'm not paranoid but I would like a password at least. I have gone into and no where but no where is there a wireless tab so I can activate wep.

I have hooked the computer up with an Ethernet cable as I made the original changes with my tablet but this was not successful

The attachment shows the user interface screen.

Any help gratefully received.



A:no possibility to set wep tp link

theres an emulator here
although does not look like your screen shot

whats under advance settings ?

Read other 3 answers

A week ago, while playing a WoW, the screen goes black and a moment later it looks like it is snowing red and blue dots. A second later and the display returns but all of the textures are in the wrong positions and torn in different locations.

Eventually booting up would cause the same thing to occur from the BIOS screen onward. I can't get a recognizable display to even work in windows now. My first guess was of course that the video card had went bad, yet it was less then a year old. The whole machine is.

I've already hooked up a new moniter with the same results. I've also put ina different PCI express video card, the problem was a bit different with a different card but still unmanagablle. Letters and numbers would display on the screen but would be of different colors and would periodically change. Say for example: The word "Number" would switch between "Number" and "Jumber". The first letter would alternate between N and J.

What would cause this to happen? It dosn't sound like a video issue at all at this point unless the PCI Express slot has went bad but different color numbers and alternating letters and numbers dosn't seem to fall anywhere in that catagory? Am I looking at a mobo or maybe a CPU problem?

A:Odd Mobo issue, possibility?

this could be hard to isolate. Simplify by removing everything except the video card, ram, and mobo w/ CPU.

then POST. if you still have issues it is your mobo if you have swapped video cards.

Read other 1 answers

I have a decent Win Vista machine that the Windows Compatibility app said I could install Win 7.

However I use Win Vista Home Premium 32b. Can I upgrade on the same machine to Win 7 Professional 32b?

Will I run into any problems? How long should it take and are there any possible issues that may come up?

A:Win Vista Upgrade Possibility

You will be fine.
Clean Install with a Upgrade Windows 7 Version[2]=General Tips

I would take the upgrade advisor to double check. If you are approved just follow the easyinstuctions for the install. You have to buy another key, however.

But after that you will love the system, I do.

Read other 9 answers


I was not entirely sure where to post this topic so I chose this forum seeing as it seemed the place to put it.
Anyways my mom is not the most technologically smart person in the world, and she knows nothing of phishing attacks.
I literally just caught her like 15 minutes ago filling in information to a "WalMart Gift Card" site. She did this
by using the Bing! search engine, searching WalMart, and clicking on the "sponsored" link that said "Official WalMart"
website. After this she said she filled in information, and decided to stop because it asked for her cell phone
number. Being the paranoid generalized anxiety disordered person I am, I got really worried that she might have given
more information that she was willing to tell me. (She claims she only gave her address and name, but I don't believe her,
as well as don't believe her when she told me it was the first time she ever did this sort of thing). So, my question is,
is there any possibility of identity theft? Should I be worried? I know that some websites can retrieve information without
having a new page loaded or a continuation of the "information process" (although she did hit the continue button anyways).
Thanks to anyone who helps me out!

A:Possibility of identity theft?

Can you find back the URL of the presumed phishing site? For example by looking into the browser history?

Read other 4 answers

Quickly just some issues I have faced when I followed your instructions.
-DDS did not install as it said that my system (WinXP 64) was not compatible
-GMER did not have all the boxes available (Only services, registry and files were non-greyed)

The suspicious .exe is xeuiwe.exe, I cannot find it using search, nor kill the process in msconfig but can kill after boot using Task Manager, it also taking up 30% of my CPU. An older scan using MBam said it removed Holita. Running a scan using Ad-Aware.

Uploaded hijackthis log, GMER log and MBam Log

QUOTE("HiJack This")Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:47:08, on 11/02/2010
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
C:\Program Files (x86)\Intel\AMT\LMS.exe
C:\Program Files (x86)\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\Program Files (x86)\AVG\AVG9\avgemc.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe
C:\Documents and Settings\Administrator\xeuiwe.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page... Read more

A:Trojan.Holita Possibility

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.[We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%&#... Read more

Read other 2 answers

I've come to the end of my tether. And I apologise, this is a long one, but I really can't solve it! I'm running out of hair to pull out!

A friend of mine brought around her computer which stopped working after her boyfriend was on there one day - he's known for downloading unsafe files (usually at the behest of someone who calls himself a techie but sort of lost his stride after dos). The problem is that it starts to boot up, the screen flickers black over and over, until the computer restarts itself and it all goes again. Usually doesn't even make it to Windows, but if it does, then there's weird black pixels, or letters are a bit garbled, and I even saw the white "o" in "Windows" disappear - but the shadow stayed perfectly in place as if the o was a layer just taken off!

Safe mode works perfectly fine. It just takes absolutely ages to boot up.

Before I get too into it, she's running XP home, sp2, P4 2.8ghz, 512mb ram, and I reckon the video was a Geforce4 440mx. It's only from 2004, so it's not all that old.

I've since read that this sort of symptom is generally a video card thing, and when I get home (I'm at work) I am going to test out one of our old cards in there. However, if you read on, this still doesn't make any sense.

I assumed it was viral, so popped on Antivir and got nothing of interest.

So, I tested booting up her hdd on my machine. It still showed the same symptoms, so I... Read more

A:I've eliminated every possibility - does anyone have any ideas?

I would remove the video card and reinsert it. sound like a hardware issue to me and not the drive.

I would also wrap the guy up in duct tape....or set him free in Jurassic Park, so he can be in his element. Ok not kind....but common.

Lady needs to learn to just say NO.

U r very kind to be helping with this!!

Read other 1 answers

-I was already using my pc's hdmi port to connect it to my tv monitor.
-I then purchased a wacom citniq 24hd and noticed there wasnt a 2nd port to connect it with.
-I purchased a graphics port, thinking the built in hd port on it would provide a 2nd hd outlet, along with the pc's one.
- it turns out it overided the pc's port so i was just left with the one port once agin
- this forced me to use the unfavourable altrnative- the dvi connection

just found out 10 minutes ago the wacom isnt showing colour on the screen now, my pc no longer recognises the device!

please help! my illustrating career is sort of depending on this right now!

A:Is there any possibility of using two hdmi ports from my pc

Using an addon card will almost always disable the onboard gpu. You could simply purchase a video card that has two HDMI ports. Or you could simply use the DVI port. The only difference between the HDMI port and the DVI port is that the HDMI port also supports audio. The video signal (quality) is the same as they are both a digital signal.

Read other 3 answers

Hello! I'm having a hard time with my windows updater, especially the security updates. They are failing and refusing to update, what can I do? I ran AVG the other day and it brought up trojan backdoor infections and put them in the virus vault, but I don't think all of the infection is out of the computer. I have ran AVG again, nothing. Spybot search and destroy, again brought up nothing, and I've ran Malwarebytes Anti Malware, and again, nothing. I am running on Microsoft Windows XP Media Center Edition Version 2002 Service Pack 3. Thank for your time.

A:Trojan backdoor possibility

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.To avoid confusion, I am closing this topic.

Read other 1 answers

I recently installed a theme that made me change files such as shell32.dll and explorer.dll. Unfortunately, the theme is now messing with things such as Microsoft Word (Page colour is always grey instead of white -.- ) and a calender organization software. I'll show a picture of what I mean:

Other than this, everything seems to look good, but this program doesn't have themes you can change. So basically is there a chance I can use an original shell32.dll files for example and have this organizer program use those files, while everything else uses the custom shell32.dll? Or are there any other solutions anybody can think of? Hopefully this is in the best possible section... There were several areas I could have put it.

Thanks in advance anyways!

A:Possibility to use multiple shell32.dll?

Still looking for an answer.

Read other 1 answers

i need to get a 32-bit iso of win7, and i keep getting bumped out with this gem:

The webpage athttp://wb.dlservice.microsoft.com/dl...n7-rc-32/enus/ might be temporarily down or it may have moved permanently to a new web address.

could someone allow me the courtesy of moochin off of 'im for the strict purpose of evaulating the OS? i'm sure bill wouldn't mind since he's put it out there for us any how. but i'm getting tired of clicking and clicking only to get that 'error' above shoved in my face each and every time. it seems that no matter how i arrive at that point, i continue to get bushed by the begone bewilder.


A:what's the possibility of me grabbing win7 elsewhere?

PM sent.

Read other 2 answers

I`ve looked through the forum and I know some G500`can have the CPU upgraded and some can`t, I`m assuming because the CPU is soldered to the board? My G500 details areSerial Number:CB28347943Machine Type:80A6 Not sure of the processor in there but it`s not an i3, I`m hoping it could be upgraded to an i3 or an i5, if I need to add any info to help me please let me know, I`ve posted this at work but could find out more on the current CPU if it helps.

Read other answers

Well, I have been under the impression that people are spying on me..I don't know if it's through an installed program..or if there is some kind of tracking device or something that connects to my internet and follows it..but either way, I want to make sure that's not the case.
Currently, I am monitoring the remote addresses in TCPview, and was wondering if there are supposed to be a bunch of different IPs and what not?  I can post a picture, but I don't know if that would be a detriment to my security.  
Process Explorer gave no indication as to there being any malicious programs all receiving a 0 score from VirusTotal, save for a few processes with no score (System Idle Processes and Interrupts)  Neither of which I think are malicious, yet still somewhat skeptical about interrupts.
Currently using Malware Bytes Anti-Rootkit right now to see if that is the issue.  So,for now, I'm just keeping updated on the situation and asking for any other suggestions.
The first question was (seeing as it as in the middle of the post and may have forgot) is  that I was wondering if there are supposed to be a bunch of different IPs and what not?
Edit:  As of now Facebook is viewing that thread..it's just weird, because people seem to make reference to me a lot of the time over really obscure things that I would browse and such.

A:Possibility of People Spying On Me?

Hello HC, face, google and others monitor sites like this , it is not you personally. But we can check your machine.. Post your MBAR log when it's done. Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed. Download TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....ADW CleanerPlea... Read more

Read other 11 answers

This will sound stupid to most people, but. Is it possible to burn movie files(from a dvd) onto a cd and play it on a computer that only has a cd drive & windows media player or does it need a movie codec or something?

A:Solved: Video Possibility?

Read other 6 answers

hey i know i posted a while back about my other pc but i've recently brought a new one it's not great but im just woundering if it will run windows 7, My screenshot will show spec's of the pc just to let you know it does include hyperthreading.

I do reckon the ram could do with a bit of an upgrade but i think the maximum my tower will allow is 2GB,
My tower is a dell optiplex 210L.



A:possibility of running windows 7?

you can run Windows 7 on that 1gb RAM if your system is 32bit, if 64bit u need atleast 2gb...
though, more RAM the better.

Read other 9 answers

You'll have to be patient with me here because my computer knowledge is minimal and I am incapable of performing the most rudimentary tasks.

I always have the latest free versions of Zonealarm and Avast, and both show nothing suspicious. I have taken online tests that scan my ports and these have given me the result that I have nothing to worry about.

Yesterday my computer was making a lot of 'vr-vm...vr-vm...vr-vm' noises whenever I was online so I did a Netstat -an to check what connections were established. The ports on my computer were all safe ones, but in my panic and computer retardation I read into the external addresses I was connected to, and there were ones starting with '69' and '87', and googling those numbers came up with ports that were traditionally used by attackers.

Since these were external addresses, is it a mere coincidence that some of the addresses started with these numbers? Do I have anything to worry about? Help.

A:Possibility I've been hacked / I'm being monitored in some way

I dont understand your post: you said you googled for the ip addresses and came up with port numbers?

I sometimes go to http://cqcounter.com/whois/ and type in ip addresses to see where they are located.

Read other 2 answers

Hi guys, new and not sure what category this belongs to but I was wondering if its possible to boot windows 8.1 remotely.

I know in previous versions of Windows, you can send a magic package and use the WOL feature, however as far as I know this doesnt work with windows 8 because of fast boot.


A:possibility to remotely boot

Try disabling fast boot & try to boot it remotely.

Read other 1 answers


The other day i received a phone call from a friend, who claimed they clicked something and now the computer was dead.

I drove out and found the computer infected with security tool. The item that suprised me was that the operating systems was Vista premium 64 bit edition.

To make a long story short i was able to remove the infection with malware bytes.

I also did a scan with Spybot S&D, also SuperAnti Spyware.

All scans turned out clean once i removed some items with malwarebytes.

I also ran a scan from ESET and the scan turned up nothing.

I ran ADSspy, and deleted two entires realated to the recylce bin.

Once finished I applied all immunizations from spybot search and destory, as well as javacools spyware blaster. Also i updated their Anti-Virus (McAfee... yuck). A final note was i installed Microsoft security Essentials, i might as well test it on more compuetrs than just mine.

The computer seems fine, my question is

Do root kits exist for 64 bit operating systems and if so, what tool should i run to try and find this.

Note: This computer is not at my disposal, this will be something i may check on the weekend.

Read other answers

My video card recently broke ( Sapphire R9 270x ) so im getting a new one very soon, but my DELL inspirion 660 is to small to be able to fit any decent card in it, so therefore im also getting a new PC case. However, i have read in different places that the UEFI bios on the inspirion 660 aren't compatible with many of the newer graphic cards such as the GTX980 series, is this true? And if so what can i do to fix this? get a new motherboard altogether?
Also, are there any other general tips and things i need to know before upgrading my case to a bigger one?  

Read other answers

I recently read somewhere that pirated Windows CD are backdoored and viruses are installed with windows installation. Is it true? Is it possible for an attacker to do something like that?

I think the possibility of this is less but it maybe possible.

Also please point me to any security articles regarding this.


A:What is the possibility of Windows installation CD being backdoored?

I would think it would be fairly easy to add things to the default ISO with programs like nlite or even Microsoft's Windows Automated Installation Kit. Using a Pirated install image is one of the easiest ways to compromise your system. Be carful what you link to or talk about or you could end up violating the forum rules against discussing pirating windows.

Read other 5 answers

Hello Everyone,

I am sincerely hoping that someone here might be able to provide me with some assistance. In the past, I've usually been able to resolve most of my PC issues myself, even with my limited knowledge, thanks to the help of my Firewall/Anti-Virus suite, Ad-Aware and Microsoft Updates. However, this problem has me very confused and I thought it might be best to turn to someone who might know more than myself about the problem, so here goes:

A few nights ago, I was surfing the internet and an alert popped up from my Trend Micro PC-Cillin Internet Security Suite 14 Real-Time Virus Protection. It said that something named Possible_HiFrm-5 had been detected and advised me to run a virus scan. I ran a virus scan and it found Possible_HiFrm-5 but did not give me the option to clean or do anything more with the file. Since it was located in the Temp files, I located the file and deleted it myself. I thought I had resolved the problem. However, the same scan also found TROJ_FAKEAV.ILA, I was able to quarantine this file. Again, I thought that the problem was resolved.

Today, I was surfing the internet and I began getting pop-ups from the following URLS:



I ran Ad-Aware and a virus scan. Both programs are up to date. I was not able to find anything in either program. I'm very much ... Read more

A:Sudden Popups. Possibility of Trojan? Please Help! :(

Hi, Welcome to TSG!!
Download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Click Exit on the Main menu to close the program.

Download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Read other 1 answers

HelloHow can I do this: to allow an USB drive in HP T520 thin client (i already did) but to prevent running any executable program from the USB driveso reading files from USB drive but not to allow to run an .exe from an USB driveis it possible to do on HP thin client without fully disabling the USB drive?Thanks 

Read other answers

Dear, A few weeks ago my the Hard Drive Disk crashed, it was not possible to repair the HDD, so I ordered a new HDD.I thought I was able to download and install Windows 7 on the new HDD with the product on the back of my laptop, however when I try to download it from the Microsoft website I receive a message saying there is a problem with the validation request. Upon further research this is only able for retail versions, not pre-installed versions. So how do I now get Windows 7 on my laptop? Product: HP Notebook 4530SSerial: CNU1263BN9OS: Windows 7 Home Premium (x64) If I need to provide any more information please let me know. Kind regards, Mayuur

View Solution.

A:HDD crashed - No windows 7 recovery possibility

Hi: You will have to contact HP in the country you live in and order a set of recovery disks for your notebook. Have the serial number handy to give to the customer services rep. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html Since you have a business-class notebook, contact the business support section.

Read other 3 answers

A friend of mine who lives in another state recently advised me of coming home from work one day and finding her computer off. She normally leaves it on all day and has it connected to a high-capacity battery-backup unit.

When she turned on her computer, it didn't even stay on long enough for the desktop to load before it shut down again.

She took it in for repair and was advised that the processor cooling fan had stopped working, which is why the computer was shutting down when the processor started getting too hot.

The processor cooling fan was replaced, and she now has the computer back home and working fine.

My question is: Would this have caused some residual damage to the processor that will rear its ugly head later and cause problems?


A:Solved: Any Possibility Of Processor Damage?

Modern CPUs are designed this way:

If temperatures raise beyond a certain threshold (Depends on the CPU) they will start throttling. This means that the CPU will run slower so less heat will be produced. If temperatures continue to raise then the CPU will shut down in order to prevent possible damage. That's what must happened to your friend's computer.

So according to my knowledge any damage must have been avoided and the CPU will run fine. I personally had a similar problem with my C2D E6300. Well it's running flawlessly for more than 2 years, so I guess your friend will be fine.

If you still want to check you can run a CPU stress test (Many programs do that - Everest is a good example). This will ensure that the CPU is running stable. Honestly though, I believe that it's just fine.

Read other 3 answers

Last spring, I bought Windows 7 through the website for my old Compaq laptop. That laptop is now useless, and I've had to move on to a new Dell that currently runs on Windows Vista.

I would hate to wast $60 on an operating system I've used for only a year. I was wondering if anyone knew if there is a way to move my Windows 7 to my new laptop without having to rebuy the whole thing.

A:Possibility of moving Windows 7 to new computer?

That copy is yours to use forever now. You can always use it without having to rebuy it. This is, as per the EULA, so long as you run the 1 product key to 1 computer. If the Compaq is deactivated (or wiped, etc.), then you again have that product key for use.

What form did you buy Win 7 in? (OEM, Full Retail, Upgrade, download???)
Do you still have the product key?
Or am I misunderstanding you that you are more concerned about transferring the system with files, etc intact?

Read other 4 answers


I have a question about the possibility there is a malicious hacker who may know me and be engaging in the activity deliberately.

Here are two things happening specifically (while they are not the only issues; they are the most problematic):

1. Saved text documents are changed.
2. Email messages are altered AS I am writing them. Errors show up all through the messages after and as I proof them.

These issues are for obvious reasons causing me REAL problems. What program makes such hacking possible? I need terms and definitions because I am going to be seeking to file charges or ask for an investigation.

A:Malicious Hacker Possibility Question

If you suspect hacking on that level, then there is nothing anybody here can do
You must turn off the computer & not use it. Contact law enforcement in your area and seek advice
The reason for turning off the computer & not using it, is to preserve any evidence for full forensic examination. if anybody runs any scans etc to attempt to assist you, then that will alter the results available to law enforcement

Read other 1 answers


I was playing Mass Effect on my PC when it crashed with a BSOD. When I started it it happens the following:

- if started in secure mode - it gives a BSOD with no name.
- if the repairing option is selected - while loading the first bar of files it resets with no BSOD.
- normal start - it gives a BSOD.
- start with windows 7 CD in -> resets while loading windows with no BSOD.

I was hopping someone could lend me a hand like changing some topics in the BIOS, since I am not used to change those options risking to compromise the machine integrity.

My first priority is to recover the files, but I need a open OS for that... I am trying to get a name of one of the bluescreens but only the first had a title and I ran out of time before taking note of it.

- x86 (32-bit) or x64 -> x86 (32-bit)
- the original installed OS on the system -> Windows 7 Ultimate
- an OEM or full retail version -> It is not original of the PC and I have used it many times.

- What is the age of system (hardware)? 4 years
- What is the age of OS installation (have you re-installed the OS?) 1 and a half year

EDIT: I managed to open the OS and copied some of the error details:

Assinatura do problema (Problem Signature):
Nome do Evento de Problema: BlueScreen
Vers?o do SO: 6.1.7600.
ID de Regi?o: 2070

Informa?es adicionais sobre o problema (Aditional info):
BCCode: d1
BCP1: 05D35050
BCP2: 00000002
BCP3: 00... Read more

A:Several BSODs with no possibility to start Windows7

Quote: Originally Posted by RicardoZagada


I was playing Mass Effect on my PC when it crashed with a BSOD. When I started it it happens the following:

- if started in secure mode - it gives a BSOD with no name.
- if the repairing option is selected - while loading the first bar of files it resets with no BSOD.
- normal start - it gives a BSOD.
- start with windows 7 CD in -> resets while loading windows with no BSOD.

I was hopping someone could lend me a hand like changing some topics in the BIOS, since I am not used to change those options risking to compromise the machine integrity.

My first priority is to recover the files, but I need a open OS for that... I am trying to get a name of one of the bluescreens but only the first had a title and I ran out of time before taking note of it.

- x86 (32-bit) or x64 -> x86 (32-bit)
- the original installed OS on the system -> Windows 7 Ultimate
- an OEM or full retail version -> It is not original of the PC and I have used it many times.

- What is the age of system (hardware)? 4 years
- What is the age of OS installation (have you re-installed the OS?) 1 and a half year

Thanks in advance for any help provided

Ricardo Costa

Have you tried booting in safe mode (F8)?

Read other 2 answers

hey there

so for a couple of days my computer is acting weird. i check my yahoo,gmail mail and when i send out email and go to the sent folder its marked as read, even though i dont read my sent mail. yahoo cant help, password change didnt help either.

also my computer is kinda slow now. im not very good with computers but i ran
trojan killer, avast, a-squared, spybot,anti vir and couldnt find anything.(maybe trojans or whatever are 'covered' as normal file, program?)

now i wouldnt be so worried, but my mom has a hacker for sure in her system , even the police confirmed that. people shut down her pc, open and delete pictures, log into her online accounts, cancel orders etc etc

does anyone know what this could be??? i appreciate any help that i can get.

heres my logfile

Logfile of HijackThis v1.99.1
Scan saved at 19:08:05, on 05.04.2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Programme\Alwil Software\Avast4\aswUpdSv.exe
C:\Programme\Alwil Software\Avast4\ashServ.exe
C:\Programme\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\A... Read more

A:possibility of hacker,backdoor, man-in-the-middle?

no one so far?
btw im trying to create a kaspersky log file but the online scanner keeps stopping around 6990-7069 files..

i wish someone could help :(

Read other 1 answers

hi all,
vista home premium, amd athlon x64 dual core 5000, 60gb HD with remote 500gb HD.

not sure if i've been hi-jacked, but wifi keeps dropping signal on my home network (have 3 pc's and 1 in particular is troublesome).
my IP is reporting all OK on its network etc.
tried a new router and it does the same.
wirelss dongle detects a rather suspicious "network" which has garbled wording as its I.D.

hope i've uploaded info correctly and any assistance greatly appreciated, and, apologies if this is post is in wrong section or indeed turns out to be something of my own "dabbling".

HiJack This Log
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:21:40, on 12/01/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Normal

Running processes:
C:\Program Files\Soluto\soluto.exe
C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\O... Read more

A:hi-jack possibility -newbie - help appreciated.

any solutions to this please ?

Read other 1 answers

Good afternoon everyone.
After running all the tools from my previous post, there are additional problems found with my Acer 3620. My operating system is Windows XP professional. I'm not sure how to create a link so I copied and pasted the address below. My original post topic "Can’t open anything after Slow Boot-up with no start button/taskbar"
I ran the following tools: TDSSKiller.exe, AdwCleaner.exe, Farbar Service Scanner, MiniToolBox, Downloaded RpcSs and wuauserv, and rKill
I have to use a flashdrive to download the tools from another computer. My AVG Identity Protection detects a threat - File c:\WINDOWS\SYSTEM32|LEXPPS.EXE - Threat Unknown - 2 choices - move to vault or allow - cannot exit. My laptop will not read the flashdrive until AVG is temporarily disabled.
Any help is appreciated.
I downloaded DDS Tool and the log and attached log is below:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Acer User at 13:23:01 on 2013-03-30
============== Running Processes ================
C:\Program Files\AVG\AVG10\avgfws.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\CyberLink\Shared files\RichVideo.... Read more

A:rKill log indicates possibility of patched drivers

Greetings and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simpl... Read more

Read other answers