Over 1 million tech questions and answers.

Dell WD15 Dock - problem connecting VGA monitor

Q: Dell WD15 Dock - problem connecting VGA monitor

I have Dell Precision 5520 laptop connected to Dell WD15 dock.
There is a Dell U3011 2560x1600 display connected to MiniDP of the dock.
The laptop display works in 1920x1080 mode, in order to get DPI similar to the one on U3011 (that's on purpose I'm fine with that).
Today I tried adding the third display with 1280x1024 resolution connected to VGA of the dock.
It doesn't work. The third display gets detected by the Ubuntu display settings, but it can't be turned on. It works only if I unplug U3011.
It is also possible to run all 3 displays in mirror mode, but not in extended desktop mode.
Is it a hardware limitation (Intel graphics in Precision, WD15 dock) or just problem with Intel Linux graphic drivers?
BTW: Nvidia card is turned off.
From the WD15 and laptop specs it looks like the config I'm trying to do should be supported:
- 1920x1080 builtin laptop screen- 2560x1600 through WD15 and miniDP - 1280x1024 through WD15 and VGA

Any ideas, what I can try?
Thanks,
Piotr

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Dell WD15 Dock - problem connecting VGA monitor

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 95.6

To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

Read other answers
RELEVANCY SCORE 94

I have a Dell XPS 15 and a Dell Dock WD15 which has been working fine for a long time but recently the WD15 dock has been acting up after it is re-docked to the laptop.
Everything works fine if I start the laptop with the dock plugged in but after re-docking the USB ports and Network (cabled) stops working. Everything seems fine with the drivers and as said it only happens after re-docking.
I've tried to rollback drivers and even downgrade the FW on the dock but the problem remains. The only way to "fix" it seems to be to restart the laptop after re-docking.
Running Win10 64-bit.
Any suggestions?

Read other answers
RELEVANCY SCORE 88

I have a WD15 dock trying to connect to a Dell E5570 without a type C usb how can I get it to connect?

Read other answers
RELEVANCY SCORE 87.6

I have two displays connected to the laptop (one to the native HDMI and one to the docking station). In effect, I am able to drive three displays (Laptop display, native HDMI, and DP from WD15). I wanted to connect one more display to drive four display? 

When I connect the fourth display it's not showing up in the detected displays list. 
How can I do this? Is it possible? 

A:How to drive four displays from DELL Precision 5520 with Dell Dock WD15 and native ports??

It's not going to be possible without some other type of hardware purchase - no.  The internal GPU cannot drive four displays at a time.

Read other 5 answers
RELEVANCY SCORE 87.2

Can I configure the new XPS 13 to power on with the lid closed when connected to the Dell Dock WD15?

Read other answers
RELEVANCY SCORE 87.2

After the latest WD15 dock update there are two bugs:
1. The Dell Dock Update 'Updates Complete' popup continually appears when any device is connected to the dock or the attached XPS 15.
2. All audio is lost whenever any USB device is plugged into either the XPS 15 or the dock itself. Audio continues to play (ie through spotify) but there is no sound. Unplugging the audio jack on the WD15 and reinserting appears to fix this bug.

Read other answers
RELEVANCY SCORE 87.2

Hi,
I'd like to use Dell Dock (WD15) with my new Dell Alienware 13 R2 via Thunderbolt 3 (USB-C).It is possible, isn't it?If so, could the laptop be charged via this docking station?What is the difference between 'WD15 with 130W Adapter' (Dell part 450-AFGM) and 'WD15 with 180W Adapter' (Dell part 450-AEUO)? Which one to choose for my purposes (external monitor via VGA, network via RJ-45, external USB keyboard, USB headphones, USB Flash Drive)?
Please, advice. Any answer would be appreciated.

Read other answers
RELEVANCY SCORE 87.2

Hi All
I am posting my first post here... I've reading all posts regarding usb-c dock issues. I have fallen victim too... I bought brand new Dell WD15 dock and before begin i install latest drivers and still get under power warning! Please see photo attached! 
I spent hours with Dell support and they advice me to clean install and install drivers in right order, so wasting almost a day i did all this and problem don't go away! 
Aside the power warning the display randomly disconnects... leaving me no screen at all (the laptop screen doesn't switch back either) and now laptop gets very hot, making me wonder if i somehow damaged the laptop itself?
I will return this item but wonder if this can somehow have damaged my brand new $2500 laptop? Super disappointed with overall experience... 10k + dell products in past and this is as bad it can get, making me question buying anything from Dell both for personal and business :-(

Read other answers
RELEVANCY SCORE 86.4

The thunderbolt cable to by Dell Dock was damaged. I figured out how to remove the cable (there are screws hidden under a rubber cover). However there is a very strange (proprietary?) connector on the other end. Where can I buy a replacement. Dell sales and support don't seem to know anything about it.

Read other answers
RELEVANCY SCORE 86.4

Dearsi have just Bought a Yoga 900 13isk2 and tried using it with a new Dell WD15 dock (Docking Station). Display from the HDMI & Display port do NOT WORK. Charging also does not workeven though the Dell ws15 is 180W. i Need a fast solution please!!

Read other answers
RELEVANCY SCORE 84.8

Hi,
I've been having a terrible time getting the WD15 USB-C dock to work with my XPS 15 9550.  I have two monitors plugged into the dock (one HDMI, one VGA) and I have the 9550's monitor on (total of three screens).  
I'm able to use all three monitors when I'm connected to the dock, but when I disconnect the dock, the laptop screen stays black.  The computer is still running the whole time (if I have music playing, it keeps playing).  If I plug the dock back in, all 3 monitors come back.
I've tried everything I can think of from updating every driver, following the dock driver installation guide, updating BIOS, removing and reinstalling display drivers, but I don't know what's going on.
Any ideas?
Thanks!

Read other answers
RELEVANCY SCORE 84.4

Greetings,
Have a new WD15 Thunderbolt dock I am trying to get to work with two monitors connected to an ASUS GL552VW laptop. USBs, ethernet and audio that is connected to dock all work fine. But the VGA and HDMI monitors connected do not. The HDMI monitor works fine when I directly connect it to the laptop, but not when I connect it through the dock.
I have tried the troubleshooting tips in this:

I have installed the ASMedia Host Controller from here, twice for good measure:

ASUS support refuses to help me. I'm working on seeing if I can do the BIOS update.
Any advice? Will this not work with a non Dell laptop?
Thank you very much, quite frustrated.

- Dan

A:Unable to get Dell WD15 dock to work with ASUS laptop

I was right.  Here's an ASUS forum page where someone asked this question about your model.  Post #5 contains a reply from ASUS indicating that its USB-C port does not support display output: rog.asus.com/.../showthread.php

Read other 5 answers
RELEVANCY SCORE 84.4

I've got a WD15 hooked up to my XPS15 laptop and it works fine. Latest drivers and chipset/BIOS installed on both Dock and laptop.
I have a pair of external active studio speakers hooked up to the 3.5 mm Speaker out jack on the back of the dock and it works fine.
However if I use Google Hangouts or Skype for business calls and plug in a headset to the front 3.5 mm Headset Jack of the dock the external speakers starts a high pitch static noise. If I then un-plug and replug the 3.5 mm jack for the speakers the noise is gone. The sound and mic of the headset is working fine from start.
The same thing happens when I unplug the headset from the front of the dock, the external speakers starts to "hum" static noise. Again un-plugging the 3.5 mm jack of the speakers and plugging it in again stops the humming static.
If I instead plug the headset into the Laptop there is no problem and the external speakers remains quite.
Why is it doing this and how can I get rid of this annoying behavior?

A:WD15 dock with DELL XPS15 causes static in speakers after using headset

Hi awasen,Thanks for posting.Here is a Forum post from one of our Dell team members that may be helpful.http://dell.to/2lrqLR2

Read other 2 answers
RELEVANCY SCORE 84

I have a WD15 dock and a Latitude 7280. When I lock my computer and come back to resume work I am met with a black screen and a flickering mouse pointer. 
Here is my setup:
WD15 - all firmware updated and applied
Latitude 7280 - all firmware updated and applied
Dell E2214H x2 monitors
DVI to HDMI cable
DVI to Mini Display port cable.
Power settings - No hard drive sleep when plugged in. Monitor to sleep after 5 minutes.
I am fairly certain this is a result of a firmware issue. I am just posting here so that maybe someone at Dell makes a note of this. If someone by chance has a fix for this let me hear it!

A:WD15 dock, Latitude 7280 waking from sleep monitor issues

Can I also add that this dock is poorly designed. The HDMI port and Mini Display port are way too close together. They need a bit more room to account for different cable widths.

Read other 1 answers
RELEVANCY SCORE 74.8

 
WD 15 Dock BIOS/ Drivers Installation Guide
Dell Latitude E5270/E5470/E5570 and Precision 3510 for Win8.1/Win10 64bit
Please install the latest BIOS & drivers follow the below steps
Step 1 – Download and Install Dell Latitude E5270/E5470/E5570 and Precision 3510 System BIOS. Restart required.
Version: A07 ,A07 Last Updated: 16 Mar 2016
http://downloads.dell.com/FOLDER03618600M/1/LatitudeE5X70_Precision3510_1.4.7.exe
 
Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.
Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016
http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE
 
Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.
Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016
http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe
 
Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.
Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016
http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE
 
Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.
Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44... Read more

A:Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi Brian
Thanks for being active on this issue. (This thread was closed - so had to use the TB-15 Thunderbolt thread above this one). Thanks for opening this one for WD-15
I've been having  most of the problems mentioned in the other Thunderbolt dock  thread .. USB problems, fan noise, not recognising on startup,
I tried the driver list above (for 5510 win7 64) and some refused to install because they were for xps product not  precision. However I when on 5520 support page (for the nth time) and found a new USB driver. ie > Chipset_Driver_V2WY5_WN32_1.16.32.1_A01.EXE 
I've installed that but NOPE ... still has USB problems eg stuff like usb (2) keyboard not working. BUT unplug/replug the dock at USB C connection at laptop and it works !! (but this is a PITA and probably will wreck the socket in the long run). 
I guess my point is please sync the support page and this support forum if you can, we all love Dell but would appreciate some reciprocating :-)

Read other 13 answers
RELEVANCY SCORE 72.8

Hello experts,
I have connected 3 external monitors to my 9560 laptop via TB16 dock. 2 Dell 24" 4K monitors: 1) DP to DP and 2) miniDP to DP & 1 Dell 24" 1920-1080 via VGA-VGA connection. The 4K monitor with miniDP to DP constantly disconnects. What am i doing wrong here?
Thanks in advance,
Dilip

Read other answers
RELEVANCY SCORE 71.2

I would like to connect two HP E202 monitors to the USB-C docking station for use with an Elite X2 computer. I see on HDMI connections and am not certain how to connect the second monitor. Can it be done, and if so what type of cable is needed?













Solved!

View Solution.

A:Connecting external monitor to USB-C Dock

Hi, I think it has DisplayLink sticker or DisplayLink Certified that means you can connect 2 monitors at the same time. It has DP port (6) and HDMI port (5) and you can use both             Side note: From your image, the dock price is US$149.00 + tax (says 7.5%) = around AU$210 but HP in Australia sells for AU$329              Amazing ! AU$100 more for HP Australia for a same product. May be HP has to ship the product from China to the US first then send first class air to Australia. Regards. 

Read other 4 answers
RELEVANCY SCORE 69.6

I have checked all the cords and been all over dell's website. The monitor displays that there is no dp cable when there is. I've downloaded the drivers (though I can't install them until it detects the monitor) and I've been all over google trying to find an answer. Resolution is good, the connecting cord is brand new and I tested it on a friend's pc. Any help would be appreciated.
 

A:Problem connecting Dell monitor e2316h to pc.

Nevermind. I continued digging and found out that I am unable to convert dvi or hdmi to dp without an active converter. A regular cord will not work. Maybe this will answer somebody else's question someday.
 

Read other 1 answers
RELEVANCY SCORE 68.4

I have a Precision 5510 Laptop with Windows 10 and a WD15 dock (type-C). All drivers/BIOS/dock firmware were updated as of 4/12/17.
Intel Graphics 530 driver version: 21.20.16.4590
I have 3 Dell monitors connected as follows:
Monitor 1  (Dell 2314H) connected via DVI to dock mini-display adapter (1920 x 1080)Monitor 2 (Dell 2314H)connected via DVI to the HDMI adapter (1920 x 1080)Monitor 3 via VGA cable to the dock (640 x 480)
For monitor 3, I have tried 2 different models -
Dell S2330MX-  - capable of 1920 x 1080 at 60Hz
Dell S2340M - capable of 1920 x 1080 at 60Hz
Monitor 1 is the primary and the desktop is extended to use all 3 while the 5510 is closed, I cannot get the resolution on monitor 3 to go any higher than the 640 x 480. Documentation Provided by Dell-Robert p over at http://en.community.dell.com/support-forums/laptop/f/3519/t/20004811
suggests that I should be able to get 3x 1280x 1024
Any help would be appreciated!!

Read other answers
RELEVANCY SCORE 68.4

Hello everyone,

there is a problem with my XPS 15 and dockingstation WD 15 for quite some time now.
During usage, sometimes and with unregular length, the system audio stops working and I have to disable the audio device and re-enable it in the sound settings. What is really annoying.
Additionally, there are really bad lags of video, audio and inputs with the dock. Imagine the audio video and inputs stuttering for about 2 - 3 seconds. These problems are appearing unregularly and seem to not be connected to the kind of usage. 
This influences heavily conferencing and gaming badly. Whenever it is important I disconnect the dock from my laptop. 
Has anybody heared of this bug or problem before. After a lot of research, I still do not have any solution or workaround yet.

Best Regards

Read other answers
RELEVANCY SCORE 68.4

I've got a Precision 5510 Laptop with Windows 7 and a WD15 dock. The laptop BIOS, and dock firmware and drivers are up to date.
I've got 3 ASUS monitors connected as follows:

Monitor DVI to dock mini-display via adapter
Monitor VGA to dock VGA
Monitor HDMI to dock HDMI

The desktop is extended to use all 3 and not use the built in display.
The resolution on the first 2 is great, 1920x1080 @ 60p Hz. The HDMI connection only allows me 720x576 @ 50p HZ.
All the troubleshooting docs I found tell you to expect with 2 monitors and that 4 monitors are not supported.  Nothing about 3 monitors.
Is this expected behavior?
-jp

A:Resolution problems with WD15 Dock and 3 monitors

Hi Jpesenti,Thanks for posting.Here is some information you may find helpful.

Read other 2 answers
RELEVANCY SCORE 68.4

Hardware being used:- WD15 USB-C docking station- Latitude 7280 or Latitude 7480
Issue:When laptop is connected to the WD15 docking station, it will consistently not output video to an external monitor. It's trying to simulate end user's taking their laptop to a meeting and coming back and docking back up with the lid closed. Our laptops are configured to "Do Nothing" when the lid is closed. I've reduced this down to just a laptop, docking station and a monitor connected either by VGA or Mini-DP or HDMI. When attempting to dock, it does not consistently output video to the external monitor. Sometimes I'll have to disconnect/reconnect the docking cable multiple times before video will output on the external monitor. 
And thrown in the mix is sometimes it will kill ALL USB ports on the docking and on the laptop. The only way to restore USB port functionality is to shutdown the laptop and turn it back on again. We experienced this USB issue 6 months ago and found it was due to a bad Realtek USB 2.0 driver for the docking station. Installing an older version of that driver fixed the issue at that time. Since it's resurfaced with this, we've tried the driver fix, and it no longer resolves it.
I've tried reaching out to Dell support, but their only solution is to keep replacing the WD15 docks, but it doesnt resolve anything as issue occurs on replacement docks they send. This happens on multiple of our 7280 & 7480 laptops that hav... Read more

A:WD15 Dock not outputing video signal

Wow, I have a 7480 that I've been using with a WD15 dock regularly for months and it's always performed flawlessly, so I'm really surprised to see you having this issue with multiple systems and docks.  You've already tried basically everything I'd have suggested, but just to verify, when you have the dock connected, you do NOT also have the separate AC adapter connected, correct?  I'm not sure that could cause this type of behavior (in fact I admit it's a long shot), but I know that's not supposed to be done.
Also, what is the Realtek USB 2.0 driver you're referring to?  The only drivers involved for the WD15 dock are Realtek USB Audio, Realtek USB Ethernet, and (indirectly) the GPU driver.
Lastly, what OS are you testing with? (UPDATE: Sorry, I see it's Win10.  Missed that originally.)

Read other 2 answers
RELEVANCY SCORE 68

Has anyone had experience with this. I just purchased an XPS 15 9560 with a TB16 dock and I'm hoping to use the dock and my old Apple Cinema display, but I can't seem to get the monitor to work in the dock. I purchased an Apple Thunderbolt 3 to 2 adapter and the screen works fine when I hook it directly into the laptop, but I get a USB malfunctioned error when I hook it into the dock. Any information or tricks anyone else has found would be helpful. Thank you in advance.

Read other answers
RELEVANCY SCORE 67.6

Much like has been reported three days ago with the TB16 dock (see here), once I updated the Bios on my XPS 13 to 1.3.7, I started experiencing unexpected cutouts of USB powered devices. In this case, it was my Logitech universal receiver. This cause stuttering/dropouts of the mouse.
When I switch to the on-board USB slot on my laptop - no issue. Whether the USB 2 or USB 3 slots on the dock - the problem returns.
I have no issues with my HD monitor or with the Ethernet connection on the dock - just the USB. Every driver is up to date and, as I said, the ports in the laptop work great.

A:XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

I suppose the obvious question would be have you tried a wired mouse?
I remember comments about a Logitech wireless mouse causing problems for some systems after a prior Win 10 build update.
Does the WD 15 use the ASMedia USB drivers and have they been updated since the Bios update?

Read other 1 answers
RELEVANCY SCORE 67.6

Hi,
Our company purchased several XPS13 laptops last year, running Windows 7 Pro, along with the WD15 docks.
The laptops are usually connected to the company LAN network through the docks, but then are switched to a WIFI connection when taking the laptop to meetings, then re-docked afterwards.
The problem we're seeing is that, for all except one laptop, we have to use the laptop switch to disable WIFI/Bluetooth (Fn-PrtScr) for the laptops to switch from WIFI to LAN when they're re-docked. For the one laptop, it automatically switches from WIFI to LAN once it's re-docked without any issues.
The process we use for un-docking/re-docking the laptops is below:
Un-docking the laptop:

Unplug LAN cable from dock (lower-right LAN icon changes to WIFI icon) - if the laptop is removed from the dock without unplugging the LAN cable first, the wireless adapter remains disabled in Device Manager. Selecting Enable doesn't work, and sometimes, even a computer restart won't fix this.
Unplug laptop from dock.
For the one laptop, at this point, the WIFI network is detected and connects automatically with no problems.
For the other laptops, since the WIFI/Bluetooth switch is in a disabled state (reason explained below), the lower-right WIFI icon has a red cross on it. This is then enabled using the Fn-PrtScr switch and, all going well, the WIFI network is detected and connects automatically. (There have been times when the wireless adapter needs to be manually enabled i... Read more

Read other answers
RELEVANCY SCORE 67.6

Hi,
I've just built a near perfect  home office setup.
- XPS13 9350, 16GB RAM, 512SSD, Skylake i7
- Dell WD15 Dock (tried and failed with the delinquent TB15 variant)
- Dell UZ2315H monitor into the dock, via HDMI for graphics, and USB for the monitor's camera and audio bar.
My problem is just this:-
Through the single USB C connection to the dock, everything works perfectly except the screen's built in webcam


When I plug the screen's USB cable directly into the laptop, it works fine, and I can toggle between the laptop webcam and the screen webcam.
Any tips? I think I'm up to date with all drivers..
Thanks in advance.

Read other answers
RELEVANCY SCORE 67.6

If you plan to use an older WD15 dock with one of the new Dell 5x80/7x80 Latitude systems, it is highly recommended that you update the dock firmware in advance.   Instructions on how to update the dock firmware are available here -> 

If you are purchasing a new WD15 dock with a new system, it should ship with the updated firmware already installed.

Read other answers
RELEVANCY SCORE 67.6

Hi all,
Currently running a Latitude 5480 through a WD15 Dock. I have two monitors but can't get both to display. The dock itself has a number of connection options however it doesn't have two VGA ports. If I connect one of the monitors to the VGA port that works ok. If I use an adapter on the other VGA monitor to plug into the HDMI port on the dock it doesn't detect it on the Latitude.
Anybody successfully managed to get two VGA monitors to connect using the WD15, and if so how did you manage it?

A:Latitude 5480, WD15 dock, Dual monitors

Let's backup. What are the two specific monitor models? Link to the specific adapter you are using to try to connect the second monitor to the WD15. Read through the WD15 article, "How to Use and Troubleshoot the Dell Dock WD15".

Read other 1 answers
RELEVANCY SCORE 66.8

Every morning, the same behavior happens.
I wake my computer from sleep. At the Window login prompt, I connect the WD15 with my laptop (Dell Latitute 5580). The connection establishes (the attached monitor turn on and works). After 5-10 seconds, the WD15 shuts down on it own. The white led on the dock (and on the cable) shuts off. I have to disconnect the power of the dock, disconnect the dock from the laptop and finally reconnect the power to turn on the dock. When the white led are back, I reconnect the WD15 to my laptop and now, the connection is stable (does not disconnect) and everything works.
Is this a known issue ? How can I fix this ?

A:WD15 shuts off itself. Need to power cycle the dock to make it work again.

I'd suggest you run the Guide Me option in your Dell Product Support page to install latest Chipset drivers on your computer. Please follow instructions to run Guide Me option in the link below.
How to Find Drivers and Update Them (Official Dell Tech ...

Read other 2 answers
RELEVANCY SCORE 66.8

Which dock do I pick for Latitude 5480?

Dell Universal Dock D6000
Dell WD15 (
Dell UltraHD Dock D3100

Our goal is to dock the E5480 with two monitors (Dell P2417H), have wired USB keyboard/mouse, wired ethernet with USB Printer and a USB scanner?
D6000 has 2x DP ports, so it seems to be the best fit?
WD15  has mDP and HDMI out, which means I would need either:
a) mDP to DP adapter plus DP cable for MON1+ HDMI cable for MON2  or b) mDP to HDMI adapter and HDMI cable for MON1 + HDMI cable for MON2
D3100 has 1XDP and 2xHDMI out.   Could use both HDMI out, but reading on forums HDMI is unresponsive during sleep/awake PC functions?
Which dock will gives us the least headache?

Read other answers
RELEVANCY SCORE 66.8

Anyone seen the following issue w/the Latitude 7480 w/a WD15 USB-C Dell Dock)??? I've reached a brick wall on this.
Laptop = Latitute 7480.Docking Station = WD15 (USB-C Dell Dock).OS = Windows 10
Laptop powers on in a docked state. External monitors and peripherals are functional. Laptop then gets removed from dock, and USB ports on laptop become nonfunctional. The system is not providing stable power to the USB ports. If you redock, the external monitors are functional/responsive (signal being transferred via USB-C), but the regular USB ports are still nonfunctional. After undocking, I connected a USB-powered wireless headset receiver to USB port on laptop, the receiver initially gets power for a few seconds, and then power dies. Indicating the system recognizes hardware is being plugged in, but then suspends power to the ports. Also, very randomly the backlight on the laptop screen will go out. Backlight resumes functional after reboot.
Troubleshooting Steps performed:- Connected USB keyboard and wireless mouse directory to laptop usb port, and devices are nonfunctional. - Changed Power Options from Balanced mode to High Performance mode in OS, no change. - Updated Firmware for WD15 USB-C docking station, no change. - Checked all related settings in BIOS after update, no change. - Disconnected ALL peripherals from dock (monitors/mouse/keyboard/usb headset) and no change. USB ports still locked up. - On laptops with restart or shutdown functions, it takes several mi... Read more

Read other answers
RELEVANCY SCORE 64.4

System is a Latitude E5570 in E-Port Plus II dock, connected to two Dell U2515H monitors via Display Port.
Primary monitor blanks regularly for 2-3 seconds, but secondary mirror does not.
I have followed all instructions in this knowledgebase article: www.dell.com/.../blanking--flickering-or-blinking-video-issues-on-external-monitor-for-dell-latitude-exx70-exx40--precision-xx10-systems
Unfortunately, no remedy yet.
All graphics drivers are up to date, based on offered driver downloads for my system.
A Latitude E6530 does not show this issue when docked in the same dock with the monitor configuration unchanged. The monitor only blinks when E5570 is in dock. Blinking is irregular, sometimes a few times a minute, sometimes every few minutes, sometimes only each hour.
Changed Display Port cable to primary monitor, did not help.
Monitors are not daisy chained, but connected individually to dock to allow older systems to dock.
Would appreciate any advice.
Thanks!

A:Unresolved 2-3s blinking of external monitor at Dell E-Port Plus II Dock

We had this issue and it was resolved by a firmware update to the MST hub built into the system.  Go to support.dell.com, select your system, select Drivers and Downloads, and search "MST".  Note that sometimes if the OS selected by default there is the one you want, you have to choose some other OS and then switch back for anything to appear.  Anyway, the update you're looking for is Synaptics-VMM3320-MST-HUB-Firmware-Updater_DJG3X_WIN_3.12.1_A03.EXE.  I'd post a link, but most of the time that causes posts to get stuck in moderator queues.  Note that when you run the update, you have to have the system docked with an external display connected and in use, and then restart afterward.

Read other 1 answers
RELEVANCY SCORE 63.2

Hello everyone
I've problem with my dell E5450

1. When i connected laptop with close cover to the dock station i will get screen on the external monitor.
2. When i connected latptop with open cover i've screen on external monitor and on the laptop.
Problem starts when i connected my laptop with close cover to the dock station then open them. 
I've only screen on the laptop but none on external monitor. I must use  keys combination like "windows + p" and choose  extent screens to display screen on laptop and external monitor but when i disconnected laptop from dock station and connect again that the same problem.
What can i do to solve this problem?
My configuration:
intel core i5-5300U 2.3 Ghz
Intel HD 5500
Windows 7 pro

Read other answers
RELEVANCY SCORE 62.4

Hi, all, I have a Dell XPS 15 laptop and recently bought a Asus MB169B external USB monitor.  When I plug the monitor in, the laptop monitor (not the external monitor) flickers about every half second.  If I unplug it, it stops.  I upgraded my video driver to no avail.
Is it simply a power supply issue (the external monitor  does not have a power cord)?  Anything I can do?  It does it even if I have the laptop plugged in and charging.  
*something interesting - I just discovered if I duplicate the display and not extend the flickering goes away...but that kind of defeats the point of a dual monitor for me.
Thanks.

A:dell xps 15 monitor flickering after connecting external usb monitor

Hi NATURAL1DAVE,
What is the exact system model? 
Have you connected the external monitor to a dock or hub or directly to the system USB port?
Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.
Reinstall the video drivers and chipset drivers for the system from the above link and check.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

Read other 1 answers
RELEVANCY SCORE 59.2

I was given a 23 inch Dell Monitor to connect to an HP 2000 Notebook. The cable that came with it isn't compatible with the notebook as it's about 4 years old. Which display port would work for me?

A:connecting dell monitor to an hp notebook

We need to identify what we have for outgoing and incoming ports on each device. Basically there are 4 types of monitor connectors in current use.  VGA:  HDMI:  DVI (white one on the left):  And Displayport (DP):  The HP 2000 laptop is going to have an HDMI and VGA out port. The monitor we do not know since you do not give us the model but look on the back to see what it has. You only want to use VGA if none of the others are present. VGA is analog and all the others are digital. So lets say the laptop has HDMI out and the monitor has HDMI in (likely if it is newer). All you need then is a cable with HDMI male on both ends. If the monitor has DVI (likely if it is a little older) then you need a DVI male to HDMI female and then you still use an HDMI male to male cable.  http://www.amazon.com/dp/B014I8SSD0/ref=ice_ac_a_t_dpn?ie=UTF8&qid=1464625363&sr=8-1-ac&keywords=hdm... http://www.amazon.com/Importer520-Plated-Female-DVI-D-Adapter/dp/B0035B4LJM/ref=sr_1_1?ie=UTF8&qid=1...  Post back if you need any more help.  If this is "the Answer" please click "Accept as Solution" to help others find it.    

Read other 1 answers
RELEVANCY SCORE 58.8

Been getting random & frequent BSOD (Critical Process Died). Called tech support, they uninstalled & reinstalled several drivers including the dock driver. They also installed this click 2 fix app. The problem remains. I've already notified them about it. Hope to hear back from them tomorrow.
One thing I noticed: I don't get any BSOD when not plugged into the dock. I've already ordered a replacement in case this one is defective. Is there anything I should be looking for?? Would have I been better off choosing the thunderbolt dock instead??
Any advice is certainly appreciated.
-Mike

Read other answers
RELEVANCY SCORE 58.8

Hi all,
I recently purchased a TB16 thunderbolt dock. Everything seems to work perfectly except for the fact that my XPS isnt actually charging. The battery indicator shows that its charging but the battery continually drains and not indication of charge time shows up leading me to believe that no power is actually going to the laptop.
I have updated all the drivers except for the Thunderbolt 3 Firmware which continually fails to install. It gives me an error message of  "Thunderbolt Firmware installation failed" and I believe the NVM firmware is 8 currently. Im speculating that this is causing the charging issues. Has anyone had a similiar installation problem? Ive tried disabling my antivirus etc but it continues to fail.

Please help!

A:Dell XPS 13 9350 and TB16 dock problem

(EDIT: The information below pertains to the XPS 15, not the XPS 13 like the OP is using. Apologies for the confusion.)The TB16 is sold with two different wattage AC adapters: 180W and 240W.  The XPS 15 requires that the TB16 be powered by the 240W adapter in order to charge the system. Check the wattage on the AC adapter you're using with the TB16.

Read other 11 answers
RELEVANCY SCORE 58.4

I have a Dell Precision M6700 and cannot get the laptop to recognize a second monitor. I have downloaded the following video drivers from the Dell website without success:
Intel HD 4000 Graphics Driver, AMD Fire Pro M4000/M6000 Graphics Driver, Intel HD 2000/2500/3000/4000 Graphics Driver
When installing the software above it states that my system does not meet the minimum requirements
Please help as I am losing my mind.

A:Connecting a second monitor with my Dell Precision M 6700

Dell drivers that are customized for your model are the only ones you can use--not any from Intel. According to the specs, HD4000 is disabled when you have the AMD fire pro card. 

Read other 1 answers
RELEVANCY SCORE 58

Is it possible to connect to external monitor using the USB 3 port. 
The 2717 monitor has a multiport USB connector

Thx Zohar

Read other answers
RELEVANCY SCORE 58

I just recently purchased an adapter from Amazon HERE...

After going through the run around with customer support, my issue is still not solved.

I am trying to connect an external monitor through HDMI via the adapter linked above, but an unable to solve the issue.  My laptop recognizes the external monitor is plugged in, and is functioning as you would expect with an external monitor (i.e. two screens, dragging between two screens, etc...).  However, it seems as though the laptop is not sending any video output to the external monitor.  
I have updated all drivers and installers that were recommended to me by Dell customer support.  Additionally, I had changed a setting in the BIOS to disable some sort of USBC or Thunderbolt 3.0 security, as per recommendation in the comments of the linked (above) product.

Any suggestions?

Read other answers
RELEVANCY SCORE 58

Hi,
What cable do I need to connect my old E228WFP Dell 22" monitor to my new XPS 8900 PC?  The monitor has 15 & 24 pin female connections and the PC has HDMI and DisplayPort connections connection.  And one 24 pin female connection for which I'm not sure the purpose.  Excuse my ignorance...
Thanks...

A:Connecting old E228WFP Dell 22" monitor to new XPS 8900

An HDMI-to-DVI cable?

Read other 1 answers
RELEVANCY SCORE 57.6

Hi, we are using setup as described T470, dock, display port and ThinkCentre Tiny-in-One 24 Monitor. We are getting strange sound in monitor speakers, noises, etc... When you play music is plays normally, but when you don`t have nothing to play it randomly generates strange sound, noises, etc. Local lenovo service suggested updating lenovo dock firmware, but it is the latest installed. Any suggestions how to solve this issue? How can I open support case on lenovo? Product not found in database.

Read other answers
RELEVANCY SCORE 57.2

I bought a Dell XPS 13 9350 in December and I wanted to connect it to an external monitor via the thunderbolt port. I bought an type c to hdmi adapter off amazon and it connects. (Actually bought 2 and the problem persists). But occasionally both my screen and laptop will turn black then back on again. This causes my video that i'm playing to either freeze/crash (netflix/youtube) which is SUPER annoying. It goes from occasional to quite often. It's really random.

My drivers are up to date, cable is new and the monitor is new from boxing day. 

Any help is appreciated :)

A:Dell XPS 13 9350 Connecting external monitor via thunderbolt port

There are several posts on this forum about this issue.
SEARCH.

Read other 3 answers
RELEVANCY SCORE 57.2

Hallo,
ich möchte meine neues XPS 13 9360 mit dem ebenso neuen WD15 Wireless Dok verbinden, laut Installationshinweis sollte der Intel Wireless Manger in der Taskleiste angezeigt werden, das ist aber nicht der fall, zumal ja auch laut Betriebssystem ein Killer Wireless Adapter von Qualcom verbaut ist.
Wie kann ich nun den WD15 mit dem XPS 13 9360 verbinden ?
Danke.

Read other answers
RELEVANCY SCORE 57.2

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

Read other 2 answers