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The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed

Q: The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed

Hi,
Receving the "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed" error during the OSDsetupact.log in Windows 7 x64 in Dell 7040 models.
Uploaded the setupact.log in the below URL.
https://1drv.ms/f/s!Aj2wii50lHANhFuQawqavDaO9eE0
Error"




i have tried the below methods and it did not help
Method 1

1. Hold down "Shift + F10" to open the command prompt
2. On the command prompt type "regedit" with no quotes to open the Registry Editor
3. Go to:- HKLocal machine -> System ->Setup ->Status -> ChildCompletion
4. Highlight ChildCompletion and on the right you will see "setup.exe"
5. Double click "setup.exe" and verify the value is set to "1"
6. Change the value to "3"
7. Close the registry editor and close the command prompt.
8. Click OK on the error message and now the installation process should complete.

Method 2
cd Windows\System32\oobe
msoobe

i have checked harddisk and memory are in good condition. can someone help what could be the problem.

Regards, Boopathi

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RELEVANCY SCORE 200
Preferred Solution: The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 153.2

Hi, I just bought a Dell XPS 8500 a few months ago and recently wanted to do a clean install of Windows 8.  I have two Windows 8 USB drives.  One is a Windows 8 Pro that I bought and the other is a Windows 8 standard that came from Dell.

I only have one MSATA SSD drive installed in the machine.

When I try to do a clean install, all the steps works fine.  It proceeds fine to the last step where it copies all the files.  Then, it will give me a 10 second count down timer and restart the machine.  After the restart, I get the following error message:

The computer restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click "OK" to restart the computer, and then restart the installation.
?
When I click OK, the computer restarts itself and I get the same error message again.  It's like an infinite boot loop.  I have also tried the following:

Install Windows 8 Pro upgrade USB drive, same results
Install Windows 8 standard Dell USB drive, same results
Install Windows 8 standard Dell DVD ROM drive, same results

I've also tried all of the steps above with a 300gb SATA HDD that I have.  Unfortunately, same results.  I've also completely powered down the system and waited about 20 seconds.  When it starts up, it gives me the same error message again.

Also, the BIOS settings are all set to default.  The BIOS boot mode is set to UE... Read more

A:Dell XPS 8500 Windows 8 UEFI Installation Boot Loop "The computer restarted unexpectedly or encountered an unexpected error."

Hi funkmasterta,
I will suggest you to check the BIOS settings provided below to see if you have similar settings. If not you may try these settings and then install the operating system.

Go to the BIOS screen by pressing F2 at the Dell logo 4-5 times.
Navigate to ‘Advanced Tab’ and select ‘Onboard Device Configuration’.
Set ‘SATA Mode’ to ‘AHCI’.
Navigate to ‘Boot’ tab and set ‘Secure Boot’ to ‘Enable’ and ‘Load Legacy OPROM’ to ‘Disable’.
Boot Mode should be set to ‘UEFI’.
Save the settings and Exit from the BIOS.

Once the system restarts, Go to the ‘One Time Boot Menu’ by pressing F12 at the Dell logo 6-7 times.
Select the boot device under UEFI to boot.
Keep me posted with the results. I will be glad to assist you further.

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RELEVANCY SCORE 146

Hello people,
After I haven?t used my PC(vista) for two weeks I started it and anything looked normal but when the vista green background appears(where you normally choose the user) suddenly this error pops up:

?The computer restarted unexpectedly or has encountered an unexpected error. Windows
installation cannot proceed. To install Windows, click OK to restart your
computer and then restart installation.?

The only thing I can do is press Ok, if I do so my computer restarts and the same error appears.

Some things I can and can?t do:
I can?t reach my desktop.
I can?t choose my user.
I can enter a second screen my pressing F12 or tab.
I can insert a CD/DVD.

Do anyone knows how I can solve this problem? Please reply.

Xiffix

A:The computer restarted unexpectedly or has encountered an unexpected error.

hellodo you have a recovery cd/dvd? If yesinsert it it should give an option to return to "last known good configuration"if no you can download one from here. http://www.howtogeek.com/howto/windows-vis...-dont-have-one/and here is a good tutorial on how to use the start up repair. http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/good luck

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RELEVANCY SCORE 146

Hello people,
After I haven?t used my PC(vista) for two weeks I started it and anything looked normal but when the vista green background appears(where you normally choose the user) suddenly this error pops up:

?The computer restarted unexpectedly or has encountered an unexpected error. Windows
installation cannot proceed. To install Windows, click OK to restart your
computer and then restart installation.?

The only thing I can do is press Ok, if I do so my computer restarts and the same error appears.

Some things I can and can?t do:
I can?t reach my desktop.
I can?t choose my user.
I can enter a second screen my pressing F12 or tab.
I can insert a CD/DVD.

Do anyone knows how I can solve this problem? Please replay.

Xiffix

A:The computer restarted unexpectedly or has encountered an unexpected error.

Can you get into Safe Mode? To do this, rapidly tap the F8 key just before the Windows Splash Screen shows up.

Please let us know the exact make and model of your system

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RELEVANCY SCORE 141.6

Completed a fresh install, formatted, windows 7 home premium all is fine until it goes to start services (setup is starting services) then the screen flickers and I get the message. "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation"

This then becomes and endless loop, I have started again delete partitions format let windows do it all and the same result, tried safe mode - no go tried repair no go searched internet for help tried some of that stuff with dos prompt- still no go.

Tested Hard drive with windows - no issues, tested with third party software no problems

Laptop originally come with Win7 and even tried to cheat and install xp but that also failed, thought if I could get xp on I could upgrade - but failed.

In your hands community

A:Computer restarted unexpectedly windows installation cannot proceed

You are deleting all partitions during the booted install to get it cleanest, and following the other steps for a Clean Reinstall Windows 7? Those steps assure you'll get and keep a perfect install.

If after doing those proper preparations it still hangs Starting Services, then first try entering Device Manager - Access During Windows 7 Installation to disable any erroring drivers shown there, and if that doesn't help try new installation media as discussed in Step 1 of tutorial

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RELEVANCY SCORE 140.4

I recently purchase a new Toshiba laptop, with Windows 7 OS and only about a week later, this message popped up during a reboot. I was applying a "windows update" and the computer was stuck at "setup is starting services" and then it pops up a message saying "The computer restarted unexpectedly or encountered an unexpected error." All other forums explain something about Windows 7 being installed, but I wasn't in the process of installing the operating system, it was only an update. Every time I click "OK" on the message, it restarts the computer but stops at the same message, and over and over again. I'm not really sure what I should do. Some sites say to get a CD and run an install of it, but my computer came with the operating system preloaded and not with a CD, so I don't have direct access to a Windows 7 installation disc. Any help would be appreciated.

A:Install Windows: This computer restarted unexpectedly or encountered an unexpected...

Hope this helps

Prevent Automatic Reboots In Windows After System Crash Has Occurred

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RELEVANCY SCORE 140

Hello. I'm not sure if this is the correct forum for this topic but I think it is.

I have a Toshiba Satellite laptop running Windows 7. Recently I made the decision to restore my system to "out-of-the-factory" settings using the Toshiba program that came with the computer to do this. This went well.

when this was done, the computer restarted, and after the normal start-up screen, it began installing windows.

About halfway through this process, my brother decided it would be funny to turn off the computer in the middle of the installation.

when I turned the computer back on, it went to the windows installation again, but very soon an error message came up saying

"the computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation."

However, after pressing OK, the computer restarts, but the same error message comes up, leaving me in a loop.

So is there anything I can do to fix this? Or does my brother owe me a new computer?

Btw I don't care about losing data, I have everythign backed-up on an external hard drive.

A:"Computer restarted unexpectedly....windows installation cannot proceed" installation loop.

I think you need to reformat C: (delete the partition) and (redo partition) using ntfs drive and restart the installation. Do you have a OS Windows Disk?

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RELEVANCY SCORE 122

Hi. I was previously using windows 7 home premium 64 bit on my computer. The computer worked for around 2 years and one day suddenly went BSOD on me, with various problems from disk read errors to "video driver failed to initalize". After my roommate tried all the system recovery options (which all failed), he decided to use his recovery disk to do a factory reset of the computer (it's his computer). This got rid of most of the problems, with the exception of disk read errors from time to time. However, during the setup of the computer, we got the "The computer restarted unexpectedly or encountered an unpexted error. Windows installation cannot proceed." error, which just leaves us in an infinite loop (unless we get a disk read error). Windows 7 came pre-installed with the computer, so we dont have any installation discs. The only disc we have is a recovery disk that lets us get to the system recovery options. The computer was a plug-in-and-use computer meaning that we dont know much about the system specs other than the sticker that came on the side . I included it in case anyone is intrested in it.
Any help would be greatly appreciated.

SYSTEM SPECS
windows 7 home premieum 64 bit
intel core i3 processor 550
6gb DDR3 memory
1TB hard drive (dont know the name or anything)
NIVIDIA GeForce 315 1024 MB

A:The computer restarted unexpectedly... Windows install can't proceed.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

If defective, replace it. Use the recovery disc you have or you can download a legal copy from here: Official ISO Downloads

Following taken from here: Digital River Direct Download Links for Windows 7 Editions Free





Quote:
I'm including only the English versions.

Microsoft’s partner Digital River is providing the direct high speed download links for the Windows 7 all editions, The download links are available in English,French,German,Spanish languages.

The installation ISO files of Windows 7 are hosted on the server msft-dnl.digitalrivercontent.net owned by Digital River, one of the delivery partners for Windows 7.

All you need is a legal Product key for a Windows 7 Edition that you want to install using these ISO images. Can be a retail or OEM key.


You can burn these images using any standard burner like [url==http://www.imgburn.com/>ImgBurn[/url]

The Product key should be on the COA sticker on the computer.

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RELEVANCY SCORE 96.8

I upgraded from Windows XP to
Vista with the installation Dvd, but
on the final step of the installation
someone turned it off becuase they
said it was froze for about 10min.
Now everytime i try to boot I get
the message
"The computer restarted
unexpectedly or encountered an
unexpected error. Windows
installation cannot proceed. To
install Windows, click Ok to restart
the computer, and then restart the
installation."
I tried booting from the DVD but
the option never comes up. In BIOS it says idea drive not present. The jumpers are on Cs & I checked the cables to make sure its plugged in correctly. The lights still blink green on the front of the drives when I turn it on. I take an Information Technology 2 class but i tried everything I know. There
is no way that i know of, that will
get me past the error message Its a
Dimension E310.
& I'm trying to get it fixed by football season for fantasy football

A:[SOLVED] Computer Restarted unexpectedly during installation

Hi do you have the cd\dvd drive set as first boot device is the hdd and dvd drive sharing the ide cable is the dvd drive jumper set to slave

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RELEVANCY SCORE 90.8

I have a windows vista I did a system restore on because it kept saying no signal & shutting down. When it first started it froze for about 20 min so I turned it off. Now an error pops up over and over that says the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and restart the installation. .... I am clueless??=(

A:Help please! Computer restarted unexpectedly error!

Hi and welcome to TSF please clarify was it system restore or a factory reset to the way it was when you first got it

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RELEVANCY SCORE 86.4

Last night my computer was working fine before I left it on and went to bed. This morning I go to turn on the monitor to check my email and I see a windows setup screen with this error message:
"The computer restarted unexpectedly or encounted an unexpected error. Windows installation cannot proceed. To install windows click "OK" to restart the computer, and then restart the installation."

I have browsed some questions and answers about this error message but from all I have seen all individuals with this problem encountered it while they were reformatting or reinstalling windows 7 on a new computer. This just randomly happened to a working computer out of the blue. I'm not certain if there was a power surge but we do have surge protectors and our other 2 computers work just fine.

I tried one solution of hitting Shift+F10 typing into the black command box "regedit" then going into the folders and changing the childcompletion from 1 to 3 in order to install windows. The problem is will uninstalling windows again wipe out my hard drives? Or is there a way to fix this problem as I wasn't trying to reload factory specs or anything of that matter.
Thanks

A:Could use some help with: "Computer restarted unexpectly or encounted an unexpected error."

To check for the error, navigate to event viewer - system events for a more detailed description. The restarting problem could also be a bluescreen in the making. By disabling the restart button, the error would also be reproduced. http://pcsupport.about.com/od/fixtheproblem/ss/disable-auto-restart-windows-7_2.htm

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RELEVANCY SCORE 84.8

I had to wipe the main drive on my notebook and during the reinstall of vista my computer restarted unexpectedly and vista couldn't finish installing now when i try to start up my computer it tells me i need to restart the instillation and restarts again. i can usually get the desktop to stay up for 5 seconds before windows restarts but i cant do anything in that time. If i could get the desktop to stay up longer i could probably fix it. How could i get the desktop to stay up longer? or how could i manually restart the vista instillation with no disc?
 

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RELEVANCY SCORE 79.6

I was installing Win 7 Ultimate 32 bit onto my PC, and it went great at first, but when it came to "starting services", it popped up a box and said "the computer restared unexpectedly or encountered an unexpected error..." so I pressed "OK" then, the computer restarted and resumed to "starting services" and wants me to click ok for restarting.... i have no idea,, please help

i can do nothing, cuz when the PC starts it shows only the DELL thing and straight into the installation....

A:Help!! win & install error, "the computer restarted unexpectedly or.."

If you complete your System details we might be able to help. Your Spec shows your present operating system as "Dell" This as you will know is a PC manufacturer not an Operating system. What OS have you now and how are you trying to install Windows 7, from a retail disc a download or what means. please give as much detail as possible. Have you checked to see if you PC is man enough for Windows 7? Go here to check;
Windows 7 Upgrade Advisor

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RELEVANCY SCORE 78.4

Worried for my other real life information.

I ran some of your spywareremoval suggestions from some threads but I am still vorried, posting this just in case.

Also: should my computer be using around 2,5gb of ram at this moment?
I disabled the virtual cd rom with your program.

Thanks in advance!
.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Andreas at 23:53:46,63 on 06.03.2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.47.1044.18.6103.3324 [GMT 1:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {DAAC1C79-1A96-9DFE-FC4C-6940214C33E6}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG10\avgchsva.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNet... Read more

A:Computer restarted unexpectedly - dds log

bump===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the MRT Team... Read more

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RELEVANCY SCORE 78.4

i have asus slate b121. when the asus slate b121 shut down during windows 8 install and it tells me to "click "OK" to restart the computer and restart the installation. each time it restarts and goes back to the same screen. how can i fix this? look at this pic.

A:the computer restarted unexpectedly

Are you doing a clean install?

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RELEVANCY SCORE 78.4

I upgraded from Windows XP to Vista with the installation Dvd, but on the final step of the installation someone turned it off becuase they said it was froze for about 10min. Now everytime i try to boot I get the message
"The computer restarted unexpectedly or encountered an unexpected error. Windoes installation cannot proceed. To install Wundows, click Ok to restart the computer, and them restart the installation."
I tried booting from the DVD but the option never comes up. There is NO way That i know of, that will get me past the error message Its a Dimension e310.

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RELEVANCY SCORE 76.8

Hi every bodyI downloaded Windows 7 32bit (no key yet), I've tried upgrading Windows Vista SP1 but when step 2 (expandeing files) reaches 21% the installation stops with following error "Windows could not update the computer's boot configuration. Installation cannot proceed."I tried to install Windows 7 in a new partition but the process reaches 27% this time and stops with same error.I've reformatted my hard disks completely and installation process reaches 99% then stops with same error.I checked BIOS settings and found only DVD and HDD listed (no third option).the Microsoft suggestion about the registry tweaking did not apply for me (and I tried to install a fresh copy from scratch).I'm using 2 HDD in RAID0 configuration and works OK with Windows Vista, I did load the drivers to Windows 7 during installation but still getting same problem, any suggestion???

A:Windows (7) could not update the computer's boot configuration. Installation cannot proceed.??

Simple solution found for Dual Boot errors!
 
 Here is an update. Since no one else has seemed to find a solution I actually managed to find my own. Just to recap you on what had happened to me, I was trying to dual boot Windows 7 x64 with Windows Vista Ultimate x64. Somewhere in my use with Vista my BCD was corrupt/deleted and caused this error to appear. (Windows could not update your computer's boot configuration.) After searching my computer I found the registry settings were correct, and file access to the folder that contained the BCD was correct, However my BCD was corrupt/missing and so I was unable to finish the installation and get my computer to dual boot. I found this out by typing bcdedit.exe in command with admin access and it gave me the warning "BCDedit.exe could not be run. BCD is either corrupt or missing".
 
In order to fix this it was quite simple. I had to use the original installation disc for vista to repair my computer's boot files. Unfortunately I didnt have an install disc that would work with vista since I purchased mine before SP1 came out, so in order to repair it I had to create a slipstream disc with the SP1 updates added to it. after repairing I instantly was able to see both Windows 7 and Windows Vista in my boot manager when I restarted my computer. I easily fixed and finished installation with out a hitch, and I'm now staring at internet explorer inside of Windows 7 typing this message. I hope this will help anyone else ou... Read more

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RELEVANCY SCORE 76

I receive this message when my system boots up... It pops up on my desktop.. The title bar of the message is "Freedom". The rest of the message says
"if you do not restart freedom the services youo enabled will not be protected".

I have no program called "freedom" and have no idea where this is coming from.

Ken

A:"Freedom has encountered an error and must be restarted"

What is the make and model of the computer??

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RELEVANCY SCORE 75.2

computer restarted unexpected error. Windows installation cannot proceed, click ok, and then restart installation

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RELEVANCY SCORE 75.2

I was in Real Player getting ready to burn a CD and all of a sudden my computer restarted. When it re-booted, I had to selected either Normal or Recovery Console, and I selected Normal, which led to my computer just being "stuck". I manually shut it off and restarted, and this time I had a message saying that Windows unexpectedly shut down the last time it was open, and I could choose to either start from the "last known good configuration" or start normally (along with the options to start in Safe Mode).

I selected Last Known Good Configuration, and after the Welcome to Windows XP screen came on with the progress bar underneath, the same thing happened - it restarted and I was back to the last menu option. This time, I selected "Start Normally" and the computer was just "stuck".

Now, I can open my computer in Safe Mode, though I don't think I can access the internet through Safe Mode (I tried to use Safe Mode with networking but my internet wouldn't connect), so I'm currently using my wife's laptop to post this. I have no idea where to even start. I was going to delete Real Player but I honestly don't think that that was the problem.

Is this malware or a virus? Nothing at all had been acting strange recently; I would have no way of even suspecting anything was wrong from a malware/virus standpoint.

Any ideas?

Thanks,
Tim

Edit - This time I started it up and hit F10 for Recovery, and it had me run diagnos... Read more

A:Windows XP unexpectedly restarted

Yes, it sounds pretty bad.

Generally, if your hard drive fails the diagnostic test it is time for a new one.

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RELEVANCY SCORE 71.2

I am unable to install any software in my windows 8 laptop. The error message is as follows :

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package.The error code is 2503. "
Please help me to solve this problem.
Thanks & Regards,

Anish Uthuman

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RELEVANCY SCORE 70.8

So I've bought a new PC (Windows 10) and with the first Start I get a message saying:

"The computer restarted unexpectedly or encountered an unexpected error.
Windows installation can not proceed.
To install Windows, click "OK" to restart the computer, and then restart the installation."

Now I've ended up restarting it multiple times and I always get this message, Windows was preinstalled and I have no Disc for it, only a partition on the SSD to reinstall it, but I cannot access it since my PC won't get further than that.

I would be really happy if you could help me fast and I'm looking forward to solve this problem.

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RELEVANCY SCORE 70.8

HELP!

I just got a whole new system, piece by piece. I also ordered Windows 7 32-bit OEM.

The hard drive is fresh, a Seagate 500GB SATA internal, that has never been used before. I booted from the LG DVD/CD drive, and the installation seems to go fine, but when it reboots a few times and it appears to be finished, it gets to a screen where it says STARTING SERVICES and then it crashes...

No BSOD, just a window that appears on the screen that reads:






Quote:
"The computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and the restart installation."




It has done this every time. My computer hardware stats are on my profile, but I have an ASUS M3A78-EM motherboard with AMD Athlon II X2 240 CPU and 4GB Corsair (2x2GB sticks) DDR2 1066MHz RAM, LG DVD-writer/multi drive, and the 500GB hard drive. The graphics and audio come onboard the motherboard.

I am using an HDMI cable to connect it to my HDTV which has an HDMI port. I have a HANNspree HDMI computer monitor that supports VGA and HDMI. But would that cause a problem?

I don't understand... it's supposed to be supereasy to install. The instructions that came with Windows 7 just show a quick page that just basically says "insert disc, follow instructions, install, and you're done." But it's not happening!! Very confused... I can't install motherboard... Read more

A:Windows 7 Fresh Installation = Unexpected Error ?

Look in bios for Plug and Play OS setting. Set it to yes.

See page 28 in the manual that you can download.

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RELEVANCY SCORE 68.8

I have a computer that keeps getting a bot-infection notice from Comcast.  I know there's a lot of crap notices, but I've also had intermittent shutdown problems that have nothing to do with battery status or power concerns or overheating.
 
Little help, please?  I haven't run anything except HJT, but here's the HijackThis log.  Any help or suggestion woulc be good.
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:22:52 PM, on 11/15/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16736)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe
C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick La... Read more

A:Unexpected shutdown (Windows Shuts Down Unexpectedly)

Oh, and here's the DDS file:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736  BrowserJavaVersion: 10.40.2
Run by Sarah at 12:37:42 on 2013-11-15
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6092.3301 [GMT -5:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k WbioSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\P... Read more

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RELEVANCY SCORE 68.4

Hi i have installed Windows 7 64Bit  Enterprise edition. installation went smooth without any errors. i have downloaded RSAT  64bit from http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=7d2f6ad7-656b-4313-a005-4e344e43997d#filelist when i run the installation i get"Installer encountered an error 0x80246002"Event Viewer shows following errorWindows update "Update for Windows (KB958830)" could not be installed because of error 2149867522 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\User1\Desktop\amd64fre_GRMRSATX_MSU.msu"        ")i have gone through some threads and looks like nothing much is out there with specific error code.the closest one i could find washttp://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/800b8038-0a86-4643-8616-21e8e50ea9ac however i can't find the key mentioned in #7 of Step 2 by Judi collins. Obviously because RSAT never got installed.i am clue less here and any help will be really helpful.Also i have tried repairing windows 7 installation using repair option.

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RELEVANCY SCORE 67.6

hey friends,,,,, got a problem here,
 
last day i set my laptop on sleep... and after 15 min i picked it again,,,i saw it was turned off ! i switched it on and after that it about an hour but the windows did not start...
 
i tried to renew the windows , so i did format the drive C, as i install windows in it!,,, but the installation did not proceed,, even 1% not... so plz frndz give me any idea .... thanx

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RELEVANCY SCORE 67.6

I put my computer to return to the "out of the factory" settings but the computer died while it was setting up the starting services. Now everytime i turn it on it says Setup startng services. But and error message comes out that says " the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows , click "oK" to restart the computer, and then restart the installation" I press enter and it just restarts and does the same like a loop.

A:Windows Installation Cannot Proceed

System manufacturer and model?

Louis

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RELEVANCY SCORE 67.6

Hi,

A brand new Asus netbook out of the box - I powered up, then accidentally unplugged the power source. Now I get message "computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows 7, click OK to restart computer, then restart installation."
I've done this , but the same message keeps coming back up.
What can I do to get past this?
Thanks

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RELEVANCY SCORE 66.4

Hi,

I have purchased an old Dell Inspiron 510 m. I have got HP PSC 1210 all in one printer. When ever i put HP printer installation CD in the PC, after few minutes it ask me to put original Microsoft Windows XP CD which came with the laptop to complete the installation.

As i have purchased an old laptop, the seller didn't had the original windows XP CD which came with the laptop.

This is what it says exactly-

Windows File Protection

Windows Files must be installed for your installation to proceed

Insert your Windows XP Professional CD-Rom Now.

There are three choices- Retry, More Information. Cancel

I have also used 2 methods suggested by Microsoft but that didnt worked. Here are the solutions prescribed by Microsoft-

http://support.microsoft.com/kb/324654

Please help as without printer installation, my work is getting affected.

A:Windows Files must be installed for your installation to proceed

I believe the only way around is to get a Windows XP CD - Home or Professional - depending on what you have installed. It doesn't have to be the one that came with the laptop though so if you have a friend you can borrow one from it should work fine.

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RELEVANCY SCORE 66.4

Not the brightest spark when it comes to computers but I know a reasonable amount. Decide to install the 90 day trial of Windows 8, got through all the installing and then the computer restarted and asked which operating system I wanted to use, clicked on Windows 8 and then it took me to a screen which said 'Getting ready' with a spinning circle and then the laptop restarted its self and now when it loads up it comes up with the message 'The computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot process. To install Windows, click "Ok" to restart the computer, and then restart the installation.'
I press ok and then the computer restarts, and then brings me back to this page. I'm using a HP pavillion G6 and was on Windows 7 Home Premium which was pre-installed on the laptop.
I can't enter safe mode to try and fix it that way as when I press F8 nothing happens. I have access to other computers but I just don't know where to start in fixing it.
Can anyone help me? :(

A:"The computer restarted unexpectedly.." help :(

Did you do what the error said and reinsert the installation media and start the install process over?

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RELEVANCY SCORE 66

When my desktop opens up I receive the above message. Freedom is in the title bar. I have no idea what this is about. It slows down the opening bigtime

The complete message.
"If you do not restart freedom the services you enabled will not be protected"

I have no idea what this freedom program is.

Thank you

A:"Freedom has encountered an error and must be restarted"

HI, kenshireen, and welcome to the forums.

Have you performed a full malware scan? Try using Malwarebytes.org to see if there is an infection, along with whatever else you already have installed....

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RELEVANCY SCORE 66

Hi All,

My computer is restarting without any reasons. I thought it was some booting / OS problem. But I kept my PC in BIOS setup mode for a while, then also its restarting. What could be the problem. Is there anything to do with the power supply like low voltage / variation which is always damaging my hardware or something else. I had been facing this from the first year(every six months).Last year I brought a APC ups , but the problem has not been solved. My computer is five years old now. When I encounter this problem, i remove the motherboard and give it for service. he(technician) usually tells that some condenser went off and he replaces that(not sure what he does, but works after that). I just want to understand why is this happenning frequently. Or something else is wrong.

I have a APC ups, a stabilizer from the source.

Configuration : PIII 500,256MB,80GB , Windows XP, Onboard AGP card.

Thanks
Srivaths
 

A:Machine getting restarted unexpectedly

The problem certainly appears to be hardware if it occurs in the BIOS as well.

There are many motherboards in computers affected by bad capacitors, it sounds like yours may be one. Only replacing all the electrolytic capacitors will solve it in that case. That may cost more than the motherboard replacement would cost...

Read about the issue here:
http://www.badcaps.net/
 

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RELEVANCY SCORE 65.6

Iam now really frustrated about whats goin on with my laptop i just had it reset to factory default due to it being really slow it died on the process and when i start it back up its stucked on th LENOVO PREPARING page loading with a dialog box saying "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click" OK", to restart the computer, then restart the installation. Ive tried vlicking OK million time it just restarting and does the same thing  Ive read and watch fixes for this like pressing Shift+f10 and even tried shift + f9, it does nothing at all. Please guys i need your help thank you 


























15132554340411191079741.jpg ?1974 KB

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RELEVANCY SCORE 64.4

Hi,
I recently started to get a problem with my explorer.exe. It keeps on restarting occasionally like once every 15 minutes or if i click on my computer, control panel or anything that is directly related to the explorer. Initially before i started getting this problem i was dual booting linux and vista. I decided to uninstall Linux and i did. But now i was left with an empty partition and i have a program called Paragon partition manager and after using the program i was able to make a huge partition and so i uninstalled Paragon partition manager. Since then i restarted the computer and started getting this problem. I initially thought it was a virus so i downloaded kaspersky's trail version and found about 8 files that were infected and i also ran scans using spybot and ewido and the system looks to be clean. But i still have the explorer starting error.

Here is what my Event viewer shows when explorer restarts.

[ Name] Microsoft-Windows-Winlogon
[ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
[ EventSourceName] Winlogon

- EventID 1002

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2008-05-12T03:09:57.000Z

EventRecordID 3270

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer Sakethk

Security


- EventData

explore... Read more

A:The shell stopped unexpectedly and explorer.exe was restarted.

Hi there and Welcome to TSF TechSupportForum.com ( Vista Support )

goto start\control panel\Appearance and Personalization\folder options

CHECK (( launch folder windows in a separte process

and post back if that fixed it if NOT we will have to find out what is really causeing this

as there are alot of this now

regards

warlordfmike

p.s... pray for my mom

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RELEVANCY SCORE 64.4

I've been googling all day long and haven't found an answer to this. My IE will not run whatsoever (wants to send report to M$). Secondly, I am unable to launch Explorer or My Computer w/o it failing and restarting.

In safe mode, I'm able to do whatever I please, so i'm guessing SOMETHING is hosing me up...

Any suggestions would be greatly appreciated.

Here's my HijackThis log:

Logfile of HijackThis v1.97.7
Scan saved at 6:22:24 PM, on 8/12/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\CTsvcCDA.EXE
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\gearsec.exe
C:\WINNT\system32\gearsec.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\RealVNC\WinVNC\WinVNC.exe
C:\WINNT\System32\MsPMSPSv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Adobe\Acrobat 6.0\... Read more

A:The shell stopped unexpectedly and Explorer.exe was restarted.

Lets begin by rescasnning once again with hijack and put a check next to each of these then close all browser windows and click "fix checked"

R3 - Default URLSearchHook is missing

O1 - Hosts: 212.33.69.3 js1.hitbox.com

O1 - Hosts: 212.33.69.3 stats.hitbox.com

O1 - Hosts: 212.33.69.3 pagead2.googlesyndication.com

O2 - BHO: (no name) - {432D8C41-8586-11D8-997D-00C026232EB9} - C:\WINNT\bvm202.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)

O4 - HKLM\..\Run: [Openwares LiveUpdate] C:\Program Files\LiveUpdate\LiveUpdate.exe

Now reboot your system into safe mode http://dotcomsecurity.org/forums/index.php?showtopic=55
open windows explorer, find then delete:
C:\Program Files\LiveUpdate
 

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RELEVANCY SCORE 64.4

Hi,

I'm hoping someone on here can help, as i'm at a loss.

I get the following error, every 5 minutes (almost to the second)

Application log in event viewer.
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 30/11/2004
Time: 16:35:10
User: N/A
Computer: PC99
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

The screen goes blank for a second and the task bar and start button disappear then come back.

I've virus scanned with AVG (with latest updates) and done online scans. I appear to be virus free. I have used a registry checker and tidied up any errors there.

My HikackThis log shows ...
Logfile of HijackThis v1.98.2
Scan saved at 16:34:08, on 30/11/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\VTTimer.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINNT\SOUNDMAN.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINNT\system32\hphmon05.exe
C:\PROGRA~1... Read more

A:The shell stopped unexpectedly and Explorer.exe was restarted.

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RELEVANCY SCORE 64.4

Immediately when my computer boots, it begins this cycle of explorer crashing and restarting.

The area of the screen where the task bar and start button are goes white for a second and then they reappear.

I've opened the event viewer and this error is coming up roughly every nine seconds:
The shell stopped unexpectedly and explorer.exe was restarted.

I've run PrevX. It found nothing.
I'm running SuperAntiSpyWare for the second time. The first time it found a few items, and I deleted and restarted. It's still happening.
I'm also currently running the MS Malicious Software Removal Tool & MalWareBytes.

So far... none of these programs is finding anything.

I would really appreciate any guidance... My computer is pretty much unusable right now.
 

A:The shell stopped unexpectedly and explorer.exe was restarted.

Hello and welcome to tsg

can you boot into safe mode?
 

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RELEVANCY SCORE 64.4

For the past two weeks, I've been unable to open certain programs. AIM, MSMessenger, Internet Explorer and such. As of yesterday, I am now unable to even search files on my computer through the search companion and wasn't able to open Windows Media Player. I updated Windows Media Player and it opens now but the other things are still troubled. There are other Windows functions that I can't seem to run as well. I never receive an error message onscreen, but when looking in the Event Viewer I've noticed one stating "The shell stopped unexpectedly and Explorer.exe was restarted." and another saying "WMI ADAP was unable to process the performance libraries: 0x80041001". It was also popping up my nforce control panel icon which wasn't there before and that also wasn't working. It would pop up an error for that one stating an issue with SndStorm.exe and that it had to close. I managed to fix the nForce issue by updating to unified drivers, but am boggled by the rest. I used HijackThis to see if there's something else that I'm just missing. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 9:22:51 AM, on 10/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.... Read more

A:The shell stopped unexpectedly and Explorer.exe was restarted.

Hi

According to the hijack this logfile:

you have antivirus personal edition
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min

you have norton antivirus
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

you have kasperski (although it is missing)
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe" -r (file missing)

Either:
1 - you have more than one antivirus
If you examine the documentation for your antivirus, I think you will find that only 1 antivirus can be used at a time, you should decide which one you want to use and remove the others using their uninstall programs, then for good measure, re-install the one you want to keep. You need to be sure that the uninstall from the others does not "break" your chosen anti virus.

or

2- you have a virus or worm or trojan that is pretending to be one of these antiviruses
Post your HJT log in the "security" forum if you suspect this is the case. the security experts will see your post sooner.

Best regards,

Murray
 

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RELEVANCY SCORE 64.4

My first post... I have XP Home, keep it updated. Do my Norton Updates manually and automatically! System scans once or twice a week. I have reformatted twice now... still!

It doesn't seem to matter what I am doing, even just my desktop, while clicking Start! Quite a variety of things are being done when it happens. Sometimes not for a week, other times, a few times a day???

I took the subject line from: the event viewer. Not a clue what to do???
 

A:shell stopped unexpectedly and explorer.exe restarted

I wish I could offer more information of the helpful variety.
 

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RELEVANCY SCORE 64

Every year I do a clean install due to my kids installing software, etc. Today I attempted the clean install and received an error "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed, click OK to restart the installation".

I utilized the original Installation disk, wiped the HD and windows attempts to load. I have not altered anything to prevent windows not to load...I am at a loss on what to do. I am running it on a 64 bit, AsRock AMD series board. Thoughts?

A:Windows 7 installation error - received "unexpected error"

Work through the steps which cover almost all installation failures: Windows 7 Installation Failure - Overcome

Even more importantly I would read through the steps for a Clean Reinstall - Factory OEM Windows 7 which compiles everything that works best in tens of thousands of installs we directly help with here. For example it is not necessary to do a reinstall more than once since modern back up imaging can replace the need to do them again.

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RELEVANCY SCORE 63.2

Hey guys, i desperately need help here. Every time i right click to get the menu on any .exe file or a shortcut to an .exe file, explorer.exe resets its self. I have tried countless ways of repairing this including reading loads of forums that have a similar problem with no luck and i do not intend to restore my whole system. In the event viewer i get the feedback 'The shell stopped unexpectedly and Explorer.exe was restarted' and it is also winlogon.exe related. Any help here would be greatly appreciated.
 

A:The shell stopped unexpectedly and Explorer.exe was restarted .EXE files failure

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RELEVANCY SCORE 62.4

Upon booting from the Vista Beta 2 5536 dvd, I continuously recieve the message "Unexpected I/O error" and lists a memory address that's always the same. The description of the error on top explains that it could pretty much be anything: "...may result from a USB External hard drive, or faulty Hard Drive or Cd-ROM." What is going on?
 

A:Unexpected Error in Vista installation

It could be a bad burn. Microsoft recommends buring at the slowest speed your drive supports. Vista uses a new UDF format which may cause problems with some DVD burning programs and some drives. Burning at a slower speed seems to work.
 

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RELEVANCY SCORE 62.4

Everytime I try to install office, I'm getting an error as quoted in the title.
Anyone knows what might cause this?
Thanks for any tips.

A:Setup has encountered an error during installation

I am having a similar issue. I was running Office 2007 fine then this morning I installed Visio 2003. It wonked my whole MS setup. All of my office link icons are now windows default, indicating that the "Start in Directory" has been lost. When I try to repair my Office install, hoping to rewrite the registry entries, whether from the Control Panel or the disk I get the same error.

Hopefully someone has seen this problem and will respond. i will keep provide any update I come up with.

Read other 4 answers
RELEVANCY SCORE 62.4

My problem is very similar to this topic: http://www.bleepingcomputer.com/forums/topic458953.html and here http://www.bleepingcomputer.com/forums/topic458990.html

Soon after installing MSE, I got one message saying that threats had been cleaned off the computer and then another saying that 2 threats had been quarentined. Now every time I try to start my computer I get a window open telling me that Windows has encountered a critical error and will shut down in one minute.

This has happened mutiple times, twice on regular startup and once more on Safe Mode with Networking.

In anticipation of being asked; I'm running Windows 7. Can anyone give me some help???

I can't run any of the scans as my computer will not stay on long enough.

I did dl and install first.exe and ran the scan which produced this log.
========================= Memory info ======================

Percentage of memory in use: 28%
Total physical RAM: 3240.93 MB
Available physical RAM: 2326.35 MB
Total Pagefile: 6480.15 MB
Available Pagefile: 5586.98 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.99 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:297.32 GB) (Free:260.58 GB) NTFS
3 Drive e: (BMW WELCOME) (Removable) (Total:1.87 GB) (Free:1.21 GB) FAT

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 298 GB 0 B
Disk 1 Online 1911 M... Read more

A:Windows has encountered a critical error... computer keeps shutting down

Greetings And Welcome To The Forums!!You only sent a small part of the report - I will need the whole report and I need to know if it is 64 bit or 32 bit windowsMy name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not des... Read more

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RELEVANCY SCORE 61.6

       

Hi,
In some machine windows 8.1 update,  Installation  fails with error

name - windows 8.1 update (KB2919355)

WUAHandler.log show's

Installation job encountered some failures. Error = 0x80240022

WUAHandler.log show's

Installation job encountered some failures. Error = 0x80240022. WUAHandler 25-03-2015 18:21:38 7336 (0x1CA8)
Installation of updates completed. WUAHandler 25-03-2015 18:21:38 7336 (0x1CA8)
Going to search using WSUS update source. WUAHandler 25-03-2015 18:55:06 3148 (0x0C4C)
Synchronous searching started using filter: 'UpdateID = '4ca4dbaa-fae4-4a7c-9760-8e202d10128f' AND DeploymentAction = *'... WUAHandler 25-03-2015 18:55:06 3148 (0x0C4C)
Successfully completed synchronous searching of updates. WUAHandler 25-03-2015 18:56:04 3148 (0x0C4C)
1. Update: 4ca4dbaa-fae4-4a7c-9760-8e202d10128f, 208   BundledUpdates: 7 WUAHandler 25-03-2015 18:56:04 3148 (0x0C4C)
       Update: 355a03dd-7462-4b0b-9858-37565d0d7947, 205   BundledUpdates: 0 WUAHandler 25-03-2015 18:56:04 3148 (0x0C4C)
       Update: 71a8c068-6b6c-4a96-9273-4ca7feff5886, 208   BundledUpdates: 0 WUAHandler 25-03-2015 18:56:04 3148 (0x0C4C)
       Update: 5b9dfcc6-8b13-4319-b692-35db2... Read more

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RELEVANCY SCORE 61.2

I recently got a copy of Microsoft Office Enterprise 2007, but so far I haven't had any luck installing it. My first problem is that while my wife needs 2007 for school, I need a special plug in for work that is only compatible with 2000. A co-worker said that the easiest way to do it (at least for Office XP and 2003) is to simply install 07 to a different folder than the default. This way you'd still have both versions. After doing that, when I tried to open Word 2000, the Windows installer would come up, and "finish installing" office 2000. When I tried to open 2007, the same thing happened. So realizing that something had gone wrong, I looked around on the net and found that you're supposed to simply tell the 07 installer to the keep older version of office, and it should go fine. So I uninstalled 07, then opened 2K to see if it still worked, and got the error "This is not a valid Windows install package". Figuring the best thing to do was to uninstall both versions and start over, I tried that, but got that same error when I tried to uninstall it. Next I tried that feat of MS engineering, System Restore, to go back to a point before I tried installing anything, and while it claimed the restore was successful, I still got the invalid install package error. After trying a bunch of different things I finally got 2K working again, but when I tried to install 07 the correct way, at about 50% I get "Microsoft Office Enterprise 2007 encountered an error ... Read more

A:Microsoft Office 2007 Encountered An Error During Installation?

Well, Microsoft finally posted a fix for this problem. If anyone else happens to run into this same problem, here's the link to the procedure.http://support.microsoft.com/kb/928218It takes some time, and not all of the files will or registry keys will be there, but at least now I can actually use the programs I need.

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