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Y730 13" am I the only one with fingerprint not working?

Q: Y730 13" am I the only one with fingerprint not working?

Hi new here. Bought a y730 a month or so back and worked great until recently. After getting all the updates, the fingerprint scanner no longer works. Seems to be a fairly common issue? I read here and tried all the fixes (tried to update the intel software and also the drivers for the reader) and still nothing. I called support and they were essentially worthless. Rolled my computer back and finally suggested I re-install windows after that did not work. It seems as if this is related to the 1803 update? Does anyone have this working and or a procedure that works? If I install the later updates to the fingerprint driver I get error code 10 (device won't start I think?) and the intel security update that was listed refuses to install (it says both there is an older and newer version during its install). Any advice is appreciated.

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RELEVANCY SCORE 200
Preferred Solution: Y730 13" am I the only one with fingerprint not working?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 47.6

so i've had this laptop since fall 2018. the fingerprint scanner stopped working around december 2018 and then just now my pen stopped working. pen: if i restart my laptop, itll work for a few seconds and then if i touch the screen with my finger, it completely stops. the battery is at 100%. i tried looking in the device manager to try and restart it but there's no sign of the pen driver, just something that says hid compliant pen and lenovo pen device. i tried updating the drivers for those, didn't work. fingerprint scanner: just stopped working one day, tried doing everything to get it to work again. went into device manager, biometric devices and there was absolutely nothing about fingerprints. if i go into sign in options, it says windows hello is preventing some options from being shown. tried to remove my pin, no option for that.priorities are the pen because i specifically bought this laptop for that so it not working is kind of a big problem.

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RELEVANCY SCORE 46

Please i have been having issues with the fingerprint on the HP Elite Slice and no update to fix the issue from HP. Any work around?

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RELEVANCY SCORE 46

I updated all drivers and softwares recommended by Thinkvantage Tools few days ago. Here came a problem with fingerprint reader. When I start the laptop, if I put my finger as soon as the green light is light on, I can enter the system sucessfully. If I put my finger after the screen shows password input icon and fingerprint icon, fingerprint reader doesn't work any more. Tried many times and the result repeats.

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RELEVANCY SCORE 46

My HP ENVY Notebook fingerprint not working.please help on this. S/N:CND60137RP,Poduct Number4Y42PA#ACJ & OS :Windows 10 64Bit.  Regards, Prasad VangalaPH: +91 9849941469.

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RELEVANCY SCORE 46

Hi, I have a HP Elitebook 850 G3 that its fingerprint is not working. It's original OS is windows 7 but we try to upgrade it to windows 10 64-bit and now its not working anymore. we installed the most updated driver for it but still the error persist. We try to check if the fingerprint is really still working. we tested it in the hp hardware diagnostic and it says that the device is working properly. Do you have any suggestions how could this device will work on windows 10?  Thank you in advance for your help. 

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RELEVANCY SCORE 46

hey everyone,well. i will lay off ALL the previous problems that the laptop came with (such as an unplugged touchpad, a broken charger and an absolutely horrific repairs i got).my cpu seems to work at only 0.79 ghz and doesnt go up.  rarely it goes to 1.6 ghz. when unplugged.when i plug it in it seems to work around 2.2 which seems normal but as soon as i start putting some load it just drops down. only thing which solves it for a cuple of minutes is if i go unto bios and load default settings then boot into windows, only then i get the boost speed of 4 ghz. temps are pretty normal (laptop is repasted witharctic mx4).alldrivers installed windows 10.what can i do guys really dont know.....

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RELEVANCY SCORE 46

I can not seem to find where I would download Windows 7 Drivers for my Y730.   When I go to Support, Download and Drivers and go through the Model selecion there are only Windows Vista Drivers.  I find this very disappointing as you are now supposively shipping these laptops with Windows 7 installed.  I would like to be able to download the new drivers as well as the support applications that have been reworked to properly function with Windows 7. Can Anyone Point me in the direction for getting what I'm looking for?  Thanks.













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A:Y730 Windows 7 64-bit Drivers

Hmm, there are some drivers for Windows 7: http://consumersupport.lenovo.com/en/DriversDownloads/drivers_list.aspx?CategoryID=18 Perhaps they have added it overnight.

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RELEVANCY SCORE 45.6

helloI have used this Notebook for 2 weeks now. first i had no problems at all with the fingerprintscanner.but since 2 days it doest work, even the light that its enabled does not turn on when I start up the Notebook.why is this?

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RELEVANCY SCORE 45.6

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

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RELEVANCY SCORE 45.6

Microsoft Edge would not work about 2 weeks ago and then it came back. Now I'm using it and my fingerprint device isn't working or lighting up at all. I have to sign in with a password. 

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RELEVANCY SCORE 45.6

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)Insufficient system resources exist to complete the API.

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RELEVANCY SCORE 45.6

Hi there, My Yoga went to repair because one of the hinges was loose.When it came back it was formated (no idea why). Well, I confirgured a new account but the fingerprint isn't working. Says windows hello isn't available for this machine.Seems to be a driver problem, since everything is enabled on gpedit.msc. Any ideas on how to solve this? Thanks in advance.

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RELEVANCY SCORE 45.6

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 45.6

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 45.6

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 45.6

I had a lenevo x240 model withoit fingerprint. I bought a new x250 palmrest with fingerprint sensor and installed. I have all the trackpad, keyboard working. I cannot get the fingerprint sensor working. I have investigated different threads like   http://diy.mironto.sk/thinkpad-x240-replacing-touchpad-and-keyboard/ .  I have installed drivers for the fingerprint sensor but i cann't get the fingerprint sensor working.  Any advice  Thanks 

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RELEVANCY SCORE 45.6

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 45.6

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 45.6

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 45.6

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 45.6

The laptop I ordered is the following:Product sku: 20AQCTO1WWProductnaam: ThinkPad T440s I added the fingerprint reader to the available options. This week I wanted to start using it,  however I am unable to do so. It does not show up in my device listing (lsusb). I tried to enable the device in the BIOS and reset it and here I came across the following problem:"No fingerprint reader is attached" (continue) It seems to provide a good reason for not finding the device using lsusb. So what is wrong with my laptop? What else can I try? Please note that I am working on Linux and have no Win8 installed at this moment.













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A:Fingerprint reader not working

What FPR option have you enabled in BIOS setup?

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RELEVANCY SCORE 45.6

i upgraded to windows 10 but ever since then fingerprint recognition is not working. when i see the driver detail, it says it's working properly but everytime i try to log in with fringerprint swiping, i fail. i replaced the latest driver with old one( version 4.8.112.1), but get all the same result. is this something to do with os itself or something else?i appreciate if someone could shed some light on this. thanks.

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RELEVANCY SCORE 45.6

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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RELEVANCY SCORE 45.6

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 45.6

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
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A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 45.6

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 45.6

I have a dell vostro 3450 laptop and its service tag is BBMBQQ1. i have installed fingerprint driver but it is not working.It says that no management application is installed.           If you need more information plz email me [email protected] and plz fix this problem.

A:My laptop fingerprint is not working

Thank you for your message.Did the finger print reader stop working after any particular Windows update?The drivers are available only for Windows 8 & below. Download and save the chipset driver http://dell.to/2h4LrNvThe biometric driver update is available only until Windows 7, you can install the driver in compatibility mode from this link dell.to/2vLyDig   (download & save to your desktop first)In device manager right click on the Validity sensor & click on uninstall (check the box that says delete driver) do not restart the computer.Install the chipset driver followed by the sensor driver & restart the computer & check the functionality.Please edit this post & remove the service tag & email address for security reasons.

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RELEVANCY SCORE 45.6

My fingerprint sensor stopped working on my Lenovo X1 Yoga 3rd Gen, I re-installed the drivers but didn't work. On the device manager it doesn't appear. It al happened after an win10 updated

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RELEVANCY SCORE 45.6

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 45.6

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 45.6

Hi,Fingerprint scanner on my P52 hasn't been working since day 1. Here's the series of events: Tried to set up through windows hello, but during the fingerprint registration dialog I never got any confirmation that the fingerprint was scanning.Uninstalled driver in device manager and restarted. No changes.Went to bios and changed fingerprint scanner priority from external->internal to internal.. Scanner disappeared from windows hello and showed as disconnected in device manager.Reverted the scanner priority setting in the bios. Scanner still showed as disconnected.Ran "reset fingerprint data" in bios. Got message "No fingerprint scanner connected".Opened up computer, physically disconnected scanner, started and shut down computer, reconnected, restarted. No change. Bios and fingerprint driver are updated to the latest version.I've contacted telephone tech support, but they have been useless. They can't even successfully transfer me to the 2nd tier technichian! Thanks.

A:P52 Fingerprint scanner not working

My fingerprint scanner was working until the latest update.

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RELEVANCY SCORE 45.2

Hello Everyone  I just need help with my Y730 15inch model wifi card. I saw someone replace that as Intel AC 9560 on their Y530. So I thought that should work on my laptop too. I replaced with 8560 once. But I could not find that card in my driver manager. I mean somehow there should be a device logo with yellow thing there, right? (I did not install the software driver at that time.) Therefore, I come to ask if anyone has an idea what should I do first? I mean, should I install the driver before I replace it physically? Or, should I replace it first, install driver and reboot? I am still not 100% sure Intel AC9560 will work on this laptop. Also, I want to ask I do not need to reinstall windows when I replace the wifi card, right?  

A:Y730-15 WiFi Card replace

Most laptops have a whitelist of cards that can be installed, so while you laptop may support the AC 9560, it would have to be a Lenovo branded one to work, which for the Y730 is FRU P/N:  01AX768 Here is one that is compatible with your system.https://www.ebay.com/itm/Intel-Dual-Band-Wireless-AC-9560NGW-bt5-0-Card-For-Lenovo-01AX768-hp-937263... Once you install the card into your system, you just need to install the driver below and it should be detected Intel WLAN Driver for Windows 10 (64-bit) - Legion Y730-15ICH, Legion Y730-17ICHhttps://download.lenovo.com/consumer/mobiles/mdlg03af08rb.exe Cheers,

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RELEVANCY SCORE 45.2

It seems Lenovo doesn't even remember (or is playing revisionist history tricks) that they made the Ideapad Y730.  Looking around the support pages, NOTHING will turn up any reference to the Y730.  There are no drivers, etc to be found  on this site.  I have tried searching by the two different serial numbers taht show up in BIOS, and they can't manage to find themby those either.  And forget about their "automatic" lookup utility; it will sit there spinning for ***HOURS*** (yes, I left it to run overnight once) and can't manage to even START finding anything.  Their site is severely broken.Even trying the so-called-"support" line, the "tech" couldn't find the machine by S/N either, and kept insisting it couldn't be that number.  Well, if it's the wrong number (on the sticker *as well as* the BIOS), then it's Lenovo that got that wrong. So what's the story?  Are they trying to deny the product?  Did they fubar this one worse than usual that they have to pretend it never existed? 

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RELEVANCY SCORE 45.2

Hello, Lenovo, I really like my laptop, but the battery capacity is not enough. I assume that the 15 inch and 17 inch versions have the same motherboards.Is it possible to install a 4 cell battery in a 15 inch laptop, and will it require any modifications?I can only leave ssd.Thanks.

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RELEVANCY SCORE 45.2

 fingerprint reader doesnot permit enrollment for built in adminsitrator account in windows 7Please help me how to acces the fingerprint reader feature with administrator account.

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RELEVANCY SCORE 45.2

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 45.2

Hi

I have a problem with the login process for Windows. A while ago (nearly a year now) I installed a USB fingerprint reader and this worked fine for a while when all of a sudden it appeared to stop working on the login page. It turns out that if I scan my fingerprint within the first 2 seconds of the login page appearing then Windows recognizes the device and allows me to log in using biometrics, if I try after the 2 seconds then it doesn't work and I have to use a password. I really don't understand, the device is recognized, working properly and even if it doesn't work for logging in then I can still access biometric settings and everything as if it was completely fine.

I'm presuming that this is a driver conflict somewhere that during the loading process something happens after 2 seconds that prevents the fingerprint reader from operating correctly but how do I find out what?!?!?!

A:Fingerprint scanner not working unless you're very very quick!!!

Welcome to Seven Forums MK303. You might try resetting the fingerprint reader.

How to Reset a Fingerprint Reader

If no help, I'd suggest trying a clean boot to see if an application is interfering.

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

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RELEVANCY SCORE 45.2

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 45.2

Ever since I updated to Windows 10 1809, my fingerprint reader has not been consistently working on the lock screen. Sometimes it would turn on and scan, while other times it wouldn't work at all. I checked device manager and saw the attached screenshot. After fumbling around with some drivers, now it won't work at all. The BIOS says there is no fingerprint reader attached. This makes me think it it a hardware issue. I may try a fresh install of Windows before I contact support. Any other suggestions? 

A:X1 Yoga 3rd Gen Fingerprint Reader Not Working

Based on response from Lenovo employee Someotherguy in below post.  If you cant see it in BIOS then its a hardware problem.  Sorry.
 
 
https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Thinkpad-X1-Yoga-Gen-3-Biometric-sesnsor-fing...

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RELEVANCY SCORE 45.2

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 45.2

Hello, I've had my Hp envy m6 notebook about a year now and I recently cleaned it out to make it run faster and fix up some other stuff. On accident, I believe that I uninstalled the program entitled 'Validity WBF DDK'.  Immediatley i realized that my fingerprint scanner was not working.  I went into the HP Utility Center and reinstalled the driver for the program, but it does not seem to work. I even erased my fingerprints and rescanned them.  That did not work though.  At first the scanner light used to light up, but nothing even shows up now.  The light does not turn on and when I try to log in, I get a messaage that says "An error occurred preventing the use of your fingerprint credentials". It's not that important, but I upsets me that I cant get it work anymore.Someone please help, please and thank you!-Jeremy













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A:HP ENVY M6 FINGERPRINT SCANNER NOT WORKING

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)How Do I Find My Model Number or Product Number  Once you have the info, use the button at top of this page titled "Support", then click "Software & drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Download the latest Validity Driver and HP SimplePass software.

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