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Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

Q: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup. Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state

Help!

It's been 2.5 hours and it is still "initializing disk" to create a factory recovery. It usually fails somewhere during initialization or writing. Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

RELEVANCY SCORE 200
Preferred Solution: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...

Help!

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RELEVANCY SCORE 94.4

Hi everybody,
I have an Inspiron 7548 4K with W10 (upgraded from 8.1) and since a few days I've been having the following problem with DBAR (1.9.X.X). When I try to take a SYSTEM back up, it ALWAYS stops/fails to complete at 12% during the Backing Up module (checking system and building list complete OK). The message is "Operation Cancelled. Destination location unavailable or not enough space on the disk". It always happens at 12% of the process. I have tried it more than 10 times, with no avail. Further info:
1. The only change in my system was a W10 update of March 23, 2016. NOTHING else. Up until then everything worked fine.
2. Tried with both the external HDD with previous/existing backups AND a new/clean one. Both are 500 GB for backing up the internal 256 GB, so there is more than enough drive space. Also tried different usb ports in case one was malfunctioning. 
3. Recovery media backup works fine. The problem is when it tries to proceed with system backup. I don't take data backups since I use cloud.
4. Tried uninstalling and reinstalling DBAR, keeping it below latest version 1.9.2.8. Same result.
Anybody?
Thanks,
Michael

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RELEVANCY SCORE 93.6

My dell optiplex 740 will open windows ,so before this happened,i install windows 7 home premium instead of windows 7 professional.When it didn't install properly,my windows will not open after i restart my PC it keeps saying  The computer restart unexpectedly  or encountered an error.Windows installation cannot proceed.To install windows,click "OK"to restart the computer,and then restart the installation.this message keeps repeating itself every time i boot my pc up.I try to reset my PC factory settings,but it wouldn't work,do i need  to buy a Dell recovery disk to get my PC running?

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RELEVANCY SCORE 92.8

I curently don't use Dell Backup and Recovery, and I don't run any Dell startup items or automatic services. I also don't have the Recovery Partition in my current deployment. Because the partition is missing, Dell Bu & Rec takes a while to start if I click on the tile. When it does start, it offers to rebuild my recovery environment. It looks like in the System Backup settings, I see under more options the following: Instant Restore status (currently turned to on) and statuses for Overlay Icon and Context Menu.

Because I don't run startups or automatic services, and because my Recovery Partition is missing, I wonder if it will do anything at all to turn off Instant Restore, Overlay Icon, and Context Menu. I don't like launching Sys Bu & Rec, but will do so if you think that turning off Instant Restore, Overlay Icon, and Context Menu will shut off additional features.

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RELEVANCY SCORE 90

With Win10, I have created a System Repair disk for my laptop and plan to also use the Win10 option to create a full system backup. 
Question: Will this be enough to fully re-image my laptop if that is a catastrophic HD failure?  
On a Win7 Dell laptop,  Dell also provided a System Backup/Recovery capability but I can not find that on my Win10 system?...has it been discontinued or do I now have to order it?
Any advice and guidance would be great.
PDS

A:Win10 Dell Inspiron System Backup/Recovery

With a Win 10 system, if the system is capable, you can reset your install to a new hard drive and have a Factory install.  I may keep some of your settings if you choose but it will basically be as it came from the factory.  By capable, I mean one set up to allow for the OEM utilities in the recovery partition being able to be copied over to the Recovery drive along with the Win 10 image.
If you want something to recover to your current install you will need an image.  I use the one in Windows but it is limited in some aspect.  Others suggest using a third party imaging software.
I don't think the Dell backup software is available on the Win 10 systems..

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RELEVANCY SCORE 88

Hello,

I recently purchased a used Dell Latitude E6400 laptop from a local computer shop. The computer is running windows 7 professional. I would like to create a system backup disk before I do anything on it. I want to be able to used this disk to re-image the laptop back to the original windows 7 system in case there is ever a need.

I do not have a product key for windows 7. i am not sure if this is an issue or not.

one of the people that work at the store told me about a product ACRONIS and that i could use the trial version to create the backup.

there is also the system backup program that comes with windows 7.

i am not sure what other information that you need for this request. if there is something that I missed, pleas let me know and I will try to gt if I can
 

A:Solved: creating a system backup disk for a dell e6400

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RELEVANCY SCORE 87.6

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...
 
 

A:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

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RELEVANCY SCORE 87.6

I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

A:windows 8.1 recovery problem and install dell backup and recovery software...

LRKRAO,
Click the link below for information on restoring the OS using DBAR.
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/

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RELEVANCY SCORE 87.2

Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

A:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.

 

Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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RELEVANCY SCORE 86.8

This is a Dell laptop that has the system recovery stored in a partition on the hard disk. Ctrl+F11 on boot is supposed to access it. The owner used a standard Windows XP Home disk to install the OS and now the Ctrl+F11 no longer works.

Any suggestions on how I can reactivate the on-disk recovery would be greatly appreciated.
 

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RELEVANCY SCORE 86.8

dell backup and recovery stopped working.. it's the only message that the programs shows when I try to back up on a new XPS 8700 / Win 8.1

I have uninstalled and re-installed twice.

Any idea?

Thanks

A:Dell Dell Backup and Recovery 1.8.1.71 failure

What version of Dell Backup--free or paid? Did it come installed on the new computer? Don't use old versions on the new computer. Make sure you have an external hard drive connected to save backups. You cannot backup to the computer's own hard drive since that is the drive that is being backed up. When the drive fails, the backup fails too.
You don't need to use Dell backup alone. You can use Backup that comes with Windows. It's called File History. Windows also has System Image Backup on the File History page. That will save everything on the hard drive including the Recovery partition. Save the image on the external hard drive.

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RELEVANCY SCORE 85.6

To cut a long story short, I had to reset my laptop. However, now I have my laptop working fine again I am trying to restore my backups on it.
Now my problem. I CAN'T.
Using Dell Back-up And Restore (DBAR) and a handful of other restore methods, I am unable to restore my backup. To be specific, when using DBAR I have uninstalled reinstalled and tested a variety of different versions and encountered the same problem each time.
Which is the program works fine UNTIL I press the restore option. Upon selecting restore backup, the program crashes (screen shot attached). I am al out of ideas as to what could be causing this and would appreciate any help. Thanks in advance!

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RELEVANCY SCORE 84.4

I have a Dell Inspiron 1520 with Vista Home Premium factory installed and now I need to install Windows 7. Before doing that I want to make sure I can restore my computer exactly to the way it came if anything goes wrong in the process of installing Win 7 or I needed back my original laptop with Vista.

Figured out the best way to create a complete image of my Hard drive.

Capacity is 320GB
4 partitions - System Partition (C), Recovery Partition, some other 2 small partitions.
I have to modify these partitions and sizes when installing Win7. I want to completely image this HDD so I can get these back exactly the way they are now.

What is the best software I can use and what are the best methods? Please give me your opinions and instructions. Thanks.

A:Creating full Image of Hard disk System & recovery partitions (Dell)

(1) Download Macrium Reflect (Free)
(2) Create an image with all 4 partitions selected
(3) Make the linux recovery boot CD
(4) Make sure the linux boot CD works and can locate the image you just made and shows the 4 partitions for selection. Exit.

If the linux boot CD fails to work as will happen on some system configurations you can try in place of the linux CD:
(1) Hirens Boot CD Macrium Reflect is part of the mini XP environment
OR
(2) Macrium pe recovery disk. To make this you will need to download the Macrium Reflect V5 trial and be prepared to do a large MS download of WAIK (~1GB). Macrium guides you through the quite straightforward process.

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RELEVANCY SCORE 84

I have backed up to a USB drive with a system image of windows using the backup and restore of 7. Now my XPS 15 comes with a recovery partition. I am concerned that if I ever used the recovery from windows system image, it would destroy the recovery partition?

So can I safely use the windows image?

A:Windows backup - Will it destroy the Dell recovery partition?

Providing you only backed up the Windows partition and not the recovery partition then a system restore from your backed-up image, will leave the Dell recovery partition untouched, as far as I'm aware.

If I'm wrong, you can rest assured the cavalry will be along to put me right!

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RELEVANCY SCORE 84

Dear Dell,
I am  create recovery discs from "Dell backup and Recovery application" however i did it and finish successfully but when i used it when i boot up the laptop after choosing to erase all data the first disk work just fine and reach out 54% it eject and ask to (Please insert disk #2) here i have the issue,when i insert the second DVD,the optical drive didn't spin and appears the disk to be dead,it's been like these since yesterday.
Current Issue: I restarted the laptop and got this message
“Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert your Windows installation disc and restart your computer.2. Choose your language settings, and then click “Next.”3. Click “Repair your computer”.If you do not have this disk, contact your system administrator or computer manufacturer for assistanceStatus: OxcOOOOOOf (note: these many be zero’s, not sure) 

when i tried to use the recovery disks it go all the way to same point when i insert the second disk and seems to be dead.
now i can't use the laptop anyhow so help me and provide any solution please.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15R 5537) . Thank you

A:Dell Backup and Recovery reinstall DVD on Windows 8 not working

No MSDM tab = No UEFI BIOS embedded SLP key. The motherboard needs to be replaced by Dell.
Looking at the Service Tag there were 100 systems purchased so contact your reseller to get the service tag transferred to your name then contact Dell Technical Support:
http://www.dell.com/support/assets-transfer/us/en/04#/Identify

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RELEVANCY SCORE 84

Hello. I am having a few problems with my laptop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version 1.6.0.3, preloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W10.
Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery (1.9.2.8) for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1.
Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue.
So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R opti... Read more

A:Dell Backup & Recovery missing after Windows 10 upgrade

I forgot to add that it is a Dell Inspiron M731R 5735.

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RELEVANCY SCORE 83.2

I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.
I have rebooted.
When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager. 
I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.
Any suggestions?
Nan

A:Windows 8 Dell Backup and Recovery Manager doesn't work

I have the same issue with the non premium version, I made the mistake of upgrading to v1.0.0.4 that is available for download and now have the same spinning clock, the program never loads so can't do anything with it. I have tried twice now to uninstall and then reinstall but still the same issue with spinning clock.
This is on a brand new XPS 8500 running windows 8. The reason I tried upgrading is that the version I had would not create recovery disk on usb key (would take forever to see the usb key and then would fail with pretty much useless error message before writing anything to the usb key, all it would do is format it to something that could no longer be read by windows.

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RELEVANCY SCORE 83.2

I have performed a system recovery (using the Dell Backup and Recovery App)  which took the laptop back to the state that it was when it came from the factory. Since then I get prompted to activate Windows 8 but I get a "Windows cannot activate right now" message all the time. What do I need to do to re-activate Windows 8?

Many Thanks

A:Windows 8 re-activation does not work after running Dell Backup and Recovery

Hi GeorgiosM,
This error can happen if the computer is not connected to the Internet.
If the computer is not connected to a wirless/wired Internet then connect the computer to the wired/wireless internet and try to activate Windows 8.
Refer the following link for more information:
http://bit.ly/10ho0wA
http://dell.to/12lt6dD
Awaiting your response!

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RELEVANCY SCORE 83.2

Hello everyone! Sadly my first post here is written under pretty bad circumstances.

I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'.

After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully).

I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showing any progress. ... Read more

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RELEVANCY SCORE 83.2

I've been using Dell Backup and Recovery on my XPS18 since I bought it.  It has worked through Windows 7, Windows 8.1 but now no longer works in Windows 10 for some reason.
I'm using the same external WD drive I bought with the XPS18.  The drive is connected directly to the USB 3.0 port on the XPS18.  It is a 1TB My Passport WDBACX001088K-1.  Backups used to take about 3 hours.
When I first upgraded to Windows 10, I was informed that there is a new version of Dell Backup and Recovery.  So I upgraded it to the latest version, and it installed properly.
I was then warned that since I now have Windows 10, I should do a full System Backup, so I did that and this is where the problems began.
It asked me if I wanted to Delete my Windows 8 backups to free up space, which I did.  Then, when I start the System Backup, it does the steps... Create list of files to be backed up.. it finishes, although it takes a while to do it, then when it starts the backup it takes FOREVER to get to 29% and then just fails.  I mean it takes about 18 hours to get to that point.  I have tried this three times. On the last attempt, I turned off my Carbonite backup and my Trend Micro, turned off the screen saver and set the power settings to stay on indefinitely, and the same thing still happens: Gets to about 29% and stops with a very simple message saying "backup failed", with an OK button.  (It might say something a little more than &qu... Read more

A:Dell Backup and Recovery Stopped Working after Windows 10 Upgrade

Exact same issue here - Dell Inspiron 2350. Backup and Recover has always been slow but the new version is super slow and has failed twice (after 14 hours!!).
My view is that it is not worth the time and effort to make it work. I have a system recovery usb stick and hopefully that will be enough to boot and access the internet to reinstall windows and download drivers if a major failure occurred.
I will uninstall Dell Backup and Recovery as your post has been up a couple of months and no reply and it is a major resource hog on startup and there is no way to tell it to bugger off!

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RELEVANCY SCORE 83.2

Hi.
I want to know how to approach dell to get a copy of windows 8 operating system iso so that I can reinstall the windows on my laptop.
I have following questions regarding same:
1. What is the procedure of obtaining the Windows 8 operating system iso from DELL?
2. If dell can provide the requested, what are the charges for the same?
3. Can the OEM version of the windows 8 be installed to another computer? What I meant is that how many licenses does I get with OEM version or how many times I can reinstall the operating system during the life cycle of the product(Windows 8) using the same key?
4. If the license key is embedded in the hardware then can I use any windows 8 installer iso to reinstall the OS?
 
Thanks
Nitin   
 

A:How to get the WIndows 8 installation disk/recovery disk from dell?

Hi Nitin,
The Windows product key is pre-installed in Dell systems. However may I know the reason why you are looking out for a disc?
If the computer is not booting up and if you want to request for a disc then you may use the below link:
http://dell.to/19q87KN  (For U.S only)
If the system is working normally, you may create a system restore disc by following the below steps in Windows 8:
(1) Move to mouse pointer to the top right corner and click on the search button.
(2) Select applications, type Dell backup and recovery and select search.
(3) On the left side you may click on the application.
(4) Once the application opens select recovery disc and create rescue disc.
OEM discs (Win8) can be installed on any Dell computers (if Windows 8 is pre-installed in that computer from factory).
It is suggested to use OEM image for re-installation purpose.

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RELEVANCY SCORE 82.4

I have been facing issues when my Dell Inspiron 13 (7000 Series) laptop wakes up from hibernation. After unlocking the login screen the laptop screen shows all the applications left open, as well as the Start Menu which is opened. However, nothing in the Windows taskbar, Windows searchbar and Windows Start Menu works and they are effectively frozen. The mouse and other application are still working but their view is obstructed by the open Start Menu. As Security Options, Task Manager and Command Prompt are very difficult to open in such a case in almost all instances I had to force shutdown the laptop.
I have traced the issue via Event Viewer and have discovered logs which indicate Dell Backup & Recovery as the source of the fault. Below is the logs for the last instance of the crash, a total of 8 crashes occurred in the past 30 days:


Log Name: ApplicationSource: Application ErrorDate: 8/9/2017 6:58:24 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:Description:Faulting application name: Explorer.EXE, version: 10.0.15063.447, time stamp: 0x951324bbFaulting module name: DBRShellExtension.dll_unloaded, version: 1.8.0.9, time stamp: 0x559bed87Exception code: 0xc0000005Fault offset: 0x0000000000047353Faulting process id: 0x1810Faulting application start time: 0x01d32779f82c43afFaulting application path: C:\WINDOWS\Explorer.EXEFaulting module path: DBRShellExtension.dllReport Id: 8ec030d8-791a-4d42-b48a-2816d9e71265Faulting package full n... Read more

A:Dell Backup & Recovery causing frequent Windows 10 Explorer crashes

I would uninstall it in the control panel and apps menu.  I was under the impression from previous experience that Dell Backup and Recovery was never installed on Windows 10 Machines since it doesn't work....

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RELEVANCY SCORE 81.2

I just bought a Dell Inspiron.  I know very little about androids.  Dell keeps on wanting me to install/update a Dell recovery system.  Should I try to ignore this?  Will this cost me money after a trial period?  Thanks

A:Dell inspiron - Dell recovery system

Did you buy your Dell New?The recovery system is usually part of a Dell computer.It enables you to recover your operating system in the event of a crash. What does android have to do with your issue? Unless there is a specific page that tells you there will be a charge,I wouldn't think so ,unless they are wanting you to upload to the "Cloud". Can you be more specific?
What is your operating System?

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RELEVANCY SCORE 81.2

Hello everyone! Sadly my first post here is written under pretty bad circumstances. I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'. After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully). I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C:) from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showin... Read more

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RELEVANCY SCORE 81.2

Windows 10 did me in (Show me the way to go home (back to W8.1) - Windows 10 Forums), so I want to throw in the towel and build my Windows 8 system from scratch - I have all my files and list of installed apps with their configs. I ordered and received the Windows 8 recovery disk for my computer from Dell.

Except, when I boot the disk, it prompts me to enter the product key. Isn't it supposed to read it from the BIOS on the motherboard?

I should add: Over the summer, I had to have the motherboard replaced. It, too, came from Dell. I presume the technician had the product key reinstalled, because it was working fine at the time.

When I called Dell, they told me to enable legacy boot and make sure secure boot was off. I did both those things, but got the same result. I see there are a myriad of programs out there that will read the product key, but... You guessed it: You need administrative access. And I lost it, when I upgraded to Windows 10.

I could call Dell, but since my system is now out of warranty, they want to charge me for support.

Can anyone help me with this unmitigated disaster?

Dan

A:Dell Windows 8 recovery disk does not read product key

Dell discs normally are pre-activated and do not require entering a product key. However, you should have a sticker with the product key to use. If its a laptop its usually in the battery compartment. On a desktop its usually on the back or bottom.

Dell has a free forum with users, like this forum, that will help.
Dell Community

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RELEVANCY SCORE 81.2

I bought a 128GB "PNY Attache 2 USB 2.0 Flash Drive" so that I could preform a "Bootable Backup" using "Dell Backup and Recovery" yet when I inserted the flash drive and selected Bootable Backup from the list it fails to detect the drive.  Bootable Backup says it requires "a storage USB storage device with more than 100GB of capacity so why doesn't "Bootable Backup" sense my USB flash drive since it has more than 100GB of space on it?

A:Dell Backup and Recovery's Bootable Backup Won't detect USB Flash Drive

Try updating your Dell Backup and Recovery software.  With the update it now seems to work with all USB flash drives I throw at it.

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RELEVANCY SCORE 80.8

Where can I find the descriptive definitions of the “reason codes” reported in the Activity Logs when a Backup fails? I have searched all of the DELL site and non-DELL URLS.
Errors with undefined “reason codes: 2, 5 and 32” are reported under the Activity Logs when using the current DELL Backup and Recovery software (Version 2.8.0.62) ran as Administrator in Windows 10 (Version 10.0.10586 Build 10586)
 
EXAMPLES:
Data Backu- - <date at time>
An error occurred during the process
Scheduled Backup No
Multiple files Yes
The following files were not backed up:
C:\Users\Pat\AppData\Local\Comms\Unistore\data\0000000a000000031013.dat (reason code: 2)
C:\Users\Pat\AppData\Local\Microsoft\Office\16.0\OfficeFileCache\CentralTable.accdb (reason code: 32)
C:\Users\Pat\VeriSign Root Certificates\DS_Store (reason code: 5)
 
ENVIRONMENT
OS Name - Microsoft Windows 10 Pro – Version 10.0.10586 Build 10586
System Type - x64-based PC
DELL Backup and Recovery – Dbr.exe – Version 2.8.0.62 – 04-JAN-2016
DELL Update Tray – DellUpTray.exe – Version 1.9.5.0
DELL Update Service – DellUpService.exe – Version 1.9.5.0

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RELEVANCY SCORE 80.8

The hard drive on my Inspiron 3521 laptop recently failed and I had to replace it.  I ordered the recovery USB from Dell.  I was able to restore Windows, but it will not activate.  This is preventing me from upgrading to Win10.  I get the following error message on the windows activation screen:
Error code: 0xC004C003
Activation server has determined that the specified product key has been blocked.
Any help will be greatly appreciated.  Thanks.

A:Windows 8.1 won't activate after system recovery with Dell Recovery USB

Try to Clean Reinstall Windows 8.1, see here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/
Let me know if it activates from a direct Clean Reinstall.

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RELEVANCY SCORE 80.8

Hi all,
Due to my dell inspiron 14" 7447 have problem after use with window 10 for few month, (get kernel security check failure) cannot fix easy, so I have recover  from win 8 (dell ssd build in  and them update to win10 again) , everything work fine, but when I try to make a new backup , it always show as follow, then crash even time. How can I fix it?
Tks all.
H

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RELEVANCY SCORE 80.4

Hello,
I have a new Dell XPS9530 which has a software application that was installed by default called "True Color" which is normally in the task bar near the clock.  
I ordered the official Dell OEM Windows 8.1 disk (red in color) and the XPS 9530 Driver CD (Gray in Color) and did a fresh install on my computer.  Neither disk contains the previously installed True Color application and I also don't see it on the downloads section on the Dell website.
Technical support was not familiar with this application so I didn't get very far - was just told to reinstall everything which I've already done.
Where is the True Color Application and why isn't it on the recovery disks since it was installed by default from the factory?

Thanks!

A:Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

Download is here: www.dell.com/.../DriversDetails;fileId=3406082985&osCode=WB64A&productCode=xps-15-9530&languageCode=AR&categoryId=AP

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RELEVANCY SCORE 80.4

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,
Thank you for writing to us!
Kindly click on the following link:
https://www.dell.com/support/home/us/en/04/media
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
Thanks
Robin

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RELEVANCY SCORE 80

I have a Dell machine here with the system recovery stored on the hard disk? You access it by pressing Ctrl+F11 when the blue Dell band appears across the top of the screen just after POST.

Let's say I install Acronis TrueImage and Acronis Secure Zone (press F11 for Acronis Recovery). Think that will destroy access to Dell's "Press Ctrl+F11" for system recovery?
 

A:Acronis TrueImage Secure Zone backup destroy Dell's "Press Ctrl+F11" system recovery?

IMHO, you are better served bt depending on one recovery program or another.

I have Acronis TI instaled on my machine and use it exclusively. XP's System Restore is disabled and I have no othet backup/recovery programs actrive. Just my way of doing it and so far so good. I'm sure others will have differing opinoins.

Raybro
 

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RELEVANCY SCORE 80

Regrettably I learned too late that Dell Backup & Recovery 'might' encounter problems in Windows 10 if a user did not update 'DBaR' version 1.7 before an upgrade from Win 8.1 to Win 10. I have a Dell Inspiron 3647.
When I only select a few files to backup (e.g., pics, docs, printer software and a few apps) it would backup to my 32 GB USB flash error free.
But when I try a significant back up -- e.g., 8 GBs -- I get a display after 20 minutes, or so, that the backup created an error. [head scratch]
Even something less challenging for DBaR like running a Factory Recovery Media backup resulted in the same error. Yet using the Windows 10 Control Panel Recovery app completed a backup error free.
I tried more than one USB flash, I ran Dell Update, defragged my hard drive, disabled firewall and AV protection. Nothing seemed to help.
Am I correct to assume that Dell Backup & Recovery 'might' encounter problems in Windows 10?
Sure would be nice to at least backup costly apps like Microsoft Office.
Michael T.
Software Engineer (retired)

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RELEVANCY SCORE 79.6

Computer: Several Dell models all upgraded to Windows 10 Home during the free upgrade period, followed by the Anniversary Update:  Dell Xps 435MT (upgraded from Vista -> Windows 7 -> Windows 10), 8700 (upgraded from Windows 8.1 -> Windows 10), 8100 (upgraded from Windows 7 -> Windows 10)
Target:   Recovery of Windows 10 Home ver 1607(Anniversary Update) with all subsequent updates, and installed programs .
Known:   System Image Backup if one can be created will meet target requirement at least up to the last time the system image backup was taken. 
Found: Many solutions but not sure which will be applicable for the Dells above
A.  Generic procedures for Windows 10: W1. Windows System Image backup; W2. Windows System Image recovery, W13:  Creating bootable Windows ISO disc.
B.  Procedures for Dell seems to be unique for Dell, but uncertain which Dell System Image Backup and Recovery solution is applicable or available for the Dells above.
D1.  Dell Backup and Recovery (DBaR) and Windows 10.  I don’t remember or being notified to update DbaR before the Windows 10 update (see D1.Note for this tool). 
Later, I saw the notification for the XPS 8700 (originally 8.1) and applied the update but all I see NOW is Backup and Recovery (Windows 7) not 8.1.   D1 may not be available to 
Now I read that one needs to pay for backup and restore.  So D1 may ot available to me  &ldqu... Read more

A:Dell Windows 10 System Image Backup and Restore

Upgrading breaks the DBAR so you might as well get rid of it entirely.   DBAR is now also END OF LIFE END OF SUPPORT.  
I recommend  
http://www.aomeitech.com/download.html
OS support: Windows 10/8.1/8/7/Vista/XP (all editions, 32 & 64 bit).
 

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RELEVANCY SCORE 78.8

Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

A:Dell Backup and Recovery not updating recovery media

I have the same issue.

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RELEVANCY SCORE 78

Apparently my new XPS 8900 did not have this software installed.  It seemed important to have in order to secure my new computer.   So I downloaded and began installation.  I has been running for quite some time.  I cannot locate any manual about this software to tell what to expect. 
Is this needed?
What is really supposed to do?
Thanks

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RELEVANCY SCORE 78

I can't install Dell Backup & Recovery on my Inspiron 14. It downloads fine, but when it does the install it goes to the Recovery Enviornment and gives a message: Error, Access Denied.  Any ideas ?

A:Dell Backup & Recovery

Did you download the latest version (Dell backup and Recovery 1.8.1.71) ? If you didn't, please click on the link below. Please follow instructions......
 dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71

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RELEVANCY SCORE 78

 Does creating a recovery media in Dell Backup and Recovery backup user data? What if there is a virus infected file?

 I created my recovery media, after my computer was infected with a virus. So, I just wanted to know if the virus file is also in the recovery media or not.

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RELEVANCY SCORE 78

I used Dell Backup & Recovery to make two sets of recovery media (USB and Discs) for my Dell laptop running Windows 8.1 and both were successful.
However after this I noticed on my C: drive there was a folder named "System Recovery" that was created the same time as the recovery media. I cannot access this folder as I dont have permissions (although I am the system administrator) and the folder owner is showing as "unable to display current owner" and/or "unknown".
I know this folder is related to Dell Backup & Recovery but why, as the administrator, can't I have access to it.  I want to delete this folder, so how do I do that?
Any help in this regard will be much appreciated. Thanks.

A:Dell Backup & Recovery

Bump....  Can anyone help with this please?

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RELEVANCY SCORE 78

Hi,
I have a Dell Dimension C521 computer with Windows 10 Pro on it, and it came with Windows Vista Home Basic on it. The recovery partition on that computer was deleted. If I were to download and install Dell Backup and Recovery on that computer, then would it install the recovery partition that was factory installed on it, install the Operating System that was factory installed on it, install the programs that were factory installed on it, and save the sample music that came with that computer on that computer?
Thank you,
Sherri

A:Dell Backup and Recovery

sherri4657
If I were to download and install Dell Backup and Recovery on that computer, then would it install the recovery partition that was factory installed on it, install the Operating System that was factory installed on it, install the programs that were factory installed on it, and save the sample music that came with that computer on that computer?

No. Once the recovery partition is gone, there is no way to get it back.

At this point, use a disk imaging software to make an image of your entire hard drive so that you can recover quickly should your hard drive go bad.

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RELEVANCY SCORE 78

How long should the reinstallation and first running of DB&R take after complete reinstallation of windows 8.1 64 bit?
This was attempted after a new mother board and SSD fitted by an engineer. The programme downloaded ok and asked for a restart so did that. It then started a 4 stage process automatically.
1. Preparing Recovery Environment (this took about 6 mins)
2. Creating the Base Image (had not finished this stage after 10 hours)
3. Preparing Hard disk
4. Updating System.
 I stopped the 2nd process after 10 hours. It had still not completed the second stage of' creating the base image'.
What is going on?
I have reinstalled all my software and reinstalled all my data before this took place.
Can anyone shed any light on what might be going on?
MrA.

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RELEVANCY SCORE 77.6

I recently installed a distro of Linux on my dell Inspiron, after deciding it wasn't for me I wanted to get use the windows 7 boot loader and remove Linux. No problem, I thought, I'll just boot up the windows 7 system disk, use the repair option to overwrite GRUB and delete the Linux partitions.

Problem is my dell laptop doesn't appear to have come with an install disk for windows 7. It does, however, come with a disk called 'application', 'drivers and utilities', 'resource media' and 'roxio creator strater'. There isn't a possibilty that my OS is hiding one of these is there?

A:Windows 7 System Disk for a Dell Inspiron

Hello OffAndOnAgain and welcome to TSF,

If you didn't remove the hidden recovery partition, you can restore your PC using that. Depending on what Dell machine you have, you can either restore with backup discs or with a built in startup command. Use one of the methods below:

1. Download/Buy a recovery disc here.
2. Press CTRL + F11 during bootup, choose to restore the system.

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RELEVANCY SCORE 77.2

Hi

My Dell N5050 laptop died and I tried moving the Harddisk into a old HP Deskpro. The disk boots fine but Windows 7 DELL OEM reboots as the windows picture comes up. It then allows me to do a repair but that doesn't help. The repair report doesn't give any clue to the problem.

I am guessing it is some fundamental driver that is Dell specific. Any idea how to sort it ?

The repair will allow me to get to a dos prompt.

Nigel

A:Move Dell Windows 7 Hard disk into non-dell hardware

Welcome to our forum auror1968.

Their is a excellent chance that the OEM/SLP key, drivers and a lot more are tied to the Laptop and will not work on the Desktop.
Does you Desktop or Laptop have a Windows 7 sticker on it that looks something like this?

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RELEVANCY SCORE 77.2

Hi!
I've a DELL INSPIRON ONE 2020 All-In-One PC (purchased on 15th April, 2013). I installed the Insider's Build of Windows 10 x64 about 2 months ago. I wasn't satisfied with it's performance, so I decided to reinstall Windows 8 in it (which came preinstalled as OEM when I purchased the PC). But unfortunately (for me), the DELL BACKUP AND RECOVERY software which I discretely installed in it failed to apply the factory image with error somewhat stating, "DBAR failed to apply the image". Also, the Dell Backup and Recovery is not even available in the Bootup Recovery mode and not even if I press F8 or other function keys. I googled and found methods to apply the image using ImageX tool in boot mode. I put the hotfix KB2525084 (actually the ImageX tool) in my Pendrive and in the recovery mode, I used Command Prompt and typed the follwing command:
j:\imagex /apply f:\DELL\Image\PART0001\EFI.wim 1 c:\
where j:\ is my pendrive ; f:\ was the partition with .wim image in it ; c:\ was the OS path to be recovered.
It completed in just 4 seconds! But other websites stated that it would take around 15-20 minutes to complete applying the image. I understood that something is fishy, and I was right! The PC didn't boot again. Also the apllied image showed just somewhat 250mb of data, but my hard disk (named PBR Image) was of around 9gb in size. The swm files in it (2 in nos.) were around 4gb each. I looked another forum and that stated to format the C:\ drive. I... Read more

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RELEVANCY SCORE 77.2

How long should the reinstallation and first running of DB&R take after complete reinstallation of windows 8.1 64 bit?
This was attempted after a new mother board and SSD fitted by an engineer. The programme downloaded ok and asked for a restart so did that. It then started a 4 stage process automatically.
1. Preparing Recovery Environment (this took about 6 mins)
2. Creating the Base Image (had not finished this stage after 10 hours)
3. Preparing Hard disk
4. Updating System.
 I stopped the 2nd process after 10 hours. It had still not completed the second stage of' creating the base image'.
What is going on?
I have reinstalled all my software and reinstalled all my data before this took place.
Can anyone shed any light on what might be going on?

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RELEVANCY SCORE 77.2

Dell technical support has informed me that they do not support the Dell Backup and Recovery Program. Can you tell me why they will not support the program or who I could talk to about resolving a recovery problem? Also, why does my post keep disappearing? Are you removing it for a reason?

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