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Lenovo ThinkPad X1 Carbon has no video

Q: Lenovo ThinkPad X1 Carbon has no video

When you turn on the laptop all you get is the back-light. You don't get the splash screen, POST or anything else for that matter. I've tried using the FN+F7 to make sure it wasn't set to projector mode but that didn't do anything. It's like the power cable to the LCD is connected but the data cable is disconnected. I suspect this is the case due to the screen going "weird" as the user puts it. I also suspect that it might have been dropped. What I am wondering is if there's a BIST (Built-in Self Test) for the LCD or anything like that. I'd love to avoid the support charges. Also, the numbers on the white tags on the back of the laptop have worn off, is there a way to get the serial number without the original paperwork?













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Preferred Solution: Lenovo ThinkPad X1 Carbon has no video

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A: Lenovo ThinkPad X1 Carbon has no video

Is there a way to do a factory reset when you can't see anything on the screen? I could really use a hand if anyone has any ideas.

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RELEVANCY SCORE 74

I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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RELEVANCY SCORE 73.6

Apologies if something similar has been posted, I just can't find the answer. We have a 5th Generation Thinkpad X1 Carbon connected to a Thinkpad Thunderbolt 3 dock. At the moment the display is mirrored using a VGA cable to connect to the dock. What we would like instead is to connect the dock to 2 external monitors with separate content on each monitor and the laptop display blank. I just can't figure out if this is possible, what might be needed, and how! Any help greatly appreciated.

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RELEVANCY SCORE 71.6

Hi..I ordered a new ThinkPad USB-C Dock. I have a lenovo thinkpad x1 carbon 1st generation and didnt realize that the interface cable between the dock and the laptop is USB-C. Is there a way( converter?) i can use the USB-C dock with my X1 carbon first generation? The X1 carbon has a slimport power adapter where as the cable from the dock to the laptop is USB-C. Appreciate your help. Thanks!  

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RELEVANCY SCORE 69.2

Hey everyone. I was looking to buy a new laptop this year after using my MBP for like 7 years now. After making a long term decision of not buying the newest 6g X1 Carbon because there are still some things that trouble me a little, i've listed some improvements i think that need to be made before i can consider this the perfect laptop it almost could have been (in order of importance):change aspect ratio (something like 3:2)improve reflection on HDR screenmake machines compatible out of the box with widespread linux distros like ubuntu out of the box (no driver issues, no deep sleep bugs,...)option for no fingerprint reader (it kills the design a little bit and there are some people who still dont use it at all; i know you can deactivate it)updated webcam (could be considered an important thing for some business people if you ask me)updated speakers; the ones being used now are on the low end of "OK" and i think there is def some room to upgrade even if its not designed as a media deviceof course if possible id love to see some graphics and RAM upgrades aswell but for a notebook as thin as this one i think those specs might need to suffice for another 2-3 generations.et another thing about blowing air outside the right side where your mouse potentially is could get a rework aswell.let me know what you think; obviously everyone has different wants and needs for a machine but if the maxed out or even just standard device is that expensive some of those suggestions above could ... Read more

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RELEVANCY SCORE 69.2

Hello everybody, is there anybody that has upgraded his 3rd Gen X1 Carbon to a 1TB ssd? I'm running out of place and would like to have a bigger ssd and do not know which one I could use. I tried reading in the forums, but was not able to find out which SSD would work. Somehow NVMe is not supported, it has to be a PCIe SSD (I think), but I'm not too familiar with these things. I looked at the new Samsung SM961 1TB that is just coming out, would that be able to work?The specs are here: https://gzhls.at/blob/ldb/c/4/4/9/618ff48c1c0dc799c9442fd598fa06935527.pdf Any help would be deeply appreciated.Regards,Jochen

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RELEVANCY SCORE 68.4

Hello. My laptop behaves as if that my shift key is pressed... I turned off sticky keys and permanently turned it off too.. it didn't work. I checked with on screen keyboard an the on screen keyboard has same problem.. I tried enabling disbaling all serices did a diagnostic startup, normal startup. Had the same problem.. I tried to go into safe mode but I can't select safe mode..Also this problem clears up sometimes... And sometimes not. It works sometimes and sometimes it doesnt.. Like it works once then when i want to test it again after restart the problem pops up once again. I can't afford a new laptop so i have to fix this to squeeze out as much life this laptop has..AIso i tested my laptop keyboard had the same problem occur. And i also deleted mouse and keyboard drivers and i restarted the computer same problem occured. I don't know a fix to this i hope the leveno community knows. -Cheers, PrimeGDLaptop : Leveno Thinkpad X1 Carbon - Third GenCPU: i7 3667UGPU: Intel HD Graphics 4000Storage: 256GB SSDRAM: 4GB DDR3

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RELEVANCY SCORE 68.4

 I am looking at upgrading the SSD in my lenovo because 216 GB is not enough. I saw a great deal on amazon and made a purchase, but I do not believe this SSD is compatiable because it is pice 3.0 x4. I updated my bios to the newest release as of March 2019. I have linked the intel SSD below. I am now try to figure out what is compatable with my laptop. I would like to stay $130 or below for the drive and between 500GB-1TB, preferablily 1TB. Any help is greatly appreciated! https://www.amazon.com/Intel-660p-1-0TB-80mm-978350/dp/B07GCL6BR4/ref=sr_1_2?keywords=intel+m.2+ssd&...

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RELEVANCY SCORE 68.4

Hi, I just got the Lenovo Thinkpad X1 Carbon and the Always-on usb does not seem to work. The USB on the right side of the machine works but the left side is unresponsive. I've tried pluging in my phone, a usb reciever for a wireless mouse, and a usb drive. Is there something I need to do to activate the USB port?  

A:Lenovo Thinkpad X1 Carbon Always on USB not working

Hi rtann27
 
I had the same problem, i opened the laptop and saw, that the flat cable leading from the small usb board was not properly conected to the mainboard. A little pressing against the cable solved the problem.
 
Link to image
 
Hope this helps, greets zerosim
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

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RELEVANCY SCORE 67.6

Hey Community! We have an issue in our company: We have some above-named Laptops, but one of them doesn't start every week so I have to press the reset-button on the bottom of the device for 10 seconds, after that it starts successfully. In my opinion that isn't a solution for ervery time! The Laptop has warranty so can I get a new one, because it's an internal problem?

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RELEVANCY SCORE 67.6

I have a Lenovo X1 Carbon and I was considering either purchasing the Thinkpad Onelink Pro Dock or the Thinkpad One Link Dock.  I need to be able to connect a monitor and keyboard to my new computer. I have a some questions that I was hoping someone can help with.  1.  What is the difference between the Pro Dock and the Regular Dock? 2.  If my monitor does not have HDMI will these two docking stations still allow me to connect a monitor? 3.  Can you connect two monitors with both the pro dock and regular dock stations? 4.  Are there other docking station options that are better? 5.  Do these docking stations work with all versions of the x1 carbon? Your help is greatly appreciated.  Thank you.  

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RELEVANCY SCORE 67.6

Hello,
 
I have:
- 20KH006JPB Lenovo ThinkPad X1 Carbon 6 i7 8550U / 14,0" Full HD / 16 GB / 512 GB / SSD / Intel HD Graphics 620 / Windows 10 Pro
- 40AH0135EU Lenovo ThinkPad PRO Dock 135W
- Monitor Dell 24 Ultra HD 4K Monitor | P2415Q
 
Monitor it's the monitor is connected by a cable Delock Displayport male 4K (21,6 Gb/s) and I have strange stripes on the screen. Please help
 
 
Moderator comment: Subject fixed.

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RELEVANCY SCORE 67.6

Hi, I was using my laptop audio system, and suddenly they stopped to work (the speakers or if I connect a Headphones). However, if I connect through the HDMI the audio came out on the TV speakers for instance. I already tried to update the driver software and all the things possible... Any suggestion? How should I proceed?  

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RELEVANCY SCORE 67.6

Hello, Firstly, i am sorry but i don't speak english very well. Secondly, i just bought an external bluray reader which reads bluray thanks to the Cyberlink PowerDVD Application. Nevertheless, when i try to read a bluray, it doesn't work. So, i launched the Cyberlink bd advisor and it is written there is a problem with my laptop graphic card. The laptop is a thinkpad x carbon 4th gen and the graphic card is an intel hd graphic 520. So, i tried to reinstall the drivers after having retrieved them from the intel website. Nevertheless, i get an error message : "you should contact the computer constructor in order to update your drivers". Then, i went to the lonovo x carbon 4th gen driver's page in order to get the good drivers. However, it doesn't change something... So, i come here to ask you some help.

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RELEVANCY SCORE 67.6

I have a Thinkpad X1 Carbon 2 Gen that I want to set up 3 external monitors. I have 2 docks, Thinkpad USB 3.0 Ultra Dock and Thinkpad OneLink Pro Dock. Is it possible to run 3 external monitors?

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RELEVANCY SCORE 67.6

Lenovo Thinkpad X1 Carbon 20A7...etc. ...mini displayport / thunderbolt...check this out...you will be surprised.....!!!!! http://support.lenovo.com/us/en/downloads/ds039624   

A:Lenovo Thinkpad X1 Carbon 20A7 Thunderbolt

Why are only W540 and W541 listed as the supported models? Are you saying it will work with X1 Carbon as well? What kind of devices can you use once that driver is installed?

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RELEVANCY SCORE 67.6

Hello, What would one need to play a Dolby Vision UHD Blu-Ray disc on this laptop that has a DV screen? Is it a matter of just waiting for PowerDVD to support DV? What about playing a regular H.265 movie file that has Dolby Vision? Note: for what it's worth, as the laptop has no optical drive it will be a case of playing an .iso of the disc that has been ripped using my desktop PC. The CPU supports SGX. PS: I also read somewhere that Dolby Vision will only be enabled with a future system update, is this still the case? Thanks.

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RELEVANCY SCORE 67.6

Hi all lenovo users,I am using lenovo x1 carbon for last one month. So far i am very satisfied with my device. I am not finding mobile networks (3g/4g) though it supports it. Does anyone have any idea about it. 

A:Lenovo Thinkpad X1 carbon 3rd gen: cellular networ...

Not all X1 Carbons have WWAN; many were WWAN ready, with the antennas and SIM card slot fitted but no WWAN card. You need a machine with a WWAN card and a suitable SIM for WWAN to work.

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RELEVANCY SCORE 67.6

Hi all lenovo users,I am using lenovo x1 carbon for last one month. So far i am very satisfied with my device. I am not finding mobile networks (3g/4g) though it supports it. Does anyone have any idea about it. 

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RELEVANCY SCORE 67.6

Hi, My setup is a Carbon X1 4th gen and a LENOVO ThinkPad OneLink + Dock. I want to buy two monitors to connect to my dock's Display Ports, what is the maximum resolution that I can get out of them? Regards,

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RELEVANCY SCORE 67.6

Where can I find it?  LCD Cover  Lenovo Thinkpad X1 Carbon 5th Gen FRU ?01LV492 Thanks for your help.

A:LCD Cover Lenovo Thinkpad X1 Carbon 5th Gen FRU 01LV492

You can buy from Lenovo Encompass store if you want genuine parts.
 
https://lenovo.encompass.com/item/11093610/Lenovo/01LV492/

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RELEVANCY SCORE 67.6

I have a Thinkpad X1 Carbon Gen 5 On the bottom right corner of the keyboard, there is a rattling noise when the laptop is shaken or moved. I opened the back cover to try to discover the source of the sound but I can't seem to find it. The laptop was purchased around 5 months ago, and I just discovered this issue. From what I can tell, the issue doesn't seem to affect performance but just poses a simple nuisance. The sound appears to be originating from the vent on the bottom of the laptop. sounds like there is either a small object moving around or perhaps a cable hitting the chassis. any insight on the origin of the issue or possible solutions would be appreciated.

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RELEVANCY SCORE 67.6

I reset my laptop and now it's replaying the startup screen over and over how do I fix it
 

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RELEVANCY SCORE 67.6

Hi, I am looking for the following motherboard: i7 - 3667U-2C-2.0GHz 8GBWho can help me out? Either with a motherboard or with a thinkpad same type with broken parts other than motherboard.Txs  

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RELEVANCY SCORE 67.6

I received my new silver matte Thinkpad X1 Carbon laptop less than 3 weeks ago and it already has a slight skim mark in the lid!  I tried to lightly rub it off with a cotton cloth because I thought is was a scuff mark on the surface.  That didn't work.  After a closer inspection, I realized that the lid paint was skimmed!  Does Lenovo sell touch up paint for the silver matte finish? Does anyone have any suggestions how I can refinish my lid?  It seems that the new silver matte color is not as durable as the traditional black! 

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RELEVANCY SCORE 67.6

I've been trying to look for a good quality skin for my new X1C. It picks up too many fingerprint marks and is getting hard to keep clean. All owners of this wonderful notebook, please try and request dbrand to create a skin for the X1C. 

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RELEVANCY SCORE 67.6

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 66.8

I bought an x1 carbon 4th gen a few years ago. While its had its problems, overall I've enjoyed the computer - although I wish I didn't do the custom build. In the last year or so, I've had extreme cursor jumping when pressure is applied to the bottom or top of the keyboard, especially if its not on flat surfaces. It gets so bad that it gets stuck in corners and I cannot move it at all. the only way to move it was to apply slight bending pressure to the whole bottom half or do a sleep/restart. I read somewhere that it could be a battery swelling issue that interferes with the touchpad sensor in the middle of the keyboard. I brushed it off and hoped an update would fix it. Several updates later it did not and actually only got worse. By chance, I tried turning of the touchpad function and miraculously, the cursor does not jump anymore, meaning it is a software issue. I've found a few other threads with the exact same issue but no responses let alone no solutions. It is really annoying because I when the whole touchpad is toggled off, the trackpoint AND the two trackpad buttons at the top are turned off. I got used to those functions, especially the two left/right buttons, so it sucks not being able to use them. I am wondering if I can get a refund or a new laptop, because as a lenovo user its unaccetable to pay the price you do for an x1 just to get mediocre results. Please help me find a solution, any advice is appreciated

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RELEVANCY SCORE 66.8

My current Lenovo is a refurbished one and has a storage drive of 117GB. I desperately need more and have already gone through external storage drive, and also USB.  Is it possible to add more storage drive space or SSD to this Thinkpad? What is most compatible with it?  Thank you for your time

A:Adding more storage space on a Lenovo ThinkPad X1 Carbon 2nd Gen

2nd gen means the model number starts with 20A7 or 20A8.  Those drives were all SATA based, so most retail 2280-format SSDs will work (not NVMe).  The biggest drives that were sold with the machine were 512GB, although 1TB and 2TB drives can be found.  The safest thing is to buy one with a Lenovo FRU on it.  Here is the parts list"  (SSDs are at the bottom)
https://download.lenovo.com/parts/ThinkPad/x1_carbon_gen2_fru_bom_20150616.pdf
 

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RELEVANCY SCORE 66.8

I just installed a new non-genuine battery and I am experiencing problems with it on my laptop. Lenovo battery manager is showing the battery alternating between three different states: (0%, 100%, "error detected"). The blinking lamp battery indicator on the top cover of the laptop is alternating between blinking orange and green as well. I have tried updating the battery firmware, but it says that I already have the newest update: When I disconnect the laptop from AC, the laptop turns off immediately. Did I install a defective battery? I hopy you can help! Regards. 

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RELEVANCY SCORE 66.8

where could I read or download a full specification forLenovo ThinkPad X1 Carbon Gen5 20HR005RRTI didn't find any information about this model at Lenovo.comI asked lenovo.ru   - they don't know!! first of all I am interested in:1. how to connect 4K monitor, which options are availbale?how to connect 2-3 displays?what is the max resolutions and refresh rates are supported throug buit HDMI? 2. how to connect LAN cable ethernet? which adapters are suitable for this model? thank you

A:specification of Lenovo ThinkPad X1 Carbon Gen5 20HR005RRT

Welcome to the Community1. 20HR005RRT' specification on Lenovo official store in Russia:https://shop.lenovo.ru/product/noutbuk-lenovo-thinkpad-x1-carbon-gen5-20hr005rrt.html2. for monitors features have a look at x1c gen5 platform specificationhttp://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad%20X1%20Carbon%20(5th%20Gen)/ThinkPad_X1_Ca...3. ThinkPad Ethernet Extension Cable (FRU 04X6435) should be in the laptop package

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RELEVANCY SCORE 66.8

Dear all,  I have a X1 Carbon 5th Gen and a thinkpad 3.0 pro dock, which does not charge the laptop. Is there any solution to let the docking station charge the laptop? thanks in advance

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RELEVANCY SCORE 66.8

I want to upgrade my Lenovo ThinkPad to the Sanmsung 860 EVO M.2 SATA but I am not sure if it's compitable or if it's the best SSD that would offer me 500GB to 1TB. Would I need to upgrade other parts of the ThinkPad when I install the 860 EVO, or would this be just fine. Thank you for your time

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RELEVANCY SCORE 66

Specifically this is the one I am looking for:Lenovo Carbobn 6th Generation WallPaper

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RELEVANCY SCORE 66

Hello there!I've been having some issues with my screen on 2 gen X1 Carbon - it freezes and sometimes it starts to flash at the edges after I close my notebook and open it again, so I have to try to move it into the right position so it can unfreeze. Sometimes pressing on the certain places helps, at the bottom of the display near these dark lines. First I thought that the problem is in the display cable, so I installed a new one, but it didn't help. I noticed that touchscreen works fine even when display is blacked out. What should I do, maybe someone had some simular issues? Sorry for pics quality, I can attach better ones if needed. Thanks for any help!

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RELEVANCY SCORE 66

Hello, We have an Thinkpad X1 Carbon 2nd Gen (20A7, 20A8) Windows 10 x64 and the computer performance slowed down since we updated the system with Lenovo utility, the most relevant update is BIOS update us 1.31.1.19. The CPU usage increases from 5% to 9x% with no reason and its continiously increasing and decreasing without opened applications, we also installed Intel IO updates. Somebody have the same situation or knows how to fix it? Thanks,Regards

A:Thinkpad X1 Carbon 2nd Gen slow performance after installing Lenovo updates

That is the reason why I always going to see forums of new updates, those updates are like beta, with bugs and other things that cost us to waiste our time fixing it and getting stressed.I got critical update about bios, but as my performance is great I don't updating anything.My answer would be, to backup your bios version, it will get things back to work properly.And for future just don't install anything, after installing it cost problems.Yesterday I wanted to download program, yeah downloaded virus too, rofl, internet is full of virus, so technical supports could make more money ( if you can't fix yourself)

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RELEVANCY SCORE 66

I am having a serious issue with my X1 Carbon 2nd gen.I have managed to get a video of it, this one in a game:Link 1 -- Dota 2 Another from desktop (did not get the start of the problem):Link 2 -- Desktop Last one:Link 3 -- Firefox Is this enough to have a replacement? It sometimes works for days without this happening, but today it has happened 3 times.I still have warranty time remaining when I search my serial number.In Norway. Any advice?

A:Thinkpad x1 Carbon 2nd gen screen problem!! [Video...

I don't know about service in Norway, but I think the panel should be replaced under the warranty.

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RELEVANCY SCORE 65.2

Hello! I am having a minor issue with my ThinkPad X1 carbon 6th gen (Type 20KH, 20KG.
 
Something keeps repeating the play command so that even when I pause the music or video I was viewing or listening to, it automatically unpauses every 10 seconds.
 
Once playing, it does not pause on its own. This happens no matter if the music/video player window is maximized or minimized to tray. 
 
Thank you for your help!
C
 
Moderator Note: Edited subject to match content; add "6th Gen".

A:ThinkPad X1 Carbon 6th Gen keeps unpausing (playing) video/music

I figured it out. My headphone which has play/pause button keeps sending the play signal to the computer through the audio jack. What can be done?

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RELEVANCY SCORE 65.2

I have a ThinkPad Carbon X1 6th gen. Just recently, full screen video keeps minimizing every 10 minutes or so. Is this a Windows 10 issue or a Lenovo issue? How can I fix this?

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RELEVANCY SCORE 65.2

Hello! I am having a minor issue with my ThinkPad X1 carbon 6th gen (Type 20KH, 20KG. Something keeps repeating the play command so that even when I pause the music or video I was viewing or listening to, it automatically unpauses every 10 seconds. Once playing, it does not pause on its own. This happens no matter if the music/video player window is maximized or minimized to tray.  Thank you for your help!C

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RELEVANCY SCORE 65.2

First off, I'm having the same issue as mentioned here https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1C6-headphone-autoplay-media/m-p/4382467 However, when I tried uninstalling and reinstalling the driver it just gave me the same version. I followed the process in this reply https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/ThinkPad-X1-Carbon-keeps-unpausing-playing-vi... and nothing is working. It also isn't letting me roll back the driver under properties, presumably because I don't have the old driver. I downloaded the 6.0.1.8551. Realtek driver from Softpedia but when I try to manually update it, it says that Windows has determined I'm already on the best driver version and won't let me update it to the older version. I'm not sure what to do now.

A:ThinkPad X1 Carbon autoplaying/unpausing audio/video

I was just updating it wrong oops. For anyone else having the same issue, click "Let me pick from a list of available drivers on my computer" instead of having the device manager browse a selected folder for you.

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RELEVANCY SCORE 64.8

Hi Lenovo I have purchased 2 new Lenovo ThinkPad X1 Carbon 6th Gen (Type 20KH006JMD) in December, and both laptops have problems with Blue Screen after wake up from sleep/hibernate mode. I doesn't happen every time, but very often. Both laptops have been updatede with the latest firmware and drivers, with Lenovo System Update. One laptop have been reinstallede with Windows 10 Enterprise, and the other  has the preinstallede Windows 10 from Lenovo. Is there a known Blue Screen problem with the Lenovo ThinkPad X1 Carbon 6th Gen ? Regards,Lars

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RELEVANCY SCORE 59.6

Hi!I just got a new "X1 Carbon 5th Gen - Kabylake (Type 20HR, 20HQ)" and a "X1 Carbon Thunderbolt 3 Dock". I have an external screen connected to the dock and it works fine (VGA connection). I also have an other monitor with display (DP) connection that I want to use. But my computer can't find the other monitor, only the one with VGA connection. Is there any easy ways to fix this problem?Best regards

A:ThinkPad X1 Carbon 5th gen can't connect 2 external monitors in X1 Carbon Thunderbolt 3 Dock

[Posted moved and topic edited for discoverability.  AG]

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RELEVANCY SCORE 58.8

Video freezes when the laptop is on battery, when moving mouse it continues to play. Audio plays all the time. Overall performance slows down terribly. Windows won't close or open until move the mouse. Videos won't play on 3 Web browsers and if plays from hard disc

A:Lenovo thinkpad t450s won't at video when on bat...

do you have anti virus installed? also have you updated the drivers, and the bios?

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RELEVANCY SCORE 58.4

Hello. Is anyone else getting video driver crashing in W10 on a Lenovo ThinkpadP50? I just got it last Tuesday. So far, I didn't get any get hardcrashes. I just get a brief pause and then its bottom right notificationabout its video driver crashing and restarting. I have all the updates from Windows Updates. I read that MS providedrivers from there? Is it because of the heat (almost 90F degrees in myroom during the heat waves)? Thank you in advance.

A:Lenovo Thinkpad P50's W10 video driver crashing in...

I had that too, its really annoying.I fixed it somehow, either by the updates though Lenovo System Update.Or the  recommended updates on the main website via the support page.Or it was after I formatted and reinstalled W10. Sorry i dont remember which fix it was, but obviously start with the easiest!Unfortunately i still have a problem where my screen doesnt turn on sometimes when waking from sleep. GoodluckRastus

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