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BSOD when undocking laptop

Q: BSOD when undocking laptop

Hi,

I work in the helpdesk and am having trouble resolving an issue for a co-worker. I asked him to best describe the issue and here is his response....

"I will undock it from my desk, close the lid,take it to a meeting where it?s left undocked and unplugged, open the lid, andit?ll bluescreen within a few minutes of the screen coming back up"

Its a Lenovo T430 running Windows 7 (32 bit) and SP1. There is no minidump folder in the Windows directory (I followed the tutorial on how to create one but it still doesnt create one). I ran the System Update and updated the drivers that were available. I am not sure what else to try here.

I have had past success resolving issues by getting help from the gurus on here, so if you might have a suggestion on what to try, please let me know. Any help is greatly appreciated.

Thanks,
Kevin

RELEVANCY SCORE 200
Preferred Solution: BSOD when undocking laptop

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD when undocking laptop

Hello Kevin mate it seems like that machine has a real problem if it is not giving up those dump files.

If you haven't already can you run these for starters

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
then these if no go

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(with ADW ifyou are running Kaspersky it will throw it up as malware just overrideKaspersky by ignoring it or disabling it for the duration of the scan)

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RELEVANCY SCORE 57.2

When I come to work I dock my laptop, lid closed, press the power button on the dock and after a few seconds I'm ready to work. When I leave for home I undock and put in my bag. It takes me an hour to reach home during which time the laptop is in my bag, not being used. When I get home it is hot since it didn't go into sleep. At home when I leave it for a while, it goes to sleep (plugged is 15 minutes or unplugged 30 minutes) 1. Why won't it go to sleep after I undock?2. Why won't it go to sleep after an idle timeout wake timers are disabled when unplugged and powercfg -requets shows an empty list. How do I fix this situation? I know I can undock, open the lid (wait for it to come on), then close again, but this is tedious and a lot of times I'm in a hurry and forget. 

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RELEVANCY SCORE 57.2

Could someone please explain to me why I cannot get an ip or connection when I plug my ethernet cable directly into my laptop. I usually use a docking station. However, I have security issues so I thought I would see what happened when I undocked.

Also, when I am docked I get an ip address for a linksys router as an IP. I don't have any wireless routers connected and the radio on my machine is disabled. Any ideas?

A:no ethernet after undocking and connecting to laptop

I am not sure of the connection between security issues and undocking! But have you tried re-docking the laptop to see if internect connection is re-established, assuming it was working before you undocked??

while undocked, have you checked Device Manager to see that the network adapter was present and had no driver issues.?? also did you click on Start >Settings> network connections to see that the Local Area Connection was listed with a red X on it??

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RELEVANCY SCORE 56.4

Hi folks, I've just gotten a new laptop at work (Dell E7270 - Windows 7 Pro 64-bit) and every time I undock it I get the BSOD. I've trained myself to make sure nothing is open when undocking but have a been burned a few times, where I lost open files.

Hoping someone can lead me in the right direction to get this resolved.

Thanks in advance.

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RELEVANCY SCORE 56.4

A user of mine is telling me she gets a BSoD often when she wakes up her laptop from sleep, or if she tries to undock it. My free tools for analyzing the dump file aren't giving me anything useful, so I figured I'd post it here in case someone with better tools would give it a shot.

Thanks!

A:BSoD when coming out of sleep or undocking

I've just had a quick look and the dump is blaming memory corruption, it would be worth doing some memory tests while you wait for the BSOD folks to take a good look at the dump.

RAM - Test with Memtest86+


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c0415e08, c0000185, 46c58860, 82bc15f3}

GetPointerFromAddress: unable to read from 82b74830
Probably caused by : memory_corruption

Followup: memory_corruption
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error st... Read more

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RELEVANCY SCORE 43.6

I have a Lenovo Thinkpad x61s with a docking station. Is there any way that I can disconnect it from the dock without turning it off?

Thanks.
 

A:Undocking w/o turning off

You can for USB docking ports
Usually by clicking "disconnect" on the connected USB device icon near your system clock

But for the ones mounted at the back (or underneath) and usually clipped in. No
 

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RELEVANCY SCORE 43.6

Hi all, after undocking my p51 from the Thinkpad Workstation Dock the system runs very slowly. it takes 2 minutes before i can unlock the system (windows 10). No Screen, no reaction from mouse or keyboard.Even after unlocking i often have to reboot the system. something like that i get after i lock my windows screen when the notebook is docked in.. After sometime the display is in enegery safe mode - thats normal. But if i want to log in again, it takes 20-30 seconds until I get a screen. i already reinstalled the system - no improvement. Thanks for your help.

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RELEVANCY SCORE 43.2

Hi All, I have a T440s in an Ultradock with the monitor closed and three external monitors connected (1 HDMI, 1 DVI, 1 VGA). Everytime that i undock the laptop and open the display, the display stays black.  This doesn't seem to happen if i put the laptop to Sleep, undock the laptop, and then turn the machine back on.  The only solution after undocked is to do a hard shut-off (losing any open data) and then turn the laptop back on. I've used the Lenovo Updates and Drivers application as well as the support website to validate that the Intel HD Graphics drivers are on the latest version. Any help is appreciated!  

A:T440s Display off when undocking

Hi Fightnaggie08,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are facing the issue with Display issue on ThinkPad Ultradock with ThinkPad T440s.
 
Regarding this issue I suggest you to check with updating the ThinkPad Ultradock firmware to resolve the issue.
 
Please click here to visit the link to know the steps on how to perform the firmware update.
 
Hope this helps. Do post back if issue persists!
 
Best regards,

Hemanth Kumar

 




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RELEVANCY SCORE 43.2

On http://www.xbitlabs.com/articles/mobile/display/a4-roundup-2_33.html I can read

"The docking station is connected via Toshiba?s exclusive connector. It is very handy that you can disconnect the station ?on the fly?, i.e. without powering the notebook down. To do so, you should use a special lever and look at the indicator ? when it goes out, the station can be undocked."

but the manual tell you to turn off computer before docking and undocking.

What is the right, can you do hot docking or not???

A:Libretto U100 hot undocking

Hi

Well, I don?t know exactly how to handle the undocking procedure on the Libretto but a friend of mine uses a Tecra with a docking station and he don?t turn off the notebook for undocking the notebook.
But maybe it?s is another case on the Libretto.
I would recommend following the guideline the user manual and turn-off the notebook if you want to remove the docking station.

You are on the safe side if you will follow the instruction in the user manual.

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RELEVANCY SCORE 43.2

Running into an issue where the machine completely powers down after undocking.  Drivers have been updated, battery has been swapped out and so has the docking station. Just curious if this is a board issue or a larger concern.  Any insight would be appreciated. Thanks, NALIT

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RELEVANCY SCORE 42.8

I used to use ThinkVantage's Access Connections to manage my network connection profiles on my Thinkpad. I just recently uninstalled it because I decided to just rely on the Vista has natively.

Since our office requires static IP, I set that up at the LAN properties.

Everything works fine when I start from a clean boot. It's when I undock and redock to the docking station that problem starts.

I lose the static IP configuration. Instead Vista assigns:
IP: 169.254.77.37 (supposed to be 10.11.2.xxx)
Subnet: 255.255.0.0 (supposed to be 255.255.254.0)
Gateway: blank
DNS: correct

I now find myself having to do a reboot everytime I just need to undock and go to a 30 minute meeting when I used to be able to undock and redock without any problems whatsoever.

Why does Vista assign this random IP when it is hard configured?

How can I solve this problem?

Thanks.
 

A:Vista loses IP config when undocking

I suggest re-installing the working solution, perhaps that's why it's there.
 

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RELEVANCY SCORE 42.8

Hi, I have a User that is being disconnected every time she undocks. It remains disconnected for about 5 mins, unless she reboots and it connects straight away. The Dock is connected via a Ethernet cable, would this override the WiFi connection whren docked? If so would this then when she undocks it has to restart the adadpter and reconnect to the WiFi? If so is there a way to disable this feature?SpecsX250 Thinkpad40A0 basic dockO/S windows 7 enterprise 32 bitIntel Duel band Wireless AC 7265 adapter Thanks in advanceSU91

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RELEVANCY SCORE 42.8

Hello,

I have had this problem with both the RC and the RTM builds of Windows 7 Ultimate x86 on two different Dell laptops--a Latitude D830 and a Latitude E6500. Both are running nvidia Quadro display adapters (the D830 is a Quadro NVS 140M and the E6500 is a Quadro NVS 160M). In the case of the D830 I am running the latest drivers from nvidia's site (Dell didn't post Win7-specific drivers for this laptop). For the E6500 Dell has posted Win7-compatible drivers on its support site for the NVS 160M so that is what I'm using there.

In any case here is the issue. I install Win7 on the laptop and install the video drivers... native rez on the laptops is 1900x1200 (WUXGA). Aero glass is enabled and all is well and good.

I then take the laptop and connect it to the Dell-specific docking station (the D/Port in the case of the D830 and the E/Port for the E6500). In both cases there is an external monitor connected via DVI that also has a 1900x1200 native rez. The laptop lid is closed and the laptop is in suspend/sleep mode when docking.

Once in the docking station I power the laptop back on (it resumes from sleep) and then it goes about detecting the presence of the dock and the attached peripherals. The welcome screen comes up on the external monitor and I type in my password to get back to the desktop.

The only problem is that aero is now disabled (the taskbar and window borders are now opaque and aero peek no longer works, etc.). I have looked all over the net and tried ... Read more

A:Aero turning itself off when docking/undocking

I am actually running into a very similar issue. If I try to use Aero Peek with two HD resolutions Aero Peek will disable itself. If I do a monitor that is mirrored Aero Peek works fine. I also have a Dell Latitude E6500. Have you found a resolution to this issue?

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RELEVANCY SCORE 42.8

used to use ThinkVantage's Access Connections to manage my network connection profiles on my Thinkpad. I just recently uninstalled it because I decided to just rely on the Vista has natively.

Since our office requires static IP, I set that up at the LAN properties.

Everything works fine when I start from a clean boot. It's when I undock and redock to the docking station that problem starts.

I lose the static IP configuration. Instead Vista assigns:
IP: 169.254.77.37 (supposed to be 10.11.2.xxx)
Subnet: 255.255.0.0 (supposed to be 255.255.254.0)
Gateway: blank
DNS: correct

I now find myself having to do a reboot everytime I just need to undock and go to a 30 minute meeting when I used to be able to undock and redock without any problems whatsoever.

Why does Vista assign this random IP when it is hard configured?

How can I solve this problem?

Thanks.

A:Vista loses IP config when undocking

Are you performing the undock as described in Windows Vista Help: Dock or undock a mobile PC?

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RELEVANCY SCORE 42.8

HiI have massive problems here with my setup:2 screens connected to WiGig 40A6. 1 HDMI, 1 DPX1 Yoga 1st Gen (20FQ) freezes every time when I undock. Freeze means: only possible way to get out of this is the power button. It seems, that it is not always the same:Worst case is, if both screens are connected. Then it freezes at every undock.A bit better is, if only DP is connected.A lot better is, if only HDMI screen is connected. I tried a fresh Win10 64 Bit install with all windows updates.I tried with the drivers on the X1 Yoga site at lenovoI tried with newest drivers for WiGig, from Intel, with newest driver for Intel HD graphics 520 from IntelI tried with older driver for Intel HD graphics 520 from X1 Yoga site at lenovoI did not find any working configuration. Undocking (and also rebooting, or shut down) is not possible without freeze. Does a working  configuration exist?Thank you for any suggestion!Roger 

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RELEVANCY SCORE 42.8

When removing x260 from Thinkpad Pro Dock, laptop will frequently go to a black screen, which can only be resolved by force shutting down.Power light shows fully on, updated Graphics driver, chipset driver, dock firmware (when able to) and SSD firmware (when able to). Also tried amending power settings to not go in to sleep when lid is shut etc.We use Windows 7 OS and drivers have been updated from the Lenovo support website.Common issue with our x260s, any ideas?

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RELEVANCY SCORE 42.8

Hi I have had two X260's now which after undocking ( from a Lenovo Think pad pro dock ) the laptop keyboard stops working, charcaters dont appear on the screen until you tap the small red mouse in the centre of the keypad, each time you want to type you need to hit it again.  Once the laptop is redocked the keyboad works as normal again.  Is this something anyone has come across before ?

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RELEVANCY SCORE 42.8

The August 3rd Troubleshooting guide says in order to undock you must "Click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar".  Where is that icon?  I have the Thunderbolt icon, but it does not offer any remove option.  The link is:http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=11122586&docLocale=en_US&docId=emr_na-c0...In that same document it links to the Zbook dock white paper (4AA6-5088EEW) which says to just pull the cable out, "When removing the HP Elite Dock with Thunderbolt 3 or HP ZBook Dock with Thunderbolt 3 from your HP notebook or HP ZBook Mobile Workstation, it is recommended to unplug the dock first, wait until the Thunderbolt icon (see Figure 3) in the system tray is gone, and then put the notebook or mobile workstation into Standby, Hibernate, Restart or Shut-down state".Which one is correct?

A:Zbook Dock: Proper Undocking

Hi, Safely remove will remove the thunderbolt icon therefore you have to remove the dock first. Please click the arrow up, you should be able to see remove hardware (USB, Thunderbolt ....).                      Regards.

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RELEVANCY SCORE 42.8

Hi, I have a User that is being disconnected every time she undocks. It remains disconnected for about 5 mins, unless she reboots and it connects straight away. The Dock is connected via a Ethernet cable, would this override the WiFi connection whren docked? If so would this then when she undocks it has to restart the adadpter and reconnect to the WiFi? If so is there a way to disable this feature?SpecsX250 Thinkpad40A0 basic dockO/S windows 7 enterprise 32 bitIntel Duel band Wireless AC 7265 adapter Thanks in advanceSU91

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RELEVANCY SCORE 42.8

Hello all. We are seeing this issue on a handful of T440's. When the user has the laptop docked and hard wired his network drives are connected and accessable. When they undock the laptop the drives is still showing but when they try to open any home drive folders they get the error " This file is currently not available for use onthis computer". The users are connected to our network wireless before they undock so it would seem that the connection to the home folders would still be there. Any help would be great. thanks, Matt

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RELEVANCY SCORE 42

I have encountered an issue with the volume control on my T460S that occurs when I remove my thinkpad from the docking station hot.  The volume control goes all glitchy, flickering between ON and MUTE rapidly and popping the volume monitor (pictured) up in the top left of the screen on top of everything.  Hitting <Escape> briefly dismisses it, but it comes back randomly.  When I return the laptop to the docking station (hot) the problem goes away.  I've checked the Realtek driver, and it appears to be the most recent one.  Any ideas?   Windows 10Pro, T460s 

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RELEVANCY SCORE 42

Anyone know of a solution for this? Almost every time I undock or re-dock my laptop after a meeting, something will be unresponsive, i.e. my Ethernet cable will fail to be detected or my wired keyboard becomes unresponsive. This is generally solved by a reboot (reseating the cable to the device that is failing has not generally worked), but I don't think this is necessary to solve the problem each time. I am still needing to look at things such as drivers (knowing that Windows 10 has its own method of fetching compatible drivers over HP Support Assistant or what's offered through the site). Specs: HP Zbook 15 G2Inten 6th gen I7 Processor16 GB RAMWindows 10 Professional 64-bit  Hardware attached to docking station:Wireless MouseWired KeyboardEthernet CableVGA cable to Samsung Syncmaster BX2431Power Cable

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RELEVANCY SCORE 42

Hello folks.... I have a Lenovo W540 which has a simple problem that is frustrating me to no end. Whenever I undock the laptop, or bring it out sleep, the screen remains blank. I end having to put it back in the dock (or RDP to it), which allows me to view the screen content on the external monitors. I have updated all the drivers using the Lenovo driver app, and even applied the docking driver update. Nothing seems to help. I've searched the forums, but all that I have found is a suggestion to downgrade the video driver, which I dont really want to do. Anybody else have this issue? Any ideas? Thank you!! //EDIT to add that this is Windows 8.1. Important information   

A:W540 - Blank screen after undocking/sleep

Exact same problem here. It looks like the only way to brink the device's lcd back is to boot the machine. Then it will work until the next time it falls a sleep while docked.I'm running Windows 8.1 with latests drivers.

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RELEVANCY SCORE 42

Hi community, we are using several Thinkpads for years mostly without issues. But for a while now we have to experience issues with our T540p's in combination with pro and ultimate docks. And lately we also run into the same issue with a T570.Here our configuration, there are two external displays connected to the docking and one of them is the primary screen.And this is the issue: When we undock the T540p, the internal display should switch to be the primary and only display, but it doesn't. It seems to be that the T540p is still thinking to have external displays connected. The internal display is all black but I can move the mouse pointer from the right into the screen and can also move it out of the screen by pulling it downwards.All windows are opened on the virtual screen,which means I cannot see any configuration windows to change display behavior. Pressing Fn+F7 and up or down arrow blind does not change anything.It does not matter if I undock the T540p while it is running, or if I shutdown the system before undocking. When this error occurs it also does not matter if I connect an external display to the T540p directly, I still cannot see anything. To set the internal display to be the main display before undocking does not change the behavior anyway.If I put the T540p into the docking again, mostly everything is fine. The two external displays are running as before. If it was a desktop PC that would be fine but it is a notebook and we need to carry it with us an... Read more

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RELEVANCY SCORE 41.6

Okay, this a fairly new one as I cannot find a single documented instance of this on the entire internet.....

Hardware - T60 thinkpad
OS - WinXP
512MB RAM
Accessories - Docking station

I've deployed about a hundred of these things and this is the first time I've seen this message.....(not verbatim)

"The undocking sequence cannot continue because the print spool service needs to be stopped."

???????

Fair enough, but I can't tell my user to keep going into the computer management services to turn the service on and off. My boss would kill me.

Has anyone ever heard of anything like this? My final resort would be to re-image the thing (as also suggested by IBM themselves). The problem is that would be a major hassle as this guy is an attorney and always on the run.

Any and all suggestions will be entertained....even the ones involving alchemy.
 

A:Lenovo T60 - Undocking halted by print spooling service??

Disconnect the printer, and then what happens?
 

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RELEVANCY SCORE 41.6

I use Yoga 370 Model 20JH002KMZ with Thunderbolt 3 Docking Station. Connected with USB-C Cable (Original).I use external Wireless Bluetooth Keyboard (Lenovo KT-1255) and Logitech MX Master Mouser Bluetooth.All Items are brandnew.If I disconnect USB-C Dock-Cable, alle Bluetooth Devices (Keyboard and Mouse) are disconnecting and don't work.Windows 10 shows both Devices as "Connected" and the Devices themselves are "blinking" (searching Notebook).I tried this:- Windows Bluetooth Device-Manager, disabled "windows can set device to energy save"- Drivers are all up-to-date- Drivers re-install- Thunderbolt Firmware Update (up-to-date)This all brings no solution. All Devices disconnecting if I disconnect the USB-C Docking.Only solution I found is:- FN-F10 multiple turning Bluetooth off and on in Windows.- It needs often 3-4 turning off-on's until it works again. What can I do?

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RELEVANCY SCORE 41.6

Dell Lattitude D610 works fine when its on the docking station but when you undock the screen is black when Windows loads. You can see that the screen is still active but its like it is still trying to work with the monitor that is hooked to the docking station. Plugging it back into the docking station and everything works fine. If you hit undock button from the start menu and you undock the computer will work, until the next reboot and then it does the same thing. Any help would be greatly appreciated.
 

A:Solved: Dell Lattitude D610 issues undocking

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RELEVANCY SCORE 41.6

Hello

We have a batch of these laptops and several of them keep black screening after undocking, the laptops then may take ten minutes to come back or may even require a reboot,  I have tried the following but to no avail.
updated the bios to E7x70_1.15.4  (07/06/2017)
updated the Graphics driver to Intel-USB-eXtensible-Host-Controller-Driver_4H5XG_WIN_5.0.3.42_A02 (10/07/2017)
Can someone please advise on the next possible action to be taken?
Thanks

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RELEVANCY SCORE 40.8

wen undocking my vaio notebook from docking station, I the screen crashes, shows blue with error message about bios updates-cannot finish reading as computer starts to reboot itself. Have installed bios update thru sony. Their solution was to wipe hard drive clean-that would be very involved. How can I find which software or program created this problem and remove it? Help!!!!!!

A:blue screen error on undocking sony vaio from docking station

Disable the reboot and post the error message.
http://www.winvistatips.com/disable-...estart-a84.php

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RELEVANCY SCORE 40.4

Hi there,
We have recently purchased (last month) a Latitude E5570 with docking station. We experience system hangs and freezes several seconds, sometimes up to a minute after hot undocking the laptop.  The mouse and keyboard become unresponsive.

It usually emits a beep code before freezing up.  4 beeps then a pause and then 1 beep. Any information regarding this?
Anyone have insights into this?
Thanks!

A:Dell Latitude E5570 Undocking Problems freezes- 4 beeps-pause-1 beep

Also, it is a port replicator PRO3X

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RELEVANCY SCORE 37.6

When I undock the laptop by pulling the USB-C cable out (either sleeping beforehand or not sleeping first) then I am getting an intermittent issue where the wifi claims to be disabled. The only way to resolve this is a hard reboot.
Toggling airplane mode doesn't help. Disabling and reenabling the wifi network connection doesn't help. Toggling airplane mode from Fn-PrtScr doesn't help.
It is acting as though the hardware radio is turned off (like when laptops used to come with a hardware radio switch), but with no method to turn it on again.
Looking in the system event log I can see entries from source Netwtw04, Event ID 7012 stating "radio OFF"
Drivers and bios are all up to date.

Any ideas?

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RELEVANCY SCORE 33.6

Is Windows 7 Professional 64bit

Fresh install but it is getting on
Full retail version?

Acer Aspire timeline X 5280tg Approx 18 months old.
OS age approx 12 months.

I get the BUGCODE_USB_DRIVER bsod and I had a previous blue screen error before this one is in dump files.

Tried memory tester and came up ok.

Help would be much appreciated.

A:BSOD Tribes Ascend, BF3, Random BSOD BUGCODE_USB_DRIVER Acer Laptop

Code:
sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632)
Remove Daemon Tools/Alcohol 120%. The driver associated with it (SPTD) causes BSOD and it caused one of yours - DuplexSecure



Code:
athrx.sys Mon Oct 05 12:33:57 2009 (4ACA1FF5)
Update your Atheros driver. It caused a crash - Drivers for Atheros AR5B93 and Windows 7


Code:
atikmpag.sys Mon Jun 13 21:23:20 2011 (4DF6B808)
Update your video card - ATI Catalyst

Problem Devices

Code:
Device PNP_Device_ID Error_Code
Teredo Tunneling Pseudo-Interface ROOT\*TEREDO\0000 This device cannot start.
Microsoft 6to4 Adapter ROOT\*6TO4MP\0000 This device cannot start.
Microsoft 6to4 Adapter #2 ROOT\*6TO4MP\0001 This device cannot start.
Microsoft ISATAP Adapter ROOT\*ISATAP\0000 This device cannot start.
Microsoft ISATAP Adapter #3 ROOT\*ISATAP\0001 This device cannot start.

Code:
Event[4142]:
Log Name: System
Source: Disk
Date: 2012-02-19T21:45:23.424
Event ID: 52
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: LAPPY
Description:
The driver has detected that device \Device\Harddisk0\DR0 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
Run a hard drive scan on all your drives. Also, I would back up any important information just in case your hard drive does fail
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both lo... Read more

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RELEVANCY SCORE 33.2

Is Windows 7 . . .
- x64
- the original installed OS on the system? Windows 7 Ultimate x64
- an OEM or full retail version? Retail

- What is the age of system (hardware)? ~1 year
- What is the age of OS installation (have you re-installed the OS?) ~1 year, I installed it when I got the laptop.

Also, one of my USB ports is not working, it has been like that for a while. The sound jack is also broken i fell on the headphone cord. The sound still works, just have to move it a bit. I'm about to send it in to get the hardware repaired and was hoping I could get an answer here on the BSOD before hand. The laptop is a Sager W860CU. Thanks!

I'm currently scanning with Avast.

I took a picture of the BSOD with my phone. Hopefully you can see all the characters.

Thanks!

C3

A:BSOD randomly (?) When waking laptop after sleeping, BSOD pic attached

  
Quote: Originally Posted by C3H5N3O9


Is Windows 7 . . .
- x64
- the original installed OS on the system? Windows 7 Ultimate x64
- an OEM or full retail version? Retail

- What is the age of system (hardware)? ~1 year
- What is the age of OS installation (have you re-installed the OS?) ~1 year, I installed it when I got the laptop.

Also, one of my USB ports is not working, it has been like that for a while. The sound jack is also broken i fell on the headphone cord. The sound still works, just have to move it a bit. I'm about to send it in to get the hardware repaired and was hoping I could get an answer here on the BSOD before hand. The laptop is a Sager W860CU. Thanks!

I'm currently scanning with Avast.

I took a picture of the BSOD with my phone. Hopefully you can see all the characters.

Thanks!

C3


Related to a smserial.sys Motorola SM56 Modem WDM Driver. Yours is 3 years old. I would update to most recent.

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RELEVANCY SCORE 33.2

Something I found out tonight (just now!) through Dell Technical Support (here from my PC, as my notebook crashed & burned) was a cool way to run some great diagnostic tests was to do the following:

Even with seemingly unworkable problems like: DVD stuck in drive (non "tray" system, one like a car CD player, BCD\Boot\ error with 0xc000000f code,) you can:

Hit power (on) + Fn key and hold until you hear an unusual (non "Beep" beep. It's an irregular system driver noise.

Let all tests cycle and, at the end, answer "no" to the final test.

Resetting BIOS to factory defaults after the fact will allow you to, in most cases, assuming you're current on revisions (in my case, A11 with a Studio 1558 with Windows 7 x64 Home Premium + Vista x64 Ultimate,) disable all unnecessary hardware/options when it comes to this situation (WLAN, etc.)

SATA to IDE is important to set.

Configuring USB as a bootable device (will differ on almost every BIOS brand, Phoenix, AMI, Award, etc.,) is pertinent; download (if you've got the same error as me,) SourceForge's UNetbootin.

I've tried lots of utilities just to see what's out there.

That particular one is the simplest and fastest way to make a BOOTABLE ISO image out of a Windows DVD (with at least a 4+ GB flash drive!)

...good FYI to throw in there.

I hope this benefits someone out there in the BSOD land.

v877051

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RELEVANCY SCORE 32.8

Hi everyone,
I recently got a laptop a few months ago, and now I receive BSOD all of a sudden. I haven't really had enough time to try to fix it because of my schooling. But with a couple of my classes ending, I have some time on my hands.
Here's what I've done:
1. Scanned the computer with latest version of microsoft security essentials
2. Updated Windows7 with latest patches and updates.
3. I have updated my realtek drivers, and GPU drivers.
4. I have used elevated command prompt to use ChkDsk \R
5. I have also used elevated command prompt Scannow
6. I made it so that windows creates kernel dump files whenever it crashes, and to restart. But I'm not getting anything recent, the last dump file was created a few months ago. Though I've gotten a whole lot of BSOD's and crashes since then.
**********************
I looked in the Event viewer and I have had multiple critical errors all indicating Kernel-Power.
Here's what it says in XML:





Quote:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-07-... Read more

A:Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD

Please can you run Driver Verifier and post results:

Driver Verifier - Enable and Disable

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RELEVANCY SCORE 32.8

I have a clients Laptop (Asus X550C) running Windows 8 and the first error I had was 0xc0000034, having a look around I tried some fixes but none worked, eventually I was left with the following error: 0xc0000001. As of now I am stuck here, I have a backup of the main files the client needs but do not want to reformat as I do not have their product key (It is not listed on the laptop and I cannot boot into the OS to run a key extractor).

Here is my documentation of the steps I followed:






TURN ON LAPTOP:

Recovery

Your PC needs to be repaired

The Boot Configuration Data file is missingsome required information

File:\BCD
Error code: 0xc0000034

You'll need to use the recovery tools onyour installation media. If you don't have any installation media(like a disc or usb device), contact your system administrator or PCmanufacturer.

Press ESC for UEFI FIrmware Settings

Fix Attempt 1 -
(Attempted info here:Blue Screen error BCD file missing error 0xc0000034 windows 8)

INSERT USB WITH WINDOWS 8 RECOVERY:

Troubleshoot > Advanced Options >Command Prompt:

X:\windows\system32>bcdboot c:\windows
Failure when attempting to copy boot files

EXIT CMD PROMPT

Troubleshoot > Refresh your PC:

The drive where windows is installed islocked. Unlock the drive and try again.

REBOOT

Fix Attempt 2 -
(Attempted info here:Drive where windows is installed is locked - Windows - Windows 8)

Boot into UEFI Firmware Settings

Disable CSM > boot into win... Read more

A:Windows 8 BSOD 0xc0000034 and BSOD 0xc0000001 (Laptop)

Anyone have any ideas?

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RELEVANCY SCORE 32.4

Hi guys, I have a very annoying problem here. As per the title, every time I plug my laptop, there will always be a BSOD error. It's random from IRQL not less or equal error to no error code at all. But when I'm running on battery power, the BSODs go away.

Since there are tons of BSODs I received, I mean a lot, I'll be posting this thread then be uploading the BSODs in a minute or so.
Here are my laptop specs:
ASUS K42jc-VX167
HDD: 320 GB SATA
HDD Paritions: 2
RAM: 2GB DDR3
VRAM: 1GB Nvidia 310m CUDA

Intel Core i5 [email protected] GHz turbo upto 2.8GHz
OS: Windows 7 Ultimate 64-bit

P.S. Oh, if this would help, when my dad bought the laptop, we opted to use a 30-day trial Windows 7 Ultimate 64-bit, then later used an activator on it. It was fine, but my dad forgot to turn off the updates, so, OS was detected as "not genuine" and had the dreaded black desktop background with the "This is not a genuine copy of windows tattoo" at the bottom right. I then used the REMOVEWAT to get rid of the nuisance and plan to format the machine later on since I'm very bust with stuff. But for now, I want to get rid of the random BSODs. Thanks!

A:Laptop BSOD when plugged. No BSOD when unplugged

  
Quote: Originally Posted by digiknowzone


Hi guys, I have a very annoying problem here. As per the title, every time I plug my laptop, there will always be a BSOD error. It's random from IRQL not less or equal error to no error code at all. But when I'm running on battery power, the BSODs go away.

Since there are tons of BSODs I received, I mean a lot, I'll be posting this thread then be uploading the BSODs in a minute or so.
Here are my laptop specs:
ASUS K42jc-VX167
HDD: 320 GB SATA
HDD Paritions: 2
RAM: 2GB DDR3
VRAM: 1GB Nvidia 310m CUDA

Intel Core i5 [email protected] GHz turbo upto 2.8GHz
OS: Windows 7 Ultimate 64-bit

P.S. Oh, if this would help, when my dad bought the laptop, we opted to use a 30-day trial Windows 7 Ultimate 64-bit, then later used an activator on it. It was fine, but my dad forgot to turn off the updates, so, OS was detected as "not genuine" and had the dreaded black desktop background with the "This is not a genuine copy of windows tattoo" at the bottom right. I then used the REMOVEWAT to get rid of the nuisance and plan to format the machine later on since I'm very bust with stuff. But for now, I want to get rid of the random BSODs. Thanks!


I am sorry but till your system is genuine we cant help you as per site rules

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RELEVANCY SCORE 28.8

Hello,
I'm having another randon BSOD's on my laptop.

? OS - Vista/ Windows 7 ? 7 Home Premium ? x86 (32-bit) or x64 ? X64 ? What was original installed OS on system? Windows 7 Home premium X64 ? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM ? Age of system (hardware) - 6 months ? Age of OS installation - have you re-installed the OS? 3 weeks ? CPU - Intel Core i5 2430M ? Video Card - ATI HD6470M ? MotherBoard - HP Onboared ? Power Supply - brand & wattage ? System Manufacturer - HP ? Exact model number (if laptop, check label on bottom) - HP Pavilion G6 1229EJ

A:again, BSOD's on my laptop

Recommendations:No .dmps included.How to Check Computer is set to collect dumps
Device Concerns:Stop using your wireless USB network adapter device and see if the system is more stable. Use the onboard wireless that is built into the system instead.

Remove the wireless USB drivers. You may need to view hidden devices in device manager to do so.General USB Troubleshooting
Software Concerns:Careful with Revo Uninstaller; it can damage Windows and other programs installed if not used correctly.

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RELEVANCY SCORE 28.8

Hi All,

So I have been getting BSODs for a little while now, they were happening every now and then but not regularly but now they happen every time I try to play a game.

Specs:
? OS - Windows 7 x64
? Same system that came installed on it when i bought it 2 years ago.

? CPU - i7 2630QM @ 2.0ghz
? Video Card - Nvidia Geforce GTX460M
? MotherBoard - not sure on this one...
? Power Supply - ASUS 150 watts (i think)

? System Manufacturer - ASUS
? Exact model number - G73SW - TZ016V

The gist I am getting from the error codes and what I have researched is that it is a problem with my video card. I have tried a number of newer/older drivers (all clean installs) and have tried to clean the dust out of the laptop with compressed air. However, I can't see the video card inside anywhere so not sure if it was cleaned or not.

Memory dumps attached.

Thanks for your help!

Tom

A:BSOD on laptop :(

Hi,

The attached DMP files are of the VIDEO_TDR_FAILURE (116) bugcheck.

Before going onto explaining it and recommending things, I recommend temporarily removing Norton and replacing it with Microsoft Security Essentials for troubleshooting purposes:
Norton removal tool - https://support.norton.com/sp/en/us/...eb&pvid=f-home

MSE - Microsoft Security Essentials - Microsoft Windows

If removing Norton and replacing it with MSE doesn't help, let's move on:

The basic definition of a 0x116 bugcheck is:
There may be a bug in the video driver or video hardware.So, let me now explain what VIDEO_TDR_ERROR means. First off, TDR is an acronym for Timeout Detection and Recovery. Timeout Detection and Recovery was introduced in Vista and carried over to Windows 7. Rather than putting exactly what Timeout Detection and Recovery does exactly, I'll just directly quote the MSDN article!
Timeout detection: The GPU scheduler, which is part of the DirectX graphics kernel subsystem (Dxgkrnl.sys), detects that the GPU is taking more than the permitted amount of time to execute a particular task. The GPU scheduler then tries to preempt this particular task. The preempt operation has a "wait" timeout, which is the actual TDR timeout. This step is thus the timeout detection phase of the process. The default timeout period in Windows Vista and later operating systems is 2 seconds. If the GPU cannot complete or preempt the current task within the TDR timeout period, the... Read more

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RELEVANCY SCORE 28.8

Could someone take a look at this dump
Laptop BSODed on startup
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004BDC038, 0x0, 0x0)

A:BSOD on my old laptop

You have the dreaded BC 124. It is probably a hardware issue. This will help you solve the problem
Stop 0x124 - what it means and what to try
Any questions just post the forum membership is here for you.

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RELEVANCY SCORE 28.8

Hello,

I've been having a ton of BSODs lately. Problems first began when my "desktop window manager.exe" started getting errors. It wasn't too much of a trouble so I didn't do anything aobut it. Then my computer started seriosly crashing when watching youtube videos. Either the sound would go off and wouldn't come back until a restart or I would get a BSOD. So I decided to reinstall windows. It didn't help a bit. So I thought it might be a faulty windows cd. Got a new one, formatted the drives and started the install again. And I got BSOD twice before I was even able to install windows. After installing, the problem persists. I would get all sorts of BSOD. Now mostly "page fault non paged area"

Having mentioned that it occurs during windows install, is it clear that it's a hardware issue?

? Windows 7 x64 hardware age = 7months ? CPU i5 2410M ? Video Card 6850M Laptop acer 7750g

A:BSOD laptop

If you're getting blue screens after re-installing windows aswell as during the installation then it sounds like it may well be a hardware issue. Have you checked your temperatures for overheating? If they are fine, try running memtest to check for memory errors.

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RELEVANCY SCORE 28.8

Hi guys, my new laptop is having quite a few errors recently. I get BSODs and the message "Your PC has encountered a problem and needs to restart." This appears to happen randomly to my computer. The DMP file is attached below....I would appreciate it if someone could shed some light on what is causing the problem.

A:New laptop having BSOD

Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

You have 2 antivirus' installed. Please do this:





Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.



Then ensure that the AVG is updated to the latest version available from the AVG website (older versions had issues with Win8).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).





Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys... Read more

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RELEVANCY SCORE 28.8

My laptop T420s
Spec:
i5-2520m
8GB RAM (4GB x 2)
Nvidia Nvs 4200m
Hitachi 500GB 7200rpm

When I play Dishonored it crashes and sometimes, I get BSOD.

A:New laptop BSOD

Hi,

The BSOD seems to be caused by something that's connected to your USB and Synaptics touch pad driver.

Code:
0: kd> !irp fffffa800bb0e7f0
Irp is active with 9 stacks 8 is current (= 0xfffffa800bb0eab8)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa8008ae4c70 00000000 fffff80002cc5b40-fffffa80096b1ee0 Success Error Cancel pending
Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
\Driver\SynTP nt!IopUnloadSafeCompletion
Args: 00014400 00000001 00000004 00000002
... Read more

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RELEVANCY SCORE 28.8

My new laptop, MSI U200 experienced random BSODs.

It came preinstalled with Win 7 with 2gb ram. I tried recovering to factory defaults but the same problem surfaced. Experienced 2 kinds of BSOD:

Memory Management (once)
IRQL_Driver_Not_Less_Or_Equal (more than 3 times)

The BSODs are totally random, sometimes it can happen when the laptop is on idle or during net surfing or during the use of MS Word.

I have uninstalled Norton Internet Security and used an Ethernet cable instead of USB connection for my cable modem, as well as running chkdsk to no avail. However there was once i booted into safe mode and BSOD while i ran SFC /scannow

Recently i added another 2gb of ram, hence a total of 4gb now, problem is still there, wonder is it something wrong with the very first piece of 2gb ram.

Hence i've attached my latest dmp file, can any kind souls enlighten me what are the possible culprits for my BSODs? Thanks alot!

A:BSOD on new laptop, help me pls!

go to the people you bought it from and get it fixed if it came with a warrinty. if it didn't then post back

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RELEVANCY SCORE 28.8

OS - Windows7 ? ? (64bit)x64 ? ? Windows 7 Factory Installed ? Windows 7 Factory Installed ? 1 Year old HP Laptop bought brand new
? Age of OS installation - never reinstalled OS Laptop did not come with any cds
? cpu - 2.2Ghz intel pentium dual core
? video - Intel GMA 4500
? MotherBoard ? Power Supply -

Hello, Recently I was just using my laptop and click to play a song in windows media player and it would not load
the icon just sat there and kept spinning.. then I got a BSOD IRQL_NOT_LESS_OR_EQUAL. So
I restarted and now I could not open anything at all except for Internet Explorer and Notepad.
Now when i login ill usually get bsod within 10 secs of logging in.. sometimes i dont though.
This is also in safe mode too. with less occurences in safe mode without networking. I will
attach my minidump files.. Thank you!

PS> This is a repost because my old topic got shut down my minidump files can be downloaded at
http://www.techsupportforum.com/microsoft-support/windows-vista-windows-7-support/535885-bsod-windows-7-laptop.html#post3032068

PPS. Also i got the recovery discs from hp and they didnt do anything for me

A:BSOD Win 7 HP LAptop

Hi have you tried to start in safemode as JC advised in you previous thread and then try system restore,also have a look in device manager in safe mode and look for error flags either yellow ! or red Xs

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