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BSOD when undocking laptop

Q: BSOD when undocking laptop

Hi,

I work in the helpdesk and am having trouble resolving an issue for a co-worker. I asked him to best describe the issue and here is his response....

"I will undock it from my desk, close the lid,take it to a meeting where it?s left undocked and unplugged, open the lid, andit?ll bluescreen within a few minutes of the screen coming back up"

Its a Lenovo T430 running Windows 7 (32 bit) and SP1. There is no minidump folder in the Windows directory (I followed the tutorial on how to create one but it still doesnt create one). I ran the System Update and updated the drivers that were available. I am not sure what else to try here.

I have had past success resolving issues by getting help from the gurus on here, so if you might have a suggestion on what to try, please let me know. Any help is greatly appreciated.

Thanks,
Kevin

RELEVANCY SCORE 200
Preferred Solution: BSOD when undocking laptop

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD when undocking laptop

Hello Kevin mate it seems like that machine has a real problem if it is not giving up those dump files.

If you haven't already can you run these for starters

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
then these if no go

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(with ADW ifyou are running Kaspersky it will throw it up as malware just overrideKaspersky by ignoring it or disabling it for the duration of the scan)

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RELEVANCY SCORE 57.2

Could someone please explain to me why I cannot get an ip or connection when I plug my ethernet cable directly into my laptop. I usually use a docking station. However, I have security issues so I thought I would see what happened when I undocked.

Also, when I am docked I get an ip address for a linksys router as an IP. I don't have any wireless routers connected and the radio on my machine is disabled. Any ideas?

A:no ethernet after undocking and connecting to laptop

I am not sure of the connection between security issues and undocking! But have you tried re-docking the laptop to see if internect connection is re-established, assuming it was working before you undocked??

while undocked, have you checked Device Manager to see that the network adapter was present and had no driver issues.?? also did you click on Start >Settings> network connections to see that the Local Area Connection was listed with a red X on it??

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RELEVANCY SCORE 57.2

When I come to work I dock my laptop, lid closed, press the power button on the dock and after a few seconds I'm ready to work. When I leave for home I undock and put in my bag. It takes me an hour to reach home during which time the laptop is in my bag, not being used. When I get home it is hot since it didn't go into sleep. At home when I leave it for a while, it goes to sleep (plugged is 15 minutes or unplugged 30 minutes) 1. Why won't it go to sleep after I undock?2. Why won't it go to sleep after an idle timeout wake timers are disabled when unplugged and powercfg -requets shows an empty list. How do I fix this situation? I know I can undock, open the lid (wait for it to come on), then close again, but this is tedious and a lot of times I'm in a hurry and forget. 

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RELEVANCY SCORE 56.8

Hi folks, I've just gotten a new laptop at work (Dell E7270 - Windows 7 Pro 64-bit) and every time I undock it I get the BSOD. I've trained myself to make sure nothing is open when undocking but have a been burned a few times, where I lost open files.

Hoping someone can lead me in the right direction to get this resolved.

Thanks in advance.

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RELEVANCY SCORE 56.8

A user of mine is telling me she gets a BSoD often when she wakes up her laptop from sleep, or if she tries to undock it. My free tools for analyzing the dump file aren't giving me anything useful, so I figured I'd post it here in case someone with better tools would give it a shot.

Thanks!

A:BSoD when coming out of sleep or undocking

I've just had a quick look and the dump is blaming memory corruption, it would be worth doing some memory tests while you wait for the BSOD folks to take a good look at the dump.

RAM - Test with Memtest86+


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c0415e08, c0000185, 46c58860, 82bc15f3}

GetPointerFromAddress: unable to read from 82b74830
Probably caused by : memory_corruption

Followup: memory_corruption
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error st... Read more

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RELEVANCY SCORE 44

I have a Lenovo Thinkpad x61s with a docking station. Is there any way that I can disconnect it from the dock without turning it off?

Thanks.
 

A:Undocking w/o turning off

You can for USB docking ports
Usually by clicking "disconnect" on the connected USB device icon near your system clock

But for the ones mounted at the back (or underneath) and usually clipped in. No
 

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RELEVANCY SCORE 43.2

Hi All, I have a T440s in an Ultradock with the monitor closed and three external monitors connected (1 HDMI, 1 DVI, 1 VGA). Everytime that i undock the laptop and open the display, the display stays black.  This doesn't seem to happen if i put the laptop to Sleep, undock the laptop, and then turn the machine back on.  The only solution after undocked is to do a hard shut-off (losing any open data) and then turn the laptop back on. I've used the Lenovo Updates and Drivers application as well as the support website to validate that the Intel HD Graphics drivers are on the latest version. Any help is appreciated!  

A:T440s Display off when undocking

Hi Fightnaggie08,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are facing the issue with Display issue on ThinkPad Ultradock with ThinkPad T440s.
 
Regarding this issue I suggest you to check with updating the ThinkPad Ultradock firmware to resolve the issue.
 
Please click here to visit the link to know the steps on how to perform the firmware update.
 
Hope this helps. Do post back if issue persists!
 
Best regards,

Hemanth Kumar

 




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RELEVANCY SCORE 43.2

On http://www.xbitlabs.com/articles/mobile/display/a4-roundup-2_33.html I can read

"The docking station is connected via Toshiba?s exclusive connector. It is very handy that you can disconnect the station ?on the fly?, i.e. without powering the notebook down. To do so, you should use a special lever and look at the indicator ? when it goes out, the station can be undocked."

but the manual tell you to turn off computer before docking and undocking.

What is the right, can you do hot docking or not???

A:Libretto U100 hot undocking

Hi

Well, I don?t know exactly how to handle the undocking procedure on the Libretto but a friend of mine uses a Tecra with a docking station and he don?t turn off the notebook for undocking the notebook.
But maybe it?s is another case on the Libretto.
I would recommend following the guideline the user manual and turn-off the notebook if you want to remove the docking station.

You are on the safe side if you will follow the instruction in the user manual.

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RELEVANCY SCORE 43.2

Running into an issue where the machine completely powers down after undocking.  Drivers have been updated, battery has been swapped out and so has the docking station. Just curious if this is a board issue or a larger concern.  Any insight would be appreciated. Thanks, NALIT

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RELEVANCY SCORE 42.8

I used to use ThinkVantage's Access Connections to manage my network connection profiles on my Thinkpad. I just recently uninstalled it because I decided to just rely on the Vista has natively.

Since our office requires static IP, I set that up at the LAN properties.

Everything works fine when I start from a clean boot. It's when I undock and redock to the docking station that problem starts.

I lose the static IP configuration. Instead Vista assigns:
IP: 169.254.77.37 (supposed to be 10.11.2.xxx)
Subnet: 255.255.0.0 (supposed to be 255.255.254.0)
Gateway: blank
DNS: correct

I now find myself having to do a reboot everytime I just need to undock and go to a 30 minute meeting when I used to be able to undock and redock without any problems whatsoever.

Why does Vista assign this random IP when it is hard configured?

How can I solve this problem?

Thanks.
 

A:Vista loses IP config when undocking

I suggest re-installing the working solution, perhaps that's why it's there.
 

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RELEVANCY SCORE 42.8

used to use ThinkVantage's Access Connections to manage my network connection profiles on my Thinkpad. I just recently uninstalled it because I decided to just rely on the Vista has natively.

Since our office requires static IP, I set that up at the LAN properties.

Everything works fine when I start from a clean boot. It's when I undock and redock to the docking station that problem starts.

I lose the static IP configuration. Instead Vista assigns:
IP: 169.254.77.37 (supposed to be 10.11.2.xxx)
Subnet: 255.255.0.0 (supposed to be 255.255.254.0)
Gateway: blank
DNS: correct

I now find myself having to do a reboot everytime I just need to undock and go to a 30 minute meeting when I used to be able to undock and redock without any problems whatsoever.

Why does Vista assign this random IP when it is hard configured?

How can I solve this problem?

Thanks.

A:Vista loses IP config when undocking

Are you performing the undock as described in Windows Vista Help: Dock or undock a mobile PC?

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RELEVANCY SCORE 42.8

Hi, I have a User that is being disconnected every time she undocks. It remains disconnected for about 5 mins, unless she reboots and it connects straight away. The Dock is connected via a Ethernet cable, would this override the WiFi connection whren docked? If so would this then when she undocks it has to restart the adadpter and reconnect to the WiFi? If so is there a way to disable this feature?SpecsX250 Thinkpad40A0 basic dockO/S windows 7 enterprise 32 bitIntel Duel band Wireless AC 7265 adapter Thanks in advanceSU91

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RELEVANCY SCORE 42.8

Hello,

I have had this problem with both the RC and the RTM builds of Windows 7 Ultimate x86 on two different Dell laptops--a Latitude D830 and a Latitude E6500. Both are running nvidia Quadro display adapters (the D830 is a Quadro NVS 140M and the E6500 is a Quadro NVS 160M). In the case of the D830 I am running the latest drivers from nvidia's site (Dell didn't post Win7-specific drivers for this laptop). For the E6500 Dell has posted Win7-compatible drivers on its support site for the NVS 160M so that is what I'm using there.

In any case here is the issue. I install Win7 on the laptop and install the video drivers... native rez on the laptops is 1900x1200 (WUXGA). Aero glass is enabled and all is well and good.

I then take the laptop and connect it to the Dell-specific docking station (the D/Port in the case of the D830 and the E/Port for the E6500). In both cases there is an external monitor connected via DVI that also has a 1900x1200 native rez. The laptop lid is closed and the laptop is in suspend/sleep mode when docking.

Once in the docking station I power the laptop back on (it resumes from sleep) and then it goes about detecting the presence of the dock and the attached peripherals. The welcome screen comes up on the external monitor and I type in my password to get back to the desktop.

The only problem is that aero is now disabled (the taskbar and window borders are now opaque and aero peek no longer works, etc.). I have looked all over the net and tried ... Read more

A:Aero turning itself off when docking/undocking

I am actually running into a very similar issue. If I try to use Aero Peek with two HD resolutions Aero Peek will disable itself. If I do a monitor that is mirrored Aero Peek works fine. I also have a Dell Latitude E6500. Have you found a resolution to this issue?

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RELEVANCY SCORE 42.8

HiI have massive problems here with my setup:2 screens connected to WiGig 40A6. 1 HDMI, 1 DPX1 Yoga 1st Gen (20FQ) freezes every time when I undock. Freeze means: only possible way to get out of this is the power button. It seems, that it is not always the same:Worst case is, if both screens are connected. Then it freezes at every undock.A bit better is, if only DP is connected.A lot better is, if only HDMI screen is connected. I tried a fresh Win10 64 Bit install with all windows updates.I tried with the drivers on the X1 Yoga site at lenovoI tried with newest drivers for WiGig, from Intel, with newest driver for Intel HD graphics 520 from IntelI tried with older driver for Intel HD graphics 520 from X1 Yoga site at lenovoI did not find any working configuration. Undocking (and also rebooting, or shut down) is not possible without freeze. Does a working  configuration exist?Thank you for any suggestion!Roger 

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RELEVANCY SCORE 42.8

Hello all. We are seeing this issue on a handful of T440's. When the user has the laptop docked and hard wired his network drives are connected and accessable. When they undock the laptop the drives is still showing but when they try to open any home drive folders they get the error " This file is currently not available for use onthis computer". The users are connected to our network wireless before they undock so it would seem that the connection to the home folders would still be there. Any help would be great. thanks, Matt

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RELEVANCY SCORE 42.8

Hi, I have a User that is being disconnected every time she undocks. It remains disconnected for about 5 mins, unless she reboots and it connects straight away. The Dock is connected via a Ethernet cable, would this override the WiFi connection whren docked? If so would this then when she undocks it has to restart the adadpter and reconnect to the WiFi? If so is there a way to disable this feature?SpecsX250 Thinkpad40A0 basic dockO/S windows 7 enterprise 32 bitIntel Duel band Wireless AC 7265 adapter Thanks in advanceSU91

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RELEVANCY SCORE 42.8

Hi I have had two X260's now which after undocking ( from a Lenovo Think pad pro dock ) the laptop keyboard stops working, charcaters dont appear on the screen until you tap the small red mouse in the centre of the keypad, each time you want to type you need to hit it again.  Once the laptop is redocked the keyboad works as normal again.  Is this something anyone has come across before ?

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RELEVANCY SCORE 42.8

The August 3rd Troubleshooting guide says in order to undock you must "Click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar".  Where is that icon?  I have the Thunderbolt icon, but it does not offer any remove option.  The link is:http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=11122586&docLocale=en_US&docId=emr_na-c0...In that same document it links to the Zbook dock white paper (4AA6-5088EEW) which says to just pull the cable out, "When removing the HP Elite Dock with Thunderbolt 3 or HP ZBook Dock with Thunderbolt 3 from your HP notebook or HP ZBook Mobile Workstation, it is recommended to unplug the dock first, wait until the Thunderbolt icon (see Figure 3) in the system tray is gone, and then put the notebook or mobile workstation into Standby, Hibernate, Restart or Shut-down state".Which one is correct?

A:Zbook Dock: Proper Undocking

Hi, Safely remove will remove the thunderbolt icon therefore you have to remove the dock first. Please click the arrow up, you should be able to see remove hardware (USB, Thunderbolt ....).                      Regards.

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RELEVANCY SCORE 42.4

Anyone know of a solution for this? Almost every time I undock or re-dock my laptop after a meeting, something will be unresponsive, i.e. my Ethernet cable will fail to be detected or my wired keyboard becomes unresponsive. This is generally solved by a reboot (reseating the cable to the device that is failing has not generally worked), but I don't think this is necessary to solve the problem each time. I am still needing to look at things such as drivers (knowing that Windows 10 has its own method of fetching compatible drivers over HP Support Assistant or what's offered through the site). Specs: HP Zbook 15 G2Inten 6th gen I7 Processor16 GB RAMWindows 10 Professional 64-bit  Hardware attached to docking station:Wireless MouseWired KeyboardEthernet CableVGA cable to Samsung Syncmaster BX2431Power Cable

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RELEVANCY SCORE 42.4

Hi community, we are using several Thinkpads for years mostly without issues. But for a while now we have to experience issues with our T540p's in combination with pro and ultimate docks. And lately we also run into the same issue with a T570.Here our configuration, there are two external displays connected to the docking and one of them is the primary screen.And this is the issue: When we undock the T540p, the internal display should switch to be the primary and only display, but it doesn't. It seems to be that the T540p is still thinking to have external displays connected. The internal display is all black but I can move the mouse pointer from the right into the screen and can also move it out of the screen by pulling it downwards.All windows are opened on the virtual screen,which means I cannot see any configuration windows to change display behavior. Pressing Fn+F7 and up or down arrow blind does not change anything.It does not matter if I undock the T540p while it is running, or if I shutdown the system before undocking. When this error occurs it also does not matter if I connect an external display to the T540p directly, I still cannot see anything. To set the internal display to be the main display before undocking does not change the behavior anyway.If I put the T540p into the docking again, mostly everything is fine. The two external displays are running as before. If it was a desktop PC that would be fine but it is a notebook and we need to carry it with us an... Read more

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RELEVANCY SCORE 42.4

I have encountered an issue with the volume control on my T460S that occurs when I remove my thinkpad from the docking station hot.  The volume control goes all glitchy, flickering between ON and MUTE rapidly and popping the volume monitor (pictured) up in the top left of the screen on top of everything.  Hitting <Escape> briefly dismisses it, but it comes back randomly.  When I return the laptop to the docking station (hot) the problem goes away.  I've checked the Realtek driver, and it appears to be the most recent one.  Any ideas?   Windows 10Pro, T460s 

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RELEVANCY SCORE 42.4

Hello folks.... I have a Lenovo W540 which has a simple problem that is frustrating me to no end. Whenever I undock the laptop, or bring it out sleep, the screen remains blank. I end having to put it back in the dock (or RDP to it), which allows me to view the screen content on the external monitors. I have updated all the drivers using the Lenovo driver app, and even applied the docking driver update. Nothing seems to help. I've searched the forums, but all that I have found is a suggestion to downgrade the video driver, which I dont really want to do. Anybody else have this issue? Any ideas? Thank you!! //EDIT to add that this is Windows 8.1. Important information   

A:W540 - Blank screen after undocking/sleep

Exact same problem here. It looks like the only way to brink the device's lcd back is to boot the machine. Then it will work until the next time it falls a sleep while docked.I'm running Windows 8.1 with latests drivers.

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RELEVANCY SCORE 42

Dell Lattitude D610 works fine when its on the docking station but when you undock the screen is black when Windows loads. You can see that the screen is still active but its like it is still trying to work with the monitor that is hooked to the docking station. Plugging it back into the docking station and everything works fine. If you hit undock button from the start menu and you undock the computer will work, until the next reboot and then it does the same thing. Any help would be greatly appreciated.
 

A:Solved: Dell Lattitude D610 issues undocking

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RELEVANCY SCORE 42

Okay, this a fairly new one as I cannot find a single documented instance of this on the entire internet.....

Hardware - T60 thinkpad
OS - WinXP
512MB RAM
Accessories - Docking station

I've deployed about a hundred of these things and this is the first time I've seen this message.....(not verbatim)

"The undocking sequence cannot continue because the print spool service needs to be stopped."

???????

Fair enough, but I can't tell my user to keep going into the computer management services to turn the service on and off. My boss would kill me.

Has anyone ever heard of anything like this? My final resort would be to re-image the thing (as also suggested by IBM themselves). The problem is that would be a major hassle as this guy is an attorney and always on the run.

Any and all suggestions will be entertained....even the ones involving alchemy.
 

A:Lenovo T60 - Undocking halted by print spooling service??

Disconnect the printer, and then what happens?
 

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RELEVANCY SCORE 42

I use Yoga 370 Model 20JH002KMZ with Thunderbolt 3 Docking Station. Connected with USB-C Cable (Original).I use external Wireless Bluetooth Keyboard (Lenovo KT-1255) and Logitech MX Master Mouser Bluetooth.All Items are brandnew.If I disconnect USB-C Dock-Cable, alle Bluetooth Devices (Keyboard and Mouse) are disconnecting and don't work.Windows 10 shows both Devices as "Connected" and the Devices themselves are "blinking" (searching Notebook).I tried this:- Windows Bluetooth Device-Manager, disabled "windows can set device to energy save"- Drivers are all up-to-date- Drivers re-install- Thunderbolt Firmware Update (up-to-date)This all brings no solution. All Devices disconnecting if I disconnect the USB-C Docking.Only solution I found is:- FN-F10 multiple turning Bluetooth off and on in Windows.- It needs often 3-4 turning off-on's until it works again. What can I do?

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RELEVANCY SCORE 42

Hello

We have a batch of these laptops and several of them keep black screening after undocking, the laptops then may take ten minutes to come back or may even require a reboot,  I have tried the following but to no avail.
updated the bios to E7x70_1.15.4  (07/06/2017)
updated the Graphics driver to Intel-USB-eXtensible-Host-Controller-Driver_4H5XG_WIN_5.0.3.42_A02 (10/07/2017)
Can someone please advise on the next possible action to be taken?
Thanks

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RELEVANCY SCORE 41.2

wen undocking my vaio notebook from docking station, I the screen crashes, shows blue with error message about bios updates-cannot finish reading as computer starts to reboot itself. Have installed bios update thru sony. Their solution was to wipe hard drive clean-that would be very involved. How can I find which software or program created this problem and remove it? Help!!!!!!

A:blue screen error on undocking sony vaio from docking station

Disable the reboot and post the error message.
http://www.winvistatips.com/disable-...estart-a84.php

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RELEVANCY SCORE 40.8

Hi there,
We have recently purchased (last month) a Latitude E5570 with docking station. We experience system hangs and freezes several seconds, sometimes up to a minute after hot undocking the laptop.  The mouse and keyboard become unresponsive.

It usually emits a beep code before freezing up.  4 beeps then a pause and then 1 beep. Any information regarding this?
Anyone have insights into this?
Thanks!

A:Dell Latitude E5570 Undocking Problems freezes- 4 beeps-pause-1 beep

Also, it is a port replicator PRO3X

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RELEVANCY SCORE 37.6

When I undock the laptop by pulling the USB-C cable out (either sleeping beforehand or not sleeping first) then I am getting an intermittent issue where the wifi claims to be disabled. The only way to resolve this is a hard reboot.
Toggling airplane mode doesn't help. Disabling and reenabling the wifi network connection doesn't help. Toggling airplane mode from Fn-PrtScr doesn't help.
It is acting as though the hardware radio is turned off (like when laptops used to come with a hardware radio switch), but with no method to turn it on again.
Looking in the system event log I can see entries from source Netwtw04, Event ID 7012 stating "radio OFF"
Drivers and bios are all up to date.

Any ideas?

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RELEVANCY SCORE 33.2

Is Windows 7 Professional 64bit

Fresh install but it is getting on
Full retail version?

Acer Aspire timeline X 5280tg Approx 18 months old.
OS age approx 12 months.

I get the BUGCODE_USB_DRIVER bsod and I had a previous blue screen error before this one is in dump files.

Tried memory tester and came up ok.

Help would be much appreciated.

A:BSOD Tribes Ascend, BF3, Random BSOD BUGCODE_USB_DRIVER Acer Laptop

Code:
sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632)
Remove Daemon Tools/Alcohol 120%. The driver associated with it (SPTD) causes BSOD and it caused one of yours - DuplexSecure



Code:
athrx.sys Mon Oct 05 12:33:57 2009 (4ACA1FF5)
Update your Atheros driver. It caused a crash - Drivers for Atheros AR5B93 and Windows 7


Code:
atikmpag.sys Mon Jun 13 21:23:20 2011 (4DF6B808)
Update your video card - ATI Catalyst

Problem Devices

Code:
Device PNP_Device_ID Error_Code
Teredo Tunneling Pseudo-Interface ROOT\*TEREDO\0000 This device cannot start.
Microsoft 6to4 Adapter ROOT\*6TO4MP\0000 This device cannot start.
Microsoft 6to4 Adapter #2 ROOT\*6TO4MP\0001 This device cannot start.
Microsoft ISATAP Adapter ROOT\*ISATAP\0000 This device cannot start.
Microsoft ISATAP Adapter #3 ROOT\*ISATAP\0001 This device cannot start.

Code:
Event[4142]:
Log Name: System
Source: Disk
Date: 2012-02-19T21:45:23.424
Event ID: 52
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: LAPPY
Description:
The driver has detected that device \Device\Harddisk0\DR0 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
Run a hard drive scan on all your drives. Also, I would back up any important information just in case your hard drive does fail
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both lo... Read more

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RELEVANCY SCORE 33.2

Is Windows 7 . . .
- x64
- the original installed OS on the system? Windows 7 Ultimate x64
- an OEM or full retail version? Retail

- What is the age of system (hardware)? ~1 year
- What is the age of OS installation (have you re-installed the OS?) ~1 year, I installed it when I got the laptop.

Also, one of my USB ports is not working, it has been like that for a while. The sound jack is also broken i fell on the headphone cord. The sound still works, just have to move it a bit. I'm about to send it in to get the hardware repaired and was hoping I could get an answer here on the BSOD before hand. The laptop is a Sager W860CU. Thanks!

I'm currently scanning with Avast.

I took a picture of the BSOD with my phone. Hopefully you can see all the characters.

Thanks!

C3

A:BSOD randomly (?) When waking laptop after sleeping, BSOD pic attached

  
Quote: Originally Posted by C3H5N3O9


Is Windows 7 . . .
- x64
- the original installed OS on the system? Windows 7 Ultimate x64
- an OEM or full retail version? Retail

- What is the age of system (hardware)? ~1 year
- What is the age of OS installation (have you re-installed the OS?) ~1 year, I installed it when I got the laptop.

Also, one of my USB ports is not working, it has been like that for a while. The sound jack is also broken i fell on the headphone cord. The sound still works, just have to move it a bit. I'm about to send it in to get the hardware repaired and was hoping I could get an answer here on the BSOD before hand. The laptop is a Sager W860CU. Thanks!

I'm currently scanning with Avast.

I took a picture of the BSOD with my phone. Hopefully you can see all the characters.

Thanks!

C3


Related to a smserial.sys Motorola SM56 Modem WDM Driver. Yours is 3 years old. I would update to most recent.

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RELEVANCY SCORE 33.2

Something I found out tonight (just now!) through Dell Technical Support (here from my PC, as my notebook crashed & burned) was a cool way to run some great diagnostic tests was to do the following:

Even with seemingly unworkable problems like: DVD stuck in drive (non "tray" system, one like a car CD player, BCD\Boot\ error with 0xc000000f code,) you can:

Hit power (on) + Fn key and hold until you hear an unusual (non "Beep" beep. It's an irregular system driver noise.

Let all tests cycle and, at the end, answer "no" to the final test.

Resetting BIOS to factory defaults after the fact will allow you to, in most cases, assuming you're current on revisions (in my case, A11 with a Studio 1558 with Windows 7 x64 Home Premium + Vista x64 Ultimate,) disable all unnecessary hardware/options when it comes to this situation (WLAN, etc.)

SATA to IDE is important to set.

Configuring USB as a bootable device (will differ on almost every BIOS brand, Phoenix, AMI, Award, etc.,) is pertinent; download (if you've got the same error as me,) SourceForge's UNetbootin.

I've tried lots of utilities just to see what's out there.

That particular one is the simplest and fastest way to make a BOOTABLE ISO image out of a Windows DVD (with at least a 4+ GB flash drive!)

...good FYI to throw in there.

I hope this benefits someone out there in the BSOD land.

v877051

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RELEVANCY SCORE 32.8

Hi everyone,
I recently got a laptop a few months ago, and now I receive BSOD all of a sudden. I haven't really had enough time to try to fix it because of my schooling. But with a couple of my classes ending, I have some time on my hands.
Here's what I've done:
1. Scanned the computer with latest version of microsoft security essentials
2. Updated Windows7 with latest patches and updates.
3. I have updated my realtek drivers, and GPU drivers.
4. I have used elevated command prompt to use ChkDsk \R
5. I have also used elevated command prompt Scannow
6. I made it so that windows creates kernel dump files whenever it crashes, and to restart. But I'm not getting anything recent, the last dump file was created a few months ago. Though I've gotten a whole lot of BSOD's and crashes since then.
**********************
I looked in the Event viewer and I have had multiple critical errors all indicating Kernel-Power.
Here's what it says in XML:





Quote:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-07-... Read more

A:Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD

Please can you run Driver Verifier and post results:

Driver Verifier - Enable and Disable

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RELEVANCY SCORE 32.8

I have a clients Laptop (Asus X550C) running Windows 8 and the first error I had was 0xc0000034, having a look around I tried some fixes but none worked, eventually I was left with the following error: 0xc0000001. As of now I am stuck here, I have a backup of the main files the client needs but do not want to reformat as I do not have their product key (It is not listed on the laptop and I cannot boot into the OS to run a key extractor).

Here is my documentation of the steps I followed:






TURN ON LAPTOP:

Recovery

Your PC needs to be repaired

The Boot Configuration Data file is missingsome required information

File:\BCD
Error code: 0xc0000034

You'll need to use the recovery tools onyour installation media. If you don't have any installation media(like a disc or usb device), contact your system administrator or PCmanufacturer.

Press ESC for UEFI FIrmware Settings

Fix Attempt 1 -
(Attempted info here:Blue Screen error BCD file missing error 0xc0000034 windows 8)

INSERT USB WITH WINDOWS 8 RECOVERY:

Troubleshoot > Advanced Options >Command Prompt:

X:\windows\system32>bcdboot c:\windows
Failure when attempting to copy boot files

EXIT CMD PROMPT

Troubleshoot > Refresh your PC:

The drive where windows is installed islocked. Unlock the drive and try again.

REBOOT

Fix Attempt 2 -
(Attempted info here:Drive where windows is installed is locked - Windows - Windows 8)

Boot into UEFI Firmware Settings

Disable CSM > boot into win... Read more

A:Windows 8 BSOD 0xc0000034 and BSOD 0xc0000001 (Laptop)

Anyone have any ideas?

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RELEVANCY SCORE 32.4

Hi guys, I have a very annoying problem here. As per the title, every time I plug my laptop, there will always be a BSOD error. It's random from IRQL not less or equal error to no error code at all. But when I'm running on battery power, the BSODs go away.

Since there are tons of BSODs I received, I mean a lot, I'll be posting this thread then be uploading the BSODs in a minute or so.
Here are my laptop specs:
ASUS K42jc-VX167
HDD: 320 GB SATA
HDD Paritions: 2
RAM: 2GB DDR3
VRAM: 1GB Nvidia 310m CUDA

Intel Core i5 [email protected] GHz turbo upto 2.8GHz
OS: Windows 7 Ultimate 64-bit

P.S. Oh, if this would help, when my dad bought the laptop, we opted to use a 30-day trial Windows 7 Ultimate 64-bit, then later used an activator on it. It was fine, but my dad forgot to turn off the updates, so, OS was detected as "not genuine" and had the dreaded black desktop background with the "This is not a genuine copy of windows tattoo" at the bottom right. I then used the REMOVEWAT to get rid of the nuisance and plan to format the machine later on since I'm very bust with stuff. But for now, I want to get rid of the random BSODs. Thanks!

A:Laptop BSOD when plugged. No BSOD when unplugged

  
Quote: Originally Posted by digiknowzone


Hi guys, I have a very annoying problem here. As per the title, every time I plug my laptop, there will always be a BSOD error. It's random from IRQL not less or equal error to no error code at all. But when I'm running on battery power, the BSODs go away.

Since there are tons of BSODs I received, I mean a lot, I'll be posting this thread then be uploading the BSODs in a minute or so.
Here are my laptop specs:
ASUS K42jc-VX167
HDD: 320 GB SATA
HDD Paritions: 2
RAM: 2GB DDR3
VRAM: 1GB Nvidia 310m CUDA

Intel Core i5 [email protected] GHz turbo upto 2.8GHz
OS: Windows 7 Ultimate 64-bit

P.S. Oh, if this would help, when my dad bought the laptop, we opted to use a 30-day trial Windows 7 Ultimate 64-bit, then later used an activator on it. It was fine, but my dad forgot to turn off the updates, so, OS was detected as "not genuine" and had the dreaded black desktop background with the "This is not a genuine copy of windows tattoo" at the bottom right. I then used the REMOVEWAT to get rid of the nuisance and plan to format the machine later on since I'm very bust with stuff. But for now, I want to get rid of the random BSODs. Thanks!


I am sorry but till your system is genuine we cant help you as per site rules

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RELEVANCY SCORE 28.8

Hello! I have a fujitsu siemens ah 531/gfo.My problem is i keep getting bsod only once a day and this usually happens only when i am gaming.I open the notebook enter dota 2 for example and play about 10-15 minutes and i get bsod.After that i can play all the day continously without having any problems with bsod.This happens once a day only.It's like the system is programmed to bsod 1 per day if gaming.I verified hdd for error and the ram and it is no problem.The weird thing is it happens only 1 time after i open the laptop from a long time of being shut off through the night .As it is with my case i doubt is hardware related since i can play without a problem after the bsod.I usually get bsods related to ntoskrnl.exe according to bluescreenview but in the last dump i got related to something else.The dump i attached is with driver verifier on and it was done by selecting only the drivers that are not microsoft relate and i got blue screen before windows booted.
Windows 8 x64 4 months old
i5 2430m
8gb ram
Nvidia gt525m

A:Laptop BSOD once a day

Come one guys Please help me.Someone surely knows to identify the culprit in the minidumps.The one attached separated is when i activated driver verifier and got bsod during windows boot.

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RELEVANCY SCORE 28.8

Hi guys, this is my first post so I apologize if this post is in the wrong location.

First off, here is my laptop information:

HP G71-340US Notebook
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3998 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1807 Mb
Hard Drives: C: Total - 292631 MB, Free - 199347 MB; D: Total - 12411 MB, Free - 2085 MB;
Motherboard: Quanta, 306B
Antivirus: avast! Antivirus, Updated and Enabled

And now onto my problem.

Occasionally during normal operation, I used to get a quick flash of a BSOD before my laptop shut itself off. In a recent search, I have disabled it from automatically shutting off and have gotten this information as a result:

MEMORY_MANAGEMENT

***STOP: 0X0000001A (0X0000000000041284, 0X000000000C340001, 0X00000000000069EE, 0XFFFFF70001080000)

Does anyone know what this means or how I can fix this problem? It's not a major problem, but it's really annoying, and I'd like to get it taken care of if possible. Thanks
 

A:HP Laptop BSOD

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RELEVANCY SCORE 28.8

Greets.
 
Trying to get to the cause of multiple BSODs on my HP laptop.
 
I've been unable to complete any scans with MBAM and the ESET online scanner. Both of them reach around the 80% point and then *bam* the dreaded BSOD shows up, usually with the "DRIVER_IRQL_NOT_LESS_OR_EQUAL" message and a storahci.sys message.
 
 
Laptop info:
 
HP 15 Notebook
Model:  15-f010wm
 
OS: Win 10 Home 64 bit  (OEM)   <--- this was upgraded from Windows 8.1
Version  1511
OS Build:  10586.589
 
4 gigs of RAM
Intel Celeron processor  2.16  GHz
 
Pretty sure (based on the expired warranty info) that the machine was made around Sept. 2014.
 
Not sure if this has a video card (doubtful), under Device Manger > Display Adapters all I see listed is  Intel HD Graphics.
 
 
I have not been able to collect the permmon /report scan since it hangs there. I'm trying it again (for the 4th time) this morning while I'm posting. The Resource and Performance windows comes up after running the command (with admin privileges) and shows me the "Collecting data for 60 seconds" green bar.
 
1st attempt at this went 45 minutes before I stopped it.
2nd attempt went 15 minutes.
 
3rd attempt (after a reboot, just to see if it would help) went another 50 minutes.
 
Other details:
 
The laptop seems to be running fine, albeit, slow but while I'm running the MBAM scan, I can see multiple infections, mos... Read more

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RELEVANCY SCORE 28.8

Hello - I just bought a new laptop, which came with a preinstalled windows 8.1.
I immediately updated the computer to windows 10 without any issues.

I have been using it for some days now, but upon during a movie playback I got my first BSOD (kernel security check failure).
I thought little of it at first, but a day after I got the same error trying to load a pc-game. Everytime the game loads, I get a BSOD. I suspect its a driver which is only compatible for windows 8.1.

I have run verifier and if i have done it correctly, the latest dump file should be of that. Apparently its a driver starting upon startup, as I wasnt allowed access to windows when running the verifier.
I hope you guys can shed some light upon the problem, as I dont want to "build on a flawed machine". Id much rather have it fixed immediately.

Thanks.

A:BSOD on new Laptop

The driver verifier dumpfile flagged

Code:
BugCheck C9, {23e, fffff80060f11324, ffffcf8058f96e50, 0}
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass ThroughDirect (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. UninstallDaemon Tools

2. Download the SPTD standalone installer and followthese steps:

Double click the executable to open it
Click on the button shown below

If the Uninstall button is grayedout there is no more SPTD installation on your system, and you can close the window.
(thanks to: ax0)

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RELEVANCY SCORE 28.8

My sons laptop is having BSOD issues once in awhile. I have attached the mini dump file any help would be great! Thanks


Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.091207-1941)
Language: English (Regional Setting: English)
System Manufacturer: alienware
System Model: Area-51 m9750
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz (2 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 2816MB RAM
Page File: 1131MB used, 4497MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Card name: NVIDIA GeForce 8700M GT
Manufacturer: NVIDIA
Chip type: GeForce 8700M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0409&SUBSYS_2052161F&REV_A1
Display Memory: 1651 MB
Dedicated Memory: 499 MB
Shared Memory: 1151 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LPLA002
Native Mode: 1440 x 900(p) (59.901Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0011.9562 (English)
Driver ... Read more

A:laptop BSOD need help please

Your .dmp file points to your graphic driver as the cause of your crash ( nvlddmkm.sys ).. go to Nvidias' website and download the latest version...Hope this helps...

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RELEVANCY SCORE 28.8

This is the second MSI laptop I have had, I have also posted on this forum once before about this issue. I had the issues with the first msi laptop I had, sent it back, got the replacement, now I am having similar BSOD issues right out of the box! Please help if you can.

Also, computer is brand new. OS is 84bit windows 7

MSI GT660R Review

url above is the laptop itself

A:BSOD new laptop

  
Quote: Originally Posted by Ryan90


This is the second MSI laptop I have had, I have also posted on this forum once before about this issue. I had the issues with the first msi laptop I had, sent it back, got the replacement, now I am having similar BSOD issues right out of the box! Please help if you can.

Also, computer is brand new. OS is 84bit windows 7

MSI GT660R Review

url above is the laptop itself


Majority of these were caused by memory management (usually a driver)

Please run the following tests
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Driver verifier






Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here'... Read more

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RELEVANCY SCORE 28.8

I recently bought a new Acer 5536. Everything ran fine for a few days, but I then started getting various error messages and BSOD.

At first, they only usually occurred when I was playing Oblivion, but seeing as I haven't played it in a few days and have still been experiencing frequent (2, 3 times a day) BSODs, I've ruled out the problem that it was the game causing the errors.

I intend to install Windows 7 when my copy arrives and will therefore stop using the Vista on my system all together (good riddance...)

This being the case, would it be necessary for me to waste any time rectifying the situation on this OS, when I intent to switch as soon as possible?

If so, included are my past five minidumps.

Thanks in advance
 

A:BSOD on new laptop

I read all your minidumps and all of them are 0x8E errors and this error is almost always caused by hardware (and is a strong indicator of corrupted memory). Sometimes they can be caused by drivers.

The problem is all your dumps cite as the probable cause the Windows OS file driver processr.sys. Unfortunantly OS drivers are usually too general to be of much help.

If I could find out what it dooes this usually helps us narrow down a possible resolve but I did extensive searching and though there are many posts on the net concerning it, I could find no definitive answer to its exact function.

Run memtest on your RAM.
 

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RELEVANCY SCORE 28.8

I recently installed an SSD (OCZ Vertex 4) in my new laptop (Asus S56CA-DH51). It was installed for 2 days and then I got my optical HDD caddy and installed my OEM (Hitachi 5400 RPM, 750 GB) drive in the optical drive. A couple days after I did this and a few windows updates, this started happening every time I boot up or wake it from sleep.

I disabled hibernation and hybrid sleep, didn't fix the problem.

Thanks for any help!

A:BSOD - New laptop

Have you tried system restore?

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RELEVANCY SCORE 28.8

This was a seemingly random crash and usually when I see anything about a Vista Driver error, I update the video card and bios but I am on the latest video and bios driver. Thoughts?


=============================
? OS - Windows 7
? 32 bit
? What was original installed OS on system? This is the original
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
? Age of system (hardware): 2.5 years
? Age of OS installation - have you re-installed the OS? No
? CPU - i5 M20
? Video Card - Intel HD graphics
? MotherBoard - Lappy
? Power Supply - Lappy
? System Manufacturer - Dell
? Exact model number - E6410

A:Laptop BSOD

Recommendations:Let me preface by saying: It is difficult to diagnose crashes with only one .dmp file. Your one crash points to a possible hard disk issue. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.If you are overclocking any hardware, please stop.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Event Viewer. In Event Viewer, expand Windows Logs, click Application to let it load, right click Application and click Find.... Search for chkdsk or wininit to find the logs.
For any drives that do not give the message that no problems were found, run the disk check again. You do not want the message shown in red below. You do want the message shown in blue below.
Windows has checked the file system and found no problems Windows has made corrections to the file systemSome helpful links:
Check a drive for errors

Open Event Viewer
Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.SeaTools for Windows

SeaTools for DOS

Bootable Hard Drive Diagnostics
Check your drive Health and run an Error Scan with HD Tune.HD Tune website
If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard ... Read more

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RELEVANCY SCORE 28.8

well as the title miss spells says im haveing a bsod here the reports

weird note - it happens when the battery is on the laptop but weirdly it gives off has a bsod which led me here to find some one elses post -

A:laptop bsod

Hi -

The bugcheck on the lone dump -

0x124 = WHEA = Windows Hardware Error Architechture; probable cause = unknown hardware failure

Indo on 0x124 - http://www.sevenforums.com/crash-loc...-what-try.html

You installed Windows 7 today and the system BSOD'd 7.5 seconds after boot-up.

One thing I noticed is your RAM configuration - 1.25 GB total -
- 1x256 MB stick
- 1x1024 MB stick

I would suggest that you remove the 256 MB RAM stick and see if the system stabalizes. Did the system come with 1.25 GB RAM when new?


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Oct 14 17:25:33.140 2010 (GMT-4)
System Uptime: 0 days 0:00:07.500
Probably caused by : hardware
BUGCHECK_STR: 0x124_AuthenticAMD
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
Bugcheck code 00000124
Arguments 00000000 84cee4dc 00000000 00000000
??????????????????????????????????????????????????????????????????????????????????????``

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