Over 1 million tech questions and answers.

Ideapad 310-15IKB touch screen not working (windows 10)!

Q: Ideapad 310-15IKB touch screen not working (windows 10)!

Hi,It's my first day with Lenovo, but my touch screen is not working.I tried many options:- update BIOS is not working.- online system update is not working, giving "#ADUPFailed" error.- no "Human ..." apperas in the device manger.appreicate your support.thanks in advance

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Ideapad 310-15IKB touch screen not working (windows 10)!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 88.8

I try to connect an external display to my laptop and it can't detect it.How do i fix it?(i have all the Nvidia drivers and the external screen is working)

Read other answers
RELEVANCY SCORE 87.6

Hi The touch screen of Lenovo ideapad Flex 14 is not working at all after recovery.The OS is the stock Windows 8. Please help me  recover the touch screen functionality Many thanks in advance.

Read other answers
RELEVANCY SCORE 87.6

Hey All!!So my touchscreen stopped working randomly and I tried updating my drivers. Windows said that the drivers were already update...sooo I was good on that frnt. I left my computer for a bit and now I am currently running Windows 10 and I just recently disabled the touch screen foloowed by a restart of my laptop then I enabled the touchscreen to no avail. The touchscreen is still not working. Any advice on what I should try next would e greatly appreciated.  Thanks!Tiff

A:Ideapad s400 Touch screen not working Windows 10

I also asked this question in Dec.  Nice to know no one cares to answer us.

Read other 1 answers
RELEVANCY SCORE 87.6

I have Ideapad Flex 14 Ideapad S100 with Windows 10 having latest updates. A few days ago I had realized that thouch screen doesn't work any more. After consultation with Lenovo Turkey, which was insisting on recovery, I recovered my ideapad turning back to an image taken by Win10 two months ago. This step did not help. Some how next day after recovery in the morning it worked only for a few hours then stopped working again. I tried to disable and enable the "HID-compliant device" or other relaten USB items and reinstalled/activated, it did not help.I hope it is a software/driver failure and this problem will be solved soon by Lenovo.

Read other answers
RELEVANCY SCORE 86

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










Solved!
Go to Solution.

A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Read other 9 answers
RELEVANCY SCORE 86

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

Read other answers
RELEVANCY SCORE 85.2

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

Read other answers
RELEVANCY SCORE 85.2

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

Read other 1 answers
RELEVANCY SCORE 81.6

Yoga 710-15IKB Laptop (ideapad)  80V5   - Ghost/phantom Touch IssueThis issue almost made me crazy. I have try to  find out anyway to solve  but all failed. my english is too poor  so I copied another friend's post becaused we have the same issue and also have the same way try to solve this. thanks bro.Geochamp Dear Community, dear Lenovo People, I have the same problem. It usually occurs after waking up the Laptop from Standby. Sometimes, not always, a reboot helps. What I encounter in detail:- "Ghost Touch" Phenomenon  ,Ghost touch What I've tried so far to fix it: Firmware update: Even though my screen is an LG and is clearly affected, the firmware update program told me it is "not at risk" and wouldn't need an update. So this solution: https://support.lenovo.com/de/de/products/Laptops-and-netbooks/Yoga-Series/Yoga-3-1470/Solutions/HT1... does not work, at all.Updating drivers: I've updated drivers several times with no lasting positive effect on the issue. Win 10 Updates: Seem to have no effect whatsoever, but I figured are worth trying. Lenovo Updates in Lenovo Companion: No effect. Hardware check in Lenovo Companion: Reports no hardware failures. Calibrating Touch and Stylus: No effect. Once it even got worse, but it certainly didn't fix anything... I don't know... Deactivating and reactivating touch screen in the Device Manager: Seemed to help at first, but the issue keeps reoccurring.... Read more

Read other answers
RELEVANCY SCORE 79.6

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

Read other answers
RELEVANCY SCORE 78.8

I know a few others have asked this question, but I haven't seen anyone report a solution or any follow-up to suggestions given. Here's what happened: my touch screen worked normally on Friday, then I went away for the weekend and didn't use my laptop and when I started working on Monday I realized my touch screen didn't work. Here's what I have done to try to fix it:1. Restarted the computer2. Disabled & enabled the HID-compliant touch screen in the Device Manager 3. Disabled & enabled the Generic PnP Monitor in the Device Manager4. Checked for driver updates for the touch screen (it said the most up-to-date driver is already installed)5. Tried to roll back the driver for the touch screen, but that button was greyed out, so it wasn't an option6. Unstalled the most recent Windows updates (there were a couple from the previous week)7. Unstalled the HID-compliant touch screen (but when I restarted the computer, there it was again)8. Talked to the IT guy for my work, who said I did everything he would have done, and suggested that I write a post on this forum. I saw a suggestion in another thread that the driver for the touch screen could be corrupted, but I didn't really see any instructions on how to unstall/reinstall the driver itself. I would like to try that if someone could tell me how that's done. Any other ideas? My Lenovo is probably 4-5 years old, Windows 10 for well over a year, installed a new anti-virus software a few months ago with no issues... Read more

Read other answers
RELEVANCY SCORE 78.8

All of a sudden my touch screen quit working. I have windows 10 and have had it for several months. my device manager says driver working fine. What can I do to fix this. Cannot find new driver on lenovo software and downloads. Is this the problem even though it says it is working fine and no updates available.

A:S510 ideapad My touch screen just quit working yes...

Hi Nancy,
 
Welcome to Lenovo Forums.
 
Please perform the below steps:
 

Press Windows + X
Select Device Manager.
Find the Touch screen driver under Mice and Other Pointing Devices > USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".
Restart your computer.
Re-pen the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.

I hope the above information helps.
 
Regards,
Shashi
---------------------------------------------------------------------------------------------------------------Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Read other 1 answers
RELEVANCY SCORE 78.8

In the first week with my Y700, sometimes, when the pc started, the touch screen just didn`t work and i had to reboot in order to use this functionality. Now, there`s nothing i can do to use the touch, it`s like the computer never had a touchscreen.Looking in device manager i haven`t found anything related to the touch interface but there is a " Unknow USB Device" in Universal Serial Bus controllers tab.What shall i do?

Read other answers
RELEVANCY SCORE 76.4

Hello, i have a new ideapad 310 with windows 10 64bit installed. I downloaded and installed the camera driver but i can't see it in device manager. i also can't see any camera in lenovo settings. i need the camera mainly for skype..please help! thanks!

A:IdeaPad 310-15IKB camera isn't working

Hello Thanks for using the Lenovo forums.See if you are able to press FN + F8, it might be different on your unit, but I believe this is usually the function key for the camera enable/disable.
 
Also, Try to download the Graphics and Chipset drivers for the unit from the support page.
 
Make sure to reboot after an update on the unit.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Read other 2 answers
RELEVANCY SCORE 76.4

Hello, i have a new ideapad 310 with windows 10 64bit installed. I downloaded and installed the camera driver but i can't see it in device manager. i also can't see any camera in lenovo settings. i need the camera mainly for skype..please help! thanks!

Read other answers
RELEVANCY SCORE 75.6

Hi, I bought a new Lenovo ideapad 510-15IKB about a month ago. It has windows 10. When I click on camera app it says "we can't find your camera. Check to be sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up-to-date. If you need it, here's the error code: 0xA00F4244(0xC00D36D5). I have first disabled my antivirus and tried, but that didn't work. 'I checked device manager and there I couldn't see "Imaging devices" under which camera should show up as far as I know. Then I installed the camera driver here[1] and restarted the laptop but still camera app wouldn't work and camera wasn't there under device manager. Any help to get this issue resolved would be appreciated.  [1] http://pcsupport.lenovo.com/lk/en/products/Laptops-and-netbooks/500-Series/510-15IKB/downloads Thanks,Devni

Read other answers
RELEVANCY SCORE 75.6

Hi friends. I am using Lenovo Ideapad 310-15IKB running on Windows 10 64-bit, Anniversary Update. Lately, I got a BIOS update through? Companion app which said "System is not UEFI", since I was using Legacy mode. So I converted my disc from MBR to GPT using AOMEI Partition Assistant Professional software. But after converting I noticed that some of the hotkeys like airplane mode, disable mic, disable camera, disable touchpad are not working (Disable toucpad did work, but the disabled icon wasn't displayed). So then I reverted back to Legacy mode using same software. But still it didn't work. I tried reinstalling all the drivers from the Lenovo support website. But still it didn't work. Is there any solution for this problem? Some keys like volume and brightness still work.

Read other answers
RELEVANCY SCORE 74.8

I just accidentally noticed this. The screen actually flexes back when applied with enough force applied, but will return to it's normal position once the applied pressure is removed. Im not an expert on Laptops, but is this normal, given the structure and materials used esp. for that plastic edge of the screen? Forgive the newbie question.Thank you.


























IMAG0249_1494751769269.jpg ?4084 KB

Read other answers
RELEVANCY SCORE 74

 pls those who have ip510,is it mine or yours is like this.in black images corners are lil bit yellowish is it normal?check yours in a dark room and highest brightness pls  


























20170407_202725.jpg ?3405 KB

Read other answers
RELEVANCY SCORE 74

Hi, out of a sudden the cam stopped working, I tried to check if there's any updates for the driver installed and the page returned after entering my laptop serial number (*********) is:
Error 500 internal server errorPlease return to the homepage back.
 
Mod's Edit: Serial number removed from public view to protect owner from its unwanted use. Also added model number to Subject line for clarity

A:Ideapad 510-15IKB - Cam not working/ Drivers page returning error

Hi Nour-J, The page error might have been a temporary issue. I just check the support site and its currently working.  In any case the system should also have a copy of the drivers in "D:\drivers\" if it had windows pre-installed.If any case installing the camera drivers does not work, try re-installing the chipset drivers also. Hope this helps. Cheers, 
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Read other 1 answers
RELEVANCY SCORE 72.4

On a previous post, I asked regarding the Permanent Smudge marks that looks like minor scratches. In doing a little research, I find this as a possible solution: Novus Plastic Polish https://www.amazon.com/NOVUS-7136-Plastic-Polish-Kit/product-reviews/B002UD0GIG According to what I've read, this can also be used on Glossy LED Screens, similar to what my Lenovo Ideapad 310-15ikb has. Any thoughts, feedback on this? Im planning on buying this before opting for a screen replacement. Many Thanks! Mod's Edit: Additional information added to Subject line for clarity of issue. 

Read other answers
RELEVANCY SCORE 72.4

Hey,To begi, I have 2 problems since I bought this notebook about 2 weeks ago1- The performance is so poor    I am running Windows 10 and what I can notice is the bad performance from such an i7 processor @2.7 to 2.9 Ghz with 8 GB RAM(DDR4) and Nvidia Geforce 920MX(2GB)once I remove the AC Adapter and run it on the battery it tends to be slower and even when plugged in it's still giving me like the minimal performance, I have another laptop which is processor i5 @2.3 Ghz , 4 GB of RAM(DDR3), Intel Graphics Card(1GB) and it is running at much higher speed and I have tested this on some game and the i5 PC gave me a Higher FPS(90+) while the Ideapad gave me something around 60So, is it because some kind of factory settings for the lowest performance ever on that PC as I want to change it? Please give me a decent Solution for that problem as I can't work on the Ideapad this way.....2- Since I bought this laptop and I am using it regularly so I wanted to limit the battery usage to increase its lifespan so I have download Lenovo settings and Companion to Activate the Conservation Mode but It never worked, It never limited the battery to 60% and the battery still goes to completion....So I need a solution for thatThanks in advance.

Read other answers
RELEVANCY SCORE 70.4

hi everyoneI have a simple question can i install windows 7 on my ideapad 310-15IKB? and where can i get all drivers from? or at least the most important ones?Cause i looked all over the web and can't find a simple answer.Thank you.

Read other answers
RELEVANCY SCORE 69.6

Hey, I hope I'm in the right place I try to install windows 7 on my lenovo ideaPad 310-15ikb I burn the windows to usb but I dont see the usb in the boot menu I check the usb with my other lenovo (g50) and there it recognize it in the boot menu What can cause the problem and how can I fix it?

Read other answers
RELEVANCY SCORE 69.6

good timeWhy are there only drivers for Windows 10 for ideapad 510-15IKB?Why are not Windows 7 drivers for this laptop?Windows 7 is much easier for users, and many use this Windows.Please publish Windows 7 drivers for this 510 laptop model.

Read other answers
RELEVANCY SCORE 69.6

Hey, I hope I'm in the right placeI try to install windows 7 on my lenovo ideaPad 310-15ikbI burn the windows to usb but I dont see the usb in the boot menuI check the usb with my other lenovo (g50) and there it recognize it in the boot menuWhat can cause the problem and how can I fix it?

Read other answers
RELEVANCY SCORE 69.6

Hey Lenovo I have til Ideapad 310-15ikb, it came with windows 10. but have have to run windows 7 32 bit because of some programs I shall use only support windows 7 32 bit.the problem is that, I can't finde any USB driver for the laptop.So at the time I can't usb any of the usb ports nomatter if it is usb 2.0 or 3.0.Or the driver for the onboard intel 620 gfx card. Rasmus

Read other answers
RELEVANCY SCORE 67.6

Hello, I recently bought the Lenovo Yoga 510-IKB, and when I would flip the screen, it would automatically rotate the screen.After a bunch of windows 10 updates, this function was gone. I checked regedit, and the SensorPresent was set to 0. And I can't set rotate lock anymore, anywere.  I set SensorPresent to 1 manually, but that didn't change anything either. Only yesterday I got an update from Lenovo for the bios, and I am now running V.2SCN26WW. In lenovo companion I cannot find the flip option anymore. Since they used to be in Lenovo Settings. But that app is gone now. In device manager I deleted the HID-sensorcollection v2 so that it could reinstall itself, but it didn't change anything either. Not sure what I am supposed to do now besides returning the laptop to the store. 

Read other answers
RELEVANCY SCORE 67.6

So i have lenovo ideapad 510, i recently changed hdd to ssd and was going to install Windows 7 on it, however i cannot proceed as windows 7 require Sata driver. Which drive can i use to finish this installation?Anyone?

Read other answers
RELEVANCY SCORE 66.8

Hi! Anyone experiences this? I have tried all possible fix for this that I can find. And it looks like this update, maybe feature rich but not exactly battery-friendly. Any possible fix for this?

Read other answers
RELEVANCY SCORE 66.4

Hello, The touchpad of my ideapad 500S has stopped working. Can anyone suggest a solution? 10x,Irit

Read other answers
RELEVANCY SCORE 66

Hi All Am trying to remote;y help a friend with this problem. The screen is working but the toch element isn't and I don't know what driver I should be updating/re-installing - if its a driver issue, it stopped after a WIndow updated. Any suggestions?

Read other answers
RELEVANCY SCORE 65.6

Hello! I'm hoping someone here might be able to help me. I'm running on Windows 8.1. Tonight, certain keys on my keyboard stopped working. These are the: 5, 6, F1, F2, +/=, -/_, home and end keys. The touchsceen keyboard still works, and an extenal keyboard plugged in also works. I have already tried uninstalling the driver and there are no updates available. Prior to this happening, I did have a brief glitch where the number 6 kept slipping in randomly while I typed. I assumed it to be stuck, but, well...now it isn't working at all. Could it be a physical issue with the keyboard? These are pretty random keys to go out all at once.  Thanks very much! 

Read other answers
RELEVANCY SCORE 64.8

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

Read other answers
RELEVANCY SCORE 64.8

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

Read other answers
RELEVANCY SCORE 64.4

I upgraded my PC from Windows 8.1 to Windows 10.  Since upgrading the Touch Screen / Screen functions are no longer available or working.   I checking windows itself  there is no Pen or touch input available for this display?Please Help 

A:Windows 10 Touch Screen not working?

Me too. HP Envy 15t-j100 quad. Currently on hold with HP tech support via Costco Concierge. 

Read other 9 answers
RELEVANCY SCORE 64.4

The touch screen functionality is no longer working and I have no idea why. Please help as I am not very good with computers.

Read other answers
RELEVANCY SCORE 64

Hello Lenovo,I'm a business management student from India.I purchased Lenovo Ideapad U310 Touch model this May from the US (through Amazon) and have been using it without any issues till the last month. Last month I noticed that the hinge had developed tension and there was additional pressure on the lid or the screen area while closing. I thought it would be a routine issue and took it to my college's hardware repair center, but they suggested I handle the issue via Lenovo Support as it required opening the laptop.When I checked Lenovo support through customer care (India), I was told that the U series is not covered by International warranty. But I checked if the Lenovo service center would still have a look at the issue, to which I was told that it would be chargeable. I thought it was fair enough and took the laptop to the service center in Jamshedpur this afternoon.To my utter disappointment, the technician was unable to open up the area near the screen (where the problem was supposedly), but he also got the screen cracked while trying to. Now I'm left with a laptop that cannot be used as even though the screen display is intact, the touch sensors detect screen touch near the cracked area and keep the cursor rooted to that point. Also, the issue with the hinge could also not be fixed. All to add to the woes, I will have to manage a few days (don't know how many) without a laptop and also shell out the expense from my pocket!Now my question is, will the screen for Ideapad... Read more

A:Broken Screen for Ideapad U310 Touch

Hi Rahul,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear about the situation that you are facing regarding U310 touch Laptop, as it is ultra book Touch model displays can only replaced by the same kind and not the normal one, as Laptop was purchased in other country and international warranty is not applicable in India for this model, the parts will be ordered from the region of manufacture if the part is not available.
 
I'm sorry to inform you that the only option available to get the same type display replaced on a chargeable basis.
 
 Do post us back for further queries.
 
Best Regards

Shiva Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Read other 9 answers
RELEVANCY SCORE 64

Hi all, I purchased my U530 Touch laptop in January of 2015, then about a year later I had the infamous "broken hinge" issue that a lot of these laptops seem to suffer from. I sent it in to Lenovo and had it fixed though, and haven't had any other issue with it until now. The problem I am now experiencing is a very noticable flickering that moves from the bottom to the top of the screen. Changing the refresh rate only seems to change the rate at which the flickering moves. I noticed that the glossy black portion of the hinge seemed to have a slighly loose feel, and saw the screen flickering issue go away when I pressed into the hinge in the right place. You can feel and hear the plastic moving when pressing into the hinge. If you fiddle with it enough you can get it to a state where the screen doesn't flicker, but it's not an ideal solution. If the laptop gets even slightly bumped or moved, the flickering will come back. Any help with this issue would be much appreciated.

Read other answers
RELEVANCY SCORE 63.6

Windows Store and Store Apps were not functioning after the Windows 8.1 to Windows 10 update, so I attempted a fresh install of Windows 10. After successfully completing the update, the touch screen driver vanished, and the touch screen (and sound) stopped functioning. After runing the HP system tests, I found that all touch functions work fine outside of the Operating System (sound test failed), but would not work once windows began booting up. Device manager shows a single Unknown Device with the Device ID: ACPI\INT3401\0The Unknown Device reported the problem code: 0000001C Thank you in advance for your assistance.-Sayin

Read other answers
RELEVANCY SCORE 63.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

Read other answers