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Lenovo IdeaPad u310 touch: broken screen.

Q: Lenovo IdeaPad u310 touch: broken screen.

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo IdeaPad u310 touch: broken screen.

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RELEVANCY SCORE 126

Hello Lenovo,I'm a business management student from India.I purchased Lenovo Ideapad U310 Touch model this May from the US (through Amazon) and have been using it without any issues till the last month. Last month I noticed that the hinge had developed tension and there was additional pressure on the lid or the screen area while closing. I thought it would be a routine issue and took it to my college's hardware repair center, but they suggested I handle the issue via Lenovo Support as it required opening the laptop.When I checked Lenovo support through customer care (India), I was told that the U series is not covered by International warranty. But I checked if the Lenovo service center would still have a look at the issue, to which I was told that it would be chargeable. I thought it was fair enough and took the laptop to the service center in Jamshedpur this afternoon.To my utter disappointment, the technician was unable to open up the area near the screen (where the problem was supposedly), but he also got the screen cracked while trying to. Now I'm left with a laptop that cannot be used as even though the screen display is intact, the touch sensors detect screen touch near the cracked area and keep the cursor rooted to that point. Also, the issue with the hinge could also not be fixed. All to add to the woes, I will have to manage a few days (don't know how many) without a laptop and also shell out the expense from my pocket!Now my question is, will the screen for Ideapad... Read more

A:Broken Screen for Ideapad U310 Touch

Hi Rahul,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear about the situation that you are facing regarding U310 touch Laptop, as it is ultra book Touch model displays can only replaced by the same kind and not the normal one, as Laptop was purchased in other country and international warranty is not applicable in India for this model, the parts will be ordered from the region of manufacture if the part is not available.
 
I'm sorry to inform you that the only option available to get the same type display replaced on a chargeable basis.
 
 Do post us back for further queries.
 
Best Regards

Shiva Kumar





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RELEVANCY SCORE 88

I bought new, but somehow do not want to workVideo is compared, apparently just enough to buy a new cable https://www.youtube.com/watch?v=cj5L-1l4qzI&feature=youtu.beI bought it herehttp://www.ebay.com/itm/Lenovo-Ideapad-S210-New-11-6-LED-LCD-laptop-screen-with-touch-glass-/1912932...
 
This is a new LCD
This is a broken LCD
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

A:Lenovo S210 Touch broken LCD and Touch screen

Hi Magnutus, welcome to the forums.
 
Please check if you Lenovo S210 is on warranty under with this tool.
After that you can open a ticket with Lenovo for the screen to be fixed, if it is not under warranty it will have a cost.
 
If you are the guys that like to fix it yourself (and it is not under warranty) I can recommend you to check the support site for your model, read the Hardware Maintenance Manual (on the documents area) and check how the machine is organized on the inside. On the parts lookup page you can find the parts number so you can find a replacements for the component that is giving you issues.
 
I hope this links helps you.
Regards
 
 
 
 

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RELEVANCY SCORE 87.2

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

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RELEVANCY SCORE 87.2

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

A:DISPLAY PROBLEM Ideapad U310 Touch

Hi DILEMMA123,
 
Welcome to Lenovo Community!
 
As I understand that you are facing issues with your Ideapad U310 touch display, however when you power on the unit there is power but  no display and the screen remains black.
 
Here are the troubleshooting steps that you may try
Please do try these troubleshooting steps that may help. - Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again. - If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not. - Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly. - If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.  - But if there's still no display on the external monitor that means the problem lies in the motherboard.
In addition, here are further service centers that you can also check
I hope the above information helps.
 
Please feel free to post in Lenovo Community Forums if you have any further queries!... Read more

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RELEVANCY SCORE 87.2

Hello, I have had a U310 Touch for over three years now and I have recently discovered that after the upgrade to Windows 10 the BIOS is now nonexistant. When I run the command prompt to identify the BIOS it is blank where it should show which version I have. When pressing the NOVO button I receive the option screen to boot to BIOS or Boot Management screen but no matter what option I select the OS boots regularly. Is there any known solutions for this. When searching the drivers and downloads section with the computer in question no BIOS files appear. Thanks

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RELEVANCY SCORE 86.4

I want to replace my 3-year old Lenovo U310 laptop.  Any suggestions?  I'm not lacking in performance or functionality.  I just have a screen issue. 

A:Suggestions for replacement of my U310 Touch Ideapad (Ultrabook)

Hi TC22 , 
 
Welcome to the Community Forums. 
 
You can consider LCD panel replacement first since performance and functions are ok. 
This can be considered specially if connecting to an external monitor shows normal.
 
Using the part number to search for parts from the parts looks up page for pricing and availability.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 86.4

Hi  my GF has this Laptop and since it updated  from windows 8.2 to 10, it is slugish, slow and a pita.  I want to upgrade the ram from 4bg to 8g, and maybe do a fresh windows 10 install. first off ,  the cpu is a inter (R) Core(TM)  i3-3227U cpu @ 1.90GHzthe bios version is  65CN9797WW.   questions: is there a better bios version now?  Does the bios I have now  (65CN9797WW) boot with the new 8 Ram braket ? should I install the 32 or 64 bit windows 10  ? right now it has the 64 bit ( and it's slow like crazy) anything I Should know or do for these upgrades ? thank for your helpstef 

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RELEVANCY SCORE 86.4

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.











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A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 86.4

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.

A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 81.6

Hi All, My Lenovo U310 Ideapad Has been Having speaker problems, The Headphones are working fine but the Inbuilt speakers that are Awefully situated inbetween the hinge and the base of the Screen aren't working. First i thought that this was a issue with the headphone jack assembly that might have cut off the internal speaker circuit due to improper removal of the headphone jack but thats not true because I noticed that Its an Issue with the angle I keep my Screen's tilt. On moving the screen to any angle above 90 or 100 degrees the speakers get cut of and are activated once its below 80 degrees. I am a bit worried any words on that????? regards,raisedadead. THANKS A LOT IN ADVANCE!!!



regards,raisedadead.Benevolently at your service. Using Lenovo Ideapad U310 Ultrabook !








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A:Lenovo Ideapad U310 Speaker Problem

Hi raisedadead
 
Welcome in Lenovo Forums 
 
Your clarification regarding moving the Hinges that makes an effect on the speakers performance was enough to know that that over 90% it makes something like confliction on the speakers , according to that we will be highly appreciated if you can contact the below support to have your issue sorted out
 

 
Please let me know
 
Thank 
Alaa
 
 
 



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RELEVANCY SCORE 81.6

I, too, have had the same issue that users in this thread are reporting. I have a U410 bought in the spring of 2014. There was a break at the hinge and the screen is separating from the lid. I've never dropped the computer, this issue arose one day after general, every day use. I've attached photos of the issue for others to reference.
 
11/17 EDIT: Moved to front of thread for escalation purposes. Amy_Lenovo










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A:Re: Lenovo Ideapad U410 and U410 Touch broken hing...

I am not having a very good repair experience. My exactly (to the date) 1 year Ideapad U410 hinge broke. Was not dropped or put pressure on - just poor workmanship. Sent to the 'authorized' repair centre in NOrth Bay Canada. Turn around time is 7 business days. All I get is a message - waiting for parts.  This is terrible when a large company like Lenovo can't get parts where needed.I am going through a very rough time as my business is affected

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RELEVANCY SCORE 80.8

Hello everyone, I know thta it is already many topics about accesing BIOS issues, but here I have got an Lenovo U310 laptop which is doesnt boot to the system even, so I have to change the boot priority in the BOIS setting which I cant acces. By using guides how to reflash BOIS by using a pen drive https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/Bios-Recovery-For-ideapad-laptops/td-p/...I do everything by this guide, but when I try to boot from pen drive by using win_key+B or any different keys I have the same result: Flash Crisis recovery diskRemove and press any key.Ped drive is blinking each time I press any key and after 1-2 sec stops.Pen drive is made properly by giude and .wph file as bios.wph for U310 (65CN13WW.wph) copied to the pen drive with files "MINIDOS.SYS"-"PHLASH16.EXE".In additional photos I have my main problem of laptop which doesnt boot the system but shows thi messages. 


























??? ?????-1.jpg ?600 KB

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RELEVANCY SCORE 80.8

I have a Lenovo IdeaPad P500 Touch and the screen has darkened (barely lit).  I've used all the Brightening options in the Control Center but it hasn't helped at all.  If I brought this in to a computer tech would it be fixable or is the laptop totally "shot"?  Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 80.4

LENOVO CUSTOMER SERVICE;COULD YOU PLEASE HELP ME IN ANYWAY; SENDING MY COMPLAINT MENTIONED CITED HEREUNDER OR TELL ME WHAT I SHOULD DO.RECENTLY MY LAPTOP Y 50-70 TOUCH S/N CB35986956 HAS EXPERIENCED BREAKING; DAMAGE, IN ITS  SCREEN LID HINGES. - FORMERLY; DURING THE LAST YEAR, ITS SCREEN HAS BEEN BEING FLICKERED AND BLINKED TO THE EXTENT THAT THE SCREEN DATA TRANSMISSION CABLE (FLAT) HAS BEEN CHANGED AND THE SCREEN ITSELF...- THE ROOT CAUSE FOR WHAT I EXPERIENCED WITH MY LAPTOP WAS HEATING UP OF THE SCREEN AND ITS CABLE DURING ITS NORMAL USE, SO AS SOON AS I HAD RECEIVED IT FROM THE CUSTOMER SERVICE CENTER; HERE IN EGYPT (REDINGTON) THREE MONTHS AGO I BOUGHT CHILL MAT; TARGUS DUAL FAN LAPTOP CHILL MAT, TO  COOL DOWN THE LAPTOP...BUT THE PREVIOUS WALL PAPER STILL APPEARS FOR INSTANT IN ADVANCETHE LATER ONE APPEARANCE...- RECENTLY, FOUR DAYS AGO I GOT MY LAPTOP SCREEN HINGES BROKEN WHEN I TRIED TO CLOSE THE SCREEN LID (THE MONITOR); THE END DAY USE.; AS A RESULT OF HEARING SEVERAL KNOCKING SOUND ARISEN FROM THE SCREEN CABLE DUCT; THE CABLE MIGHT NOT HAVE BEEN ARRANGED WELL DURING THE LAST TROUBLESHOOTING IN REDINGTON SERVICE CENTER THREE MONTHS AGO...BUT I WAS FAR AWAY FROM CAIRO IN WESTERN DESERT I COULD NOT KEEP IN TOUCH WITH THE AGENT CENTER, EVENTUALLY THE HINGE WAS BROKEN AT THE END OF THE WORKING DAY JUST BEFORE COMING BACK TO CAIRO WHERE I LIVE... - IT SEEMS THAT THE AGENT SERVICE CENTER DID NOT ARRANGE THE SCREEN CABLE PROPERLY TO THE ... Read more

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RELEVANCY SCORE 79.6

Hey all, sorry if this is the wrong spot for my post but I'm new around here. Yesterday, my Ideapad's battery malfunctioned when it was around 20%, and when I tried to plug in the ac adapter, it wouldn't charge. Eventually the battery ran down to 0, and now I'm stuck with a dead battery and laptop. Is there anything I can do? I initially thought it was the charger, and I ordered a new one, but even the new charger won't charge it either. 

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RELEVANCY SCORE 79.6

Dear allMy Lenovo Ideapad Flex 14 touch screen was working well until yesterday. I did the usual, restarting the computer, checking if latest drivers were installed, reinstalling the drivers suggested on Lenovo page but it didnīt work.Could you please help with this?Thank youFairyfetch 

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RELEVANCY SCORE 79.6

I noticed my touch screen stopped working yesterday May 14, 2018. I have looked under Human Interface Devices and the HID-Compliant touch screen Properties window says "The device is working properly." I have also tried to update the driver, but the system says there are no updates available and that the only driver in existence is the original (June 21, 2006). I have also tried disabling and enabling the device and several restarts with no luck. Any advice?

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RELEVANCY SCORE 79.6

Hi, I am using lenovo ideapad Y700-15ISK-80NV and its display got broken and I am from India. Will I be able to change the display of the laptop, if I could change what are the display models suitable for the device and where can I buy those displays in India. The laptop display is a non- touch model. Anyone please help me. Awaiting for your response.I have attached the image of the display type used in my laptop.  Regards Sargunan D


























lenovo-y700.jpg ?90 KB

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RELEVANCY SCORE 78.8

Thinking of replacing my current Lenovo. Is the Lenovo IdeaPad Flex 5 15.6" Touch  screen matte/Anti-glare? 

A:Lenovo IdeaPad Flex 5 15.6" Touch - Matte /Anti-glare screen?

Hi coffeelady,
 
Welcome to the Community Forums.
 
Checking on the product specification sheet, screen it shows as antiglare.
 
Display:
Some: 15.6" (396mm) FHD (1920x1080), anti-glare, LED backlight, 250 nits, 16:9 aspect ratio, IPS
Some: 15.6" (396mm) UHD (3840x2160), anti-glare, LED backlight, 300 nits, 16:9 aspect ratio, IPS
 
You can also share the machine type model (MTM ex. 81CA000JUS) from the sticker or from here for your machine's details if needed. Similar offer models also show the same multi touch antiglare screens from the Lenovo website.
 
I hope this helps answer your query.
 
Regards
 

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RELEVANCY SCORE 78.8

Lenovo Campanion says have a recommended bios update for my lenovo ideapad 510-15ISK Model Name 80SR Flash BIOS update - Flash from Operating System version for Lenovo ideapad 310/510 C 14/15ISK(with Touch/xiaoxin)Version 0XCN37WWApplicable OS Win7 & Win10(64-bit)  Installation READMEUpdated Date: 2016-10-08This package updates the basic input/output system (BIOS) on Lenovo ideapad 310/510 C 14/15ISK(with Touch/xiaoxin)But don't have touch screen do i install it? As it is a Recomended up date and it is not critical and I am a great believer in if it not broke dont fix itAs of yet this update is still pending! But I also like to keep things up to date  

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RELEVANCY SCORE 77.2

Hello guys,So I have a Lenovo IdeaPad Z400 touch that recently fell from a table and the laptop itself looks physically OK and has no dents or cracks at all, even the glass touchscreen is ok but the top part of the LCD inside appears to be cracked as there are lines and black cracks on my screen. I recently took the laptop to a Lenovo service center and they told me that they had to change both the LCD and the touch screen module (or digitizer as i have heard) as they come in a package, this costs around $300 and is not worth it since my laptop would cost around the same if sold secondhand. My question is whether there is a way to change just the LCD without changing the touch screen module as it works perfectly fine. After taking my laptop to a technician outside of Lenovo, he claims that seperating the touchscreen module from the LCD would almost always result in the touch screen cracking so it would be unusable, is this true or is it possible to keep the old touch screen module and change just the LCD? Thanks in advance

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RELEVANCY SCORE 72.8

Bought the S410p Touch mid 2014, and the left hinge of the notebook broke off late 2015. Prior to the hinge bending and coming off, cracking sounds were often heard when I open/close the notebook. It even caused a visible crack behind the screen and I have honestly never dropped or damaged the laptop. The touch screen is currently not working and I'm pretty sure its due to the crack that affected the screen. Frustrated, I went to the nearest Lenovo Technical Support to try to get this fixed under warranty but they insisted it was physical damage and did not approve my laptop under the warranty conditions.  Extremely frustrated and disappointed. Anyone else having this issue with their S410p Touch Ideapad?

A:S410p Touch Ideapad Hinge broken

Did you have any luck with this issue?  I had the same issue with my U530.  The hinge kept getting harder and harder to open and evenually, the top of the laptop just broke off.  It was out of warranty by 2 months when it happened so I didn't do anything about it until I saw several other people who had similar issues.  

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RELEVANCY SCORE 72

Because my computer is out of  warrenty for over a year the contact I had with Lenovo has proved to be useless.  I called on Monday 4/25/16 to be told that they could replace the hinges a one time courtesy repair because the hinges they put into this unit were not strong enough to hold the display and they were replacing them with new ones.  I was told I would be called in 3 business days for instructions on shipping.  Upday today 4/28/16 phone call from Lenovo telling me that because they don't make those parts anymore that I would not be eligible for any repairs.  She said the only thing they could do is offer me a 15% on the back end of a purchase from Lenovo for a new computer.  This was totally unacceptable to me and I told the woman I was livid to think a company this large could not make this right...If they knew these hinges were defective every single person should have been compensated for this defect.  Personally I will never buy another Lenovo product as long as I breathe!  Now to spend another $900.00 for a new computer is a HUGE expense.  

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RELEVANCY SCORE 70.4

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

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RELEVANCY SCORE 70.4

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 69.6

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

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RELEVANCY SCORE 69.6

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 68.8

Hi - new to the forum but I see others have had this problem.  The laptop has suddenly developed this fault (left hand side of the screen/hinge coming away).  We  have had the laptop just over two years (John Lewis purchase so we are over the warranty perioid).  I am trying to find out if it can be repaired and who I should take it or send it to. Have approached local computer company (independent) and a company at this website http://www.lenovorepairer.co.uk/ to see if either can do it and how much it would cost.  Has anyone asked Lenovo directly to do repair and can it be done? There seems to be a general fault which others have experienced and commented on - our laptop has been used very carefully so really disappointed with this fault.  I doubt I would get any joy from complaining to Lenovo but is it worth a try?Any comments and experiences welcome.

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RELEVANCY SCORE 68.8

I just bought a refurbished lenovo y50 touch with the 860m. I cant even run csgo or gmod without getting 5-10 fps. No games work. Ive looked up multiple solution such as updateing bios, installing old drivers, chaning setting through nvidia control panel and the such. Does any1 have the solution to this or is this laptop a lost cause? If yes, what are refund policies? Thanks

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RELEVANCY SCORE 68.8

Hi, I bought this laptop December 2015 and to my surprise with a very mild usage the hinge has broken about 20 days ago. It is my only laptop and I also work part-time on this. I am really discomforted now. The hinge was always dodgy as it would rock a little but I gave it the benefit of doubt as this happens with quite a lot of laptops but I never imagined that being such a costly laptop, something like this would happen to my laptop. I contacted Lenovo and the assistant said that he will look into the issue and will email me a copy of the issue, but that never happened. I wonder why. I am not sure what else to do than raise a query here. Thanks,Renovatio66

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RELEVANCY SCORE 68.8

I just bought a refurbished lenovo y50 touch with the 860m. I cant even run csgo or gmod without getting 5-10 fps. No games work. Ive looked up multiple solution such as updateing bios, installing old drivers, chaning setting through nvidia control panel and the such. Does any1 have the solution to this or is this laptop a lost cause? If yes, what are refund policies? Thanks

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RELEVANCY SCORE 68.4

Hello So straight to the point. My Lenovo IdeaPad y70-70 touch (IPS 1080p screen) had a little accident and now touch screen is shattered into pieces. Well it's still functioning but it's kind of difficult to see through.   I was wondering if any 17 inch Lenovo laptops share the same touch screen part AKA digitizer? And another option would be.  To use plastic screen bezel from non touch version of Lenovo y70 (?or other compatible model?) after separating IPS panel from digitizer.  Also known part numbers or suggestions and where can I get them would be very welcome.

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RELEVANCY SCORE 68.4

I updated to windows 10 anniversary edition about two months ago and since then, I have not been able to turn off the touch pad with F6 like before when it was running on the original Windows 8 OS. Can anyone suggest what to do to fix this, or is there a driver update that I need to use that I have not updated?

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RELEVANCY SCORE 68

Dear Lenovo Team, I have the same hinge problem with a lot of users already reported here. I have purchased my Lenovo u330 touch notebook in 2014 July in Turkey and it's still under warranty. I've never dropper or caused any other physical damage on the notebook. The left hinge was broken off during the normal usage (by opening the lid). Last week i've sent the notebook to the Lenovo Service Center here in Istanbul, Turkey but they are requesting 300$ for recover, even it's under  the regular warranty. According to the Service Center, it's a user fault. Please help me to understand how it can be a user fault? I though notebooks are designed for mobile usage and they have lids for opening and closing up. If opening a lid is a user fault then i'd expect to see "Use with only open lid, do not touch the lid never ever!" warning in the user manual. My warranty will be expired in a month and i'm still hoping some help on this. Many thanks.

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RELEVANCY SCORE 68

Hi all, I've had this laptop two mobnths. On opening it one morning, two pins fell out of the hinge connecting the monitor to the keyboard. A further two fell out from the other side shorty afterwards. The monitor is now separating from the keyboard, almost totally on the left hand side. The pressure of whatever is going on is causing the screen casing to separate from the screen also. The screen can no longer stay upright, nor can it be closed. The hinge is completely broken.  I've made several attempts to contact lonovo to ask for help. the first by telephone. I was told I needed to register with the support department (as well as being registered as a lenovo customer) in order to receive support. The technician said she would send me an email of questions that I would need to answer in order to register before she could help me - that email never arrived. I have submitted multiple requests through the support sections of the website but no confimation that they have gone through - the screen just refreshes as if nothing has happened, and when I check the system has no record of my problem. In addition when I try to use the lenovo website to find approved technicians/ repair shops near me, the uk doesnt show as an option in the drop down menu, and When i try to use the location services they don't work. (nothing happens).This is my work laptop - I can't work without it, so I need a fix or replacment urgently. I am currently really very frustrated and unimpres... Read more

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RELEVANCY SCORE 68

I bought the laptop in April 2016. Started having issues closing the laptop (made grating noise and felt like something inside was crunching) and screen around the hinge sortof came off around March 2017. Was in middle of submitting my PhD thesis so couldn't take it to repair rightaway. A week later, the plastic part outside the hinge broke off and hinge completely came off. Took it to JB HI-Fi on 14th April 2017 and they sent pictures to Lenovo. There are no signs of external damage, laptop has been used and taken care of properly and Lenovo refuses to cover it under warranty. Absolutely unacapptable!! Called Lenovo customer support on 5th May, technician asked for addtional photos of the hinge from all angles to have another assessment. Currently awaiting a call back from that assessment. Looked at other blogs and saw other people having same issues with Lenovo IDeapad 100. Will be reporting the issue to consumer protection affairs as clearly not an issue associated with mishandling or external damage. So frustrating that less than a year and have to deal with this. 

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RELEVANCY SCORE 67.6

Please Help!  My Lenovo Ideapad s210 Touch Came with Windows 8.  Whenever it went to sleep I had to logn with a password and at some point I was asked to make a Windows online account with a more complicated password & that became the password I had to use to Login to my computer a lot!.  I found out I could select Bypass the Login Screen & that worked great.  Soon the computer started bugging me about upgrading to Windows 8.1 & I thought it might be less buggy & faster so I upgraded to Windows 8.1.  Once installed it seemed to work ok then at some point it installed a lot of updates & needed to restart the computer in 16 minutes so I restarted it.  It came back on at the login screen.  I put in my password & it said it was incorrect.  I tried a few more times, even the old password, nogo.  I went online on my tablet & found others have had that problem with Windows 8.1 & 8.  I tried changing my Microsoft password & it didn't work.  I turned it off for a few days &  tried it and when I press power the button lights up but the screen stays dark. happened when I pressed power except the button lights up.  What can I do?  Is there an external reset?  I am in desperate need of help asap.  I am job hunting without a computer.   Thank you, Julie D.

A:After Upgrade to 8.1 my Lenovo Ideapad s210 Touch ...

Hello I have ideapad s210 it was working fine even after Windows 8.1 upgrade but now I cant log in with my password it says password wrong but I can log in with my veriface ...... now my keyboard doesn't work I use the touch screen keyboard to type .... now when I click spacebar the volume increase... can you help me plz

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