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Ideapad Y580 Black screen with cursor

Q: Ideapad Y580 Black screen with cursor

I need help with my in-laws laptop. From the beginning. My in-laws thought they had a virus and called their IT guy. He told them to bring both computers to him immediately. So they took the desktop and laptop to him. After several weeks they got both back and with a bunch of horror stories. Shortly after that the Y580 went into the black screen with flashing cursor in the top left. My father in law took it back to him and after 4 more weeks he said its a lenovo problem and they wont address it and its garbage now. So he sold him a new laptop. What are the steps I can take to get this fixed? I feel that he took advantage of my in-laws and that this should be fixable. Thank you

RELEVANCY SCORE 200
Preferred Solution: Ideapad Y580 Black screen with cursor

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Ideapad Y580 Black screen with cursor

Hi cablecons,

Welcome to the Community Forums.

We would need to isolate the the stage where it causes the issue.
Making the BIOS appear onscreen is a good sign that the sytemboard is functional and we can continue on possible issue with the harddrive or software/drivers.

Here is the hardware manual for parts removal guide.
To start, unplug the charger and remove the battery. Press and hold down the power button (12 seconds) to drain flea power. Connect the AC charger and press the One key recovery button (item6 page 71) and check how it goes.



This supposes to power on the laptop and shows Novo menu.

If same black screen then disconnect the charger and remove the harddrive, press the power button down for 12 seconds. and turn on using the same One key recovery button.

Update us how it goes.

Regards

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RELEVANCY SCORE 121.2

I need help with my in-laws laptop.  From the beginning.  My in-laws thought they had a virus and called their IT guy. He told them to bring both computers to him immediately. So they took the desktop and laptop to him. After several weeks they got both back and with a bunch of horror stories. Shortly after that the Y580 went into the black screen with flashing cursor in the top left. My father in law took it back to him and after 4 more weeks he said its a lenovo problem and they wont address it and its garbage now. So he sold him a new laptop.  What are the steps I can take to get this fixed?  I feel that he took advantage of my in-laws and that this should be fixable. Thank you

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RELEVANCY SCORE 70.4

So I have a Lenovo Y580 Ideapad I bought circa 2013/14. I've kept it pretty updated and all since then. It had Windows 8 last time I was able to use it (a few months now sadly). Before this incident, it had already happened before but it would come back on after a few tries. One time it took a whole week of trying to turn it on and off and finally it just popped up again. But this previous time I accidently let it die (I always had it charging once this issue began because I was afraid it would die and do this) and it hasn't been able to boot. I've researched this issue and I've not been able to find one specific answer. So I decided to come here and have some seasoned techs look at my issue personally. I uploaded some videos on youtube in order for you all to get a look at it and what it does when I poke around at it. Also, Idk if it would be of any relevance, but before it died it had had a long standing issue of the touchpad not working. Occasionally it would twitch or work for a few minutes but it was mostly dead (the touchpad I mean). I was never able to fix it (also I just got lazy and bought a mouse).Here is video #1 so you get a basic idea of **bleep** it's doing: https://youtu.be/FwVumwp7MFAHere is video #2 of me poking around on it and doing the restart power thing (thass tha technical name right?) so you can see what it does and doesn't do:https://youtu.be/FwVumwp7MFAIf there is any more info I can give please let me know. I want to try and fix this myself, and am ... Read more

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RELEVANCY SCORE 66.8

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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RELEVANCY SCORE 64.4

Hello, As stated in the title, I have a Lenovo IdeaPad y580. I purchased it approximately three-and-a-half years ago, and only now is it really beginning to chug durings its processes. Point is, I want it to last perhaps another half year or so while I finish saving up for another computer. As a gamer, I'm fine with the limitations of the GPU, but sometimes my laptop legitimately has issues processing stuff, such as loading Google Chrome properly. I know enough about Windows to clean out viral matter and uninstall programs that I don't use that are running in the back. But does anyone have any tips or tricks to make this hunk of junk last maybe six more months before it becomes unusable?TL;DR I need to make my laptop run at least a reasonably sub-average to average level for six more months. Any tips are appreciated.

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RELEVANCY SCORE 63.6

My original HD is going bad so I decided to buy a new HD and an mSATA SSD. I've read more forums and watched more videos then I would have liked and I still can't find anything that can walk me through this. I want my mSATA to be configured like my original HD with a C: and D: partition and it to be able to run one button recovery and everything else that the original HD was able to do. Then I want the replacement disk HD to be just for storage. My computer did not come with an mSATA originally. It does have Intel Rapid Storage Technology but I can not find RapidTool.exe which some of the forums say is needed.










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A:Adding an mSATA SSD to a Y580 ideapad

 If your old HD is still operating, you should be able to clone it using the steps shown below.   Be warned that you must clone the whole drive, including all the hidden partitions, and can only resize the Windows Partition or the OKR recovery will not work, so the new m.2 SSD must be large enough to hold the entire contents of all the partitions of your existing HD drive.    Use Windows Drive Manager to view the sizes of the other parititons on your HD> If you need to make room, back up all your data and then delete from the current OS drive partition before cloning. http://www.laptopmag.com/articles/install-m2-ssd-lenovo-t440s Read this thread as well, it points out some important rules that must be followed when cloning so thaat OKR will work afterwards.https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Enable-onekey-recovery-after-HDD-to-SSD-cloning... Hope that helps, and good luck  

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RELEVANCY SCORE 63.6

Does anyone actually know if the "Dust Removal" in the energy management program actually works to remove dust from the laptop? I'm a bit reluctant to open up and dissect my laptop to check for any dust accumulation at this point, since everything has been running fine.This question came to mind since I saw that the filter at the bottom of my laptop was kinda caked in fine dust - wondered if the same was inside my laptop. I got the laptop in December 2012.










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A:Dust removal in Ideapad Y580

hi marshchen,
 
Welcome to Lenovo Community Forums!
 
That application can only minimized collection of dust in the Exhaust system of your Laptop.
    Since the process of the vents is to get air fom the outside to pass through the heatsink . Dust collection cannot really be avoided.
    
   One symptom of a fan and vent dust is that when the vents blow very hot and minimal air and the laptop is heating up more than usual.
 
A yearly cleaning would be ok.
  You can refer to the Maintenance Manual of this model on how to open the cover and get to the heat sink.
You might also want to refresh and apply new Thermal paste to the Heat sink.
 
Just be careful on the plastic parts and also wear an anti static starp. If you're not comfortable doing this, You can opt to have a repair center do this.
 
Best Regards
Solid Cruver
 



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RELEVANCY SCORE 63.6

Hello All, I have a Ideapad Y580 laptop and its battery is not charging anymore and I am in search for a replacement battery. Battery part number - L11P6R01 [72WH 6700mAh 10.8V 6 Cell] Can someone please help  me with a link where I can buy this battery? Can you also please let me know if there are any other battery models that works on Y580 and where to buy them [Like battrey cross reference ]? I searched the lenovo site already for this battery in accessories>Battery section and I couldn't find this battery in the list. In amazon/ebay i found so many compatible brands but not genuine one.  Thanks in advanceVivek

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RELEVANCY SCORE 63.6

Hey everyone, I have a question regarding my Ideapad Y580 and a strange sound error I have been experiencing over the past few months. Windows 8.1 Pro w/ Media Centeri7 3630QM8GB RAMGTX660M500GB Samsung EVO 840 Ok here's the sound issue.  After using a program such as Minecraft, VLC, Nightingale, the sound will completely cut out.  When checking volumes, sound will not register.  Oftentimes, the sound control panel will say the device is busy. Things I've tried so far:1) Disabled Realtek Digital Output2) Installed latest driver3) Checked current processes for remnants of programs using the sound card.. nothing. Sometimes when I have one of the programs open, for example playing minecraft, when I start a video in VLC, there will be no sound.  The only sound comes from the game. The only thing that really restores the audio is a full restart of the system.  Logging out and back in will not restore the sound.Has anyone experienced this issue?  Is there a way to fix this problem?  Thanks guys!

A:Ideapad Y580 sound cutting out

One suggestion..... have you tried uninstalling the audio driver, reboot the computer and then install a fresh copy of the driver.  If the previous driver installation was faulty, installing the latest driver may have not corrected the problem.

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RELEVANCY SCORE 63.6

Greetings! While I do understand that on Y580 there is no hardware button available for the thermal management software, I do not understand why this software is not included in the drivers. To use it, should I install the energy management drivers for another Y model? Is that recommended at all, or are there risks? Please advise on how I can enable thermal management safely for my IdeaPad Y580. If that cannot be done, please give instructions on setting up SpeedFan or some other fan control software. Thank you. Best regards,S

A:Thermal management on IdeaPad Y580

Yes you need to install energy management for controling fan speed.Dowoad from belowhttp://download.lenovo.com/consumer/mobiles/cagt24ww.exeThere are no risks.





Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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RELEVANCY SCORE 62.8

Alright, so early I tried to overclock my Nvidia GTX 660m Card, and it worked. the base clock speed is 835mhz, and the memory is 2500mhz. I OC'd the clock speed to 970mhz, and the memory to 3000mhz. It all worked fine, and boosted my gaming framerate quite a bit in PlanetSide 2 and Skyrim. ( I used NvidiaInspector to overclock, btw.) I went back to the overclocking interface, and accidentally set the memory rate to around +1300mhz. I then, without realizing, clicked on set OC settings, and it crashed my card. It rebooted, but now whenever I go into Nvidia Inspector to check my clock/mem speed, they're both set on 405mhz while idle or if there's a high load on my card. It's been stuck like this for a few hours, and I've tried several tweaks to fix it, including a reboot, rolling back the drivers, and then reinstalling the drivers, etc., with no resolve. I really need some help, as this is affecting my gaming horribly, and I'm getting terrible framerates. Please give suggestions/fixes as quickly as possible!

Thanks,
DDInc
 

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RELEVANCY SCORE 62.8

I am getting notices thatthe 1tb hard drive is about to fail. What steps do i need to take, besides backing up files. Only program i really care about after personal files is Office.  I've upgraded it to Win 10.Do i just take out the old HD and put in a new?  is all the recovery info on the ssd?Thanks...

A:Ideapad y580 hard drive replacement

Hi vector74 , 
 
Welcome to the Community Forums.
 
Once you have the indication of a failing harddrive, ensure that you have backed up all files needed and that you have the product keys of your software as you would need to re activate it. Check if you can still create your recovery image .
Check your Mircosoft account for activated status and entitlement of the digital license for guarantee.
 
Factory image is on the original drive but since Windows 8 and Windows 10 image is easier to download with the needed drivers in the support site, then you don't need to worry since activation would be automatic as an OEM systemboard keeps it coded inside.
 
Hope this help answer your query.
Update us how it goes best for you.
 
Regards
 

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RELEVANCY SCORE 62.8

I've been using this laptop for around a year or so now, and it's worked perfectly up until this point in time.  The issue that I'm currently having is entirely mechanical. At the moment, my keyboard is intact and works just fine. However, if I press a key, (mainly the 'e' key) off-center, it pops the entire key up and I have to click it into place. It's not life-threatening or crucial to the machine's function, but when I am busy typing papers or lesson plans, having a key on the most constantly used vowel key continually pop up really puts a dampener in things. I've taken the key out and have tried to click it back in. While I can't see what's going on (given that there's a key in the way!), I can most certainly feel it clicking into place twice, both clicks stemming from the right side of the 'e' key. It seems that, to the best of my knowledge, only two out of four prongs that are meant to keep the key in place and in line are actually snapping and holding the key down. Whenever I type off-center and to the right, the entire left side of the key snaps up and must be pushed back into place. I'm wondering if there's anything I can or should do. Given that I've had my machine for over a year now, I'm unsure if my warranty still covers it (speaking of, is there a way to check warranty status online?). Please, if anyone has any advice on how to fix or replace a busted key/keyboard, please, let me know!

A:Lenovo Ideapad Y580 - Keyboard Issue

A replacement keyboard (chicony, oki, or dafon are the makers - be sure to look for the manufacturer label and p/n right below the lenovo p/n on the back to get a genuine keyboard) would make a good spares, they are about $30 on ebay. I replaced a broken key on a few different laptops but much prefer to swap out the entire keyboard.  Once a single key goes bad it's likely that more keys will start to fail (note that 'e' is perhaps the most commonly used key on your keyboard because it's the most popular vowel.  Other popular keys like 't' might be failing sometime soon).  So I would suggest you buy a spare keyboard and save it until you can't live without it, the procedure to replace the keyboard is a 10 minute swap. If you want to replace a key, a sharp tipped (xacto-style) knife blade, and a loupe (magnifying lens) are important accessories.  Buy from a reputable site which has good instructions ( http://www.laptopkey.com/ ).  Unfortunately, the key and hinge are manufacturer-specific (OKI, Chicony, Dafon, see above) so you will need to determine it from the guide on www.laptopkey.com.  When I fixed our Acer c720 I also used needlenose pliers to bend a metal tab back into place, the key hinge wasn't seating correctly because the metal tab had bent and was open too wide.  The Acer c720 has a nightmare keyboard to replace with 75 different locking plastic tabs that bind it to the undersize of the palmrest, so i had little choi... Read more

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RELEVANCY SCORE 62.8

Hi,I upgraded my Ideapad Y580 to windows 8 and now I can't get the function key combination to turn on my wireless hardware.



Yash Manivannan








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A:Function Keys not working on Ideapad Y580 after up...

Please install lenovo energy management of windows 7 and then press fn+f5. The one of windows 8 does not work properly.http://download.lenovo.com/consumer/mobiles/cagt24ww.exe



Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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RELEVANCY SCORE 62.4

I just bought this laptop for about 1 month, the laptop work fine before. But after...I don't know maybe after the windows update, the driver make the screen flickering and some dots appear on the screen, sometimes the screen lagging and went black. I'm pretty sure it's because of the driver because if I disable it, everything is fine,but that is just a temporary fix, every games is unplayable when I disable the driver. I tried to reinstall it using driver from Intel, Windows, Lenovo but none of them work(newest)

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RELEVANCY SCORE 62

Hi all;
Currently, i owned a Lenovo Y580 and defnitely want to downgrade from Windows 8 to Windows 7. Here is a couple of questions.

Question 1:
I am using an Intel SSD (solid state drive) 330 series as my main drive (NOT a hard disk) and just wondering if i need the following driver being:
- Intel Rapid Start Technology for Microsoft Windows 7, and
- Lenovo EE Boot Optimizer?

Question 2: The sequence of loading the drivers.
As i need to re-install all the drivers for Windows 7, please kindly advice what are the sequence for me to load the drivers?

Audio: Realtek Audio Driver for Microsoft Windows 7 (64-bit)
BIOS: BIOS Update for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Y580
Bluetooth and Modem: Bluetooth Driver (CyberTan/Broadcom, Liteon/Broadcom, Liteon/Atheros) for Microsoft Windows 7 (32-bit, 64-bit) ? IdeaPad Y580
Camera: Camera Driver (Bison, Chicony, AzureWave) for Microsoft Windows 7 (32-bit, 64-bit) ? IdeaPad Y580
Card Reader: Jmirco Card Reader Driver for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Y580
Chipset: Intel Chipset Driver for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Y580
Chipset: Intel Management Engine Interface for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Y580
General Information: Hotfix for Windows 7 (32-bit, 64-bit) - IdeaPad Y580
Mouse and KeyBoard: TouchPad Driver (Cypress, Synaptics) for Microsoft Windows 7 (32-bit, 64-bit) ? IdeaPad Y580
Networking LAN (Ehternet): Atheros LAN Driver for Mi... Read more

A:Lenovo IdeaPad Y580: Sequence for downloading drivers.

Hi cheesum, Did you look here ? Windows 8 - Downgrade Instructions

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RELEVANCY SCORE 62

Hi, I have an IdeaPad Y580 with Windows 10 Pro. The battery is 10.8V, 72Wh, 6700mAh / 11.1V 6200 mAh. The battery indicator in Windows was showing something like "65% not charging" the whole time. I went to Lenovo's "Energy Management" tool and started "Battery Gauge Reset".The software said this will completely charge and discharge the battery and I should not use the laprop in the meantime, so I left it running the whole day. When I came back the machine was hanging: screen was dark, the keyboard did not respond. The power button was lit up, but did not react on normal push. I pushed it longer for a forced shutdown and voila. The laptop is now dead. It does not start. When I press the power button, the battery indicator LED blinks 3 times in orange and stops. The only way to start the laptop is to remove the battery, unplug the power supply from mains and shorten the mains lead to discharge any capacitors. Moreover, decided to measure the voltage coming out of the power supply with the battery in the laptop - the connecting leads i used went really hot within seconds and the voltage dropped from 19.5 to under 18.5V. I am not sure what is going on, but either the charging circuit or the battery is overloading the power supply. Any help?  

A:IdeaPad Y580 - "Energy Management" killed my batte...

grep wrote:The battery indicator in Windows was showing something like "65% not charging" the whole time.The display "nn%, not charging" is normal when the battery conservation mode has been activated.  The thinking is that the batteries in laptops which spend most of their time on mains power will have longer useful life if not kept at 100% charge all of the time. The value for "nn" seems to vary.  I have one version of the "Energy Management" application that uses "80" for "nn", whereas the current version of the app uses "60" for "nn".  So the value of "65" is not out of step with these values. I cannot offer you any advice to extricate yourself from the bad place where you now find yourself.  It needs someone with more knowledge than I.  Good luck. -- from CyberSimian in the UK

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RELEVANCY SCORE 62

Hi everyone, Yesterday I performed a clean install of Windows 10 on my Ideapad Y580 after upgrading from Windows 7. Everything goes smoothly except for the machine doesn't detect any Bluetooth device and I couldn't find any suitable Bluetooth driver for this laptop. Has anyone encounter the same problem? Any solution for this? Thank you in advance.





-Limited-

A:Ideapad Y580 Bluetooth device is missing in WIndow...

I recommend you to use bluetooth driver for the following thinkpad models which was provided for windows 10: Lenovo B430ThinkPad Edge E430, E435ThinkPad Edge E530, E535ThinkPad Edge E445, E545The following is URL; http://support.lenovo.com/us/en/downloads/ds031759 I installed the above bluetooth driver for my Y580 after installing windows 10  and it works without any problem to me. Regards,

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RELEVANCY SCORE 61.6

Hi, Due to sluggish performance and virues issues, I decided to reset my Y580 PC. Took a backup of my data. Tried one key recovery button. It showed error message. So, used "Reser this PC" option under Settings>Recovery page. Selected "Removed everything" in the next step. Then after several minutes, it said reset was complete but some files cannot be deleted. Then it started the installation of Windows 10. Now it stucks in 64% and keeps restarting. Can someone help me with this?

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RELEVANCY SCORE 60.8

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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RELEVANCY SCORE 60.4

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

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RELEVANCY SCORE 60.4

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!


*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.


*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

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RELEVANCY SCORE 60.4

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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RELEVANCY SCORE 60.4

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 60.4

Hello,

My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

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RELEVANCY SCORE 60.4

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!
 

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum
 

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RELEVANCY SCORE 60.4

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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RELEVANCY SCORE 60.4

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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RELEVANCY SCORE 60.4

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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RELEVANCY SCORE 60.4

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

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RELEVANCY SCORE 60.4

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 59.6

Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.

Thanks
 

A:Black Screen, Flashing Cursor, No POST Screen

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RELEVANCY SCORE 59.6

Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?
 

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.
 

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RELEVANCY SCORE 59.6

Hello,

I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr: http://i49.tinypic.com/2gsjp5y.png
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
OR
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.

Thanks,
theHappie.

A:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

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RELEVANCY SCORE 59.6

hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks

edit:

okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
+Modems
- PCI modem
+Network
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

A:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

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RELEVANCY SCORE 59.6

Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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RELEVANCY SCORE 59.6

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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RELEVANCY SCORE 59.6

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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RELEVANCY SCORE 59.6

Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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RELEVANCY SCORE 59.6

I bought this laptop 2 weeks ago and the screen was good then today i noticed this dot on the screen i tried to clean it but it didn't disappear so i don't know what is this it's so annoying, is it a dead pixel or something else it's so tiny btw   

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RELEVANCY SCORE 59.6

I've had my computer about 6 months today when I opened it up tonight I got a black screen. The indicator lights still turn on but I don't even get the lenovo logo when I try to boot it. Model number is ideapad 100 80mj

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RELEVANCY SCORE 59.6

Dear Pro
 
I bought lenovo laptop ideapad 310 on 23 december 2016. Since yesterday the screen goes black when i type or press the left button of mouse and screen comes back when i press right button of mouse. After removing the usb cable of mouse and unplugging the charger, this black screen thing still happens with the laptop mouse. No changes when i restart the laptop too. After right-left clicking of mouse several times the problem goes away for a few minutes and return. Please help me bro & thank you too!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:Ideapad 310 - Black Screen

Hi Raj11negoy, This is a unique issue, I don't really know were to start so we can isolate the issue. It may be a hardware in which the left click button triggers a short. Lets start with the basic, does it happen even outside of windows like inside BIOS? You can get into the BIOS by pressing the Novo Button when the system is off, then selecting BIOS Setup. If its happening inside BIOS then you should call Lenovo Warranty Support to get the unit serviced.Now if the issue does not happen in BIOS, try loading the Onekey Environment, you can get into the Onekey Environment by pressing the Novo Button when the system is off, then selecting System Recovery. If the issue happens here call Lenovo. If the issue does not happen in the Onekey Environment just shut off the laptop and do the next step. OK now its time to check if this is a Software issue. If the issue is only happening after you log into windows then you have a software causing this problem, I would recommend doing a clean boot or loading windows in safe mode. Then try to isolate the software causing the issue. If the issue happens even on the log in screen and not inside the Onekey Environment then its a windows issue so you can try to refresh Windows. If refreshing windows does not resolve the issue then I would recommend backing up your files and doing a factory reset using the Onekey Environment. Hope this helps. Cheers,





Did someone help you today? Press the star on the l... Read more

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RELEVANCY SCORE 59.6

Hi, after i leave my Ideapad 300 for a while and it goes into powersave/screensaver mode, the screen goes black like it's in powersave mode. Normally when i hit the mouse or a button, it'll exit powersave mode, but now, it won't- the screen just stays black and i have to power off then on again to get it working. Is there a way to fix this?

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RELEVANCY SCORE 59.6

Hello people.Recently I've reinstalled my OS due to some performance issues.The problem is,after I install my graphics card driver,system just wont start up.A black screen apears with cursor after windows loading screen.Cursor dissapears for a second when I hit some keys,then reappears.Tried to install diffrent versions of driver but still got the same problem..My specs are;

GA-880GM-USB3 Motherboard with Latest Bios
AMD FX-4100 Quad-Core Proccesor
Sapphire HD6850 Graphics Card
4 Gb Ram
Windows 7 Ultimate 64bit

Already tried "ctrl+alt+delete" solution.Computer restarted in safe mode,giving a crash report which says;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1055

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80049878F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
D:\Windows\Minidump\091715-25131-01.dmp
D:\Users\ER\AppData\Local\Temp\WER-33415-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
D:\Windows\system32\en-US\erofflps.txt

Here are the files that contain the description of the problem;
http://www.filedropper.com/wer-33415-0sysdata
http://www.filedropper.com/091715-25131-01
 

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RELEVANCY SCORE 59.6

hello everyone,

my daughter's hp g71 laptop ran into a problem over the weekend - it boots to a blackscreen with only the mouse cursor showing. as soon as the touchpad is touched, the screen and the cursor fade to dim. the computer still seems active and working - the wireless button still responds and the mouse cursor can move on the screen

i have tried:
ctrl-alt-delete no response. shift five times no response except for some disk activity. no response to any of the keys except for sleep
safe mode is the same thing - black screen with cursor, no response to ctl-alt-delete or any other key combination that i could find.
all other startup modes under F8 - no change
hard reset - holding power button down for 30sec to 2 minutes with battery and ac power cord removed
recovery console - startup repair - no problem detected
recovery console - system restore - no change
also connected to external monitor by VGA then by HDMI cables - those screens were also black with mouse cursor

my son's laptop is identical - i tried swapping hard drives, and the problem moved with the drive. i used his computer to build a windows 7 repair disk, and booted from it to run chkdsk/r and sfc/scannow (offline mode). both fault and report that there are corrupted files. chkdsk/r completes without any errors. sfc/verifyonly reports that winpe.bmp and schema.dat files are corrupted.

i was able to perform a data backup from the repair manager - i could do a complete reinstall, but that take... Read more

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