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x1 Carbon Thinkpad stopped turning on, depot claims water damage

Q: x1 Carbon Thinkpad stopped turning on, depot claims water damage

I bought a 6th gen X1 Carbon in November for $1258 (after tax). Last week the speakers stopped working. I rebooted it, there was a wierd noise, and it never turned back on. I was unable to ever get it back on. I sent it into the Depot and their response was that it had water damage and we would need to approve billing for the following components:LNV-00HW562FRU Yoda-2 Audio Subcard-JYT1LNV-01YR210PLNR WIN i7-8550U 16G TPM21LNV-01YR421ASM Case Base Cover Black1 The total repair would cost $733, nearly half the laptop's cost. I asked for pictures, and they sent me one: Picture I've never spilled anything on the laptop (only 5 months old) and it has been used on a desk away from liquids, so I have no idea how this happened (or if it happened). My questions are: 1. I escalated the request, but what other options to I have to fight this?2. Could this picture have an alternative cause that would be covered under the warranty? Any advice or suggestions would be greatly appreciated! Thanks

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RELEVANCY SCORE 200
Preferred Solution: x1 Carbon Thinkpad stopped turning on, depot claims water damage

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 134.8

Bought two (2) Lenovo 320 IdeaPads at Best Buy in November of 2017 and gave both as Christmas gifts to family members.  Performed Windows 10 software updates (which took much longer than it should have despite wired LAN connection to FiOS 75mbps Internet connection) in early December 2017.  Both laptops sat next to each other on office desk with similar usage patterns.  Suddently, the screen on one of the laptops went dim (almost black) after unplug and replugging in the device.  Luckily, on both devices already had loaded a remote desktop software (TeamViewer) so I was able to connect to the Ideapad despite the dim/black screen to run diagnostics, update OS (again) and reload drivers.  Diagnostics and updates included: (1) Updated Windows, (2) Confirmed latest AMD Graphics Driver, (3) Confirmed latest Radeon Driver, (4) Checked Registry per Online Forum Instructions ... all of the above to no avail. Contacted Lenovo customer support, received return authorization.  Shipped device on on January 18, device received by Depot on January 20 according to USPS.  On February 1, had not heard anything from Depot so I checked status of the repair.  The online repair status said something along the lines of 'waiting for device' ... even though the device had been at the depot for over 10 days! On Feburary 1 I started a 'Live Assistance' chat with Lenovo customer support and learned that the depot received the device ... Read more

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RELEVANCY SCORE 98.8

Bought two (2) Lenovo 320 IdeaPads at Best Buy in November of 2017 and gave both as Christmas gifts.  Performed Windows 10 software updates (which took much longer than it should have despite wired LAN connection to FiOS 75mbps Internet connection) in early December 2017.  Both laptops sat next to each other on office desk with similar usage patterns.  Suddently, the screen on one of the laptops went dim (almost black) after unplug and replugging in the device.  Luckily, on both devices already had loaded a remote desktop software (TeamViewer) so I was able to connect to the Ideapad despite the dim/black screen to run diagnostics, update OS (again) and reload drivers.  Diagnostics and updates included: (1) Updated Windows, (2) Confirmed latest AMD Graphics Driver, (3) Confirmed latest Radeon Driver, (4) Checked Registry per Online Forum Instructions ... all of the above to no avail. Contacted Lenovo customer support, received return authorization.  Shipped device on on January 18, device received by Depot on January 20 according to USPS.  On February 1, had not heard anything from Depot so I checked status of the repair.  The online repair status said something along the lines of 'waiting for device' ... even though the device had been at the depot for over 10 days! Started a 'Live Assistance' chat with Lenovo customer support and learned that the depot received the device on january 22 (two days after USPS... Read more

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RELEVANCY SCORE 71.2

So, i had water damage on my notebook. my keyboard doesn't work anymore and the batery is broken as wel. so i would want those repaired. To use my notebook, i have to start the notebook, and when it gives me the login screen, i first have to restart it once in order to make the system work without problems. so i want that to be resolved as wel. where do i have to go for that and what will the cost be more or less.....  i'm from belgium.

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RELEVANCY SCORE 70.8

The left USB port stopped working last night on my Gen 3 Thinkpad X1 Carbon.Don't think it's a driver problem, as it's been working fire up til now.The port just no longer exists as far as I can see. Plugging into it does nothing. Any ideas?Thanks

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RELEVANCY SCORE 70.8

I am not sure if I am in the right forum, but this whole site is so difficult to navigate. There are no suppot numbers, and no-one to call. I am on a different computer now because my keyboard on my X1 Carbon Thinkpad has suddenly stopped working. I can get a keyboard to come up on the screen (and type in using external mouse) but none of the keys on the actual keypad work. None of the keys work. Some of the FN keys work. I have tried Ctrl + Alt + Del.
 
Moderator edit: Added detail to subject

A:X1 Carbon Thinkpad keyboard stopped working

PS The touchpad is working. 

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RELEVANCY SCORE 70.8

TP X1 carbon with Windows 7/64 bit Some Hotkeys do not workF4, F7, F8 ,F9, F10, F11, F12 do NOT work.Caps lock does not display on screem All this happened at the same time. Might be because of an update (either Windows or Lenovo) but I am not sure.Tried the recommended fixes and installed the hotkey tool n1qvub3w.exe but that did not solve it. It is extremely frustrating to have this issue without any proper resolution.Any help is appreciated.

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RELEVANCY SCORE 70

HI there I am having a peculiar problem. The right-side USB port (the one next to the Ethernet port) of my 3rd Gen X1 Carbon (model 20BT) has stopped working. Windows reports two USB controllers, and Linux does the same. The ethernet port works as expected. I even replaced the USB/RJ45 system card and the problem persists: The Ethernet port works, the USB port does not. No peripheral is being recognised (I have tried a wireless mouse, a usb flash drive and a Yubikey) and no power seems to be available from the port.  I was thinking that if there was some issue with the motherboard then one of the USB host chips would not be recognised, but this does not seem to be the case. I am now thnking whether it would be worth it to replace the motherbaord or just purchase another (used) machine. The warranty has expired. Any ideas? Thank you! Frixos

A:Right-side USB port stopped working on 3rd Gen Thinkpad X1 Carbon

Hi frixosk, Does it mean that the one on the Left-side still works? If yes, you may consider to work with a handy USB hub like this. 





"May the Force be with Lenovo"

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RELEVANCY SCORE 68

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 67.6

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 67.6

The 2-month old X1 Carbon 6th generation running W10 (type 20KH) ... purchased from Lenovo... with 3 year depot and 3 year accidental... and it worked fine. Until at 2 months it wouldn't charge, wouldn't reliably control the displays (blinking on and off) like many on this forum have described. After verifying it wasn't the thunderbolt dock (we have 3 in our family) it became clear that something was seriously wrong with the power supply and/or power control... and started a ticket with Lenovo. And then it wouldn't even turn on, probably an exhausted battery... and remember that it wouldn't charge (or at least wouldn't display the charging icon in the system tray). So it was a brick. No way to turn it on. So Lenovo sent a box, and we sent it in. SSD and all. 13 days later they sent it back, with a single piece of paper that indicated the motherboard had been replaced. The delay was due to a 'part' which one can assume was the motherboard. Now we can't boot windows. Bitlocker is preventing any access. Multiple calls to Lenovo to find out what the key is... leads to circular logic that we must get it from Microsoft. Well since we didn't encrypt it, and didn't even know what Bitlocker was prior to this incident, of course we didn't 'save' a copy of a key that we never knew we had.  Yes, there is a microsoft 365 office install (or was) on this W10, but logging into the microsoft account doesn't reveal a key. In fact, there is no 'Manage Bit... Read more

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RELEVANCY SCORE 66

Hi There,

I have A Sony Vaio Laptop, but I split water into the lcd, i have dried it out but the lcd now has bright spots all over it (see attached images) Is there anything that I would be able to do for example maby disassemble the lcd housing and clean the "optical Layer". Any Help Will Be graciously accepted and also Ps. I'm that kinda person that likes to void warranty to the extreme.

****If this is posted in the wrong "area" may a mod please put into the proper spot****
Edit: Sorry Forgot to attach the images

Thanks,
Deven Prasad

A:LCD Water Damage, Need Help

You, as an individual cannot repair the display, you're only hope is to replace it. A company that rebuilds LCD displays might be able to repair it, but it will require replacing some element of the panel assembly itself. Your hope would be to find a replacement LCD unit and change it yourself. A Guy

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RELEVANCY SCORE 66

Some water spilled onto my keyboard and now some of my keys are messed up and if I unplug my charger it shuts down (even though its fully charged). Whenever I press the "5" key "b" comes up also and vice-versa. Same for "=" and "-'. And "n" and "6" and ` (above the tab key) and Caps Lock. They come at the same time and I don't know what to do. I believe I've gotten6 most of the water out but I don't know for sure. Also, as I said before, if I unplug my charger, my laptop shuts down. Right now it is 93% charged yet still has a blinking orange light on the b5ottom of the laptop (where you can see if the laptop is on or not) Please respond quickly an6d thoroughly.

Info for my laptop: (hope this helps)
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Starter , 32 bit
Processor: Intel(R) Atom(TM) CPU N450 @ 1.66GHz, x64 Family 6 Model 28 Stepping 10
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Intel(R) Graphics Media Accelerator 3150, 256 Mb
Hard Drives: C: Total - 137586 MB, Free - 101643 MB;
Motherboard: Dell Inc., 0D3J9P, A07, .494K0M1.CN1296105V6210.
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
 

A:Water Damage

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RELEVANCY SCORE 66

HiI feel asleep and the glass of water by my bed fell on my laptop. I wiped it down and fell straight to sleep not realizing it was on standby. At 10pm.The next day at 5pm I open the laptop see it's damp and wipe it down. The power lights on and the other light is blinking.I tried holding it down to turn it off but nothing happens. While if the battery is in the light is on nothing happens, no sound, no screen, nothing. My fear is damage to the hard drive as it's a work laptop. What do I do. I have now, unfortunately rather late, turned the laptop upside down and removed the battery.I need help asap!

A:Water damage

@work-girl Sorry, water won't live well with electrical / electronic circuits. Damages could be bigger than Ben Hur, not just the HDD. My suggestion: bring it to a repairer and hope they can help. Regards.

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RELEVANCY SCORE 65.2

I have a toshiba laptop that recently crapped out on me. One night while I was sleeping, my drunken roommate spilled beer all over my laptop and did not bother to clean it up. The computer was in standby and still had power flowing through it. When I awoke, it was turned off and completely water logged. After an extensive drying period, the computer turned back on and began to load. I run WinXP Pro. An error message came up saying that some unknown error happened and it asked me how I wanted to load the OS. I have chosen every way possible and it always freezes when XP begins loading. I even tried loading the OS again with the disk but that didn't work. I am wanting to know what I can do, if anything, to fix it. Whether it is the hard drive, motherboard, or some electrical error, or if I should just toss it and get a new one.
 

A:Water damage to laptop...

Water probably wouldn't have done much damage. Beer, OTOH, probably didn't do it any good.

I'm sad to say, the only RX for this machine is disassembly and a very through cleaning, not something that the novice should attempt.
 

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RELEVANCY SCORE 65.2

Good morning, everyone!

I'm using an ACER AL1717 LCD monitor. Last week, some stray cat came into my house and decided to mark his territory by spraying on my monitor screen. This has happened before but I just wiped off using a wring-dry damp cloth and the screen was fine. However, last week it sprayed on the right side (the previous incidents were on the left side) and as usual, I wiped it off using a wring-dry damp cloth. But when I switched on the computer, I noticed colored vertical lines ending in a colored ball at the bottom of the right hand corner of the screen. The ball grew bigger and bigger and after a while it turned black and looked like I have an eclipse of the sun on my screen. Now it has grown into a enormous black ball about 3.5 inch in diameter, with a ring of rainbow lights around it. Is there any "cure" for this? Please help. I heard that sending it to a repair shop will be costly and warranty does not cover this kind of damage. Thanks.
 

A:Water damage to LCD monitor

Wow! Great Story! Don't tell it to the 'warranty people' (Did you witness this event?)and see if they will replace.
 

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RELEVANCY SCORE 65.2

Hey guys,

I am the proud owner of an Alienware Area-51 ALX however yesterday evening (less than 24 hours ago) my girlfriend spilled some water on to the tower case much to my frustration. However what's done is done.

After mopping the mess (with the computer on) on, I proceeded to check whether the top front 3 USB ports were working as that's where the water pooled. They were, however not working, power was being received by my phone for example but data transmission and recognition by the computer was not. I than realised that perhaps I did further damage by plugging something into the socket while they were perhaps still wet?

12 hours later here I am and I turned my computer on this morning to find USB Device Not Recognized flashing up on my taskbar continuously, there is nothing plugged in to the front 3 sockets so I am assuming the USB device it's referring to is the USB ports themselves. I checked Device Manager and there is 2 Unknown Devices under USB Controllers that weren't there before. I assume these are the damaged USB ports?

What I would like to know is what is the likelihood of the ports ever becoming functional again? As many of you are aware Alienware is hard to repair and customize without the right tools to take the case apart so it's not as easy as replacing the USB ports.

Also should I leave the computer off for a few days or attempt to dry it off by any other means? I mean I can see or feel no dampness yet I can't get m... Read more

A:Water damage + USB Ports

Most likely permanent damage since you plugged it in when wet. If everything else works OK, you can just use a hub to connect devices.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817394106
Note I assume the rear usb ports are still working.
 

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RELEVANCY SCORE 65.2

Today I switched on my laptop and found there's a largeish mark on the screen like a halfcircle that looks like a watermark . Just before I cleaned the screen with a wet tissue - normally I us lens wipes or a damp towel but I've used wet tissues or towels before - is it possible some water got inside the screen ? The mark won't wipe away . At first I thought it was just the display but then some keys on my keyboard stopped working and now my computer seems to be slower than normal. I phoned Dell support and they said I could buy a new display for £160 but they said I should just buy a new computer as mine is now 3 years old. I really don't want to as I don't want Windows 10 - I found a replacement display for my model laptop from Amazon for about 50 - I also found a replacement keyboard for similar price .But I'm, still worried there may be other damage -- I ran diagnostics which didn't find anything and did a system restore to before Christmas, which didn't change anything - the keys still don't ok and it still seems slow.

I'd be extremely grateful if anyone can offer advice - it seems too much of a coincidence but I can't believe some water could do damage apart from the display - it seems odd it should affect the keys?
 

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RELEVANCY SCORE 65.2

Hi everyone,

I am working with a Dell laptop, a very nice one year old one. A cup of water was spilled on the laptop while it was off at night, in the morning, someone turned it on. The laptop didn't work initially. Now, I opened it up and cleaned everything off. Now the laptop works while it is plugged in. Here is the kicker. The laptop will not run off of battery. The little lcd light that shows that the laptop is plugged in will not work either. This tells me that the laptop doesn't know if it is running off of AC or battery power, and the "time left" on the battery taskbar indicator just jumps to 43000 when I plug in AC (telling me it doesn't even really know it is on AC). What could cause this type of problem? The local computer places didn't want to look at it. Where else could I send it?
 

A:Water Damage Laptop

it probibly shorted the mechinim that knows that info. did you try running it with no battery installed? what does it do when theres no battery?
 

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RELEVANCY SCORE 65.2

I poured water on my laptop while it was on. Then it turned off. I let it dry for several days. I tried again a few times and sometimes the screen turns on and it goes up to the log in screen. Then the screen turns off, but not the computer. I tried connecting a HDMI cable to rule out whether or not its just the screen that is broken, but nothing happens.

What's wrong with it? Is it completely ruined?

It took off the ram a couple of times and put it back. That seemed to get the screen to turn on once a little.
 

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RELEVANCY SCORE 65.2

My Iomega 500Gb hard drive has recently stopped working. Wheneber I turn it on I hear a constant clicking sound, and then all sounds just stop and only the power light remains on. When connected to my notebook via USB, my computer doesn't recognize it, and it doesn't appear in My Computer.

What Happened,

I had it in a bag with its cables etc recently with a couple of cans of beer. One of the cans burst in the bag but I removed it straight away. The bottom of the bag was soaking, but the Hard Drive wasn't near it. It wasn't physically wet as far as I could tell, but clearly something must have happened.

The odd thing is, the next morning it was working fine and I watched a movie on it, no problems whatsoever. But when I got home, and connectied it up to my computer, it has stopped working.

Does anyone know what might have happened and how to fix it?

Thanks
 

A:Water Damage - Recovery?

If it is making a clicking noise than the drive is 99% dead or dying. Hard drives shouldn't make clicking noises

At this point you have several options
1. Home remedies some might suggest such as put the hard drive in the freezer, etc.
2. Immediately get as much viable data you need off the drive.
3. A more costly repair - Send the drive to a company such as DriveSavers and they can recover your data. This can range from $700-$3000. So it has to be well worth it.
 

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RELEVANCY SCORE 65.2

Hello there,

Today I found that water has spilled over the laptop keyboard from the ceiling... i tried to turn it on but it was not working.. no lights or nothing... i immediately removed the battery from it.. turned it upside down and drained water as much as i can.... and then i tried to dry that by keeping it under the Fan... and tried to turn on after sometime... it turned on and i saw the logo but immediately the screen has gone dark... and finally turned OFF i removed the battery again and kept back under fan... and then turned ON again after some hours... and now its booting and i can see the desktop too but its dark....... Something happend to my display when I turned on at first? Please help me....
- Minterest
 

A:Laptop Water Damage

you can do ur best to drain all the water ...use a hair drier and dry ur pc for at least 24 hrs together..
 

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RELEVANCY SCORE 65.2

I have done so much research over the internet, and I think I might have a chance...

couple nights ago I spilled an entire glass full of water into my Sony Vaio 13.3'' laptop, all the water went directly to the keyboard.

I was watching tv on the laptop after like 3 seconds the screen went off but the sound continued, I shut if off, disconnected from AC dried it as much as I could, upside down during the night, etc...

next day, THE COMPUTER WORKS, yes, it logs into windows and everything all right... if I could just see a thing in the screen.... (completely dark)

I took it to bestbuy and they plugged it to a monitor and it works, and if I point a flashlight to my screen I can see it working on my laptop... but they even refused to open it saiying its probably the backlight, repair is expensive, either buy a monitor or a new one..

after doing my research... shouldnt the backlight be able to be fixed, or at least replaced??? why would I need to replace the whole screen if its just the backlight... and the water only went to the keyboard!!! so the backlight is in the laptop itself and not in the screen...??? I saw my model LCD panels on ebay from $180-$210... sure I rather that than a new one...
Im very optimistic here.
Thanks for all your replies...

I guess my question is: if I think the problem is just the backlight, doesnt sounds too catastrophic to me... dont I get a chance?
 

A:Water Damage on Laptop

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RELEVANCY SCORE 65.2

Today I switched on my laptop and found there's a largeish mark on the screen like a halfcircle that looks like a watermark . Just before I cleaned the screen with a wet tissue - normally I us lens wipes or a damp towel but I've used wet tissues or towels before - is it possible some water got inside the screen ? The mark won't wipe away . At first I thought it was just the display but then some keys on my keyboard stopped working and now my computer seems to be slower than normal. I phoned Dell support and they said I could buy a new display for £160 but they said I should just buy a new computer as mine is now 3 years old. I really don't want to as I don't want Windows 10 - I found a replacement display for my model laptop from Amazon for about 50 - I also found a replacement keyboard for similar price .But I'm, still worried there may be other damage -- I ran diagnostics which didn't find anything and did a system restore to before Christmas, which didn't change anything - the keys still don't ok and it still seems slow.
I'd be extremely grateful if anyone can offer advice - it seems too much of a coincidence but I can't believe some water could do damage apart from the display - it seems odd it should affect the keys?

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RELEVANCY SCORE 65.2

I've spilt wine in my laptop yesterday, it worked after and it worked that evening. I left it of over night and now it doesn't turn on. When I press the power button the LED lights on the side flash but nothing happens. Everywhere says to take the battery out but the whole of the bottom of the laptop is screwed in.

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RELEVANCY SCORE 65.2

A few weeks ago I accidentally spilled water on my laptop keyboard. At the time I tried everything but the damage was already done. Now, the laptop is mostly functional but various keys don't work. For example, the question mark, directional keys and num lock along with some others. The fan on the computer gets really loud sometimes too and I fear it is overheating. I am a college student and I write a lot of papers so this isn't going to work once school starts again.

My question is, should I bother taking it in to be repaired or would it be more worth my while to purchase a new laptop?
 

A:Water damage repair?

The keyboard issue is easy to fix, just buy a replacement keyboard, they are generally cheap and easy to replace.

Fan I'm not sure about, maybe the water got into the fan. It may need to be replaced too. But you could also try blowing the fan and vents out with a can of compressed air; it may simply be dirty or dusty.

Water by itself isn't that bad as long it dries before you attempt to use the device. But if it gets into something like a keyboard it's hard to get out and can cause damage to it. Same if it gets onto a mechanical device such as a fan.

Some place will do free estimates, so you always have the option to take it in somewhere to be looked at. Just don't it to Geeksquad/BestBuy but rather a local computer repair center with a good reputation.
 

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RELEVANCY SCORE 64.4

Hello all, I would like to ask you, if there is any possiblity to use extended warranty for another Thinkpad, in case original Thinkpad was returned due to three times same failure of display. I have already received credit note for the L480 laptop, but of course without price for additionally purchased extended warranty.I'm asking because laptop was returned only 10 months after purchase. + It was probably one month in Service centre/Depot - couldn't use it. When I checked SN of returned Thinkpad L480, the warranty is still valid. To sum up:I'm going to purchase Thinkpad L390 and would like to know, if there is any chance that Lenovo can cancel warranty for returned deffective L480 and provide it for my new L390. Thank you! Best regards, Vladimir

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RELEVANCY SCORE 64.4

By mistakely some water spilled on my HP Laptop (Pavilion G6) and now it is showing water on screen and looks like screen is damaged. I immediately turn it off and havent check yet so I dont know other things are working properly or not.  My laptop is new in warranty period so does HP provides water damage protection in warranty period? Can you replace it with new one or can you repair it. I have heared that HP provides water damage protection like others do. Thanks.













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A:HP Laptop water damage warranty

From the HP Accidental Damage Protection page:"You can purchase this plan during the HP standard warranty period. Buy your plan at the same time you purchase your HP product to get the most coverage and value. Because accidents are unavoidable, and the costs associated with them can really add up." It looks like it can be purchased during the standard warranty and would cover incidents of damage while the coverage is in place, or damage that happens after you purchase the extra coverage.  This might be good information for your next purchase.Thanks,

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RELEVANCY SCORE 64.4

Hi guys I am really new here. I want to ask whether my PC will work again or not. So yesterday I stupidly spilled water over my Lenovo G5080. And then I instinctively clean it up with cloths but with the condition the power is still on. I tried restarting the PC again and then it was working well but then suddenly my screen went blank. As I get panicked I browsed the Internet through my mobile and then found out that the things that I've been doing is the things that should not be done on facing this kind of problem

As I gathered information from a few forum it is said that I should just let it dry for like 3 - 6 hours without battery and then try to power it on again. I followed that instruction, and when I plug the charger to my laptop the charging indicator was on, so I thought my laptop was working again. But then when I tried to power it up, the charging indicator suddenly went off and there it go

What do you think? Is there still any hope on my laptop? I read here that the writer succeeded on recovering her laptop by letting it dry for like 48 hours, if I let it dry for more hours will it have a chance of recovery or not? I'm afraid that the electronics/insides whatnots inside my laptop will short circuit again. Or should I just go to nearest computer repair service? Please do help, this laptop is quite new and I don't have the money for buying a new one...

Thank you, looking forward to hear great suggestion from you all guys...
 

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RELEVANCY SCORE 64.4

Hello. I wanted to ask a question. A month ago i bought a new HP OMEN laptop and i spilled some water on it. My local PC repair shop told me that the water damaged the motherboard and the keyboard is malfunctioning. Does the standard warranty fix water damage? Or im left on my own to fix it?

A:HP Laptop water damage warranty

no is not covered under warranty . end-user damage 

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RELEVANCY SCORE 64.4

Hello all!!

I urgently need help on this. I spilled water on my keyboard ( that happened before too but hair dryer worked wonders at that time, it is a Sony notebook btw)
This time though, some of the keys do not work; also my notebook prints stuff on the screen on it is own. For example, I press the start button and it starts typing `eeeeeeeeeee` on the search section.

Apart from that, it seems to be ok.. Can anyone give me some advice on that? Do I need to buy replacement keyboard from ebay or do you think that the issue could be more than that??
Thank you all!!
 

A:A recurring issue-Water Damage

Well you'll need to replace the keyboard, thats near a sure thing. If it otherwise appears to work ok then you may have gotten lucky and nothing more is damaged. Generally most keyboard issues stop at the keyboard. Just make sure to get the right keyboard, sometimes its just as cheap and quicker to get a replacement keyboard from the manufacturer of the laptop or an online laptops parts retailer like Impact Computers then it is to mess around with eBay.
 

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RELEVANCY SCORE 64.4

Hi Gang,
my wife has a Acer 7736Z laptop that the kids got water on/behind the screen leaving a water outline after drying. is there a way to take apart the screen and clean it? or is it now permanent damage?....thanks
 

A:Acer water screen damage

You can clean it if you can get it apart... for a lot of folks, the first one is going to cause some damage as you learn...
But the biggest problem is convincing your spouse you should be allowed to do it.

You remove the keyboard, and other parts... remove the ribbon cable from between the bottom and the screen side,
Then it is a matter of removing the screw covers then the screws... Depending on the laptop model, there can be as few as 9 or as many as 33 screws holding the screen side together... and more to get to the back of the screen in some cases.
Easy enough to clean with a mixture of distilled water and denatured alcohol.
Even putting it back together is not that difficult, until the last part which is the replacement of screw covers. If you have never done it before, and if you do not have a new set of screw covers, the results can be a great deal more ugly than the watermarks in the back.

Shop/search for the replacement screw covers first... once you have those actually in hand, take on the rest. You will need high quality steel long, medium, and short #0 philips screw drivers. Some of the screws are held in with the blue screw sealing compound, so you may need some of that at the end.

First laptop will likely take four hours, if you are good with tools and your hands.
After that, you can do them in 20 to 30 minutes, start to finish.
Newer laptops may have new style connectors and screw covers... I haven't looked at an acer in nearly a year.
&nbs... Read more

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RELEVANCY SCORE 64.4

So a few weeks ago my girlfriend spilled water on her Dell laptop and shorted it out. It became completely non-responsive. Luckily for us, she had the foresight to pay extra for the complete care warranty, (which I argued against, btw) and it covered a free replacement. The new machine even included a DVD drive and a USB floppy, components absent from the original system. So what do I have to complain about? Nothing...almost.

There is some data that I'd like to recover from the old hard drive if possible. Dell sent it back to us, so my question is this: is there ANY possibility whatsoever that plugging the old hard drive into the new machine might damage the new system? If I did this and it messed something up, I would be in the dog house for months. I only want to try if it is risk free. So what's the TSG consensus?
 

A:Solved: Water damage recovery

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RELEVANCY SCORE 64.4

I have a Casio digital camera EZ-277. It was handed down to me. It's not my most prized camera but it was a nice little camera to have.

However, lately in photos I see these awful spots/orbs everywhere.

I've cleaned the lens as much as I can - but they still are there. I am wondering if water seeped in at some point and the damage is internal?
 

A:Solved: Water damage to camera?

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RELEVANCY SCORE 64.4

Can u help me with my water damaged HP I really don't know what to do can u help

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RELEVANCY SCORE 64.4

My computer ,Lenovo idea pad, got Water in it and now the screen is black, no life on the screen, but computer  will come on, but screen is black ,computer screen is no longer working. My warranty expired. Can Lenovo still  fix , repair my computer? What would cost be to repair and where would I need to ship computer? Anyone who can help please respond. Thank you.

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RELEVANCY SCORE 64

Hi all,I have the 5th gen Carbon X1 with integrated LTE / 4G modem. Sometimes when I wake my laptop, I cant connect to the mobile network unless I do a reboot to the machine. I get an error claiming no valid APN is set and I ned to set the APN.Im not 100% sure in under what circumstanses it exactly happens at. I think at least if Im leaving home from ethernet via Thunderbolt 3 dock and I put the computer to sleep. When I wake up the machine and try to connect to the mobile network I get that message and cant connect. After reboot it connects and works fine.There might be more situations when it happens too, but always reboot and it works. I have tried uninstalling the Sierra inf package, reinstal drivers etc, but doesnt seem to help. Also I have tried both options from bios on the automatically choose network when on ethernet (dont remember exactly what it is but anyway).Everyone else has their integrated LTE working?

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RELEVANCY SCORE 64

Hello! Odd warranty situation here. Bought a P50 off of eBay for a good orice. I got it and the speakers and one USB port didn't work. Instead of returning it right away, I decided to have Lenovo repair it since it was under warranty. Had an on-site repair service ticket opened. The part was taking forever to come in so I had them change it to a Depot Repair (canceled the original ticket and opened a new Depot one). It arrived on Friday and I got the email that they received it. I decided to check on it using the EZServ website and I starting getting errors "Ticket number not found." Started a chat and someone said I need to call billing. I called billing and they were closed. Called to have them check the status again and the lady over the phone couldn't find the ticket number either. Has any here had anyone from Lenovo tell them that they need to call the billing department becuase there is a billing issue with the repair? It sounds really odd becuase the machine still has over 900 days left under the warranty. Why would there be a billing issue? I tried calling and they were closed for the day so decided to ask to see what I am going to be up against in the morning

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RELEVANCY SCORE 64

I'm supporting T460s and T560s for my job and in the last month have had 3 battery issues occur out of no where. I'm using Windows 10 64-bit. I'd like to find a solution from the forums or at least a way to find what is causing this so I can plan for other laptops to go bad.  In the last month, I've dealt with 3 Thinkpads that have had a sudden change of heart about finding Battery #2. Nothing special happened. I booted, looked at the system information to see if this one has the specs to setup for a specific user and BAM - "Battery 2 not found". I was really hoping to get this all setup and out to a user who's using a 5 year old laptop.  I've ran Lenovo's System Update; I've updated Windows; I've downloaded the Power Management software from Lenovo yet still this battery is not found. I took it apart to ensure the battery was seated correctly. I re-imaged it from an image from last summer. Nothing.  Are these faulty batteries? Does that battery recall need to be expanded again? Is it the Motherboard? Is this a string of bad luck? How do I identify what the cause is? I refuse to believe this is coincidence. 

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RELEVANCY SCORE 64

Hello
I have spilled water on my laptop then it turn off and I smell something
Afterwards I tried to turn it on but it seems dead
I bought a new motherboard I replaced and then turn it on after few seconds it turn off itself with nothing come on the screen
Please help me what should it do?

Best regards
Saria

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RELEVANCY SCORE 64

Hi, I have an hp pavilion ab053nr that had water spilled on it. After a day of it being off, everything boots but the screen will not turn on. Fan turns on, the boot "beeps" beep, but the screen will not. I suspect the graphics card, but i really have no idea. I am but a poor college student and can't afford to just send it in to hp to fix it.

A:Hp pavilion 15-ab053nr gpu not booting after water damage

Can you get it to display to an external monitor?

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RELEVANCY SCORE 64

Hello -My child vomited over my HP Pavillion laptop - over the power on button and keyboard below it, I was using the compuer at the time and after a 30 seconds an error message (blue screen) come on. Then the laptop shut down. I cleaned it, and let it try in a humid room. The laptop then would not turn on at all, it seemed to be charging normally  the blue light comes on when the power adapter is in. I reasearched what to do next - the advice was to trial using the battery alone, and hey presto for some reason it works but not all the time, it switches on occassionally and works as normal. When I try to just use the power supply it does not swich on at all. Any advice or thoughts as to what it wrong? Thank you 

A:Power button temperamental following water damage

Jay101010 Hello;Allow me to welcome you to the HP forums!I read your post about power button problems after water damage and wanted to help. Wish I had good news for you, but I don't.  You can try following these instructions to see if anything helps:  You Just Spilled Water Or Coffee On Your Laptop - Here's What You Should Do But in the case, which is nearly always, in which nothing there helps, your only real recourse is to take (or send) the laptop to an HP Service Center to have then disassemble it to determine the extend of the water damage and what it will take to restore it to working condition.Here is some information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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RELEVANCY SCORE 64

Hello all,

Really frustrated here, hopefully someone can help me out. I am working on a laptop that was damaged with a big glass of water. Luckily, the laptop was off when the water was spilled, but was turned on about 8 hours later. The laptop had some serious problems, but after a little cleaning, it turns on. Here is my problem.

The AC adapter has a solid green light.
The AC adapter keeps the machine running.
The machine will also run off of the battery by itself.
The AC adapter won't charge the battery.

Also, the laptop won't "recognize" the AC adapter. The screen gets brighter when I plug in the cord like it supposed to, and the laptop runs off the AC, but the power light on the laptop is not lit up. Windows says that the laptop is running of battery. When plugged in, it says there is 3456 hours of time left (Basically infinite), but when I unplug, it says 50 minutes or whatever is left on the battery.

What could be going on?
 

A:Laptop Water Damage Power Issue

bump
 

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RELEVANCY SCORE 64

Hello, I accidently put some water on my Thinkpad T61. It shut off immediately. I disconnect the AC and battery from the laptop, dissasambled the keyboard and touchpad and let it dry. After some hours I put it all back together and could start the laptop and OS without any problems. But I noticed that my laptop is running from battery, instead of AC. I also noticed that the battery is not charging. I removed the battery and tried to start with only AC connected. The thinkpad starts but immediately gives the error message: critical low-battery error and shuts down. Could my AC have been damaged? Any ideas what happened? Thanks  

A:T61 water damage? AC doesn't charge and critical l...

Sounds like you'll need a new motherboard. If you'd like my help sourcing one you're welcome to send me a PM with your model, serial and date code. This must be sent in a private message as forum rules don't allow posting serial numbers, or you could source one yourself. The problem isn't the water itself, it's the minerals in the water and they rarely survive a liquid spill. If you want to try to fix it you can buy or make some pure distilled water (must be pure distilled water, no substitutes will work, then buy or make a steam cleaner so you can blast the motherboard clean with steam and if you are extremely lucky you might get the minerials out of the circuits, but it's more likely that there is perm damage to the charging circuits from when it was powered on, so this is an extreme long shot and I know it sounds insane to fix a water spill with more water, but pure distilled water doesn't conduct, however it's difficult to completely purify water and even a drop of sweat could contaminate the process.  You could also try some commercial electronic cleaning sprays. I can tell you that I did once save a motherboard that had sodapop (coke) spilled on it by distilling some water then using a capichino machine to steam clean it. After than I put it in a hot oven after it was heated and turned off, then let it sit in the hot over to dry. I then put it in a sunny window sill for a couple days where it got hot sunlight and it worked, but an important factor is... Read more

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RELEVANCY SCORE 64

I have a Toshiba Satellite A505-S6960 running Windows 7. Earlier today I spilled water across the keyboard and have been having issues ever since (big surprise). I did not hear any shorting sounds, and until I shut the computer down, windows was running fine.

Now, when I turn on the power it goes directly to the boot menu. From here I am unable to do anything with the built-in keyboard; only the caplocks, escape key, shift key, and numpad enter key work. And these keys all do the same thing: move me down the boot menu list, but I am unable to select an option.

I then tried the following:

1) Removed the keyboard (carefully, following instructions), popped off all the keys and dried and cleaned. No result.
2) Removed the battery for 10 minutes. No result.
3) Hooked up a USB keyboard. This allowed me to select HDD #1 / SSD#1 on the boot menu, but when Windows started to load, the screen froze and the laptop began beeping loudly at regular intervals.

At this point I am freaking out thinking that my hard drive is corrupt. Any suggestions? Would a damaged built-in keyboard cause windows to freeze along with the beeping? Thanks!
 

A:Solved: Toshiba Laptop Water Damage

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