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T570 & fingerprint sensor...

Q: T570 & fingerprint sensor...

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26) sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 200
Preferred Solution: T570 & fingerprint sensor...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 75.6

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 67.6

Brand new, fully updated windows, drivers ect. After a while the fingerprint reader stops working. No fingerprint option at the lock-on screen. After restart it is working again. Any solution?

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RELEVANCY SCORE 66.4

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 66.4

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 65.6

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 65.6

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 65.6

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 65.6

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 65.6

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 65.6

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 65.6

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 65.6

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 65.6

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 65.6

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











Solved!
Go to Solution.

A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 64.8

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

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RELEVANCY SCORE 64.8

Hello there. Can someone please help me in my attempt to get my fingerprint sensor operating correctly. I think I have the drivers, however, there doesn't seem to be any way to launch an install program or setup the sensor for use. Please help...I have heard something about "credentials manager" but I can't find that either and also "protech tools" another file/program I just don't seem to have. Please help ???
 

A:Help w/ fingerprint sensor; HP Compaq 6910p...

When did the problem begin, for you? From the onset, and if your computer is new, I suggest that you call HP.

Did you install OS & software from HP disks, or use HP's system recovery, or a set of HP recovery disks?

What is your firewall?

IBM Thinkpad, now Lenovo Thinkpad laptops with fingerprint sensors failed, 18 months ago, with Zone Alarm. About a yr after switching to XP's FW, the finger print reader stopped working. I called Lenovo. They determined that the reader was working, but the software was not working. They offered advice, which failed. AND, because the problem was software, the problem did not warrant a visit by an IBM / Lenovo tech.

You are not alone. Hopefully, this HP forum will help you.
http://h20000.www2.hp.com/bizsuppor...957&prodSeriesId=3357377&tx=6910p fingerprint

RF123
 

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RELEVANCY SCORE 64.8

 Hello, I have recently purchased a HP ProBook 450 G2 with Windows 8.1 being preinstalled and the possibility to install Windows 10. So I did, but shortly after the installation has finished I realized that the login with fingerprint, respectively the fingerprint function in general, does not work anymore with Windows 10 so this function which I actually paid for became useless.I tried installing HP ProtectTools etc.. but I couldn't find anything for my Notebook model. Also my hotkey for birightness and mute key are not working, i have download the drivers and it aint works.Sometimes i face no voice when i plug headphones. Also i sometimes face that my system shows some graphical lines when i turn my sytems that seems LCD issue, dont know why i am facing these issues with windows 10. When i connect my phone to the USB port, and the lid put down after sometime it aint strat my laptop. Then i have to remove and plug again the battery to start work. Is anyone having the same problem with this model, or is there any solution? Please help  

A:HP Probook 450 Fingerprint Sensor with Windows 10

hey having exactly the same problems, since i upgraded to win 10

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RELEVANCY SCORE 64.8

I've Tecra M5 with Windows 7, and I'm trying to set fingerprint software (protector suite QL) but old version is not compatible and new (taken from Toshibas site) don't work. It just says "cannot find fingerprint sensor device code 0xe7210005". hardware is integrated.

In system is unknown device ACPI\TOA620A but it can't be updated. Windows don't find drivers and loaded packet (driver_fingerprint_upek_TC00237700A) or (2.19C_package) has no driver that would fit?

A:Tecra M5 - Cannot find fingerprint sensor

Hi karikana,

Have you removed the old version of fingerprint software before you installed the new version? Remove it in control panel > uninstall programs and remove the software before you install the new one. Also use a registry cleaner like Ccleaner to clean the registry.

Does fingerprint work with preinstalled OS from Toshiba?

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RELEVANCY SCORE 64.8

I'm currently using the M/S Keyboard with fingerprint sensor, however, it does't 'come alive' during the boot process until the welcome screen comes on. I cannot access my bios nor type any commands during boot up.

Has anyone had any experience with this keyboard? If that's just what it does, I'll replace.
 

A:Microsoft keyboard with fingerprint sensor

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RELEVANCY SCORE 64.8

I have two week old X1 Yoga (20FQ) and the fingerprint sensor seems to work very unstable. It worked fine for a while and and suddenly in Windows 10 login it didn't work at all. It seems to read multiple times as when I put my finger close to sensor it immediately gives "Too many failed attempts" message and asks to login with PIN-code. I removed the device and re-installed the latest drivers from Lenovo support page and it worked again for two days. And now again I cannot login using fingerprint sensor. As the issue was resolved for couple of days with reinstalling the device, it might not be a HW-issue. Is there any good diagnostic tools available or is there a place to change the sensitivity of the sensor? Many thanks in advance for all the help!

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RELEVANCY SCORE 64.8

Hello I recently installed Ubuntu 16.10 on my HP ENVY K212ne and I want to use it as default.( my previuos OS was Win10)I will get this output with "lsusb" command in terminal : Bus 001 Device 002: ID 8087:8001 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubBus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hubBus 002 Device 005: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth DeviceBus 002 Device 004: ID 138a:0050 Validity Sensors, Inc. Swipe Fingerprint SensorBus 002 Device 003: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) WebcamBus 002 Device 002: ID 3938:1080 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubwhich means that my fingerprint sensor ID is : 138a:0050I tried to use fingerprint sensor , so I searched on the net and found two applications named "fprint" and "Fingerprint GUI" . But my sensor couldn't find  in "Supported readers" :Fingerprint GUI at Launchpad & fprint at Launchpad.How can I find fingerprint sensor drivers ?I should mention that when I bought this laptop , Ubuntu was installed on it as default (but I don't know which version) .

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RELEVANCY SCORE 64.8

HI BRO...MY LAPTOP IS ... Laptop-hp dv6 2005ax ..IT HAS FINGER SENCOR BUT IT IS NOT WORKING..I REINSTALD IY ..THOUGH IT IS NOT WORKING PLS SUGGEST ME ANY IDEA IF U HAV...WAITING FOR A REPLY...

A:Fingerprint sensor not working on laptop

  
Quote: Originally Posted by manasthehunck


HI BRO...MY LAPTOP IS ... Laptop-hp dv6 2005ax ..IT HAS FINGER SENCOR BUT IT IS NOT WORKING..I REINSTALD IY ..THOUGH IT IS NOT WORKING PLS SUGGEST ME ANY IDEA IF U HAV...WAITING FOR A REPLY...


Hello Welcome to SF,

Go over here and download the drivers for it see whether it works HP Pavilion dv6-2005ax Entertainment Notebook PC

Hope this helps,
Captain

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RELEVANCY SCORE 64.8

I got an acer travelmate 6465WLMi running 64-bit Windows 7 and after some digging around I managed to get the smartcard and 4 in 1 cardreader to work with drivers from a different travelmate.
Only problem I have now is that I can't find any 64-bit drivers for the fingerprint sensor. When I went to check the first time device manager showed it as an SMSC fingerprint sensor but checking their site didn't help at all, does anyone know a working driver?

*edit*
minor update :
http://www.authentec.com/win7beta64.cfm didn't work although one site mentioned they're used in acer laptops...guess not in mine

A:Travelmate 6465 - fingerprint sensor

Hi Smashy,

Give this a try. Not sure whether it will work, but it's worth a try.

AcerPanAm.com

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RELEVANCY SCORE 64.8

I am using Windows 10 on a laptop hp 4540s. Fingerprint sensor worked properly, but today suddenly stopped working. Even in the device manager will not be displayed. Please help me

A:Windows 10 fingerprint sensor problem

Hi @Meysam98?,  You may try to install below-mentioned driver: Validity Fingerprint Sensor Driver http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_125839_1&swEnvOid=415...  I hope that answers your question.  I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

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RELEVANCY SCORE 64.8

Is it possible to use Fingerprint sign in on my pc?If yes then pls give me solution.Thanks.

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RELEVANCY SCORE 64.8

Hi, I just did the July update for my t470s, and now my fingerprint sensor has completely stopped working. The light doesn't come on, and it's not recognized in Windows. I do have 2 devices not working in Device Manager now. UCSI USB Connection Manager, and USB xHCI Compliant Host Controller. They both say that Windows cannot verify the digital signatures. What should I do? Thanks,

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RELEVANCY SCORE 64.8

sir/mam i download and install the Validity Fingerprint Sensor Driver2.1.0.2 Rev. A from your website File name:sp45217.exeafter installation it says you have to restart your computer then doesn't happen any thingplease tell me what to do 

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RELEVANCY SCORE 64.8

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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RELEVANCY SCORE 64.8

When ever i lunch my fingerprint software, it shows an error that fingerprint sensor not ditected, ensure to configure it properly. please how should i go about this???

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RELEVANCY SCORE 64

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 64

I have a thinkpad W541 - 20EF0002AD the left touchpad button stopped popping back up so i went to a service center since its still under warranty  and had the touch pad replaced.when I got my laptop back the fingerprint sensor wasnt working. brought it back to teh service center and they started guessing what the cause might be. appearntly when the changed the touch pad it was the full top bezel which includes the touchpad, fingerprint reader and even power button so they sugested the remove the touch pad from the new bezel and place it on the old one that wy i have the old working fingerprint reader and the new touchpad, issue still remains after a few more guesses with no solution i took my laptop and attempted to resolve the issue on my own and so far no solution i have tried the following- deleted the old driver an reinstalling it but since the device isnt showing the the device manager and no grayed out or yellow exclamation devices exist i had to look throught the hidden fevices and found the biometric sensor hidde since it dosent seem to be connected and unistalled it alongwith the driver.- updated the bios and whatever other drivers were outdated in teh system- deleted the usb serial bus controllers and reinstalled them in hopes it would see it again- went into the bios and tried to change the fingerprint reader settings, when atempting to reset thefingerprint data in the bios it says "system notice: no fingerprint reader attached"- opened the devi... Read more

A:Fingerprint sensor is not detected after touchpad replacement

There is a cable and 2 pinch connectors for the fingerprint.  That would be my guess

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RELEVANCY SCORE 64

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























Capture_2.PNG ?17 KB

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RELEVANCY SCORE 64

hello !

my 'problem':

on my portege (r700-174) i run a win7 (which was preinstalled on that notebook), a win 8.1. and for some tests the win10 technical preview

all the Systems are protected via Password and Fingerprints.

also the win10 test-System (to test fingerprint-Utility within win10)

now i deleted an old build of win10 and made a clean install with the latest build

unfortunately i forgort to unregister the Fingerprint i had registerd with that old win10 - so now this finger can not be used
to be registerd for the new win10 (or any other System)

my question

is there any possibility to completely reset (delete all Fingerprints for all Systems) the fingerprintscanner out from one of my running Systems or to unregister the
Fingerprint for that system, that does not longer exist on my portege ?

thanks for any hints

Kurt

A:How to reset fingerprint sensor on Portege R700-174?

The fingerprints are stored on the fingerprint sensor and you will need to follow the instructions in this Toshiba document to remove your fingerprint scans.
http://www.mytoshiba.com.au/support/items/faq/386

In case this procedure would not work, only Toshiba authorized service provider would be able to erase users fingerprint related privacy information on the fingerprint sensor flash.

See also other thread:
https://forum.toshiba.eu/showthread.php?75917

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RELEVANCY SCORE 64

I bought a new E5470 for a work laptop.  When initially received I set up a local account before connecting to our company domain.
My fingerprint has been associated with the local account, and so cannot be used with the account on the domain.  How to I reset / disassociate my print from the local account and reassign it to the domain account?

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RELEVANCY SCORE 64

Hello,

I just got a Tecra A7 PTA71E-07600UIT that does have a fingerprint sensor (I've attached a picture of it), I have installed the corresponding software offered by the Toshiba support page. However, when I open the program, it says that no fingerprint sensor was found, that I should connect one via USB. My question is: Has this model the FP sensor or not? If not, why it has the square for it (as you can see in the picture)? Thank you very much in advance.

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RELEVANCY SCORE 64

Hello, I have an x270 and when searching for drivers on the lenovo driver page, I cannot locate a fingerprint sensor driver at all. Can anyone point me to this driver? There is a common driver which is for all previous x series, does not include x270.  Here are the hardware ID for the two missing devices: I believe this is a synaptics fingerprint driverUSB\VID_138A&PID_0097&REV_0164I believe this is an Intel Driver:ACPI\VEN_INT&DEV_0E0C


























unidentified driver.jpg ?148 KB

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RELEVANCY SCORE 64

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 64

Hi, I have a new T560 and have found that sometimes the fingerprint sensor stops working when the laptop awakes from sleep. The fingerprint sensor will work as expected once the laptop has been restarted. Windows 10Have run an update for latest drivers using Lenovo Companion.  

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RELEVANCY SCORE 64

I have installed HP Protect Tools (latest version from the website) and it doesn't allow me to enroll my fingers. Windows recognises the sensor and says it's working OK, but when I click on Credential Manager in the Security Manager dashboard I only see Windows Password, Sparekey (both of which I have set up OK), bluetooth and PIN.In the admin console I click on Credentials and it shows me an oprtion to "Configure the use of the fingerprint reader" and allows me to set min and max enrolled fingers as well as the sensitivity.However, when I look at my user's Summary pane, Windows password and SpareKey are enabled and green and all the others are grey  with a tilde in a circle (~).Under Authentication I see Fingerprints in the list for both Admins and Users in both Logon Policy and Session Policy panes.Does this mean my reader isn't working? I tried it in the BIOS and it produced a result (which I didn't use).I have also reset it on boot in the BIOS (twice) and that didn't change anything.My driver is the Synaptics FP Sensors v 4.5.307.0 (27/May/2015) the latest on the website.How do I get the sensor to show up in my "Manage your Credentials" window so I can enroll my fingers? 

A:Fingerprint sensor not recognised by HP Protect Tools

Hello in bios check if fingerprint is enabled. Bios --> Security--> Fingerprint-->enable then install the fingerprint drivers. Use client security manager to enroll the fingerprint on your unit.   #hpexperday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 64

After upgrading my OS from Win7 to Win 10, Authentec Fingerprint sensor stopped working after few days. I tried Reinstalling the driver, but that doesn't work.  Is there an updated driver that would work?

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RELEVANCY SCORE 64

I recently acquired a new E560 with win 7 and have a problem with the Fingerprint sensor. Intitially the FP sensor worked.  After loading finger prints I experienced an unexpected shut down (closed lid) and since then  the senor is not detected.  In the device manager the synatics sensor has no indiaction of a problem in the Biometrics (WBF) PID (0011) of the device mgr. and when the properties are checked it indicates it is working properly.?  Driver versions 4.5.266.0 dtd 7/21/14 and 4.5.327.0 dated 12/2/15 did not work.  I disabled the FP sensor in the BIOS and then reenabled observing no change.  I still get the "sensor not detected please ensure the FPS is properly configured"error message despite the Device Manager indicatingthe senor to properly working . ?  I have uninstalled and reinstalled the sensor itsself and the FP software with  no change. Any suggestions?

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RELEVANCY SCORE 64

I really want to use the fingerprint reader on the HP Probook 430 G2, which is a Validity VFS495.The default wat is to use HP's security software, which I don't want to use.Another option would be to use Windows 8.1's built in "Biometrics" feature, but it's not enabled for some reason.Some reading into the issue told me that I need to install a "Windows Biometric Framework" enabled driver, but I couldn't find a working driver for the VFS495.It was suggested on multiple forums to download and use the driver from "http://www.validityinc.com/software/hp/wbf.php", but that link seems to be dead.Is there any other solution that would allow me to use the fingerprint reader without HP's software, or perhaps does anyone have a mirror to Validity's WBF driver?Thank you,-Elad











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A:Validity Fingerprint Sensor WBF drivers (without HP software...

After much research, I finally found a solution.The Dell E5440 uses the same sensor, but a newer driver that's WBF compatible.I installed Dell's driver and everything works fine now - the fingerprint sensor is detected by the operating system's native security features without any HP software neccesary.The link to Dell's driver, to anyone interested, is here.

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RELEVANCY SCORE 64

I recently got a Dell XPS 13 9360 with a fingerprint reader. It works great, but the laptop needs to be on to work. Under power management for the fingerprint sensor in device manager, I noticed a little check-box labeled "Allow this device to wake up the computer." The box is greyed out, and I can't click it. Is there a workaround or way to make this box clickable?

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RELEVANCY SCORE 64

Dear All, I am coming to you today as I already tried many (maybe all) of the suggested solutions posted on this forum.Unfortunately, I never managed to get a proper, working install. After updating to windows 10 (Auto update from windows - Online) the Validity Fingerprint Sensor (VFS451) just stopped working. When trying to uninstall VFS driver using device manager, the biometric will dissapear from the device list. After restarting, the biometric will show the Validity sensor as if nothing happened, same driver version (2.3.0.0) and same driver details???. Tried updating, manually uninstalling, third party drivers (Lenovo) etc... without success. I never got to the point where Windows Hello would show up and let me configure the sensor.Hope someone has a solution, at least to uninstall the driver as it seems to be the main problem. Many thanks in advance for your time and advice. Olivier











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A:Validity Fingerprint Sensor and windows 10: Not working

Olivier i see did not work Check your windows 10 Features for the Framework installation Update the Frameworks Install the HP ProtectTools Security Manager ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe 

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RELEVANCY SCORE 64

Hi,
 
I have a new T560 and have found that sometimes the fingerprint sensor stops working when the laptop awakes from sleep. The fingerprint sensor will work as expected once the laptop has been restarted.
 
Windows 10
Have run an update for latest drivers using Lenovo Companion.
 
 
Moderator comment: Model added to subject for clarity.

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