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Lenovo Yoga 710-11 Out of Warranty Repair Options

Q: Lenovo Yoga 710-11 Out of Warranty Repair Options

Having continuing problems with the Yoga 710-11 that is now out of warranty. Techical support advises that I must seek service from a local vendor/service location and the machine can no longer be returned to a Lenovo Depot Repair Center. I have spoken to a local vendor who said he would be able to have it serviced by Lenovo. Is that my only option for repair service at this time? Seems strange that I can not deal with the Lenovo Depot Repair Center as I have in the past with or with the warranty. Not really the type of service I expected from a former IBM Company.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 710-11 Out of Warranty Repair Options

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RELEVANCY SCORE 86.4

I am writing this message in order to inform the Lenovo English Community about Lenovo Turkey's unjust and unlawful policies that neglect customer satisfaction and violate Turkish Consumer Rights Law. 3 weeks ago, I bought a brand new Lenovo Yoga 720, with the financial support of my university's scientific research projects office. But, once I opened the original case of my brand new laptop, I realized that there is a tiny crack on the bottom-left end of the LCD beneath the touch screen (see the attached picture). Afterwards, I contacted Lenovo Turkey Customer Service, and sent my laptop to them for free service. After initial inspection, however, they asked me to pay 1.092,92 TRY (approximately $290) for repair service. I told them that they can not ask for money for this service, because it is a defective good and according to national conumer rights law they  (as the producer/exporter of the good) are obliged to replace the defective good or repair it for free.  In response, they unlawfully denied my demands and claimed that the crack is a result of user error. But when I asked them to prove their claim, they couldn't. Because, as you my guess, there is no trace of damage or usage on the laptop that may have caused such crack! Although I sent my complaints to Lenovo Turkey by both e-mail and post, they did not reply. Now, I will use my legal rights before Turkish authorities to claim a replace or free repair serv... Read more

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RELEVANCY SCORE 70

Hello All,  I wonder if anyone had any problems with NBD type warranty repairs? Long story short, one of our Thinkpads decided to fail, it has been raised with Lenovo Thinkpad service team, and diagnosed as faulty system board. As unit was still covered under NBD warranty, engineer request has been processed, and all nessesary parts dispatched so unit can be repaired. Unfortunately, 3 attempts to get engineer in has been done, and he did not showed up even once to repair unit! Now, case has been escallated to Complains team, yet no one even tried to contact me in order to get this issue resolved... Is there direct line to someone in complains department? That whole situation is completly unacceptable and there seems to be no one capable of resolving this issue. Can someone advise? Service case number 4054M8M, escallation number 01468014.  Best regardsPiotr Skrzypczyk

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RELEVANCY SCORE 68.4

Exactly as the title says. I can't access the SN via Windows and there isn't (maybe wasn't) a sticker on the outside. Is the SN recorded anywhere inside the case?

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RELEVANCY SCORE 68.4

It all happens in Poland, but I am curious as to how customers are treated by Lenovo in other countries.  The story in short: An E31-70 laptop bought 5 July 2017, end of June - does not open due to broken hinge. the shop/service where I have bought the laptop contacts the customer support only to get back reply that I must have act with undue force thus the problem. But there are no traces of "undue force" treatment to the exterior, so upon pointing that out the support changes the tune and says that it is a "secondary failure" not under the warrranty because I should have reported immediately after the first signs that something is wrong. Since the first sign was that day, this is BS, again I point it out but unfortunately in their third communication Lenovo ultimately refuses to repair under warranty. Since I had to open the laptop pretty soon having data on hard disk which I had to access (work deadline), I decided to have my service conduct the repairs and contacted the customer rights advisor. According to her instructions I sent a request for reimbursement after having received the invoice. Lenovo refused again. So I am forced to enter judicial proceedings. I have heard that Lenovo does not try to escape responsibility for shoddy products in such blatant way in other countries. If anyone from the Lenovo is reading this sad story, I would be interested to hear their opinion...Z... Read more

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RELEVANCY SCORE 67.6

My Lenovo Y700 is dead just passed warranty. I am wondering where I can send to have it repaired. Thanks,

A:Lenovo Y700 where to send for repair after expired warranty

Hi MikeY700,
 
Welcome to the Community Forums.
 
Here is the article guide for locating a service center:
 
How to Locate a Repair Center or Service Provider 
 
You can also review similar discussion here that can also get you options. Basically, the closest trusted service centers in your area can help as well as company/ campus IT department.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 67.6

I bought a Lenovo Flex 5 14" and at first really enjoyed the product, but it quickly had screen flickering issues. Thankfully, it was still in warranty, so I shipped it back and the LCD was replaced. However, the testing must not have been very rigorous at all because after a while, it still has the same flickering issue. The root cause analysis was incomplete, the problem was not completely fixed, and now my device is out of warranty. I tried to contact Lenovo months back, but because my device was out of warranty, I couldn't get through. Now I really need to use this laptop again and it is basically useless without an external monitor. I am very disatisfied with the level of service received.

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RELEVANCY SCORE 66.8

My X1 Carbon 5 Gen was bought about two weeks. After one week, it has found Lib Switch problem with blank screen. I reported to Sydney Services Centre for warranty repair. They sent the Field Technician onsite to repair the X1 Carbon. Without any diagnostic, the Technician roughly peeled off the Bezel  of the LCD FRU  and then replaced the Glass of the LCD., The Lib Switch problem did not solve, but the LCD FRU (Assembly Panel) is damaged without loosen Bezel. I asked the Technician why he damaged the LCD FRU instead of replacing the whole FRU (thus, my orginial LCD FRU can be recoverable). He admitted that it is very unprofessional, but he just carried out the instruction order from Sydney Services Centre. I can complain to Sydney Service Centre as he cannot do anything to recover the original fitting of the LCD FRU. I call Sydney Service Centre requesting the replacement of the damaged LCD FRU. Their reply is that the Technician suggest just replacement of the Bezel sheet with his manual fitting. I will not accept my new X1 Carbon?s LCD FRU being damaged and remediated with manual fitting. It is very unprofessional that the replacement is not the whole LCD FRU, and damage my original LCD FRU for glass replacement. I am going to lodge the complaint against Sydney Services through ACCC if they refuse to recover my LCD FRU with new LCD FRU.

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RELEVANCY SCORE 66.8

Is a hinge failure and screen damage resulting from the faulty hinge covered under the standard limited warranty? It seems like it counts as "customer induced damage" according to other people's experiences, but I would think that if a failure occurs with normal use of the product, it should be covered.

A:Lenovo Yoga 710 Limited Warranty Clarification

Did you tried to flash or something related to that?

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RELEVANCY SCORE 66.4

My Lenovo ThinkPad X1 Carbon stopped charging a few weeks ago, so I shipped it to Lenovo for repair under the 1 year limited warranty. I called today to check in on the status, and was surprised to hear that Lenovo is considering this a "billable repair" due to damage to the port from force insert. This seems unfair--wouldn't forced insert on a charging port indiciate a problem with the port in the first place? Has anyone had this experience before? If so, I would appreciate any advice on how to convince Lenovo that they really should do the right thing and repair my faulty hardware. This seems like a convenient "out" for Lenovo to not have to do repairs they should really have to do. Thanks for the help. Nick

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RELEVANCY SCORE 66

My Yoga 720 15.6? 4K just developed the black line issue on the top right of the screen, and my warranty is expired. Is there any known fixes for this? 

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RELEVANCY SCORE 65.2

I've been trying to reach Lenovo customer support through phone number but nothing is working. I keep getting a dial tone and then call is hung up automatically (really frustrated how they don't even have an email address). Since I just dropped my laptop and the parts that was bent are FRUs only, I was wondering if Lenovo will still take mine in out-of-warranty (it expires on 11/28/18). Although only the two corners of the keyboard are bent, they're pretty noticeable and I'm fine with paying for repairs as long as it's reasonable. Thanks guys!

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RELEVANCY SCORE 65.2

I just got my x1 yoga 4th gen today and the top speakers don't work. I called tech support. I got tranferred 3 times and was on the phone for 1  1/2 hours. The second person I spoke to told me that if it is a software problem it isn't under warranty. I told her if everything isn't under warranty on the first day I get it I will send it back. They then tried to talk me into sending it to a lenovo repair shop for repairs. I told them I  just got it today and I am not sending it to a repair shop. Then they tell me I only have 21 days from the time I get it to return it. I again told them I just got it today. Finally they said they can send me a new computer and then I can send this one back. If I do agree to a new one is my 21 day time frame to return it still ticking? What if the second one doesn't work? Lenovo seems very difficult to work with.  How in the world would anything about a new computer not be under warranty on the first day?. Any suggestions? As much trouble as I have had today I am afraid to deal with Lenovo. This computer cost to much money to not be under warranty.  As far as the speakers are concerned I tried to update the drivers and that didn't help. Has anyone else had speaker issues? 

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RELEVANCY SCORE 64.4

I bought Lenovo YOGA 51014IKB a while back and when I turn it on I need to wait for 15 minute to use it smoothly and the screen blinks and go black or negative picture from time to time and I don't know why  I send it to the company and told them the problem ..they changed the HD and told me there isn't a thing wrong with the screen that did not solve any of the problems above that did not solve any of the problems above and when I decided to send back again the screen got a crack on it ..it's superfacial and the touch and the display aren't affected but I worry that they will refuse to take it and say that the problem from the crack and not before  so my questions are : 1- what causes the slow startup and the blinking screen? 2- what are the solutions? 3- am I still covered by the warranty or not? and thank you 

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RELEVANCY SCORE 62.8

I'm pretty serious about buying a Yoga 920, based on the (mostly) good reviews I've seen for it. However, one of the things that encouraged me to really dig this model were the color options for the case. Silly? Maybe a little, since it doesn't affect the machine's operations in the slightest, but I figure when I'm investing that much in a piece of tech, I should be able to somewhat be able to customize the color if they advertise being able to do so. In all of the promotional materials, they list 3 color options: silver, bronze, & copper. Now, I can find the first two on the Lenovo website - however, the bronze is only for the MOST expensive/tricked out version. The copper isn't even mentioned, even though there's a picture on the Yoga 920 product page showing it. There was no mention of certain colors being premium - so...... Why can't I get a bronze/copper Yoga 920 with any configuration LESS than 1 TB of storage and without the UHD screen? I'm wanting to get the more mid-level option, 8gb mem/512gb storage, and the FHD (for battery conservation purposes, and I just don't need the UHD). I've seen the lowest level configurations on Amazon & elsewhere in the bronze color, but the copper doesn't even seem to exist. What's up with that?

A:Color options for new Yoga 920 on Lenovo website?

I encountered the same frustration. I have been stalking this model for months and for what it's worth all of these colors were available the first week the laptop came out. You had the ability to choose your color and customize the CPU/memory/drive just as you can on other sites. I am mentioning this in hopes that they come back at some point. I was stuck on that bronze color and was able to find that color with the upgraded I7 processor at BestBuy. I purchased about a week ago and have been overall pretty happy with the laptop.

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RELEVANCY SCORE 62.4

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 60.8

Hello,  I have purchased the  Lenovo Yoga 720 laptop two months ago.  Unfortunately, it got slipped and there is a crack across the screen. And the touch screen stopped working. Could you please tell me the approximate repair cost for this?

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RELEVANCY SCORE 60.8

I sent my lenovo Yoga in for a repair that was covered under warranty. A row of keys stopped working only a month after purchasing it. I sent the laptop off on december 21st. After the repair depot received the laptop I was told the corner of the casing was bent and the screen is now lifted from the machine. This damage was caused in shipping and I sent the repair rep pictures of my machine prior to shipping. I was only met with comments that my pictures were not taken at the exact same angle as theirs. I wish I would have requested a picture of the box they received my computer in. My case has been escalated but even after contacting the escalation rep and showing them my pictures I have not gotten any response from them in almost a month. I'm an engineering student and its now a month into the semester. Not having my laptop has been making my life at school much more difficult. My only question is that are all of the lenovo employees trained to distrust the customer regardless of the situation? Even the escalation rep tried to tell me that my screen looked scratched when it was obviously my desktop background. I even sent them a copy of that and never received a reply. Could I please get in touch with someone to get this process over with so I can get my laptop back as soon as possible? I would also like to add that you should insure your packages to prevent this from happening to other customers in the future, or atleast give the customer an oppurtunity to pay extra for it... Read more

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RELEVANCY SCORE 60.4

A silicon bead got struck inside the audio jack of my brand new Yoga 720 15.6" laptop. I tried every method to get it out but situation is worsening. I also run a hardware dignosis on lenovo website and it shows failed result for audio controller, may be because while trying to get the bead out I might have pulled a metal wire or something. Does anyone have a soltution to the problem. How much will it cost me to get it repaired at lenovo service centre since they are not disclosing the price till they do the dignosis of the laptop. Also to replace the audio jack, do they replace the entire motherboard for yoga laptops?  I have also attached the image of the port. Any help or solution will be appriciated


























WhatsApp_Image_2017-09-14_at_7_59_01_PM.jpg ?118 KB

A:Lenovo Yoga Audio Jack Repair

Sorry, but on that model, the audio connector is part of the motherboard.  It is soldered and not plugged into anything.  If the jack is broken the fix would be a motherboard replacement.

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RELEVANCY SCORE 60.4

I recieved this laptop for Christmas last year as a gift from my mother. Everything was working fine and the laptop was basically everything I had ever asked for (and more). I kept it on, only closed because I didn't like turning it back on. Everything was going well up until today. My laptop started working slowly and nothing was really loading properly. I shut it down by holding down the power button and restarting it that way. It went to a black screen then it had the Lenovo logo on it and then it said Preparing Automatic Repair. I repeated the process a few times before just leaving my laptop off for a while. I just now turned it back on and it went to the repair screen and now its on the Diagnosing your PC screen. If there is any way I can get around the loop without returning the laptop or resetting the whole thing - I have a lot of stuff on there that I can't lose - I would love to know!! Any advice is greatly apprecated!! 

A:Lenovo Yoga 2 11 Stuck in Auto Repair

Did you ever find a solution?

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RELEVANCY SCORE 59.2

Hi! I have really stupid situation. I have returned my laptop to lenovo dealer three times. 1. replaced Touchpad and WiFi adapter. 2. Motherboard & Wifi antenna. 3. Service dealer said that it is all correct and need reinsatll windows OS. But I have 7 days remaining warranty,  thats why they canceled repair. Problem is same: KERNEL POWER 41 critical error. As I know it is motherboard defect. It causes laptop shutting down! I happens ~ in month. What can I do? can my laptop pich up for repair/replace/refund from main Europe dealer?Laptop bought in Germany. Im from Latvia. both are EU countries. Also I have bought extra 2 year warranty which also not activated ( very disappointed with Yoga 900s laptop. 

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RELEVANCY SCORE 59.2

Hi all. I purchased Lenovo Yoga 920 Glass Edition from Lenovo Web Store on September 13, 2018. The notebook was delivered to me on September 21, 2018 in Chicago. I bought the highest configuration available for this IdeaPad i.e. 4K display, 16GB RAM, 1TB SSD. During the initial three weeks of usage, I have experienced "blue screen" error crash while working in Windows on several occasions. On October 16, 2018 after yet another blue screen error crash, the system completely failed and I could have never used the notebook again ever since. It seems that there was a complete SSD failure since no SSD was detected by BIOS and Lenovo Windows Recovery Key did not help either. Finally, I run a hardware scan that showed all components passed the test, except the SSD, which was not even scanned since it was not recognized as existing at all. The conclusion is very likely that my 1TB SSD died after only three weeks of usage. Having said the above, I am unable to use my US$2k worth notebook ever since mid-October last year. The trouble is that I live in Montenegro (Europe) and this notebook is under Continental warranty, meaning that it can be repaired only int the US or Canada. I have asked Lenovo to make exception and allow their local authorized repair center in Montenegro do the repair, but that was refused under the excuse that some parts may be unavailable since the notebook was assembled in the US. I doubt that this would be a problem since ... Read more

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RELEVANCY SCORE 58.8

We always look to use our money in safe mode, in this topic digilatest.com can help you to save your money by prolonging your Lenovo product life by extending warranty period with an warranty plan. its provide benefits when your device ever breaks down after the Lenovo warranty expires, your have to spend some money to make repair. Now easy to extend or renew your product warranty period.  Instead we are recommend you to buy Lenovo warranty extended warranty plan,  its starts immediately after your product warranty expires and covers all the defects and malfunctions that comes by lenovo service centre. And it will in cheap price nearly 1000 INR to extend your product warranty. Repair will done with Lenovo service centres and Free pick and drop ( door delivery) and also can get replacement guarantee. All this will be done in fraction of days.  

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RELEVANCY SCORE 58.8

Here can check your Lenovo product warranty in simple and with latest techniques:The first thing you have to do is registration with lenovo website by filling with your personal data and purchase details like serial number and purchased date.Once that is done, you can begin creating a best service request. It will be keep you in safe mode to your product and money if your product suffers from any software problem it will keep you repair in free of cost under warranty period, this registration process can help you to check  your product warranty status.

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RELEVANCY SCORE 56

I refer to another similar complain post, I just met a similar problem with lenovo bad screen quality and poor customer service. I bought Thinkpad T580 laptop last year and used in a  normal  environment (always on the desk in my home). One day I found there is a 2x2cm light/white spot on the screen bottom area, which can only be observed when the screen background is in white color. Lenovo told me that it's cased by outside pressure  and they are not covering my screen replacement  under warranty. I own another thinkpad x260 which use in my daily and oversea business travel for over three years and everything is still fine. That's why I purchase T580 for my home use. It is disppointing  that Lenovo can  not  stand behind their product and stand behind their promise to customers (warranty).  Lenovo advertises the Thinkpad T580 as following on their webside: "We test ThinkPads against 12 military-grade requirements and more than 200 quality checks to ensure they run in extreme conditions. From the arctic wilderness to desert dust storms, from zero-gravity to spills and drops, you can trust your T Series device to handle whatever life throws your way." I disgree with their statement and  not going to pay ~$295 parts+ ~30 labour total around 325 to fix my screen. Very disapointed with Lenovo quality and customer service, I won't consider Lenovo again if there is another choice.

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RELEVANCY SCORE 54.4

I have a Packard Bell easynote (TM98-GN-030UK), and have had it since Christmas.

On Wednesday, it failed to startup, flashing a quick blue screen and then immediately rebooting. Therefore I cannot get information from the blue screen.
The startup repair option goes to a default blue screen with green nature-y bits. It loads no options, even if I leave it for an hour.

I have tried the system repair disk. It goes to the same background, asks for my language/keyboard settings, and then when I click 'next' again does nothing.

So, I cannot access any kind of repair or restore options as neither does anything beyond show me the default background.
Thanks,
Alsvid

A:Both Startup Repair and System Repair Disc just go to blue backgrounds - no options given!

Have you read the...PB documentation on using these disks?

http://il.packardbell.com/pb/en/IL/content/download

Louis

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RELEVANCY SCORE 54.4

When there is a failure to boot there can be many error codes.
For windows 7 professional using a windows 7 iso > command prompt > Administrator X:\Windows\system32\cmd.exe
This command can be ran:  sfc /scannow /offbootdir=d:\ /offwindir=d:\windows
1) how do you determine the applicable drive letter?
a) would you run bootrec /scanos ?
b) would you run bcdedit /enum all  ?
c) would you run bcdedit | find "osdevice"
d) diskpart > list disk > list volume > dir c: > dir d: > dir e: etc.
Which of the above can and cannot be run depending on the error message?
2) if you run the command and it indicates that it found corruption and was not able to fix all of it what are the next options?
a) don't all of the dism commands fail to work in a windows RE?
3) There is a command attrib c:\boot/bcd -h -r -s    what do each of the letters mean?  when do you need to use this command?
4) If the failure to boot windows indicates that a critical file is missing that ends in .sys or ends in .dll does that alter the method for troubleshooting?  
a) do you specifically look for a replacement file?
b) if so how would you replace a specific file in the windows RE using command prompt?
c) if you do not look for the specific file is the error indicating that it is a failure to boot and it needs fixmbr, fixboot, bootrec /rebuild?
d) or if you do not look for the specific file is the error indicating that it can ... Read more

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RELEVANCY SCORE 54

Created it with no problems, apparently at least. My BIOS is set to boot from CD drive...so why won't my machine boot from the system repair disk? There were no errors when disk was created. My machine just boots to windows.

Anyone else experience this with Win 7 Professional?

Any tips?

A:System Repair Disk not booting into repair options

You can also access the Repair console by booting into the Installer, or using f8 at bootup if you have the 100mb boot/repair partition installed along with Win7.

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RELEVANCY SCORE 54

I have tried a number of times to reboot and followed instructions on how to turn off the PC 3 times and a repair windows but no luck.

The PC does not want to end this loop.  Any suggestions on how to get my machine to at least get me to the blue AUTOMATIC REPAIR window.

A:Preparing Automatic Repair loop does not end and take me to any repair options

HGS Dell owner,How to resolve the Windows 10 Infinite Boot Loop ProblemWindows 10 has been seen to stick in a infinite loading Windows. To resolve this problem please follow these steps:1.Hold the FN (Function key) down while powering on the system. 2.Still holding the FN key, start tapping the Windows key to bypass the issue 3.This should bring up the login screen

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RELEVANCY SCORE 53.2

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 53.2

I'm running the latest version of Windows 10 (Anniversary Update - Build 14393.693) clean installed on  a Yoga 2 Pro (20266 / 80AY) BIOS 76CN43WW. The "Lenovo Yoga  Mode Control" version 2.0.0.9 (ymc.exe) has consistently crashed every day for the last few months. Crash reports are logged. Are there any plans to fix this issue any time soon? Best Regards,

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RELEVANCY SCORE 52.8

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 52

So a few months ago i bought a used lenovo P50. 32 gigs of ram, 6820hq, Quadro M2000M. I'm using it as a daily workstation. I payed quiet a bit for it but it's a good machine and i'm generally happy with it.  Of course, one of the reasons i payed well for it was that it had almost 2 years of top notch international warranty remaining. It came from a German company, has been bought for company use in a big pack of maybe 50 or more pieces.  When i was buying it i checked the international warranty using the machines serial number. The lenovo website said i have more then 500days of warranty remaining. So i bought the machine and have been using it since then. Recently i tought that i was having problems with a malufunctioning USB port. Turned out it was my USB drive, not the port. But since i was thinking about RMAing it, not knowing that the port is actually fine. I went checking how much warranty i have got left. (This was about 3 months after i bought the machine).  So i come to the lenovo warranty check, type my serial number in and a nice suprise is waiting for me there.  Warranty status: expired, 0 days left. Together with the text:  This machine was sold by the manufacturer without warranty. Claims for warranty service will be rejected by the manufacturer.Origin: Factory Warranty  So okay lenovo, i understand that sometimes you sell machines with no warranty because the reseller is going... Read more

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RELEVANCY SCORE 52

Hello, Earlier this year I had my laptop repaired due to issues with the touchscreen and mouse. My warranty then expired in the middle of this year. Now the hinges/cover that were removed to replace the screen are failing. (I also noticed that the cover clips were significantly damaged during the repair when it popped off) Do I have any options here to get this repaired? This was something they had to touch to do the earlier repair and something I could not touch under normal circumstances. Does anyone have any experiance with this? I can't find a good way to contact the warranty department due to my warrenty being expired.

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RELEVANCY SCORE 52

Hi all, I recently went to a US Premier Service Partner to get a warranty replacement panel for my X1 4th gen. Now, I'm happy insofar as the replacement was quick and the new display doesn't have the rather obvious visual defects of the old one. However, the unit originally came with a B140HAN01.7 panel; the service center now installed a LP140WF6-SPH2, which has a significantly smaller color gamut. Now, two questions:1) Is this type of inferior replacement something I have to simply accept, or am I actually entitled to a similar-quality replacement panel as the original?2) If a second replacement should indeed be covered, can I do that at any service center/partner? Because I had the replacement done while moving I won't be able to access the original service partner. Thanks!

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RELEVANCY SCORE 52

It seems Lenovo just rolled out new plans for  Thinkpad customer to choose their warranty add-ons. It moved from old optional plans with different extent of bundled products (e.g. ADP, KYD, Sealed battery) into an a-la-carte item model for the customer to choose. I compare Lenovo online sales website in HK, JP, SG and US and have the following findings: 1. Not all countries have rolled out the new warranty options scheme yet (e.g. Lenovo HK and Lenovo JP is still using old "bundled" warranty plan option) 2. Inconsistencies on the choice of additional warranty services available for Thinkpad customers (For Levono SG, Seal Battery, Keep Your Drive are not available as add-ons if the customer chooses Depot Warranty plan, while Lenovo US offers these add-ons to both Depot and Onsite Warranty. Meanwhile, Lenovo US customer need to buy an add-on for international warranty but Lenovo HK, SG offers the international warranty to all new Thinkpads they sold. 3. Lack of transparency on warranty add-on pricing. I noted Lenovo SG priced Seal Battery Add-on for T480s at SGD330 but same Add ons in Lenovo US is only quoted at USD$26. Can Lenovo explain why such discrepencies happen? And welcome you all share your findings on the Thinkpad warranty add-on offerings in your home country.    


























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RELEVANCY SCORE 51.6

Hello, Has anyone sent in their laptop for repair recently? How was your service? I sent my Yoga-720 which should have taken 9 business days unless parts are out of stock. The last update I have is: 7/3/2018, 9:12:30 AM   Your machine arrived at the Lenovo Service Center on 2018-07-03 I have had some communication and they said that they switched repair facilities. This was escalated to a case manager who I was hoping to hear from yesterday. I was just checking if anyone had any recent experience with warranty repair because I am desperately trying to get my laptop (or a working laptop) back  Thanks 

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