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Lenovo Yoga 720 15-IKB Shuts Down on Battery

Q: Lenovo Yoga 720 15-IKB Shuts Down on Battery

Recently my Lenovo Yoga 720 15-IKB has started shutting down after a few minutes when on battery. It's fine when I use it plugged in. But once I unplug it and it's using battery (even when fully charged), it will consistently turn off after a few minutes. Nothing has changed that I know of since this started happening. It just seemed to start doing it one day. It hasn't been dropped or anything, it hasn't even left the house. I read around a bit and saw the recommendation to update the BIOS. So I've attempted to update the BIOS via the official Lenovo support page but run into an issue and it can't complete. It has me download 4mcn33ww.exe and kicks off Insyde H20FFT (Flash Firmware Tool). The process appears to run as expected until it turns off the laptop to restart and once it boots back up with the screen black, a red message states "Warning: No Battery Connected, This process requires AC power and a charged battery to avoid accidental power-off during an update". I attached a photo of what I see. I, of course, have the laptop plugged in during this process so I'm not sure why it says that. And prior to starting the BIOS update, Windows states the laptop is, in fact, charging/plugged in. At this point I'm stuck. The only potential fix I've found online is to update the BIOS, but I can't update the BIOS due to the AC power error it seems. Any ideas? Thanks!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720 15-IKB Shuts Down on Battery

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 87.2

hello, Ive had the yoga 900s for over a year, and in the last few weeks, suddenly my battery is acting out. I can charge to 100% and it works fine until around 20% when it suddenly shuts off with no warning. I concect the charger, and turn it on - the battery gauge always states 0%.  why did this start happening - is ther something I can do, or do I need to get it to a lenovo center? thanks,Nir

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RELEVANCY SCORE 84.4

I'll try and explain this one best i can. User came to me with their Yoga 15 with an issue where it randomly shuts down on battery power, as in completely switches off.  It sometimes displays a message to say the battery cannot be detected, other times just shuts down. The conclusion I've found is that when the bottom panel is off the machine the battery is completely detected in Windows, and the Lenovo Settings app. It runs fine, never cuts off even with lots of IE instances open.As soon as I put the bottom panel back on the battery appears to be disconnected in Windows, and it also shows it not charging. Intermittently it also states the battery power is low or not detected when booting up. Found that there's a battery / system reset button on the underside that may be the cause of the issue. Pressing this button with the underside of the Laptop off resets the machine entirely, I believe it's the battery reset button incase the machine ever gets stuck at any point (as by rights it's a non-removable battery and there's a small pin hole on the case over this button). Works flawlessly without the bottom case in place, as soon as I re-connect it when the unit is on Battery power I loose the battery status in the Lenovo Settings app. The machine will then randomly shut down. Any thoughts on this one, it's the strangest thing. Many thanks all.

A:Lenovo Yoga 15 - shuts down on battery

When you put the panel back, is it touching/blocking any wires?
Have you tried to do a factory reset? If everything works fine then, try updating drivers one by one to see if it comes back.

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RELEVANCY SCORE 66.4

Hi, my Yoga 720 decided that it should shut down when in battery mode. According to the windows system logs Kernel-power had a critical error. I tried to update BIOS to the latest version, but that failed as during the installation it stated that the battery is missing. Anyone have any tips, or should I contact the store where I bought it? RegardsAnders

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RELEVANCY SCORE 66

The battery status toggles between not charging, not used, and unauthorized battery after it was calibrated using one key. Before that, the battery was working perfectly, lasting close to 5 hours. Now the laptop shuts off when unplugged and the battery status is constantly changing. I've had this laptop for approximately a year now and it was unused and left in an unopened box for the first 8 months. 

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RELEVANCY SCORE 66

I am struggling with this for a while now. In Hungary we basically have no Lenovo support. My Yoga 2 is considered old but still a very-very good laptop. The Energy Manager complains that the battery is old and I can see it in its performance as well unfortunately. I tried several sellers on Ebay but I keep getting some crappy quality, usually old, refurbished like (but it does not work at all) batteries. I want a real ORIGINAL Lenovo battery that is BRAND NEW (not manufactured in 2014), that is a real stuff, not just a sticker on the outside, crap in the inside. Could you please help me?

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RELEVANCY SCORE 65.6

Hello, My yoga 530 is set to hibernate when battery is 5%. The settings are in "advance setting for energy savings"; then you can choose for some particular battery states to start a function.For the state "battery about to die (5%)" (i'm translating from italian, don't know if it's the same) i can choose only from 3 options: 1) shut down 2) hibernate 3) sleep. The problem is that when my PC is at 5% i just want it keep on, i don't want it to shut down or even sleep or hiberante. How can i do that?thanks in advance

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RELEVANCY SCORE 65.6

This Yoga 520 keeps shutting down automatically every 4 or 5 minutes whilst on battery power. It's fine when plugged in. How can I fix it?

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RELEVANCY SCORE 65.2

Hi everyone! Is it ppossible to buy NEW battery form my Lenovo Yoga 2 Pro 13 Notebook? It uses the L12M4P21. I looked at many places but all the batteries are made in 2003 or 2004. As I know they loose their performance if they sit on the shelf for many years... Is it possible to find really newly made original Lenovo battery for my laptop?

A:I have a Lenovo Yoga 2 Pro 13, I need a new battery... but NEW, not battery that was made in 2004!

Hi Moksa,
 
Welcome to the Community Forums.
 
It may be hard to say as because of the age of the model but you can try calling in EMEA parts sales desk for your region (Hungary 30 722-37-91). On the battery sticker is also the battery manufacturer which you can try but I am not as optimistic for newer manufactured battery. 
 
I would say that as long as they provide the standard battery one year warranty, then it would be a good option to go.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 64

My Yoga 3 Pro-1370 does not detect its own battery. At the lower right of the screen, it appears the battery sign empty and crossed by a diagonal line. When I click on it the message "The battery is not used" appears.  OneKey Optimizer says: "No battery is present". Please see two images attached. Got the laptop and the battery inspected by a professional but he couldn't fix the problem. He himself updated the Bios, Windows, cleaned the inside and the fan of the computer but the problem is still there. Please provide me with a solution ASAP.


























00. Battery not detected.jpg ?561 KB

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RELEVANCY SCORE 63.2

Hi, I got the following problem: My lenovo yoga 11s (Machine Type Model: 80AB59397858 P/N 59397858) works perfectly fine on battery but when I plug in the cable it usually shuts down within 20-30 minutes, sometimes within 5 minutes (not immideately)I tried to move the cable back and forth -- no, it is not the case, the contact is fine.I also changed thermo glue on the CPUDifferent charger cable didn't helpPlaying around with power settings and software didn't help eitherSystem log is empty -- it shuts down through hardware.Thermal sensors show 60-70C on CPU.Interesting: If I set performance to "balanced", it sometimes hangs with corrupted image on screen -- clearly GPU problem. Since there is no separate graphics adapter, I am thinking about overheating, but thermometer does not agree  Thank you for any participation 

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RELEVANCY SCORE 63.2

Hallo, my name is yuval.So here is my problem, about 5-month ago I bought a new lap top of ?Lenovo yoga 720 15? 80x7? from ?best buy USA? and took it back to my country outside of the continent.When I first started to use it, it has an immediate major problem- ?no charging just plugged? so whenever I unplugged it, it would show me that I have no battery and shuts down without any notice.After struggling with the problem and trying to fixed it by myself, I gave up and sent it to Lenovo USA (I am not from the states so it costed me a 100 $ for the shipment).They fixed it and replace the batteryAbout a month ago I got the laptop back from Lenovo ? fixed and everything worked fine until a week ago when the laptop began to spontaneously shuts when unplugged but this time only when decreasing to 20-50 % battery.The charging works and when the laptop is plugged it won?t shut down at all.I tested the hardware with some of Lenovo?s software and everything looks fine I tried to use a temperature app and everything looks fine as well.I don?t know if it is software related or HW, really hope it is the first one, I saw that maybe it related to ?ME region? which I don?t know what it  is.I will be? so! Much grateful if some can help me with this problem. I?m a fast learner and can follow instructions easily      Sorry Im really desperate and run out money for another shipment to the Lenovo USA.  

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RELEVANCY SCORE 62.8

Instead of sleeping when closing the lid, pressing the power button, sleeping after timeout or choosing sleep from the Windows menu the computer shuts down loosing all the open windows.Pressing the power button initiates a normal startIt happens with updated software from Lenovo and after restoring to the manufacturer original status.The computer has been send to Lenovo for repair, but still not working.

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RELEVANCY SCORE 62.4

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.32.png ?52 KB

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RELEVANCY SCORE 62.4

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.42.png ?66 KB

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RELEVANCY SCORE 62

Hi all I am really hoping someone can help me. I am on my third Lenovo Yoga 530 in the last month. When I close the lid and then reopen it, say half an hour later, the laptop does not resume where I left off, but instead boots up as if I had turned it off. I have lost so much work due to this over the last month. The shop told me this was "just an issue with Windows 10 and it was hit or miss as to if I would get a replacement with the problem or not". Having tried 3 different new laptops, I don't know what to do and they won't replace it again. Lenovo tell me they have never heard of this (Really?!) If anyone can help, I would be so grateful.  Many thanksEm 

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RELEVANCY SCORE 61.2

Hi all I am really hoping someone can help me. I am on my third Lenovo Yoga 530 in the last month. When I close the lid and then reopen it, say half an hour later, the laptop does not resume where I left off, but instead boots up as if I had turned it off. I have lost so much work due to this over the last month. The shop told me this was "just an issue with Windows 10 and it was hit or miss as to if I would get a replacement with the problem or not". Having tried 3 different new laptops, I don't know what to do and they won't replace it again. Lenovo tell me they have never heard of this (Really?!) If anyone can help, I would be so grateful.  Many thanksEm 

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RELEVANCY SCORE 61.2

I?m having a huge problem with my laptop and no one seem to know what?s wrong and I need some help I got my laptop around 4-5 months ago and it would hold its charge (up to 5+ hours) and now it barely holds a charge (about an hour if I?m lucky) and the battery went from good to fair overnight and I don?t know what is going on any ideas of what it can be?

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RELEVANCY SCORE 61.2

Just got the yoga 720 13" i7-8550 plat silver. It boasts a 10.5 hour battery life, but in reality I get maybe 3 hours on light to no usage. This seems extremely pathetic for a laptop these days. What are other's battery life or what should I expect?

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RELEVANCY SCORE 61.2

Hi...What is the best way to charge the battery should I discharge till 20 charge till 80or 30 till 70 and at the Lenovo vantage there is a cycle count how many cycles can the battery handle cause every time I charge it considering count 

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RELEVANCY SCORE 60.4

Hi guys,I bought new laptop - Lenovo yoga 510-14AST. I am a student and that's why I bought laptop with touchscreen. I also wanted to have a battery that handles about 6 hours of writing or surfing through the internet. They said that battery should last for 8,5 hours. But that's not my case. My battery runs only 2 hours, so I need to charge it a lot. Could you help me? Should I make a factory reset? I also tried to update all drivers. No change.Every idea is appreciated.Thank you for your timeBest wishes 


























IMG_20171225_113306.jpg ?112 KB

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RELEVANCY SCORE 60.4

Can someone please help me? I just got my new laptop today and the battery has drained 16% in less than an hour. Is this normal? I don't understand when the stats say the battery can last up to 11 hours why this battery is draining so quickly. Any help would be appreciated

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RELEVANCY SCORE 60.4

I have been using my Lenovo Yoga 710 15" for a little over a month now with no issues.  However about a week ago I noticed a significant drop in my batteries performance from 7+ hours of usage time to less than 3 hours of usage time.  Has anyone else experienced a similar issue? What is the best way to resolve a a faulty battery for a pc that is still under lenovo's warranty? Note* I never leave the computer plugged in after a full charge and only charge the pc once the battery is below 10%.  I ran a diagnostic check and it confirmed the significant drop in usage time as well.

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RELEVANCY SCORE 60.4

Hello, I purchased a Lenovo Yoga 900 yesterday and they told me in the shop that I should charge it 3 hours before the first use. Is this enough? Thanks.

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RELEVANCY SCORE 60.4

Last September 2016 I bought a new Lenovo Yoga 3 PRO, I was quite happy with the battery life and the overall quality of the product. Now, 6~7 months later I still quite happy with screen, audio, materials... but not with my battery life. I give this computer use as home main driver for coding and web browsing, with some photo editing with Adobe Lightroom from time to time, nothing intensive that might heat up the computer on excess. I also try to give the computer "healthy" battery cicles, not leaving 0% battery for long periods neither leaving 100% battery plugged all the time. However, when today my battery seemed not to charge and have been experience shorter and shorter battery life over the last months, I was shocked when I saw on HWMonitor that my total battery capacity droped from 44.000 mWh to 14350 mWh. I could not believe it. Check here: That is too much battery loss for such a short period using my computer! Any idea of what I can do to fix this? I have just been unlucky and got a lemon with this computer? Should I send it back to seller?

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RELEVANCY SCORE 60.4

Hi Everyone I have had a Lenovo Yoga 920 for about 2 months now. I noticed last week that the laptop no longer was charging. it was stuck at 98% always.. so I unpluged for a little while and the charge went down to 96% but it no longer charing to 100%.  Does anyone know how get the battery charhing again?

A:Lenovo Yoga 920 Battery Not Charging

That's normal. Windows 10 has a mechanism to protect battery from lowering its capacity. It will start charging when battery level will be less than for example 90%.

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RELEVANCY SCORE 60.4

I have a Yoga 500, battery drains from 100% to 5% in 80mins.   This is with it just sitting there doing nothing.  Is this normal?   I sent it off for repair to Medion- it's come back with no comments other than it's been tested and everything is OK.   So - what's the average batter life - surely it should be up around 5 hours, not 1.5 hours? 

A:Lenovo Yoga 500 Battery Life

update - sent the laptop off again and came back again saying that it's working OK. The workshop reckon that 90mins is the expected drain time of the battery. SURELY this is wrong?

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RELEVANCY SCORE 60.4

Hello, I bought a Lenovo at Amazon in November 2016, it was working perfectly until last week when the battery stopped charging. If I unplug the power supply it simply turns off the computer. Tried every hint from the forums but nothing happened. When I look at the Battery condition it status that I have a Poor battery, Status = No activities. Do someone have any idea or hint? Does lenovo guarantee for a computer bought in US, applies in Brazil where I live?  


























Lenovo Poor Battery.jpg ?84 KB

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RELEVANCY SCORE 60.4

Hi everyone, I wanna buy Lenovo 80N4012SRK Yoga 500 14 inch with this specs: FHD IPS Touch (1920x1080)/Intel® Core ? i3-5020U DC 2.2GHz/4Gb/128Gb ssd but I don't understand, what battery there? There is 30w or 45w battery? It's too necessary for me. How much hours can it real work?

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RELEVANCY SCORE 60.4

My Yoga 500 has a flashing battery sign when I log into it. It says the battery is 0% but it's flashing on and off with the battery saver clicking on and off so the whole screen blinks. I've tried a new charging cable and it's not that... I believe it's the battery, any idea of whether I should risk buying a new one and cracking open the shell? I'm just out of warentee and I have files I've not backed up (I've tried while it's flashing but it keeps turning off now so I've a lot not yet transferred as I know my got about 10% (teaches me not to back up). I've no idea where to turn to get it fixed... And to see if my files can be saved. Help!!

A:Lenovo Yoga 500 Battery problem

Hi there, Julie              -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You can start by flushing out all static, remove AC adaptor and hold down power button for about 20 seconds.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 60.4

I was sondering whether the only way to fix this is by sending it in. I still got 17 days of warranty left. Where do I have to call and how long would the repair take?

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RELEVANCY SCORE 60.4

i just bought the new c930 (not yoga book but the yoga c930 ) and i installed all upadtes etc but i have not been getting the battery i expected. when i scroll my mouse to the battery bar, it constantly shows around 6-7 hours on full charge. all i am doing is web browsing. Is this normal? i expected to get around 9-10 hours for the web browsing. Also keep in mind i am on better performance so not the best performance or anything. Ya if i lower the performance even more i might be able to get a little more but i dont think thats normal. I dont have the 4k version either just the regular. If this is expected then fine but i am not sure.

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RELEVANCY SCORE 60.4

Hi, I have problem with my notebook Lenovo Yoga 260. Suddenly this notebook won't to charge battery on docking station and on adapter. I must go to bios and in power set: Cut of build in battery for mainterance. Than Laptop will turn off and plug of and plug in the adapter than battery start charging. But after some time (few days( problem is back adn over and over. Before first time I get this problem laptop working fine. What is the solution? Because batter is in good condition.

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RELEVANCY SCORE 60.4

I am using yoga 920 from last 1 year, recently i am facing issue of not charging the battery. Though conservation mode is off and laptop is plugged in, battery is draining fast. Even after 20%, it is not charging. It seems some recent update made it, but not able to identify the issue. Please let me know if anyone can help.

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RELEVANCY SCORE 60.4

Hello, everyone! New here. I just bought yoga 520 and the salesman did not mention about how should it be charged first before using. I also forgot to ask. Does anyone know how to?

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RELEVANCY SCORE 59.6

The battery for my lenovo product is not deteted, we have tried restarting the computer multiple times. Any suggestions for what I should do? I cannot download or install updates without my battery being detected.

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RELEVANCY SCORE 59.6

Hi, is there a way to limit charging the battery on Yoga 510 devices like on ThinkPads? Regards

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RELEVANCY SCORE 59.6

Hi!My Yoga 500-15ISK Laptop seems to have a battery issue. For some time now, whenever I plug my laptop into the AC power, I get this message, e.g. "(% charge) available, (plugged in, charging)", however for some reason, the battery level actually stays the same even after a significant amount of time of being plugged in to the AC supply. Moreover, the battery icon initially shows the animated one which indicates charging is indeed in progress, then after a few moments, it will freeze on the estimated level.Before this, my laptop's battery usually charges relatively quickly. Also, I have not turned on the Conservation Mode so it must charged up beyond 50-60% especially if I leave it plugged in overnight. This issue is really bewildering me right now. Any comments or suggestions on how I can address this issue?Thanks!Other notes re my laptop:It's been around 10 months since I've bought it and I have encountered this issue only a few days ago.I have no other issues with it.

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RELEVANCY SCORE 59.6

I bought a Lenovo 530 Yoga a week ago and since I statred using it I realize the battery drains so fast when its fully charged after a while u can see in the battery bar that its dropping from 7 hrs to 5 hrs and the porcentage also dropping. The battery life does not even last 2 hours and it supoused to last more o close to 10 hrs according with the manual.I even configurate it to battery setting to have a best battery lifeWhat should i do?

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RELEVANCY SCORE 59.6

My Lenovo battery gauge / indicator disappears. I'm on Windows 10. If I right-click the taskbar and remove then re-add it, it comes back. And by disappear I mean it goes invisible but the space it takes up is still on the taskbar. Has anyone else run into this and found a fix? I'm using version 1.0.23.0 of the Lenovo Battery Gauge. I've reinstalled it. I've tried prior version. Nothing seems to fix it.

A:Win 10 - Yoga 3 Pro Lenovo Battery Gauge disappear...

I have the same issue on my ThinkPad S540 with Windows 10. In my case the icon will reappear when right-clicking on the spot where the gauge is supposed to be.

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RELEVANCY SCORE 59.6

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

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RELEVANCY SCORE 59.6

Hi, I have a Lenovo Yoga 3 14, but it seems to be having some issues with power, here's what I've tried so far and the results. 1. Running with just battery: Device powers on for about 15-20 seconds, can hear the internal workings going on, such as the fan, and then it suddenly shuts down. Nothing ever displayed on the screen. 2. Running with just battery plugged into TV with HDMI: Same as before, except the TV shows Windows 10 booting up, it gets to the "Please Wait" screen just before Windows asks you to login, and then the laptop shuts down before it ever gets to the Windows login screen. 3. Running with Battery and Power adapter plugged in: Identical to 1 and 2. Whenever the battery is in, the display NEVER works. 4. Running with Battery unplugged from the Motherboard and the Power adapter plugged in: Display works on laptop, and the device runs reasonably smoothly, but still shuts down randomly sometimes, quite often when playing games, if I'm just messing around with word processing or internet browsing, it can last hours before it shuts down. Can withstand the Lenovo solution center testing (Full CPU and disk load) without powering down. I'm at a loss as to what's wrong with it, I assumed it was a power problem, and the battery alone can't send enough power to run the display, whereas the AC power supplies more power, but it still shuts down randomly sometimes, and the laptop is on a solid desk, it's not caused by the l... Read more

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RELEVANCY SCORE 59.6

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

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RELEVANCY SCORE 59.6

Hi I own a Lenovo ThinkPad Yoga 12 i5 180GB laptop/2-in-1. Sometimes, the CPU fan will just turn off completely, especially when the CPU is under heavy load. I am a content creator, and I use this computer for the bulk of my encoding jobs. Sometimes, when I am rendering or encoding, or even just scripting. Also, the battery is only charging to 41480 mWh instead of the designed 47060. What is happening? i have owned this for 1.5 years. 

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