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P50 fingerprint reader stopped working after Win10 Creator's Update

Q: P50 fingerprint reader stopped working after Win10 Creator's Update

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 200
Preferred Solution: P50 fingerprint reader stopped working after Win10 Creator's Update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 118.4

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 114

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 104.8

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 102.8

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 93.2

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 93.2

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 93.2

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 93.2

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 91.2

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 91.2

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 87.6

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 87.6

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 86.4

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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RELEVANCY SCORE 85.6

My fingerprint reader will not start under Windows 10 Creator when my external keyboard which has a builtin fingerprint reader is attached. The Device Manager shows that the internal reader is enabled but cannot start (Code 10). If I disable the device and then re-enable the device, then the fingerprint reader starts and will continue to function normally until shutdow. I have the latest Synaptics driver installed 5.1.327.26, but no change. If I do not have the P70 docked, then the fingerprint reader works fine. Suggestions?

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RELEVANCY SCORE 84.8

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

A:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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RELEVANCY SCORE 82

Hello! Does anyone know what is the correct driver for the fingerprint reader on a ProBook 4530s?I'm running windows 10 Thank you.

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RELEVANCY SCORE 81.2

Hi

Has anyone got the fingerprint reader working on the Dell e7250 with Windows 10 ?
I have download just about every driver Dell has to offer with no success - in Control Vault I have a yellow warning triangle and (code 10).
Is there any switch in the BIOS that needs to be activated? the laptop has had a clean install of Windows 10
Also in the device driver there is no reference to any Broadcom hardware.

thanks for any help
Alex

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RELEVANCY SCORE 80

Hi everyone,

Windows 10 just launched a big update (16th April was the installation for me), I believe it enabled Cortana here in Australia, upon restarting I was getting annoying notifications I had previously disabled, and a bunch of smaller software updates were available.

Anyway, I noticed my Intel Rapid Store Technology icon was not the usual "green tick", instead it was a little blue circle, indicating it was not running. When trying to open the application I get an error asking me to restart or reinstall. I did both, but RST will not install, citing that my "platform is not supported" - this is using the latest drivers on the intel website: Download IntelŪ Rapid Storage Technology (IntelŪ RST) RAID Driver

I've browsed countless forums, all with different suggestions, I've tried uninstalling the previous version, using 7zip instead of winRAR, using older versions of the intel RST drivers, restarted 20 times, manually starting the service in services.msc etc. nothing works.

I'm guessing this is some sort of version related issue but I am not tech savvy enough to resolve the issue so I'm hoping someone can help me out here... any suggestions are greatly appreciated, I've attached some system info and the install log below:

IntelRST.log

I'd be happy to provide any other information, thank you dearly

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RELEVANCY SCORE 80

After doing a Win7 to Win10 update my bluetooth no longer works. 
When the laptop first started up I quickly saw a message (new feature of Win10 ? ) on the right - something about bluetooth device disabled but it came and went so fast I couldn't read it.  And I haven't seen it since.
I checked device manager and it does not list anything pertaining to 'bluetooth'. Also when the XPS 1647 first starts the bluetooth light on the front comes on but as Win10 loads it shuts off and stays off. 
Thank you...                  

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RELEVANCY SCORE 73.2

On my P50 fingerprint logging in worked flawelessly until I updated windows few days ago. Now I can log in just with password. Neither fingerprint nor pin number work now. Is there some setting to check or does anyone else experience the same problem.

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RELEVANCY SCORE 72.4

Hi Guys,  last week i purchased a lenovo 510,  Specs:I7-7200 (4cpus)Amd R7-M4608GB1Tbwindows 10 Home i have a problem with windows 10everytime i log in to my laptop, it will update by itself (win 10 Creator update)and from the first time i purchased this laptop, i already reinstall my laptop (cant count it anymore) everytime the win update, it will failed and attempting recover installation blablabla...im not sure what the problem. what i do to solve?1. Reset the windows (from novo)2. reset the windows (with windows 10 lastest version (creator update)) and it will failed from microsoft.com en us download windows10 -> this one will give you the lastest update right? no doubt tested to my pc i got creator update.3. use novo and go back to win10 home and everytime i got update (win10-creator update) it will goes to attempting recover installation.well this is take a lot of time, almost 1 week i just on this circle. and finally ask your (all of you) to help. honestly i just giving up with lenovo. little bit tired with this case. Many thanks and regardGunawan 

A:Lenovo Yoga 510 (cannot install win10 creator update) Urgent!

It sounds like the creators update your system has cached might be corrupted. Go back to Win 10 home and, before updating, completely reset Windows update. See here - https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

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RELEVANCY SCORE 72

I have upgraded my laptop from Windows 7 to Windows 10. During the procedure a screen showed that Dell Access had to be removed before Windows 10 could be installed.
It was removed, and everything else went smoothly.
Now during logon, at the login screen, the system will take a while to initialize, and say "Failure to initialize". Luckily I am able to login using a password.
I want to use the fingerprint reader to login. Dell says that this system have no issues with upgrading to Windows 10, but not now. So how can I solve this problem?
I will like to do either the following:
1. Get the fingerprint reader working.
2. If it cannot work, I want the logon screen to stop trying to initialize and just use password to logon.

Also, I am getting 2-3 nos of the same user on the login screen. There is only 1 user on this computer but I see mostly 2 but sometimes 3 of the same on the lower left of the logon screen. I also want to remove the extras. Not an issue, but I think it may be related to the above as well.

Thanks.

M.Wan

A:Precision M4700 Win10 upgrade - Failure to initialize fingerprint reader during logon, and multiple same users on logon screen

I'm getting the same thing and the same lack of response.  Has anyone from DELL done any research on this?

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RELEVANCY SCORE 72

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 72

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 72

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 72

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 72

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 72

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 71.6

Hi,
I have bought the Dell Vostro 3560 couple of months ago and just updated to Windows 8.1. After this the DigitalPersona Fingerprint Reader software started to cause problems (sometimes doesn't work). I've updated all drivers to the latest version but can't find update for DigitalPersona Fingerprint Reader  and under my registered programs there is only 6.3.0.300 version which is over one ear old.
Could you advise how to update it please?
Thank you.

A:DigitalPersona Fingerprint Reader 6.2.0.300 update

Hi PiotrIr,
You should download and install “Validity Fingerprint Sensor Driver”. If you have difficulty in downloading the drivers please watch this video:

Downloading and Installing Drivers in the Correct Order
Hope this helps.

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RELEVANCY SCORE 71.2

Lenovo T430 2344BPU, BIOS G1ETB0WW (2.70 )      I had this laptop 2 year ago, last year i've recieved the automatic update from original OS 7 64 bit to 10 64 bit when the OS 10 rolled out to the public.
the fingerprint stopped working , i tried every solution possible over the internet and provided in this forum unfortynately nothing work .
unfortunately i dont have any support center in Cairo, Egypt although Lenovo provided service center numbers.
Does anyone know how to solve this problem!!!!
Does anyone from Leovo read our posts and feel our pain and suffering!!!
ANYBODY home could Help !!!!!!!!!!!!!!!!
 
 
Mod:  edited Subject line with a problem description

A:T430 - fingerprint reader not working after Win 10...

I cannot confirm that the steps listed in this document work, but you might give it a try.     https://support.lenovo.com/us/en/documents/ht104227

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RELEVANCY SCORE 71.2

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 71.2

When running on AC, close lid, open lid, and fingerprint reader does not work. Only functions after reboot.



T61p type: 6460-67U

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RELEVANCY SCORE 71.2

Does anyone else have the problem of the fingerprint reader not working after hibernate? This is an intermittent problem, doesn't happen all the time, but frequently. Come out of hibernation, it is blinking, swipe my finger, nothing happens, blinking stops and the reader doesn't work after that. I have to enter my Windows password and it doesn't work for any websites. Have to reboot to re-engage the reader. I'm on Win 7 Home Prem 64 bit with latest drivers for the fingerprint reader and lastest update for Authentec software.











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A:Fingerprint reader not working after hibernate

So here's the solution(s) as found by Pokey and me: Option 1:  Computer, Properties, Device Manager, Biometric Devices, Validity Sensors, Properties, and the Power Management tab, Uncheck "Allow the computer to turn off this device to save power." Option 2:  Try disabling and enabling the "Credential Manager" service by going into Control Panel, Administrative Tools, Services, Credentials Manager.  Even though the Credentials Manager status is ?Started,? stop the Credentials Manager service and restart it. Find more information here:  https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx Option 3:  Do both.

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RELEVANCY SCORE 71.2

Hi all,
These two pieces of hardware have been working intermittently for the past several months but now have failed completely. Device manager recognizes them as on and working properly but neither of them detect anything, which makes me suspect a ribbon cable or something similar. Any leads on what could be causing this, or quick hardware possibilities to check? Thanks!

A:Touchpad and fingerprint reader not working

There is a ribbon cable connecting them to the motherboard but usually to reach it you have to first remove the keyboard and maybe the palmrest to see where it plugs in.

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RELEVANCY SCORE 71.2

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 71.2

Hello,I have a brand new T540P with a Validity fingerprint reader.  Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows. Things I have tried-uninstalling/installing device in device manager and finger print manager pro software-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options-disabling "allow windows to turn off this device to save power" in device manager. I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue. Is this a platform wide issue affecting all T540P models? This is frusterating.   










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A:Fingerprint Reader not working upon waking from sl...

Haven't heard about this issue before.If it stops working after resume, does putting it back into sleep then resuming again make it work?

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RELEVANCY SCORE 71.2

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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RELEVANCY SCORE 71.2

I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610

A:Fingerprint Reader Not working with Win7

  
Quote: Originally Posted by dinomon


I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610


Hi dinomon, Welcome to SF,

Have you install proper drivers for your Finger Print Reader device. If not go to their website. Download the Lastest drives for Windows 7 then install it. See whether it works or not.

P.S. Please fill the System spec so we know what are we dealing with.

Hope this helps,
Captain

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RELEVANCY SCORE 71.2

I've been using this fingerprint reader for 1.5yrs now. Lately when I turn on my computer, sometimes it's working and sometimes it has a red "x" over the icon in my startup menu in bottom righthand corner. I had to reboot 3x this morning before I could get it to work. It worked for a while and now nothing. There is no red x showing, but it's not scanning at all.

I went to HP site and downloaded lastest version of the reader, rebooted and still nothing. Any ideas?

I use Vista Ultimate op sys. My computer is HP HDX18t, 64 bit. (I installed Vista, 64bit version update from HP site.)

Thanks for your help!
 

A:Solved: HP fingerprint reader not working

http://www.paralaptop.com/hp-compaq...eader-not-detected-on-hp-pavilion-dv6700.html
some options on that site, if drivers are all ok and you sure device manager all happy then may be actual reader,dirty? greasy?
 

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RELEVANCY SCORE 71.2

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 70.8

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

A:Fingerprint reader inop. after Windows update

Hi , You might be able to use this Validity Sensor Driver: sp72114 Validity Sensor V 4.5.289.0  Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code. If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program. Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product. Series 8 HP SimplePass is written by Softex. Series 6 HP SimplePass was written by AuthenTec. You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver. Series 6 HP SimplePass:sp63224 HP SimplePass V6.0.100.276 Win7-8 Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe  Series 8 HP SimplePass:sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe  General rules: Pay attention to the Order of Events when (re)installing your driver and / or software:Sign-in Options matter ? if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to e... Read more

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RELEVANCY SCORE 70.8

This machine is not connected to a domain. It is in a homeoffice workgroup with full local admin rights.The feature updates 1607 and 1703 will not install during Windows Update. They fail constantly. I tried downloading the standalone installers for them but they fail as well stating that they are "not applicable to this computer". I even downloaded the standalone installer for creator update 1709, which had not yet shown up in the customers Windows Update just see if it would work and it failed with the same message as well. I've uninstalled the antivirus and tried the Windows Update reset procedures outlined on Microsoft support help article 971058 but same issue. Before resorting to reinstalling Windows I was hoping maybe someone here could shed some light on the situation. As a sidenote, all other Windows updates work fine. Its just those 3 that fail.I know this is primarily a hardware forum but I posted here to confirm a claim from a tech who responded to this question when I posted it on Reddit claiming these creator updates were not compatible with these Dells which makes no sense to me.
Thanks in advance,
Adam

A:Dell Optiplex 3040 with Win10 Pro - Creator Update 1607 and 1703 will not install

A general comment.  The Windows version you have may be an issue.  Its not that its not compatible with Dell, its that some updates will not install on Enterprise versions as they leave it up to the corporate IT department on when/if they want to implement the updates on corporate systems.
Considering you have an OptiPlex (one of Dell's business system lines) this may be the case.

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RELEVANCY SCORE 70.4

Hi all, I recently purchased a ThinkPad E550 (20DF0040US) and the Fingerprint reader (Synaptics) was working when I first set up the machine but now, after a week's worth of ownership, it is no longer recognized. I searched the forums here and found that an older driver worked to solve the problem for others but it did not solve the issue for me. I tried to reinstall the most up to date driver and that didn't solve the issue either. I am running Windows 7 Pro which came installed on the machine. Some users indicated that Windows updates are the culprit but I cannot confirm this. All my Windows updates are current and there are no updates pending from Lenovo. Any suggestions would be appreciated. Thanks in advance.

A:Fingerprint Reader not working / no longer recogni...

Hi spinnin,
 
Welcome to Lenovo Forums!
 
Have you tried updating BIOS to the latest version, if not please find the below given link and update it to the latest version.
http://support.lenovo.com/in/hi/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e550/do...
 
 
Keep us posted with the results, so we can assist you further.
Thank you, have a good day.
 
Did someone help you today? Click on the ?upper half star? at the left side of the post to thank them with a Kudo!
 
Regards,
Naveen.v

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RELEVANCY SCORE 70.4

In the last few weeks, I have noticed the fingerprint reader on my 4th Gen X1 Carbon works infrequently. I find that upon boot, it only works about 25% of the time. The remaining times, I am forced to enter my password and the fingerprint driver shows an error in Windows Device Manager. I am running the lastest version of Windows 10, have completed all recent BIOS updates, and have attempted to reinstall all relevant drivers several times.  Wondering if anyone has had a similar issue or if support can provide a solution.

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RELEVANCY SCORE 70.4

I just bought HP Probook 4530s Ci5Ram 6 GbHard 740 Gb1 Gb graphic card RadeonOperating system win7 64bit I downloaded the driver software and digital persona software from HP website, the device manager of my system is showing that the driver is installed correctly (Named as Biometric devices, and under it Validity sensor, its version listed is VFS471). But on windows log on it is showing detecting reader, and then reader is not detected. Same is happening in the software (Digital persona). I tried different softwares from different websites.  Please tell if you know something NEW. I said something new because I saw many people on many websites looking for that problem. But the problem is there. When I run the setup of Validity sensor driver, it install fine.Then I run the latest Digital persona software it says on its installation ("The system cannot verify that the fingerprint readers is installed"). And under it here is a option to SKIP that part. When I do it, it completes the installation and restarts the computer. After that same problem "Reader not detected" on windows log on.











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A:HP Probook 4530s fingerprint reader not working.

Hi,Uninstall driver and software for fingerpint reader. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity Fingerprint Driver from here.Download and install HP ProtectTools Security Manager from here (inside this package there is software for fingerprint reader).Restart system and check the results.

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