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Random stuttering and freezing with tb16 and xps 15 (9550)

Q: Random stuttering and freezing with tb16 and xps 15 (9550)

Ever since I got the tb16 I noticed that whenever I watch a video it would cause the machine to stutter. I notice this stutter when I initially plug the tb16 into my laptop but then it appears again when I'm watching a video. I've tried searching for a solution but nothing has worked. I've updated the bios and drivers (for the xps 15 and tb16) but the problem still remains. This stuttering and freezing would also happen but during normal usage as well but only very rarely (my machine actually froze while I was writing this post :( ).

Any assistance would be greatly appreciated.

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RELEVANCY SCORE 200
Preferred Solution: Random stuttering and freezing with tb16 and xps 15 (9550)

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 71.2

Okay, so I've tried working on this for a while now and nothing seems to really be helping.First here's my specs: http://i.imgur.com/4Xl5Dph.pngThis usually only happens while I'm using Chrome but it happens at random times while I'm using it. Suddenly my internet will like come to a halt, no new pages will load at all. It will just show the circle that is supposed to represent loading but it will never get anywhere, then it's like my computer just locks up...except it doesn't? All of my applications, like chrome or windows explorer just kinda freeze but I can still move my mouse and sometimes open my start menu. If I can open my start menu and click a bunch on something, let's say "My Computer" once it unfreezes it will open them all at once and load all of my internet tabs and everything.When this first happened I thought it was my SSD just taking a bleep, which it could still be, so I looked up some fixes and I found something that is supposed to stop your SSD from stuttering/freezing ( Link to tutorial HERE it may just be for laptops or not compatible for me but I gave it a shot anyway) and it seemed to work at first but now it's gone back to it's old ways and now I'm starting to notice the second issue even more, which I will explain now.The second issue happens occasionally but especially when I am trying to do something off of my SSD, like run some programs I have on it or something. What happens is my computer just kinda starts to lag and I hear an audio scr... Read more

A:Random Freezing and Stuttering

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 70.4

Hi,

Bit of a story, but my z97 itx motherboard, and I was not able to replace it, so I got a z170 + 6700 thinking everything was going to be okay.

Now that I've installed it, I'm experiencing massive DCP latency, stuttering and random freezes (no overheating).

First I bought a Asus z170 itx Pro gaming board, and this was a aboslute nightmare, and the board was terrible (disconnecting my bluetooth devices, not connecting to 5ghz network etc. stuff like that.) So I returned that, and bought a Msi Ac gaming board, hoping the DCP latency was a part of the board, but nay.

Now I've tried a fresh install of windows 10 twice (once where I installed the drivers from Msi) no help, and then I tried to do a another fresh install and let windows install the drivers, but still no luck.

I've disabled NIC and onboard sound drivers.

Heres a pastebin from Latencymon:
________________________________________________________________________________ - Pastebin.com

And heres a screenshot from "Drivers"
2016-02-09_12-56-40.png - Google Drive

I just really don't get it. My z97 system ran like a dream with no problems what so ever, and now this nightmare...

-----
Update:

This is LatencyMon for 1min with Wifi and Lan disabled.

2016-02-09_13-38-59.png - Google Drive

2016-02-09_13-38-52.png - Google Drive

--

I can se that dxgkrnl is pretty high up, but this is the same driver that I had on my old z97 board, and I can't see why it should be a problem all of a sudden.

----

U... Read more

A:DPC Latency, stuttering and random freezing

before i say anything stupid. can you \ have you reinstalled the storage port driver? like deleted software then let windows reinstall it \ manually?

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RELEVANCY SCORE 70

I'm having problems getting a TB16 dock recognized on my XPS15 9550. I updated the BIOS and the drivers indicated in the Dell Thunderbolt Dock TB16 user guide. I connected the AC adapter to the TB16 and then connected the Thunderbolt 3 Type-C cable to the XPS 15. The Thunderbolt icon appears in the system tray but -
1. I get no authentication window to select the user setting.
2. When I right click on the Thunderbolt icon to view attached Thunderbolt devices there are none.
3. Of course no devices attached to the TB16 are visible on the XPS 15.
Attached Devices -

Thunderbolt Details -

I have been previously using a usb-c to Displayport adapter with no issues. Also the power button on the TB16 does power down the XPS 15.
I guess it could be a hardware problem with the TB16 but I'm hoping somebody has seen this and has a solution.

Thanks,
Steve

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RELEVANCY SCORE 70

Hi All - I just got a TB16 to replace my old USB3 dock that had dead USB ports on it. I have followed the information in the TB16 setup guide, the driver installation guide and tried a lot of different things. The TB Controller is enabled and security is disabled in BIOS. I also turned on all the checkbox options in BIOS, and have toggled them on and off to make sure they are actually turned on. 
None of the USB ports on the new TB16 work, the sound ports do not work, and the NIC does not work. I am able to get the display ports working (using both right now, connected to USB powered Dual-Link DVI adapters connected to my good old 3007WFPs).
I have tried several "down rev" versions of the USB controller driver that is provided by Dell. I cannot even see any evidence of USB devices when the TB16 is connected with the 240W power adapter connected. However, if I unplug the 240W power adapter from the TB16, I do see some USB devices pop up, but they don't work. I have tried leaving the dock disconnected from everything for 4 days and then connecting the power adapter to it, then connecting the laptop. That did no good either.
I also tried using the recommended "disable WiFi" fix that was posted here in the forums. That made no difference. It makes no difference if the laptop is off and powered up with the lid closed or with the lid open. I also cannot use a USB keyboard connected to the TB16 on the bitlocker prompt screen, regardless what port it is c... Read more

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RELEVANCY SCORE 69.6

Ok i dont know if this is windows 7 related or hardware or what but heres the deal:

I've had this gaming pc for about 2 years and ever since ive gotten it, it seems to freeze and/or restart at weird times.
at first i thought it was over heating so i got a better heat sink and some top shelf thermal paste, took the side panels off and added a huge box fan to the side and put it next to an air conditioner.
still happened... so its not a heat thing i dont think.
and what confuses me the most is that it does it when performing simple tasks but now when performing complex ones.

i play a highly graphical video game for 5 hours = no problem
i watch a youtube video = sometimes freezes and the audio will "stutter" or shut off or both OR none.

i host a game server, or 2, play a game and my room is 85 degrees = no problem.

i play a flash game for 10 minutes in a 65 degree room = freeze and sound stutter and/or restart.


also i have tried completely cleaning all of the hardware and removing dust and i have tried reformatting the harddrive and starting over.

no matter what i try, same problem.

-Charlie

A:Random restarting/ freezing with stuttering sound.

What is the make, model and Wattage of your PSU? Boot into Setup (Bios) to PC Health, report the temperatures, and the +12V line of the PSU.

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RELEVANCY SCORE 68.8

Hi, my computer will always randomly freeze for 1-3 seconds when I do normal tasks (like using chrome and skype). The freezes cause audio and mouse to also freeze during that time.

I tried to swap CPUs, get a new mobo, use different RAM and nothing works. I've got this problem since Windows 8. But its been progressively worse. Now I also sometimes have problems POSTing and the display will turn black when I boot up to the login screen.

I used latencymon to check which drivers are causing the problem and when I disable my GPU drivers the stuttering is gone. I don't have any of these problems when using DirectX apps. My GTX 660 has the latest drivers installed.

A:Random audio stuttering and mouse freezing with normal use

I posted some more info into this issue with LatencyMon. It looks like it has something to do with dxgkrnl.sys and Wdf01000.sys. They both have the highest DPC and ISR counts. Not sure what to do cause i cant reinstall DirectX.


Code:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:07:29 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: WILSON
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: ... Read more

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RELEVANCY SCORE 68.8

Hi, my computer will always randomly freeze for 1-3 seconds when I do normal tasks (like using chrome and skype). The freezes cause audio and mouse to also freeze during that time.

I tried to swap CPUs, get a new mobo, use different RAM and nothing works. I've got this problem since Windows 8. But its been progressively worse. Now I also sometimes have problems POSTing and the display will turn black when I boot up to the login screen.

I used latencymon to check which drivers are causing the problem and when I disable my GPU drivers the stuttering is gone. I don't have any of these problems when using DirectX apps. My GTX 660 has the latest drivers installed.

A:Random audio stuttering and mouse freezing with normal use

I posted some more info into this issue with LatencyMon. It looks like it has something to do with dxgkrnl.sys and Wdf01000.sys. They both have the highest DPC and ISR counts. Not sure what to do cause i cant reinstall DirectX.


Code:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:07:29 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: WILSON
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: ... Read more

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RELEVANCY SCORE 68.4

I'm having issues getting the TB16 to work with the XPS 15 9550. I successfully installed all the drivers in the proper order as documented prior to plugging in the TB16 for the first time.

I've verified that I indeed do have a Thundrerbolt port - there is a Thunderbolt symbol next to the USB-C port.
When I do plug in the TB16 the power button on it will power the system off/on.
I've used a usb-c to Displayport adapter and a usb-c to usb 3.0 adapter with a flash drive. Both worked successfully so the basic functionality of the usb-c port is working.

When I plug in the TB16 I never got an authentication window pop-up. In the Thunderbolt software it shows no attached devices.

The details setting in the Thunderbolt software looks fine, it appears to have the proper driver and firmware levels.

When I check the Thunderbolt driver it says that 'the hardware device is not connected to the computer'.
I'm at a loss - everything looks good except for the fact that nothing happens when I plugin the TB16. I'm wondering if there's a hardware problem with the Thunderbolt controller itself? I'd appreciate any help that anyone can give me.

A:XPS 15 9550 - Thunderbolt port not working - TB16

You might open the Thunderbolt software and set it to allow all devices.  I reset my system and redid the TB16 and it shows the cable and dock as approved devices.
It was not hard for me.  The thunderbolt controller is on the computer.  You show some correct info for that controller, although since I have a 9365, that specific info may be different, but you do show a different controller generation..

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RELEVANCY SCORE 68.4

Hi,
First question: Using the ASUS ROG PG279Q with TB16 and 9550 - No 144Hz possible via DP or Mini-DP. Everything fine till 120Hz but when switching to 144Hz the screens flickers like crazy. Unusable!
Tried until now:
- Drivers updated for Nvidia and Intel 
- All Drivers for TB16 installed 
- Tested on Mini-DP as well as DP of TB16
- Monior and same Cable work fine at 144Hz on Lenovo Laptop with integrated Intel Graphics
Any hints please?
Second question: Also, is it possible to force the NVidia Driver a different Refresh Rate when in use? So for example, in Desktop mode when doing office stuff I am fine with 100Hz whereas when I play and the NVidia kicks in I would want that to use 144Hz or even 165Hz
Thanks in advance

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RELEVANCY SCORE 68

Looking at the documents for the dock it looks like this is capable of this setup but I cannot figure out how to get it working.
The TB16 supports 3 external FHD monitors ...., I would assume I could also have my internal laptop screen running also. Am I wrong?

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RELEVANCY SCORE 68

I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.
It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?

A:Dell XPS 15 9550 with TB16 Dock Thunderbolt message

You have done the firmware update which might be required on some systems?

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RELEVANCY SCORE 66.4

Hi,
I had my setup working perfectly on Arch Linux before updating my bios. The dock could be plugged and unplogged at will without crashing. After updating to the latest bios (To get the Intel ME vulnerability patch) it doesn't work anymore.
Connected on the dock:
One 1080P screen (HDMI)
Another 1080P screen (Display port)
USB mouse and keyboard
Ethernet cable
3.5mm jack to sound system

Setup that worked
Bios: 1.2.18
Kernel: 4.10.6-1-ARCH

Setup that crashes
Bios: 1.2.25
Kernel: 4.10.6-1-ARCH
Kernel: 4.10.13-1-ARCH

Expected behavior
Connecting the dock when the laptop is powered works.
Connecting the dock when the laptop is turned off and booted works

Actual behavior
Connecting the dock when the laptop is powered crashes the system
Connecting the dock when the laptop is truned off works, but mouse and keyboard don't work.

Anyone has pointers on how I could resolve this issue?
Thank you very much.

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RELEVANCY SCORE 65.2

I have been experiencing issues with my USB keyboard on my XPS15 9550 w/TB16 Dock when the Logitech G610 USB keyboard is plugged into TB16 USB 2.0 port in the back.
The keyboard will hang, accepting no input. or may hang on a certain letter, thus producing an "aaaaaaaa" across the screen until the keyboard "comes back".
Keyboard seems to work fine while plugged directly into the XPS15 rather than the TB16.
I also have an external USB drive for backups that I use connected to the TB16, although seems to be functioning fine. I have not had a backup fail, so, I assume it is working fine.
I have tried downloading all of the drivers, and re-installing them in the proper order according to the documentation while disconnected from the TB16, and then connecting to the dock.

Is anyone else experiencing a similar issue?  Is it the dock or the 9550?

A:USB Keyboard Hangs/Quits working on XPS15 9550 and Thunderbolt Dock TB16 . W10Pro x64

If you happen to run Citrix Receiver, make sure you're running at least version 4.9, since earlier versions are known to cause USB issues with the TB16, although that typically presents as the USB ports not working at all.  If not, then there was also an issue with intermittent USB device disconnects that was eventually solved through a combination of drivers and firmware, so when you say you've downloaded all of the drivers, please confirm that includes:
- BIOS
- Thunderbolt firmware
- Thunderbolt software
- ASMedia USB Host Controller driver

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RELEVANCY SCORE 61.6

I've been getting a stutter when I am streaming audio online. It doesn't seem to happen with video. Is there a hotfix I can take advantage of as I did see another post similar to my issue regarding an XPS13.
Thank you for your time.

A:XPS 15 9550 Audio stuttering issue

Hi,
Thank you for writing to us!
We would suggest  you to check if there any updates that are pending on the system which might help and also update the audio driver .
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 60.4

I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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RELEVANCY SCORE 58.4

Hi Everyone! please help!
Every time I turn my computer on (after it was completely off) again which I do a lot as this laptop is so fast to turn off and on, the video streaming does not work.
So after I turn on I go to the bbc, Facebook, youtube, or other streaming sites the video loads and I can click play though it does not actually play, just a still image. same on every website. so to fix this I have to restart the computer, then it works. So for some reason turning the computer off causes this and restarting it fixes it - seems strange to me though more irritating 
Second issue is that again online streaming videos stutter all websites all browsers (chrome internet explorer etc.). I have fixed this though by setting Nvidia to be used for the browsers instead of intel. Though this solution uses more power and might be related to the other problem.
This problem has been here since I got the laptop in December 2015, have updated to all the latest drivers bios, applications etc. What else can I do ???

Any help with the videos not playing would be greatly appreciated it is so annoying to turn on the computer go to websites then find you can't play the videos, then remembering you have to restart.

A:Dell XPS 15 9550 Videos online do not play after computer is turned off, also video stuttering

 How are you shutting it down? If you use the standard "Start Menu" > "Power" > "Shutdown", it does not completely shut it down. It saves part of memory in a hibernation file which allows it to quickly restart. This could cause issues when you start up again. If you have not tried this, set up a desktop shortcut (right-click on an empty spot on the desktop, select "New" > "Shortcut" and enter "shutdown /s /t 0" in the box (that's "shutdown" + space + forward slash+"s" + space + forward slash+"t" + space + "0" [the number zero]) without the quotes. Click "Next" and give the shortcut a name, then "OK". This will shut the computer down completely.
  The other option is to disable "Fast Startup". That should accomplish the same thing. See if either of these help.
JohnD

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RELEVANCY SCORE 52.8

Hi,

I had an issue in the past where I installed a 32-bit version of a program and it messed everything up. You can take a look at this thread for more information.

Mouse/Keyboard/USB don't work anymore after turning off computer

I had to do a repair install in order for my computer to run properly again. However, 3/4 months after the repair install, my computer is acting strange. It constantly stutters/freezes every 5-10 seconds or so. When I browse the internet, it freezes for about 5 seconds before it resumes; when I open up anything, it freezes before it starts; when I play a game, it lags/freezes randomly for a good 3-5 seconds.

I have no idea what happened or if this has anything to do with the "repair install". I assume it does and I am asking you guys if anything can be done to fix this issue before a complete format of my system.

A:Stuttering/Freezing

If this began 3 or 4 months after the repair install, it is probably not related to it.

I think you should check for malware.
Please download Malwarebytes' Anti-Malware and save it to a convenient location.
Right click on mbam-setup.exe and select Run as administrator
Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
Select the Scanner tab. Click on Perform quick scan, then click on Scan.
Leave the default options as it is and click on Start Scan.
When done, you will be prompted. Click OK, then click on Show Results.
Check (tick) all items except items in the C:\System Volume Information folder and click on Remove Selected.
After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.
====================================================

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in t... Read more

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RELEVANCY SCORE 52.8

ok, i've had about enuf of this comp of mine! i have tried everything to fix my problem but i just can't seem to do it.

here is my problem:
when i play my games or listen to my music, i get a freezing or stuttering situation

i cant fix it. i have tried to re install the game, i updated my drivers for my audio/video card, but no matter what i try- nothing seems to work. i have a decent comp

p3 processor, 600 mhz,
40 gigs,
320 ram,
allegro audio/sound card

so i should not have this problem.
if any 1 can give me some tips or solutions; plz do, because i have had enuf right now and i am going to snap and take out my comp with one big match!
i left a thread b 4 but i think it was not specific to my problem; so i didn't get the answers i needed. i know there are lots of comp geniuses out there, so if u could give me step by step info i would be really happy.

(*edited by mod)
 

A:freezing/ stuttering

What type of video card do you have? That may be the root of your issue..

Once you respond back I'll have a better idea of what may help your situation
 

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RELEVANCY SCORE 52.8

I have a 1.7GHz XP (home Edition and unfortuantly an OEM) PC trying to run Kurzweill 3000; word; ie; outlook express; zoomtext; adobe reader; PCTV; Olympus DM1 up & download; BT broadband; winzip; access; powerpoint; excel; ahead nero; inspiration; dragon naturally speaking.

Problem is PC sound stutters and PC freezes randomly. Have done restore points and restore to image/ghost. Issue still there.

I think I need to wipe the hard drive and reinstall everything - but how do I do it with an OEM? How can I communicate this to the supplier - whats the keyword to use. PC is still under warrenty until 8th Jan but issue been around for years - PC used to be a windows 98 - they did an upgrade - could they have missed something?

They think they've done enough - I need a working pc!

Any help welcome

thnx

Elaine

A:PC Stuttering & freezing

Let's see if you have any nasties hiding there first.....

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it in the forum. Do not fix anything in HijackThis since they may be harmless.

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RELEVANCY SCORE 52.8

Hi, all.

I've recently put together a new multimedia computer which I've hooked up to a 32'' LCD 1080i TV.

The machine has up until now, played DVDs fine, but when I tried playing my first HD DVD the other day, I noticed a slight 'stutter' every five seconds or so, during playback.

I tried changing some of the ATI Catalyst settings, but nothing worked, so I turned to downloading the newest ATI drivers I could find on their official website.

After I'd installed them and restarted, an error message appeared saying that the 'new' drivers I'd just installed (even though I'd double-checked) were in fact, 'old' drivers, and that Catalyst would now not work under them.

I tried rolling back the drivers, but that didn't help - if anything, it made things worse - I lost all sound, and eventually picture whilst running XP - so as a last resort, I tried reinstalling Windows.

This has pretty much restored everything to how it was before (and also HD DVD playback in PowerDVD Ultra) but now I can only play a film/disc for so long (about 10-20 mins) until the image freezes and/or goes into an infinite stuttering loop (video, that is - the sound keeps running).
I'd be eternally grateful if anyone could help me with this.

Thanks in advance,
Clark.
PS - I've also recently installed WMP11, assuming I could play blu-ray and HD DVD discs with that, but it doesn't seem to recognise HD DVD's at all.... Read more

A:HD DVD stuttering/freezing

VLC media player will play high definition content www.videolan.org version_8 is ok..
check cpu usage in windows task manager (performance tab.) while playing the media.
it may be necessary to sop all other programs running in the background (loaded at boot up )
 

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RELEVANCY SCORE 52.4

I'm experiencing intermittent freezing with my 5 month old 9550
I've seen a similar problem for the 9560 here

The freezing mainly happens after the screen has come out of standby mode, then when using Google Chrome the mouse pointer will freeze and Chrome will momentarily say it is not responding before the machine resumes as normal, then it will freeze again and repeat over and over. The only way I found to stop it freezing was to reboot.
I also noticed that the brightness up/down buttons do not function correctly after the first freeze has occurred.

Any help or same experiences appreciated

A:XPS 15-9550, 5 to 10 second freezing

To verify that the culprit is standby...* Click Start- Shutdown- Shutdown- Ok* Turn it on* Retest. Do you see the issue (Yes/No) ?* Click Start- Shutdown- Restart- OK* Retest. Do you see the issue (Yes/No) ?

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RELEVANCY SCORE 52.4

I had an issue since I got my XPS 15 9550 where I would have to restart Windows Explorer to swipe away notifications that freeze up on the screen as well as I cant play videos. Dell support fixed the issue by resetting W10 on my laptop but since the new anniv update coming out the issue is now back.
It get seriously annoying and slow, is there anything I could do without restarting windows on my laptop again that will fix this issue? All drivers are updated. 
Thanks!

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RELEVANCY SCORE 52

Sometimes my computer would freeze or slow to a crawl, regardless of what I'm doing, even if it's idle. When it slows, the computer stutters every second or so (Task manager shows CPU usage go up and down every second) and everything takes a lot longer to open/close/etc. When restarting afterwards, sometimes I'd get "A disk read error occured, press ctrl alt del to restart", or it'll hang on "Detecting IDE Drives" and then it'd do this test thing and "Media test failure, check cable". I figure these are all related and it's the cause of faulty hardware, but I don't know what. Please help. OS vista home edition 32bit intel quad core q6600 WD 320gb sata-2 16m 3200ks HDD Corsair 4gb ddr2-800 dual xms RAM Thermaltake W0131RU 850w power supply Evga nvidia 680i motherboard
 

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RELEVANCY SCORE 52

Hello,
I recently got a computer system of my father, [I have no idea what's been done with it in the past]

I would really appreciate it if you could help me sort the issues of it which are it being slow, and seeming to stutter / pause and jump forward. in games, sometimes in the browser and in YouTube videos. Its also extreemely noisy when Im playing games, im not sure if this has anything to do with it or not.

All i wish for, is the computer to let me play games such as World of warcraft without any issues, and use things such as facebook.

Here is the stuff i think i needed to add?
Code:


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz, x86 Family 15 Model 3 Stepping 4
Processor Count: 1
RAM: 2046 Mb
Graphics Card: RADEON X850 XT Platinum Edition, 256 Mb
Hard Drives: C: Total - 302285 MB, Free - 171517 MB;
Motherboard: Dell Inc., 0J3492
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled


and
Code:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:44:22, on 28/01/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost... Read more

A:Slow, Stuttering / Freezing.

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RELEVANCY SCORE 52

Hey all, I've run into a few problems here. I'm an avid player of Neverwinter Nights, EverQuest, and EQ2. And recently I've hit some... issues.

Two nights ago on EQ2, I was running through a zone, when my screen blipped. it froze for about five seconds, flickered black just before un-freezing, and my toon's pet would be a few yards ahead. Well I figured it was just some weird game glitch or lag or something, since the zone in question isn't exactly well-known for its stability. So I log out and reboot.

I can't even get into the game. It halts at the character select, and the opening screen resembles what I can best describe as "polygon explosion". Just a mass of color and triangles. I bluescreen after a while, it tells me that an error involving nv4_disp.dll resulted in an infinite loop.

So the next thing I do after I reboot is run avg, it finds nothing out of the ordinary, then I run ad-aware and spybot, both of whom just pick up your every day "you've won a million dollars!" type spyware. So I shrug and fire up WMP to enjoy some music. Well I have the visualization active on WMP, and... well, same thing that was happening in the game, only five times worse, flickering, stuttering, freezing on and off. I eventually wrestled it to the ground, uninstalled it, reinstalled it, and slapped a new skin on that works just fine. I then went to nvidia.com and downloaded / installed the 77.77 drivers. I had been using the 77.72... Read more

A:Freezing and stuttering in my games

Well I went in, uninstalled the drivers, rebooted, ran a driver cleaner, rebooted, reinstalled drivers, rebooted, no good.

Anyone, please?
 

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RELEVANCY SCORE 52

Hey, about a week ago, the mouse I use for my laptop started stuttering. At first I thought it was a problem with Minecraft, as it was only happening if I played Beta or Classic. But it later got worse, it started happening outside of Minecraft and the mouse often freezes completely, and I have to unplug and then plug the mouse back into the USB port. That works for up to several minutes max, then the lagging returns again. Sometimes the lagging even returns seconds after plugging the mouse back in. The built-in trackpad on the laptop doesn't seem to stutter or freeze, but using that is a pain and tedious when doing certain tasks.

I was using a Microsoft Intellipoint mouse at the time the problem started. And thought that it could be a driver issue and that the mouse drivers would've been be out of date. Turned out they were already up-to-date though, and the driver updates come through Windows Update. After that, I swapped mice. I got another mouse from my desktop PC, and hoped that would help fix the problem. Well, nope. I still get the same stuttering and freezes. And the mice seem to work normally on the desktop. I also tried blowing out the USB ports and adapters for the mice to see if dust was causing the problem. That didn't help either. Then I thought maybe it was the mouse pad I was using, but turns out that wasn't the problem either.

Edit: the LED lights on the second mouse remain lit even when the mouse pointer has frozen.

Windows is up-to-d... Read more

A:Mice Stuttering and Freezing

Is there a chance that Windows Update has updated your graphics drivers? I have had Windows Update cause problems before if I let it update hardware drivers.
 

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RELEVANCY SCORE 52

Warning: semi long block of text ahead

plz help me out i am now running 7201 but have had this problem since windows 7 build like 6595 or whatever it was,. anyway my problem is that whenever i play online games like tf2 and l4d i get great ping usually like 50ish give or take but for some reason every few minutes or half hours depending on what it feels like that day my character and everyone else s will just freeze in place like my pc doesn't know what to do with them like its not frame-rate issues but rather a network issue i thought it was my router and network but i even got a brand new router and wireless adapter,. this didnt happen ever on vista so idk so in short my network basically stutters while playing online games and every once in a while ill get that yellow symbol on my network status next to the clock but i just have to wait a few seconds or disconnect and then reconnect so can someone plz help me ?

btw my old router was a linksys wrt54g and my new one is a d-link gaming router i have a linksys wifi usb adapter

A:Network stuttering and freezing

well, it turns out for some reason the lag spikes are only in tf2 as far as i no cause i was playing css fine,. however it still drops everyonce and a while and i cant find a fix for tf2

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RELEVANCY SCORE 52

Other than a few minor hiccups, the only issue I seem to be having after upgrading to Windows 8 is some freezing and very slow performance. I may right-click something, or open a window, and it might take minutes instead of a fraction of a second. Sometimes, Explorer will crash or freeze. Other times, video/picture thumbnails will not be present, or may take a very long time to show up. Sometimes, I will open a folder, and it will display as if it is empty, even if it is full of files.
My computer is very fast, so I am unsure of what might be causing this. I scanned my drivers for errors, but they seem to be alright.

Thanks in advance for any ideas/suggestions!

Windows 8 Pro x64
Intel Core i7 2600k
16 GB RAM
128 GB SSD
2 TB HDD, 1 TB HDD x2, 1 TB ext. HDD, 3 TB ext. HDD x2
GTX 670
Security: Bitdefender Total Security 2013

A:Freezing, Stuttering, and Crashing

Did you upgrade or do a clean install? I had similar issues when I ran in dual-boot mode and everything cleared up after I did a clean install. Check your drivers and be sure they're all up-to-date. Is your PC running hot? Does it always do the same thing or just after it's been running awhile?

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RELEVANCY SCORE 52

Hey I recently upgraded my operating system from windows 7 basic to ultimate but now my laptop freezes and stutters when i play videos or music while I search the web. I've used CCleaner to fix any registry errors there might be and updated my chipset drivers but still no solution. Can anyone help???

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RELEVANCY SCORE 52

Hi there,

I have been having problems with my desktop for the past 4-5 months, have tried so much and looked on almost
every thread relating to lag and stuttering without finding a solution.

I have had the PC for nearly 3 years, built myself.

Specs:
CPU: Intel i7 7700k ( swaped to a celeron G3930)
GPU: Geoforce 1070 (taken out for testing)
Motherboard: MSI z270 pro carbon (swaped to an ASUS prime z270-P for testing)
Power supply: EVGA Supernova 850 W Gold G2
RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4 3000 MHz (tried individually)
Storage: Samsung 960 EVO M.2 (boot drive) and a Seagate BarraCuda

The problem occurs every 5-10 minutes with normal use, but every 20-30 seconds while playing games. This becomes more often for both the longer the computer is turned on for.

Things I have tried software wise:
-Clean install of windows 10
-Update/reinstall drivers for every component
-Change resolution and refresh rate of the monitor
-Disable prefetch and superfetch

There are no errors in event manager leading me to assume this problem is due to hardware. I have tried unplugging my GPU
and using my CPU's onboard graphics, the problem still occurs.

Screen recording of what the freezing looks like:

View: https://youtu.be/Q28k25lj8QQ

This problem 100% is not related to:
CPU
GPU
Motherboard
Loose cables
RAM

I have checked the PSU readings in the BIOS, there are no anomalous readings, everything looks very stable.
I have tested both my Storage devices and they show no e... Read more

A:Freezing and stuttering with normal use

You post that the problem is 100% not ram however I do not see where you tested the ram and what you used to test? Unless you use something like memtest and or prime95 [ram test] for a minimum of 1hr, then you really do not know if the problem is ram or not.




I have checked the PSU readings in the BIOS, there are no anomalous readingsClick to expand...

While this has some validity, it does not test under a load [which is where a pw supply would most likely have problems]
If you want to test a pw supply, you use the motherboard mfg's monitoring software while running prime95, OCCT, or IBT [intel burn test] If by chance your board mfg does not have monitoring software [which I know asus has] then you can use the intel extreme tuning utility. The intel utility will both monitor and do a stress test.
 

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RELEVANCY SCORE 52

Hi,
I paid a lot for this notebook and it freezes a LOT. MANY people online complain about this terrible computer. LOTS OF PEOPLE hate this computer, it freezes with no reason and BSOD are too frequently.

For some reason the battery in my notebook got fat and I had to remove it. After that my notebook freezes almost every time. I already did WIN 10 clean install and it freezes during the install.

I managed to make Win 8 to be installed but after it boots up, if I move the mouse around for some minutes it will freeze or show a BSOD.

I contacted a dell store and they didnt EVEN CARE taking a look what might be the problem, they just said: "send the motherboard to the garbage and buy a new one that we will kindly sell you for a prime price and charge you 2x to install it".

If you Google "dell xps 15 freezes" you will see how many people are being made of fool with this notebook. I cant believe a computer like this, with a high price could have SO MANY PROBLEMS.

The diagnostic tool at the boot up says there is no problem with the computer (except that it alerts me that the battery is not connected - of course, I disconnected it otherwise it would set fire in my apartment if I kept using it).

SO I COME HERE TO ASK FOR YOUR HELP OR A REFUND. GOOGLE THE TERMS I GAVE YOU, you will see TONS of people having the same problem. You are surely losing lots of potential customer at the future, if you dont solve this problem I will surely never EVER buy anything fro... Read more

A:XPS 15 9550 freezing and BSOD

NOTE: in the BSOD it shows "WHEA_UNCORRECTABLE_ERROR".

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RELEVANCY SCORE 51.6

Alienware 17 R4 GTX 108016Gb Rami7-7820
Out of the box it would play games fine with no freezes.  Windows and Graphics drivers updated once connected to the web and then it started freezing for a couple seconds in Wildlands and Watchdogs 2.  It will also freeze in the Heaven benchmark from Unigine. It freezes for a couple seconds then will run for a couple seconds then freeze again.  The freezes become more and more frequent.
The freezes will occur in the Heaven benchmark even on lower graphics settings.
GPU Temps are 70C and under while this is happening.
What I've tried:
1. Windows reset.
2. Windows fresh install
3. Staying with previous Graphics driver
4. Disabling Geforce Sharing
The freezing is still there.

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RELEVANCY SCORE 51.6

I have an HP ProBook 4540s that stutters when accepting input via both keyboard and mouse. This happens not just in windows, but also in the BIOS itself. Issue is also present when booting to safe mode, and in POST. I am a bit stumped, but I have run a memtest from the UBCD and it checked out fine, as did my HDD. Any ideas?
 

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RELEVANCY SCORE 51.6

Every time I listen to music or watch a video my computer seems to freeze or stutter for just a second. During this time the music screeches and everything hangs. I don't know if this only occurs when listening to music or watching a video, but it is the only time I notice.

I have tried disk defrag, updating drivers, cleaning my registry, disabling AVG resident shield and nothing seems to work. It is getting really annoying, so if anyone has any suggestion please let me know and thank you in advance.

A:Computer Micro Freezing/Stuttering

Hi -

I suggest playing a song or video and shortly following the stuttering/freezing right- clicking on the taskmbar (at bottom) and selecting 'Task manager'.

This will open a new window in which J want you to switch to the 'Processes' tab at the top. Then expand the window and click on the bar that says 'Mem Usage'. The highest process should be listed at the top, in your reply post the top 4 processes along with their name and memory usage. It might be that your CPU is struggling to keep up.

Regards,

- Jon

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RELEVANCY SCORE 51.6

Hey everyone, I reciently built a computer for a friend, and after everything was built, I installed a legal copy of Vista Home Premium on it. During the past few days though, the computer has begun freezing. It's not so much as a full system freeze, as a stuttering. Audio playback begins to loop, and you can't do anything, but after a little while, the system returns to normal.

I have installed the latest video drivers, but haven't been able to think of much more than that.

Here's a list of the hardware.

ECS P35T-A LGA 775 Intel P35 ATX Intel Motherboard - Retail

EVGA 512-P3-N871-AR GeForce 9800 GTX(G92) 512MB 256-bit GDDR3 PCI Express 2.0 x16 HDCP Ready SLI Supported Video Card - Retail

FSP Group Blue Storm II 500W ATX 2.2 SLI Ready Active PFC Power Supply - Retail

Intel Core 2 Duo E7200 Wolfdale 2.53GHz LGA 775 65W Dual-Core Processor Model BX80571E7200 - Retail

G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model F2-6400CL5D-2GBNQ - Retail

Seagate Barracuda 7200.10 ST3250310AS 250GB 7200 RPM SATA 3.0Gb/s Hard Drive - OEM

LG 20X DVD?R DVD Burner w/ SecurDisc Tech Black SATA Model GH20NS15 - OEM

Any help would be greatly appreciated. Thanks!

A:Vista Freezing/Stuttering Issue

hi ya the first thing I see is the PSU way to small to run that Video Card your gana need some thing with 700w and 26A on the 12v rail your one has only 18A on it

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RELEVANCY SCORE 51.6

Hi,

I'll try to keep this brief.

I purchased my HP Probook 4530s off my friend last week. Naturally, I formatted it to give a fresh install of Windows. Since then I have been having this issue:

Laptop freezing up - YouTube

Watch the video above, as you can hear the video lags/stutters as well as the sound 'buzzing'. The mouse lags across the screen and for some reason the internet disconnects during this time. The only way to fix this is to restart the laptop, although is happens again.

I have re installed Windows 3 times now and every time I get the issue.

I notice it the most under the following circumstances:

-Awaken PC from sleep mode
-Run laptop on battery power

In saying that, it is completely random. I was just in a Skype call on battery power and it was fine. I hung up and then rang someone again and it started freezing/buzzing/stuttering. The internet disconnected and I had to restart the laptop for fix it.

What on earth is causing this? The laptop worked perfectly before I formatted it the first time.

Specs:

W7
HP Probook 4530s
i5 2430m 2.4GHz
8 GB RAM
HD 6490


Please and thank you for anyone who can offer any advice!

A:Laptop Freezing/Stuttering Randomly During Use

I believe I have narrowed it down to my network card.

I guess it would make sense why the internet disconnects when I get those issues, but why would it freeze up my system?

I ran the DPC latency checker, and sure enough after 5 minutes on battery, I got the issue. I disabled things in device manager 1 by 1 and found when I disable my "802.11n Wireless LAN Card" the issue INSTANTLY goes away. Re-enabling it brings the issue back again.

I've tried updating the card's drivers yet it doesn't change the driver version of the card.

Help?

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RELEVANCY SCORE 51.6

I recently put together a HTPC out of some old parts, but when I try to stream videos from Hulu, Neftlix, and the likes, I get very poor performance. Netflix is watchable, with only occasional freezing, but the audio is slightly off sink from the video. Hulu on the other hand is extremely slow, and in full screen the video becomes a slideshow. Through the task manager, I can see that while streaming from Netflix I get around 60-70% CPU usage, while from Hulu I get a flat out 100%. I have installed available updates, including the most recent nVidia drivers, and flash 10.1, which is supposed to have GPU acceleration. Neither of those helped in the slightest bit.

Here are the specs:

Commell LV-670 ITX motherboard
Celeron 2.6
1 Gb DDR
GeForce 8400gs
Windows Server 2008

I know this is not a very powerful system, but it handles DVDs relatively smoothly, though there is still high CPU usage with them. I have tried multiple browsers as well, and have noticed no difference between them.

Any ideas on how to get GPU accelerated flash working, or how to improve streaming performance in general?

Thanks,

-TC
 

A:Video Streaming Stuttering/Freezing

sounds more like a network issue than anything... check for conflicts and update network drivers if necessary. i don't understand why CPU usage is so high but perhaps a network protocol or service is hogging res? download process explorer to get a better picture of what's going on why the streaming is running.
 

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RELEVANCY SCORE 51.6

For the past couple of day my computer has been having these flash freezing fits where it freezes for a few seconds then flashes blank for a second then goes back to normal for a few seconds then freezes again. It repeats the process several times before it goes back to normal permanently and I can continue with my work. It happens several times a day and I thought maybe if I updated my drivers and windows it would go away but nothing has changed. I have also got 2 blue screens saying:
Stop Code VIDEO_TDR_FAILURE
What failed: igdkmd64.sys
I am going to try reinstalling windows but other than this I'm not sure what to do.

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RELEVANCY SCORE 51.2

I received a new X1 Yoga roughly a week ago and have been having a consistent issue from day 1 wherein, at random (but frequent) intervals output to the display will freeze. I know the operating system hasn't hung, as I can use the keyboard or mouse to interact with the UI and hear audio feedback, but it's like the display completely stops refreshing and it frozen on a given frame for anywhere from 2 seconds to indefinitely. Once this issue starts, it seems to get worse and worse until one of these indefinite freezes. The freezes can always be recovered from by shutting the display, letting the laptop enter sleep mode, then re-opening, but usually re-occurs very shortly afterward. Extended diagnostics with the Lenovo diagnostic tool and memtest86 return no errors, and Lenovo support sent out a replacement NVMe SSD which failed to resolve the issue. For now I have escalated in MTSA again and am waiting for a response to see what their next idea is, but was curious if this issue sounds familiar to anybody else/if anyone may have a root cause? FWIW, I haven't been able to reproduce this issue in Linux, but it can be produced in windows (both fresh from MS and via Lenovo's restore image) in <10 mins, making it that much more frustrating to nail down which component may be acting up. Cheers!

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RELEVANCY SCORE 51.2

My new XPS 15 9560 is terribly slow and freezes, especially when using Chrome (I'm writing this using Edge)  I have only run Windows Update, installed Chrome (in admin account), created a regular user and logged into Dropbox under my regular user account.  I have run the dell diagnostics which reported no problems. 
The machine is unusable in Chrome and Edge stutters and lags also.  I'm incredibly  disappointed as this brand new machine, with virtually no software installed is even slower than the 5 year old machine it was to replace.
Any ideas?  Maybe I just need to return the machine and buy another brand.
And now the reCAPTCHA is freezing so I can't post this message.  ***!

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RELEVANCY SCORE 51.2

Hello, I have a problem with my computer that I built myself a couple of months ago.

The problem is that it keeps stuttering, it will freeze for two seconds unfreeze freeze for another two seconds unfreeze and it will do this roughly 6 times 10 times a day. I have put up with it in the past but now I am experiencing complete crashes where my computer will not respond and will shut down.

I have tried to research this online but havent found much solutions available, rumour has it it could be from the cables i am using to connect my SSD, HDD and optical drive to my motherboard.

I have windows 7 on my SSD, and all of my other large files on my samsung HDD.

here is my computer setup;


Error in event viewer;

General; The driver detected a controller error on \Device\Ide\IdePort0.

Description:

Details; + System

- Provider

[ Name] atapi

- EventID 11

[ Qualifiers] 49156

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-09-04T18:14:11.811812600Z

EventRecordID 142424

Channel System

Computer Sam-PC

Security


- EventData

\Device\Ide\IdePort0
0000100001000000000000000B0004C004000000850100C00000000000000000000000000000000000000000000000000000000005100000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00100000 00000001 00000000 C004000B
0008: 00... Read more

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RELEVANCY SCORE 51.2

Hello All! I've bought Lenovo P51 recently. I upgraded Lenovo drivers, BIOS and installed all Microsoft updates. Within the last couple of days, I noticed that Windows 10 hangs (off and on) while accessing Windows shares on my local network.The behavior I see is as follows:Mouse movement is no longer smooth, jumping between locations versus gliding.Applications (explorer and other) become unresponsive sporadically. It seems to affect just about everything...The file copy window itself is also impacted, jumping in % versus advancing like normal and unresponsive sporadically.Even BSOD happened once while the file was copying.If I cancel the file copy the problem immediately goes away.I chose a test file (about 170 GB) to do some testing with:Copy from local SSD to the same SSD - no problems.Copy from fileserver to SSD via Internal LAN Adapter (Intel 1Gbps) - problem occurs.Copy from fileserver to SSD via External USB LAN Adapter (usb stick 1Gbps) - no problems.All tests in Lenovo Vantage passes without any error.Is anyone else experiencing a similar issue?Thanks in advance! Lenovo ThinkPad P51 (20HH0014RT)Intel Core i7, 7700HQ, 8 Gb, nVidia Quadro M1200M, SSD, 256 Gb, Windows 10 Pro

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RELEVANCY SCORE 51.2

i have had this problem for a while. i use media player classic, part of the k-lite codec pack. whenever i play a video within 10-20 mins the video starts to stutter, slowing down before completely stopping as if it had been paused. i have tried watching in windows media player also, the same thing happens.

i am using Catalyst 9.12 drivers.

i had this problem with my old video card (GeForce 8800GTS) too.

i have done some googling and other people have had this problem, for some it was their drivers. others have had success with changing the output settings under DirectShow Video in media player classic. i have tried that, but it still happens, so i am thinking it is definitely a driver issue.

has anyone else had this problem? and if so how were u able to solve it?
 

A:media players stuttering and/or freezing videos

Have you tried an alternative to WMP or Classic?
Jet Player or VLC?
The Jet Player seems to play almost anything that WMP won't, and it's got all the extra's like BBE and equalizer settings. ( see if you still have the same problems with Jet)
http://www.jetaudio.com/download/
 

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RELEVANCY SCORE 51.2

My computer has been having this issue since purchase. Occasionally, whatever it is that I am doing will become unresponsive for 1-3 seconds at a time. This occurs fairly often, at least once every 5-10 minutes or so, so this can become increasingly irritating. Sometimes this freezing will occur when i open a new link on an internet browser, try to run some software, etc and will make cause the computer to remain frozen until I hold the power button, either forcing it to turn off or enter sleep mode (system is unresponsive to CTRL+ALT+DEL command so this is my only option). Any insight on to what this issue could be? I should also mention that my device is out of warranty. Thanks. 

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RELEVANCY SCORE 50.8

A few weeks ago, my XPS 15 started flickering for about 1 second and then would freeze completely, couldn't move my mouse and if there was any sound playing before it would stop. It normally happens right after I open the screen and it wakes up (doesn't happen on boot, just when it was sleeping) but occasionally happens while I'm using it. I've tried reinstalling the graphics drivers (both the 960M and the 530) and that hasn't made a difference.

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