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Just got Chromebook 14. Unable to run Chromebook R...

Q: Just got Chromebook 14. Unable to run Chromebook R...

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks











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Preferred Solution: Just got Chromebook 14. Unable to run Chromebook R...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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A: Just got Chromebook 14. Unable to run Chromebook R...

Hi all,

I just received word that it's available.On the Chrome Recovery app, I'm able to see that it is there.

Can you please try to access the recovery and let me know if you're still having trouble?

Thanks,Cory

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RELEVANCY SCORE 96

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks

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RELEVANCY SCORE 83.2

I have a hp chromebook and the error message that is being displayed is chrome os is missing or damaged. When i pressed the tab key the recovery message received is "0x5b no bootable kernel found on disk". When i try to recover it from the usb it displays an unexpected error message. I tried using different usb's but its still not working.

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RELEVANCY SCORE 82

My new HP Chromebook 11 will not turn on.  The charging light will not turn on and there is no response to pushing and holding the power button.  I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either.  I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem. Things I have tried: Replacing the recalled charger - checkLetting it sit charging for over four hours - checkTrying multiple chargers of varying voltage - checkTrying a hard reboot by pressing down and holding the refresh and power buttons together - checkAnd multiple other key combinations, including holding down the power button while removing and replacing the charger - check None of the above have produced ANY results.  Any ideas on how to fix the problem?  There is no visible battery pack, so I can't simply remove that which often works for other notebooks. Thanks in advance to anyone more tech savvy than me who has any suggestions. (P.S. Ideally I'd like to avoid returning the machine altogether) 

A:Unable to Charge or Turn on HP Chromebook 11

HI jaymae, Welcome to the HP forum!  I understand that your Chromebook 11 will not power on.   When you try to power it on, do you see a light in the back where the power is connected? Do you hear any mechanical noises ( iE  fan spinning,HDD spinning). If yes I would try this  Computer Does Not Power on After Software Update (Chrome OS).  If you have no mechanical noises at all, I would contact Chrome support. There should be a listing in  the documentation that came with the computer. This will provide the best contact information for your system.  If you are unable to locate it, here is a general link for Chrome Support.  Please let me know the results.

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RELEVANCY SCORE 82

I purchased a HP Chromebook 14 for my daughter in October 2016. To say the least, we are extremely disappointed.  Basically it feels like you cannot do anything with that laptop.The main issue is my daughter chose that laptop to be able to download apps, mainly games like Minecraft, or apps such as skype or Musically...Well, none of that seems to be possible... When you click on install, it gives you the  following message:" You haven't accessed the Google Play Store (the white shopping bag icon) on your device with this email account."I am reading that HP Chromebooks don't work with android apps yet but if that's the case when will they fix this issue?Can anybody help us? Thank you very much. 

A:Unable to download apps on HP Chromebook

Jaboke wrote:I purchased a HP Chromebook 14 for my daughter in October 2016. To say the least, we are extremely disappointed.  Basically it feels like you cannot do anything with that laptop.The main issue is my daughter chose that laptop to be able to download apps, mainly games like Minecraft, or apps such as skype or Musically...Well, none of that seems to be possible... When you click on install, it gives you the  following message:" You haven't accessed the Google Play Store (the white shopping bag icon) on your device with this email account."I am reading that HP Chromebooks don't work with android apps yet but if that's the case when will they fix this issue?Can anybody help us? Thank you very much. Please follow the instructions in this link for resolving Error: You haven't accessed the Google Play Store app on your device with this email account You will need to be signed into the Google Play store before being able to download/install Google Play apps.

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RELEVANCY SCORE 81.2

Hi everyone,
I'm a new member here and this is my first post, so please be gentle. I've been having an issue with my Chromebook recently. I'm unable to sign on to any Wi-fi network because the button on the bottom right-hand side just defaults to it being off. Specifically, it's similar to this:

https://productforums.google.com/forum/#!topic/chromebook-central/Kd5KQnkUjiY

http://community.acer.com/t5/Chromebooks/C720-wifi-disabled-with-no-option-to-enable/td-p/357817

I tried powering it on and off and eventually did a full reset and a Powerwash, so now everything is wiped off of the hard drive (which is OK since I backed up almost everything on Google Drive anyway). The problem still persists, regardless. Any ideas?

I'm hesitant to purchase a USB-Ethernet router since I'm not sure it would work and if the issue is the w-fi card, I'm hesitant to open it up and try to fix it as I'm not inclined towards that sort of thing and am worried that I'd mess it up.

Dropping it off at Best Buy or some place like that and telling them to try to fix it is an option, but I'm afraid they'd charge too much.

I'm looking for an easy fix since I only paid $125 for it last year via Amazon. Unfortunately, the warranty expired. Is it salvageable? The Chromebook is completely unusable at the moment.

Thanks in advance!
 

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RELEVANCY SCORE 81.2

Hi,

I have a new Samsung Chromebook, and have wifi through Virginmedia with a Netgear modem router. The wifi/modem router is working (I can connect to the internet on my desktop PC), and the Chromebook says it is connected, but when I try to logon to any webpage I get the following error:

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address

I have gone through all the suggestions the error message suggests but to no avail. I've also spoken to Virginmedia and had them test the internet connection and router and this is all fine.

I've Googled this error, and can see other posts relating to it, but can't find one that specifically answers the question for a Chromebook.

Please can anyone out there help? I'm afraid I'm not very techy, so basic language would be really appreciated!...

Thanks

Q
 

A:Unable to connect new Samsung Chromebook to the internet

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RELEVANCY SCORE 74.4

Could you please tell me if I can or will I be able to use Google Play Store and Android apps on my Acer C720 Chromebook.Also, can or will I be able to use Google Play Store and Android apps on the Acer CB5-311 Chromebook.

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RELEVANCY SCORE 65.6

I need help with my chrome book! I went to open it this morning and the chromebook title came on just fine when I turned it on but after that the screen is just black, I can tell that the screen is on because it's lot up butit's just black please help! How do I get to use my laptop again?
 

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RELEVANCY SCORE 65.6

A few weeks ago, my Chromebook began spontaneously powering down. I originally thought this was due to low battery, but after a few days I couldn't log on at all, even when battery was fully charged, or machine was plugged into the AC. Would get the password prompt and be able to enter the password okay, but then the machine would lock. Cursor still worked, but nothing responded, not even the onscreen "Shut Off" button. Only way to turn off the machine was to close lid or use the keyboard power button. Is there any way to fix this, or is this machine now dead? Thank you!

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RELEVANCY SCORE 65.6

I'm stuck on the "corrupt" screen and would lie to be able to navigate to my Web store apps as I have the "recovery tool" app already on my system however my wireless mouse won't work for some reason and my mouse pad on the chromebook isnt workingAs well?! Any suggestions?

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RELEVANCY SCORE 65.6

Hi ? Does anyone know when the Chromebook 14 is coming to the UK ? May? Also, any idea as to whether the specs for the processor will be the same as currently displayed on several websites ? the Intel Celeron N3060 or N3160? Just trying to guage whether I should hold off buying a Toshiba Core i3 model or not... Thanks!

A:Chromebook 14

Not too much longer, hopefully..https://store.google.com/product/acer_chromebook_14

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RELEVANCY SCORE 65.6

where could i get the manual, and the maintenace guide? http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=10467904#manuals there are only     Safety and Regulatory information (1)    White papers (1).  is there any official guide? i could not find anywhere in this hp.com site.

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RELEVANCY SCORE 65.6

I have recently just purchased a chromebook for my wife so she can work though school more efficiently. However neither of us have ever used anything other than Windows. She has a class that requires her to watch live video stream of her class that is a jnlp file but we have no idea on what Google app to download that supports that file. Any help will be greatly appreciated..
 

A:chromebook help

Does the class/instructor not provide information on how to access the video stream? I would expect they would have provided the info, as you typically have to create an account/login to access course related materials.
 

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RELEVANCY SCORE 65.6

I need help for a problem with my chromebook.This stickman keeps popping up and i don't know how to get rid of it.
 

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RELEVANCY SCORE 65.6

Hi there.

I'm doing this thread to once & for all find the ultimate answers to my PC issues. Before i bought my Lenovo Yoga 8 laptop i was thinking of buying a Google Chromebook. Specs might not be as high-end as a Windows PC but it loads a lot faster (having no such apps or enough background process to load in the background), apps load a lot faster, updates come automatically (and no need to download/intall like a PC), straighforward OS and no complicated hundreds of settings to tinker with unlike a PC. And besides a Chromebook is virus and malware-free forever.

I also happen to come from a Macbook Air and i found my PC is that slow. Downloading & installing apps takes a lot longer, opening or closing an app or browser or tasks also takes longer. But in the course i have made some research to improve the speed & performance of my Windows 8.1 laptop mainly:

1. Turned off bluetooth
2. Set Windows Update to automatic
3. Updated Windows Defender
4. Defrafgging my hard drive monthly

5. Choose Selective Startup (under msconfig) and made sure no apps are enabled under Startup, selected apps are running under Services, choose a higher number under Processors and maximum memory set to at least half of what my Lenovo is capable of (under Boot)
6. Set performance to High Performance.

So, What else have i missed?

Also i noticed when i look at Task Manager there are background processes that i do not understand and i'm not sur... Read more

A:Chromebook better than a PC?

Pick your platform by what you need to run. Typical applications in order of computer power include:
1. Web browsing (tablet)
2. Document editing. (Keyboard)
3. Spreadsheets, databases.
4. Multi-tasking (8GB RAM)
5. Watching movies.
6. Low performance games.(Graphics Card)
7. Infrequent video editing. (i5)
8. High performance games. (Graphics Card, i7, desktop)
9. Frequent video editing or rendering. (Multiple graphics cards, and processors, 32GB)
10. Rendering the Hobbit. (Server Farm.)
11. Simulating climate change. (Petabytes)

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RELEVANCY SCORE 65.6

HI...help with Chromebook, pls. Claire
 

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RELEVANCY SCORE 65.6

When my chromebook is off, there is a white flashing light next to the power supply, no wi-fi is on, can anyone tell me why it's flashing?

A:Chromebook

Keanoz wrote:When my chromebook is off, there is a white flashing light next to the power supply, no wi-fi is on, can anyone tell me why it's flashing?Is this a HP laptop? You provide little information to be of help here.

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RELEVANCY SCORE 65.6

Hi ? Does anyone know when the Chromebook 14 is coming to the UK ? May? Also, any idea as to whether the specs for the processor will be the same as currently displayed on several websites ? the Intel Celeron N3060 or N3160? Just trying to guage whether I should hold off buying a Toshiba Core i3 model or not... Thanks!

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RELEVANCY SCORE 65.6

I purchased a new Chromebook 14 although it is a 2 year old model I cannot get it out of demo mode

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RELEVANCY SCORE 65.6

Hello,I wondering if i could send my chromebook to HP, so that it could get a repair. I have a year warranty. Moreover a bit too much cleaning spray was sprayed on the screen which caused the screen to shut down. It is not functioning however the keyboard is still working.  A key is also chipped of. Is it repairable?

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RELEVANCY SCORE 65.6

HI...help with chromebook, please

Claire
 

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RELEVANCY SCORE 65.6

can someone with teamviewer install windows 7 in my chromebook ?
 

A:chromebook

Which of these two do you own? Chromebook Pixel or Acer C720
If neither, forget it; it probably won't work.
Where did you purchase your Windows 7 DVD? (to be sure the license is valid).
 

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RELEVANCY SCORE 65.6

My Hp Chromebook 11 G3 appers tp have no operating system on it when i start it up it automaticllly goes to a Starup Nsh paage any help

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RELEVANCY SCORE 65.6

Chromebook 14 is less than 7 months old and will not power up. I have tried a hard reboot (power, power/refresh, power/refresh/esc for 7 sec) Nothing works! The battery is internal so I cannot remove that. Any suggestions?

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RELEVANCY SCORE 65.6

Hello, I just replaced my chromebook, which my dog found quite tasty, judging from the side and back of it.  I have purchased an Acer Chromebook 15, but now I am stuck.  Does anyone have information about the brand/type of printer I should look for?  I've searched all over the web, but it just seems no one can give me "cloud-based" printing suggestions.  Anyone? Thank you, Spacekase1











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A:Chromebook. The dog ate it!

https://www.google.com/cloudprint/learn/printers.html

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RELEVANCY SCORE 65.6

HP Chromebook 14 Model: 14-q010nr My Chromebook gets vey hot on the left top side of the bezel around screen and back of lid..Hot enough you can't touch it. The heat starts at the top left corner and radiates all the way down to the keyboard. The right side is cool.  

A:HP chromebook 14 getting very hot

If it is getting that hot I would contact HP Support for warranty service: http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&dlc=en&lang=en&lc=en&product=6657691

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RELEVANCY SCORE 64.8

I need help to download snapchat to my chromebook and i have tried but so far nothing has worked. The closest I've gotten is where it works just is an old version that does not work, I do not remember how I had got that one. It is an important need for a situation, Please help me download snapchat to my chrombook.
 

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RELEVANCY SCORE 64.8

When powered on, my chrome book has no display, And all I see is the blue power indicator light blinking repeatedly with no pattern (about two times per second) if I hit ESC plus refresh plus power I get the " Chrome OS is missing or damaged" message. I have done the recovery process twice and although it says that it has recovered successfully, however, when it tries to restart, it goes right back to having no display and the blue power indicator light blinking. If I have the charger connected the orange charging indicator light blinks at the same rate. This all started approximately 24 hours ago, it was working fine before then.

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RELEVANCY SCORE 64.8

Will the new Acer Chromebook 14 be fanless? 

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RELEVANCY SCORE 64.8

Spoiler (Highlight to read)  windstream

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RELEVANCY SCORE 64.8

Hi there can anyone tell how to playback audio on chromebook 11, i am teacher/ co-Ordinator of an online classes system, so have to play recorded lectures in class . if i play lectures now by using chromebook...my background voice goes in class ..like phone ring, mobile phone ring .....knock at the door etc. if i mute my mic ....no voice comes in class ...is there any option to have playback audio system for chromebook so ..i can work smoothly Thaks

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RELEVANCY SCORE 64.8

Chromebook will not charge. Checked power adapter and it is working fine. Replaced DC power jack in chromebook with new one - charged for over 24 hours...still no lights and will not turn on. Disconnected battery from board, did hard reset (15 seconds on power switch without adapter plugged in and with battery disconneected as per HP) - no results. Would the LED next to the power jack NOT come on if the adapter was plugged in but the battery was bad? Is a new battery my next step or am I missing signs of something worse? Thanks for any help!

A:Chromebook will not charge

DickyBobs The best source of Chromebook help is through this link: Talk to a Chromebook Specialist - Chromebook HelpGood Luck

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RELEVANCY SCORE 64.8

After viewing videos on like on Facebook or other sites the sound on my Chromebook will stop working. Sound settings are correct but sound completely stops working. Clearing the browsers cache does not help. Rebooting the Chromebook will restore the sound function but the after a couple days of viewing videos online the sound will stop again. Chrome)S 57 is up to date. Any ideas about how to keep the sound from stopping?

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RELEVANCY SCORE 64.8

What is the difference between the C720-3605 and the C720-3404, besides $50? The comparison option on acer.com does not identify any differences besides price.

A:Chromebook differences

tpthatsme,
 
Looking at the specifications side by side they appear to be the same.

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RELEVANCY SCORE 64.8

I bought a chromebook for my 86 year old mother thinking it would be easy for her.  Last month a pop-up appeared that said she had a virus and needed to call a number.  She did and gave out her credit card number.  Company is non-existant- she called the next day.  Contacted credit card company.  Fast forward I did a powerwash of computer at xmas.  Pop-up just re-appeared today (same one) and I tried to have her do a hard restart but the computer would not respond.  Trying to do this long-distance.  I live an hour away from her.  She called comcast (her cable provider ) they could not help her.  I did read about trying to take the battery out but I she can't tell where the battery is.  Any advice would be appreciated.  

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RELEVANCY SCORE 64.8

I followed the instructions here: https://acer.custhelp.com/app/answers/detail/a_id/27637#_ga=1.91117849.2058217069.1472158467 I went to Google's site, and downloaded the linux script which creates the bootable USB media. It passes the verification stage, then fails with an "Unexpected Error." I looked that up on the Google recovery page and it say my media could be bad. That isn't the problem. I watched the logs (using <CTRL><ALT><REFRESH>) and the failure happens when flashing the rom:Starting firmware updater (/tmp/install-mount-point/usr/sbin/chromeos-firmwareupdate --mode=recovery)
Command: /tmp/install-mount-point/usr/sbin/chromeos-firmwareupdate --mode=recovery
Starting Google_Edgar firmware updater v4 (recovery)...
- Updater package: [Google_Edgar.7287.167.17 / EC:edgar_v1.1.3612-1863437]
- Current system: [RO:Google_Edgar.7287.167.17 , ACT:Google_Edgar.7287.167.17 / EC:edgar_v1.1.3611-a9a071e]
- Write protection: Hardware: off, Software: Main=ON EC=ON
mode_recovery: update RO+RW
* invoke: flashrom -p host --fast-verify -w bios.bin
mode_recovery: update ec/RO+RW
* invoke: flashrom -p ec --fast-verify -w ec.bin
Execution failed (1): flashrom -p ec --fast-verify -w ec.bin
Messages:
Erasing and writing flash chip... Good. It seems nothing was changed.
FAILED
flashrom v0.9.4 : 7be7ca6 : Jun 07 2016 18:51:52 UTC on Linux 3.18.0-12320-gbb6b499 (x86_64), built with libpci 3.1.10, GCC 4.9.x 20150123 (prerelease), little endian
disable_power_man... Read more

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RELEVANCY SCORE 64.8

First experienced a green screen with purple vertical lines randomly about, and now the top half of my screen is completely gray. Variations of gray, light gray to a almost cool black. I haven't hit the laptop up against anything, this is strictly a home laptop so it hasn't gone in my bag and banged about at all, and I have not dropped it at all. Just a home laptop where it is on a cooling pad on a desk and hardly moved away from there, I don't know whats caused it. I have insurance on this, so can this be fixed? Or do I have to send it in for help?











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A:HP Chromebook 14 Screen

@KikiLaBrat , Hello and thank you for posting on the HP support forums. The only thing you can do with a Chromebook is to do a Powerwash.   This will reset the Chrombebook back to factory original configuration. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this fails you will need to send it in to HP for repair. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.

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RELEVANCY SCORE 64.8

I am considering the Acer R11 11.6" Chromebook. I see contradictory info regarding access to Google Play. I'm looking at Best Buy Model CB5-132T-C8ZW. Is this machine one of the 3 currently able to access Play, along with the Asus and Google machines? Can you tell me the maximum size SD card that can be used in the R11? Thanks in advance.

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RELEVANCY SCORE 64.8

I've had my HP Chromebook since December 2014 and never had any issues with it. I love using it! Two days ago I switched the Chromebook off when it had about 8% battery left knowing I'd need to charge it when I next used it, however, it now won't start up at all and there is no charge coming from the AC adapter either. I have noticed that the Chromebook seems to be losing charge even when switched off recently as sometimes I've pout it away with 20% charge left and yet it's still been completely dead when I've next tried to use it; it never did that before. Anyway, my Chromebook is now useless to me and the HP website suggests it came out f warrenty 11mths after I purchased it in Novemver 2015. What can be done? It seems ludicrous that the damned thing hasn't lasted me 2 years yet. Please help... Anyone?

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RELEVANCY SCORE 64.8

Hi guys,
 
I know you are brillant at  anti malware for  Windows and other OS's, so I wanted to ask you about Chromebook.
 
One of my friends is getting a lot of spam, and I don't know if it is possible to check the Chromebook, or indeed if ANYTHING is out there to diagnose the thing.
 
By their schpeil it should be difficult to get a virus -  but its anti-Malware generally I'm interested in her checking.
 
Anyone got some hard useful info?
 
Thank you
 
 
A

A:Chromebook malware

He's getting spam in an e-mail?
 
 - Yusuf Alizo

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RELEVANCY SCORE 64.8

Will the new Acer Chromebook 14 be fanless? 

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RELEVANCY SCORE 64.8

Spoiler (Highlight to read)  windstream

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RELEVANCY SCORE 64.8

I'm comparing the HP Chromebook T6Q72EA with T6Q73EA. I can find that the SSD is 16GB on the first and 32 on the second. The reseller calls T6Q72EA for Education Edition, but they don't know about T6Q73EA. Is it Educaiton Edition? I really, really need a Chromebook that can hold up for school environment...

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RELEVANCY SCORE 64.8

Does anyone know if and when this model will be available to purchase in Canada?  Chromebook 13 (CB5-311P)I'm looking for a 13" touchscreen chromebook. Thanks 

A:Chromebook 13 (CB5-311P)

Hello, I found one unit available here. Acer Chromebook CB5-311P-T9AB (US model).

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RELEVANCY SCORE 64.8

I have an HP Chromebook 14 which until recently had been my pride and joy. However, for the past week or so, every time i switch it on, it lasts about 30 seconds before it freezes, the tracker pad becomes unresponsive, and I'm forced to switch it off via the power button.CTRL + ALT still work, and the keyboard seems to work I think, but it's preventing me from using it because the mouse isn't acting as you'd expect. Anyone else seen this?

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