Over 1 million tech questions and answers.

HP Support Assistant - does it support HP printers

Q: HP Support Assistant - does it support HP printers

I think the revamped Support Assistant is brilliant - especially for drivers where it checks your PC, rather than give you a list of driver updates for your model, as the old website-based Driver Update checker did. It has an "Add a device" facility but it doesn't find my HP DCP_J315W printer, connected via wireless. Does Support Assistant support printers? edited 08:07: typo




New Envy 15-AH151saOlder Compaq Presario CQ71-320SA screwed up by Microsoft's free upgrade from Win7 to Win10

Read other answers
RELEVANCY SCORE 200
Preferred Solution: HP Support Assistant - does it support HP printers

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 85.2

Hi

Model No- HP Pavilion dv6330ea Notebook PC. Refer to the link http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d

my OS is vista home premium 32-bit.

Everytime i run Hp Support Assistant i get an error of CASLExec has stopped working. recently downloaded sp52110.exe for vista os. http://ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52110.exe
but everytime i run hp support assistant i get this error.

Even Hp Wireless Assistant is not working or not opening at all. Recently just flash bios, then installed wireless drives and finially installed wireless assitant but still now solution. same problem not opening at all. but wireless card is working fine and i can easily connect to the internet, therefore there is no wireless problem.

Because of hp wireless assistant, i am unable to turn on Bluetooth because previously when hp wireless assistant was working at that time i had ennabled wireless and disabled bluetooth. Now i am unable to turn on the bluetooth because of this.
Can anyone suggest me any alternative way to enable the bluetooth without hp wireless assistant.
---------------------------------------------------------
If any user are looking for hp support assistant for windows 7 or 8 or vista then download the latest version from this link

http://http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

-------------------------------------------------------

please reply soon.

A:Problem Wireless Assistant & Support Assistant, How Turn On manually WLAN & Bluetooth

Almost one weak passed away.... and still no reply to this post.

Read other 2 answers
RELEVANCY SCORE 77.6

Hello everybody. As many HP users, I use to run HP Support Assistant to check for the availability of updated drivers and software for my Envy 4 ultrabook. I'm running the most recent version of Support Assistant.A few days ago, I've noticed that Support Assistant cannot connect to the Internet and look for updates, but it was able to download and install the upgraded version that I'm currently running. This strange behaviour began after installing Microsoft Visual Studio 2013, that created some network adapters probably related to the Windows Phone Emulator. I can say for sure that my network connectivity works fine, but the program still reports that it cannot detect an Internet connection.Is there any known issue involving Visual Studio 2013 and HP Support Assistant? Thank you. Bye.



Luigi Bruno

A:HP Support Assistant

Hello LuigiBruno, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I am unaware of any issues involving HP Support Assistant and other software. I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information. Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit?Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

Read other 9 answers
RELEVANCY SCORE 77.6

Hi, i receive this error message that yuo can see below.Someone can help me? Thanks in advance for reply.  ___________Le informazioni su come richiamare il debug JIT (Just-In-Time) anzich questa finestrasono riportate in fondo al messaggio.************** Testo dell'eccezione **************System.Xml.XmlException: Documento XML non valido: Il documento non ha un elemento radice.   in System.Xml.XmlDocument.Save(String filename)   in HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()   in HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)   in System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)************** Assembly caricati **************mscorlib    Versione assembly: 2.0.0.0    Versione Win32: 2.0.50727.8745 (WinRel.050727-8700)    Base di codice: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll----------------------------------------HPSSFUpdater    Versione assembly: 8.4.2.2    Versione Win32: 8.4.2.2    Base di codice: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe----------------------------------------System    Versione assembly: 2.0.0.0    Versione Win32: 2.0.50727.8750 (QFE.050727-8700)    Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c... Read more

Read other answers
RELEVANCY SCORE 77.6

I go to the HP SUpport Assistant and check for updates. I select a driver to be updated,then  download and install it. After the installation is complete, I go to the Action Log, which gives a date the driver was installed. However, the Install Now icon is highlighted and can still be selected. Why, if the driver was installed, am I still given the option of selecting the icon and installing the driver (again)? 

Read other answers
RELEVANCY SCORE 77.6

Got message that HPSF.exe has stopped working...."this application has encountered a serious problem and must close." It also says to click "OK" to automatically restart this application. Get pop-up from Windows, shows the scrolling at bottom of the pop-up for a second or two, and then the pop-up completely disappears. Also received message "sp63425.exe is corrupt or invalid (but I can't remember if from HP or Windows).
Also, my Norton 360 can no longer run scans, get an "X Error During Scan" and some other problems with Norton 360. And, my printer won't print....get message that says printer "offline" or "no power". But it's plugged in.

I'm going crazy trying to find articles, etc. to fix this problem. Finally, came across an article in WindowsTechies.com on how to fix HPSF.exe errors. Norton says it's safe to use. Can someone confirm that this download is safe and will fix my problems?

Thank you. And if you all confirm that it is safe to use. I will have a few questions to ask re some aspects of the download.

Thank you, so much.

A:HELP with HP Support Assistant Won't Run

Also, my Norton 360 can no longer run scans




Do a scan with Malwarebytes and let us know results. Also, check the Event Viewer. (ControlPanel/System'/Admin Tools/Event Viewer) and Device Manager to insure drivers are updated.

Can the HP Support Asst be uninstalled and reinstalled from the HP Support Site ? May be best.

You also may want to check the HP Support Forum and website for info and to insure you have latest HP drivers.

https://www.malwarebytes.org/

Read other 7 answers
RELEVANCY SCORE 77.6

Each time I restart my PC I get and error 1706 HP Support Assistant can't be found.  Does anyone know what is goin on?

Read other answers
RELEVANCY SCORE 77.6

Il software HP SUPPORT ASSISTANT danneggiato. Si blocca nella ricerca di aggiornamenti del sistema. Inoltre, ho provato a disinstallarlo ed impossibile. Ho cercato la nuova versione provando ad installarla sopra la vecchia, ma mi appare sempre un errore che non mi fa proseguire. L'errore :  Error 1327.Invalid Drive: g:\Ho provato il comando SUBST, simulando l'hard disk C: su G: ma l'errore appare lo stesso.che posso fare? 

Read other answers
RELEVANCY SCORE 77.6

Anyone have any idea as to why Support Assistant won't open. The little icon appears on the desktop like its going to open, then it just doesn't. Is there a link to download it again? Desktop is current on all updates.

Read other answers
RELEVANCY SCORE 77.6

Question for everyone. I work as a bench tech for a local computer store. I repair and build build computers as well as consult with customers about their computers. I have been told that HP support assistant is actually useful software. At risk of sounding ignorant, I have always been under the impression that it was pretty much junk software from HP and removed it along with a lot of other junk software that comes with the new computers like PDF complete, Norton Internet Security (60-day trial), etc.

But I have a couple guys here though that are swearing up and down that HP Support assistant works better when trying to get drivers for a new HP computer, rather than just going straight to HP's website because, "HP's website doesn't have the most updated drivers". I am having a hard time swallowing this, so I thought I would ask around. What say ye? I would appreciate some answers!
 

A:HP Support Assistant

I can't really say personally yet because I haven't had my computer but 2 months. But, if it is software that has been installed on HP computers for years, then I haven't missed it because I have been purchasing HP computers for a long time. When I got this one, I searched the programs I was suspicious of, and HP Support Assistant, was one of them. Everything I read leaned more toward "didn't need it" so I uninstalled it. Time will tell I guess but their web site has always worked for me in the past when I needed drivers, etc.
 

Read other 2 answers
RELEVANCY SCORE 77.6

Hi - please can you help me. My HP support Assistant function is not working properly. It tells me that I have 6 updates but when I try to update by the HP support assistant, it gets stuck after making a restore point . (My Internet connection is fine because I can browse other websites) I have downloaded the software manually from the HP website and installed these, rebooted, yet still the HP support assistant says says I have 6 outstanding updates.  The laptop is only a month old. Please help. Thank you, David













Solved!

View Solution.

A:HP Support Assistant

Hello and welcome! Try to uninstall HP Support Assistant in program and features. Next download and install the latest version of HP Support Assistant from the page on the link below Click here After the installation, restart again. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

Read other 3 answers
RELEVANCY SCORE 77.6

does this program suppose to detect, download and install missing drivers for windows 7 as well?

A:HP support assistant

Hi, Yes, but your machine has Windows 10 pre-installed.     http://support.hp.com/us-en/document/c04779012 It may not run properly. Regards.

Read other 1 answers
RELEVANCY SCORE 77.6

I have windows 10. This HP Support Assistant is suppose to be doing a scan (not asked for). I can't get it to quit.How can I get rid of it?

Read other answers
RELEVANCY SCORE 77.6

So HP support assistant works terible on my computer, and according to your support site support assistant has ALOT of ssues.. for me it started with everytime I used Support assistant it would make my computer crash completly where i manually had to shot it down.. So it got uninstalled, but when I tried to scan with task manager it found an old file from the program but I couldnt get acces to the path.. I then decided to install it again to be able to run the scan efficiently.. But oh boy.............. Now after i shut down the computer and turned it on again everything, and I men EVERYTHING runs so slow you cant even fathom, I am lucky if It can run any "bigger" programs.. so my question is do any other have the same issue experience? Note; any "help" from HP employee will be disregarded, I have dealt with you before, I hve done all the troubleshoot and YES the issue lies with you.. And since you wont accept that fact, then I dont have any hope for you being able to actually asist with support on a product you made, and thereby seeking of the ones actually willing to help - those dealing with the same issue as customer as I am!Any advice other than the "HP support" is welcomed! Thanks Dan

A:HP support assistant

Problems with HP Support Assistant can sometimes be resolved by uninstalling/re-installing. I have left it uninstalled and check for software and driver updates manually. I prefer to get rid of software that leaves event viewer littered with errors. As does HPSA.

Read other 1 answers
RELEVANCY SCORE 77.6

I have a littel problem with HSA and two Exclaimation points in orange color. HSA may be overly worried that NAP is'nt turn on. I do not meet the requirement to turn it on. So when will the HP question mark icon, with orange !! turn off. Toolbar lower right next to system tray, hidden icon diamond. Regards Redscarlett 

Read other answers
RELEVANCY SCORE 77.6

Why is it, HP Support Assistant is telling me I need to update drivers that don't need updating and actually to older versions of the drivers I already have installed?

Read other answers
RELEVANCY SCORE 77.6

I just finished rebuilding my HP ENVY TouchSmart 17? m7-j120dx Notebook PC  with Windows 10 Professional (I did not do a recovery; I just booted from the ISO and installed a clean OS).  I would like to install the HP Support Assistant and I found the link to download it and I installed it but the only thing that appears to have installed is the HP Support Solutions Framework.  I have an HP ENVY Phoenix 860-180st Desktop to use as a reference and I see an actual HP Support Assistant in Add/Remove Programs on it but on my Notebook, I only see the Framework.  Any suggestions?  Thanks

Read other answers
RELEVANCY SCORE 77.6

Hi  Can anyone help... I have notice that when I check for new updates in the HP Support assistant I get the screen shown below... It appears that it is not working...   I know it was working OK, and I have just refreshed the warranty date so I know it speaks to the HP servers... Do the crosses mean there are no updates or it is not working?   I do have about 5 outstanding updates which I have not istalled could that cause this? I have just checked for updates for the support assistant and it came straight uop that I had outstanding updates. Stuart 

A:HP Support assistant

Think I have sorted it... I went into recovery manager and just re-installed the HP Support assistant and it now seems to work   Stuart

Read other 1 answers
RELEVANCY SCORE 77.6

Is there any way to print in a file all the specifications provided by hp support assistant in order to use it if i want? e.g after a format the name and edition of wifi adapter. Thank you

Read other answers
RELEVANCY SCORE 77.6

Tech Support Guy System Info Utility version 1.0.0.2, OS Version: Microsoft Windows 7 Home Premium, Service Pack 1,64 bit
Processor: Intel(R) Pentium((R) CPU B950 @ 2.10GHz, Intel64 Family 6
Model 42 Stepping 7, Processor Count 2, Ram: 4043, Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total-457016 MB, Free-409268 MB; D: Total- 15658 MB, Free-1699 MB; E Total 4055 MB, Free-1103 MB;
Motherboard: Hewlett-Packard,1671 Antivirus: Advanced SystemCare Ultimate, Updated and Enabled

I am having a problem with HP Support Assistant. It has an error occurred on the top. When I try to uninstall it it also has an error message saying Error # 1315 A network error occurred whilr attempting to read from C:\Windows\Installer\HP Support Assistant.. Then it says C:\swsetup\SP58915\Metro.xml

I tried getting it fixed through HP but after 3 hours on the phone he was not able to help.
 

Read other answers
RELEVANCY SCORE 77.6

I have been using HP Customer Support and HP Support Assistant to prepare for an upgrade to Windows 10 on my HP TouchSmart 520-1070 Desktop PC (QP792AA#ABA) and am stopped by a disagreement between the two. Customer Support > Software and Drivers > HP TouchSmart 520-1070 Desktop PC lists 32 programs or drivers as of 6/7/2016 as available. HP Support Assistant > My PC, Updates > Check for updates and messages as of 6/7/2016 states "No Updates are Available". Should I ignore HP Support Assistant and use Customer Support to download and install the 32 updates?

A:Support Assistant

Harvof StPaul, welcome to the forum. Personally, I would definitely try to install the updates.  You won't be able to upgrade to Win 10 if your system is not up to date. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

Read other 1 answers
RELEVANCY SCORE 77.6

Hello - I've just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts'HP Display OSD''Intel Wireless Display'& then wants to restart.

Read other answers
RELEVANCY SCORE 77.6

Hp Support Assistant, stopped working after installing Windows 10 upgrade assistant. Have tried uninstalling, reinstalling, still will not work. HP Envy 17" is only, 4 months old, game with Windows 10 installed, this is the first upgrade to Windows 10. Don't know what else to do. Any suggestions?

A:HP Support Assistant

beabob Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck

Read other 2 answers
RELEVANCY SCORE 77.6

How do I update my HP laptop with HP support assistant
 

Read other answers
RELEVANCY SCORE 77.6

Hi     is anyone besides me having trouble with there Hp support assistant? the contact Hp support chat will not show up on it. my warrantty tells me it is expired but its good until next year. refresh warrantty status does not work. check for latest version does not work i have tried to uninstall and reinstall it still does not work. i have even wiped out and reinstall the computer and windows 10 home 64 bit still does not work. can anyone please tell me what to do on getting this to work again? thank you for any help on this.

A:Hp Support assistant

@Brad37?, welcome back to the forum. I know that you have uninstalled HPSA and reinstalled it, but try using the latest version found here.  I suggest that you use Revo Uninstaller to uninstall it.  I use the FREE version and the Advanced option.  This has corrected problems for other members using Win 10. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

Read other 2 answers
RELEVANCY SCORE 77.6

Does anyone know anything about the HP Support Assistant (HPSA)? Mine has stopped working. It will not update or display any information. I have uninstalled and re-installed several times with the same result.

I have attached a screenshot of what I get when I open the HPSA.

I am using the HP Pavilion All in One 23-q112 with Windows 10 Home 64-bit.

Thanks.
 

Read other answers
RELEVANCY SCORE 77.6

I am having a problem with my Hp support assistant.  I have uninstalled and reinstalled and it is still doing the same thing.  It doesnt seem to go past connecting to hp  This has been happening for about the last week

Read other answers
RELEVANCY SCORE 77.6

I am trying to use the HP support assitant to download and install updates but I tried for two hours and nothing would downlaod and install. What should I do? Tried running a fix through microsoft support page to fix installation issues but it did not fix it.

Read other answers
RELEVANCY SCORE 77.6

I"ve tried to open Support Assistant in all the ways possible and it will not open. The only link I have to it is in "Start", "help and support", and when I click on HP Product Assistant, I get a box saying "The software program is not found" - yet I have installed (successfuly?) it twice. It is not found in "Control Panel" nor is ther any icon anywhere. How can I create a connection between the link and the program - if indeed it is on my PC. I have a desktop Hp Pavillion Model #: p6120t
Software Build #: 93NAv3PcA5, with Windows 7 (HP provided upgrade at purchase) and need help.
Thanks in advance for ANY help you may gave
sayger2

A:HP Support Assistant

Use Revo Unstaller(free) and remove any and all HP supports assistant files.
Then click on this link and install updated HP latest version....

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46005.exe

Read other 3 answers
RELEVANCY SCORE 77.6

My hp pavilion notebook had hp support assistant on it when I first got it. After a reset at the place of purchase, it was gone. can anyone tell how to download it? I have Windows 10.

A:HP Support assistant

Hi Cheryl,

Thank you for your question.

We could also search ?HP Support Assistant? in Window 10 search bar to check if we could find it.

In addition above suggestion, you could also ask for help to HP supplier.

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

JimPlease remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

Read other 3 answers
RELEVANCY SCORE 77.6

Hello My computer is HP Pavilion 500-205eo and operating system is Windows 10 (64 bit). After november 2015 windows 10 update my HP Support Assistant finished to work. (Note that it worked after I upgraded my windows 8 to windows 10 on august or september 2015)I uninstalled and reloaded this HP Support Assistant. When trying to install it the operation finished  without completion and I got a message "Log in with administrator privileges". I tried the installing today (once again) but the result was the same as earlier.   I am the only user of my computer and I always log in as an administrator. There is 1,5 terabyte free space in my hard disk.What to do ? heppu

A:HP Support Assistant

heppu Hello;Allow me to welcome you to the HP forums!I read your post about problems you're having with HP Support Assistant (HPSA) and wanted to help.Here are some troubleshooting steps you can try: HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) | HP Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

Read other 1 answers
RELEVANCY SCORE 77.6

Very recently took delivery of a new Pavilion with Windows 10 preinstalled. So far, the only software to cause me serious problems is the HP Support Assistant, which has not only locked up the PC twice but also chewed up 99% CPU. Have tried to remove it from the Startup using HP's own online instructions - which are wrong. Starting msconfig and then clicking on the Startup tab says that I have to use Task Manager. But the latter does not list Support Assistant - although there is an anonymous 'Program' which looks suspicious. So have basically resorted to turning off anything I can from within Support Assistant. Result is that PC is running much better. Please spare us this malware.

Read other answers
RELEVANCY SCORE 77.6

Hi, How can I disable the HP assistant from restarting my computer everytime it has an update. You only appear to be able to postpone it. It keeps interrupting what I'm doing, especially when I'm downloading software updates (large ones from apple) and then I have to start the download all over again. I have a slow ISP and it can take several hours to download an update. Days if it is interrupted.

A:HP Support Assistant

HP Support Assistant is a one-stop solution for connected, contextual support for your PC and printers. It helps you maintain your PC?and printers? and avoid or resolve problems using automated updates and self-help options. The above is what is defined as HPSupport Assistant.  It is an inbuilt app that will help you find solutions pertaining to your system by self checking the warranty/serial No/Hardware configuration/software etc., to assist you in narrowing down thesolutions to any of your problems.  The only annoying part is, at times it pop's up as and when it wishes to provide some information about your system.  There are multiple ways to stop this to work automatically. However, if you dont require self help options with your laptop/desktop pc, you can go ahead and uninstall it.  Will not effect any other part of your software/apps/performance etc.,.

Read other 2 answers
RELEVANCY SCORE 77.6

The three files are not there, what shall i do?

A:Re: hp support assistant

@Zishan_S Hello;Allow me to welcome you to the HP forums! Sorry, but without details, we can not possibly tell you what to do. WHICH files are missing? What are you trying to use HP Support Assistant to accomplish?We can proceed when you provide the information.Thanks

Read other 1 answers
RELEVANCY SCORE 77.6

I have win 10 and try and use the hp support assistant for my hp envy 5540 printer and hp desktop but it never updates

Read other answers
RELEVANCY SCORE 77.6

Hi I am facing 2 problems: 1) How do I turn on my keyboard lights (backlit)? I can't find any light button. 2) HP Support Assistant prompts me to update HP  Notebook System BIOS Update (Intel Processors) but it's taking too long to download n install, I mean it's not working. Pls provide solutions for these 2 problems asap, thk u so much! Best Regards,Jerica











Solved!
View Solution.

A:HP Support Assistant

Hi,       Answer's are as listed below:- 1. http://support.hp.com/in-en/document/c05149471 Product specs does not mention that the unit was shipped with backlit keyboard, but you can try press F5 to enable it (If the unit is shipped with one). 2. Download the BIOS drivers from the below link, select the operating system from the list and then download the lastest BIOS update. http://support.hp.com/sg-en/drivers/selfservice/HP-Pavilion-14-Notebook-PC-series/10862154/model/11803707

Read other 2 answers
RELEVANCY SCORE 77.6

After reinstalling Support Assistant, (Win10 Upgrade Crash), the NEXT botton in the lower right corner of the Wellcome Screen, stays dimmed, so inaccesible.Hoe to solve this problem, please?

A:Support Assistant

Hi @PHW26,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with Windows 10 crashing. I will be glad to help you.Please post the full product number of your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Please get back to me with above information, so I can help you better. 

Read other 2 answers
RELEVANCY SCORE 77.6

I have hp support assistant and there is an error I dont know how to take care of.  Its troubleshooting and fixes, its usbport

Read other answers
RELEVANCY SCORE 77.6

I have the latest version of HP Support Assistant 7.0.39.15.   I also have Windows 7 64 bit. My question is about the Action Log under Updates and Tune Ups.  How do you delete the messages in the Action Log?? I have several there since February. thank you













Solved!

View Solution.

A:hp support assistant

Please delete the following three files from the path: C:\Program Files (x86)\Hewlett-Packard\HP Support Frameworkhc_softpaqs.xml, hc_persistance.xml and hc_solutions.xmlRestart the system and open HP Support Assistant.

Read other 10 answers
RELEVANCY SCORE 77.6

Hi! I am new to the forum so apologies if I break any rules unintentionally or if this is a stupid question. My question relates to the newest update of HP Support Assistant version 8.3.27.17, framework 12.5.26.37, configuration files 8.0.5386.1523 on a Windows 10 Professional 64-bit machine. My problem is that HP Support Assistant doesn't seem to get past the check for messages and updates stage when attempting to find the latest updates (see image below).  I have tried to check for updates for my machine, as well as for my home printer and both lead to the same result in the image above. In previous versions of HP Support Assistant, this did not happen because it would progressively go through each stage of the process, while replacing the present grey crosses with green ticks. I have tried uninstalling HP Support Assistant, installing it with a previous version and then updating it both through the software and through a later executable, all to no avail. I know that a problem exists because I checked my model's software downloads page on HP's website and found that my machine was not on the latest BIOS version, because it never showed up in those failed checks for updates (so I had to manually download it and update my BIOS from the executable). However, in previous versions of HP Support Assistant, I received updates for my BIOS and other software without trouble. I hope you can confirm whether my software is acting up, or whether ... Read more

Read other answers
RELEVANCY SCORE 77.6

looking for the reason that when the support assistant FAILS a download/install that the reselection of that software has to once again download the software yet again? Should it not already be downloaded?

Read other answers
RELEVANCY SCORE 77.6

Some of the HP drivers were lost (HP 4480 desktop All-In-One) when I D/L W-10. Went to HP.com and replaced all drivers. All is well, except, I now have HP support assistant in my startup taskbar location. It is not listed in taskbar start section. Read where it can be beneficial, so maybe not uninstall it,,,just stop from startup.  Would like advice whether if it were NOT in startup, would it crash my other printer functions...? Also advice as to Best Way stop it from start... Thanks for any and all replies......Also is it possible to change forum name...???? Thanks again...Jim

A:HP Support Assistant

Go to start and type msconfig in there under startup tab. If not in there try services tab.

Read other 0 answers
RELEVANCY SCORE 77.6

My upgraded HP Support Assistant 8.1.40.3 isn't scanning my files to determine if I have the latest updates for my HP LaserJet 200 color MFP M276 PCL6 printer. I get continuous notices to update the same updates I've updated three times before.i.e., LJ-Pro_200_color-MFP-M276 driver-installer-15188, and,LJ-Pro_200_color-MFP-M276 full solution-15188.Please fix your HP Support Assistantgsl122 

Read other answers
RELEVANCY SCORE 77.6

can not contact to hp assistants through hp support assistant in any way.

Read other answers
RELEVANCY SCORE 77.6

I was trying to update the Support Assistant. This was immediastely stopped by an error message about a kernel . The support assistant will now not start. Windows says it is trying to solve the problem. I find the support assistant helpful so I would like it to work. I have tried resarting and shutting down the computer. The support assitant worked before I tried to install the update. I cannot recall what the update was called but I think it was an update to the assistant itself.

Read other answers
RELEVANCY SCORE 77.6

Hi, I just recived my new HP Z1 G3 Worksation few days ago, and I am loving it.  However, I notcied that the "HP Support Assistant" software which was pre-installed in my HP Zbook 15 Worksation is not installed in my new Z1.  Any idea why is that?  And should I download it and install it manulay? Thanks for any feedback ..

Read other answers