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Lenovo Vantage fails to install BIOS update on Y520

Q: Lenovo Vantage fails to install BIOS update on Y520

I attempted to install the new Y520 BIOS release in hopes of addressing recurrent wake-from-sleep issues. The "System Update" function in Lenovo Vantage shows "BIOS update - 10 [64] V.4KCN41WW" but will not install it. The resulting message is "Failed installed on 1/25/2018 at 6:40 PM".

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Vantage fails to install BIOS update on Y520

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RELEVANCY SCORE 103.2

Although I am running a fully patched system, when Lenovo Vantage failed when I tried to install the "Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad" (https://forums.lenovo.com/t5/ThinkPad-X-Series-Tablet-and/Critical-Intel-Thunderbolt-Software-and-Fi...). I tried several times and then decided to come here and find out if others were experiencing issues. I decided to follow the manual install procedures available at the link provided in the pinned thread. While following those procedures, I noticed that several of the instructions provided were incorrect (e.g., how to find version number of current Thunderbolt firmware from the tray icon). And others were not particularly helpful (e.g., please ensure that Thunderbolt device is attached before updating firmware - this is both unclear and incorrect - I updated my Thinkpad with just the power adapter attached - is that a Thunderbolt device? If yes, then why don't the instructions say so, since they already demand that you attach a power adapter before proceeding?). Through the update process, I found that I already had the correct Thunderbolt software package present (v17.4.78.500), but I did not have the latest Thunderbolt firmware version applied (I had version 40 instead of 43). Perhaps this is related to why the update through Lenovo Vantage failed, I don't know. In any case, I'm not accustomed to installing firmware patches when instructions are inaccurate or don't match expectations, so... Read more

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RELEVANCY SCORE 88.8

So it's not a huge problem, but after updating the BIOS on my T480 from V1.17 to the current release V1.24 the Lenovo Vantage tool still reports (on lower right corner of screen) that I have BIOS V1.17 installed. The update installed normally and I have verified that V1.24 is installed Boot --> F1 --> reviewed installed version. I thought you guys at Lenovo might want to check it out. I do have the current version of Vantage installed (latest version offered by the Microsoft Store for Win 10 Pro): V 4.27.32.0





If a post answers your question, please mark it as an ?Accepted Solution?!If a post helps you, please click the star to give it a Kudo~~Some years back I worked for IBM, currently I do not work for,nor do I speak for Lenovo or IBM.









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A:Lenovo Vantage reports incorrect BIOS version after BIOS update

 
 
See below.  Basically Vantage "may not"  show current BIOS version.  It will eventually "catch up".  The data is cached.
 
https://support.lenovo.com/us/en/solutions/ht506091

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RELEVANCY SCORE 86.4

Hello,I have a Lenovo Thinkpad W540 which is out of warranty.  While using the Lenovo System Update utility to update the BIOS, the BIOS update failed, and now my W540 will no longer boot.  Is there a way to restore the BIOS without replacing the system board? Is there a place where can I download the BIOS file (not only the upgrade utility)? Thank you!

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RELEVANCY SCORE 86.4

I purchased this used X250 (Product Number 20CMOOE5US) last week with Windows 10 Enterprise 64-bit Edition. I downloaded and installed Lenovo Vantage from Microsoft Store which is built-in in the Windows 10. The Lenovo System Update utility updated several components but failed with a BIOS update. The current BIOS version listed at the bottom of the Lenovo Vantage window is N10ET21W 0.21. I tried the stand-alone BIOS update version 1.27 downloaded from https://support.lenovo.com/us/en/downloads/ds102288, which also failed in the same way: the error message reads "OEM check failed from BIOS service. The utility process has not completed." I also noticed this weired label in the System Information for the processor: Intel(R) Core(TM) i7-5### CPU @ 2.2GHz 2.19GHz. I guess a BIOS update would correct the processor info. But then how do I get BIOS updated? Please advise.

A:X250 BIOS update failed - Lenovo Vantage

Here is the text shown in the terminal window while Lenovo Vantage's System Update was installing BIOS update: SCT Flash Utility for Lenovofor Windows V1.0.3.9Copyright (c) 2011-2017 Phoenix Technologies Ltd.Copyright (c) 2011-2017 Lenovo Group Limited.SecureFlash BIOS detected.Read BIOS image from file.Initialize Flash module.Read current BIOS. This terminal window flashed 3-4 times and then disappeared with the "OEM" error message described in the original post.  

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RELEVANCY SCORE 85.6

Hi everyone,I've got a Lenovo Legion laptop with a year old BIOS. I need to update it however on the website with the driviers the BIOS update is missing and I can't find it anywhere else. My PC is having serious issues with performance in games and after contacting Nvidia I was told to update my BIOS first. I need this update as fast as possible because I basically can't use the laptop without it. Also I can't contact any sort of support or chat because my product is apparently "not supported" and no one has replied to my emails a week now. Thanks in advance! 

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RELEVANCY SCORE 85.2

I have no idea why suddenly nerve center does not show the basic functions such as network priority and most importantly extreme cooling mode, it's like the user interface is there but the functions have disappeared.

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RELEVANCY SCORE 84.4

On the X1 Extreme with the latest 1.17 Bios you can set it to run in Discrete graphics only mode instead of hybrid with the Intel. (You technically could prior to this bios, but it had issues that could brick the unit). Problem is if you do a frwsh install, Vantage will always show the same "Nvidia And Intel Drivers" package as available, if I had to guess because there is no Intel and it checks for that. The driver says "Installed Version:Not Available" which makes me thing there is a detection issue. The first install works fine, but it will always show up as an avalible update untill you hide it. Installing it again and again does nothing. And you can then open the Geforce experience software and it will then update to the true latest version, but Vantage will still show it as available after and if I had to guess would break something if it installed over a newer version. On a test fresh install, changing it to Hybrid and installing then changing back seems to work, but if you start out as discrete, it always shows that already installed update untill you ignore it (so this likley wouldnt of shown up in their testing as their systems were likley hybrid origonally).  Just a heads up to anyone and hopfully someone who can address this sees it. Also if anyone knows a better place to just simply report bugs like this in a way where it can actually get past level 1 tech support and submitted to someone who can address these issues id love to know it.

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RELEVANCY SCORE 83.2

I updated the BIOS yesterday and after using it today, i realised that the laptop was heating up, even though i wasn't playing any games. Just watching some videos on youtube using Microsoft Edge. The bottom side of the laptop, the one below the keyboard, felt hotter than usual. Same for the part right above the fan, one where the power button is. Never had an issue before the update as it never used to get hot enough for me to feel it unless I was playing a heavy game. It only gets better if I use the extreme cooling feature, but that shouldn't be the case for regular browsing. Could this BIOS update be the reason for my laptop heating up? Please help. 

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RELEVANCY SCORE 82.8

In this first screenshot of Lenovo Vantage running under Windows 10 (64) on my X1 Yoga (1st generation), please notice where it says that I need to install Sierra Wireless EM7455 Software - 10 (64), version 7.47.4743.0105.  However, in the second screenshot, please notice where the Installation History shows that Sierra Wireless EM7455 Software - 10 (64), version 7.47.4743.0105 was successfully installed already. Everytime I boot up and run Lenovo Vantage to check for updates, it tells me that I need Sierra Wireless EM7455 Software - 10 (64), version 7.47.4743.0105 so I let it install it. Everytime I install it, the installation appears to be successful and my computer reboots, but then after rebooting, Lenovo Vantage again tells me that (1) I need it, (2) I already have it. This is crazy.  In the third screenshot (looking at Windows Device Manager) I see the Sierra Wireless EM7455 Qualcomm Snapdragon X7 LTE-A. The fourth screenshot shows that it is disabled.  I will enable this and then retry to install the updated. I'll report back in a second posting on this thread whehter it works.  (I would leave this posting open and finish it later, but I'm afraid it woud all be lost when I reboot).   

A:ENDLESS LOOP: Lenovo Vantage Tells Me To Update a Driver That Vantage Says Is Already Up to Date.

After enabling the driver in Windows Device Manager, then again trying to update, the update was successful. After another reboot, Lenovo Vantage no longer show that this needs to be updated.  I'm no programmer, but it seems to me that the Lenovo Vantage update program ought to be able to see whether a driver is disabled and to tell the user to enable it in order to allow successful of updating of the driver. My 2.

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RELEVANCY SCORE 78

Update Utility downloaded from Support Page (Version 3.07) offers updating from version 3.0 to 3.06, finishes fast and reboots. But version not changed.Used Windows 10. EFI NVRAM area seems to be filled up, Disabling secure boot/or some other options do not work reliable. EFI utility does not allow changing variables (Ubuntu the same). Defaulting bios options the same. Altering Date working.Would recovering the windows installation clean up the EFI NVRAM area? Best regardsPeter PS: using Ubuntu most of the time, tools altering the EFI NVRAM area are failing, updates failing now, and also booting from USB stopped working 

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RELEVANCY SCORE 77.2

I just received my X1E. Great machine. I have just been exploring Lenovo Vantage, and the Intelligent Cooling option. I switched it off as I wanted to select the Cool & Quiet option. However, when I select the Cool & Quiet option I get the following messages (see pictures below). It mentions changing windows battery settings, but not sure what to change. Does anyone know how to fix this?       

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RELEVANCY SCORE 76

Hi, I was wondering if you could help me, I want to upgrade the BIOS of the L560 from 1.18 to 1.43. Each time I try this, it boots into the bios system, I select bios update and follow the steps until the screen says that it will reboot, but it never does. (see screenshot) Frozen at this screenAfter hours of waiting, trying to long press (20 sec) the power button shuts down the computer. Afterwards the computer boots but displays "Secure Flash Authentication failed!"After forced rebootAfter that I have to long press (20 sec) the power button again to restart the computer and it boots back into the 1.18 (I have also tried to update to version 1.22 or 1.17 (downgrade), with the same results)And also tried to "upgrade" to the same version 1.18 as well, which doesn't work because the system says that there is no new version. Do you have any tips how to upgrade the BIOS on the L560? Kind RegardsOlaf

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RELEVANCY SCORE 74

I have tried multiple time to install the Thinkpad BIOS UPdate - 7/8 [32,64]/8.1/10 [64].I follow instructions to plug-in and close all programs.The installing bars will not complete past 91%. There is a prompt that asks to pick Thinkpad or Model Number. When I click Thinkpad and NEXT the computer SHUTS DOWN immediately (right after warning not to shut down or damage may occur). The computer screen goes black and 3 ominous beeps repeated 3 or 4 times sound. When I restart my computer nothing has updated. I am unable to complete the Critical Update after trying 4 or 5 times. (Tried downloading and deferring install and the same thing occurred.) (In tandem, I'm getting numerous STOPCODE errors from Microsoft after updating with the Fall Creators update. Not sure if it's related. I've had a variety of problems since the Fall Creators update and was hoping the BIOS update might clear things up.) Any advice? 

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RELEVANCY SCORE 73.2

I have tried multiple time to install the Thinkpad BIOS UPdate - 7/8 [32,64]/8.1/10 [64].
I follow instructions to plug-in and close all programs.
The installing bars will not complete past 91%. There is a prompt that asks to pick Thinkpad or Model Number. When I click Thinkpad and NEXT the computer SHUTS DOWN immediately (right after warning not to shut down or damage may occur). The computer screen goes black and 3 ominous beeps repeated 3 or 4 times sound. When I restart my computer nothing has updated.
 
I am unable to complete the Critical Update after trying 4 or 5 times. (Tried downloading and deferring install and the same thing occurred.)
 
(In tandem, I'm getting numerous STOPCODE errors from Microsoft after updating with the Fall Creators update. Not sure if it's related. I've had a variety of problems since the Fall Creators update and was hoping the BIOS update might clear things up.)
 
Any advice? 
 
Moderator Note: Edited subject to match content.

A:Thinkpad Yoga 12 - BIOS Update fails to install

what model?

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RELEVANCY SCORE 73.2

Hi all,
I'm more curious than anything, for the device is running Windows 10 just fine, but do you have to first install Bios update A17 prior to A19? I couldn't get A19 to install. Thanks.

A:D630: Bios firmware update fails to install

It's more likely you're going to need to build a bootable flash drive with an earlier version of Windows to get the flash to work -- Windows 10 is not supported on this model, so it's very likely the flash installer won't run under 10 regardless of which version you're trying to flash.
Rufus is one easy way to make a bootable flash drive that will allow the flash to work.
https://rufus.akeo.ie/

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RELEVANCY SCORE 71.6

 
Hello, 
 
I have a Lenovo M91p.  I bought Windows 10 and replaced Win7 that came with the desktop.  The most recent Windows 10 update (Win 10 release 19+) will not update my desktop now.  Microsoft tried but the update cannot be completed. The installation fails (FIRST_BOOT phase with error during SYSPREP_SPECIALIZE operation).  Microsoft tells me it may be because the BIOS is not compatible and contact Lenovo to get an answer.  My BIOS version and date is -->  LENOVO 9HKT43AUS, 7/11/2011. 
 
1.  Does anyone know whether this version is compatible for Windows 10 most recent update to be installed?  
2.  If not, is there a BIOS update I can get from Lenovo?  If so, where, what version, etc., details?  
 
Thank you very much for any help and pointers. 
 
Mod:  edited Subject line to add system model, and clarify the problem description
 

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RELEVANCY SCORE 70.4
RELEVANCY SCORE 69.6

Lenovo Vantage is telling me to install an update. When I have installed the update and restarted it still tells me I have to update. I've tried reinstalling the program and the update, but nothing seems to fix it. I can't change any of the setting in Vantage because of this, so i'm stuck with 60% charge. The version it wants me to install is 1.1.17.1.

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RELEVANCY SCORE 69.6

I would like to use the automatical Update-Service from Lenovo. But always when I start to search for new Updates it stopps at 15% and says that there are no new Updates available.I tried to uninstall Vantage and use the old System Update Software... The same there.Also in the logs there are some Errors which are not providing any helpful information.Tried to reinstall "lenovo system interface foundation", "Lenovo vantage", "Lenovo System Update", "Lenovo Service Bridge",.... So maybe there is an easier solution? Using a Lenovo Thinkpad P50 20EN0006GE with Windows 10 64-Bit

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RELEVANCY SCORE 69.6

Hi all, The laptop model is  y520 151BN  / 80WKI bought a cheap SSD called  -> Solid State Drive Intel E5400s, 120GB, M.2  I installed it in the laptop however BIOS or Windows 10 is unable to see it . Can you please let me know if this SSD is not compatible or what troubleshooting i could try ?

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RELEVANCY SCORE 69.6

I've been trying to access the keyboard settings in BIOS and lenovo vantage so i could activate my fn key which hasn't been working ever since i bought my laptop and there i'm unable to use any of the function key features and turn on my keyboard backlight. Please help.

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RELEVANCY SCORE 69.6

The fn key turns on before booting and doesnt work after the lenovo logo screen shows. Please help!

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RELEVANCY SCORE 69.2

Hello everyone.I am new to this forum and i need help from you guys. Recently, I recieved my new legion y540. I got lenovo vantage edge pre-installed. But some of the option (like hybrid mode) were missing in it. So i read some solutions from lenovo forums and people were saying to reinstall the vantage edge. So I uninstalled it , But now i am having trouble while installing it again. I am downloading the setup from the link https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/legion-series/legion-y540-15irh-pg0.... Now here comes the problem. When i install the setup it installs it in "C:\Drivers\Lenovo_Vantage_Gaming_Feature_Driver". After that when I lauch it, it displays the message "Completing the Lenovo Vantage Gaming Feature Driver Setup Wizard". After this when I press Ok nothing happens. This is really annoying as there is no other option to download it. Even the Microsoft store is providing the Lenovo Vantage Enterprise version. Please help me and thank you in advance.

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RELEVANCY SCORE 68.8

Whereas before no issue, for a number of days when trying to update Thinkpad T460 Lenovo Vantage returns message, "There is a problem in retreiving new Updates. Please try again later". Which I have done over a number of days at different times with same returned message.Any knowledge of what may be the problem?

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RELEVANCY SCORE 68.8

Hi all, I'm sorry if this has been asked before but there was a TON of options in Lenovo Vantage to help out customize the audio with my machine... There was that huge update with Lenovo Vantage and it used to be a great tool, now it's garbage in my opinion to be honest. I mean it seems like the options are all gone? Especially for dolby audio output? I've noticed that the machine doesn't sound near as good as it did when it shipped. This isn't due to damage or anything like that. This all started after that ridiculous update with Lenovo Vantage.  Is there anyway to customize the Audio back to the way it was with output as well as input?? Besides seeing ads and muting the microphone.  Is there anyway to revert Lenovo Vantage??? I mean that used to be pretty much the "core" of the Machine for ThinkPads.. now it's terrible. I'm not here to rant I'm just giving feedback, as well as I'd like this fixed, because now my computer sounds terrible. All of the drivers are up to date, etc. That's how I got in this mess! 

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RELEVANCY SCORE 68.8

What is default BIOS System Password for Lenovo Legion Y520? I bought new notebook. And I do not install the pasword.

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RELEVANCY SCORE 68.4

Hi, System Update 5 popped up this AM and wanted to search for updates. I allowed it and none were found. No problem there, my question is, hasn't Vantage replaced System Update? In other words, is SU5 needed on my P1? TIA!





P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 ProT450s & X201t & M93p, too

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RELEVANCY SCORE 68.4

My Lenovo Vantage app is not working after update my computer. I am using Window 10 64bit.Here is the error link I keep getting:https://imgur.com/a/sHYKYMb

A:Lenovo Vantage app not working after latest Window update.

Hi TTLL, Lenovo Vantage is the replacement of the following 3 apps:Lenovo CompanionLenovo SettingsLenovo Account Portal applicationsSeems like the problem you described was led by wrong registry value when previously upgrade from Companion to Vantage. You may try to remove all Lenovo related apps from Microsoft Store and re-install Vantage.  





"May the Force be with Lenovo"

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RELEVANCY SCORE 68.4

I have just received my C340 and activated Lenovo Vantage which found a BIOS update which I ran. It is now running BIOS version 1.6. BUt when I go onto the Lenovo Support page and it automatically and correctly registers my C340, I am informed of a newer version of the BIOS update (2.02). I do not get it. Why is there a newer version here than the version that Lenovo Vantage finds? And what I am supposed to do in a situation like this? Do I ignore that there is a newer version - or do I actually download it and install it? I would like an answer from a Lenovo representative to this issue. Unfortunately, this is not a very good start with this new Lenovo C340 notebook. When I logged in to the support page by Lenovo and it registered the notebook automatically, it also told me that the warranty ran out in 1970. What???! So now I have put in a case for having them correct this. But this is really not a good start

A:Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Hi BlipBlopDK,
 
Welcome to the Community Forums.
 
Each machine models have different variants. Not all updates can be applicable for every variants.
 
With the BIOS, reading the text file first is important doing it manually. If the changes from the older version applies to specific issue you have then you may proceed but if Vantage did not assign it automatically and you do not have any issues then there may not be any need for it.
 
My warranty is showing incorrect dates and duration? Why is this happening ?
If you had purchased your machine from a retailer, business partner, reseller, Lenovo starts the Base Warranty at the time the shipment was purchased by the retailer, business partner, or reseller from Lenovo. To compensate for the time the computer may have sat in a warehouse or on the shelf unsold, Lenovo generally adds an additional month to the Base Warranty, Lenovo allows date to be adjusted.
 
Here is the article that you can follow for the steps. 
 
About the warranty date correction, some stores would do it for you while other may not since buyer may have a different user for it aside from the fact that personal information should be kept privately.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 68

Hi, Lenovo Vantage fails to retry install "ThinkPad Hotkey Features Integration Package Setup". Below is the screenshot of the error.  Can anyone help? Thank you.

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RELEVANCY SCORE 68

I just update the BIOS of my X1 Carbon 7th to 1.07. And I find that 'My device status' never stops loading in Vantage. These statuses used to be showed immediately after I open it. But after I update the BIOS, they never stop loading.   

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RELEVANCY SCORE 68

Hello,I need your assistance please.Previously I upgraded my notebook:1) added 16 Gb chip of RAM, so that now I had total of 24 Gb2) Replaced original SSD drive with 250Gb Samsung 960 EVO NVMe SSD3) Changed Controller mode to AHCI in BIOS, and re-installed Windows to the new SSD. Today morning Lenovo Update told me to download and install critical updateof BIOS. I did what it told me and after reboot I could not boot Windows. Quick inspection showed me that:1) BIOS is now version 4KCN44WW2) BIOS not seeing new 16Gb of memory, showing only 8 Gb (memory is either got burnt or just not visible by new BIOS)3) BIOS settings were somehow broken during update, so C: drive became D: and vice versa. I had to reinstall Windows again.4) After Windows reinstallation, Lenovo System Update updates NVidia VGA driver and at this moment OS breaks down, display goes black,and I return to step 3 - Windows soesn't boot and I have to re-install it once again! Tried this 2 times today..So now I want to restore my old BIOS to previous version 4KCN24WW becauseBIOS upgrade is what my today problems have begun from.Where can I find the older BIOS version download?Is there anything else that you could suggest me?

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RELEVANCY SCORE 68

Lenovo vantage downloads the BIOS update but fails to install. The version is getting updated from 4kcn44ww to 4kcn45ww. Where can I view the error log and other info?I have disabled antivirus and tried but still same issue. Any thoughts? 

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RELEVANCY SCORE 67.6

Hello, This functionality has never worked, even when new.  Lenovo Vantage tells me my S/N is invalid and then gives me a different BIOS value every time I run the program.  I suspect this is why the Update functionality doesn't detect anything new for my device (I can see newer drivers on the website).  Also, the auto-detect on the website does not work either.  The Automatic Driver Update scan fails (An error occurred while downloading packages.).  There's another place on the site that lets me try something, I forget where.  That didn't work either because it couldn't recognize my device. Is there anything I can do to get this functionality to work?  I don't want to factory reset the device just to try this, especially since it never worked before.  Worst case is that I'll manually apply the drivers--and there probably won't be any more new ones going forward--but that's annoying. Thanks

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RELEVANCY SCORE 67.6

Not sure if I'm using the right term but while either of these programs are checking for updates, cursor focus is contanstly being pulled to either the app itself or the numerous background processes it seems to be opening. Seems minor but this means you literally can't multitask or do anything requiring typing while checking for updates, because your cursor is constantly being moved out of whatever you're trying to do.  This is especially a problem because of how long the scans take to run.Few addl questions: - Are these two apps doing the same thing, and if so, why are there two of them?  Just noticed the 'System Update' one today, Vantage I have had since purchase - Why are there numerous 'Setup' popups being generated in the background while these programs scan? (see photo attached). If you Alt-Tab during the process, you can see many exe / software shell things opening and closing (is this what pulls focus away?).  - Is there anyway to fix these programs so they run truly in the background?  Can't imagine it's a big ask to clean these up a bit. Thanks!





ThinkPad X1 Carbon 6th 20KHCTO1WW w/ Intel(R) Core(TM) i7-8550U

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