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Notebook Keyboard and Touchpad not working

Q: Notebook Keyboard and Touchpad not working

My laptop's keyboard and Touchpad suddenly stopped working a few days ago but my USB mouse is still working. It is working every time I boot the computer but after some time I just stops. I looked at the mouse settings and the Synaptics tab was missing so I reinstall the Synaptics Touchpad Driver from HP sopport page. The driver was installed but it disappears again and the touchpad and keyboard stops working. The problem is still there so I tried to uninstall it again checking the "delete the driver permanently" or something then rebooted my PC. After rebooting I intalled the driver after the intallation was done it prompted me to reboot so I restarted the PC again but after the restart the driver is not installed. Now the keyboard is working but still stops responding after some time and the touchpad have no driver and in device manager the "PS/2 touchpad" is gone, only the USB mouse is present. My laptop is HP Pavilion TS sleekbook 14 b133tx.OS: Windows 8.1 Single Language 64 bit

RELEVANCY SCORE 200
Preferred Solution: Notebook Keyboard and Touchpad not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Notebook Keyboard and Touchpad not working

Hi @NoGameNoLife , Thank you for your inquiry, I am happy to help! I grasp that you are having a difficulty with the keyboard and Touchpad but your mouse is still working. When you checked the mouse setting the Synaptics tab was missing. You downloaded the Synaptic Touchpad driver and installed but it again disappeared and the keyboard and Touchpad stop working, You deleted the driver this time and rebooted your notebook. You again installed the driver and it prompted you to reboot which you did, but again the driver is not installed. The keyboard now works but after some time it quits responding. Have you scanned for viruses and malware? Would you try this step:Go to the command prompt and right click to run as administratorType sfc /scannow and press enterWait for it to complete and then restart your computer. This will scan for corrupted files and try to repair them. Here are links to assist you with some troubleshooting steps.Notebook Keyboard Troubleshooting (Windows 8)Using and Troubleshooting the TouchPad or ClickPad (Windows 8) If this has not resolved the issue, I would try a Refresh Your PC to Resolve Problems (Windows 8). If you connect an external keyboard do you have the same issue, does it quit responding after awhile? If you are still having a difficulty, I would do a full recovery back to factory. Performing an HP System Recovery (Windows 8) During the recovery process you will have the option to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8) You may also consider contacting HP support for assistance. They can remotely access your system to help locate and resolve issues. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Sitemap Good Luck!





Sparkles1

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RELEVANCY SCORE 83.2

i have the same problem now. Did it get solved?

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RELEVANCY SCORE 66

Extremely frustrated I've looked and tried to find a solution to no avail. When the notebook boots up, it gets to the login screen, I wouldn't be able to do anything at that point but I can log in because I have a fingerprint scanner, from there I'm 100% dead in the water. The only way to shut down is to hold down the power button. While the computer is in bootup, I have touchpad/keyboard function, I can escape to boot options, BIOS, repair, etc. and have normal functionality while there but not in safe mode. I have ran SFC with commands several times, chkdsk with commands several times, nothing changes. SFC says it found problems but was not able to fix all of them and the last chkdsk found nothing wrong.

Here are the events leading up to:
* had disk errors and bad sectors in old hard drive (could not repair)
* cloned old hard drive to new hard drive (there were errors but the new hard drive booted and worked for the most part correctly)
* in the process of trying to fix missing setup files for applications and other miscellaneous small issues, I ran troubleshooting, updates, chkdsk, sfc, etc. removed various applications, and added a few, nothing worked. I installed Revo uninstaller to remove Kaspersky Internet Security as it is THE MOST stubborn application to remove I've ever experienced. The reason I mention that is because I went through my computer trying to find the leftover files even after Revo because Kaspersky was still running after re-installing it and uninsta... Read more

A:Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

If you have (and should have) a USB keyboard and mouse connect them and see if they will work.
Since your file system was already corrupted you cloned the bad files to the new drive.
If the USB devices work you should do a Repair Install.
If that doesn't work do this: Using System Recovery, Factory Reset and Minimized Image Recovery Options HP Pavilion dv6-3225dx Entertainment Notebook PC | HP? Support
From this tut:
Clean Reinstall - Factory OEM Windows 7


   Information
On newer models HP Recovery may offer a Minimized OS Recovery option when booting from F11, which retains only the OS, Recovery Manager, HP Support Asst, and HP Wireless LAN. This is as close to a clean reinstall as you can get without doing one yourself.
● If you clean reinstall only to C and leave all other partitions intact, F11 Recovery key should still work later if you need it.
● You can also Extract HP 3rd Party Software from RecovCD.
● Problems with volume control lighting and HP Quick Launch buttons have been dealt with here where you can also get further support.

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RELEVANCY SCORE 65.2

Got a user who has a Acer 5100-3583 notebook, the keyboard and touchpad are unresponsive after multiple reboots and standard trouble shooting yield no results.? The unit is only 14 months old and out of warranty.
Any clues?

It will read from DVD-ROM drive as it reads a DVD movie when inserted.
No USB devices such as keyboard and mouse work either.

Thanks
Greg
 

A:Acer 5100-3583 notebook keyboard & touchpad frozen..?

- in windows, press Fn+F7 (or the combination you have to activate/deactivate touchpad
- In the bios (press F2 when it appears the ACER screen when booting), be sure that the Tpad is enabled.
Purchase a usb mouse and keyboard and by pass the problem.
Restore to an earlier date to make sure the configuration wasn't dumped somewhere along the line.
Reformat the system.
Check with Acer Site under troubleshooting to see if there are any other solutions.
Last resort and if your capable open casing to check for loose connections. ( It does appear Acer has problems with touchpads frequently)
Luck to you and this is about all the thoughts I came up with right now. Let us know...Jazz
 

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RELEVANCY SCORE 64.4

Good evening.I have a problem with my HP 15 Notebook PC touchpad. It stopped working, I already tried to restart the device and going to device manage into the control panel. Under the voice mice the touchpad does not appear anymore (I m not sure it was there before, I ve never checked, but I guess it was). Any solution?Thanks already

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RELEVANCY SCORE 64

Hi,
I'm having problems with my All-in-One Keyboard on Windows 8.1(64 bit): it doesn't accept input both from keyboard and touchpad at same time (can't walk in a FPS game while looking with mouse, for example).
Is this a product's limitation or should it work?

Thanks

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RELEVANCY SCORE 62.8

Hi so i am posted in the windows 10 section specifically because i was told that the issue im encountering has to do with the OS.

Moving on, i have an ASUS X455L Notebook and i cannot disable my touchpad mouse. I need it disabled because im using my own mouse and typing/playing games has become a bit of an annoyance. What can i do?

A:ASUS Notebook FN + F9 (disable touchpad) not working

solved!
Just had to update my ASUS's mouse driver and restart the laptop.

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RELEVANCY SCORE 62.8

i have a dell 700m notebook and the touch pad just stopped working? after reformat it worked for 10minutes and stopped?
but the usb mouse works?
any chance it could be from a driver? (if so where can i download a new driver for the touchpad?)
any help grealy appreciated.
 

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RELEVANCY SCORE 62.4

One day my TouchPad stopped responding completely. I uninstalled the Synaptics SMBus TouchPad driver under Device Manager. After I restarted my computer, my TouchPad was working again with the older Microsoft TouchPad drivers that  were still there. I lost all the gesture functionality , and the TouchPad was sensitive and lagged significantly. Eventually Windows automatically updated to the latest Synapatics 19.0.12.98 and the TouchPad was working until I closed my laptop and tried opening it again. Has anyone had a similiar issue? My computer is still under warranty. Should the hardware be replaced?

A:TouchPad on my ENVY Notebook Has Stopped Working Completely

Hello @Majare?, Welcome to the HP Forums! I have read your post and understand that the touchpad is not operating correctly on your HP Envy 15t-q300 Notebook. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in this document: HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) After you have completed the troubleshooting in that document, try testing for hardware failures. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8) If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates. For more specific information please provide your product model using this link "Find my Product". Thank you, I look forward to your response with the outcome. If this post has helped you, feel free to click the thumbs up!

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RELEVANCY SCORE 61.6

Hi all,

First post!

My touchpad (built into the notebook) works fine on the login screen. As soon as I hit the login button it stops totally. Buttons and touchpad. Also my screensaver works before login (on login screen) but once logged in it won't auto start but will start under 'preview'.

windows 7 home premium 64

thanks,

jb

A:Notebook touchpad stops working after login, Asus G53JW

Hi and welcome to SevenForums!

At this page, you need to select your os first then you will see the available downloads. Please download and install the one under 'Touchpad'.

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RELEVANCY SCORE 60.8

This morning when powered on my laptop...i wasn't able to input the password through keyboard ...and even touchpad wasn't working so i then used a usb mouse it was working but usb keyboard was not working.when i put the laptop in recovery mode ,both laptop's keyboard and touchpad was working.plzz help i don't want to reinstall the windows again and also no restore point working as always it shows some bsod error!

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RELEVANCY SCORE 60.8

my TOSHIBA SATELLITE LAPTOP'S TOUCH PAD AND KEYBOARD ARE NOT WORKING WITH XP BUT WORKS FINE WITH WIN7 WHAT MIGHT BE THE CAUSE?
 

A:Touchpad & keyboard not working

You could try this:

1. Turn the laptop off and remove all attachments including the battery.

2. Press the power button for about 15 seconds.

3. Replace the battery and power connection.

4. Boot the laptop and press F2 at the splashscreen to go into setup.

5. Press F9 which will reset to defaults.

6. Press F10 to save changes and exit. Answer 'yes'.

7. Laptop will reboot.

Hopefully this will solve your problem.
 

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RELEVANCY SCORE 60.8

Hi everyone, and Happy Holidays,

I just installed windows 7 ultimate on my daughters, acer aspire 3050 laptop. It was running vista home basic before. The vista install was damaged by viruses, so I decided to upgrade her to 7. All the hardware was recognized, but for some reason the keyboard does not work, it was working fine with the virus riddled vista install. For some strange reason the windows key does bring up the start menu, but none of the other keys seem to do anything. They all work in the BIOS just fine. Also the touch pad does work, but the cursor movement is very jerky, and it was also fine in vista. I went to acer's site, they don't have any windows 7 drivers available for this model, or any vista drivers for the keyboard, I installed the vista touch pad drivers, but they did not seem to help. I also messed with the keyboard settings in control panel, but nothing seems to help. Does anyone have any ideas, on what I need to do to fix this. I have been really pleased with 7 on my other computers, and would hate to have to go back to vista. Any help you could provide would be greatly appreciated, Thank you in advance,

Steve

A:keyboard and touchpad not working

The reason it won't work is because there is no Windows 7 support for your acer aspire 3050 laptop. You can see this at the Acer website, choose Notebook, Aspire then Aspire 3050 which will show you a page for your laptop. You can see there is no Windows 7 support as yet. Acer Support - Drivers & Download

Looks like you already found this out.

Let me look around and see if anyone has found a driver that will work. Nothing found that is made for your exact model so far.

Your model isn't on the list of supported laptops but that doesn't mean that a touchpad driver from another notebook won't work on your model. I would pick a model on the Windows 7 supported list, then find the touchpad and keyboard driver for that model and try it out.
http://www.acer.com/windows7/eng/

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RELEVANCY SCORE 60.8

Hello, When I start my computer it all works fine, but after a couple minutes of using it the touchpad mouse will just stop working and so will the keyboard. I have a touch screen so I can go to the control panel and to the mouse. If i disable the synaptic touchpad then enable it the mouse and keyboard work for a short time then stop again. Do you know what could be wrong?   Model - HP Pavilion 17-f227nrOS - Windows 10 home Thanks

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RELEVANCY SCORE 60.8

I got a new laptop yesterday, and while i was cruising on youtube i had to update win7 so i did, and when i got on a tried to log into my account my keyboard wouldn't work neither is my touch pad, i can use a mouse put i dont have a usb keyboard. I really want to fix this without taking it back to best buy.
While turning the laptop on the numlock is green but once i hit the login screen the green goes away and i cant type, and my touch pad icon on the lower right is gone as well the laptop i got is the Toshiba Satellite L650D-063 can someone please help me!

A:Keyboard or touchpad not working !

Windows Updates may have installed touchpad drivers.

Go into Device Manager - "Mice and other pointing devices"; roll back driver

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RELEVANCY SCORE 60.8

I seem to have a strange issue where my keboard will not work at all when I don't have the power cable plugged in.  The minute I unplug the power the touchpad and keys will not work.  I have tried to dock and undock, shutdown and restart while docked, shutdown and restart with out dock and then inserting into dock. when its unplugged the f12 lights be blinking. have updated all drivers - no go. also no customer support here in kuwai where i am right now. at least microsoft has a chat support which sorry to say a big company like hp does not have. first you spend huge amount of money to buy their hardware and then more money on support which is appalling for something which is not your fault.

A:keyboard / touchpad not working

Hi @sybarite74, Welcome to HP Forums! I have read your post and wanted to help. I understand that the keyboard and touchpad do not work when the charger is unplugged. Please run the Power troubleshooter. Let me know if it helps to fix the problem. And please post back the product number of your laptop. Looking forward to your reply!  

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RELEVANCY SCORE 60.8

Hi folks

I hope someone can help me. My laptop recently became buggered by a virus and as I did not have a windows 7 installation disc I decided to restore it to its factory default using some sort of dell backup utility.

Since I did this my touchpad and keyboard no longer seems to work! keyboard works fine when i select f8 on startup as i can flick through the options however when i boot into safe mode the touchpad and keyboard still don't work.

I don't know what to do as I can't do anything without the keyboard or touchpad!

Any help would be much appreciated.

If you need any more info let me know.

Thanks

Linty

A:keyboard and touchpad not working

Try connecting an external usb KB and mouse to it and see if Windows will pick them up.

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RELEVANCY SCORE 60.8

Hello again,
                    This morning i turned on my laptop and i couldn't get my touchpad and keyboard to work. But luckily i have a touchscreen computer.
 
 
Please help me to fix this problem
 
From Aramus

A:touchpad and keyboard not working

What is the make and model of this computer?

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RELEVANCY SCORE 60

This problem is with my husband's IBM ThinkPad T43. This was a work computer but the company closed down & let him keep his computer (minus all the software disks). This problem I'm experiencing happened because of my stupidity. I was cleaning up the programs loading in the Startup Menu and unchecked several that appeared to be unneeded items. I also removed a file (which is now in the Recycle Bin because our new Kaspersky security program listed it as a keylogger. Now when I reboot, the keyboard & touchpad or mouse won't work when I reach the Control Alt Delete area to move forward into Windows. If I could get in, and use the keyboard, I would just put everything back the way it was, but I've spent days looking on the internet for a way to fix this and have been totally unsuccessful in finding anything that addresses my specific problem.

Please help!

Thank you,
Isabella Rose

A:Keyboard & Touchpad not working - I'm going crazy!

Try booting into Safe Mode and see if the problem(s) persist.How to Access Safe ModeWhile the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.

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RELEVANCY SCORE 60

 I'm having a strange problem. The spot you touch up top is not activating or deactivating the touchpad. It is as though it is not connected to the computer anymore. I already updated the drivers to try to fix, didn't work.Under computer propersties>hardware, it shows up as Synaptics PS/2 port toucnpad, with the image of a mouse on the left, if that helps at all. When I right click on it I can't change any settings or properties. And now my laptop keyboard doesnt work, but the logitech keyboard I previously installed with the computer does work, and operates the lights on the laptop keyboard as well. Help would be greatly appreciated.  My product number is WQ615UA#ABAWindows 7Did not recently make any hardware or software changes.











Solved!
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A:HP Pavilion DV6 touchpad not working, and now the keyboard i...

It looks that you have a hardware problem, so are recommend you to take this notebook to the service.

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RELEVANCY SCORE 60

Hey guy i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)


Thank you guys for your help, it might be a while before i cand respond to you and try your solutions.

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RELEVANCY SCORE 60

Hi everyone! I have a Toshiba Satellite M305 that I upgraded from Vista to 7. I performed the Upgrade but had issues immediately (black screen, constant freezing)... so I backed up everything and did a clean Windows 7 install.

Now I have a fresh install. Worked fine, downloaded updates, and now the keyboard any touchpad will not work. USB keyboard & mice work fine though.

Under device manager, it shows the keyboard as PS2, but no errors. For the touchpad it says "PS2 Mouse" (but it's a touchpad), and error code 10.

I noticed that if I uninstall the "mouse" and reboot, the touchpad will work until next reboot.

Next, I downloaded new Synaptic drivers and even tried the Toshiba driver pack. Didn't work... the uninstall trick doesn't work now either.

I'm not sure what's going on. Any ideas? I am leaning on a bad update from Windows update. I have searched Google and found numerous similar problems but cannot seem to get this resolved.

Thanks for any help! I can provide any more info that may be needed.
Corey

A:Windows 7 Touchpad & Keyboard not working

Since the install is probably still pretty clean, maybe you could try reinstalling again (I know, I know...) and installing your mouse drivers right off the bat from the Toshiba Website. Of course, be sure it's the right version of the driver, you know x86/x64, and for Vista/7.

This is my best guess, but if you have more pertinent info, maybe we can work something out.

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RELEVANCY SCORE 60

My keyboard and touchpad stopped working after I uninstalled my antivirus software and restarted my laptop in my hp pavilion 15ac-179TX. I have an extra mouse which works when connected to the laptop but keyboard and touchpad don't work.

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RELEVANCY SCORE 60

my laptop keyboard not typing but I know its working cause when i hit CAPS LOCK the indicator light will switch on and when i hit letter N network will show up... touchpad also not working properly... when i double click my file document, the property document will show up not the document itself. when i hit right click nothings happen or nothing showing up... but when i accidentally hit ESC right click button work perfectly but left click button still doesnt work.... and every time I restart my computer I always hit ESC just so the right click button will work.. I already refresh/reset/reformat my computer... nothings changeI even Upgraded the Bios.... still nothings changeI Uninstall/install alps touchpad driver... still notings change  Please help me... I dont Know what to do anymore 

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RELEVANCY SCORE 60

A few days ago I formatted a drive and installed Win 8.1. Also installed all the drivers. Yesterday, when closing it downloaded some updates which it installed today. Now neither keyboard nor touchpad works. I connected a wireless keyboard but it won?t work either. Wired mouse does work.

Tried to uninstall those devices and run it again, but in vain. I don?t want to use system recovery, cause I have installed some software already and wouldn?t really enjoy going through this again.

In device manager, I can see my keyboard with a following error:





Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)



Highlighted mouse shows:





This device cannot start. (Code 10)



Any idea how to solve this problem?
Cheers

P.S. Almost forgot, i'm using notebook Acer V3-571G

A:Not working keyboard and touchpad after update

Make sure you have Legacy USB devices enabled in the bios, along with other associated items to the USB. Then it should work.

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RELEVANCY SCORE 60

Hi,
I have an HP G61 laptop with win 7 64 bit, the keyboard and touchpad has suddenly stopped working, but an external mouse works any ideas please.

A:keyboard and touchpad arent working

I've seen this on HP's with virus infections at work. We've worked on one for over 2 weeks and just gave up on it.

Backup, wipe, and reinstall if you don't want to spend a whole lot of time working on this.

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RELEVANCY SCORE 60

Compaq V6000 Vista Home, (32 bit) service pack 2. Computer about four years old. Motherboard replaced about four months ago because of graphic chips issue.

After a period of time / 30 min or so(?) (varies) the touchpad stops working. The blue power light continues to stay on, indicating the pad is still ?turned on? but the pad and buttons don't function. When the touchpad goes into this state, the icon on the bottom toolbar disappears. I also loose all sound, although the speaker icon remains.

When in this state the touchpad blue power light stays on and pushing the touchpad power button has no affect. (it should turn it off and illuminate an orange light)

The touch pad will also go into this state if the computer goes into the hibernate or sleep mode. One interesting thing, when in sleep or hibernate mode, you can awaken the computer by touching the touchpad surface, indicating to me that the pad is working until the computer comes ?awake.? After it wakes up, the blue blight is still on but the touchpad is inoperable.

If the touchpad is working, you can enter the sleep mode, return and the touchpad will continue to function normally.

To restore the touchpad and sound, the computer must be restarted. After that, everything works fine for a while. (time varies)

I can plug in a USB mouse to get around this issue.

I have done extensive research on Google. This issue has been happening at least since 2009. (although I didn't run across the sound issue mentioned) ... Read more

A:Touchpad/keyboard stop working

Update your chipset driver with drivermax
http://www.innovative-sol.com/drivermax/

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RELEVANCY SCORE 60

HP Pavillion x360 (13-s154sa)I turned on my laptop today and both the keyboard and touchpad are not working. How can I resolve this?

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RELEVANCY SCORE 60

hey all, I have a problem with my lenovo U31-70 with windows 10. After the most recent windows 10 update, i am having the issues that the laptop takes a very long time to start up (~10 min) and that when it finally starts up, it gives two error messages about alps.exe. The touchpad and Keyboard do not work when it has finally started up. This problem was also described in https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/Keyboard-issues-U31-70/m-p/2232732#M432.... However, the solution described there does not work for me, as when doing the BIOS update I receive the error that the veriosn fo the ROM file is the same as in the BIOS. I also tried reinstalling Windows 10 and reinstalling the touchpad/keyboard driver through the official Lenovo website. (I have had this problem several times before, however it went away every time by updating the BIOS through the Lenovo website. This time, this solution does not work.) Any thoughts as to how to fix this problem?

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RELEVANCY SCORE 60

Hi , I have just recently purchased a lenovo z500 and it is awesome, but i have a small problem . When i use the keybord to play games ( i use the WASD keys) the touchpad does not respond, meaning that i cant play. Please help !!! 













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A:Z500 touchpad not working while using the keyboard. Please help me please !!!!

hi Xavier_Lenovo,
 
Welcome to the Lenovo Forums.
 
If your Z500 came with a Synaptics Touchpad, can you try to:
 
1. Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings
2. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to minimum and test the game.
 
Screenshot:Spoiler (Highlight to read)
 
Let me know your findings.
 
Cheers.
 

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RELEVANCY SCORE 60

Hey, guy's I've been faced with a problem these past 3 day's I'm some what of a PC Gamer and for the past couple of day's I've noticed that my trackpad and keyboard weren't working simultaneously whenever I tapped w and tried to use my trackpad at the same time It wouldn't allow me I've recently updated my Laptop that's possibly causing the problem, I'm on a Windows 10 Dell Inspiron 15, also I'm using a Dell Touch-pad manufactured by Synaptics. 

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RELEVANCY SCORE 60

Hello Guys,

this is a very strange problem im experiencing on a Acer Aspire 3000

i reinstalled xp home from scratch, and the touchpad is not working, nor the keyboard, you can get some movement if you press the keyboard and the touchpad. very little though, and keys are not typing at all. but USB mouse & keyboard is fine.

This problem existed before, and this is why i ran a full reinstallation. The other thing is when i right click on my computer and go to preperties, nothing happens. so i cant even see device manager, i cant launch device manager from system in control panel either...and start+R then mmc devmgmt.msc doesnt work either...
im getting an error about the files being missing.

I have reinstalled twice with two different xp home disks, one full and the other a Dell disk

yet...when im in a cloning software interface...or linux ...the touchpad and keyboard work fine.

i tested my hard drive which passed
and i also switched the memory with known working good RAM...same problem

and on top of it...most times you cant shut the laptop down by holding in the power button...you have to pull out the battery.

i have also installed the drivers for the touchpad from acers web site...which didnt do any justice.

im starting to think the motherboard is faulty...just wanted to get some input before i blast it with a shotgun, and post the video on you tube!!!
 

A:Keyboard touchpad not working in XP Home

i also loaded the bios default setings, it didnt help...also installed win 7 which crashes on startup
but the touchpad was working fine the whole way through setup...strange!!!
 

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RELEVANCY SCORE 60

Whenever I flip the screen back to use the P40 as a tablet and then when I flip it back to laptop mode, sometimes the keyboard and mouse will not respond. It's as if the computer doesn't notice that the screen is in laptop mode and does not reactivate the keyboad and touchpad. I have to reset the laptop multiple times or close the lid and open it up again several times to get them to work again. Whenever I restart the computer the keyboard lights will turn on during startup but turn back off whenever I get to the sign in screen. I have found no pattern that consistently works to reactivate the keyboard/touchpad. I am also having an issue that when the computer is in tablet mode, it will not re-orient the screen when I change positions (like from landscape to portrait orientation). I think these issues might be something related to the sensors on  the computer not working properly... Anyone else having this problem? Any known solutions? Thanks for any help. Walter

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RELEVANCY SCORE 60

We have a strange problem with a customer's ThinkPad T560.Neither keyboard, touchpad nor USB (keyboard, mouse, HDD) are working.USB keyboard and mouse are not getting any power, USB harddrive gets power but is not recognized (nothing happens in Windows).  I have tried the various startup alternatives such as safe mode etc - same problem. The only thing that IS working, are the media keys on the internal keyboard. It responds to Open Explorer, switch apps, brightness and wireless switch... but nothing else. I have tried a system restore to a previous point - which works until a restart, then it's the same thing. Running out of restore points. I am getting a bit frustrated with this - are there any solutions to this problem? I have also tried upgrading to Windows 10 (assistive upgrade) but it fails (of course...). I saw someone mentioning uninstalling McAfee, but since I do not have McAfee installed - nor can I even operate the computer... I'm out of options. If you have any ideas, please let me know. Thanks! /Forsberg 

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RELEVANCY SCORE 60

Yesterday I turned off my laptop, next day when I turned on laptop the keyboard and touchpad wasn't working. When I'm pressing a key about 20 times then sometimes it works as one press. Yesterday everything was working well untill I turned off.I've tested 2 laptop keyboards and still same.I'm looking for any help.

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RELEVANCY SCORE 59.6

My keayboard and mouse pad stoopped working suddenly. My computer has touchscreen so i have been able to use the onscreen keyboard and also have an external mouse but the physical keyboard and mousepas are not responding.  i noticed that the led on the caps key turns on when i activate from the onscreen keyboard.  HELP!

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RELEVANCY SCORE 59.6

I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?

A:Mouse stopped working, then touchpad, then keyboard

I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?

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RELEVANCY SCORE 59.6

This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).

A:Keyboard/touchpad stop working randomly

Hi I had that same trouble when on windows 8.1
Found out my BIOS was out of date
When upgraded to 10 my manufacturer updated the BIOS
Which in turn updated the latest drivers
Also have you run SFC /Scannow
Follow this link
SFC Command - Run in Windows 10 - Windows 10 Forums
Written by Brink easy to follow

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RELEVANCY SCORE 59.6

hello
I have SATELLITE A200-10W ,HOME PREMIUM installed with SP1. I am using it more than one year.All of sudden what happend that my laptop stop responding and then i restarted it.
My touchpad and keyboard stop working but i logon into window user through ONSCREEN KEYBOARD.
Inside device manager i have WARNING icon on keyboard and insdie it is written under DEVICE STATUS that

" Windows cannot load the device driver for this hardware.The driver may be corrupted or missing.(CODE 39)."

i8042prt.sys and kbdclass.sys files are attached as driver detail.

my keyboard is working during BIOS and even when i boot throug boatable cd as WINPE operating system,my keyboard is woring ,even typing everything inside that enviroment but not in normal window.

i tiread restore my laptop
LAST GOOD CONFIGURATION
enforce unsigned driver
SAFE MODE (not working even)

downloaded some software like driver detected etc, but NO RESULT.

i don't want to go for WINDOW RECOVERY CD for OS to re-install
i have a lot of settings , i don't want to erase ...

IS THERE ANY SOULUTION FOR IT ?
My Warrenty is already finish after one year ****
pls help and reply.........

A:keyboard and touchpad driver cannot be loaded so not working

Unfortunately, you did not include the "partnumber" of your laptop. It should be on the laptop and start with "PSAE"

I could find out more and advise you better with that partnumber.

Edit: It looks like the problem has been solved here:

Toshiba Support Forums: Satellite A200 - keyboard and touchpad ...

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RELEVANCY SCORE 59.6

i uninstalled a media player and Total security antivirus,then used the laptop for two hoursand attempted to restart.Here started the problem,windows login screen appeared, i tried to login but keyboard and mouse are not responding i restarted many times by swicthing the laptop off by holding the power button, but the result is same. then tried changing the boot startup settings to default then too same result. what i observed is that keyboard as well as touchpad respond well during boot operations such asEsc key for start menu then F2,F7,F10 and F12 key for respective actions. but they do not work after windows OS starts. It means i cannot use the laptop for any other actions other than Power OFF and ON  hope u will help methank you

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RELEVANCY SCORE 59.6

Hey guys i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)
My computer just updated yesterday but today theyre not working i dont think it has to do with it but i dunno.

Thank you guys for your help.

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RELEVANCY SCORE 59.6

I am unable to use my laptop's touchpad and keyboard. Even my mouse is operational only when the windows is loaded. Meaning, during the booting time when i wish to change the booting option, at that time i am unable to use even my mouse. Which otherwise is the only outside device used via usb port. Earlier there was issue of BIOS application, which was corrupted, which not is visible when i just boot, meaning thereby, the button namely f1 or f8 is operation at the time of booting, but unable to do any change in the booting options which are visible when i just boot my laptop. Though with the help of USB i am able to work on my externally attached keyboard. What should be done to cure this issue this is persistently bothering me for last 15 days. I am unable to make my laptop's touchpad and keyboard operational. 1 thing more only Tab is operational and opening and closing bracket keys work that is it. And as i said now only f1 or f8 works during the booting, nothing else. Please get me out of this trouble. I've trying for many days. But unable to get rid of this issue.

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RELEVANCY SCORE 59.6

hi everyone. please forgive if this is an ignorant question... seemingly out of nowhere my keyboard and mouse/touchpad stopped working. seems a couple keys work..like airplane key for example. i saw another person post about this but saw no response. anynhelp greatly appreciated. this touchscreen is killing me! thanks!











Solved!
Go to Solution.

A:flex 15 keyboard and touchpad suddenly not working...

Are you in Kiosk/Flex mode?

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RELEVANCY SCORE 59.6

Hey,

Trying to fix a HP Pavillion dv9000 for a friend. After a windows update the keyboard/touchpad won't work at the login screen.
Safe mode does not work either. The keyboard does work in the Bios and if I boot a live CD they both work as well. A USB mouse/keyboard
doesn't work either. Also, there are no system restore points saved. No DVD either. Any ideas?

Much appreciated.

A:Keyboard/touchpad not working at Vista login

 
Do the other USB devices work?

Ensure that all the drivers are the latest version, especially for the chipset (motherboard) driver and the update for BIOS.

In addition, if any USB hub is used, please bypass it and connect the driver directly. If any un-used USB device is connected, please also unplug it.

 
You may also reinstall USB controllers as below:

Reinstall USB controllers
====================
Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controllers. Windows Vista will reinstall all controllers automatically after restarting
your computer.

Use the Mouse
--------------
First, please disconnect all USB devices and then perform the following steps:

1). Click "Start", type "Device Manager" (without the quote) in the Search bar and press "Enter". Click Continue if necessary.
2). In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
3). Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

 
Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

 
Use the Keyboard
-----------------
First, please disconnect all USB devices. Then, go through the following steps:

1). Press "Ctrl + Esc" to open the Sta... Read more

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RELEVANCY SCORE 59.6

Hi, I'm using a Flex 3 -1470 and whenever I press a key on the keyboard the touchpad becomes disabled. I've tried googling a solution and have the latest drivers from the Lenovo website but nothing seems to work. I've also tried editing the ALPS touchpad registry fix but it didn't work. Any help in resolving this issue would be greatly appreciated.

A:Flex 3 -1470 Touchpad and keyboard not working at ...

great support for a recurring issue...

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