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Hp Protect tools plus corrupt bootloader = agony

Q: Hp Protect tools plus corrupt bootloader = agony

A client brought in his laptop a few days back saying it wouldn't start up anymore. I took a look..

When turning on the laptop, I am presented with a HP login screen requesting a fingerprint or password. This password is known, we type it in and get a windows error stating that the bootloader is corrupt.

I figured this would be easy enough - simply repair the bootloader. I booted off of the windows 8 disk and tried startup repair. Startup repair failed, because it could not access the drive the OS is installed on.

I decide to look up what the HP login screen post-bios is all about. It turns out HP Protect Tools was used to encrypt the partition the OS and my clients (important!) data is on. I later found out that messing with the bootloader on a drive encrypted with HP's software can mess things up further, so I'm glad in a way that the windows DVD repair options didn't function.

I searched online for ways to recover the data and found a way to perhaps rescue the files here:
ftp://ftp.hp.com/ftp1/pub/caps-softpaq/TCE&Q/
However, this method requires the backup encryption key (typcially saved to usb) to work.

Now here comes the fun stuff. The guy this laptop belongs was not aware that his drive was encrypted and didn't even know it was installed.. His laptop was originally installed at his companies main office, so we turned there to get the key file required to unlock the files on the drive. They don't have the backup encryption key. Brilliant.

Oh, did I mention that there is no backup of the laptops data anywhere? Of course there isnt.

My options for data retrieval are, as far as I can tell:

1. Somehow fix the bootloader without ruining the encryption

HP Protect Tools was the software used to encrypt the drive, which I believe is a modification of Winmagic Data Security. It actually has the winmagic logo visible when you are requested the password post-bios.
Winmagic Data Security installs a 'Winmagic Securedoc bootloader' over the normal bootloader. I found a guide explaining how to grant windows itself access to the bootloader in the link below, but I cant get into this console hitting F10:
Resolving an MBR error Message - Tulane ISO Wiki

2. Find the backup key somewhere. hah.

3. Send the drive to a data recovery company able to deal with encrypted files.
The one I called said they needed a backup key along with the drive. heh.

4. Decrypt the drive myself. Anyone know where I can find a supercomputer and a copy of some NSA decryption software?

5. consider files lost.

I think the option with the best odds of succeeding is option 1. The linked guide claims it is possible. Does anyone know how I might access the console on the HP version of this software? Any tips other than 'Data gone, gbye'?

Note: I did already clone the drive to secure its original state.

RELEVANCY SCORE 200
Preferred Solution: Hp Protect tools plus corrupt bootloader = agony

I recommend downloading and running DRP. It's a recovery tool that has been proven to recover files that most other programs have no luck with. I've even recovered files from freshly formatted or partitioned drives.

You can download it direct from this link http://goo.gl/v51TwD. (This link will automatically start a download of DRP that you can save to your computer.)

A: Hp Protect tools plus corrupt bootloader = agony

Any settings in BIOS for this HP Protect Tools?
Would a Live Linux see the data? You can try Linux Mint MATE for this purpose.

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RELEVANCY SCORE 115.6

I'm not sure whether I should've posted this in the encryption forum instead.. feel free to move if so.
 
A client brought in his laptop a few days back saying it wouldn't start up anymore. I took a look..
When turning on the laptop, I am presented with a HP login screen requesting a fingerprint or password. This password is known, we type it in and get a windows error stating that the bootloader is corrupt.
I figured this would be easy enough - simply repair the bootloader. I booted off of the windows 8 disk and tried startup repair. Startup repair failed, because it could not access the drive the OS is installed on.
I decide to look up what the HP login screen post-bios is all about. It turns out HP Protect Tools was used to encrypt the partition the OS and my clients (important!) data is on. I later found out that messing with the bootloader on a drive encrypted with HP's software can mess things up further, so I'm glad in a way that the windows DVD repair options didn't function.
I searched online for ways to recover the data and found a way to perhaps rescue the files here:
ftp://ftp.hp.com/ftp1/pub/caps-softpaq/TCE&Q/
However, this method requires the backup encryption key (typcially saved to usb) to work.
Now here comes the fun stuff. The guy this laptop belongs was not aware that his drive was encrypted and didn't even know it was installed.. His laptop was originally installed at his companies main office, so we turned there to get the key file required to u... Read more

A:HP Protect Tools - corrupt bootloader - ugh

I won't be much help here.  I'd suggest contacting HP or Winmagic for assistance.
Here's Winmagic's contact us page:  http://www.winmagic.com/corporate/contact-us
 
Good luck!

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RELEVANCY SCORE 61.2

I was resizing and moving a couple partitions around with easeus partition manager, it had to reboot because I was moving my c: drive towards the front of the disk because somehow I had 1MB unallocated in front of everything, and I also deleted an ubuntu partition from the end of my disk and resized c: to fit the whole disk.

Anyways, after the reboot it said it was running in safe mode. I left and returned a while later seeing only a black screen. I still thought it was working away, so I just went to bed. I woke up the next morning and it was still blank. So I went to work and got home about 9hrs later and it still was just a blank screen.

So, impatient as I was getting, I just shutdown the computer and rebooted. My HP splash screen comes up showing me ESC for boot options, F10 for setup and so on, then goes blank. Nothing.
I didnt have anything valuable on that drive that I was worried about, so I just grabbed my windows install disk and booted it.
I go through accepting terms and it starts the installation, then midway through one of the processes it just reboots to a blank screen. Then when I just let the computer boot, my bootloader screen has 2 window 7 options and no recovery D: partition anymore.

I have tried to install from my disk 5 times now with the same results, now I have 6 windows 7 options on my bootloader screen, and none of them work. Ive tried system restore but it rebooted to black as well. Getting desperate now, hope I couldnt somehow have hardware... Read more

A:bootloader corrupt?

Quote:
and I also deleted an ubuntu partition from the end of my disk



To Remove Linux take look at this post:
Error 0xc0000225 on boot

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RELEVANCY SCORE 60.8

well i recently had to reinstall windows 7 due installing magiciso which made W7 useless... now i installed back W7 in my second partition but when i start up my comp i got 3 choices to boot: Windows 7, Windows 7, Microsoft Windows Vista. the first W7 is the one im using right now and the second is the other one i had on my third partition which no longer exists.

i dont mind having 2 Window 7's displayed at boot up but my problem is when i try to load vista i get the boot screen but after 1 second the screen goes corrupt, i get a BSoD for .5 seconds and it goes back to the BIOS and the select OS screen

i already tried using easybcd to reinstall the boot loader but it doesnt work, i tried start up repair and i dont know what else to do can someone help me? =(

A:corrupt bootloader? or i just f***ed vista

sooo i rewrote the bcd with easybcd but vista still wont boot and now i cant choose to boot windows7 my comp is useless now D:

i tried setting a boot flag to the w7 partition with parted magic but all it does is to show a "unable to find bootmgr. press ctrl+alt+delete to reboot" message.

is there a way to add the w7 partition to the mbr/bcd/w.e so i can boot w7, save my important stuff and reinstall vista from my recovery disk? i tried using my ubuntu 7.10 live cd to save my data but the loader gets stuck maybe the disk got scratchy its kinda old

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RELEVANCY SCORE 58.8

I know too little about computers, maybe thats why I am going through this tragedy ... Need urgent help !
I have a Sony VAIO laptop (Model: VPCEB32EN) which had Windows 7 installed. Recently I installed UBUNTU (alongside Win 7) so that I could heal the laptop of virus infections. Till that point everything was OK. Then the fault in my stars played out and I became a member of idiotland. What happened is I tried installing Linux Mint too alongside the previous two OS's, and it stopped installing midway due to some error.
Maybe then the grub or bootloader or MBR or whatever got deleted or corrupted by that divine process.
Everything was gone and my computer would not boot.
I tried installing Windows again from the Recovery Disk but to no avail. So I installed UBUNTU. That worked. I am going to name my son UBUNTU to honor this awesome OS.
Now, the softwares that I actually work on have only the Windows version.
Can anybody please guide me how to install Win7 again on my beautiful laptop?
NB: I am more joer than the regular Joe. Step by step instruction would be heartily appreciated.

A:Bootloader/MBR got deleted or corrupt. Help needed in Installing Win7.

First thing I would do...run a hard drive diagnostic long/extended scan.  I like to know that the hard drive is not responsible for any problems.
 
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SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
 
Louis

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RELEVANCY SCORE 58.8

I know too little about computers, maybe thats why I am going through this tragedy ... Need urgent help !

I have a Sony VAIO laptop (Model: VPCEB32EN) which had Windows 7 installed. Recently I installed UBUNTU (alongside Win 7) so that I could heal the laptop of virus infections. Till that point everything was OK. Then the fault in my stars played out and I became a member of idiotland. What happened is I tried installing Linux Mint too alongside the previous two OS's, and it stopped installing midway due to some error.

Maybe then the grub or bootloader or MBR or whatever got deleted or corrupted by that divine process.

Everything was gone and my computer would not boot.

I tried installing Windows again from the Recovery Disk but to no avail. So I installed UBUNTU. That worked. I am going to name my son UBUNTU to honor this awesome OS.

Now, the softwares that I actually work on have only the Windows version.

Can anybody please guide me how to install Win7 again on my beautiful laptop?

NB: I am more joer than the regular Joe. Step by step instruction would be heartily appreciated.

A:Bootloader/MBR got deleted or corrupt. Help needed in Installing Win7.

Hi and Welcome to TSF!

For the next time, please do not post your issue across four different forums at once. It only causes confusion, conflicts between people, and can even waste people's time. Your exact post can be found on at least four other forums word for word.

------

It sounds to me that you wrote over your Windows 7 operating system. Can you see the Windows 7 OS in Ubuntu?

How did you go about installing both Ubuntu and Linux Mint?

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RELEVANCY SCORE 58.8

I know too little about computers, maybe thats why I am going through this tragedy ... Need urgent help !

I have a Sony VAIO laptop (Model: VPCEB32EN) which had Windows 7 installed. Recently I installed UBUNTU (alongside Win 7) so that I could heal the laptop of virus infections. Till that point everything was OK. Then the fault in my stars played out and I became a member of idiotland. What happened is I tried installing Linux Mint too alongside the previous two OS's, and it stopped installing midway due to some error.

Maybe then the grub or bootloader or MBR or whatever got deleted or corrupted by that divine process.

Everything was gone and my computer would not boot.

I tried installing Windows again from the Recovery Disk but to no avail. So I installed UBUNTU. That worked. I am going to name my son UBUNTU to honor this awesome OS.

Now, the softwares that I actually work on have only the Windows version.

Can anybody please guide me how to install Win7 again on my beautiful laptop?

NB: I am more joer than the regular Joe. Step by step instruction would be heartily appreciated..
 

A:Bootloader/MBR got deleted or corrupt. Help needed in Installing Win7.

Set it to boot from CD/DVD first in th BIOS
Put the Windows 7 DVD in and boot to it.
Follow the instructions to WIPE previous installations and install Windows 7.
 

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RELEVANCY SCORE 56.8

Are there any plans by HP to update the tool package to run with Windows 10?The error message I got was a missing .Net frameworki like being able to use my fingerprint to access anything that's password protected.

A:Hp protect tools

@JackPrieto? Try here. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_150883_1&swEnvOid=419... REO

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RELEVANCY SCORE 56.8

HI, I'm using my probook for several years and it serves me quite well but a couple years ago (can't really rember when exatly) I instaled the HP Protect tools software on it. I didn't used it for a long time and deinstaled it about a week from then, but since then after I turn the laptop on the program (HP Protect tools) asks me for the password before I can log on to Windows, there is no option like a menu or so where I can turn the program off and since it is deinstaled windows doesn't recognize it anymore. Can you help me with this problem? Kind regards

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RELEVANCY SCORE 56.8
RELEVANCY SCORE 56.8

HI, I'm using my probook for several years and it serves me quite well but a couple years ago (can't really rember when exatly) I instaled the HP Protect tools software on it. I didn't used it for a long time and deinstaled it about a week from then, but since then after I turn the laptop on the program (HP Protect tools) asks me for the password before I can log on to Windows, there is no option like a menu or so where I can turn the program off and since it is deinstaled windows doesn't recognize it anymore. Can you help me with this problem? Kind regards

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RELEVANCY SCORE 56

Hi, I want to unistall HP protect tool as i am not able to enable my virtaualization vt-x in my laptop. is there any way of doing this. I have version 7.0 security manager of HP running which i can't uninstall.. Please help..

A:HP protect tools unistall

Hello nites, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are looking to uninstall the  HP Protect Tool, and I would be happy to assit you! You can attempt to remove HP Protect using the Programs and Features. If you are not able to remove this program in this fashion, I recommend posting this issue in the commercial forums, since this is a commercial product. You can do this at:http://h30499.www3.hp.com/ I hope this helps! Regards 

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RELEVANCY SCORE 56

I have a client who wants a FIPS 140-2 compliant encryption solution.  We use HP Z series workstations as peer servers, they run Windows 7 Pro 64 bit.  They come with HP Protect Tools Version 7.0.2.1213, which appears to be powered by McAfee.  Now McAfee has FIPS 140-2 compliant modules listed on the official government list of compliant modules, I need to know if the version of Protect Tools listed above uses those same modules that are compliant or if they are using older and noncompliant modules.

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RELEVANCY SCORE 56

Lately my pc's started running really slowly, ive emptied the bin, deleted some stuff, uninstalled some programs, ran defrag/cleanup and its still going slow.

What good tools (ideally free) are there out there to help with things like virus/spyware/malware protection and to keep my registry. The only thing i have atm is avast.

A:Useful tools to help protect/keep my pc clean

  
Quote: Originally Posted by tomharto


Lately my pc's started running really slowly, ive emptied the bin, deleted some stuff, uninstalled some programs, ran defrag/cleanup and its still going slow.

What good tools (ideally free) are there out there to help with things like virus/spyware/malware protection and to keep my registry. The only thing i have atm is avast.


If you are using Avast you should add Malwarebytes (free) for it will catch things Avast wont.

Neither should speed up (or slow down) your computer.

You can use the built in defragger, and I dont recommend reg cleaners ( in inexperienced hands) it can cause more harm than good.
Usually computer slow down from Installs/un-installs, the general increase in the size of registry, and other user related things.

The fastest way to get it back where it was in the beginning is a clean install. It is a PITA, because you will have to re-install all the apps, etc.

It is after a clean install that your machine is at its fastest.

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RELEVANCY SCORE 55.6

We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
We have tried to remove it in parts but as soon as the computer reboots it is back in full.
Anyone know how to remove HP Protect Tools Security Manager.
Thank You
Andy

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RELEVANCY SCORE 55.6

hi, I want to use biometrics and hp protect tools suite -is there compatiable file and installation advisory. I am v. surrised NOT to find in HP  support lists forums . thanks

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RELEVANCY SCORE 55.6

We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
We have tried to remove it in parts but as soon as the computer reboots it is back in full.
Anyone know how to remove HP Protect Tools Security Manager.
Thank You
Andy

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RELEVANCY SCORE 55.6

Previously when checking my laptop for compatibility with Windows 10 "HP Protect Tools Manager " was tagged as incompatible.  Today when I ran the check, it reported  there were no Apps that were incompatible.  The only thing was the requirement to reinstall language packs.   Does this mean that HP has updated "protect tools manager" so that it is now compatible with Windows 10 and it doesn't need to be removed before upgrading to Windows 10?     

A:WINDOWS 10 - HP Protect Tools Manager

@navad2? Certainly possible -- depends on which version of Client Security has been installed on your system. Driver Business Notebooks as listed: sp74933 - cva Enhancements: This version of HP Client Security Manager is no longer blocked by the Windows 10 upgrade (migration) process. After this package is installed, the system can be upgraded / migrated to Windows 10 without uninstalling HP Client Security Manager before running the Windows 10 upgrade.sp74933 Client Security Mgr V8.3.18.2044A W7-10 32/64bit When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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RELEVANCY SCORE 55.6

Ok so I have Windows 8 and trying to get 8.1 so I can get Windows 10 but I have to uninstall hp ProtectTools Security Manager but I can't figure out how please help

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RELEVANCY SCORE 55.6

Now that windows 10 is upon us... i want to ask a few simple questions. I know that HP will say that it doesnt support windows 10 for the 6930p because of yada yada yada... but windows 10 is now available for any windows 7 device and that includes the 6930p that comes with windows 7 support. So the way i see it, anyone with windows 7 should have windows 10 support. so will HP release the drivers to support windows 10. i ask this important question because i ran a seperate hard drive to test windows 10. On it, it told me to remove HP protect tools, my encryption (sounds like communism doesnt it?), and Display link. because i like HP Protect tools and the set up of my computer... i do not understand why it would force me to remove these. so after doing some searching, i noticed there are updates to protect tools but i want to ask will these updated versions support windows 10 and if so can someone post a link.  Thank you

A:HP Protect tools and windows 10 (HP 6930p)

anyone?

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RELEVANCY SCORE 55.6

I wanted to know if there are any versions of protect tools that will run on my 8540w thank you

A:protect tools for EliteBook 8540w win 10K

@marcuslk Try this one. http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_110964_1 REO

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RELEVANCY SCORE 54.8

I have installed HP Protect Tools (latest version from the website) and it doesn't allow me to enroll my fingers. Windows recognises the sensor and says it's working OK, but when I click on Credential Manager in the Security Manager dashboard I only see Windows Password, Sparekey (both of which I have set up OK), bluetooth and PIN.In the admin console I click on Credentials and it shows me an oprtion to "Configure the use of the fingerprint reader" and allows me to set min and max enrolled fingers as well as the sensitivity.However, when I look at my user's Summary pane, Windows password and SpareKey are enabled and green and all the others are grey  with a tilde in a circle (~).Under Authentication I see Fingerprints in the list for both Admins and Users in both Logon Policy and Session Policy panes.Does this mean my reader isn't working? I tried it in the BIOS and it produced a result (which I didn't use).I have also reset it on boot in the BIOS (twice) and that didn't change anything.My driver is the Synaptics FP Sensors v 4.5.307.0 (27/May/2015) the latest on the website.How do I get the sensor to show up in my "Manage your Credentials" window so I can enroll my fingers? 

A:Fingerprint sensor not recognised by HP Protect Tools

Hello in bios check if fingerprint is enabled. Bios --> Security--> Fingerprint-->enable then install the fingerprint drivers. Use client security manager to enroll the fingerprint on your unit.   #hpexperday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 54.8

I rebuilt the OS image and now need to decrypt the original HDD. HP Protect Tools is loaded though it does not present and option to decrypt or otherwise see the encrypted partition.

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RELEVANCY SCORE 54.8

I'm using hp EliteBook 8470p I Want to use my fingerprint reader but hp protect tools installation terminates with a error 1722 

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RELEVANCY SCORE 54.8

please explain how unstall HPprotect tools security manager so that I can upgrade from Windows 7 to 10

A:unstall HP protect tools security manager

Patch2, welcome to the forum. Here is a guide provided by HP Mrstenter: Step 1Click Start, then "All Programs." Select "HP Protect Tools Security Manager" from the list of programs. Step 2Click "Settings." Click the box to the left of the menu. The green check in the box should disappear, which means that the application is disabled. Step 3Close the window and restart the computer. This was for another version of Windows, but it still may be applicable. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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RELEVANCY SCORE 54.8

I'm using hp EliteBook 8470p I Want to use my fingerprint reader but hp protect tools installation terminates with an error 1722

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RELEVANCY SCORE 54.8

Hi Support I'm used Probook 6560B and install windows 8.1 pro x64, i want to install hp protect tool for fingerprint but Software don't appear in download list (I saw figerprint driver only) Thank you

A:Hp Protect tools for windows 8.1 x64 (Probook 6560B)

Hi: You should be able to use the W8.1 HP ProtectTools Security Manager software from the 6570b... HP ProtectTools Security Manager provides enhanced Windows loginand website single-sign-on capabilities. Security Manager is alsothe host for HP ProtectTools plugins and should be installed beforeother ProtectTools modules. This package is provided for supportednotebook models running a supported operating system. 8.0.3.1345    Oct 1, 2013  Windows 8.1 (64-bit) Fix and enhancements:- Provides support for Microsoft Windows 8.1. http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe

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RELEVANCY SCORE 54.8

Hi I boot up but im asked for my password and as its a new laptop i havent set one up but hp protect says log on with biometric funtuality and doesnt boot.  help!

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RELEVANCY SCORE 54.8

Hello! I have tried to install Windows 10, and it prompted me to uninstall hp protecttools.  I tried this, it did not work and gave me: "Error 1722 There is a problem wit this Windows Installer package. A proram run as a prt of this setup did not finish as expected.  Contact your support personnell or package vendor.  Action StopPtService. AF9BBDD_9C47_48C5_AB93_89A97..."  I have tried the fix option with the windows uninstaller program too, but it doesn't seem to do anything different. Any Suggestions?

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RELEVANCY SCORE 54.8

I have installed HP Protect Tools (latest version from the website) and it doesn't allow me to enroll my fingers. Windows recognises the sensor and says it's working OK, but when I click on Credential Manager in the Security Manager dashboard I only see Windows Password, Sparekey (both of which I have set up OK), bluetooth and PIN.In the admin console I click on Credentials and it shows me an oprtion to "Configure the use of the fingerprint reader" and allows me to set min and max enrolled fingers as well as the sensitivity.However, when I look at my user's Summary pane, Windows password and SpareKey are enabled and green and all the others are grey  with a tilde in a circle (~).Under Authentication I see Fingerprints in the list for both Admins and Users in both Logon Policy and Session Policy panes.Does this mean my reader isn't working? I tried it in the BIOS and it produced a result (which I didn't use).I have also reset it on boot in the BIOS (twice) and that didn't change anything.My driver is the Synaptics FP Sensors v 4.5.307.0 (27/May/2015) the latest on the website.How do I get the sensor to show up in my "Manage your Credentials" window so I can enroll my fingers? 

A:Fingerprint sensor not recognised by HP Protect Tools

Hello,in bios check if fingerprint is enabled. Bios --> Security--> Fingerprint-->enablethen install the fingerprint drivers.Use client security manager to enroll the fingerprint on your unit. #hpexpertday 




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 54.8

Trying to unistall hp protect tools security manager  I  receive the following message: "There was an error. Maybe the program has been uninstalled already". But the program is not unistalled. What shall I do?

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RELEVANCY SCORE 54.8

After getting sick of Mcafee slowing down my computer, I looked into the best free tools to protect your computer from viruses and spyware, see:
http://edtechdev.blogspot.com/2006/09/best-free-antivirus-program.html

I recommend Windows Defender, AOL Active Virus Shield (or else AVG), and if you have no firewall then either Comodo or ZoneAlarm. These are all free. I list some other useful free software too at the bottom.
 

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RELEVANCY SCORE 54.4

Hello to everyoneI have a HP Probook 6550b notebook with Win 10, I would to use Windows Hello validation with the fingerprint sensor on my laptop, but the software recommended by HP (which is HP Protect Tools) didn't work, but only works with Internet Explorer and obviously with the BIOS login.Some time ago I installed HP Security Manager, but it did not work on BIOS, so i reinstalled the previous software. Where I can find a SW that works with my laptop and Win10? Is there anyone who can solve this problem? Thank you for the replies. 

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RELEVANCY SCORE 54.4

I have been trying for days to try and uninstall HP ProtectTools Security Manager and all I seem to be doing is running around in circles. I have tried most of the suggestions in the forum, with no luck, has anyone got a solution they can share, before I go crazy. Tried C Cleaner and that only removed the name, not the files. Help me please.  

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RELEVANCY SCORE 54.4

I am usually pretty proficent at removing any sort of malware or virus but this one is not playing nicely.My first problem is I have something that infected my computer and has deleted all .exe for all my protection tools like malwarebytes, SuperAntiSpyware, and AVG. I reinstalled malwarebytes and SuperAntiSpyare and after I start them they shutdown and the .exe is deleted again. I tried to reinstall AVG but I get an error stating I am in safemode and can't install AVG in safemode even when I am not in safemode.I restarted to safemode and ran the iExplore tool found on this website I have used many times but when I run it it doesn't find any processes to stop. I also have all the same problems in safemode also. Anytime I install a new tool and start it the protection tool shutsdown and the .exe file is deleted.When ever I use any search engine any link I click on I am redirected to some other website. The process bar at the bottom lists "slicksearchserver.com"I am lost on this one not sure how to proceed from here.I ran the Security Check tool and MiniToolBox and the results are below.I tried to run the GMER an after I started it the program shutdown and when I click on the the program again I get the error message "Windows Cannot Access the specified device, path or file, You may not have appropriate permission to access the item."Thanks for any help.--SECURITY CHECK-- Results of screen317's Security Check version 0.99.7 Windows 7 Servic... Read more

A:Search Engine Redirect and protect Tools .exe deleted

Welcome aboard Please download Rootkit Unhooker from one of the following links and save it to your desktop.Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can download, install and use the free 7-zip utility.Double-click on RKUnhookerLE.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.Click the Report tab, then click Scan.Check Drivers, Stealth, and uncheck the rest.Click OK.Wait until it's finished and then go to File > Save Report.Save the report to your Desktop.Copy and paste the contents of the report into your next reply.-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

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RELEVANCY SCORE 54.4

I'm trying to upgrade to Windows 10 and it says I need to remove HP Protect Tools Security Manager as well as HP Protect Tools Devise Access Mgr, File Sanitizer For HP Protect, Privacy Manager For HP Protect Tools and Drive Encryption For HP Protect Tools. When I tried to uninstall them, it wouldn't allow me. I have till the end of July to upgrade to Windows 10. What do I need to do?

A:How to remove HP Protect Tools Security Manager for Windows ...

Uninstall the HP protect tools following these steps,1> Go to Start -> All Programs -> HP Protect Tools Security Manager -> Settings Click the box to the left of the menu. The green check in the box should disappear, which means that the application is disabled.Restart the computer after this.RegardsSATISHP4 Click " Thumb's up " icon if the question is answered/resolved. 

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RELEVANCY SCORE 54.4

Stuck on HP protect tools screen...loading your personal settings, been 4 hours now. Cannot access the drive from another computer as its encrypted. Any solution to get to the data?

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RELEVANCY SCORE 54.4

Hello to everyoneI have a HP Probook 4550b notebook with Win 10, I would to use Windows Hello validation with the fingerprint sensor on my laptop, but the software recommended by HP (which is HP Protect Tools) didn't work, but only works with Internet Explorer and obviously with the BIOS login.Some time ago I installed HP Security Manager, but it did not work on BIOS, so i reinstalled the previous software. Where I can find a SW that works with my laptop and Win10? Is there anyone who can solve this problem? Thank you for the replies. 

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RELEVANCY SCORE 53.6

I have an HP Compaq nx7400 laptop running Vista Business. I have run the Windows 7 Upgrade advisor. My system passes all tests except that I have to uninstall the HP ProtectTools Security Manager 2.00E4 security programme.
When I try I get an error message: Error (-5004: 0x8007007e)
I have already successfully uninstalled HP Credential Manager for ProtectTools.
Any help gratefully appreciated.

A:HP Protect Tools Security Manager won't uninstall prior to upgrade

I found this:





Quote:
go to task manager and end the process hpqwmiex
then go to C:\Program Files\Hewlett-Packard\Shared and delete hpqwmiex.exe


Is this what you're doing when you get the error code?

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RELEVANCY SCORE 53.6

I am trying to install Windows 10 and I get messages to uninstall HP Security System. I have removed every HP Security Program  but I keep getting an error message that says to uninstall HP Protect Tools System Manager. It does not appear anywhere in my list of programs. I do I remove it when it does not seem to be on my PC anymore ?

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RELEVANCY SCORE 52.8

My work laptop has whole disk encryption (safeguard utimaco). My hard drive is full so I convinced the IT guy to temporarily decrypt my hard drive so that I can image the original drive and copy it to a larger hard drive. This saves me from reinstalling windows and starting from scratch.

The problem is that even though the drive is decrypted, the bootloader for utimaco is still there. So when I imaged the new drive and tried to boot it, the utimaco bootloader freaks out and won't boot. So, I'm thinking I should be able to just run the xp recovery console from the xp install disc and do a fixboot to reinstall the windows bootloader, but I thought I would double check with the experts...

Thanks in advance.

A:remove utimaco bootloader (reinstall windows bootloader)

That would be the first step to run FIXBOOT from the Recovery Console, you may need to do FIXMBR if that doesn't work.

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RELEVANCY SCORE 52

I installed linux ubuntu onto my new laptop which was originally rinning windows vista ultimat 64-bit, in order to dual boot them, I chose in the llinux install to install grub, a bootloader designed for linux. I decided I didn't want linux anymore and deleted it's partitions. This was stupid, I turned on my computer the next day and apparently the grub bootloader was dependant on files on the partition so, now it won't let me boot to just windows, and I can't just exit grub and get to the vista bootloader either; once grub opens, it says it's starting, then displays






ERROR 22



After that, I'm forced to shutdown. I've tried to use the startup repair feature in the vista os dvd, but it says nothing is wrong, since you can boot vista perfectly fine after you get past the grub bootloader, which I believe the startup check this feature performs begins after the grub thing comes up. I've tried doing things in bcdedit, but haven't found anything that has worked.

I need a way to either uninstall the grub bootlaoder (yes, uninstall the bootloader, we can do this because the vista one is fully intact and would pop up after grub while I was still able to boot normally before I stupidly wiped the linux partitions) or I need a way to bypass the grub bootloader to get to the vista bootloader.

Also, please no idiots telling me to change my BIOS boot device priority to boot from cd first, obviously I'm able to boot from my Vista os dvd in order to ge... Read more

A:Grub (a bootloader for linux) won't let me through to vista bootloader

Originally Posted by kautzken



Also, please no idiots telling me to change my BIOS boot device priority to boot from cd first, obviously I'm able to boot from my Vista os dvd in order to get to the recovery features, I want to boot from the hd not a cd.



When requesting help from us, it's best to be polite.

1. download EasyBCD
2. install it
3. go to 'Manage Bootloader' tab
4. select 'reinstall the vista bootloader' (this may be different)
5. click on 'Write MBR'
6. go to 'Add/Remove entries' tab
7. select Linux tab
(should be)
type: grub
name: neosmart grub
drive: (select drive that says something like 'Linux native')
8. Add entry
9. repeat 7 & 8 but the drive should be 'linux swap'

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RELEVANCY SCORE 49.2

Thank you for your assistance, I will purchase beer.
 

A:Admin tools event viewer-hard disk 4 corrupt..?

Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 12/23/2015 1:44:16 PM
Event ID: 6281
Task Category: System Integrity
Level: Information
Keywords: Audit Failure
User: N/A
Computer: EppPCool
Description:
Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.

File Name: \Device\HarddiskVolume4\Windows\System32\guard64.dll
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />
<EventID>6281</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>12290</Task>
<Opcode>0</Opcode>
<Keywords>0x8010000000000000</Keywords>
<TimeCreated SystemTime="2015-12-23T19:44:16.281035800Z" />
<EventRecordID>67946</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="5276" />
<Channel>Security</Channel>
<Computer>EppPCool</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">\D... Read more

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RELEVANCY SCORE 48.8

So somewhere I got the Spyware Protect 2009 virus/trojan. I have tried Malwarebytes, ComboFix, AVG 8.0, and tired to install Hijack This!!!! I did this all while in SafeMode and no luck. I click on the install, and the hourglass shows up, and then after awhile it disappears. I even renamed Malwarebytes etc. What do I do besides get the gasoline can ready?

A:Infected with Spyware Protect 2009...Can't install any spyware removal tools

Let's see if any of these help.Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..***Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.If you cannot use the Internet,you will need access to another computer that has a connection.From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.Manually Downloading Updates: Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

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RELEVANCY SCORE 47.6

Deckard's System Scanner v20070826.66
Run by Chad on 2007-08-31 01:43:42
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
31: 2007-08-31 05:44:01 UTC - RP188 - Deckard's System Scanner Restore Point
30: 2007-08-30 08:34:58 UTC - RP187 - Software Distribution Service 3.0
29: 2007-08-30 06:47:12 UTC - RP186 - Removed STOPzilla. Available with Windows Installer version 1.2 and later.
28: 2007-08-30 03:18:06 UTC - RP185 - Installed STOPzilla. Available with Windows Installer version 1.2 and later.
27: 2007-08-28 23:30:38 UTC - RP184 - System Checkpoint


-- First Restore Point --
1: 2007-08-07 21:29:00 UTC - RP158 - Installed Windows Media Player 10


Backed up registry hives.
Performed disk cleanup.

Percentage of Memory in Use: 83% (more than 75%).
Total Physical Memory: 503 MiB (512 MiB recommended).


-- HijackThis (run as Chad.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:48:03 AM, on 8/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\l... Read more

A:OH the Agony of pop-ups!

Please download SmitfraudFix
Extract the files to the Desktop

~~~~
Now, start the computer in Safe Mode:When the machine first starts again, tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Press Enter to boot into Safe Mode.
Open SmitfraudFix Double-click smitfraudfix.cmd
Select Option 2 - Clean by typing 2 and press Enter (Deletes infected files)
You are prompted: Do you want to clean the registry? answer Y (yes) and hit Enter in order to remove the Desktop background and clean registry keys associated with the infection.
The tool also checks if a relevant file, wininet.dll, is infected.
You may be prompted to replace the infected file (if found).
Replace infected file? Answer Y (yes) and hit Enter to restore a clean file.

~~~~
Restart the computer to complete the removal process.

~~~~
Also download ComboFix
Save it to the Desktop

Double-click combofix.exe to run the program
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to stall.)

When finished, a log, ComboFix.txt, is produced.

~~~~
Please run HijackThis once again to obtain a new log.

~~~~
Please post the SmitFraudFix report located at C:\rapport.txt , the ComboFix.txt, and a new HijackThis log.

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RELEVANCY SCORE 46.8

Despite my efforts to maintain a clean and safe computer, something miserable has bitten me. I'm not entirely sure what the issue is, but I know something unusual is going on.

Here are some signs and symptoms ...

Recently, after periods of unattended downloading, I would lose internet connectivity. The only way I could regain connectivity would be to reboot. Reboot would take what felt like forever. Sometimes there would be a windows dialogue box asking for login credentials for dial-up, which is odd considering I am not on dial. Recently, it has been discovered that all boot ups are agonizingly slow with apparent lengthy periods of inactivity (ie hard disk activity, or even a signal being sent to the monitor) On average, 4-5 minutes to boot up.

Today, while surfing, my AVG anti-virus went crazy picking up immediate virii from websites that were appearing out of know where. Bam Bam Bam Bam! A new virus infected webpage auto opens and is caught by AVG. There was also an unusual blue webpage titled windows critical update that could not be closed. I use Firefox, not IE, but if I recall, these websites may have been hosted by IE.

I have randomly been asked on occasion to shut down.

I have lost ability to access regedit (says the administrator has removed privledges, even in safe mode as the administrator). Even known workarounds commonly available on the internet have failed.

I am unable to run Adaware ... it says it's already running, when it's not ... that I ... Read more

A:Agony With wmpscfgs.exe

Kaspersky Labs Online file scanner has identified the file wmpscfgs.exe as being infected with Trojan-Dropper.Win32.Agent.bsmw .

There is very little reference material online regarding this virus.

Since posting original message, I have scanned again with onboard AVG virus can, and online Housecall scan. Both identified several other virii, but not the one in question. These secondary virii were removed as part of the scan process.

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