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ThinkPad T460p fingerprint reader not working in W...

Q: ThinkPad T460p fingerprint reader not working in W...

Dears, My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.

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RELEVANCY SCORE 200
Preferred Solution: ThinkPad T460p fingerprint reader not working in W...

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RELEVANCY SCORE 93.2

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 92.4

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 92.4

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 92.4

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 91.2

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 89.6

Hello Dear Lenovo community.  I need some advice on an issue i have. One of our employees who left has left a T460p for reuse. When i attempted to reimage the machine i was greeted with a request to scan my finger. I am not able to go in to the bios as there is no password. When prompted to enter the bios i enter the supposed password, get a OK sign and enter however i cannot change anything.  This employee left the country and is now living somewhere in the Philipines....   So the question is, how the heck do i wipe this ? Or should i just throw it in the recycling ?Thanks  Cheers!

A:Thinkpad T460p fingerprint lock - help

Good day and welcome to the community.If you're unable to change anything in the BIOS, then there is a supervisor/admin password set. The only way to remove it is to know it. There are no workarounds, backdoors, or master passwords. If the password is not available the only option is to contact Service to discuss a system board replacement.Regards.

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RELEVANCY SCORE 88.8

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























Capture_2.PNG ?17 KB

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RELEVANCY SCORE 82

Hello all - my system updated last night, it took over 30 minutes to do, and this morning when logging into my system I find the fingerprint app is not working at all. I dl'd the app and program and after loading, there was an error message: rnpipe: svr(00000001fusserver) not found I tried dl'ing more software for this to no avail.... Anyone else encouter this issue? There must be other issues of which I have yet to encouter with this update... TIA for your assistance and input. bo1953





T61, 6465, Vista

A:T460p Fingerprint App Not Working After W10 64b Update....

Hi, Not sure if this will fix your problem but did you update your fingerprint software?  After I upgraded to Windows 10 FCU my windows hello camera quit working too until i got my SGX issue fixed. https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...   





TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 82

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 78.8

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 77.6

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 77.6

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 76.8

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 76

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 74.4

Hey guys and gals, The sensor had been hit or miss from day one, when it worked it would sometimes take 3 presses before registering correctly. I've been using these kinds of sensors for years on my phones so I was suprised at how much effort it took to get it to work. It often wasn't avaliable to me when the laptop came out of sleep mode, or if the screen had been locked.  One day last month it stopped working completely. It isn't being detected at all in the device manager, unless it's under a differnt name now. I tried restoring from factory and seeing if I could get it back. After running all the Windows, driver, and firmware updates, it's still not present in the device manager. I went in the BIOS and checked to see that the fingerprint sensor was enabled. It was, and then I tried to delete any fingerprint data, but there wasn't any. So I'm wondering, has anyone else has had a similar issue and if there's a way I can fix this without having to RMA my otherwise kickass laptop?  Maybe the senseor is loose? Should I open her up and make sure everything's tight? I haven't unbuckled any of her fasteners yet, but if it could save me a month of being computerless while she's in the shop, I'll gladly try it.   Cheers

A:Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Mine always works.  I haven't seen this issue.  Look in the event viewer and see if there is a message

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RELEVANCY SCORE 71.6

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 71.6

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 71.6

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 71.6

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 71.6

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 71.6

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 70.8

The fingerprint reader on my T470 has been a little glitchy since I bought it - occasionally doesn't work, but usually resolves if I restart it. Just performed some sort of update, though, and since then the fingerprint reader hasn't worked at all.  I had to go back and figure out what my password was, which took a while since I've never used it before.Any ideas? I am not a computer person, so if I can't fix this really easily I'm going to have to get it repaired (it's still under warranty).

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RELEVANCY SCORE 70.8

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 70.8

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 70.8

Does anyone else have the problem of the fingerprint reader not working after hibernate? This is an intermittent problem, doesn't happen all the time, but frequently. Come out of hibernation, it is blinking, swipe my finger, nothing happens, blinking stops and the reader doesn't work after that. I have to enter my Windows password and it doesn't work for any websites. Have to reboot to re-engage the reader. I'm on Win 7 Home Prem 64 bit with latest drivers for the fingerprint reader and lastest update for Authentec software.











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A:Fingerprint reader not working after hibernate

So here's the solution(s) as found by Pokey and me: Option 1:  Computer, Properties, Device Manager, Biometric Devices, Validity Sensors, Properties, and the Power Management tab, Uncheck "Allow the computer to turn off this device to save power." Option 2:  Try disabling and enabling the "Credential Manager" service by going into Control Panel, Administrative Tools, Services, Credentials Manager.  Even though the Credentials Manager status is ?Started,? stop the Credentials Manager service and restart it. Find more information here:  https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx Option 3:  Do both.

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RELEVANCY SCORE 70.8

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 70.8

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 70.8

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 70.8

Hello,I have a brand new T540P with a Validity fingerprint reader.  Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows. Things I have tried-uninstalling/installing device in device manager and finger print manager pro software-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options-disabling "allow windows to turn off this device to save power" in device manager. I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue. Is this a platform wide issue affecting all T540P models? This is frusterating.   










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A:Fingerprint Reader not working upon waking from sl...

Haven't heard about this issue before.If it stops working after resume, does putting it back into sleep then resuming again make it work?

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RELEVANCY SCORE 70.8

Hi all,
These two pieces of hardware have been working intermittently for the past several months but now have failed completely. Device manager recognizes them as on and working properly but neither of them detect anything, which makes me suspect a ribbon cable or something similar. Any leads on what could be causing this, or quick hardware possibilities to check? Thanks!

A:Touchpad and fingerprint reader not working

There is a ribbon cable connecting them to the motherboard but usually to reach it you have to first remove the keyboard and maybe the palmrest to see where it plugs in.

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RELEVANCY SCORE 70.8

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 70.8

When running on AC, close lid, open lid, and fingerprint reader does not work. Only functions after reboot.



T61p type: 6460-67U

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RELEVANCY SCORE 70.8

I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610

A:Fingerprint Reader Not working with Win7

  
Quote: Originally Posted by dinomon


I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610


Hi dinomon, Welcome to SF,

Have you install proper drivers for your Finger Print Reader device. If not go to their website. Download the Lastest drives for Windows 7 then install it. See whether it works or not.

P.S. Please fill the System spec so we know what are we dealing with.

Hope this helps,
Captain

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RELEVANCY SCORE 70.8

This problem has been reported several times before, but no answer whatsoever  The fingerprint reader stopped working, apparently after a windows update upgrade I have tried EVERYTHING there is, from uninstalling and deleting the driver files then reinstalling, downgrading the drivers, rebooting, upgrading, updating chipset, video card and display drivers, updated BIOS, etc. etc. etc. and the best thing that can happen is for it to work a couple of times and stop working again... it is a less-than-a-month-old computer and it seems  MANY users are having this problem....I already ran Lenovo Diagnostics tool, Lenovo system update tool, Microsoft's windows update and have latest definitioins for everything, Microsoft trouble shooter recognizes the problem but can't fix it. the only thing I haven't tried is downgrading my windows 10 to a previous version... computer: Lenovo Ideapad Flex 5 Model 81C9Processor Intel Core 17-8550U @ 1.80GHzOperating system: Windows 10 Home 64-bit  Ver. 1803 Synaptics WBDI driver version: 5.5.2613.1050 Intel(R) UHD Graphics 620 ver. 23.20.16.4973 BIOS version 4QCN43WW(V2.07) Thanks for any help I can get to solve this annoying situation

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RELEVANCY SCORE 70.8

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 70.8

Lenovo T430 2344BPU, BIOS G1ETB0WW (2.70 )      I had this laptop 2 year ago, last year i've recieved the automatic update from original OS 7 64 bit to 10 64 bit when the OS 10 rolled out to the public.
the fingerprint stopped working , i tried every solution possible over the internet and provided in this forum unfortynately nothing work .
unfortunately i dont have any support center in Cairo, Egypt although Lenovo provided service center numbers.
Does anyone know how to solve this problem!!!!
Does anyone from Leovo read our posts and feel our pain and suffering!!!
ANYBODY home could Help !!!!!!!!!!!!!!!!
 
 
Mod:  edited Subject line with a problem description

A:T430 - fingerprint reader not working after Win 10...

I cannot confirm that the steps listed in this document work, but you might give it a try.     https://support.lenovo.com/us/en/documents/ht104227

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RELEVANCY SCORE 70.8

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 70.8

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 70.8

I've been using this fingerprint reader for 1.5yrs now. Lately when I turn on my computer, sometimes it's working and sometimes it has a red "x" over the icon in my startup menu in bottom righthand corner. I had to reboot 3x this morning before I could get it to work. It worked for a while and now nothing. There is no red x showing, but it's not scanning at all.

I went to HP site and downloaded lastest version of the reader, rebooted and still nothing. Any ideas?

I use Vista Ultimate op sys. My computer is HP HDX18t, 64 bit. (I installed Vista, 64bit version update from HP site.)

Thanks for your help!
 

A:Solved: HP fingerprint reader not working

http://www.paralaptop.com/hp-compaq...eader-not-detected-on-hp-pavilion-dv6700.html
some options on that site, if drivers are all ok and you sure device manager all happy then may be actual reader,dirty? greasy?
 

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RELEVANCY SCORE 70.8

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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RELEVANCY SCORE 70

I just bought HP Probook 4530s Ci5Ram 6 GbHard 740 Gb1 Gb graphic card RadeonOperating system win7 64bit I downloaded the driver software and digital persona software from HP website, the device manager of my system is showing that the driver is installed correctly (Named as Biometric devices, and under it Validity sensor, its version listed is VFS471). But on windows log on it is showing detecting reader, and then reader is not detected. Same is happening in the software (Digital persona). I tried different softwares from different websites.  Please tell if you know something NEW. I said something new because I saw many people on many websites looking for that problem. But the problem is there. When I run the setup of Validity sensor driver, it install fine.Then I run the latest Digital persona software it says on its installation ("The system cannot verify that the fingerprint readers is installed"). And under it here is a option to SKIP that part. When I do it, it completes the installation and restarts the computer. After that same problem "Reader not detected" on windows log on.











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A:HP Probook 4530s fingerprint reader not working.

Hi,Uninstall driver and software for fingerpint reader. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity Fingerprint Driver from here.Download and install HP ProtectTools Security Manager from here (inside this package there is software for fingerprint reader).Restart system and check the results.

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RELEVANCY SCORE 70

Hi All, I recently (about a month ago) was one of the unlucky fellows who had microsoft sneak the windows 10 upgrade onto my W530 laptop. Long story short, everything seemed to be OK, with the occasional blip with the fingerprint reader when I had to manually enter my windows password. However, on a hard boot, the fingerprint reader always worked, which was critical as my computer has 2 passwords on start up that I do not remember and thus had always relied on a swipe of my finger.  Well that all changed yesterday. I was in windows when my computer crashed. Upon start up, i was immediately asked to enter in my supervisor/bios password without getting the chance to finger swipe. After multiple reboots, the same. The fingerprint reader wont turn on any more and I am locked out my my laptop.  Can anyone please help? anyway to get the fingerprint reader to switch back on???

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RELEVANCY SCORE 70

I periodically have to reinstall the Fingerprint drivers to get the reader to be recognized & WORK. This time when trying to get the diagnostics, I get : ? Yes, but it's not in my Add/Remove options :  ? Then I get this:?  It's all a big black box with no,user visible, physical dialog.  I never know when an update/install is finished or locked. Waste more time waiting, not knowing if the task completed.  Yes, I can find out using rigmarole procedures that I SHOULD NOT have to do on a WORKSTATION.  I waste more time cajoling this system, then doing actual work. Question:  Anyone else have intermittent issues with the Figerprint Reader on a W540 using the latest Win 10??

A:Fingerprint Reader Randomly Stops Working on a W5...

Still trying to solve the Fingerpring Reader failure.  This time, even after reinstalling the reader, I see nothing.  No reader, or activity. Trying the Solution Center, all I see - stalled - just sits and stares at me: ? No activity notes, the logo just stays there, no [X] to close.  I have to do the Win command Alt-F4, and it closes but I have no idea if something is being written when closing.  Rebooted, checked the disk, tried again, same thing, just a pretty logo and a fingerprint reader that no longer works. Event Viewer tells me [Service Control Manager] event id 7000 error.  The error link to MS, just takes me to an infantile MS page telling me how great the Surface Pro 4 is.... no help screen as in the past. Note that I wasted more time testing  for Malware or Virus. System is clean, everything else works fine.

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