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Windows no longer waking from sleep with mouse/keyboard

Q: Windows no longer waking from sleep with mouse/keyboard

Ok, so, as of 2 days ago my computer no longer wakes from sleep when I press button on my mouse or keyboard. I haven't changed any settings, it just stopped working.

I have tried running "powercfg /devicequery /wake_armed" and they're both set to wake, I've tried enabling and disabling turning off the power to the usb in device manager, and checked both my mouse and keyboard have checks on allow to wake in device manager, and even tried turning off fast startup as I've read it can interfere with sleep mode. And checked all my settings in power management.

Not sure what else to check without going into my BIOS, which I try to avoid at all costs.

For the record, pressing the power button still works, it's just my peripherals that won't wake the computer.

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So there are a couple of times (not very often) when my keyboard OR mouse doesn't work after waking up my Win 10 system from sleep. What I do is to let it sleep and wake it up again and everything seems to be normal again. Not something major but definitely an annoyance. The weird thing is that when this issue happens the LED's on my keyboard or mouse are lit up so there's definitely power coming from the USB ports.

A:Keyboard/Mouse not working randomly after waking up from sleep

Sounds like somethings running in the background. Check to see if any devices are plugged in , printer, camera, usb flash drive... and see if removing them helps resolve the issue.

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This is SO frustrating
I've had this problem for about a year now; Basically, when I put my computer to sleep, it wont wake up unless I press the power button. Jiggling the mouse or pressing ANY button on the keyboard does nothing.
I have already done significant research on this, so here are the things I've already tried:
1)Checking the "Allow this device to wake the computer" and unchecking "Allow the computer to turn off this device to save power" In device manager. I've done this for every USB option it would allow, as well as for the mouse, keyboard, and every HID device it would allow.

2)There is no option in my BIOS for allowing/disallowing the keyboard to wake the computer, or any other device for that matter.

3)Hibernate is disabled, and hybrid sleep is not possible on my system

4)Going into my power options through control panel, selecting change plan settings on my current plan, then changing advanced settings, and setting "USB selective suspend setting" to disable

5)Plugging my mouse into different USB ports, on both the front and back

6)Updating all the drivers

7)Uninstalling and re-installing all the drivers

8)Scanned and removed all malware

9)Trying all of these over and over again
Can anyone please help me? I understand it's a hard problem since there are so many solutions, but any suggestions are greatly appreciated. I have a Logitec M505 wireless mouse.

Thank you!

A:Mouse and keyboard no longer wake computer from sleep

Have you replaced the batteries in the mouse?. If you have a wired mouse try that & see if it works. If it does you may have a wireless interference problem from another device that is causing problems with the M505.

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Something has recently changed and I can no longer wake up my Win7 Ultimate PC from Sleep state using mouse movement or "Sleep" button on multimedia keyboard. I have to push the power button on the PC itself. This worked fine up until a few days ago. I did not make any changes to the power settings. I checked and the settings appear to be what they always have been.

Suggestions are welcome!

A:Keyboard/Mouse wake up from Sleep no longer works

Check in the BIOS that the wakeup functions are still enabled for the mouse/keyboard.

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Bought this desktop about 6 months ago. It had been working well for a few months and then a number of issues turned up. Keyboard and mouse would not response at all and monitor is off after the computer wakes up from sleep or fresh restart; wiif is disconnected and no wifi network is shown; the monitor (Dell P2715Q) would suddenly flicker constantly (one second black and a few seconds normal display). These problems can go away if I restart the computer, sometimes once, and sometimes a few times.
I can't remember if this had anything to do with BIO upgrade. My feeling is that it has no connection.
These problems are very ignoring. I shall appreciate suggestions to resolve these problems. Thank you.

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I have a late 2012 iMac that was working mostly fine running Windows 8, but I wanted to do the free upgrade to 8.1 now that Apple has released drivers for it. First, I updated OS X (just to be safe) and then I downloaded and installed the new Boot Camp software/drivers for my computer directly from Apple. Then I booted into Windows 8, went into the app store, and upgraded to Windows 8.1. After the upgrade was done, my installation was mostly the same (it had to reload Office 2013 and it lost some of my folder view settings, but mostly everything seems okay).

However, after the upgrade, I am no longer able to wake the computer from sleep by clicking on the keyboard or trackpad as I was able to do before. They are the default Apple Bluetooth keyboard and trackpad. Windows is the only OS I use on the computer and I always put it to sleep, so this is a major hassle for me. I've gone into Device Manager and both devices are set to wake the computer from sleep, but that's obviously having no effect.

Can anyone help me with this? Thanks

A:Bluetooth peripherals no longer waking computer from sleep after Windows 8.1 upgrade

As a test, I brought home a wireless mouse (2.4Ghz, with dongle) from work and that wakes the computer just fine. It is only the Bluetooth devices that are no longer waking the computer since upgrading to Windows 8.1. Hope that helps narrow it down.

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We've had some power offs and ons due to snow storms recently. But, I don't know if the power is the actual problem.

Typically when I come to the computer its in the sleep mode and a mouse movement or keyboard key would wake up the machine. In the last few days neither do a thing.

A couple observations-

1) My Samsung monitor's power blue light , stays blue and blinks
2) The case power on button light is on and steady lite.
3) Pressing the reset doesn't go to reset, kind of does nothing
4) Pressing and holding the power button acts the same as the reset

In the end , I turn the power strip off then on again and then all's well.

The board is an Asus, with an AMD processor, 16 gig mem.

Samsung SSD
Any ideas?

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I have a setup of Ctrl+1,2,3,4,5 shortcuts for switching keyboard layouts on Windows 8.1.
Once I boot up my laptop they work just fine and the layouts shortcuts setup window looks like this if I open it:

However now when I close my laptop, putting it into sleep mode, and then open it again, the keyboard shortcuts stop working and if I open the aforementioned setup window, it also looks as if I have none configured:

To get my shortcuts back after sleep mode I have either to reboot the laptop, or assign the shortcuts again manually.

This is a problem I've experienced before on this same machine (Lenovo Yoga 13) with Windows 8 (before the 8.1 update) and I guess at that time it dissapeared after some editing of the list of layouts I use.

However now I've added some layouts to the list, and then removed some of them and so on and here is what I get again.
Maybe there is some branch of Windows Registry involved with the layouts and keyboard-shortcuts messed up and I could simply remove the registry branch and start with a clean slate?

A:Windows 8.1 is forgetting Ctrl+1,2,3,4,5 shortcuts designated for keyboard layout switching after waking up from sleep mode

I've got help with this issue: https://www.neowin.net/forum/topic/1261058-windows-81-is-forgetting-ctrl12345-shortcuts-designated-for-keyboard-layout-switching-after-wa/
Windows seems to overwrite personal layout controls configuration with defaults on some occasions. Hence, the way to have a "permanent" solution basically appears to be rewriting your HKEY_USERS\.DEFAULT\Control
Panel\Input Method\Hot Keys with what you have in your HKEY_CURRENT_USER\Control
Panel\Input Method\Hot Keys once you've configured your layout-switch shortcuts correctly.
This is in fact an old legacy bug, apparently from the times of Windows XP: https://superuser.com/questions/327479/ctrl-space-always-toggles-chinese-ime-windows-7
I would love to have it included into the Microsoft's bug tracker, but I don't seem to find my way through connect.microsoft.com.

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Up until yesterday, if my pc was in sleep mode and I wanted to use it, I simply had to click the mouse and it would kick into life. That doesn't happen anymore and I can't seem to get the answer.

I thought about doing a system restore but I discovered this morning that the option is disabled by default and that you have to activate it manually. I have done this now but of course, it is of little use with this problem.

I have been on to the Microsoft Community and asked the question but as of this moment it hasn't been cracked.

Does anyone have any ideas please?

Thank you

A:Waking pc from sleep with the mouse

Make sure the mouse driver is set to wake up the device from sleep.

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recently my computer was acting up and would not startup past the "windows is starting up" screen. I really wanted to play a bunch of games I just bought so I kept occasionally getting it to work in "last known good configuration". Safe mode didn't work and eventually I ran a disc I have no idea what it's called but it said soldierx on the screen and ran like 8 virus scans and did a bunch of tests on my comp, apparently geeksquad uses it. Anyways it removed 3120 spyware, but right before I decided to run this the only reason I decided to was because my keyboard and mouse stopped working. It works in the bios and anything before I actually get to my desktop, lights up and everything, even the keyboard shortcuts work such as windows search, but I can't move my mouse or do anything with my keyboard. I ran startup repair and it says that windows can't automatically fix the problem, had my dad do some pin reset thing where you do something with the battery and move pin 1 to 2 and 2 to three or something like that and didn't work, the bios has ps/2 enabled and legacy something enabled which I read could be the problem, and I have no restore points. Is there anyway I can fix my problem without a full restore?\

A:Keyboard and mouse no longer work? (windows 7 64)

Have you tried removing all peripheral devices with corresponding cables and connections internally/externally? PS/2 and USB are alternative ports for keyboard and mouse. If USB is not working use the PS/2 ports provided you would use the PS/2 devices. This is also same for USB mouse and keyboard. Makes sure they are enabled if both are present under BIOS setup menu.

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HI  I have noticed on two occasions now when I wake the notebook from sleep the mouse pointer stays over the left hand lower corner and the menus keep flashing up as if it is pressing the button but the pointer/trackpad is unresponsive... after a couple of minutes it is OK again.. any ideas why?   As I say I have had the notebook 5 weeks now and it has only done it twice and both times when waking normal power up after shut down is OK  Stuart

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Hey, I just bought the Microsoft Wave wireless keyboard and mouse kit.

Problem is, that I connect my laptop to my external monitor and all other connections so that I can close it and file it under my desk.

I can put the computer to sleep, but can't seem to wake it up using the keyboard or mouse.

Any suggestions?

A:Waking CPU out of sleep with wireless mouse.

Hello Bobo,

Welcome to Seven Forums.

Go to device manager (Rt. click computer/manage). Expand Keyboards and double click your keyboard. On the Power Management Tab, make sure allow this device to wake.... is checked.

Hope this helps.


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I have a USB mouse (actually a trackball) attached to my laptop. If uses the "HID-compliant mouse" driver.

When the laptop wakes up from sleep mode, the only way I can get the mouse to work is to unplug the USB cable and then plug it in again.

I don't want the mouse to be able to wake up the laptop from sleep (currently it does not do this and that's the way I want it). But I do want the mouse to work without having to unplug it and replug it in every time I wake the laptop from sleep.

Any idea how to accomplish this?

Thank you for any help!

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I have a Windows 8.1 x64 Lenovo Flex 2 laptop.  Recently the keyboard will not respond after I have put the machine to sleep and then try to login again.  Neither will the touchpad mouse.  I have to use a USB mouse to Shut Down (not simply restart) then boot up before the keyboard will work again.  Any help is appreciated.

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I have an Asus Vivobook with the updated windows 8 installed. I cannot figure out how to make the laptop wake from sleep from the keyboard without opening the laptop and waking it from the screen. Is it possible to change this?


A:Waking from sleep mode from the keyboard

I would check this post here: http://www.sevenforums.com/tutorials/122027-devices-allow-prevent-wake-up-computer.html

I would try option 1:
- hit the windows logo key + R
- type devmgmt.msc
- Under keyboards, right click your keyboard and select properties
- On the power management tab, select "allow this device to wake the computer"

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Hi Folks,

I have a very strange issue here. When I wake from sleep, my mouse (trackpad) click does not work. It sometimes has the blue rotating circle indicating it's busy, but other times it's just the pointer. I can select a window, but that window does not actually fully focus such that I can interact with it. I can ctrl-alt-del to get the task manager, and I can interact with it with the mouse. But if I click away from the task manager, I cannot click back to it. Rather, I have to ctrl-alt-del back to it.

After 5 minutes or so, the mouse usually becomes functional again.

I've tried to disable and re-enable the mouse via device manager, but the "disable" button is greyed out. All my drivers are up to date.

Any thoughts about how to debug this?

thanks in advance.

Dell M3800
Win 7 x64 Enterprise

A:Mouse click not functional after waking from sleep

Hello luckycharms,

You might see if troubleshooting with a clean startup may be able to help ID a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this may help some.

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I have noticed on two occasions now when I wake the notebook from sleep the mouse pointer stays over the left hand lower corner and the menus keep flashing up as if it is pressing the button but the pointer/trackpad is unresponsive... after a couple of minutes it is OK again.. any ideas why?

As I say I have had the notebook 5 weeks now and it has only done it twice and both times when waking normal power up after shut down is OK


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How can I stop my mouse (Microsoft IntelliMouse Explorer 3.0) from waking my XP SP3 Dell 4400 from waking up my pc. I looked online and mine does not have the "Mouse wake Pc Question?" under the properties of the mouse in the device manager. Someone please help because everytime I push my keyboard tray in it turns on or I bump my desk. So annoying.

A:Stop Mouse from Waking Computer from Sleep?

This can be done within the mouse software or the BIOS.

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Hi EveryoneI've purchased my desktop 2 months ago, and I noticed that in many occasions when the Desktop goes to sleep mode and then it starts again, the keyboard would not work.My keyboard is connected through USB.

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Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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The title pretty much says it all. The trackpad changes settings after the computer wakes from sleep. I have the right click disabled, and inertia scrolling enabled, and after waking up these settings change to defaults I assume.

What can I do to fix this?

Thank you

A:Trackpad/mouse settings change after waking from sleep

Did you click the "apply" after making the changes? which touchpad is in your laptop? you could try uninstalling the current driver and get a new driver for your model from here:Toshiba Drivers & Downloads - Toshiba
Install it and see whether it fixes the problem.

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When I wake my PC from sleep mode some of the letter keys of my keyboard are changed with numbers. Only restarting PC helps. I noticed this problem some days ago, but before then there was everything OK. I changed key sequence from control panel - text services and input languages - switch keyboard layout to not assigned but the problem is still here. Any sollutions?

My Pc config:
Win7 ultimate 6.1.7601 (Win7 RTM), MB: Asus P5Bv, Intel Core 2 Duo E4500 2.20Ghz, Ram: 2GB

A:After waking from sleep mode my keyboard letters are messed up.

What do you mean that keyboard has numbers do you mean when type something if so it sounds like the filter key this happen when you hold shift too long when your are word or any other office key try and turn your filter key off

To turn the filter off
Go start>control panel
Click on Ease of access
Click on Make it easier to use keyboard
Uncheck toggle on filter key

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Hi, I've recently bought a Thinkpad campact bluetooth keyboard and W541.As I've been using a Macbook pro, I expected that a bluetooth keyboard could awake my laptop when it is in sleep mode like a Macbook does.I found that a wired usb keyboard can do that.In device manager, there's the power management tab in Intel Bluetooth, but the allow wake up option is grayed out.Is this a feature W541 doesn't support? If it doesn't, newer Thinkpad models do? I'm using the laptop with the lid closed for the most of time so that I desperately need this.Thank you    

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Hi everyone,

I am hoping someone can help me. Whenever my laptop is in a sleep state and I accidently press any key on the keyboard, it automatically wakes the computer and I dont want this to happen. I simply just want the power button to wake the laptop.

I have tried disabling every item within the device manager that has the option, 'Allow this device to wake the computer' but still it is happening.

Thanks a lot

A:Disable Keyboard from waking laptop from sleep state

Hello Swifty,

You might see if OPTION TWO in the tutorial below may be able to help with this. It will let you see what devices are able to wake the computer, and how to prevent them from doing so. It may help with the keyboard.

Devices - Allow or Prevent to Wake Up Computer

Hope this helps,

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Hello everyone, So I have just gotten a Lenovo Y700, installed OS on SSD etc... now I donīt have the Power Management tabs for the keyboard or mouse... so whenever I close my lid the laptop goes to sleep.. standard... BUT when I open it... it wonīt let me wake it using keyboard or mouse.. I have tried everything and it is really starting to annoy me.. powercfg -devicedisablewake "HID-compliant mouse" tried doing this and all but it then gives me You do not have permission to enable or disable device wake.What can i do? Is anyone having similar problems.. please help... thank you  

Go to Solution.

A:Lenovo y700 keyboard not waking laptop from sleep

I had similar issues with sleep mode and waking up.  Eventually my Y700 stopped working completely and wouldn't wake up from sleep (black screen of death, no Lenovo logo, no startup).  Had to send it back and they're saying it could be the motherboard.  Will have to wait some weeks before I see it again.  Come on Lenovo...

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Hello, that's a problem I actually had since Windows 8:
Whenever my laptop goes to sleep, the only way to wake it up is through the laptop's keyboard (pressing any key on the keyboard). But when I press the USB keyboard or the USB mouse, it doesn't wake up.
I use my laptop mostly as a "desktop": I connect it through an HDMI cable to a larger 24" monitor, and the laptop is lying closed in the corner. It is just annoying to open the laptop and press the keyboard.. not a big deal, but if it's possible to change that it will be good !

A:Waking up laptop through USB mouse/keyboard?

Originally Posted by mibaup

Hello, that's a problem I actually had since Windows 8:
Whenever my laptop goes to sleep, the only way to wake it up is through the laptop's keyboard (pressing any key on the keyboard). But when I press the USB keyboard or the USB mouse, it doesn't wake up.
I use my laptop mostly as a "desktop": I connect it through an HDMI cable to a larger 24" monitor, and the laptop is lying closed in the corner. It is just annoying to open the laptop and press the keyboard.. not a big deal, but if it's possible to change that it will be good !

In your power settings do you have the mouse enabled as a wakeup device?

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Ok so I was stupidly messing around in regedit deleting upper and lower filters because I wanted to fix my cd rom drive that wasn't being detected. While I fixed the cd problem, I deleted too many upper and lower filters, and now my keyboard and mouse don't work. I have tried a wireless usb keyboard and mouse and I have tried the really old kind, with the purple and green plug ins. Both let me go to the bios and stuff, and those sort of places, but at soon as the computer goes to the desktop, they both become completely unresponsive. I have tried booting into safe mode and that failed too. Does anyone have ANY idea at all of what to do?

I have a Dell Dimension 4600 700+mb ram, 2.66 ghz.

A:My mouse and keyboard no longer work!

Try to reinstall USB driver. May your issue resolved.

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Hey guys,

I recently recieved a Wacom Graphire3 fopr Chirstmas. I returned to my apartment last night and plugged it in. Everything worked fine last night; however, this morning when I woke up, the mouse and keyboard were no longer responding. I assumed that it was because of the tablet, so I restored my system to before I had installed the drivers. Didn't work; keyboard and mouse still not responding. I just ran down to a computer store and bought a USB to PS/2 connector. It recognises the connection and lets me use both the mouse and keyboard, but then tells me that the USB has reached its power limit. As it stands, I can use my keyboard on its own, using the tablet as my mouse. HOWEVER, I'd like to go back to the way things were. Any ideas?

A:Mouse and Keyboard no longer responding...

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I have a gigabyte GA-K8VM800M motherboard. Yesterday I booted up my computer and when I got to the log in screen the mouse would not respond, it is a ps2. Tried another mouse,USB, and that didn't work. Restarted again and tried to use my start up disk and noticed that the keyboard isn't working either. Talked to a tech at a local computer hardware store and he said reset the bios. Didi that now I am really screwed because I need the keyboard to enter bios setup. HELP!

A:Mouse & keyboard no longer work

You could try to clear the CMOS which is done by the jumpers on your motherboard. Refer to the manual.

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Ok guys.. heres a good one for ya..
I have windows 7 pro, 64 bit.\

Have logitech g110 gaming keyboard.
M510 USB mouse.

3 days ago the mouse's sideways movement got very very slow. Tried to fix it, but windows didn't see it anymore. Tried installing the latest software.. it would not see it..

figured the problem was the usb buss, so i started uninstalling them in device manager.. still no luck.

Tried removing the usb hub, uinstalled it.. rebooted each time i did something.. still when I run the software it will not see the keyboard yet it lights up.. so something is going on somewhere.

now im stuck using an old ms keyboard in the keyboard plug in, in the back of the computer, and a wired logitech mx310 mouse..

can anyone tell me how to fix the USB problem so I can go back to using my wireless mouse and my g110 keyboard??


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Two days ago my laptop stopped waking with a movement of my mouse or hitting keys. These two devices have always woken it previously.

Both devices are set to wake PC in the device manager. My power settings have not been changed. I have not altered anything in the last week.

Any suggestions on how to restore my devices' wake from sleep functionality?

A:8.1 Toshiba no longer wakes with keyboard or mouse

Check your bios settings. Uninstall the two drivers for Keyboard and mouse, reboot and see if the behavior goes away.

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I am desperate. I just installed a new driver for USB ports and now my mouse and keyboard aren't responding. I have a feeling I am totally screwed here. I can boot up but can't move anything on the screen to go back to a restore point. Any advice?  
I am currently in full panic mode.
I should add that I can choose which windows XP operating system I can log onto (there are two). I can use the keyboard to move up and down between the two choices.  After that, no mouse, no keyboard response.  And no, it doesn't matter which Windows XP system I choose,,. still no mouse, no keyboard.  I already tried. 

A:installed new driver keyboard and mouse longer responding

plug the mouse into a different usb port......try the ports on the front of the computer

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I have a windows 7 computer here is the system info.
I7 quadcore. MS-7582, I think
Standard hdd and a backup.
1000 watt ps.
MSi 660 Nividia graphics cards.

I have two of these they are almost identical.
For no apparent reason the one I'm having trouble with just started shutting down the PNP that were plugged in.

I could hear the "disconnect" sound. First I thought I had overloaded the PS, but that doesn't seem to be the case, all of the power ports seem functional.

I can get the computer to start, and go the windows start screen but with on input device I can't do anything.

Can't safe boot, can't boot into bios, I've tried the install disks and it won't boot from there and a recovery disk didn't work either.

Cleared the CMOS, pulled the battery.

Nothing helps.

Installed a 3.0 USB card which will give me power to my phone charger but nothing else.

Tried an old PS keyboard with a USB adapter that didn't work.
Bought an old keyboard with the PS plug. That didn't work.

Pretty wierd

I know this is a PIA for anyone trying to help. So I'm going to thank anyone in advance that takes the time to help.

I can get a new hard drive it that might help.

I can LAN together the two computers if that might help.

I can make whatever kind of start disk from the other computer. I have all the disks and keys.

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I have a second wireless USB Keyboard and mouse in my living room as an extention to my PC. After about 5 mins it goes to sleep, and I have to go back to the office and unplug/replug the USB transmitter so it will wake up.. Is there a way to have it on all the time? I didn't have this problem with XP, it stayed on all the time.


A:Keyboard/mouse goes to sleep

Originally Posted by 3DPiper

I have a second wireless USB Keyboard and mouse in my living room as an extention to my PC. After about 5 mins it goes to sleep, and I have to go back to the office and unplug/replug the USB transmitter so it will wake up.. Is there a way to have it on all the time? I didn't have this problem with XP, it stayed on all the time.


3DPiper ? I think this might be more of a mouse/keyboard problem than an OS problem. Have you checked with the mouse manufacturer?s support site?

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I leave my computer running WMC and put it to sleep at night. I can see the blue light (power on) blinking slowly indicating that sleep is occurring. The next morning or sometime after the computer is put to sleep the blue light is on (not blinking) at this point there is not disk activity(red light blinking). I try to wake the computer up however nothing works, Mouse, keyboard, PS2 keyboard, Power buttton pressed fo 5 seconds, or reset button. So I have to uplug power, wait five seconds, and restart. The first thing that comes-up is "windows is resuming", then nothing, then corrupted graphics, then blank again, then a variety of windows screens, and finally a full screen of window and lots of disk activity. I have removed most non-WMC software to narrow problem and have checked to see what programs are running at night and what errors I am getting. The only thing significant is the warning about optimization (done at 2:00 AM) unable to complete due to slideshow. Any ideas.

A:Windows not waking up from sleep

After sleeping a while Windows usually hibernates.
You can reset power schemes to default using Power Plan - Restore Default Settings

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I made a mistake and let my notebook be kind of an apartment computer, and recently got hit by the ping.exe cyber bug. Tried system restores, uninstalls, etc, nothing worked. Downloaded ComboFix, read the tutorial and got to work on it. I got to the point right after it installed the back up measures and it let me know that I had a difficult to remove malware item and it needed to reboot. When it did, the touchtrac mouse and hardwired keyboard didn't respond anymore. I haven't got a USB keyboard or mouse on me but I am going to get one tomorrow. I searched out a topic similar to this and it looked helpful but petered out before a resolution was found. It looks to me (A near layman on computer hardware) like the combofix might've erased the drivers. I am hoping someone can help me walk through the re installation of whatever I need to fix my notebook and clean it up.

I have an Acer AspireOne model netbook.

Operating system is Windows XP.

Thank you for any help I can get.

A:Ran ComboFix due to ping.exe virus. Notebook keyboard and mouse no longer work

Hello,Please follow the instructions in ==>This Guide<== starting at step 6.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button. Since you have run ComboFix, please include the ComboFix log in the reply.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, include the information that you were unable to produce the other logs, include the ComboFix log, and describe what happens when you try to create the other logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi Everyone. This problem might be posted elsewhere but unfortunately I don't have time to search for it. I am using Windows XP and I am having a problem with it. When I turn off the screen I leave my profile on, but it goes back to the main menu on it's own. After it is in sleep mode the mouse and the keyboard don't work. I tried restarting the computer several times and it always says the keyboard is unplugged even though it is plugged in. When it gets to the windows menu the mouse doesn't move (like it is disconnected). The only way to fix it is to unplug the power cord for a minute and then next time it works fine. This only used to happen once in a while but now it happens all the time. Any ideas are appreciated. Thanks.

A:no keyboard or mouse after sleep mode


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I have a Microsoft Multi-media keyboard (1.0a) and a Logitech usb cord mouse. The keyboard has a Sleep button which I always used to put it into sleep mode & resume. But in the IntelliType application there is no way to configure that button. All the buttons on the keyboard resume it from sleep! In the BIOS, I have it set to "keyboard 98" which it says will resume using the power button on the keyboard - but this does not work. Also, I do not want to resume using the mouse so in the BIOS I have it disabled as you can see in the picture - but regardless, moving the mouse will still resume it from sleep! So basically its not doing anything that I want it to. What else can I do? I do not see a power setting in the BIOS to disable resume from sleep via usb devices - maybe that is why the mouse is doing it?

The keyboard is not a usb, it is a p/s 2. Any ideas for what I can tweak? Does it mean that this keyboard is not compatible with something in my system - maybe windows 7 or 64bit?

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Hi guys, firstly, sorry if there are millions of threads on this already. I know 7 can be a pain for random sleep issues. I had a quick search and didn't find anything quite like what I'm experiencing though.

Sometimes, when my PC wakes up from sleep, the keyboard and mouse don't work. It just sits there on the password screen with the cursor flashing. It doesn't happen all the time, and indeed only seems to happen after a longer period asleep (usually first thing in the morning but even then not every time, so it's not exactly easy to replicate).

I can connect to it from my laptop via VNC and everything is still running fine. I can then close all my programs and reboot it gracefully rather than having to hit reset. Once it reboots it all works no problem.

If I go into device manager I can see I have three items under Unknown Devices: 'Razer Pro|Solutions' (my mouse), and two instances of 'USB HID Device' which obviously sounds like a keyboard, but I'm at a loss as to why there are two (will get a screenshot of this next time it happens).

I've unplugged everything apart from my keyboard and mouse prior to putting the PC to sleep and this still occurs. I've tried uninstalling (including checking 'delete driver software' box) and reinstalling these devices over my VNC connection, but they just come back the same. Plugging a different USB mouse in gives the 'device failed to connect' sound and nothing else. Next time it happens I'll try plugging in some other USB dev... Read more

A:Sleep Issues -- Keyboard & Mouse

When you are in Device Manager, what shows up under Keyboards and under Mice? Off the top of my head, I think you might have driver issues.

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Everytime I return from Sleep mode there is no response from my mouse or keyboard and I have a black screen even tho my unusable mouse cursor is on the screen.

Odd thing is, I can hit the keyboard to actually bring it out of sleep, but end up having to reboot.

Bios settings have legacy support enabled.

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Hey all,

I've just installed a sexy new 512GB SSD in my machine as the main drive, and as a result, had to reinstall Windows.

After getting everything set up, I put the PC to sleep for the first time, and when I went to wake it a while later by hitting the space bar (something that's always worked in the past with everything the same except the new HD) nothing happened. I tried a few other keys with the same result, along with the mouse.

So I went into the device manager and checked things; 'allow this device to wake the computer' is enabled for both the keyboard and mouse, but when I check the usb root hubs, they've all got the option greyed out.
I checked in the UEFI (BIOS) and I can't find any option to change it there (and, like I mentioned, the only difference is the new HD, the BIOS settings weren't touched), and I'm about ready to lose my mind.
If it helps, I'm running an ASUS Crosshair V Formula Z motherboard.



A:Keyboard and/or mouse won't wake my PC from sleep??

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I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.

I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. Can anyone provide any insight into what may be causing it to crash when trying to wake?

Please find attached the zip file generated by the SF Diagnostics Tool.Attachment 39386

A:Windows 8.1 crash when waking from sleep


Some reason I cannot find your motherboard model. Can you either provide me with your motherboard or computer model so I can point you to drivers?

Some of the most common problems include bad drivers, heat inside the case, or bad programs.
To find sleep problems specifically, follow these guides:
Wake Source - Read Event Viewer Log - Windows 7 Help Forums -read sleep logs, let me know what it says
Power Options and Sleep Mode Problems -make sure everything is squared away
Lastwake Command - Windows 7 Help Forums -find out what woke your computer, and let me know
Devices - Allow or Prevent to Wake Up Computer - Windows 7 Help Forums -disable any device that you do not want to be able to wake the computer

If you do not know how, I can point you in the right direction after you give me your system specs. But I am basically going to send you to your motherboard's website to download and install all the most recent windows 8.1 x64 drivers for it. I'll look into this a bit more and then wait while you reply

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Any help would be fantastic! I have a 110-15ISK notebook and since day one there has been a single annoying issue. About 4 out 10 times the laptop doesn?t wake from sleep mode unless I unplug and replug the power connector. I have disabled Hibernation of any sort, but the problem persists. The laptop is running Windows 10 64bit Fall Update with the latest patches and updates as of today. Thank you

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Hey all,

I usually leave my computer in sleep mode, and wake it up when I need it. I almost never shut it off or restart, except when installing updates.

Recently, I switched my computer on from sleep and the display remained black, although the monitor informed me there was an input signal. After disconnecting and reconnecting the video cable from the monitor to the computer, and failing to receive any response from the computer when I used my input devices, I used the rest button to restart the machine.

Immediately after booting into Windows I got the notice that Windows had recovered from an unexpected error, and that it was a BSOD.

I've already downloaded and run the SF Diagnostic Tool, and I'm attaching the resulting zipped file to this post.

Additional information:

In my power settings, I have my display turn off settings set to 20 minutes. I have sleep set to Never, as I do it manually. I also have the high performance plan selected.

I am running Windows 7 Pro 64-bit, and the rest of my specs are in the attached file.

A:Windows 7 x64 Pro bluescreen after waking from sleep

Hi Diogones.

The issue as appearing is with the Linksys AE1200.

BugCheck 9F, {3, fffffa8006a54060, fffff800021ba518, fffffa800b148010}

*** WARNING: Unable to verify timestamp for AE1200w764.sys
*** ERROR: Module load completed but symbols could not be loaded for AE1200w764.sys
Probably caused by : AE1200w764.sys

Followup: MachineOwner

cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8009ce7050 00000000 00000000-00000000
Args: 00014400 00000001 00000004 00000002
[ 16, 2] 0 e1 fffffa8009232c80 00000000 00000000-00000000 pending
Args: 00014400 00000001 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa8008d10cc0

Args: 00000000 00000000 00000000 00000000
And the driver is old enough.

fffff880`05caa000 fffff880`05de1000 AE1200w764 T (no symbols)
Loaded symbol image ... Read more

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Every time I put my computer to sleep, and wake it up I get a blue screen that says kernel data inpage error. If you wake it up right away it doesn't seem to happen, but after around 3 minutes it bluescreens.

A:Windows 7 bluescreen after waking up from sleep

Quote: Originally Posted by Antheology

Every time I put my computer to sleep, and wake it up I get a blue screen that says kernel data inpage error. If you wake it up right away it doesn't seem to happen, but after around 3 minutes it bluescreens.

This one was caused by memory corruption and your virtaul HD software

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

Let us know if you need any additional help



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\bsod\Windows_NT6_BSOD_jcgriff2\110610-19203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:... Read more

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Hey guys .

So when I turn my laptop into sleep by pressing the speed button or closing the lid the laptop turns into sleep perfectly.

After about half an hour or more when I come to go in my laptop back on the fans blare on really loud then shut down!

Anyone help me with this?

Thanks .

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