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Envy 15 Notebook freezes arbitrarily without warning

Q: Envy 15 Notebook freezes arbitrarily without warning

Computer freezes without warning. Have: Installed all windows and hp updatesRun Malware and Virus protection Have NOT:Installed any suspicious software or any software with which I am not familiar

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RELEVANCY SCORE 200
Preferred Solution: Envy 15 Notebook freezes arbitrarily without warning

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 56.8

A problem has recently developed with my Envy notebook.   About 2 weeks ago my entire wireless network began slowing down when on it.   Noticeable on all devices.    When my provider came out, checked and tweaked some issues it appeared to be ok.   I went on with my daughers HP laptop and was drawing 20-24 mbps all over the house. When I reconnected mine to the system I was only pulling 6, 3, 5, up and down.   It doesn't start right away but after a few minutes.   So I put my duaghers right next ot mine and low and behold, when I ran her's it pulled 3 - 6 also.   So I turned my wi-fi off and hers' popped right back up.   I have also tried this with an old XP mini, my i-pads etc.   As soon as mine gets on the network the speed crashes.    This also happens with no one else home and no other devies conncted. I have downloaded the latest up to date Intel driver for this network adapter and it hasn't changed anything. Any ideas?

A:ENVY Notebook - m7-k111dx w/intel 7260 - notebook sucks dow...

Bill_Ving Hello;Allow me to welcome you to the HP forums!I read your post about wireless networking poor performance and wanted to help. My immediate guess is that you might have mixed-mode networking going on.  This happens when you have two different PCs networking in two different modes -- one using "G", the other using "N".  The wireless router (or access point) can optimize performance for either mode, but not for both.  So, the "G" mode drags down the performance of the "N" mode PC, but even worse, with the router set for mixed modes, it performs more slowly than with either PC connected by itself.Here are some other troubleshooting steps you can try: HP PCs - Troubleshooting Wireless Network and Internet (Windows 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------Please click "Accept As Solution" on the post that solves your issue to help others find the solution.Please click the Thumbs-Up symbol on the left of the Reply button to say thanks fopr my help.========================================================================

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RELEVANCY SCORE 54

Recently noticed the notebook wasn't aligned to my desk. Thought the feet on the bottom were uneven. They're fine. The notebook seems to have a "bubble" on the keyboard where it's higher than the rest of the keyboard. Obviously it's impacting the entire notebook since it's no longer sitting level. I'm concerned it's going to impact the performance of the keyboard and the fact that it's not even and "rocks" when I'm typing is driving me crazy.   Can someone please direct me on how this can be repaired. It was purchased new in 2013. 

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RELEVANCY SCORE 51.2

My own notebook (Asus EEE PC S101), running Windows XP service pack 3) was twice redirected to an unknown website when I wanted to visit the Guardian newspaper website. I was using IE version 8. Then the notebook froze. When this happened, I had to switch it off without using Cleanup, which I have used safely for a long time. When I had switched it on again, I used Firefox to go to the Techsupport Forum. I followed the instructions to download dds.scr and began running it. Then the notebook froze again. It still tells me "Two logs shall be created on your desktop" Now the cursor does not move any more either. I write this from another notebook, but I cannot create a logfile,m as everything is frozen on my own notebook. Help, please,

Bienh

A:Malware freezes Notebook (posting from other notebook)

Hi and Welcome!!

My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

Having said that.... Let's get going!!
----------

Are you able to boot to Safe Mode at all? If you are, try to run DDS from there and when the logs are made please post them.

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RELEVANCY SCORE 49.6

I connect my HP to my auxillery for my stereo to listen to music thru my stereo speakers.  The sound is very poor quality.  I run other items through my auxillery and it is fine - only when I connect my HP to it. 

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RELEVANCY SCORE 49.6

Hello, Basically the battery isn't working. For the last week or so, if my laptop isn't plugged in or if the adapter comes out for even a second, it dies. I've attempted taking out and waiting and putting it back in and resarteing etc, but all it's done is changed from 'battery not detected' to 'plugged in, not charging.' Ive opened HP assistant, tried the battery check and it isn't even recognising the battery. I've installed the latest version of battery check and BIOS as well. I did buy the laptop in 2013 so I'm assuming I need a new battery? is there anything else I can try? If not could anyone recommend or provide a link to the right battery to purchase? I've had trouble throughout with it not charging for some reason, but not to this extent. Thanks in advance. 

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RELEVANCY SCORE 49.6

I have this Envy 17 Notebook which I absolutely love and it has everything I need to do my work.Unfortunately, it developed a boot up problem where it lights up the keyboard, etc., then goes off again, repeating the "part boot" process over and over for as long as I leave it to do so.At this point I tried all the hard reset variations listed on here and other sites but none worked.I sent it off to a local laptop repairer and after two weeks and £170, it came back working.It lasted just over two weeks then went back into repeat boot mode. I phoned the repairer and they said they had changed hands and were not doing laptops any more.I am using it now because I left it cycling for as long as the battery lasted when it finally stopped cycling and I left it dead for at least two more weeks.Not expecting it to work, I plugged in the PSU and pressed the power button where, to my utter surprise, it came on instantly!I have spent countless hours trying to boot it up in the past without success, partly because I have all my expensive software on it and partly because it is, without question, the best laptop of many that I have used and owned.So, is there any cure for this problem? Cheers, RobWolehog.

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RELEVANCY SCORE 49.6

I bought this product just 2 years before and I already spent almost £ 200 extra. The machine itself costing me £699 + 200 means it is worth of £899. But now agian got another problem, because of heating in the system left side is broken and I need to replace whole case. When I called them they said your machine is out of warrenty so I need to pay extra £75 and then they will chek what happed and again I need to pay repairing cost. Means the total machine cost is more that £1000, which is worthless. In the same amout I can go for mackbook which is atleast don't make any problem for 6 years.  So I decided not waste money on HP product. Supprot system is totaly worst. Never buy any hp product

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RELEVANCY SCORE 49.6

Two screws have fallen out on the bottom of my computer...now it is almost falling apart and will not open half of the time.  I took it to a repair place today and the guy said this is the 4th computer of the same kind that he has seen this month with the same issue.  He said the plastic and/or screws are stripped and there is really nothing you can do for it so I should be looking into buying a new computer within the next few months because one day I will open it and my screen will come apart from the keyboard.... I can assure you that when/if I have to get a new computer it will NOT be an hp.  This computer is less than two years old, has never been dropped and if I take it anywhere its in a padded case!! This is ridiculous considering how much I paid for it!!!  Any suggestions on how to fix this issue because apparently talking to anyone at hp is impossible...  Has anyone else had this issue?  I am so frustrated, I use my computer for school and don't need it to fall apart on me when other than being made crappy, its been treated perfectly.  

A:hp envy m6 notebook

@kelsleead

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 49.6

My HP ENVY TS 15 Notebook PC with windows 10 home upgrade version from windows 8 showing Restoration incomplete error after trying recover system from the USB drive

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RELEVANCY SCORE 49.6

Hi I got a problem with a HP Pavilion dv2120us. My mom was using her pc and said that it suddenly went out while she was viewing pictures in her folder. It doesn't seem likely that the pics would've done something like that so I did some basic testing. I press the power button. It comes on, drive still opens, and the battery still works. Fan doesn't work, screen is completely blank, and its completely silent, no noise from it whatsoever. Anyone know what the problem might be? I haven't tried using it w/o the hard drive but not sure that would have an effect on it. Heres the details for what is has:

AMD Turion 64x2 Mobile Technology TL-52 (1.6GHz, 512kb L2 cache)
Windows XP Media Center Edition
1024MB system memory
120GB harddrive
LightScribe Super Multi 8x DVD+RW drive with double layer support
NVIDA GeForce Go 6150 graphics with up to 128MB shared video memory

Heres a pic just in case the details were lacking: http://reviews.cnet.com/4507-3121_7-32081076.html?tag=mncol;psum
 

A:Notebook went out without warning

I've seen a lot of failed HP Pavilion come through our shop lately, all with NVidia chipsets. The newer lines have quality control issues and problems with NVidia chipsets overheating and failing.

Try removing the battery, hard drive, and one stick of RAM and re-seating the second stick of RAM in its slot, then switch out that stick for the other in case thats the one thats faulty.
 

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RELEVANCY SCORE 49.2

My notebook will not start and no video.  It does have a white light on the power and the internet connection but nothing comes up on the screen - a10 vision will flash also.  I did try taking out the battery and unplug it.  Holding down the power button for 1 minute and it still doesn't come on.  Any other suggestion?

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RELEVANCY SCORE 49.2

http://support.hp.com/us-en/product/HP-ENVY-15-ae000-Notebook-PC/7771345/model/8542717/drivers?sku=M...HP ENVY Notebook - 15t-ae000 CDisplay is broken - really apprciate if someone help me to get exact details for the screen so I can buy it and replace it, thank you in advance.

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RELEVANCY SCORE 49.2

Hi, it seems that I keep having problems with my HP envy m6 notebook PC (windows 8). I have had this computer for 2 years and it keeps breaking down on me! I was using it this morning around 9:30 AM, and it was running fine, and it was charged. I turned the computer off, then headed to my class. Once I got out of class I went to turn on my computer and it would not turn on! I tried taking out my battery and putting it back in and turning it on, taking the battery out completely and turn it on with the charger hooked up, I even took out the battery, unplugged it and pressed the power button for a minute then put the battery and charger back in and tried turning it on and still nothing! This is very frusterating as I am a college student and I need this laptop for classes and I can't afford to have my computer break down on me anymore! Will someone please help me?! P.S. My led light when my charger was plugged in was not turning on either, and the power adaptor was not warm when plugged in, I don't know if this is one of the reasons why my computer will not turn on.

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RELEVANCY SCORE 49.2

Hello Community, Recently I've been having an issue with my notebook's wireless, I'll try to summarize, so please let me know if more information is required. I've had my HP Envy for almost one year, so far, no issues. I got the windows 10 update last year and mostly, everything is usually fine. A few months ago I bought a Smart TV (a LED TCL 32 inch, nothing fancy). Reading the specs, I saw that it supports miracast, so I tried it with my HP Envy. At first, it worked perfectly then, a few hours later it suddenly stopped working, It seems like both the notebook and the TV can "see" each other, but are unable to sync, so it fails to connect every time. But that is not the main issue (although it may be related to it). Ever since the miracast stopped working, whenever I turn on the TV, even if not on discovery mode or smart mode, I just lose the wireless connection on my notebook (the TV remains online and so does everything else in the room that requires wireless connection), it just doesn't work for me, until I turn off the TV. It's driving me crazy and it is quite annoying having to ask to turn off the TV every time I need to use my notebook. I have all the latest drivers installed (and I've even ran a Windows 10 reset to defaults) still, the issue remains. Any suggestion?Thanks!

A:HP ENVY 15 Notebook PC (not touch)

Hello, and welcome to the HP Community @enderbeats.  I see that you're encountering some networking issues with your HP notebook PC.  I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you. What's your product number? If you're not sure how to find that information, please click here for instructions: http://ow.ly/RSYXp  What is your router/modem make and model?  Please reply with details at your leisure,

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RELEVANCY SCORE 49.2

I'd like to get the signal from the 'phones' output of my amp into my notebook so that I can use the Audacity software package to record the audio. The only sockets on the notebook are 3 USBs, an HDMI, and a 3.5mm jack. What is the easiest way for me to achieve this please?

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RELEVANCY SCORE 49.2

Hello All, I have a HP ENVY Notebook - 17-n100na and I am contemplating swapping the HDD for a SSD. Some models do have space for two harddrives though. Is anybody able to tell me if my laptop can accomodate two drives?ThanksSteve

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RELEVANCY SCORE 49.2

I bought this version of the laptop in November 2013 and a few days later I had to return it because the WiFi would not work. I got my second one and the WiFi worked for about 6 months. For months I thought it was Time Warner Cable and I would argue with them time after time doing speed test after speed test and sending me a new router. So then I started calling Tech Support for both Microsoft and HP and got the run around. Finally the place where I bought told me it was HP. So again I called Tech Support and they finally agreed that it was their hardware they began helping me. Each of their solutions would last for a months. FInally the WiFI just flat stopped working. After arguing with them about how long this problem has been going they finally agreed to fix it even though the 1 yr Warrenty had expired. They had me send it off to the facotry or HP repair shop for 7 days. Here they replaced 3 or 4 items.  This worked for about 8 months. I have been asking for help but again they want to be paid for knowledge even though the probem was never really solved. I have been trying use this Forum for help but I cannot find anything.  HP Envy dv6 Notebook PC Windows 10 64-bitOS Build 14393-.321Intel (R) Core (TM) i5--3230M CPU @ 2.60 GHz 2.60GHz That I am aware of the Updates have been installed as they took place on 10/12 and today is 10/14. When I plug into an Ethernet connection it works great. The WiFi will work like a champion for months at a time ... Read more

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RELEVANCY SCORE 49.2

Hi, I contacted my internet providers, for enabling my dmz, they told me to contact the manafacturer of your device you want to enable DMZ on, so here I am. I am having trouble enabling DMZ on my notebook for somewhat reason, I think I am doing everything right, but can't see any ports opened on my laptop, I am using a standard Xfinity router, here is what I did when I went to DMZ settings:As in v4 host I typed in my ipv4 adress and it is static, but whenever I go and check for any open ports they are not shown opened, and when I type in myip on google it gives me something like this  "2601:2c2:4000:9037:d301:431e:64a3:cb43", instead of showing me my public ip, It shows me my ipv6, I am a bit confused about this. Port forwarding also doesn't work for my notebook, a little help would really be appricitaed, and I am using  "Ralink Rt3290 802.11bgn" Wifi card, I hope you guyz would be able to help..

A:Enabling DMZ on Hp HP ENVY TS 15 Notebook PC

Khizer23 wrote:Hi, I contacted my internet providers, for enabling my dmz, they told me to contact the manafacturer of your device you want to enable DMZ on, so here I am. I am having trouble enabling DMZ on my notebook for somewhat reason, I think I am doing everything right, but can't see any ports opened on my laptop, I am using a standard Xfinity router, here is what I did when I went to DMZ settings:As in v4 host I typed in my ipv4 adress and it is static, but whenever I go and check for any open ports they are not shown opened, and when I type in myip on google it gives me something like this  "2601:2c2:4000:9037:d301:431e:64a3:cb43", instead of showing me my public ip, It shows me my ipv6, I am a bit confused about this. Port forwarding also doesn't work for my notebook, a little help would really be appricitaed, and I am using  "Ralink Rt3290 802.11bgn" Wifi card, I hope you guyz would be able to help..There are several steps and settings which need to be configured on both your Notebook & your Internet Router/modem in order to set your notebook as a DMZ (which is not ever recommended).  On your notebook, the easiest way to achieve this is to turn off IPv6 in your Adapter settings, then set your IPv4 settings so that the notebook has a Static IP/Gateway/DNS settings.  Then, you'll need to configure the firewall settings on your notebook (Windows Firewall OR the firewall built in to your Antivirus suite).  Then, you'll need to configure you... Read more

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RELEVANCY SCORE 49.2

I have a new LG G5 phone. My HP Envy notebook will not allow the photes to transfer to my computer.  My phone is connected by USB cord and it states that the phone is charging. Any Help would be greatly appreciated.

A:I have a new LG G5 phone. My HP Envy notebook will not allow...

Pat_19-49 Hello;Allow me to welcome you to the HP forums!You are faced with two very different problems -- I know because I have had to tackle these with my Samsung phone. First, drivers.  In my case, I had to install Mobile drivers from Samsung for Windows to properly see my phone.  You need to check with LG to see what they have in terms of Windows drivers. Second, since Kitkat, you can no longer mount an Android filesystem as Mass Storage.  Like your phone, mine defaults to Charging Only when I connect it.  But, if I tap the screen, there is a menu of options and I can choose the last -- which is something like USB 3.0 file transfer.  You need to see if your phone has a similar options menu and select the one that allows for file transfers.Good Luck

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RELEVANCY SCORE 49.2

I am incredibly disappointed with HP; I purchased my computer just long enough for the warranty to expire before one of the hinges attching the screen to the keyboard snapped, something that has since made the computer difficult to close and, in general, to use. This is a problem that other users have had on other ENVY models, yet when I attempted to reach out to an HP representative via telephone, I was informed that I would be charged $229.99 for a repair. It is both disheartening and mind-boggling that a mechanical issue, very likely one that stems from me being sent a defective product since this was not the result of the computer ever being dropped, would cost me about 20% of the price of the computer to repair. 











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A:HP Envy 15 Notebook PC Hinges

@rmm268

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 49.2

Just got this a month ago and there is always something wrong.  I have had to reinstall my Office 2007 pkg 3 times now. This message keeps popping up when I start it - AccelerometerST.exe error 0xc00007b.  So there is that and there is the problem with reinstalling my Office pkg.  It is the Outlook that keeps needing reinstalled.  Any ideas on what to do about these other than returning the notebook.  Thanks.

A:I have an HP Envy 17-s013ca notebook and I keep getting the ...

Hi, Please try the following fix (download and install):     ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe Regards.

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RELEVANCY SCORE 49.2

I have an HP envy TS 15. This laptop fell off a stool. All of the hardware is fine but the case holding everything is broken. I need to replace the shell or case that holds everything together. Could someone tell me what parts I need and where to buy them?Thank you

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RELEVANCY SCORE 49.2

Hi i just want to know does the HP Envy Notebook 15-AH150NA have DVD-RW facilities and can you play dvd's and cd's on here?thanks

A:HP Envy Notebook 15-AH150NA

Hi: According to the product specs at the link below, this model does not come with an optical drive of any kind. http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/8499284/model/9249385/document/c04...

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RELEVANCY SCORE 49.2

After updating the BIOS (F35 new version)  cooling fan started working louder , increasing the volume interferes with work in the evening . It is possible to roll back to a previous version of the BIOS ? Or how to reduce the fan speed.

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RELEVANCY SCORE 49.2

I have bought HP ENvy 15 -ah100na, and it flickers like this: https://www.youtube.com/watch?v=zvp6LYqL1L0 I have returned this and I was refound. I really liked this laptop, how it behaves, how it works, how it looks.Do all envy 15-ah100na have flickering issue or only mine was unhappy? I am looking for laptop:1. AMD cpu - 4 cores A8, A9, A10, A12, FX seems ok for my premiere pro needs.2. 16GB ram ( 8GB which I can extend to 16GB, 2 slots is OK)3. Screen full hd4. Screen which does not flicker5. No PWM backlight Is there such thing from HP? 

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RELEVANCY SCORE 49.2

I have this HP Envy m6-n113dx i purchased this notebook on November 2015.  The problem my laptop hinge left side.  No falls, drops, or damage. Everything works fine except for this hinge .I do know that my pc is out of warrenty, however this is a common manufactor issue. When i check that my warranty expire last month ago april 20 2016. I would like for my notebook to be repaired so please hp help me.

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RELEVANCY SCORE 49.2

Hello checking the manual and disarming my notebook, I have seen an available m.2 slot I think it is m (I76500 model and GTX 950). The questions are: Spoiler (Highlight to read)Spoiler (Highlight to read) According to the manual, format is 2280 is that correct?The port is M type? both formats M and B + M works?The port supports sata only or both M.2 (sata + PCIe).The port supports any capacity? I would like to use 512-1 tb SSD capacity.Any comments / suggestions before buying the ssd ??Finally, there are two screws that must be removed and does not appear in the users' guide. They are in the dvd slot as pictured. To update the guide.Spoiler (Highlight to read)Thenx for all!

A:SSD m.2 notebook envy P0G40EA

The pictures are helpful. Indeed that is an M.2 slot. From the manual: 256 GB 812708-001 128 GB, 2280 M.2 829985-001 Service manual See p. 42. Also see p. 1: Support for M.2 SATA storage (Port 0) (models with i7 processors and 4 GB discrete graphics memory only)   This is the 512 gig version sold on amazon.uk https://www.amazon.co.uk/Crucial-CT512M550SSD4-512GB-M550-Internal/dp/B00ITFZTHC HP charges an outrageous price for the 256 gig drive under the part number above: https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=093A504B31BF4B84A76DB70ECED4FE7E&SearchIn=P... I will say that there have been many reports that customers who buy an HP laptop without an M.2 drive from the factory have discovered that the M.2 port is disabled in the BIOS. I believe your model is one of the ones subject to those reports.  If this is "the Answer" please click "Accept as Solution" to help others find it.   

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RELEVANCY SCORE 49.2

I'm looking to replace the hard drive with an SSD, is this possible on this particular model? There is very little infomration about this model on theinternet.

A:SSD in HP ENVY Notebook P4X13PA#ABG

Yes. You can replace the legacy hard disk with a SATA SSD. M.2 SATA SSDs are not compatible with your notebook. Only the models with i7 Core CPUs are compatible with the M.2 type SSD.   

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RELEVANCY SCORE 49.2

My father has had the computer for a while. He passed away in November of 2015 and I havent had the courage to relive all of the memories... I logged into his profile, went to the settings and tried to do a factory reset, it got interupted because i fell asleep and wasnt awake to make sure the computer didnt get interupted from resetting. I turned the computer on this morning and it gave me a message stating that the reset was inturpted it gave me the option to continue to continue so I pressed enter, It will not stop going back and forth between a black screen and a screen with just the HP logo. Please help im in desperate need of this laptop for college!

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RELEVANCY SCORE 49.2

   Hi, just bought an HP ENVY Notebook 13-ab0XX.  The charging box gets really hot to touch when charging.  I've never had a laptop before, is this normal? 

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RELEVANCY SCORE 49.2

My HP Envy TS 17 Notebook with Beats audio has always had a very low maximum volume. I have looked at other posts with similar issues and tried those recommendations. I have gone into the Playback Devices properties screen and maxed everything, I have reinstalled drivers, all with no luck. The max volume is extremely low. I am getting very frustrated with this "high quality" audio that this product claimed. Any ideas out there?

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RELEVANCY SCORE 49.2

Hello, I need to find a Hdd cable that goes to motherboard and the hard drive. I am assuming it dont work correctly because there is a tear in it on the side that goes to mother board. and it says hard disk failed on my HP tests. I can not seem to find one anywhere any help would be greatly appreciated and thank you for your time,Renee

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RELEVANCY SCORE 48.4

I have had my laptop for a month, kept it in a laptop case and never dropped or banged it. Opened it one day and one of the hinges seems loose and clicks whenever I open the laptop. Bought it from the actual HP site, has anyone had this problem aswell and managed to get in contact with someone who could get it fixed? Thanks.

A:HP ENVY Notebook 15 broken hinge

@LaurenF95

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 48.4

My HP ENVY m6 notebook left hinge broke within one year of purchase and it has gradually progressed into the base of the laptop. As this issue happened within one year of my laptop purchase, I was eligible for the warranty coverage. Since I was overseas at that time, HP service centers in Indian refused to help me out with this issue. Now over the time, this issue has bigger and the dislocated hinge has not started to break this base of the laptop and the screen continuously has a bright line. I have been extremely careful with handling my laptop and it has not fallen ever. This issue seems to be common with lot of other people also and I believe that this is manufacturing defect. I am really disappointed in the kind of product and service that I have received from HP. I just can not afford to go for a costly repair or a new laptop due to financial constraints. At this moment, I really don?t know what to do!   

A:HP ENVY m6 Notebook PC Hinge Broken

@Him_861

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 48.4

I currently have an HP Envy Notebook and it has always been handled carefully. Today I opened the lid and heard a chrunching noise. I figured out the problem to be the right hinge was diconnected and moving loosely. The lid does not stay open very will any more and is difficult to use at a desk without it flopping around. Is there anything I can to to help resolve this problem?

A:HP Envy Notebook lid hinge is broken

@Schmelzert20

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 48.4

I wish to use a generic stylus or a good stylus pen with on the touch screen. USe it to edit , comment on documents with MS -Word, .pdf and other Application software like BAmboo Paper. Please recommend which stylus should I buy in India?  Second the touch screen is 15.6" diagonal FHD IPS WLED-backlit touch screen (1920 x 1080) using Windows 10 Home 64 Bit - 10 point touch OS . IS the touch screen CAPACITIVE or RESISTIVE? Meaning thereby : which would be the best stylus pen that would work on it? Any other information and link would be most welcome. Thank you in advance  

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RELEVANCY SCORE 48.4

My HP envy notebook not powering on, I plugged in the charger and the indicator was showing a white light for some seconds before changing to an orange light. Left it to charge for a long while and still having the same problem. Please I really need help.

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RELEVANCY SCORE 48.4

Looking for a digital pen / stylus which will work with an HP ENVY TouchSmart 15-j067cl Notebook PC.  

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RELEVANCY SCORE 48.4

Hi,  I suddenly lost my touchpad. It can no longer track my mouse movements. The touchpad on/off toggle button does not seem to work anymore too. I cannot turn it on or off anymore. I restarted my system a couple of times without any results. Also tried uninstalling Synaptics Pointing Device Driver and subsequent installation of the latest version without any positive impact. Will be great if you happen to have any suggestions. 











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A:HP Envy dv4 Notebook PC Touchpad not responding

Hi, It's always worth trying the following. Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Regards, DP-K 

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RELEVANCY SCORE 48.4

when I try to sinc my hp envy laptop with my microsoft surface 3, I get a number in the code box with the question " is this your code". It doesn't let me change the code numbers. If I hit "No" it closes and does another search for my hp laptop. I don't know my code.  If I click on yes, it checks and says it is incorrect and closes to do another search.  It always finds my hp but the numbers are never right when I click yes.

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RELEVANCY SCORE 48.4

Need the disassembly manual for an HP Envy which had coffee spilled on it. I have downloaded disassembly manuals for other Laptops and can't seem to find, this time. Unfortunately, the computer having the disassembly manual is the one which had the accident. Please direct me to where I can find manual for disassembly/reassembly.  

A:Need the disassembly manual for Envy Notebook (not under war...

Hello MichelleD94, Welcome to FORUM!! Sorry to hear, Below is the Maintenance and Service Guide, kindly go through .http://h10032.www1.hp.com/ctg/Manual/c03733656 This video might also help : https://www.youtube.com/watch?v=0aQ93RRNif4 GOOD LUCK!!  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 48.4

The back cover of the laptop is getting loose.  the screws are not holding the back plastic case.
I think i need a new back case. Does HP sell the parts of the laptop?
 
HP ENVY 15 Notebook PC
Serial : [personal information removed]
Product: E1P04AV
 











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A:Back cover for HP ENVY 15 Notebook PC

Yes we can get you the Manual and plastic case parts are available but parts do not just "come loose". Either somebody is secretly taking a screwdriver to it while you are not looking or there is a failure somewhare in the hinge system which can work screws loose. Can we have a little more description or perhaps a picture? Page 18 here has an exploded diagram with the parts. Can you point out what is coming apart and how? Page 52 shows the screws holding on the bottom cover. Manual

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RELEVANCY SCORE 48.4

I forgot my password and now when I turn it on it says enter administrator password or power on password how can I get past this

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RELEVANCY SCORE 48.4

Does anyone know the HP part # or specifications such as measurements to find a replacement?

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RELEVANCY SCORE 48.4

Hi, I have bought HP Envy Notebook 17T recently in US. But from start Touch was not working and I thought that this laptop doesnt support Touch. But after reading several post I found that this laptop supports Touch, but somehow the drivers are missing and I am not able to find the drivers for this Touch screen. In Device Manager, under "Human Interface Devices", I could only find "HID-complaint wireless radio controls" and "HP Wireless Button Driver". I didn't find any other options to enable touch in my Laptop. Please find the below screenshot for reference.  Please assist me in making the touch screen working at the earliest. I have spoke to HP Customer care and they registered a case reference number as well. Please see the reference number "3027751069" for more details on the conversations. Please do the needful. Thanks,Vinoth Karunanithy

A:HP Envy Notebook 17T touch is not working

Hi there @VinothK,  Welcome to the HP Support Community! I read your post and wanted to reach out to help you! Could you please provide me with your Model Number (How Do I Find My Model Number or Product Number?) so that I can assist you better?Here is a link to the HP Support Assistant. Please download and run the application and it will help with the software and drivers on your system that need updating. Have you done all of your Windows Updates?Have you tried to find new hardware in the device manager?Have you downloaded or installed any new tool or programs?  Have you tried to run the Windows Troubleshooter?Have you tried to Perform a hard reset?Have you tried to Update the BIOS and graphics driver?Have you tried to Perform a touch screen diagnostic test in HP Hardware Diagnostics?Have you tried to Configure the touch display? Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up. If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting. Thanks!Have a great day! 

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