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Solved: blank blue screen with mouse arrow after xp splash screen

Q: Solved: blank blue screen with mouse arrow after xp splash screen


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

Preferred Solution: Solved: blank blue screen with mouse arrow after xp splash screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

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During update instillation power failed and when I restart computer after windows icon screen the screen turns blank and only mouse arrow remains there. I have window xp 32 bit

A:Blank screen with mouse arrow

Turn on the PC & immediately start tapping the F8 key.
The Advanced Startup Options should appear (white text on black background).
Select "Last Known Good Configuration" & press <Enter>.

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It shows Windows logo then screen stays blank just showing mouse cursor arrow at center of screen. It used to show my user name and to input password.i went to Restore system files and settings and it shows "No restore points have been created on your computer's system drive. To create a restore point open System Protection.When I click on System Protection it shows "Your computer is running in a limited diagnostic state. If you use System Restore in this limited state, you cannot undo the restore operation."  I don't understand what means "you cannot undo the restore operation"  Can I click OK?Someone can help me restore it without changing my contents?

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On updatethe screen went blank. I tried the recovery CD. Everything is fine. Display is working normal during recovery and startup but in the end the screen goes blank with only mouse arrow. Mouse arrow is working fine but display is totally blank and keyboard also doesnot work.

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Ok, so we have an IBM ThinkCentre Mt-M 8183 machine with XP Proffessional with Service Pack 3 that we run software on 24/7 that recieves information from multiple wireless devices.
Recently we have found that every few days the machine will have a blank blue screen when 'woken up'. The mouse is active on the screen but nothing else works. No response to Left/Right mouse click, no keyboard response for ctrl+alt+del.
Can someone please explain what this is and how to fix it.

A:[SOLVED] Blank blue screen [not BSoD] with Active mouse... NO other functionality! WH


Maybe the monitor is dodgy? Or check power settings for when computer sleeps etc..


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Age dictates that my eyesight aint as good as it was. Therefore is there a way that I can make my on screen mouse arrow BIGGER ? Fredie. Windows XP.

A:Solved: On screen mouse arrow.

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Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.

The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

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Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:



Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

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When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?

EDIT: Nevermind managed to fix it, the VGA drivers were corrupt

A:Screen goes blank after windows splash screen

cookiemoose said:


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?Click to expand...

I'd say that faulty install was probably to blame. If you haven't already, try going into Safe Mode and doing a system restore (if you're using XP). Otherwise, I'm not sure at the moment.

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I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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I think this is the right place to put this.

So I have a friends computer here. It boots up seemingly ok, but after the windows splash screen in goes blank, but a black screen, but the screen is still on. You hear the fans spin up to full speed for a bit, and everything then sounds like its running fine....just no picture

So i did some googling and I found another person with the same issue and it was caused by a faulty video card. So I put in a crappy video card i had laying around. Still get the same issue.

Next I tried booting to the last know good configuration. Same issue.

So i tired booting in same mode. I hangs on Windows\System32\Drivers\Mup.sys

If it helps the video card that was in there i think is a GeForce MX4000.

I do know its a Windows xp home system

Only other thing I know is its a custom built machine. It was running fine until a few days ago. My friend says he thinks the machine has over heated 3 or 4 times in the past.

Hope someone can help.


A:Screen goes blank after windows splash screen

Was the computer recently updated with a new service pack?

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At this point I would only like to know everyone's opinion on whether I may be infected with a virus of somekind.....

Here is my problem:

After running Chkdsk yesterday my computer loaded the windows splash screen and then went blank. I am not sure if these two events are related. I can here the startup sound. My mouse does not show up and alt-tab or ctrl-alt-del does not work as other google searches have suggested.

Safe mode works fine.

Running with the video card driver disabled works fine.

Running either my main video card or my onboard video card with the driver installed causes a blank screen. I have dual monitors.

I have ran malware bytes and it finds nothing.

Here are some other strange symptoms:

Firefox beta 4 recently stopped loading with error 0xc000007b

IE (32bit) recently started downloading html sites instead of loading them, though this doesn't seem to happen in safe-mode. The 64-bit version worked fine.

In safe mode when help pops up I get the error "unable to download / from windows"

Windows update also doesn't seem to even open in safe mode.

As stated before, at this point I would like to know everyone's opinion on whether I may be infected with a virus of some kind, or if it may be a different problem such as a corruption in windows. Thanks

A:Blank screen after windows 7 splash screen

Hello and welcome to TSF.

Windows 7 has a very robust System Restore. Have you tried invoking System Restore? You can access System Restore from the Advanced Options menu by pressing F8 during startup, selecting Repair Your Computer from that menu, select the keyboard layout, then choose System Restore from the System Recovery Options screen which appears. Choose a restore point before the issue arose.

System Restore - Windows 7 Forums

If you're able to perform a System Restore, post new logs from DDS as this one shall be closed to place you in the queue.

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yo, iam working of a friends laptop as hes having problems...

its a dell xps m1330 on visa

like it says in the title, after the splash screen its just a blank screen with the mouse there. no reply from ctrl + alt + delete, or the mouse or any other keyboard button for that matter.

tried safe mode and it does the same, he managed to get the recovery window up and do its check but it came back with nothing.
+ no vista disk!
any ideas?

A:Vista Blank screen after splash screen!?

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On the splash screen (vista logo on startup), i get a blue screen but i can't read it and it restarts.
Startup repair can't fix it. It says NoRootCause on lines 6-9.
Did a dell diagnostic test, everythings ok.

My specs:
Dell XPS 420
Soundcard: SoundBlaster XtremeGamer
Gfx: NVIDIA GeForce 8800 GT
CPU: Intel Core2 Duo
OS: Vista Home Premium 32bit

A:quick blue screen on splash screen vista


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My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

A:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have been...contact Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


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I've tried the suggestions on what to do if the computer won't boot, such as chkdsk and fixmbr. Did the hardware scan, all is well.

chkdsk said it fixed some stuff... not very specific on what it was.
fixmbr said the boot record was either bad or non-standard, so I went ahead and re-wrote it, but with the same result.

What are my other options for system recovery?


A:Blue Screen after bios splash, no XP splash

Error message?

System manufacturer and model?

Have you read your owner's manual?


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It seems I only come here with my weirdest issues...sorry for taking advantage of everyone's knowledge.

I have a customers PC that boots into Windows XP, but after the splash screen it goes to a black screen with only the mouse pointer. It does the same in safe mode. The computer is still running, but I can't do anything. Task Manager doesn't open, but I can activate Sticky Keys. Very weird. I ran chkdsk, no problems. I ran a fixboot, a fixmbr and a bootcfg /repair. Nothing.

I researched this and can't find a definitive fix for the issue. The most common cause seemed to be the display driver, so I booted into VGA mode and it did the same thing. I'm stumped.


Custom PC
Intel P4
Windows XP Pro, SP3

Only other thing I can think of is that they were running an Intel RAID 1 setup that failed. I assumed that this would not have affected it this way, but I may be incorrect. Both drives act they same way, fwiw.

Thanks for any help you guys can provide!


A:Black Screen with Mouse After XP Splash Screen

Well...the black screen with flashing cursor in upper left corner...is a typical scenario overcome by running fixmbr.

I don't know much about RAIDs but a failed RAID configuration creates problems of its own that have nothing to do with XP and must be treated as a distinct issue, IMO.


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My pc earlier decided to Blue screen on the splash screen and restart many times over. I tried starting in safe mode, didnt work, left it for an hour and then safe mode asked if i should continue trying to run sptd.sys which i did (think its a daemon tools driver, of which i've uninstalled daemon tools ages ago and have uninstalled with the daemontools tool thats available after the rootkit scan), i did a sophos rootkit scan and it came up as an unknown hidden file.

My computer is doing some things it never has like deleting most files from a folder when i want it to but not others and then saying it cant delete the folder as it isnt full. It also told me earlier that a drive had been externally altered. Any ideas.

I'm paranoid about rootkits and viruses but this seems to be an xp problem.

Also, it sounds like the pc's running flat out when it isnt on occasions, I used process explorer to check that!

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PLS help - when I try to start up my computer (hp - with vista), it goes straight to a black screen with a white arrow curser (which I can move around). The screen saver will come on after a few minutes, but when I touch a key, I get back to the same blank screen. Alt-Ctrl-Del does nothing. I have tried rebooting in safe mode, and I still end up with the blank screen. I do not have have the Windows CD (pre-installed when I bought it), and my CD drive is not working anyways (been broken for a few weeks).
Any suggestions would be most helpful!!!

A:Blank screen with white arrow curser

Originally Posted by ivamsmum

PLS help - when I try to start up my computer (hp - with vista), it goes straight to a black screen with a white arrow curser (which I can move around). The screen saver will come on after a few minutes, but when I touch a key, I get back to the same blank screen. Alt-Ctrl-Del does nothing. I have tried rebooting in safe mode, and I still end up with the blank screen. I do not have have the Windows CD (pre-installed when I bought it), and my CD drive is not working anyways (been broken for a few weeks).
Any suggestions would be most helpful!!!

First we need to know about your computer. second what happened to cause this? what was happening before the black screen?


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Hi the root of my problem is I'm disabled, old and have no understanding of this laptop computer. It was given to me yesterday as a gift. There's no manual only 1 page setup instructions. I started with instructions to connect to my wifi which I did. More questions I didn't know how to answer so I let it sit. I returned to a blank screen like a screensaver on my old desktop. An arrow appeared when I touched the pad. The touchscreen is working but nothing I do will move me past this blank black screen. I'm afraid I might damage it so I've packed it up for return. Is there a manual for hybrids? I'm so sorry for my ignorance. Thank you. Also, I'm guessing about it being 32 bit. It's a beautiful thing but I won't be after tearing my hair out. Sorry again.

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My mouse and the arrow on the screen seems to have a mind of its own. The arrow jumps around without even touching the mouse and then the whole thing locks up. You have to keep turning off the whole computer and turn it back on to get it to work again. HELP!!!!

A:Mouse and arrow on screen

Three things it could be..

#1 Need new video drivers or card...
#2 Bad mouse..
#3 Bad plug where your mouse plugs in..

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I started my computer (Compaq Presario desktop 2gb ram, 140gb hd, 2.2ghz cpu, win 7 ultimate) a few days ago and it would show the HP splash screen and then go black with a flashing cursor in the upper left corner. I shut it down and restarted and went to setup and reset the defaults and it started. Now every time I start the computer I have to reset the defaults for it to boot.
I couldn't find anything similar to my problem, I looked.
I hope I put this in the right spot.

A:Bios splash screen then blank

Sounds like your systems CMOS battery may need replacing, is it showing the correct time and date?

In your Bios you should be able to find a list of voltages, see what it shows for the battery (vbat).

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So, I'm running Windows XP with the most recent updates. I was playing Dungeon Keeper II (which I don't think was made for XP?) using an iso mounted with Magic Disk. The game crashed and I lost the task bar and all of my icons. I was just left with my background. I tried ctrl+alt+delete, but nothing happened so I manually powered down the laptop.

Now, when I start windows, it goes through the splash screen but then the screen goes blank. It boots up in safe mode and I've tried a few things:
1) I ran chkdsk and it said it found an error. So I ran it again with the /f and it said it couldn't run because the volume was already in use but I scheduled it to run on reboot. I rebooted and it said it fixed the error but nothing happened.
2) I've used System Restore twice (one for yesterday and one for 2 weeks ago) but it still doesn't boot properly.
3) I've tried disabling the automatic restart to hopefully get an error message, but I never got one so I just shut it down.
4) I've tried booting it into the "Last known good configuration."

Please help!

A:Blank Screen After Windows Splash

download this tool: http://www.dougknox.com/xp/utils/XP_FixLogon.zip
This utility checks for the correct GINA value in the Registry and will allow you to restore it, if its incorrect.

Run it in Safe Mode

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Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

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My mouse gets stuck at the top or bottom of the screen & the arrow changes changes into an arrow like this:

The only way to get my mouse back is to restart my PC. This happens quite frequently & is VERY annoying!

This has to have happened to someone else as it's also happend to a couple of my friends. What causes this & is there a way to correct it other that reinstalling XP?


A:My mouse gets stuck at the top or bottom of the screen & the arrow changes changes

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Edit: Solution at bottom ...


Computer: E-Machines T2958 running Windows XP SP 2

Summary is at the bottom if you get tired of reading ...

Trying to upgrade from a CRT monitor to a 20" LCD monitor (HP w2007)
The monitor was recognized by Windows and showed up in the Device Manager.
Windows was running and the monitor display was fine.
The monitor reported it wasnt running at an optimal resolution.
I dont know what the resolution was. Possibly 1024x768 as a guess.
The user manual suggested running a software package found on the
monitor's installation CD.
When this software package was run, the screen resolution changed
to 640x480 with 4 colors and the computer rebooted.

Again, Windows booted and the monitor showed the display but
now at 640x480 with 4 colors. In Control Panel, the user could not
change the Display settings.

The user then removed the monitor from the Device Manager and shut Windows
down. The user then hooked up the CRT monitor and rebooted.
The thinking here is that Windows would detect the monitor and
the older CRT could easily display a resolution of 640x480.
I suspect removing the monitor from Device Manager was a bad
idea but that was done.

After the Windows splash screen, the monitor display goes blank
but Windows does boot successfully. The user knows this
because the user starts and signs on to Yahoo Messenger automatically
at Windows startup.

Most online advice is to boot in Enable VGA Mode and change the display
setting to ... Read more

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So This has been happening over the last few weeks.. A bit of background on the situation.

I have 2 AMD Radeon 6850's. Last week I noticed that the lifespan of that the GPU that im currently using (the one thats plugged into the monitor) is coming the end of its life. On boot up the splash screen had various colored lines and dashes and once booted into windows I was presented with this (http://imgur.com/QXoKV8i).
I rebooted the pc and from this point I was never able to get visuals past the initial splash screen. It would go past the boot logo then just a blank screen.

I then plugged the monitor into the second card which then I was presented with a different problem. There are no visuals whatsoever until the W7 "Welcome" screen. Im unable to press f12/f8 to go into the boot options/bios to change settings.

The parts in my pc is nearly 6 years old which doesn't really help and im beginning to think I should upgrade when I have the funds.

Can anyone shed some light on this situation? Is this happening just b/c my graphics cards are dying?

Here's PC specs if needed:
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8175 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb x2
Hard Drives: C: Total - 50004 MB, Free - 18568 MB; D: Total - 903761 MB, Free - 99852 MB; F: Total - 1907725 MB, Free - 1905177 MB;
Motherb... Read more

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I've got a Dell Precision M90 laptop that was *apparently* recovered and after recovery has gone in to this state. After the Dell Bios screen the machine shows the Windows 7 boot up screen, appears to be booting normally, then goes to black screen with just a white mouse pointer. I've attempted to boot in to safe mode with no success (same result). I've tried booting from DVD but when I do that it just goes to a black screen with a blinking white cursor in upper left corner.

Thanks in advance for any suggestions...I've seen many of these types of issues on the web, but nothing seems to work.

A:After splash screen, mouse pointer only...

Usually I would say those symptoms could be several things but not limited to:

1.) Corrupt partition table, MBR, BCD, etc on the hard drive
2.) Physically failing hard drive
3.) Malware infection on the computer.

..but...since you mentioned a previous recovery was done, what was the reason for the recovery and how was it done?

When you mention you tried to boot from the DVD, what exactly do you mean? Did you change the options in BIOS to "Boot from CD/DVD (etc)", or did you choose "Boot from CD/DVD" after the PC booted at some point?

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I'm having a problem with BF2 where the game will crash with a
"BF2.exe has encountered a problem and needs to close."
error, right after the logo screen. The game doesn't enter full screen mode.

The first time I saw this error was when I was playing around with BattleRecorder (BF2's own recording engine), and I tried to launch a movie in BattleLauncher. This throws the error described above and I can't run BF2 again without getting the error until the computer is RESTARTED (no logoff and back on). I searched for a way to make Battlerecorder work and I gave up. But, the problem now seems to occur when Battlefield 2 is run for a second time. For example, if I turn on the computer, run BF2, play, close BF2, and try to play again without a restart, it crashes. I tried multiple things to fix this problem, and I eventually ended up downgrading my nvidia drivers to 84.21 (i was running 84.25 beta).

I THOUGHT this fixed the problem, but I must have only tried to open the game once when I went and downgraded the drivers, because it still happens. The only things I have installed recently are xfire, and I remember that that program threw me the error whenever I clicked somewhere inside the program to launch BF2 (xfire has a feature to launch bf2 for you so you can play with a friend). I suppose I should uninstall xfire... I'll try that now.

This computer is NEW, its got several games on it but its only a month old and it has no viruses or s... Read more

A:Solved: Battlefield 2 crashes after splash screen (doesn't enter full screen mode)

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I'm trying to add a PCI card to my sister in law's computer which is a Gateway with an Intel D845GRG motherboard. Now, before anyone says "Why a PCI?"; because Gateway in an effort to save a few bucks did not put an AGP slot on this board. There looks to be a place for one, but there is not one. She had a stroke in November and I took her CRT and gave it away and put a Viewsonic 19" widescreen LCD monitor on the comp so she could see it better and it was not right on top of her...gave her some room on her desk. But the onboard graphics are garbage and really slowed down the comp. There are no adjustments either. So I bought a e-GeForce FX 5500 PCI card with 128MB to take the load off the 256 ram that she has plus swapped out her ram with some that I had...2 X Corsair single density 256 giving her 512 ram...not alot but I wanted to see if that would speed things up.

The computer sped up quite a bit. I finally figured out how to get into the bios and set it up so that the video is run by the PCI card. The Windows splash screen comes up but then the screen just goes blank. If I go back into the bios, I can set the video to the AGP (which must mean that Gateway runs the Onboard video through that AGP???) and the computer boots up just fine.

Can any one give me any clues as to what is going wrong. I have built probably around 15- 20 systems so am not a newbie to this whole thing. But, I am a long way from being technically savvy since my life revo... Read more

A:Video card installed...Windows XP Splash screen then blank

While the Monitor is running on the AGP(built in) go to the device manager and remove the display device and then shut down. Then plug in the PCI card and hook the monitor to it. Then try to reboot going into BIOS setup and change it to PCI graphics. Then save settings and boot. If that doesn't do it then it might be because the onboard just doesn't disable since it is AGP VS PCI. Should though.

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So, my hard drive failed. Got it replaced with a totally new one on warranty.

I popped it in, hooked it up and began a fresh install of XP Pro.

The install appears to have gone just fine... except when I got to restarting the computer.

When I start it everything seems normal until the moment the splash page disappears. At which point nothing happens. Just a black screen. No mouse icon. No BSOD. No pressing of any buttons (except for the power switch - which has the expected result of powering down) does anything.

I am guessing that this is a matter of me not installing the appropriate drivers for... well, probably a graphics card, but who knows what else. This is SO not my area of computer expertise.

Anyhow, drivers or not, I really don't know where to start. I did not get a disc of drivers from the store that sold me the comp, so I don't even have a simple answer to testing that theory.

A:Blank black screen after Xp splash page on boot - new install

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Both on normal and safe mode startups, it's only a black screen with a movable mouse cursor.

- tried startup repair, no problem found
- tried sfc /scannow, told me it needed to reboot to do some repair operation, did nothing.
- system restore has no restore points
- cd-rom is dead/dying
- have an usb boot image thing and it loads files but then there is only the background image with mouse cursor, no setup or whatever appears. So, same as normal, only with a pic instead of black screen?
- tried both fail-safe and optimized bios defaults
- cleaned for dust and dis-/reconnected some wires
- doing a windows memory scan, because it seems the only option left

long back-story, short:

did a defrag a while back, there was a power loss, .dlls started not be recognized, tried to fix, but no success, found out cd-rom was dying and couldn't use the install dvd, wanted to use usb image to reinstall, but this happened so i never got the chance.

A:[SOLVED] blank screen on startup, only mouse cursor works

While you were in the BIOS, did you notice if the Hard Drive and CD were recognized?

We will need the specs of the computer, what is the USB image you talk about. You are going to need a way to boot from either a CD or USB to test the hardware.

If the hard drive was being accessed when the power failure occurred, there is a chance the drive has been trashed.

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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There have been post similar to this and I've searched but they have different reasons, I thought it would be quicker if I just made my own post

Recently, I experienced a mysterious lag spike out of nowhere and it affected everything I did for a while. After trying to make it run smoother and quicker, I just decided to restart. I restarted and was greeted with the option to repair my files or start windows normally. I chose to repair my files and it took me to a blank blue screen. I restarted again and then it took me into an infinite boot loop. I eventually fixed that by picking a few options from the 'esc' menu and by going into the Repair Environment. (F8)

After that, I went straight to the blank blue screen without giving the two options. I haven't installed anything recently, so I don't know what the cause would be or how to fix it.

A:Solved: Windows Vista Blank Blue Screen

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Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
Windows Error Recovery:
and options of

Launch startup repair (recommended)
Start Windows normally

After choosing either option, here is what happens:
Starting Windows
Windows is loading files
the blue windows logo background screen begins to load with arrow and active circle,
another window tries to pop up then goes away (about 1/2 the size of the screen),
then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.

A:Start up blue screen with arrow, can't boot safe mode

hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on screen.select language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

Important Note:

If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an iss... Read more

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Hi everyone,
I have a Dell XPS 17 L702x that I was prepping to sell.  The basic specs are:
Intel i7-2760QM
16GB of RAM (4GB x4)
NVIDIA GeForce GT 555M with 1080p 3D screen
500GB 7200 RPM HDD x2
Windows 10 Pro
Like I said, I was prepping to sell the laptop.  The laptop was functioning properly.  I had wiped the HDDs clean and was in the middle of performing a clean install of Windows 10 pro from a USB drive.  I have done this before and never had a problem.  The install started correctly. I selected the drive that I wanted, and the installer wrote the files to the drive.  The laptop then restarted.  The power came back on, the fan started up, and I could hear the optical drive and HDDs spin up.  However, the screen stayed blank/black, and the Dell splash screen never appeared.  The activity light on the USB drive never comes on.  The normal functions keys do nothing.
Here are some troubleshooting things that I have tried:
I removed the RAM and HDDs.  I get the typical 2 beeps from not having any RAM.  Motherboard seem ok.
I have tested the RAM in my work Latitude E6430.  The E6430 will boot with the RAM from the L702x.  The RAM seems ok.
I have tested each stick of RAM one at a time in various slots in the L702x.  Same problem, blank screen, and no beeps.
I have connected the HDDs to the E6430 with a SATA to USB cable.  I can format and read/write from/to the HDDs.  The HDDs seem ok.
... Read more

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Hi All,
I have been struggling with this problem for more than a week now.
I bought a new video card Conquerer FX5200 Plus (nvidia). After I put it on the mobo and I start up the computer winxp splash screen appears and then it goes blank and there is a continuous short beeping sound. It keeps on going till I do a hard power off.

So I thought Windows is conflicting with earlier drivers and I did a clean XP install once again. The problem still exists.
I tried starting it in safe more and then it stops at loading AGP440.sys and again makes the same sound. So I went ahead and disabled AGP440.sys.

Now Xp boots up and I can do everything but I cannot use any characteristics of the video card. It uses the crappy VGA driver.

Please help me what should I do.

My system:
P4 3.2 GHZ Intel Processor
ASUS P4p800 SE Mobo
Conquerer FX5200 Plus (nvidia) Video Card
Corsair valuselect 2x512 MB DDR 400 RAM
400W power supply.

A:WinXP home going blank after splash screen and computer beeps continuosly after that

have you tried downloading the updated drivers for the card.

that mobo supports 1 x AGP8X (1.5V only)

looking at the card its also OK

some drivers here

Windows XP - Unified Driver

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Hello, first I appreciate anyones help on this issue. I can usually fix pc promblems myyself however this one has my stumbped. I run a Dell Inspiron 6000 laptop with intel chipset and maxtor hd on xp sp3.
When the pc boots after POST it shows splash screen then when it blinks to show the welcome page, mine goes to black screen with mouse arrow.
Does with all configurations, safeboot etc.

Did fixboot-fixmbr- no change

It is possible I contract a virus before the incident= however I did have AVG running and nothing was brought to my attention. It seemed programs where locking up which is why I rebooted- then this problem started

installed fresh xp as a second OS, works fine but a little slow- I figured that rules out video issues.

in second OS ran antivirus- Housecall and Avira- However not sure its able to scan corrupted OS thouroughly

It is very important I get into the corrupted OS for personal files- however everywhere I read there is no solid sollution to what seems a common problem.

Im thinking a file is corrupted or the registry of that OS is just not sure what to do .
Im currently running the Windows File Protection service on second OS, however don't know if it will apply to corrupted OS

Any Ideas?



A:XP boots into black screen w/ mouse after splash logo

Well...I would run the chkdsk /r command for the troubled install, from the second install. I would also run SUPERAntiSpyware on that partition, along with Malwarebytes. There is no one program that does it all.IMO, it's always good to verify that the file system/hard drive have no known problems...before doing anthing more serious.<<It is very important I get into the corrupted OS for personal files>>Assuming that you don't have more serious problems...you can always move data files from the 1st install to the 2d install...to minimize any risk of data loss during analysis/testing.To move files which are in the Docs & Settings group, you will probably have to take ownership of the files.How to take ownership of a file or folder in Windows XP - http://support.microsoft.com/kb/308421 Louis

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First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

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This have been driving me nuts for the past two weeks.

First off: The setup: Dual Boot pc with Windows 7 on one partition and windows xp media center on the other partition.

Original Problem: Here is where all my issues started. We recently bought a Kodak printer. Windows 7 handled the install of drivers and software very nicely with no problems

When I booted over the Windows xp to do the XP side all the software again installed very nicely. I removed all the old HP printer software and removed the printer and all appeared good. I was printing with no issues.

The next time I rebooted to XP the Windows XP splash screen came up like it normally does but it never got the login screen. The blue bar at the bottom just kept scrolling along.

Ok fine: I shut it down reboot into safe mode and do a system restore. That works fine, I am back in buisness. Reconnect the printer software and drivers install, reboot, same friggin thing.

So I thinking it is a driver conflict so I go back into safe mode and do msconfig, figuring I'll just do a basic startup and see if what I am thinking is true.

I am logged in as administrator in safe mode and get this message when I make the changes.

"An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes"

Now I am really ticked. I try and do a system restore again and I can't cause somewhere along the way I must have turned... Read more

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I got an hp pavilion a520n from one of my buddy's but it dont work it's stuck on a blue hp splash screen and it has the F1 F10 it wont load windows can i format the pc to just run a fresh install of windows xp pro without getting the hp screen. Thanks in advance

A:Computer stuck on blue hp splash screen.

you should be able to do a fresh install but that wont promise you success, why did he give it to you anyway, because it didnt work? Did you ask him why it didnt work at all.

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I hate it that when you press ctrl+alt+delete it goes to that dumb splash screen. How do you remove it? I`ve been googling for hours and all it tells me is how to enable the cad log-on thing.

A:How to remove blue splash screen in vista

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My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

A:Windows Splash to black screen with mouse pointer...Mup.sys hang

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A friend of mine has a year old computer 2.4ghz running XP Pro. Recently the computer had gotten slower and slower and had lots of Popups. Sypbot found 127 bogus things going on. It could not clear all of them.

We went into control panel and removed programs and took out a bunch of things that were not operating related programs.

Computer was rebooted multiple times. Finally the computer just hangs when it gets to the blue XP screen, and will sit there for hours until rebooted.

I have tried ever mode of Safe Mode to boot and I get the same blue XP screen. The mouse can still be moved around.

I cannot boot from the CD rom with the XP disks and do not have bootable floppies.

I cannot get into the setup screen to change the order of boot.

Since this computer was a gift to the person, we do not know the administrator password.

Help is immensely appreciated.


A:Computer Will Not Move Past Blue XP Splash Screen

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Can someone help me here? I've tried rewriting the MBR, fixboot C:, and before all that chkdsk /r, but still can not get into the logon screen to access my user names. I've even tried Ctrl-Alt-Del on the blue MS Windows XP screen and nothing comes up. That's the screen that comes up right before the logon names appear. Is there anyway to fix this problem?

I'm stumped...


A:XP Home - Cannot get to logon screen, just the blue MS WinXP splash

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1) I ran Spybot, kept getting a couple of popups, so I ran it again.
2) I clicked on the link to show me where the register key existed
3) I deleted some registers - thinking I was da' man and was going to show those spy bots who was boss! :evil:
4) I rebooted - what an idiot!
5) Blue screen with just the Windows logo

Ok, I know, I'm an idiot. Thou shalt not mess with things you don't understand. Lesson learned.

XP Home is on a Sony Vaio PCV RX550.
I don't have the recovery disks anymore thanks to a "careful" mover

How on earth do I recover from this? Can I go buy an XP pro upgrade, boot from the CD ROM, enter into repair mode? Or will I get bit by the "OEM bug" that will ask me for an administrator password that gets created.

I can order a restore disk from Sony, but from what I understand, that wipes out my data - I can't do that.

Any and all advice is much appreciated.

A:Blue Splash Screen on XP Home - I screwed up my registers!

I forgot to mention...
Running it in safe mode results in same thing. Every mode I select winds up at the blue splash with nothing more than that.

AAAGH! :evil:

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